Digital change lead jobs

Retail Area Manager

Make a meaningful impact in your retail career.

At Prospect Hospice, we believe in a community where everyone lives and dies well. As we embark on an ambitious five-year strategy to grow and diversify our income, we're looking for a dynamic retail area manager to lead our retail operations into an exciting new chapter.

We're an established charity based in Swindon, providing specialist care to people in Swindon, Marlborough and northeast Wiltshire. Our retail operation is at the heart of our mission, raising over £2.5 million annually to support individuals and families through life-limiting illness.

Hours: Full-time, 37.5 hours per week (Monday-Friday with flexibility as needed)

About the Role:

As our retail area manager, you’ll lead our charity retail operations, overseeing a network of 18 charity shops and a thriving ecommerce operation. Your mission: to drive profitability, inspire high-performing teams, and expand our retail footprint — all while championing our brand in the community.

This is a high-impact role for a strategic and hands-on retail leader who thrives on performance, innovation and community engagement.

Key Responsibilities:

• Lead and support shop managers and teams to exceed sales targets and deliver exceptional customer experiences.
• Drive growth through innovative merchandising, promotions, and community engagement.
• Oversee operational excellence across all sites, ensuring compliance, cleanliness, and consistency.
• Collaborate with the Head of Commercial Income to identify and launch new shop locations.
• Use data and insight to inform decisions, monitor performance, and maximise profitability.
• Play a key role in delivering our strategic goal to increase voluntary income by 50% over five years.

Our Vision for Retail:

Retail is a cornerstone of our income generation strategy. With plans to open new shops, invest in digital infrastructure, and enhance our ecommerce presence, this role is pivotal to our future success. You’ll be empowered to innovate, lead change, and help us build a sustainable future for hospice care.

About you:

• Proven experience in multi-site retail management (charity retail experience a bonus)
• A track record of driving income growth
• Strong leadership skills with the ability to motivate and develop remote teams
• Experience of managing large budgets and performance analytics
• A passion for community engagement and a commitment to our values
• A full driving licence and access to a vehicle

Please see the job description for full details and person specification.

If you’re a retail leader who thrives on challenge, innovation, and community impact, we’d love to hear from you. To apply, please submit your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.

Interviews will be held on Monday, 7 July 2025

We offer a great range of benefits, including:

• 27 days annual leave entitlement (plus bank holidays)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Family-friendly policies and practice
• Supportive induction, and training and development
• A values led, inclusive working environment
• Free parking on-site

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business, and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment processes, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks, and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands, or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We will review applications as they come in and therefore we may close the vacancy before the closing date. Candidates are therefore advised to apply early.

Director of Programmes
London (with flexibility for one day of remote working per week)
£72,000 – £92,000 per annum

Our client is a fast-growing charity using the power of football to change lives. They run accessible, high-quality football programmes for thousands of young people across London, regardless of their background or ability to pay.

In just six years, they’ve grown from a bold idea to reaching 6,000 young people every week. Their ambition is to reach 20,000 by 2028. To get there, they need a strategic operator to lead the next phase of their growth.

They’re looking for a Director of Programmes with a proven ability to scale services, build systems that support consistent delivery, and ensure quality is never compromised. This is not a frontline delivery or coaching role, it’s a senior leadership position that combines strategic oversight, operational rigour, and cultural leadership.

You may come from a background in large-scale event operations, network-based service models, or high-growth commercial environments where building for scale was central to your role. Whether you’ve grown delivery infrastructure for a logistics platform, designed consistent customer experiences across digital and in-person touchpoints, or codified a service model for expansion, you’ll understand how to scale something complex with consistency and care. At our client’s organisation, the product is the experience they deliver to thousands of young people each week and they’re looking for someone who can ensure that experience remains exceptional as they grow.

You’ll lead a growing team, shape delivery strategy, and build systems that support high performance across all programmes. Football experience isn’t essential, but you’ll need to understand and value the role it plays in engaging and inspiring young people.

The successful candidate will bring:

• Proven experience designing and scaling programme or product delivery in a fast-growth, impact-focused or operationally complex environment

• Strong operational and strategic leadership, with the ability to codify delivery models, build scalable systems, and maintain quality at pace

• A data-informed mindset, with confidence using insight, analytics, and digital tools to drive performance and decision-making

• Experience leading and developing teams, fostering a high-performance culture, and collaborating effectively across functions such as digital, marketing, fundraising, and partnerships

• A strong understanding of safeguarding, risk management, and quality assurance, particularly in youth or community settings

• Deep personal alignment with our client’s mission and the belief in sport as a tool for social change

This is a rare opportunity to shape a much-loved product at scale and to ensure no young person is left behind because of where they’re from or what they can afford.

Recruitment Timeline

• Deadline for applications: Wednesday 26th June 2025

• Interviews with Prospectus: w/c 30th June

• First Interview with the Client: w/c 14th July (online)

• Final Interview with the Client: w/c 21st July (in-person)

To learn more and see how to apply, please redirect to the role on our website.

Prospectus is proud to support candidates throughout the recruitment process. Applications are welcome from all backgrounds, and we are committed to fostering an inclusive recruitment experience.

The Resident Engagement Manager will be the organisational lead in a new and exciting lottery funded project leading a small team and overseeing the design and delivery of the LEAP service at Homeless Oxfordshire and with wider partners.

