Digital delivery manager jobs in edmonton, greater london
The Politics Project is looking for an organised and proactive Programme Coordinator – to support our digital presence, office operations and programme delivery. If you love making systems run smoothly, enjoy managing websites, and want your work to have real social impact, this is an exciting opportunity to play a central role in a fast-growing, purpose-driven organisation.
ABOUT THE POLITICS PROJECT
The Politics Project supports young people to use their voice by providing them with outstanding democratic education. We work with young people, teachers, youth practitioners and politicians to help them learn, teach and engage in democracy. We are a non-partisan organisation working across the UK.
ABOUT DEMOCRACY CLASSROOM
Democracy Classroom is a partnership of over 100 civil society organisations from the youth, education and democracy sectors working together to support young people to engage in elections and democracy.
The network is supported by the Democracy Classroom platform, which brings together over 1000 free educational resources for teachers and youth practitioners.
Democracy Classroom is a non-partisan, UK-wide initiative and a leading voice for the sector, reaching teachers and youth practitioners in 95% of the UK’s parliamentary constituencies. It coordinates the collective voice of organisations committed to democratic education, including through its joint submission to the Department for Education’s Curriculum and Assessment Review and the publication of The Roadmap to Votes at 16, a collaborative vision for the implementation of Votes at 16.
ABOUT THE ROLE
As Programme Coordinator, you’ll support the work of our Communications and Networks Team while helping keep our office and digital platforms running seamlessly.
You will:
Website and digital
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Maintain and update the Democracy Classroom website with resources and programme content.
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Work with colleagues to upload reports, blogs and event details.
Operations
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Oversee day-to-day office administration, including supplies, IT support liaison and record-keeping.
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Support finance processes, including invoices, expenses and financial tracking.
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Maintain key operational systems such as our CRM, database and filing systems.
Events and programmes
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Coordinate logistics for meetings and events (online and in-person), including venues, catering and participant communications.
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Support programme delivery by liaising with facilitators, partners and participants.
Team support
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Provide diary management and scheduling support for senior staff where needed.
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Prepare meeting agendas, take minutes and track actions.
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Assist with recruitment, onboarding and HR processes.
You’ll also have opportunities to contribute to wider organisational projects and learn new skills as our work evolves.
The job is based on a 14 month fixed term contract (including a 6-month probation period), with opportunities for extension.
The Politics Project is based in central London, with a mixture of in person and remote working. The hours of work are 37.5 hrs per week. Occasional travel to elsewhere in the UK and working unsocial hours in evenings and at weekends may be required.
Benefits:
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33 days’ holiday plus Bank Holidays (inclusive for 3 days leave between Christmas and New Year.
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4% company pension contribution.
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Friendly and inclusive environment.
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Professional development opportunities, to upskill and train you.
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Hybrid working from our central London office.
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The opportunity to make a real difference to young people’s lives, helping them to develop the skills and knowledge they need to give them a voice in their society and shape their communities.
ABOUT YOU
You are reliable, enthusiastic and highly organised, with a strong attention to detail. You have outstanding organisational and administrative skills. You enjoy solving problems, improving systems and supporting a mission-driven team. You thrive working both independently and collaboratively, and you’re comfortable managing multiple priorities at once.
Above all, you care about supporting young people’s democratic engagement and believe in the values and mission of The Politics Project.
Skills & Experience:
Essential
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Strong administrative and organisational skills with excellent attention to detail.
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Experience of updating and maintaining websites.
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Confident with IT systems, databases, and Microsoft Office/Google Workspace.
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Excellent written and verbal communication skills.
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Ability to manage competing priorities and work to deadlines.
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A proactive, flexible, and collaborative approach.
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A passion for youth democratic engagement, education and politics.
Desirable
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Knowledge of CRM systems and basic data management.
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Knowledge and understanding of the UK education system.
In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check that we will provide.
TO APPLY:
To apply please submit a CV and a covering letter. The covering letter should be no longer than one side of A4 / a maximum of 500 words. In the letter can you:
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Tell us about your biggest personal, academic or professional achievement.
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Tell us why you think youth engagement in politics is important.
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Outline how your experience matches the essential and desirable skills and experience outlined in the job description - don’t just repeat your CV.
- Give an explanation for any gaps on your CV.
If you use AI tools, please use them thoughtfully. We want to get a true sense of you, your skills and your experiences through your application. Please ask if you need any assistance or require any reasonable adjustments throughout the process.
Please submit your application via Charity Job.
The closing date is 11:59pm, Sunday 11th January. Initial interviews planned for the week beginning 17th January.
The client requests no contact from agencies or media sales.
