Digital delivery lead jobs in london, greater london

Membership Marketing Manager
Location: Head Office, Regents Park, London NW1 – Hybrid
Contract: 12-months Fixed Term (Maternity Cover)
Hours: Full Time
Salary: £47,250 per annum

Purpose of the role

The Zoological Society of London (ZSL) is an international conservation charity, driven by science, working to protect and restore wildlife in the UK and around the world. Our vision is a world where wildlife thrives and every role, every person in every corner of ZSL has one thing in common – we are all conservationists, and passionate about restoring wildlife.

We have nearly 150,000 ZSL Zoo Members, who made over 680,000 visits to our conservation zoos – London and Whipsnade Zoo, last year, bringing us over £10 million of income; so they play a key role in supporting ZSL’s important conservation work.

The Membership Marketing Manager leads the growth and engagement of the organisation’s Zoo membership base, developing and delivering strategies that drive acquisition, retention, and long-term value. Working collaboratively across teams, the role ensures seamless, insight-led journeys that convert visitors into loyal members and supporters, underpinned by effective CRM communications and data-driven campaign delivery to maximise income and lifetime value.

This is a 12-month maternity cover role with the emphasis on the membership management elements. The position offers hybrid working, with at least one day per week spent in the office to connect with the team (Tuesdays).

Key responsibilities:

• Strategy and growth: Lead the development and delivery of a data-driven membership marketing strategy to grow acquisition, retention, and member value across all channels.
• Collaboration and partnerships: Build strong cross-team and supplier partnerships to enhance supporter experiences, operational efficiency, and member value.
• Performance and insights: Monitor and report on membership performance, providing insights and leadership to drive continuous improvement and team success.
• Fundraising alignment: Collaborate with Fundraising to nurture member-to-donor pathways through targeted segmentation and coordinated communications.
• CRM and retention: Drive personalised, insight-led CRM and retention strategies that deepen engagement and foster long-term supporter loyalty.
• Digital and systems optimisation: Partner with digital and operational teams to optimise online journeys, systems, and data structures for seamless supporter experiences and retention growth.

About You

• Successfully managed a membership scheme, running both acquisition campaigns and retention programmes.
• Proven experience of developing and implementing marketing campaigns across of variety of media.
• Knowledge of ticketing/CRM platforms (e.g. Spektrix, Tessitura, or Salesforce).
• Confident using performance and customer data to develop actionable marketing plans.
• Familiar with customer databases and developing membership customer journeys.
• Strong interpersonal skills and demonstrable experience of sourcing, managing, negotiating and liaising with suppliers.

About Us

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. 

What do we offer?

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct 
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you 
• Holidays – 25 days annual leave allowance, plus UK bank holidays 
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme 
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops 
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle 
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work 
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages 

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. 

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

Closing Date: 16 December 2025
Interviews will be held on 19th December, in person at our head office in Regent's Park, London Zoo.
 NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.

It’s important to highlight your unique skills, experience, and knowledge. Over reliance on AI-generated content may miss key criteria outlined in the job description and reduce the effectiveness of your application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

White Ribbon is the leading organisation in the UK working to engage men and boys in ending violence against women and girls. Our mission is to prevent men’s violence against women through addressing its root causes, gender inequality and harmful gender norms and stereotypes. We do this by working with individual men and boys, organisations, and the community, helping them to understand the scale of the problem, and how they can be part of the solution.

This is an exciting time to join White Ribbon as our work and profile has grown significantly over recent years as the importance of engaging men in ending violence has become more apparent. We have an increasing public presence, through campaigning activities, policy influence, in the media and online.

Location: This post can be fully remote or hybrid working at our offices in Hebden Bridge, but you must be willing and able to travel to meet with colleagues and attend events and meetings throughout England and Wales.

You will be working closely with the CEO and Senior Leadership Team to develop and implement an Engagement Strategy, developing our brand, updating our website and growing our social media channels.  You will be helping to deliver our flagship campaign White Ribbon Day and the following 16 days of activism.