Some of your responsibilities will include:

• Provide leadership across the organisation on resident engagement, learning and skills, co-production and activities.
• To promote the active involvement of the resident’s experience and voice in the delivery, development and monitoring of LEAP service.
• To provide support and line management supervision to the engagement team, ensuring they meet all aims, objectives and outcomes, according to the lottery bid.
• Lead on monitoring, data collection and impact measures for all resident engagement work.
• Lead on the design of the peer mentoring training and traineeship programmes.
• Develop and maintain key relationships with key stakeholders including education, employment and third sector partners.
• Develop and maintain strong internal working relationships to ensure managers and teams deliver high quality services that are reflective of Homeless Oxfordshire’s values and address local needs.
• Lead on the development of a mutual support network for staff with lived experience
• Comply with Homeless Oxfordshire’s policies and procedures
• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

About LEAP

LEAP is built on the foundation of strong, supportive relationships that empower residents to move towards stable, independent living. Through one-to-one key worker support, trauma-informed care, and community engagement, residents rebuild trust, form friendships, and gain confidence. Activities like gardening, arts and crafts, and creative writing foster connection and personal growth, while group involvement helps residents feel part of a wider community. LEAP also supports residents to take steps into peer mentoring, volunteering, and training, helping them build positive networks beyond their immediate circle and develop the skills and confidence to thrive independently.

At LEAP, community involvement is at the heart of their work. Empowering residents through co-production is a key organisational goal. LEAP offer a range of inclusive engagement methods—from informal gatherings like group breakfasts and creative activities, to structured sessions such as support needs mapping and Residents’ Forums. These forums provide regular opportunities for feedback and co-design, with input reaching senior management and trustees. They are enhancing resident engagement by developing a mutual support network for staff with lived experience of homelessness and/or addiction. This group will shape services and policies, and guide resident outreach. LEAP also collaborates with local partners like RAW, a social enterprise offering training and employment to those with lived experience, and strengthens ties with adult education providers such as Abingdon and Witney College. We also create pathways to volunteer with cultural institutions like the University of Oxford Museums.

LEAP empowers people with lived experience of homelessness and/or addiction, helping them build the confidence and skills needed to move towards independent living and employment. Over three years, the project aims to support 750 individuals. Through a wide range of engaging and meaningful activities, residents will experience positive outcomes such as increased confidence, self-esteem, and a sense of inclusion. They will build supportive networks, learn key life skills and access training, volunteering, and employment opportunities. Many will gain qualifications and secure long-term accommodation. The project strengthens peer support and enables residents to shape services through formalised Residents’ Forums, ensuring their voices influence senior decision-making. For Homeless Oxfordshire, LEAP enhances our capacity to deliver peer-led support, builds staff knowledge, and informs service improvement. Wider community benefits include reduced stigma around homelessness, stronger partnerships with employers and organisations, and improved understanding of the issues faced by our residents—ultimately contributing to a more inclusive and compassionate society.

We are working in partnership with a Richard House Children’s Hospice to secure their new Events Manager. Richard House helps children and their families in East London to lead as happy a life as possible when dealing with a life-limiting health condition. From the moment a child is diagnosed with a life-limiting, life-threatening or complex health condition everything changes. These changes affect the whole family, which is why Richard House feel it is vital not only to provide care to the child but to support the whole family. As a member of the fundraising team, you will directly support the charity’s work, as the majority of their services are funded thanks to the generosity of their supporters. 

The Events Manager will develop an events programme that delivers excellent supporter-care to all fundraisers and supporters taking part in an event or organising their own activities, maximising income from these fundraising streams. Harnessing current supporters and leading the growth of our existing network of community and event supporters is key to this role, with a focus on developing pro-active individuals, corporates and groups wanting to engage with and support events. The role will be hands on, focused on operational delivery, supporting crucial short- and medium-term funding impact, as well as longer-term and sustainable corporate income for Richard House.

This role is offered on an interim basis, but with the option to become permanent.

The successful candidate must be able to demonstrate:

• A track record in managing and delivering fundraising events, including participant cultivation and stewardship. 
• Evidence of developing supporter-care processes to increase engagement. 
• Experience of the practical application of the Fundraising Regulator, Gift Aid and Data Protection legislation. 
• Experience working with volunteers would be beneficial. 

Excellent communication and relationship building skills and an ability to interact with prospects and partners at all levels will be key.

For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Hybrid / Richard House Children’s Hospice, Richard Drive, London E16 3RG. Minimum of 3 days a week onsite with additional travel to meet with donors, funders and partners as needed. 

Closing date: 17 July 2025

Due to the nature of the role, Charisma will be reviewing applications and actioning on a rolling basis. Candidates with availability and/or notice periods of a month or less are actively encouraged to apply.

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023

It’s been a successful few years for PCR’s Events team with good results across the portfolio, raising over £1.4m (against a target of £800k) in 2023-24 and more than £2.3m in 2024-25 (against a target of £1.7m). The team structure has recently been refreshed, bringing in new roles to ease capacity and ensure the whole team can do their best work – contributing to PCR’s lifesaving mission, developing in their careers and enjoying their jobs within our ambitious and supportive team. 

This role is a new position within the structure, created to focus on our growing third-party events portfolio, an area which is performing well across the sector and deserves more attention. It is an important role which will oversee the innovation, planning and delivery of all third-party events, whilst taking a leading role on wider infrastructure development for the team.

You will work with colleagues across the organisation to seize opportunities, whilst ensuring best practice in our fundraising activity and the delivery of brilliant stewardship during supporters’ participation in third-party events & beyond.

The position reports to the Head of Events & Community and will supervise the work of two Events & Community Executives on relevant projects. Collaboration will be important, including with the other Events team managers who each lead the innovation, planning & delivery of (a) virtual challenge events, and (b) PCR-owned bespoke events. 

We are keen to work together to develop & shape this into an exciting and meaningful role for you. At PCR, we prioritise our team members’ development, and there will be a % of time available to work on other areas of the portfolio for development and interest. However, your main focus will be: 

Strategy, project management and income growth 

• Create and lead the strategy to maximise the value of PCR’s third-party challenge events portfolio, working with the Head of E&C and others to take a long-term view and build this area into a sustainable & growing income stream. 

• Oversee the project management of all third-party events, including the London & Brighton Marathons (and other new events as they are introduced), working with the E&C Executives to ensure targets are met and best practice delivered. 

• Design and deliver ambitious fundraising budgets for your projects which contribute net income towards PCR’s mission. 

• Build good relationships with suppliers, venues, agencies and consultants to ensure great value. 