We now have a fantastic opportunity for an experienced Talent/ Learning and Development specialist to join our not-for-profit client in London on a permanent basis.
Please note; this role offer hybrid working requiring at least 2 days pw working from the central London offices.
In this newly created role within the People and Culture Team, you will lead on shaping and delivering the Talent journey and ensuring the organisation recruits and develops the right talent, while fostering a culture of continuous learning. The primary focus of this role will be on scoping, developing and delivering the organisation's Learning and Development framework and associated initiatives, to drive a learning culture and ensure the best Talent is identified, supported, and nurtured.
You will be responsible for designing, developing, and delivering learning interventions that build organisational capability and resilience as well as partnering with managers to equip them with tools and guidance to attract, hire and develop high-performing teams.
This role will suit an ambitious, flexible and driven professional who is excited by the breadth of this unique opportunity to shape all things talent-related for the organisation and who is willing and able to be hands-on with everything from strategic design and delivery to associated coordination and admin.
This role will include:
- Championing a culture of continuous learning and professional development across the organisation
- Acting as the organisation's subject matter expert on all things talent and learning related
- Defining and delivering a comprehensive learning needs analysis and developing a focused Learning and Development pan for the organisation
- Designing and delivering innovative, engaging and inclusive learning content, tailored to organisational needs
- Developing and delivering a Leadership and Management Development Programme
- Managing the end-to-end recruitment process for vacancies (low volume)
- Providing a first point of contact to hiring managers for recruitment queries and advice
To be considered you will require:
- Professional qualification or certification in Learning and Development, HR or a related field
- Demonstrable experience of working in an in-house Learning and Development role, including the design and delivery of training programmes, ideally gained in the charity sector or similar not-for-profit setting
- Experience of managing e-Learning platforms and digital learning tools
- Experience of designing and delivering Leadership and Management Programmes
- Experience of identifying and analysing learning needs and developing blended learning solutions
- Experience of managing end-to-end recruitment processes
- Excellent organisational and communication skills
- An innovative and creative mindset
Are you passionate about delivering high-quality administrative support in a global context? The ITF is looking for a proactive and detail-oriented Maritime Administrator to join our team.
About the role
As Maritime Administrator you will play a key part in supporting the operational delivery of international conferences and governance meetings in line with the organisational constitution and contributing to the success of the maritime sections organisational work programme.
You will work with colleagues and external stakeholders worldwide to ensure the smooth delivery of the administration function, including the logistical aspects of our global activities, meetings and conferences.
Key Duties and Responsibilities
- Organising international meetings and conferences: creating registration platforms for meetings; venue sourcing; budgeting & forecasting; delegate management; managing rooming allocations, catering and audio-video (AV) requirements; arranging interpreters when required; booking international travel and supporting visa processes.
- Documentation: assisting with the drafting and proofreading of documents for maritime meetings and conferences in line with the appropriate templates and procedures; minute taking and report writing at committee level; liaising with the in-house translation coordinators to ensure documents are submitted on time and dealing with related queries; creating document packs for maritime meetings and conferences.
- Administration: drafting, proofreading and formatting internal and external communications in line with ITF templates and standards; processing supplier invoices; other general administrative duties as required.
- Membership: maintaining accurate records and updating ITF databases and other tools, including CRM, to ensure governance committee membership and contact records are up-to date.
About you
We are looking for a highly organised individual to support the delivery of the maritime sections organisational work programme. With responsibility for organising meetings and conferences and providing administrative support, you will need the following to be successful in this role:
- Strong administrative background with excellent organisation, planning, and prioritisation under pressure.
- Able to manage multiple tasks and projects simultaneously.
- Clear, accurate written and verbal communication with attention to detail.
- Confident working with diverse stakeholders and in multilingual environments (other languages an asset).
- Solid numerical skills, including budgeting and expense reporting.
- Experience with international travel arrangements.
- Works independently and effectively as a liaison for global partners.
- Calm, adaptable problem-solver focused on improving processes.
- Proficient with SharePoint, Teams, MS Office 365, and familiar with Zoom, Cvent, and Concur.
- Experienced with CRM systems and data handling.
- Willing to travel internationally.
- Committed to social justice, trade union values, or mission-driven work.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Bright Futures UK
Bright Futures UK supports children and young people aged 5 to 24 whose education has been disrupted due to serious long-term physical or mental health conditions. We offer online one-to-one tutoring, befriending, and mentoring programmes, as well as group activities including hospital workshops, industry events, and advocacy initiatives. Working with hospitals, families, and partner services, we make sure children and young people experiencing health-related challenges are not left behind.
