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Young Lives vs Cancer, Central London (Hybrid)
£31,369 (outside of London), £33,985 (inside London)
Posted 1 week ago

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Closing in 5 days
St Josephs Hospice Hackney, London (On-site)
Band 5 - £34,172 to £43,647 per annum inclusive
Posted 2 weeks ago
Closing in 2 days
Your City and Metropolitan Hospitals Charity (Sandwell & West Birmingham NHS Trust), Multiple Locations (Hybrid)
£32,073 - £39,043 per year
Make a lasting difference. Support care beyond the NHS. Can you be our Legacy & In Memory Fundraising Officer?
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Closing tomorrow
Cystic Fibrosis Trust, Aldgate, England (Hybrid)
£19930 - £26574 per annum
Posted 3 weeks ago
Closing today at 23:59
The Talent Set, Holborn (Hybrid)
£30,000 - £40,000 per year
Posted 1 month ago
Closing today at 23:30
Bowel Cancer UK, Remote
£35,116 (Plus £2,000 London weighting if applicable)
Posted 1 week ago
Closing in 3 days
The Ben Kinsella Trust, Multiple Locations (On-site)
£26,939 - £32,608 per year (starting salary typically at £26,939 with progression based on performance and experience)
We are looking for an education or youth work professional to work for one of the UK’s leading anti-knife crime charities.
Posted 3 days ago
Closing in 5 days
Disability Law Service, Lambeth (On-site)
£30,000 - £36,000 per year
Finance and Admin Officer - Supporting access to justice for Deaf and Disabled people
Posted 1 week ago Apply Now
Page 5 of 11
Cambridge, Cambridgeshire (On-site)
£102,500 per year
Full-time
Permanent
Job description

Executive Director, Customer Services

Cambridge

£102,500 per annum 

This is an exciting opportunity for an accomplished and values-driven leader to join CHS Group (Cambridge Housing Society) as our new Executive Director, Customer Services, following the retirement of the current postholder.

Mission and ambition

CHS Group is an independent charitable housing association and social enterprise serving Cambridge and Cambridgeshire. We provide affordable rented and shared ownership homes, housing with care for older people, supported housing, and a range of community services that help people build stability, independence and opportunity. We currently own and manage over 3,000 homes across the county.

Founded in 1927, our mission to meet the need for affordable homes in and around Cambridge is as relevant and urgent today as it has ever been. As a locally rooted organisation, we combine strong community connections with the ambition to deliver high-quality homes and services that enable people to flourish.

CHS is a well-led, financially strong organisation with the highest governance and viability ratings of G1/V1. We are ambitious for our customers and place them at the heart of everything we do, building on well-established tenant engagement and a strong commitment to listening, learning and improving. With the development of a new Corporate Plan, ongoing digital development, and a clear focus on service excellence, this is an exciting time to join us and lead and shape the next phase of our housing management and customer services, while also overseeing complaints and our small development team.

The person we need

Our new Executive Director will bring:

  • A strong track record of strategic leadership in housing management and customer services within a regulated environment, delivering excellent outcomes and building a high-performance, customer-focused culture.
  • In-depth expertise in housing legislation, tenancy law, safeguarding, and the regulatory framework for social housing.
  • Proven success in improving customer satisfaction, service accessibility, and operational performance through effective use of data, insight, and service design.
  • Experience of leading high-quality complaint handling, embedding learning, and using insight to drive service improvement.
  • Experience of leading digital and process change that enhances the customer experience and improves organisational effectiveness.
  • The ambition, judgement, and partnership skills to evolve services, inspire colleagues, and help deliver our new Corporate Plan.
  • Ofqual-regulated level 5 qualification in housing management / foundation degree (or equivalent). 

A credible and collaborative leader, you will bring the communication skills, presence and emotional intelligence to build strong relationships with the Board, colleagues, tenants and partners. You will also demonstrate the integrity, values and personal qualities that reflect CHS’s culture and ways of working.

Deadline for applications:  5pm Sunday, 14th June 2026

Interview dates: Friday, 3rd July 2026

Organisation
CHS Group View profile Organisation type Non Charity Employer
Posted on: 26 May 2026
Closing date: 14 June 2026 at 17:00
Job ref: CHS1205656
Tags: Customer Service, Community Fundraising