• Oversee the stewardship of fundraisers, ensuring journeys are relevant & engaging and continuously improved.

• Work with the other Events team managers to contribute to the planning & delivery of other activity areas. 

Product development and innovation 

• Seize the opportunity to grow & improve PCR’s third-party event portfolio, staying up to date with sector trends, identifying new journeys, suppliers & products, and taking a test & learn approach, always ensuring that learnings are captured. For this, there will be realistic budgets & an understanding of the investment needed for new ideas. 

• Develop approaches to engage supporters beyond their initial participation, working with Public Fundraising colleagues & others to test cross-selling journeys and maximise the life-time value of third-party event fundraisers. 

• Maintain a strong level of understanding of PCR’s existing (and target) supporters to create and implement products & stewardship that motivate and inspire them. 

• Alongside the Head of E&C and other Events team managers, embed a culture of innovation and supporter insight. 

• Proactively collaborate internally, working with other teams to identify opportunities which meet PCR’s objectives, including with the Partnerships team to ensure the development & delivery of an employee fundraising programme. 

• Take the lead in developing processes and infrastructure across the Events team that improve efficiency, compliance and best practice, working with other team members to prioritise and deliver this work. 

Team leadership  

• Alongside the other Events team managers, supervise the relevant day-to-day work of the Events & Community Executives to ensure that the projects you are working on together are carried out effectively. 

• Work closely with the Head of E&C and the other Events team managers on team strategy and capacity planning. 

• Work with the team to embed our agile ways of working, modelling the principle of collective responsibility. 

• Attend and contribute to meetings, sharing new ideas and learnings that might be useful for the wider team. 

• Work with the Head of E&C and other Events team managers to embed and model PCR’s organisational values: innovation, collaboration, accountability and championing the patient voice. 

The Events & Community Manager may also get involved with other projects and tasks as appropriate to support Public Fundraising activities. Attendance may be required at some weekend and evening events, for which TOIL will be given.

Skills and Competencies 

Our ideal candidate would be proactive team player, with: 

• A willingness to get stuck in, eager to learn and strong sense of personal accountability. 

• Confident event and project management skills, including end-to-end planning, budgeting & results tracking. 

• An understanding and (ideally) experience of third-party challenge events or similar peer-to-peer fundraising activity. 

• The ability to see opportunities and drive progress in existing events – and finding our next successful ones!

• An ability to oversee others’ work, delegate & give feedback effectively, and to take a leadership role within the team. 

• Excellent organisational skills & an ability to juggle multiple competing priorities, identifying the most valuable use of time 

• Great communication and stakeholder management skills.

• The ability to motivate and inspire a range of audiences through relationship building and storytelling.

• Good attention to detail and IT Skills. 

• A strong belief in the work we do at PCR and committed to PCR’s values. 

How to apply 

Please upload your CV & supporting statement (max 1 side of A4), outlining why you want role & why you think you’d be a good fit, with examples of previous experience. Deadline 23:59pm on the 9th July.

Successful candidates will be invited to first round virtual interviews on w/c 14th July. Second round interviews at our office in London are scheduled for Thursday 24th July. 

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool 

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age. 

About the role 

Are you passionate about supporting people who are living with a serious rare condition? Do you get a kick out of someone else’s joy as they reach their fundraising target? Are you a meticulously organised person who loves sending thoughtful packages through the post? 

We are looking for a Community Support Administrator to enhance our offer to people diagnosed with aplastic anaemia, and their friends and families . You’ll help our successful fundraising and support teams to do more.

Reporting to our Community Fundraising and Events Manager 

We are passionate about creating opportunities for our community to support us in ways that create joy in their own lives and help them feel empowered in the face of serious illness. Our fundraising activities are designed to help tackle the isolation and other difficulties that are faced by those living with a rare and serious condition. You’ll help us make sure that fundraising for The AAT is a life-affirming and joyful experience.

Our small team are fully remote across the country. You’ll be based on your own in our small office/post room in Birmingham with regular face-to-face meetings with your manager (who lives locally). You’ll keep in touch with the rest of the team via Microsoft Teams.

The first line of support 

As a small charity representing an ultra rare condition, the people we support and the people who support us through fundraising are often one and the same.

You’ll sit within the fundraising team, but your role spans the organisation, and you’ll also deliver essential administration support for our Support Team. 

The Aplastic Anaemia Trust is the only charity who publish information about aplastic anaemia for patients and families. You will post booklets to patients and to hospitals, heading to the post office twice a week to fulfil orders. You’ll also support our volunteer moderators to administer the Patient Support Facebook Group. 

This is a varied and interesting role which gives you the opportunity to see your impact first-hand as you’ll be interacting directly with people whose lives are affected by aplastic anaemia. You will support our community with understanding and empathy. 

As a Community Support Administrator, you will...  

• Manage our online shop, fulfilling orders promptly. Track inventory and re-order items that are running low 

• Send thank you messages and cards to supporters 

• Update our CRM and keep up to date and accurate data on our community 

• Create and schedule social media posts and event listings on our website.

• Answer general emails, social media messages, and other communications and/or ensure they are answered by the right person from our team 

• Provide support and guidance to our volunteers including onboarding and supervision 

• Pitch in with occasional event admin and organising 

• Twice a year attend our Staff Conference for (2-3 weekdays with overnight stay) to work directly with the full team 

For example, a typical week could include: 

• Sending out patient information booklets to hospitals who order it via our website 

• Finding out the t-shirt sizes of everyone on our Great North Run team and posting t-shirts out to them 

• Producing a report from our CRM system, and sending an email to everyone on it to invite them to an event 

• Counting up all our Christmas cards and ordering more from a printers website 

• Creating a thoughtful, personal package for a child who is in hospital, and taking it to the post office. 

• Booking meeting rooms and hotel rooms for an upcoming Staff Conference 

Benefits: 

• You will be provided with a laptop to use during your contract.

• Competitive holiday allocation and pension contributions.

• We can discuss and set your regular working hours to suit you.