Role Overview
Provide an adaptable programme and volunteer support across referral intake, onboarding, delivery, safeguarding, and impact. The postholder will be placed on a primary track that suits their strengths and the organisation’s needs, while contributing to core team tasks.
Key Responsibilities
- Move children and young people or volunteers smoothly through referral or onboarding steps and keep them informed at every stage.
- Maintain clear, accurate records in our CRM and task systems, meeting GDPR and safeguarding standards.
- Coordinate logistics such as calls, meetings, sessions, and training, including invitations, reminders, and attendance records.
- Complete required paperwork and checks.
- Build positive relationships with families, hospitals, schools, partners, and volunteers through timely, friendly communication.
- Monitor progress against timelines, identify bottlenecks or risks early, and work with colleagues to resolve them.
- Escalate safeguarding concerns promptly in line with policy and contribute to safe, trauma-informed practice.
- Prepare and share resources and updates, and support basic reporting by tracking outputs, outcomes, and feedback.
Person Specification
Essential:
- Demonstrated ability to hold sensitive conversations in a trauma-informed, empathetic and professional way
- Excellent interpersonal and written communication skills
- High level of organisation and attention to detail, with the ability to manage multiple priorities and maintain accurate records
- Commitment to safeguarding, confidentiality and ethical practice
- Proficiency in using digital systems and confidence in learning new tools (e.g. Better Impact, Asana, Canva)
Desirable:
- Experience working with or supporting children and young people with complex needs, including health, SEND or mental health challenges
- Experience working in a charity, school, hospital or youth work setting
- Understanding of trauma-informed approaches and inclusive practice
- Experience supporting or supervising team members
- Mental Health First Aid
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - London
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within London.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
For this role, the successful candidate must live in the London area.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 04th January 2026
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Director of Technology
£78,000 - £82,000 pa plus excellent benefits
Remote working
Permanent, 35 hours per week
Our newly created role of Director of Technology will join our Senior Leadership Team, and will be responsible for our technology strategy. This includes leading the Full Stack and IT teams to develop the technology infrastructure that supports RNID’s work, and to develop tools that directly support our communities. It’s an exciting time to be joining, as you will lead our AI programme, ensuring the charity takes full advantage of emerging opportunities to increase our efficiency and effectiveness.
You will:
1. Lead and develop a high performing team of technology experts, developers and IT specialists.
2. Lead the technical delivery of our digital product roadmaps (like our online hearing check).
3. Ensure our technology infrastructure is resilient, secure, and meets our needs.
4. Ensure that RNID understands the opportunities and threats posed by AI, leading our AI programme
5. Be an active member of our Senior Leadership Team supporting the overall delivery of our strategic plans and driving performance.
We are looking for someone who:
1. Has presence and credibility as a senior leader, able to inspire confidence with deep technology expertise.
2. Builds relationships internally, ensuring a comprehensive understanding of business objectives and requirements.
3. Has proven experience leading full stack development and overseeing business critical technologies, as well as experience of leveraging AI to meet business objectives.
4. Is passionate about RNID, what we do and the role of technology in creating impact for our communities.
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.
Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.
RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Closing date: 5 January 2026
Interviews: 12 January 2026 (first round), 19 January 2026 (second round)
Supporting people who are deaf, have hearing loss or tinnitus
Department: Prison delivery
Salary: £24,219
Hours: 28 hours
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Brixton. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed-term role until 2nd June 2026, with the opportunity to be made permanent subject to contract award.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews are planned for 14th January 2026
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 666
Position: Business Intelligence Impact Lead
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London N4, with flexibility to work remotely
Salary: Starting from £44,339 per annum plus excellent benefits *
Salary Band and Job Family: Band 3, Profession/Technical
*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.
About Us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.
We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.
To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).
This role involves developing and implementing frameworks, conducting detailed analyses, and leading evaluations to provide actionable insights. By collaborating with various departments and stakeholders, the BI Lead ensures that data-driven decision-making and performance measurement are integral to ways-of-working, enhancing overall effectiveness and fostering continuous improvement.
This role develops and implements organisational data strategies and frameworks for measuring the impact and performance of the MS Society’s work, aligned to organisational strategy, covering data collection, analysis, and reporting, and ensuring consistency, accuracy, relevance, and timeliness of impact and performance evidence and insights.
Experience of stakeholder management both internal and external; and designing and delivering complex analysis and evaluations is required.
With one direct report, we require a seasoned manager / lead and the person applying should also have proficiency in statistical analysis software (e.g., SPSS, R, Python) for advanced data analysis and modelling (e.g. logic models, theory of change and other evaluation models), and experience in using survey tools and software for data collection and analysis.