Certification Schemes Manager (Interim – 6 Months)
Membership Body | £24.73 per hour | Hybrid (2 days in London HQ)
Start: January 2026 | Applications reviewed on a rolling basis
 
Ready to step into a role where your expertise directly strengthens public safety and supports a mission with real societal impact?
 
My client, a well-respected membership organisation is looking for a confident, proactive Certification Schemes Manager to steer their high-profile schemes through an exciting period of change.
 
You’ll be the engine behind scheme compliance, stakeholder engagement and team leadership - perfect for someone who enjoys keeping complex processes moving smoothly, building trusted relationships with government and regulatory bodies, and delivering consistently high standards.
If you’ve managed certification, registration, audit or regulatory schemes before, particularly within a membership organisation, regulator or non-profit, this could be your ideal next move.
 
The Role
 
You’ll lead a small but capable team, ensuring the efficient, compliant and well-governed operation of all certification activity. Acting as Lead Certification Manager, you’ll oversee scheme delivery, maintain key government relationships, and champion continuous improvement across processes, guidance and digital systems.
 
Key Responsibilities
 

• Providing strategic direction to ensure scheme operations align with organisational goals.
• Acting as the main liaison with government and regulatory bodies to maintain contracts and building safety standards.
• Overseeing day-to-day scheme administration - registrations, audits, complaints handling and compliance.
• Leading and mentoring a team of two, ensuring high-quality delivery and performance.
• Managing consultants and internal stakeholders to tight deadlines.
• Driving continuous improvement across processes, guidance and digital workflows.
• Supporting Board structures through agendas, minutes, reports and sector communications.
• Contributing to budgeting, reforecasting, income generation and wider departmental aims.
• Developing deeper knowledge of certification schemes and building control across the UK.

 
About You
 

• Experience overseeing certification, registration or regulatory schemes (ideally within a membership body, professional body or regulator).
• Strong organisational skills with confidence managing multiple workstreams.
• Clear, adaptable communication skills and ease presenting complex information.
• Collaborative, people-focused, and comfortable working with senior stakeholders.
• Detail-oriented, methodical, and naturally improvement-driven.
• Confident using MS Office applications.

 
Why This Role?
 

• Play a central role in strengthening building safety and public protection.
• Lead a well-supported interim function with clear, high-impact priorities.
• Be at the heart of an audit, website launch and governance transition.
• Join a respected institution where your expertise will be valued from day one.

 
Interested?

To be considered for this role, please send your CV, quoting reference: SOH82313 - applications will be reviewed as they come in, and early interest is encouraged. We look forward to receiving your application!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Role Overview:

The Talent Set are very excited to be working with an excellent charity in their search for an Internal Communications and Engagement Officer to join a fantastic team. This role will lead on major digital and organisational transformation initiatives, ensuring employees are informed, inspired, and engaged throughout periods of change. Lead the development and delivery of a clear, engaging internal communications and engagement strategy, including exploring innovative channels and ways of working.

Key responsibilities

• Play a key role in a cross-functional project team responsible for launching a new intranet built on Microsoft SharePoint. Develop and execute the communications and engagement plan to support the launch and successful adoption across the organisation.
• Contribute to the project team implementing Microsoft 365 organisation-wide. Deliver the internal communications strategy to support rollout and long-term employee engagement.
• Create and deliver high-quality, audience-focused content across a variety of internal channels and formats.
• Build strong and trusted relationships with senior leaders and stakeholders across the organisation, including executive-level decision makers.
• Drive continuous improvement of internal communications and engagement by using measurement, insights, and innovative approaches.

Person specification

• Significant experience delivering successful multi-channel internal communications and engagement activity.
• Deep expertise in internal communications, with a strong track record of developing and managing a range of internal channels.
• Previous experience within the charity or non-profit sector.
• Hands-on experience using Microsoft tools, including SharePoint as an intranet platform.
• Proven experience delivering internal communications for large-scale, organisation-wide or high-priority initiatives such as digital transformation or new organisational strategies.
• Confident operating at officer or advisor level, with experience influencing and supporting senior leadership, including CEOs and executive teams.
• Strong project management skills and the ability to manage multiple workstreams.
• Experience in change communications and supporting staff through periods of organisational change.