About you  

Essential 

• You are emotionally intelligent and have a natural communication style that is easily adapted to suit the situation.

• You are brave and willing to throw yourself into new situations. You wouldn’t hesitate to pick up the phone to call a donor you don't know for a chat, or jump on a video call to ask your manager to talk you through something again to make sure you get it right.

• You have organisational skills and a keen attention to detail. 

• You are highly digitally literate – you can find your way around a website, CRM or a shared spreadsheet and are quick to learn new unfamiliar software.  You’ll be comfortable scheduling social media posts, using online design templates to create these, joining digital meetings and using digital office tools. 

• You will understand the joy of beautiful post! You’ll package and send thoughtful, happy packages that put a smile on people's faces when they are having a tough time. 

• You are an independent worker! You’ll be in the office solo most of the time, so you need to be self-motivated, comfortable reaching out when you have questions, and happy in a quiet room (with a big window and leafy view!) 

Desirable 

• Diverse teams are stronger teams. We particularly welcome applications from under-represented groups including but not limited to minority ethnic groups, disadvantaged backgrounds, people living with a health condition, or those who have taken a career break.  
  This is a physical role which will involve lots of carrying packages to the post office, and unfortunately the office is not wheelchair accessible. If you would like a chat about whether you would be able to perform this role, you are very welcome to give Hannah a call to discuss specifics.

About us  

Aplastic anaemia is a rare and life-threatening condition caused by the bone marrow not functioning properly. 

In people with aplastic anaemia, the bone marrow fails to produce enough of all three types of blood cells – red, white and platelets. 

Aplastic anaemia treatment is very similar to the treatment someone might have for leukaemia - but because it's so rare, families often don't have access to the same information and support. 

The Aplastic Anaemia Trust is the only charity in the UK dedicated to supporting people affected by aplastic anaemia and funding research into this rare form of bone marrow failure. 

We fund research to improve treatment, provide expert information, and work tirelessly, at grassroots level, to support every aplastic anaemia patient and their loved ones.

We’re a small team based at home in various UK locations! We keep in touch frequently online and have a warm, supportive and positive culture.

To lead an ambitious and dynamic fundraising team of twelve. to drive increased
fundraising performance across a range of income streams. The post holder will lead
the development and delivery of an ambitious and data driven fundraising strategy
to successfully deliver Weston Park Cancer Charity’s vision.

Leadership
• Champion fundraising across the organisation.
• Be an inspiring ambassador for Weston Park Cancer Charity and ensure this
is reflected in the strategies, outputs, and behaviour of the fundraising team.
• Actively contribute to leading Weston Park Cancer Charity as a member of
the Leadership Team.
• Work closely with the Leadership Team to ensure that appropriate processes
and systems are in place across the organisation, including delivery against
KPIs.
• Attend and actively participate in relevant Board Committee meetings
providing updates, necessary reports, and feedback on the charity’s
fundraising.
• Lead cross-organisational projects in line with organisational strategy and
direction.
• Build strong working relationships with colleagues across the organisation at
all levels, adopting and encouraging a collaborative working approach.
• Keep abreast of, understand, clarify, and implement new or changes in
relevant thinking and legislation, especially those directly affecting
fundraising.
Monitor and manage risk in accordance with the charity’s risk management
policy.
Fundraising
• Lead the development and delivery of an ambitious and data driven
fundraising strategy across a range of income streams to successfully deliver
the charity’s vision.
• Build and inspire a high-performing and results-oriented Fundraising Team
focused on delivering sustainable income to maintain and build on recent
organisational growth.

Ensure that fundraising is supported by appropriate business/activity plans,
and sound financial plans and budgets; and that performance is regularly
monitored and evaluated against plans and budgets.
• Set, monitor, and deliver annual income and expenditure targets in line with
our ambitious plan to grow income.
• Foster a culture of ambition and innovation and support the team to
research, develop, and implement new fundraising approaches to recruit
new donor groups across all income streams.
• Drive change and implement new ways of working across fundraising and
the wider organisation in support of fundraising effectiveness.
• Manage relationships with key supporters and stakeholders and attend
meetings and networking events to unlock new opportunities.
• Strengthen and build on existing supporter relationships, ensuring that all
supporters receive a first-class experience.
• Support the team to develop professional and engaging fundraising
materials including fundraising propositions, applications, proposals, appeals,
pitches, and reports.
• Take overall responsibility for fundraising compliance and ensure that in all
relevant areas, the charity complies with the law, regulation, and stakeholder
and contractual obligations with third parties.
• Collaborate with the Data Manager to maintain oversight of the supporter
database to ensure integrity, legal compliance, and generation of appropriate
insight to support delivery of income growth.

Fundraising Development
• Support the Deputy CEO’s leadership of the charity’s multi-year major
fundraising appeal.
• Work with the Legacy and In Memory Fundraising Manger to deliver and
implement a legacy pipeline and growth in In-Memory giving income.
• Work with the Individual Giving Fundraising Manager to deliver and
implement a strategy which prioritises both the retention and acquisition of
new donors, enhances the use of digital products, platforms, and channels
and delivers the highest standard of supporter care and donor stewardship.
• Lead the fundraising team to focus on deepening and strengthening existing
relationships and building a strong pipeline of new prospects to deliver multiyear
funding from major donors, high profile supporters, trusts, foundations,
and companies.
• Champion the adoption and use of Raisers Edge NXT CRM to effectively
support data-driven decision making and relationship management to
generate supporter insights in support of increased fundraising.
Brand and Marketing
• Working in collaboration with the Deputy CEO, Marketing Manager and
external agencies in the development and delivery of an integrated
marketing and communications strategy that is driven by audience insight.