Closing date for applications: 9am on Friday 2nd January 2026
Interviews are scheduled to take place week commencing 12th January 2026.
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our recruitment and selection process
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 39 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Reports to: Operations Director (Head of Delivery)
Contract: Part-time (0.5 FTE)
Interview process: Will be in the New Year
Role Purpose
As Payroll Lead, you will manage HOST’s global payroll operations — ensuring that all staff, contractors, and hosted partners are paid accurately, compliantly, and on time.
You will bring structure, care, and precision to one of HOST’s most essential services: ensuring the people driving climate and social action receive the financial stability they need to do their best work.
This role supports both internal HOST staff and hosted partners, liaising across HR, Finance, and Community Support to deliver secure, compliant, and efficient payroll management. You will also help develop new systems and processes as HOST expands internationally, ensuring our operations remain smooth, transparent, and aligned with local legislation.
Core Responsibilities
1. Payroll Management
- Manage all aspects of monthly payroll for UK and international employees, contractors, and hosted partner staff.
- Prepare and process payroll changes (new hires, terminations, pay adjustments) in line with internal procedures.
- Ensure timely submission of payroll information to Finance and external providers.
- Reconcile payroll each month, identifying and resolving any discrepancies.
- Reporting cadence: Monthly payroll cycle; quarterly summary to Operations Director.
2. Compliance and Record-Keeping
- Ensure full compliance with UK employment law, tax regulations, and international payroll requirements in collaboration with external providers.
- Maintain accurate and confidential employee and contractor records.
- Support statutory reporting, including PAYE, HMRC, and pension submissions.
- Liaise with HOST’s Finance Team on audits and compliance reviews.
Reporting cadence: Monthly compliance report; annual payroll compliance review.
3. System Management and Improvement
- Maintain and improve digital payroll systems, ensuring data accuracy and secure integration with Finance and HR tools.
- Support the development of HOSTHub payroll features and automation processes with the Tech Team.
- Identify opportunities to simplify workflows and strengthen reporting.
Reporting cadence: Quarterly system and process improvement review.
4. Contractor and International Payroll Support
- Coordinate with the Community Support and Finance Teams to process international contractor payments, ensuring correct deductions and documentation.
- Liaise with local payroll providers and Employer of Record (EoR) partners to ensure compliance in each jurisdiction.
- Track and report on cross-border payroll performance and issue resolution.
Reporting cadence: Monthly report; immediate escalation of compliance concerns.
5. HR and Staff Support
- Serve as the primary point of contact for payroll queries from staff and contractors, providing clear and timely responses.
- Collaborate with the HR & Operations teams to ensure policies and processes reflect payroll updates and legislation.
- Support onboarding and offboarding processes for staff and contractors.
Reporting cadence: Ongoing; monthly summary of staff queries and resolutions.
6. Risk and Confidentiality
- Identify potential payroll or compliance risks, escalating concerns to the Operations Director and Finance Manager.
- Ensure all payroll data and personal information are handled securely, in line with GDPR and HOST’s data protection policies.
Reporting cadence: Ongoing; quarterly inclusion in organisational risk report.
Key Relationships
Internal: Operations Director, Finance Manager, Accountant, Community Support Leads, HR & Payroll External Specialist, and Legal Lead.
External: Payroll providers, Employer of Record partners, and hosted partner representatives.
Performance Indicators
- 100% accuracy in payroll delivery and documentation.
- 100% on-time monthly payroll completion.
- All compliance and statutory submissions completed by deadline.
- 100% confidentiality maintained in payroll data handling.
- Measurable improvements in payroll efficiency and staff satisfaction.
Qualifications/Experience: Member of recognised payroll body e.g. CIPP/GPA
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
ROLE SUMMARY
We’re looking for a creative and strategic marketing and communications professional to join The Diana Award. In this role, you’ll craft compelling stories and deliver high-quality content across multiple platforms including websites, case studies, video, newsletters, and social media to bring our mission to life and showcase the impact of our work.
Working collaboratively across the organisation, you will lead content planning and production that resonates with diverse audiences, including young people, educators, funders, and partners. You’ll shape our tone of voice, segment audiences effectively, and ensure messaging is inclusive, consistent, and engaging.
You will manage our social media presence and foster online community engagement, building relationships and driving awareness of our work. This hands-on role is perfect for someone who thrives in both strategic planning and creative execution.
Additionally, you’ll support key organisational events - such as award ceremonies, campaign activations, and fundraising initiatives - by creating engaging content and managing live communications.
Your work will help amplify youth voices, strengthen our community, and inspire positive change globally.