What’s on offer

• A day rate of £156.95 a day (£138.34 basic pay + £18.61 holiday pay)
• A flexible hybrid working pattern is on offer with 2-3 days in their London office per week.
• A 3 month contract in a fantastic organisation, starting in January.

Interested?
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

Commitment to Diversity:
The Talent Set and our partner charity are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process

In Spring 2028, the National Gallery will launch a new, public-facing Research Centre to facilitate and showcase our world-leading research in the history and science of painting. This will be a complex space sitting at the intersection of multiple valued research stakeholders both within and beyond the Gallery, including the Gallery’s own wide array of research-active staff, our Artists-in-Residence, specialist users of our extensive Library & Archive collections, and a research-engaged general public attending events and consulting materials.

We are now recruiting for a new role, a Research Centre Manager, to support in the creative planning and daily delivery of an exceptional experience at the Research Centre. The role-holder will provide vital clarity and consistency in the day-to-day running of this multifaceted space to ensure a smoothly functioning whole. This includes coordinating all aspects of the Research Centre operations, managing staff, ensuring compliance with regulations, and maintaining the Research Centre facilities and administration. They will also think creatively about the Centre’s different spaces and, alongside Gallery colleagues, will help produce exciting research programming.

An ideal candidate will have experience in a comparable multifaceted role, and will bring to the Gallery strong leadership, excellent communication, creative programming, innovative problem-solving, and strong organisational skills to manage both day-to-day operations and strategic planning for the Centre.

This is a full time, permanent position and requires on-site working 5 days per week.

Applications closing date is 2nd January at 23:30hrs.

The Paul Hamlyn Foundation (PHF) is one of the UK’s largest independent grant-making foundations. We use our resources to support social change, working towards a just and equitable society in which everyone, especially young people, can realise their full potential and lead fulfilling, creative lives.

Contract: Fixed-term contract – 18 months
Hours: Full-time post, 35 hours per week
Salary: c. £54,000 per annum
Location: London / Hybrid (40% of time in our central London offices)

Role Overview

We are seeking a mission-driven senior leader to shape and deliver our work supporting young people across the UK.

As Head of Programme – Young People, you will shape and drive the Foundation’s grant-making strategy in support of young people, ensuring our funding delivers systemic change and champions youth-led approaches. You will lead the Youth Fund and related initiatives, setting direction, overseeing grant-making, and influencing practice across the youth sector.

As Head of Programme – Young People, you will lead the strategic development, direction and delivery of the Foundation’s Youth Fund and related initiatives. You will oversee grant-making, champion youth-led practice, and influence sector-wide learning and collaboration.

Reporting to the Director of Grants, you will have direct responsibility for a high-performing team composed of two Grants Managers and one Grants Assistant. You will oversee the strategic development and delivery of the Youth Fund and Follow-on Fund, ensuring alignment with the Foundation’s priorities and best practices in youth-focused grant-making.

You will work closely with funded organisations, trustees, advisors, and sector partners to strengthen their impact, embed learning, and ensure our funding supports long-term systemic change.

About You

We’re looking for a strategic, values-led leader with:

• Significant experience in the youth, charity or civil society sector, with a strong understanding of the challenges and opportunities facing young people.
• Deep knowledge of youth policy and practice, and the ability to translate that insight into impactful funding and support for organisations.
• Proven expertise in grant-making, including assessment, due diligence, monitoring and learning.
• Strong leadership and people management skills, able to develop and motivate teams and foster a collaborative, inclusive culture.
• A track record of working in partnership with funded organisations and sector stakeholders to drive meaningful change.