• Foster a strong working relationship between the fundraising and marketing
team to inspire high-performance and results-oriented marketing.
• Build a community of supporters by delivering a seamless supporter journey
that promotes the charity’s work and delivers greater income generation.
• Empower the fundraising team to successfully deploy our brand.
• Work in partnership with the Marketing Manager to ensure content is up to
date, factually accurate and to manage reputational risk.
People Management
• Create a high-performing team that is ambitious and passionate about
Weston Park Cancer Charity’s vision.
• Provide line management to direct reports, setting, and monitoring
individual performance objectives and motivating the team to be innovative
and professional in its thinking and delivery.
• Ensure all fundraising staff receive consistent and motivating direction and
feedback to enable them to work to the best of their ability.

About you
• You are an experienced team leader with a strong track record of growing
income.
• You enjoy building meaningful, long-term relationships with donors; being a
visible presence to our supporters and role modelling this to the team.
• You are passionate about people and place: you want the best outcomes for
people in South Yorkshire living with and beyond cancer.
• You lead with compassion and authenticity, always having positive regard for
your team, colleagues and people connected to the charity.
• You combine strong interpersonal skills with sound data-driven curiosity.
• You are at your best when you collaborate and you role-model this to others.
• You understand that income growth comes from inspiring with impact and
excellent relationship management.
• Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives
and values, and to always work in the best interests of the charity.
• Support and encourage harmonious internal and external working
relationships.

We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.

 

Are you passionate about making a difference through impactful marketing communications campaigns? Join us as a Marketing Campaigns Manager and lead Tomorrow’s Engineers Week, our flagship communications campaign for schools. You'll also work on a variety of engagement campaigns targeting both schools and B2B/corporate audiences.

 

This could be the perfect role for you if enjoy planning and delivering multichannel campaigns, creating tailored messaging and content for different audiences and working on a range of projects.

 

About EngineeringUK

Our purpose is to drive change so more young people choose engineering and technology careers.

Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero.

Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.

In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.

We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.

We guided by a series of values that we apply to all our activity:

• We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard
• We are collaborative. We listen, share and work in partnership to achieve our vision
• We are curious and keen to learn. We challenge ourselves and others to innovate and experiment
• We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding
• We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals

About the role

We are looking for an experienced marcomms professional to help us upscale our campaigns activity. From leading the national Tomorrow’s Engineers Week campaign and leveraging external awareness days to increasing audience engagement with our work, this is a varied role working across the marketing, communications, PR mix. Most of our campaigns are either targeted at teachers and careers leaders working in schools or at companies in engineering and technology who want to build the future talent pool.
 

In this role you’ll drive the design, planning and execution of strategic campaigns that resonate with our diverse audiences. You’ll create compelling content that promotes our activities across multiple channels, tracking and reporting on performance and engagement.
 

The role is London based at our office at 10 Lower Thames Street, London EC3R 6EN and may involve some travel in the UK. We believe that hybrid working has many benefits and are pleased to offer flexible working with a baseline of 2 days (or 40%) a week in our vibrant central London office overlooking The Thames. We also offer core hours of 10am to 4pm. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team.
 

Further details of the role can be found in the job description and person specification.

 

Person specification

Essential skills/competencies

• Proven experience of planning and activating integrated marcomms campaigns that deliver high audience engagement
• Experience of supporting PR campaigns and press office activity
• Experience in creating digital marketing content
• A solid understanding and experience in digital communications
• Strong attention to detail
• Commitment to our mission and values
  
   

Education/level of experience

• This role would suit candidates with a few years of solid, multichannel campaigns experience, including some experience as the campaign lead
• A professional marketing or communications qualification is desirable but not essential for this role
• Experience with education, skills and/or careers related issues would be helpful but is not essential
  
   

EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong.  This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.

 

We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences.  Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share.

Applying for this role

Applications

If you would like to request to submit your application in an alternative format to support accessibility, please let us know.
 

The deadline for applications is 12:00 noon on 1 July 2025

Interviews
 

Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification.
 

We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form. 
 

We aim to notify candidates who have been shortlisted on 9 July 2025. If you have not heard from us after this date, please assume that you have not been successful.
 

First interviews will be held week commencing 14 July 2025.

What can we offer you?

• Competitive salary
• 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week
• Competitive pension (10% employer contribution)
• Annual bonus opportunity
• Flexible working
• A vibrant office with terrace overlooking the Thames embankment and Tower Bridge
• Employee Assistance Programme
• Life Insurance (4 x salary)
• Long term illness/incapacity insurance cover (permanent health insurance or PHI)
• Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years’ service
• Discounted gym membership
• Yearly flu vaccination

Fundraising and Administration Officer

Contract: Full time, 12 month fixed-term with potential for the role to develop into a permanent position. 

Salary: £25,000 based on 35hr working week.

Holiday and Benefits: 25 days annual leave + 3 days between Christmas and New Year, where offices are closed. Additional half day birthday leave and length of service days.

Location: Hybrid, with 3 days/week in Bristol office (further flexibility available but please note, this role requires on-site presence at key events - see below). 

Start date: September 2025

Reporting to: Events Officer

Application deadline: Friday 4th July at 12 noon. 

Additional information:

The role will involve both national and international travel. You will need to be available to travel internationally in November 2025 (and potentially February 2026), and domestically in June, July and August 2026.  You will need to have the right to work in the UK, and have a full UK driving licence (and the confidence to drive a van). 

About Child. org

Child. org is a Nairobi-based, UK-registered charity that champions community-based healthcare solutions to make pregnancies and births safer. We work with pregnant women, new mums, communities and local health authorities in Kenya to provide life-saving antenatal and post-natal health information, connect at-risk mums and babies with the healthcare services they need and work with local health authorities to advocate for and improve the quality of care. 

Our Income Team, based in Bristol in the UK, brings together fundraising and enterprise streams to raise vital funds to support our project work in Kenya, as well as leading our digital communications and supporter stewardship. 

Everything Child. org does, we do with an eye to being smart and savvy about it. Whether it’s our programming, our fundraising or our communications with supporters, partners and stakeholders. You’ll be joining Child. org at a pivotal stage in our growth as we design, develop and deliver our ambitious growth strategy to support hundreds of thousands of pregnant women and girls across Kenya.