JOB DESCRIPTION
MAIN DUTIES
- Storytelling: Develop and deliver cross-channel content aligned with organisational goals, tailored to diverse audiences. Apply inclusive tone-of-voice and segmentation strategies to engage communities such as young people, educators, funders, and partners.
- Content Creation: Produce and commission content across formats - blogs, newsletters, social media, reports, video, and photography - ensuring outputs reflect brand tone, values, and accessibility standards.
- Social Media Management: Oversee social media channels (Instagram, Facebook, LinkedIn, X, TikTok), driving engagement, brand consistency, and responsiveness. Set measurable goals for growth and interaction.
- Community Engagement & Safeguarding: Manage online communities, respond to interactions, nurture positive conversations, and proactively address risks or reputational concerns.
- Planning: Maintain a centralised content calendar, collaborating with internal teams to ensure integrated messaging and timely delivery across all channels.
- Collaboration: Partner with programme and fundraising teams to gather stories and data for impactful content. Coordinate with external creatives (designers, videographers, agencies) to deliver high-quality multimedia assets.
- Event Support: Assist with planning and delivering communications for key events, including live social media coverage, content creation, and post-event storytelling.
- Brand Management: Champion brand integrity, supporting colleagues to apply tone-of-voice, accessibility, and visual identity guidelines across all content and communication materials.
- Reporting: Use analytics tools to monitor content performance, draw insights, and optimise future content and engagement strategies.
OTHER DUTIES
- Represent the Marketing and Communications Team at events (e.g. Campaign activations, Award Ceremonies, fundraising events) as required
- Reasonable occasional out of office hours work will be required and some travel within the UK
- Be an active contributor to the Marketing and Communications department, team meetings and away days
- Adhere to The Diana Award policies and procedures, maintaining good liaison across the organisation
- Undertake other duties from time to time, as requested by the line manager
SKILLS & EXPERIENCE
ESSENTIAL
- Proven experience creating and delivering content strategies across multiple formats and platforms, with expertise in audience segmentation and inclusive tone-of-voice.
- Expertise in social media best practices, with experience managing and growing channels, including content creation, scheduling, engagement, paid advertising and analytics
- Strong storytelling and adaptable copywriting skills for diverse audiences and platforms.
- Excellent organisational and project management skills, with ability to prioritise, meet deadlines, and maintain accuracy under pressure.
- Experience in content planning and calendar management, collaborating effectively with internal teams and external partners.
- Proficient in analytics tools, able to interpret data and provide actionable insights for optimisation.
- Skilled in community management and social listening, fostering engagement and mitigating reputational risks.
- Creative thinker with strong visual sensibility and confidence in briefing designers and multimedia specialists.
- Collaborative, proactive, and adaptable—able to work independently and thrive in a fast-paced environment.
DESIRABLE
- Experience supporting events through content creation, live social media, and stakeholder engagement.
- Experience collaborating with influencers, ambassadors, or partners to deliver impactful campaigns.
- Knowledge of youth engagement and sensitivity to youth voice.
PERSONAL QUALITIES
- Commitment to The Diana Award’s vision, values and mission
- Personal integrity and credibility
- A ‘can do’ attitude
- Commitment to continuous self-development
- Proactive, adaptable and solution focused.
- Strong communicator, and excellent at collaborating across teams and levels in the organisation
- Organised and detail-oriented
OUR ORGANISATION
- The Diana Award is committed to anti-racism, social justice and building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.
- We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.
- Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.
- We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff. The successful candidate will be subject to an enhanced DBS or equivalent police check.
APPLICATION DETAILS
Application deadline: Tuesday 16 December at 10:00pm.
Interviews: 07 January 2026 & 08 January 2026 in person
Please reach out if you require any support with the application process or have questions about the role or the process.
Good luck with your application!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.
This new role will oversee the development and delivery of engaging supporter journeys across a range of channels for Battersea’s Challenge and Public events, as well as our Supporter-Led Fundraising audiences. It will play a pivotal role in maximising event and supporter-led fundraising income, ensuring every supporter has a positive experience and feels inspired to continue supporting Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 11th January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): To be confirmed
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about inclusive music making and supporting adults with learning disabilities to express themselves creatively? Do you enjoy bringing people together through rhythm, sound and shared experiences?
Stepping Stones Learning and Leisure is a small and welcoming Southwark charity that supports adults with learning disabilities to live connected, confident and fulfilling lives. We offer creative, social and practical sessions throughout the week. Music plays an important role in promoting positive wellbeing, and helps people build confidence, try new things, and feel part of a community.
