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Page 16 of 18
London, Greater London (Hybrid)
£36,000 per year
Full-time or part-time (Full time, open to discussing flexible and part time options with a minimum of 28 hours per week)
Permanent
Job description

About Camden Learning

Launched in 2017, Camden Learning is a schools-led partnership – a joint enterprise between Camden schools and Camden Council. All Camden schools are members, co-constructing a model based on the principle that collective effort achieves more. We aim to drive improvement for all, guided by values of excellence and social equity. Camden Learning is a pioneer in school-led partnerships, establishing a successful model for cooperation and improvement.

The role

In this role you will ensure the smooth and professional delivery of Camden Learning’s services by providing high-quality customer support, delivering accurate and engaging communications, managing website and mailing content, and coordinating meetings, training, and events. You will be a central point of contact for our stakeholders, support internal operations, and contribute to the organisation’s visibility and effectiveness.

Key responsibilities

Customer support

  • The first point of contact for incoming phone calls and the customer service email address
  • Answering queries and directing these on to the relevant team members as required; ensuring queries that are passed on are responded to in a timely fashion

Email bulletins

  • Compile, proofread and publish key bulletins
  • Support the maintenance of accurate contact details in all key contact lists

Website

Ensure website content is accurate and up to date:

  • Undertake routine audits of website content with relevant colleagues to ensure it is up to date
  • Make updates to website content as required
  • Liaise with web design agency if more extensive website changes are required

Meetings, training and events

  • Ensure that our online booking system for training courses is accurate and up to date
  • Liaise with course leads to confirm training details
  • Respond to and resolve queries from attendees and courses leaders
  • Book venues for in person training courses, and set up online sessions in Zoom
  • Distribute feedback from training courses to course leaders
  • Support the organisation and smooth running of conferences, meetings and events. To include front of house duties such as greeting attendees, organising refreshments as required.

Communications

  • Support the implementation of our social media strategy including gathering posts from relevant colleagues, proofreading, adding images and hashtags, and overall management of our LinkedIn page and presence.
  • Support colleagues with the design, publication and dissemination of Camden Learning communications.

Other

  • Liaise with schools, Camden council and other partners to ensure the smooth running of Camden Learning’s services and operations
  • Other tasks as required in keeping with the level of the role
  • Act as a leader of social justice who:
    • Understands the material and economic and social differences between different groups.
    • Works to right the wrongs of marginalised groups.
    • Creates safe spaces and opportunities that promote equity between individuals and groups.
    • Changes systems, processes, and structures to respond better to the needs of students and the system.
    • Works to create fairness and inclusion in schools for all who study and work in them and across the local education system.
    • Interprets their role as working towards excellence and equity for all.

About you

Skills and Experience

  • Tech savvy – able to pick up and use a variety of new systems easily. Confident using digital tools such as email platforms, online booking systems, and Zoom.
  • Experienced using Wordpress (or similar platform) to update websites
  • Excellent attention to detail
  • Able to quickly build rapport and gain the trust of our customers and other stakeholders
  • Excellent written and verbal communication skills
  • Strong organisational and time management abilities
  • Desirable – experience of coordinating large meetings, events, and training logistics
  • Desirable - experience managing company social media presence platforms (e.g. LinkedIn)
  • Desirable - basic design skills for creating communications and social media content

Personal Attributes

  • Professional, approachable, and customer-focused
  • Highly organised and proactive, with a problem-solving mindset
  • Passionate about education and community development
  • Proactive and able to work independently as well as part of a team
  • Flexible and adaptable to changing priorities
  • Collaborative and approachable, with a commitment to supporting colleagues and stakeholders
  • Adaptable and resilient, capable of managing multiple priorities
  • Commitment to continuous improvement and delivering high-quality services
Application resources
Posted by
Camden Learning View profile Organisation type Non Charity Employer Company size 51 - 100

Camden Learning is a schools-led partnership. We aim to drive improvement for all, guided by values of excellence and social equity.

Posted on: 08 October 2025
Closing date: 03 November 2025 at 10:00
Tags: Administration, Communications, Customer Service, Customer support, Education, Office Management, Social Media, Students / School, Web, Youth / Children

The client requests no contact from agencies or media sales.