The Opportunity

You’ll join us at a transformative time for Child. org; our maternal and newborn health work is growing year on year across Kenya, and we are cementing a reputation as experts in community-led maternal and newborn health. Alongside these exciting developments our fundraising revenue is growing. Our two flagship events, Ride Africa and Charity Concierge, are thriving and we are now actively investing in our capacity to help us reach new audiences and continue to develop their potential.

The Role

As Fundraising and Administration Officer, you’ll support the fundraising team across our events and supporter stewardship. This varied role will see you work with the team across events and project management, fundraising stewardship and communications alongside incredible international and national travel opportunities supporting Ride Africa and Charity Concierge events. 

Key Objectives

• Support the Events Officer with the delivery of our biggest ever Charity Concierge season across the summer of 2026 providing support for volunteer recruitment and management, and critical on-site support at various festivals

• Support the Child. org team with the delivery of Ride Africa in November 2025; providing valuable support to participants and managing enquiries/requests. 

• Big Give Campaign 2025: support the Communications Officer to hit our Big Give Christmas Challenge appeal target, leading on the timely thanking of donors and supporting the promotion of the appeal through social media and newsletters

• Other events support: support the Events Officer to plan 25th birthday celebration and supporter event in London (The Shindig) and the mentoring and stewardship of our first ever London Marathon team. 

Key Responsibilities: 

• Event management support (60%)

  • Event management

    • Procurement support: follow procurement plan and guidelines to source equipment, ensuring delivery to budget and within allocated time frames. 

    • Budget management: log and monitor expenditure across all events, being sure to keep us on track and in line with budget.

    • Equipment management and stock takes: responsible for looking after and ensuring safe storage and tracking of equipment to maximize longevity. 

    • Regular project support: track and follow project management plan for event delivery; work with the Events Officer to prioritise and allocate tasks and resources. 

    • On site support: support the Events team to deliver our flagship events: Ride Africa and Charity Concierge. This includes events set up: erecting gazebos, driving, loading/unloading.

    • Volunteer/participant management. Managing volunteers and participants at our events. Be the first point of contact for queries, respond to challenges and manage day-to-day morale throughout the events 

• Participant management: 

  • Support the Events Officer to track, measure and manage participant recruitment across our Events Programme 

  • Support the Events Officer with participant communications pre and post event, across Mailchimp, WhatsApp, email and more

  • Fundraising support: track fundraising through third party platforms such as JustGiving and Enthuse, ensuring event fundraising totals are up to date; mentor and support events fundraisers with exceptional stewardship.

Fundraising administration and stewardship support (30%)

• Update digital resources (fundraising pages, website, WhatsApp groups) and maintain digital templates and documentation. 

• Deliver high standards of supporter care, including responding to general correspondence (email and phone) and queries regarding fundraising, and ensuring timely thanks to donors.

• Fundraising administration, reconciliation and reporting: ensure Donorfy records are up to date, accurate and kept in accordance with GDPR requirements. 

• Big Give campaign support: track and monitor campaign donations through the Big Give campaign; with the Communications Officer ensure timely thanking and brilliant stewardship of donors. 

Events Marketing support (10%): 

• Social media and digital design tools: use Canva and Hootsuite to publish regular posts to the Charity Concierge and Ride Africa socials (Instagram, Facebook and TikTok), to increase reach, engagement and sign ups.

• Research and develop relationships within the local and surrounding communities to increase support and fundraising income through event participation.

• Work closely with the Communications and Fundraising Officer to keep event websites up to date and make changes to any pages where necessary.

Person Specification

Skills and experience: 

• Excellent organisational and time management skills

• Exceptional interpersonal skills, especially your ability with a variety of people and audiences

• Ability to work effectively with colleagues and partners at all levels across the organisation, in both the UK and Kenya

• Ability to successfully manage multiple tasks and a busy inbox

• Experience of delivering and working to targets

• Previous experience of working (or volunteering) within the charity or events sector

• Experience of participating in or supporting the delivery of challenges/events

• Experience of public speaking and giving presentations

• Experience of fundraising - whether through personal or team challenges, participating in events, volunteering or personal support of a charity

• Digital literacy: knowledge of Google Workspace or equivalent, social media platforms including Instagram, Facebook and Tik Tok; 

• Experience working with and managing volunteers or supporters (desirable)

• Knowledge of fundraising regulation and delivering best practice in relation to challenge events (desirable)

Working for Child. org

Benefits include:

• 25 days’ annual leave, plus three days’ between Christmas and New Year when the office closes;  additional half day birthday leave and length of service days

• Flexible, hybrid working (our standard day runs from 8am-4pm; office available 5 days/week; we tend to work in office Tues-Thurs) 

• Travel to Kenya for key fundraising events

• Access to HR discounts and perks

At Child. org we welcome and value difference, determination and open communication. We want to build our team to represent a variety of experiences, perspectives and skills who, ultimately, are united by a passion to make an impact and spark progress in maternal and child health. We do things with a sharpness and a deep understanding of how to provide value to everyone involved. You’ll need to bring that kind of value with you. You need to be walking in the door excited about the opportunities you can open up for us. If making your mark on this sector is important to you, if you’re ready to be part of real change, then get in touch.

Contract length: Temporary  - up to 12 months

Location: North West London

Hours per week: 35

Salary:  Circa £60k pa depending on experience and knowledge

Closing date for applications: Sunday 15 June 2025 at midnight, interested applicants are encouraged to apply early.

Interview dates: We will be conducting Teams interviews w/c 23 June, followed by an in person interview for successful candidates w/c 30 June 2025.

Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.

We’re a passionate, committed and diverse team of c80 staff and c200 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

We are recruiting a Interim Head of Engagement who will share our compassion and commitment for animal welfare, to provide inspirational leadership and strategic direction to the Engagement team and for staff and volunteers across the charity.

Our Interim Head of Engagement is integral to our ambition to broaden our reach and deepen our impact by shaping and leading the delivery of our engagement strategies and working on integrated campaigns with Fundraising. This is a highly visible and hugely important role for Mayhew, both internally and externally.

There are four key aspects to the role – collaboratively leading the charity as part of our Senior Management Team, development and implementation of all our internal and external engagement (including content and comms architecture), management and development of the Engagement team, and influencing and stakeholder management.

As a Senior Management Team, we feel the urgency of soaring demand for our vital work and feel relentless in our commitment to rise to meet it. We work in a contemporary and flexible way, always supporting one another to take opportunities and to manage competing priorities so we can achieve our objectives. We are looking for someone who is as committed to dogs and cats in need as we are, and who thrives in this working style. We are determined to achieve a collaborative, integrated working approach for the organisation and to move the charity forward at pace.

As a manager, we are looking for an inspiring and engaging coaching approach to the team, focusing on empowerment and development of the team and individuals. Our Head of Engagement must be an experienced and effective communicator who can inspire loyalty, trust and enthusiasm in their team and across the organisation.

Generally, you will:

• Communicate our work, internally and externally, in ways that cultivate a shared understanding about the difference we make - and why it matters now more than ever
• Deliver innovative integrated campaigns across all our channels to convert recognition into active support and build a thriving Mayhew community
• Increase brand awareness and brand attribution including by leading our brand, external communication and press and PR activities
• Embed engagement and collaboration across the organisation, ensuring everyone who works and volunteers for the charity feels engaged in growing our profile, reach and income
• Be a positive, empathetic leader within the organisation, inspiring your team and leading by example.

To be successful in this role, you need relevant experience in:

• A senior marketing and communications role in an organisation of comparable breadth and scope
• Developing and leading delivery of strategies across marketing, content and digital engagement that support organisational priorities
• Stakeholder management across a range of internal and external audiences, including building long term relationships and partnerships
• Being a great networker and ambassador, confident and comfortable inspiring support for the charity
• Successfully motivating, managing, and developing a high performing team

Please note that the successful candidate will be asked for evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

About us

Manx National Heritage (MNH) is the trading name of the Manx Museum and National Trust, a charity registered in the Isle of Man and custodian of some of Europe’s most important heritage sites, including the Great Laxey Wheel the world’s largest working water wheel and Castle Rushen, one of the best-preserved medieval castles in Europe. We care for more than 2500 acres of landscape and >1 million items in our Museum collections and archives.

MNH exists to take a lead in protecting, conserving, making accessible and celebrating the Island’s natural, built and cultural heritage for current and future generations whilst contributing to the Island’s prosperity and quality of life.

The Isle of Man has so much to offer its residents; with exceptional employment opportunities, a vibrant cultural scene and stunning landscapes.

About the role

We are seeking an experienced and talented Head of Marketing and Communications to lead a division contributing directly to increasing visitor numbers, expanding stakeholder engagement and driving income generation.

Key responsibilities include:

• Developing and implementing an impactful marketing and communications strategy.
• Progressing the Fundraising Road Map.
• Developing our brand and ensuring effective communication with key target audiences.
• Creating inspiring messages and content that encourage action and support from targeted audiences, broadening corporate, individual, and public engagement.

About you

We are seeking an inclusive, strategic, and proactive leader who can inspire and motivate others to achieve results while achieving personal targets. This is an exciting and rewarding position, offering the successful candidate a unique opportunity to leave a personal legacy for the heritage of our nation.

We are looking for an ambitious senior marketing and communications professional with strategic vision and creative flair to deliver our media and engagement strategy. Building and maintaining strategic relationships and identifying opportunities to increase visitor numbers and improve external impact will be key to securing long-term financial sustainability. Raising the profile, fundraising, engagement, effective PR, and brand strategy are at the heart of this role.

We'd really like you to:

• Have experience leading a marketing, communications, and fundraising team to deliver against ambitious targets and objectives.
• Possess excellent communication skills and have successful experience with a range of online and offline marketing and communication channels.
• Demonstrate an innovative approach and a track record of driving growth and transformation, with a deep understanding of supporter engagement.
• Have relevant leadership experience in successful change management.
• Ideally, have knowledge of and experience in fundraising, gained from within or outside the sector, and be skilful when acting as a public face of the organisation.
• Have a genuine interest in built, natural, and cultural heritage.

Working for Manx National Heritage, you can enjoy:

✔ A competitive salary that increases each 12 months until you reach the salary maximum.

✔ A relocation package of up to £6,500 to relocate you, your family and your things over to the Island

✔ Generous annual leave, 10 Bank Holidays and a set extra day off between Christmas/New Year

✔ Subject to meeting eligibility criteria, the Manx National Heritage offers two exclusive pension arrangements with the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.

✔ Access to the Learning, Education and Development training facility, which is exclusively for Manx National Heritage employees, to keep on top of your continuous professional development.

✔ Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.

✔ Ability to apply for an unpaid career break after 3 years’ service.

✔ Access to a Cycle to Work scheme after your first year of employment.

£28,000 - £32,900 per annum

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office 

What the job involves 

We have an exciting opportunity to join our sector-leading Community Fundraising team as a Community Fundraising Executive.

We’re an ambitious charity with a bold mission and fantastic culture. As a key member of the Community Fundraising team, you’ll work alongside the Community Fundraising Managers, Executives and Co-ordinators to achieve the exciting growth plans in our new 3 -year fundraising strategy.

In this role, you’ll take the lead on our DIY walking and cycling fundraising activity, which currently raises over £750k each year. You’ll be responsible for providing outstanding relationship management for our fundraisers, ensuring every supporter feels valued, motivated and proud to be part of our community.

Using data and insight, you’ll spot trends, identify new opportunities and help shape fresh, creative ideas to grow income and improve the supporter experience. You’ll also lead on development projects, like designing new supporter journeys, working closely with teams across the charity to make sure our fundraisers are inspired and supported every step of the way.

What we want from you

We’re looking for someone with knowledge and experience of working in a fundraising environment – ideally within a community or events context. You’ll have a proven track record of delivering brilliant supporter experiences, building genuine relationships and stewarding fundraisers through their events. You’ll understand the importance of meeting supporter needs and how to keep them inspired and connected to the cause.

You’ll bring excellent organisational skills and experience of planning and managing projects with multiple stakeholders, making sure we hit our KPIs and maximise fundraising income. With knowledge of how to plan, deliver and evaluate marketing activity, including digital campaigns on Meta, you’ll be comfortable finding ways to engage new supporters and keep them motivated.

A forward-thinker and natural problem solver, you won’t be afraid to use your initiative and analytical skills to spot opportunities for improvement and help shape new ideas. You’ll have experience developing, or supporting the development of, annual fundraising plans and budgets, and delivering against these to meet targets.

Clear, motivational communication comes naturally to you, whether it’s writing to supporters, updating colleagues or reporting on results. You’ll also be confident using databases to keep accurate records, analyse data and share insights that help us grow.

If you’re looking for a role where you can make a meaningful difference every day, working directly with passionate people who have been impacted by prostate cancer, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 22nd June 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 30th June 2025

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change. We use our expertise in coaching and impact management to equip and empower businesses, churches, and individuals. 

This an exciting opportunity to build on your experience and take our Trust programme to the next level. You will lead on further developing this key income stream, building relationships with funders and identifying and pursuing new funding opportunities.

The important stuff 

Salary: from £35,000 

Contract: Full-Time, Permanent (3-4 days considered)

Monday - Friday, 9.30am - 5.30pm with occasional evening work for events such as our Spear Celebrations

Location: Hammersmith, London

Closing date: Friday 27th June (We interview on a rolling basis and might close the application early if we find the right candidate)

Interviews: First interviews will be held in-person on Thursday 10th July. Final interviews will be held online Wednesday 16th July

Application pack: Have a look at our application pack for more information about the role and Resurgo

Benefits

• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Excellent benefits including Health Insurance, access to Cycle to Work scheme, and enhanced parental leave, dependants leave, and sick leave policies with income protection
• Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
• Regular staff prayer meetings, conferences and retreats (one residential)

Person Specification 

• A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo's mission to inspire and equip organisation to bring about ambitious and sustainable social change.
• Excellent relationship building and application writing skills. Experience in Trust fundraising or an equivalent field is desirable but not essential.
• Some knowledge of statutory fundraising is desirable but not essential.
• Extremely organised and efficient; calm under pressure, able to juggle competing deadlines and priorities, splitting time across multiple projects.
• Excellent people skills, able to relate well to colleagues of all seniority levels, freelancers, and external agencies.
• A desire to grow and develop; able to receive feedback on projects with humility, and confidence to give feedback and share ideas and expertise with team members.

Key Responsibilities

Relationship Management

• Provide tailored, high-quality stewardship to a range of large and medium-sized Trusts & Foundations.
• Identify and pursue new funding opportunities and build relationships with new Trusts and Foundations to further grow this income stream.
• Prioritise research to constantly develop future pipeline.
• Work with Head of Philanthropy and other senior stakeholders in engaging potential funders and managing strategic Trusts & Statutory partners.

Write applications and reports

• Develop compelling funding applications for Trusts and occasionally statutory funders, articulating Resurgo's vision and strategy to persuasively engage new donors with a focus on raising five and six-figure grants.
• Stay ahead of sector trends, media, and political context to market Resurgo's interventions in a compelling way.
• Develop general communications on the work of Resurgo to inspire and update our Trust audience.
• Produce reports and updates on the impact of our work for funders in a timely manner. 

Data Management and Monitoring

• Update our internal database (Salesforce) with all donor interactions, donations and other details ina timely and efficient manner and with strong attention to detail, and analyse data to give insights' and drive future activity.
• Manage the Trusts & Foundations and Statutory pipelines and report on income and other KPIs, and ensure Trusts & Foundations team meets monthly targets and deadlines.

Line Management

• Actively manage and develop the Trusts & Foundations Executive to help them grow personally and in their role.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

Role Title: Supporter Contact Manager
Salary: £48,166 to £49,558
Location: London
Tenure: Permanent - Full Time

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you ready to take the lead in delivering an exceptional supporter experience and shaping the way people engage with one of the UK’s most impactful international charities? 

Then we'd love to hear from you!

ActionAid UK is looking for a dynamic and compassionate Supporter Contact Manager to lead our dedicated contact centre team. This is your opportunity to drive excellence in supporter engagement, ensuring every interaction reflects our values of justice, dignity and empowerment.

This role sits at the heart of our fundraising operation, where no two days are the same. You’ll be responsible for managing a multi-channel team that handles everything from phone and email to SMS and social media, ensuring every supporter is heard, valued and inspired to remain part of our mission. As the leader of this team, you will ensure not only high-quality service delivery but also that each supporter touchpoint aligns with our “Every Supporter Matters” ethos and feminist leadership principles.

Your impact will be felt across the organisation. You’ll collaborate with teams in fundraising, digital, compliance, data and beyond—ensuring smooth operations and continuous improvement across systems and processes. You’ll guide the development of performance frameworks, bring fresh ideas to enhance our contact strategy, and champion innovation through digital tools like webchat and WhatsApp. We’re looking for someone with a natural flair for leadership and a passion for service excellence. If you thrive on motivating teams, improving systems, managing complaints with empathy, and ensuring every supporter feels truly connected to our cause, then this is your chance to lead with purpose. At ActionAid, we don’t just respond to the world’s challenges—we work to transform them.

We are seeking someone with experience of leading a contact team or similar in a complex work environment, experience of a contact centre environment and associated systems and processes as well as  experience of contributing to an operations management team. An understanding of CRM and contact systems and ability to manage project change processes as well as a commitment to work in person from our London office 2 days a week.

Be part of something bigger. Apply to join ActionAid UK and lead the charge in how we connect with the people who make our mission possible.

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer. 

Additional information

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.