We are looking for a friendly and engaging Music Facilitator to lead our weekly music sessions. You will encourage participants to explore a range of instruments, express themselves and enjoy the experience of making music together. Our groups include adults with a wide range of learning disabilities so sessions must be accessible, adaptable and delivered with flexibility and patience.
About the Role
As our Freelance Music Facilitator, you will plan and deliver inclusive sessions that may include:
- exploring different instruments
- rhythm and percussion activities
- creative music making
- group interaction and confidence building
- simple performance or sharing moments
You will also complete required paperwork including Individual Learning Plans, course outlines, schemes of work and track progress across each term.
What We Are Looking For
- Experience working with adults with learning disabilities
- Experience leading music sessions or creative workshops
- Confidence using a variety of instruments
- Ability to plan accessible, engaging activities for mixed ability groups
- Friendly communication skills and a patient, encouraging approach
- Reliable, organised, and able to manage the routine administrative tasks involved in lesson delivery
Once you have read the job description attached, please send your CV and answer the following questions when prompted:
Why are you interested in facilitating music sessions with Stepping Stones, and what do you hope to bring to the role?
Please outline your experience planning and delivering creative, structured sessions. How do you balance fun, accessibility and participant growth?
Empowering adults with learning disabilities to lead fulfilling, connected lives through opportunities shaped by their ideas and aspirations.



The client requests no contact from agencies or media sales.
Purpose of the job
In UK Youth’s Impact department, we find, create and use evidence to respond to the needs and preferences of young people and the professionals who support them. We conduct research and evaluations to prove and improve the impact of youth work, and we co-design high-quality programmes and support offers that can be scaled. This new role will work across these areas, supporting research and evaluation projects with real implications for policy and practice.
Reporting to the Evaluation & Learning Manager, you will be responsible for supporting the delivery of a portfolio of research and evaluation projects. This will involve conducting research in-house and coordinating with external partners and the organisations we fund to build and share high-quality evidence. There will be opportunities to lead on fieldwork, data analysis, reporting and insight sharing with strategic guidance and hands-on support from other members of the team.
You will be organised, keen to develop your research skills and have a passion for working with data. You will support high profile research and evaluation projects, including the evaluation of the Adventures Away From Home Fund – a major, Government-funded outdoor learning programme. You can expect to support other projects, gathering and sharing insights from our network and young people and helping the team to work efficiently and effectively.
Why work at UK Youth?
We want all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving). Our strategy positions UK Youth to unlock youth work so that every young person in the UK can benefit. We work with a network that shares this ambition to build cross-sector understanding of youth work’s transformational potential, secure sufficient investment for sustainable provision, and help to embed effective solutions that will increase the quality as well as accessibility of youth work. Come and be part of this change.
Responsibilities
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Evaluation and Learning
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Knowledge and Data Management
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Research and Horizon Scanning
Experience we're after
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Experience of managing datasets on digital platforms/software (quantitative and/or qualitative)
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Experience of leading or supporting quantitative and/or qualitative research and data analysis in any setting
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Experience of conducting literature reviews to analyse existing evidence on specific topics
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Experiencing of working across multiple projects and competing priorities and managing your time and tasks proactively
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: Tuesday 6th January 2026 at 09:00am
Provisional Interview Dates: 14th and 15th January 2026
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.
The client requests no contact from agencies or media sales.
Key Details
We are seeking a proactive, confident, and relationship-driven Partnerships & Growth Officer to contribute to Bridging the Bar’s external income and growth activities. This is a highly client-facing role that involves engaging with chambers, organisations, major sponsors, donors, grant funders, and other external stakeholders to secure financial support for BTB’s mission and programmes. You will take ownership of outreach, lead meetings and negotiations, and build strong, long-term relationships that underpin the charity’s sustainability and impact.
Job Title: Partnerships & Growth Officer
Location: Remote (c. twice a month travel to London and other UK cities, with expenses reimbursed).
Working Hours: Mon- Fri 9:00–18:00 with a one hour lunch break.
Weekend Work: 1–2 Saturdays per month (September to June), with time off in lieu.
Salary:£25,396.80 per annum, with eligibility for a discretionary bonus linked to organisational performance. The expected range for this bonus is £1,000–£5,000, depending on results.
About Bridging the Bar
Bridging the Bar (BTB) is an award-winning charity working to increase diversity at the Bar of England and Wales. We support aspiring barristers from underrepresented backgrounds through a range of high-impact programmes, events, and partnerships with leading chambers, law firms, and institutions.