Role

Working within the Individual Giving team, you’ll have a varied role managing and supporting the delivery of supporter-centric fundraising appeals which will recruit, retain and/or develop supporters across the cause-led, gaming, in memory and legacy programmes. These appeals will include utilising online and offline channels such as direct mail, organic and paid social advertising, email, private sites, SMS and telemarketing.

This role would suit someone with some experience of marketing or fundraising or who would like to expand their experience of Individual Giving.

What we’re looking for

• Direct marketing or related experience, including planning, delivering and evaluating campaigns.
•  Knowledge of direct marketing methods to recruit, retain and grow supporters.
• Ability to write engaging, emotive copy for varied channels and audiences.
• Experience managing suppliers and working with supporter databases, including audience segmentation.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Ability to work quickly, accurately and independently, using initiative.
• Skilled at building collaborative relationships internally and externally.
• Fast learner with strong prioritisation and evaluation skills.

What we offer

• Hybrid working between home and our Head Office in Holborn (3 days a week in the office)
• Flexible working around our core hours of 10am to 4pm
• 25 days annual leave rising with length of service
• Closure at Christmas (additional 3 days)
• Training, support and development opportunities
• Access to the Charlie HR discount scheme and other discounts opportunities
• Range of wellbeing initiatives including access to an employee assistance programme (WeCare) designed to save money and improve your physical, financial and mental health and wellbeing and free eye tests and contribution towards any glasses required for work purposes

 

Social Development Direct is a mission-driven, international development consultancy with a global reputation for excellence in gender equality and social inclusion. As a social enterprise subsidiary of Plan International UK, we combine commercial agility with a deep commitment to social change.

We are seeking a Managing Director who will lead the next phase of SDDirect’s development, advancing the organisation’s influence and impact. 

The Managing Director will report into the CEO of Plan International UK and the SDDirect Board, and will provide inspirational leadership to SDDirect’s talented and motivated executive and staff, ensuring the organisation continues to deliver excellent technical quality alongside sustainable commercial performance.

This role offers a unique opportunity for a dynamic, values-led and engaging leader, with drive, resilience and commercial acumen.A high level of commercial awareness combined with a social justice technical background, and a proven track record of successfully leading and managing a commercial enterprise, consultancy or similar organisation or unit in the international development sector, is highly preferable for this position.

For more information about the company, role and responsibilities, please find the full job description and person specification below. 

How to Apply: Please click 'Redirect to recruiter' for details on how to apply for this position.

If you would like a confidential discussion about the role, please get in touch with Sue Griffiths, Managing Director, to arrange this. Contact details can be found in the job description.

Who we are

Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally. Our vision is a future where more lives are saved from suicide.

About the role

We’re looking for a highly creative, organised, and experienced Marketing and Content Executive to support the delivery of engaging, high-impact marketing across our growing, purpose-led organisation.

Working closely with the Senior Marketing and Campaigns Manager, you’ll play a key role in producing and managing digital content, with a strong focus on social media, web design, and copywriting.

In this fast-paced role, you’ll drive our social media strategy, produce engaging content and blogs, and manage the design and research for our online Suicide Prevention Hubs. You’ll create compelling copy and visuals across multiple platforms and develop email campaigns and marketing strategies to boost our training course sales and sign-ups.

You’ll have hands-on experience with tools such as Mailchimp, Canva, WordPress, Google Analytics, Hootsuite, and Adobe Creative Suite.

We’re looking for someone who is self-assured, able to manage multiple priorities, and deliver high-quality work consistently. You should be comfortable working independently, making informed decisions, and taking ownership of your workload, while receiving guidance, input, and support from your line manager and the Head of Marketing and Communications.

Main Duties and Responsibilities

• Manage the creation and delivery of engaging, on-brand content across social media channels, collaborating with the Senior Marketing and Campaigns Manager to enhance reach and visibility.
• Keep our accounts a safe space by taking swift action on abusive or harmful comments, with full support from the team and training in our Social Media policies.
• Oversee the creation, design, and research of our Suicide Prevention Hubs, collaborating with charity partners, writing compelling copy, and coordinating podcasts and blog content.
• Play a key role in driving awareness, sales, and sign-ups for our training courses through effective marketing and promotion.
• Write and edit high-quality copy for blogs, website pages, emails, social posts, and other marketing materials.
• Design on-brand visual assets using Canva to support social, web, email, and print materials.
• Support the creation of award entries, press releases, and promotional materials as needed.
• Help maintain and update our WordPress website and landing pages, ensuring content is up to date, accessible, and optimised for SEO and user experience.
• Support the setup and delivery of email marketing campaigns, including building emails, managing lists, and reviewing performance.
• Contribute to ongoing audience and campaign research, including SEO keyword research, to inform marketing strategies and content planning.
• Assist with campaign reporting and provide administrative support to ensure smooth delivery of projects.

For this role, you will need

• Proven experience in creating and managing engaging social media content across platforms such as Instagram, X, LinkedIn, and Facebook.
• Experience producing high-quality content, including social posts, web copy, blogs, visuals, and email campaigns.
• Experience using design tools like Canva and Adobe InDesign.
• Excellent copywriting and proofreading skills with an adaptable writing style.
• Experience using WordPress, ideally with Elementor.
• Strong organisational and time management skills with the ability to juggle multiple projects.
• Willingness to learn and take direction and feedback from the Senior Marketing and Campaigns Manager and Head of Marketing, while contributing your own ideas.
• A genuine commitment to supporting vulnerable individuals and a passion for life-saving work.

Bonus points for

• Experience working at the fast pace of a charity.
• Proven experience working remotely in a small team with strong independence and resilience.
• Experience with video creation.
• Experience managing PR enquiries and writing press releases.
• Experience in sales, particularly course sales.

Why Grassroots Suicide Prevention?

At Grassroots Suicide Prevention, we’re committed to building a diverse, inclusive community and workplace where everyone can be themselves and thrive. We value the unique experiences and skills each person brings and actively welcome applications from people of all backgrounds. Our recruitment decisions are made based on skills, experience, and knowledge.

Our employee benefits include:
• Health Cash Plan and Employee Assistance Programme
• Learning and development opportunities
• A creative, friendly, and collaborative culture

Before applying

This role requires grit and resilience due to the remote working environment, sensitive subject matter, fast pace, and the need for flexible multitasking. If you’ve recently been affected by suicide, please consider whether this role is right for you, as some content may be emotionally triggering.

Key dates

Interviews will take place on an ongoing basis. Please note, our team will be taking a short break from 16 December to 5 January. Applications are still welcome, and we will resume shortlisting in early January.

Due to the high volume of applications, we are unable to offer individual feedback at the initial stage. If you do not hear from us, please assume you have not been shortlisted.

Additional information

Grassroots Suicide Prevention is in a period of transition and development, and the post-holder should be aware that their responsibilities may evolve to meet the organisation’s future needs.

The Role
We are looking for a Community & Events Fundraiser to play a pivotal role in maximising event and supporter-led fundraising income. 
 
You will develop and deliver growth strategies within your area of responsibility (across mass-participation events, virtual events & supporter-led fundraising) with support from the Head of Community and Events. You will also build great internal relationships with colleagues to enable delivery of the community & events programme. 

What you'll do
 

• Devise marketing plans, strategies and KPIs for community and events fundraising. 
• Create and deliver engaging multi-channel stewardship journeys, to maximise supporter lifetime value and experience. 
• Researching and developing new campaigns, marketing propositions and creative ideas. 
• Managing social media moderation for virtual challenge events.
• Providing excellent supporter stewardship to add value to the supporter relationship and maximise their fundraising efforts.
• Working collaboratively, briefing in requirements to teams such as social media, marketing and brand.

 
What you'll need
 

• Experience of working in a Fundraising role, preferably within Community and Events.
• Experience of motivating & inspiring supporters through excellent supporter stewardship to maximise fundraising efforts. 
• Experience of managing mass participation events and associated platforms & processes. 
• Experience of managing virtual challenge events, including moderation and associated platforms & processes.
• Great sector knowledge and insight to bring fresh ideas and approaches to the team.
• Strong digital skills and a sound understanding of agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

 
What we do
 
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.

Disability Confidence
 
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us at [email protected] with any accessibility or reasonable adjustment enquiries.
 
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

Programme Manager (Part-time, 4 days/week — 12-month contract)

Start date: February 2026
Location: Hybrid (East London office + home working)
Salary: £35,490–£38,220 FTE (pro rata) + 3% pension

The Southeast and East Asian Centre (SEEAC) is a community-led CIC supporting East and Southeast Asian (ESEA) migrants and refugees in the UK. We work to build an equitable society where ESEA communities thrive.

We are seeking a Programme Manager to lead our programme team, deliver high-impact community services and advocacy projects, and strengthen partnerships across the sector. This role is central to coordinating multiple projects, managing staff, developing proposals, overseeing budgets, ensuring monitoring and evaluation, and representing SEEAC publicly with partners, media and stakeholders. The post works closely with the Executive Director and Partnership Development Manager, including on fundraising.

About you:
You bring 5+ years’ experience leading programme design, delivery, monitoring and reporting plus people management experience and strong communication, organisational and financial skills. You are confident engaging with diverse communities, funders and public audiences, and committed to safeguarding and data protection. Knowledge of issues affecting migrants and refugees (e.g., employment rights, discrimination, health inequality) and strong writing skills are essential. Experience with ESEA communities or other minoritised groups is highly desirable, as is lived experience of migration-related issues.

How to apply:
Apply via CharityJobs or directly on our website
Deadline: 7 January 2026 (23:59).

Interviews:
• Stage 1: Week of 12 January 2026 (online)
• Stage 2: Week of 19 January 2026 (in person, East London)

All offers are subject to references and DBS checks. Applicants must have the right to work in the UK; SEEAC cannot provide visa sponsorship.

Make a real difference in the lives of asylum seekers and newly recognised refugees! Join New Citizens’ Gateway as an Outreach Project Manager and lead the delivery of vital frontline support to people residing in temporary accommodation across five hotels in Barnet. You will oversee a dedicated outreach team working to reduce isolation, improve wellbeing, and empower individuals seeking asylum.

We offer a supportive working environment with excellent benefits including:

• 6% employer pension contribution
• 35 days annual leave (including bank holidays)
• Ongoing training and professional development opportunities

New Citizens’ Gateway (NCG) is an independent, registered charity working to reduce health inequalities, combat social exclusion and poverty, and support the integration and independence of refugees and asylum seekers.

We are seeking a highly motivated and experienced Outreach Project Manager to lead our outreach service. This role is responsible for managing outreach staff, coordinating support across multiple hotel sites, ensuring compliance with safeguarding and quality standards, and providing specialist guidance to the team on complex client issues.

The successful candidate will have at least two years’ project management experience and direct experience supporting refugees and asylum seekers, with strong communication and organisational skills. Ability to speak a community language is desirable.

New Citizens’ Gateway is committed to equality, diversity, and creating a workplace that values lived experience. We welcome applications from people of refugee background and others with direct experience of the issues our clients face.

Closing date: 04/01/2026Interview date: 08/01/2026 (please keep this date free)

Platform Engineer

Remote (UK-based) | Full-time | Salary: £68,671 + benefits

Do your best work, for the right reasons.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

�� About the Role

In this role, you will be working with engineering, product and research colleagues to build confidence using observability principles that aids our understanding of our users and help us continually improve our products. We work together in product squads alongside designers, researchers and education experts, regularly releasing new features and improvements to give teachers and their pupils quick and easy access to the highest quality learning resources.

As a young organisation we have been able to leverage the latest technologies to rapidly build and deliver the game changing products we have. Now that we've proven ourselves and are established, we want to mature our processes to ensure we are getting the best out of the technology and remain able to respond quickly to business needs. We see this role as being a key part of that change.

You will be tasked with raising our monitoring and observability to a high standard across all our key applications while working closely with engineering teams to help them improve the stability of their applications and give engineers more sense of ownership.

You will also drive site reliability engineering principles and be a key driver of automation by working alongside other members of the platform team, helping to improve the overall developer experience.

Candidates must have a good understanding of SRE principles and the value they bring to an organisation. While a good grounding in development practices, security fundamentals and infrastructure operation are key, specific technical skills are less important than a passion for automation, an ability to understand complex systems and a keenness to learn.

Responsibilities

• Lead the continuous improvement of the observability, performance, and reliability of our web applications (Next.js, JavaScript, Typescript, Node), Serverless Functions (Google Cloud Functions, Cloudflare). Deployed on PaaS Infrastructure (Vercel, Cloudflare).

• Promote and nurture a culture of quality across the product and engineering department, enabling teams in using SLO/SLAs to ensure they maintain a high quality of service delivery.

• Take ownership of our observability, monitoring, logging and reporting solutions to ensure they are easy to use and provide development teams with the information they need to understand service quality, resolve problems quickly, and get meaningful insights into application behaviour.

• Identify and implement ways in which automation can be used to speed up development, secure systems or improve the quality of the services we provide.

• As a member of the Oak Team, you will contribute to the wider success and culture of the organisation and support and role model our five values: create the right environment, be a great colleague, own your role but work for the team, make things happen, and keep getting better.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required. Oak has a strong focus on collaboration and mentoring.

• Deputise for other members of the Platform team and take on other general responsibilities as required.

Knowledge, skills, and experience

• The ideal candidate would have strong professional experience leading the continuous improvement of event-driven architectures using Serverless technologies such as Google Cloud Run, AWS Lambda or Azure Serverless.

• Considerable experience in designing and implementing monitoring, observability and reporting solutions for complex cloud infrastructures within a major cloud provider (GCP, AWS, Azure). In production we’re using Datadog as our main monitoring platform.

• Confident in understanding and maintaining web application code and able to design and build small apps, preferably using JavaScript/TypeScript.

• Experience working with Cloud computing platforms and a familiarity with Infrastructure as Code tools. We’ve chosen Terraform as our Infrastructure as Code tool.

• Comfortable promoting and leading a spirit of collaboration with a range of technical and non-technical stakeholders.

  The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

  The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process. 

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).

If you are shortlisted, we’ll invite you to the next stage, which will consist of a short chat with one of our Engineering Managers.

We love giving feedback, so at the end of the application process, we'll share how well you performed.

We aim to begin interviews in January 2026.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, please submit your application promptly to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Thank you for taking the time to explore the role of Marketing and Communications Manager at the Family Holiday Charity. We're here to help families facing some of life's toughest challenges to experience the anticipation, joy and impact of a break from the day to day. Can you help us spread the word?

This role is an important one to help us build brand and awareness around our mission and goals  - in simple terms, helping more families to get away and ensuring that every family has the chance to go on holiday.

At its heart, this role is about storytelling and our ability to tell stories that capture hearts and minds. Taking ownership of the full story capture and storytelling process, you'll use this output to help build our brand, fundraise and tell our advocacy story. What's new for us in this role is PR - it's just not something we've done before, so you'll build relationships, networks and opportunities with earned media. You'll work with talented fundraisers, partnership builders and operational delivery colleagues to ensure we're sharing a cohesive and coherent message that supports all our audience goals and targets. And you'll get to work with a talented Comms Officer who delivers on our social, email and web activities. 

This role is key to helping us make sure we're doing our best for families and putting our best foot forward every time. 

It's a varied and fast-paced role (Comms roles are, right!?) that means you'll be involved in planning, creating and managing activities, so you'll need to have some awesome planning skills and be good with interpersonal relationships.

We're a small but flexible team - just like our approach to work. This is a hybird role, and you'll need to come into the office periodically (but none of that performative days a week nonsense!).

It's vital that you're happy and confident in making your next career move, so let's take the time to chat if you'd like to!