The Role
We are seeking a proactive, confident, and relationship-driven Partnerships & Growth Officer to contribute to Bridging the Bar’s external income and growth activities. This is a highly client-facing role that involves engaging with chambers, organisations, major sponsors, donors, grant funders, and other external stakeholders to secure financial support for BTB’s mission and programmes. You will take ownership of outreach, lead meetings and negotiations, and build strong, long-term relationships that underpin the charity’s sustainability and impact.
As Partnerships & Growth Officer, you will manage the delivery and renewal of our annual Partnership Cycle, cultivate major sponsorships, prepare award and grant applications, support the development of new income streams such as our accreditation scheme, high-value individual giving, and crowdfunding, and innovate novel initiatives. You will work closely with the Head of Operations and Programmes, as well as the wider Programmes team, to ensure high-quality delivery across all external commitments, seamless coordination, and effective communication of BTB’s outcomes and impact.
This role is ideal for someone who is motivated by securing resources, enjoys leading external meetings, thrives in a varied and fast-moving environment, has a flexible and innovative approach, and is excited by the opportunity to contribute to BTB’s strategic growth and long-term success.
Key Responsibilities
Partnerships Cycle
Each year, Bridging the Bar works with a cohort of chambers and organisations who financially support our work through the Partnership Cycle. This cycle runs from April to April, with partners donating a set amount in return for formal recognition and a package of benefits delivered throughout the year. As the cycle progresses, you will be responsible for outreach and renewals, onboarding, benefit delivery, and ongoing relationship management.
As Partnerships & Growth Officer, you will be responsible for:
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Researching and identifying potential partner organisations, and conducting proactive outreach to engage them in the Partnership Cycle
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Renewing existing or recurring partnerships, ensuring positive and long-term relationships
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Leading meetings and negotiations with potential or existing partners to secure onboarding to the current Partnerships Cycle
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Ensuring the smooth delivery of partnership benefits, including coordinating agreed activities and supporting partners to maximise the value of their engagement
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Coordinating with programme teams where cross-team collaboration is required to ensure expectations are met in relation to partner benefits
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Maintaining accurate partnership tracking, including invoicing, communications, benefit allocation, and delivery deadlines
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Monitoring partner accounts and taking a proactive approach to managing partner relationships and resolving issues
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Developing and refining partnership materials, such as proposals, benefit decks, and outreach resources
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Bringing an innovative, solutions-focused approach to the design and delivery of partnership benefits and improvements to the overall cycle
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Gathering partnership feedback, ensuring partners understand the value and outcomes of their contribution
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Supporting impact reporting, including gathering relevant data, preparing summaries, and assisting the Head of Operations and Programmes in the production of reports for the Board
Major Sponsorships
Bridging the Bar also secures major sponsorships to fund specific programmes, such as the Academy. These agreements are individually negotiated and supported through tailored engagement plans. You will be responsible for identifying potential major sponsors, supporting negotiations, coordinating the delivery of agreed benefits, and managing these relationships to ensure strong long-term sponsorships.
As Partnerships & Growth Officer, you will be responsible for:
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Researching and identifying potential major sponsors, and conducting proactive outreach to engage organisations aligned with our programmes and new initiatives
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Cultivating and renewing major sponsorships, ensuring positive, long-term relationships with key funders
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Developing proposals, presentations, and engagement resources tailored to major funders to support pitches
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Collaborating with programme teams to ensure cross-team deliverables related to major sponsorships are met effectively and on schedule
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Maintaining accurate tracking of major sponsorships, including records of communications, deliverables, invoicing, and benefit fulfilment
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Proactively monitoring sponsor accounts, addressing emerging needs, and supporting strong relationship stewardship
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Gathering sponsor feedback and helping sponsors understand the outcomes and impact of their contribution
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Supporting impact reporting, including gathering relevant data, preparing summaries, and assisting the Head of Operations and Programmes in producing reports for the Board
Grants and Awards Applications
Bridging the Bar also pursues opportunities through both achievement awards and monetary grants. Achievement awards help raise our profile and showcase the impact of our work, while grant funding supports the delivery and growth of our programmes. You will contribute to identifying suitable opportunities, preparing strong applications, and supporting the stewardship and reporting required by award bodies and grant funders.
As Partnerships & Growth Officer, you will be responsible for:
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Researching and identifying suitable opportunities that align with Bridging the Bar’s mission, programmes, impact, and funding requirements
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Drafting and preparing high-quality applications, including gathering evidence, impact data, and supporting materials
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Monitoring deadlines and submission requirements to ensure timely, accurate applications
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Assisting with stewardship of award bodies and grant funders, including timely communication and relationship management
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Supporting grant reporting requirements, such as gathering programme data, preparing summaries, and assisting the Head of Operations and Programmes with narrative and financial reporting
New Initiatives
In addition to established activities, Bridging the Bar pursues new and emerging initiatives to support long-term financial sustainability, programme expansion, and reputational growth. This includes in our current development phase; a Chambers focused accreditation scheme, high-value individual giving, and crowdfunding campaigns. Future expansion has the scope to include other opportunities whether identified by the organisation or by you. You will help develop, test, and implement these initiatives as they evolve.
As Partnerships & Growth Officer, you will be responsible for:
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Overseeing the pilot of the accreditation scheme including; conducting meetings with pilot chambers, co-ordinating with consultants, ensuring deliverable are met, assisting with evaluation and refinement, supporting materials production
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Overseeing the initial stages of our high value individual giving work stream including; identifying potential givers, conducting relevant meetings, co-ordinating with suppliers, dispatching thank you gifts, and supporting materials production and distribution
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Developing crowd funding and fundraising initiatives including; innovating themes for targeted campaigns, overseeing campaign delivery, co-ordinating with volunteer fundraisers, administering recurring donations, and supporting materials production and distribution
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Applying a creative, solutions-focused mindset to identifying and shaping future opportunities
Other Duties
Beyond core responsibilities, you will also support wider organisational activities as needed. This may involve assisting with the BarNav newsletter, representing Bridging the Bar at events, and completing additional tasks that contribute to the charity’s overall effectiveness.
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Overseeing production of the BarNav newsletter including; brainstorming issues themes, co-ordinating contributions from partners, sponsors, staff, and/or candidates, compiling contributions and drafting final issue in Canva, and collaborating with the programmes team to ensure distribution of each issue.
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Providing support to the Head of Operations and programmes where needed including; taking meeting minutes, supporting production of financial reports, and assisting with presenting to the Board
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Collaborating with operations and programmes departments to support cross-functional delivery
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Representing BTB at BTB hosted events, relevant sector events, award ceremonies, or grant briefings where required
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Maintaining a flexible approach and supporting emerging needs across the charity as they arise
About You
Essential
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Adaptable and flexible, comfortable working in a changing environment
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Confident communicator, able to liaise with senior stakeholders and clients, lead meetings, negotiate, and network effectively
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Proactive and self-motivated, with the ability to take initiative
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Innovative, with a willingness to propose new ideas and approaches
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Aligned with the organisation’s values and mission-driven in approach
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Commercially aware, with an understanding of opportunities, markets, and value creation
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Excellent communication skills, both written and verbal
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Strong organisational skills, with the ability to manage multiple priorities
Desirable
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Experience with business development, corporate relations, grants, or sales or similar
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Demonstrated ability to build partnerships, generate opportunities, or support income-generating activities
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Understanding of the charity or legal landscape
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Creative approach to outreach and audience engagement, including digital communications and social media
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Competence with common work tools (e.g., Google Workspace, Canva) and a willingness to learn new systems
What We Offer
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The opportunity to support an award-winning charity driving systemic change within the legal profession
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Opportunities to contribute to organisational strategy and shape new initiatives
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Remote-first working environment, enabling flexibility and autonomy
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Flexible scheduling, allowing you to balance work and personal commitments
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Additional annual leave, with one extra day of paid holiday for each year of service (up to three years)
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Reimbursed travel and accommodation expenses for all work-related travel
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Annual funded team celebration days to recognise achievements and strengthen team connection
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Role-specific training and professional development, tailored to your growth
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Regular supervision and mentorship to support your ongoing professional development
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Access to our Employee Development Fund to fund training courses or other progression costs
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Access to our Employee Equipment Fund to fund to help you enhance your home-working setup
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Supportive, inclusive, and values-driven organisational culture
How to Apply
Please submit a one-page cover letter and CV via the form with the subject line (NAME) – Partnerships & Growth Officer Application - Stage One. Your cover letter should reflect your experience, vision for how you would contribute to the organisation, and commitment to BTB’s mission. This should be submitted to us directly via the email address on our website: applications that are not emailed directly will not be considered.
If you are successful at stage one, you will also be asked to complete pre-interview tasks as stage two between 12th Jan - 16th Jan.
Our third and final stage is an interview stage. Applicants successful at stage two will be invited to interview in W/C 19th Jan.
We aim to make an offer in W/C 26th Jan.
All applicants, successful or not, will receive application feedback from the panel.
Application Deadline: 09:00 12th January 2026
Intended Start Date: 09:00 2nd March 2026
Please note that you must both be located within and have the right to work in the UK for this role.
The client requests no contact from agencies or media sales.
Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.
We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Closing date for applications: 9:00 on Friday 2nd January 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS

