Digital Helpline Volunteer Roles in Home Based
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Teenage Helpline, we are a tight-knit community of people who are passionate about make a difference in the lives of young people across the UK
Teenage Helpline is an online peer-to-peer mentoring service for young people. We can act as the first stepping-stone for young people who do not feel comfortable seeking support for themselves, or who need a listening ear to help them cope with personal issues.
All of our volunteers and employees are remote workers. We have great systems in place to allow our employees and volunteers to get to know each other, work effectively together and do great work!
We are a flexible organisation that values the contributions of everyone. We will never ask more from our volunteers and employees than they can give, but we are sure to celebrate and recognise their efforts.
About the role
The Digital Innovations Team Lead is responsible for overseeing the delivery of value for Teenage Helpline through research of emerging technologies, development of proof of concepts and the delivery of new solutions through technology identified. The role involves communication with other Teenage Helpline team leads; managing team workload; creating an opportunities-based technology plan for the charity; researching technology opportunities; overseeing communication and awareness of technology; liaising with departments to develop use cases and developing solutions.
You’ll be at the forefront of our digital transformation journey. You’ll work closely with cross-functional teams to design, develop, and implement innovative solutions that enhance user experiences, streamline processes, introduce new workflows and ultimately drive charity growth.
Responsibilities
- Collaborate with IT Project Managers to ensure digital innovations projects are assigned, worked on and project requirements are understood.
- Exploring new opportunities with low/no code products such as those in the Microsoft portfolio, making the most of opportunities to provide more value for the charity.
- Forecasting work through research and creation of development plans.
- Promote best practices such as adhering to the project's software development lifecycle requirements.
- Planning initiatives and tracking associated timelines.
- Management of Digital Innovations Team, ensuring work is allocated, managed and tracked effectively.
- Reporting key updates and results to the CIO.
- Identify opportunities for new solutions and improvements in Teenage Helpline’s IT infrastructure and operations.
- Willingness to advise on the direction of development through clear reasoning and justification.
- Explore emerging trends, tools, and frameworks to drive continuous improvement.
- Participate in brainstorming sessions and contribute fresh ideas to solve complex challenges.
- Ensure code quality, scalability, and security across all projects.
Skills
- Enthusiasm and willingness to learn about Teenage Helpline’s IT systems and processes.
- Passion for research and development and how it can create value for Teenage Helpline’s operations.
- Excited about the possibilities of implementing new technology.
- Strong verbal and written communication skills.
- Organisational skills and the ability to ensure set tasks are delivered on time.
- Ability to plan and manage time effectively.
- Experience working with others and leading a team.
- Understanding of relevant software engineering and security by design principles such as the Software Development Lifecycle and OWASP.
- Strong familiarity with and use of Microsoft 365 and Azure products.
Our mission is to make Teenage Helpline the best charity in the UK. To build inclusive processes, we need to build an inclusive team. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learned, but diversity cannot. We promote a diverse and inclusive culture at TeenageHelpline.
The Process
Our hiring process typically has three stages
- Video or Written Application (when applicable)
- Interview with the Talent Team
- Interview with the Hiring Manager
Some roles will have extra stages but we’ll let you know as early as possible if so.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Teenage Helpline, we are a tight-knit community of people who are passionate about make a difference in the lives of young people across the UK
Teenage Helpline is an online peer-to-peer mentoring service for young people. We can act as the first stepping-stone for young people who do not feel comfortable seeking support for themselves, or who need a listening ear to help them cope with personal issues.
All of our volunteers and employees are remote workers. We have great systems in place to allow our employees and volunteers to get to know each other, work effectively together and do great work!
We are a flexible organisation that values the contributions of everyone. We will never ask more from our volunteers and employees than they can give, but we are sure to celebrate and recognise their efforts.
About the role
As a Digital Innovations Developer, you’ll be part of our dynamic team dedicated to uncovering the next big digital breakthroughs.
The role involves communication with other Teenage Helpline team members; researching new technologies; reviewing and updating existing application portfolio; prototyping; developing solutions; creating technology education and awareness material for volunteers and cross-team collaboration.
Responsibilities
- Turn concepts into reality. Build prototypes, test hypotheses, and iterate.
- Strong familiarity with and use of Microsoft 365 and Azure products.
- Exploring new opportunities with low/no code products such as those in the Microsoft portfolio, making the most of opportunities to provide more value for the charity.
- Investigate emerging technologies that could have a use case within our charity, primarily supporting our volunteers.
- Develop and maintain web and mobile solutions using cutting-edge technologies.
- Create responsive, user-friendly interfaces.
- Develop technology use cases and collaborate with stakeholders to implement solutions and update existing applications and processes.
- Create awareness around new technologies being adopted by the charity, highlighting value.
- Engage in cross-disciplinary discussions, brainstorming sessions.
- Promote best practices such as adhering to the project's software development lifecycle requirements.
- Reporting key updates and results to the Digital Innovations Development Team Lead.
- Identify opportunities for new solutions and improvements in Teenage Helpline’s IT infrastructure and operations.
Skills
- Enthusiasm and willingness to learn about Teenage Helpline’s IT systems and processes.
- Passion for researching new technologies, presenting how they can create value for Teenage Helpline’s operations through use cases.
- Strong verbal and written communication skills.
- Organisational skills and the ability to ensure set tasks are delivered on time.
- Ability to plan and manage time effectively.
- Experience working with others in a team.
- Software engineering, programming, website development and software development understanding.
- Strong familiarity with and use of Microsoft 365 and Azure products.
- Understanding of relevant software engineering and security by design principles such as the Software Development Lifecycle and OWASP.
Our mission is to make Teenage Helpline the best charity in the UK. To build inclusive processes, we need to build an inclusive team. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learned, but diversity cannot. We promote a diverse and inclusive culture at TeenageHelpline.
The Process
Our hiring process typically has three stages
- Video or Written Application (when applicable)
- Interview with the Talent Team
- Interview with the Hiring Manager
Some roles will have extra stages but we’ll let you know as early as possible if so.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT THE ROLE
As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations. The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK. This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.
MAIN TASKS AND RESPONSIBILITIES
● Connecting service users to our services, projects and activities in person or by answering phone calls and emails
● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services
● Registering users on our database and keeping accurate records of services offered
● Monitoring internal calendars and appointments
● Sharing useful, up-to-date information with users as instructed by other team members
● Ensuring internal communications, flyers and handouts are up to date
● Interpreting calls for service users and supporting with non-official translations
● Supporting community members with basic application forms
● Liaising with staff in other departments and with external contacts
PERSON SPECIFICATION
● Good verbal and written communication skills in English and Spanish and/or Portuguese
● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners
● A caring, sensitive and non-judgemental approach
● Ability to cope with stressful and emotionally challenging issues
● Professionalism to handle sensitive and confidential information
● Excellent organisational skills, attention to detail and ability to multitask
● Ability to set their own work priorities, take initiatives and work with minimal supervision
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Pain Concern
Pain Concern is a charity providing information and support to people with pain and those who care for them, whether family, friends or healthcare professionals. Visit our website to find out more about what we do, including our Airing Pain radio programme, Pain Matters magazine, information helpline, community pain education sessions and our research and campaigning work. All pain is unpleasant, but for the 7.8 million people in the UK living with long-term pain it is a part of everyday life. It diminishes quality of life more than any other condition, leading often to loss of work, depression and disability. Anyone at any age can develop persistent pain and you will very probably know somebody affected. Although there is usually no cure, people who receive the appropriate treatment, information and support can manage their condition effectively with life-changing results
Purpose of Volunteer Role
This role supports our aim in delivering pain education in our communities and providing access to high quality resources to those who may not have digital access. As an ambassador you will provide tailored information on pain management services available in the local health board area and Signpost to any other support services in the community. Promote the concept of supported self-management as a recommended, effective intervention for chronic pain. Help make a difference to people living with pain by providing a powerful platform to hear the views and experiences for the all too often, voiceless patients. Due to the nature of the role, successful applicants will be required to undertake a PVG check.
What would you be doing
• Have personal experience of chronic pain (e.g., a diagnosis or experience of supporting a family member or friend).
• Representing Pain Concern in a professional manner
• Build a network with local GP surgeries, NHS health board.
• Attend Pain Management groups (virtually or in person), to highlight long term support options.
• Making conversation with members of the public as appropriate, and answering questions about the charity’s work.
• Signpost to helpline, Pain Concern information leaflets, Airing Pain etc
• Carry out research into community groups, local events and businesses in your area, so that you can contact them to attend fayres, exhibitions etc
• Attend cheque presentations and local events officially thanking donors and hosts for their support
• Adhere to Pain Concern’s policies and procedures at all times, including Safeguarding; Equality, Diversity and Inclusion; Health & Safety; Data Protection; Confidentiality;
• Attend training and volunteer meetings
• Keep your Volunteer Manager up to date on your activities, including the contacts you’ve made and talks that you’ve arranged.
Is this role right for me
We are looking for an individual who possesses some or all of the below experiences, skills and qualities.
• Friendly, positive and outgoing personality
• Tenacity and enthusiasm for sourcing opportunities in your community
• Enthusiasm and interest in chronic pain and the work we do
• Good communication skills, including public speaking
• Strong organisational skills, and an ability to work on own initiative and be proactive
• Access to the Internet and confidence in using it
• A good local knowledge
• Flexibility
Availability and location
Minimum commitment of 6 months. Minimum 2-3 hours per week. By becoming one of our Community Ambassadors, you will travel in and around your geographical area to meet support groups and attend events and from our office at Newcraighall Road, Edinburgh EH15 3HS
Benefits to you
• Experience volunteering as part of a friendly team
• Meet new people
• Build on your employability skills
• Training and a dedicated volunteer line manager looking after you
• A job reference after 6 months of volunteering.
• Satisfaction of giving a valuable service to the community
• On-site car parking
• Reasonable travel expenses will be reimbursed in accordance with our Volunteer Policy
How do I apply
Download and complete an application form via the volunteering page on our website. For more information about this role please contact us via our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We're looking for an enthusiastic, teamworking Community Fundraiser at Chronically Marvellous, where we believe that living with chronic conditions should never mean facing life's challenges alone. We are an organisation dedicated to supporting individuals living with chronic illnesses through a range of free services designed to enhance their quality of life.
Our mission is simple: to provide holistic support to individuals with chronic conditions, addressing both their physical and emotional needs. We understand the struggles and hardships that come with chronic illnesses, and we are committed to making a real difference in the lives of those we serve.
Our Services include: BACP Accredited Counselling Service; Support Groups; Helpline; Mobility Equipment Service.
Community Fundraising
Even though we are a small charity we want to make a big difference and would like to draw on your experience in fundraising to help us to grow and support more people.
We are looking for a fundraiser to take the lead on our individual-giving/community stream of fundraising. We have a fundraiser currently who focuses on events and major donors, and our Directors/Trustees have taken the lead with grant applications to Trusts and Foundations. However, we are open to hear from any fundraisers from any type of income stream, as we are looking to diversify our income to maintain sustainability. You will be working closely alongside this group throughout our fundraising journey.
You'll have the opportunity to:
- Project manage fundraising opportunities
- Engage new individual supporters and help other volunteers to increase our fundraising opportunities
- Develop donor journey/stewardship plans
- Identify areas where we operate (Richmond, London) which may allow us to grow in our fundraising campaigns
- Manage our digital fundraising platforms, such as Donorbox, Crowdfunder, and Give As You Live
- Maintain records of all donors/donations, in line with GDPR
- Take responsibility for personalised communications with supporters
- Provide reports to the Directors as needed
- Collaborate with the whole organisation - fundraising is everyone's responsibility!
What are we looking for?
As our Community Fundraiser, you will have:
- Proven experience in fundraising and donor management.
- Excellent interpersonal, communication, and negotiation skills.
- Ability to work independently and in a team.
- Awareness of chronic illnesses and the ability to talk about them to supporters
- Data management and some experience of working on donor platforms/databases
- A passion for empowering our community members to thrive alongside their illnesses.
What difference will you make?
By volunteering with Chronically Marvellous you will directly impact the lives of individuals living with chronic illnesses. Your help and expertise will enable us to expand our services, reach more individuals in need, and provide essential resources that empower our community members to thrive.
We want to create a world where everyone, regardless of their health challenges, can live life to the fullest.
Please send us your CV and a short statement about why you are interested in Chronically Marvellous, and what experience you have for the role.
After shortlisting, we will contact potential fundraisers to offer a Zoom call with the Directors.
We believe in the power of community and are committed to making a positive impact on the lives of those living with chronic illnesses.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Lead Volunteer Role Description
- To update the Volunteers’ Rota from the Court diary and ensure that each Volunteer in the team and the CCSS office has a copy. Wherever possible, the Rota should be kept on a computer for updating and emailed to the rest of the team and the office.
- Ensure sufficient numbers of Volunteers are on duty for effective and appropriate support for bereaved families and witnesses who attend the Inquests.
- To arrange and re-arrange the Rota between the Volunteers, noting any holiday or leave of absence dates.
- Ensure a finalised Rota is sent to the office at the end of each month in order for volunteer expenses to be checked and processed.
- To ensure that all the Volunteers have each other’s contact details and the Volunteer emergency contact details are included in the court file and updated when changes occur.
- To ensure monthly and yearly statistics are kept up to date and to send the Monthly Statistics to the Volunteer who collates the stats at the end of each month.
- To ensure there are sufficient Report Forms for the Volunteers’ use if collecting stats in paper format. If alternative methods of collecting stats are used, to ensure that the team are all using the same method.
- To inform the Operations & Training Manager and the CCSS office of the need for more Volunteers or of any leavers.
- To assist with the recruitment interviews and induction of new Volunteers.
- Responsible for the support of new Volunteers and their final sign off. Where the Lead Volunteer has concerns about the level of support required or the competency of a new Volunteer, they should refer those concerns to the Operations & Training Manager.
- To organise Volunteer team meetings (minimum of 3 meetings per year) and to inform the Operations & Training Manager and the CCSS office via email of the dates of these so they can attend if necessary/appropriate.
- To immediately refer any serious concerns raised by the Coroner or Coroner’s Officers to the CEO.
- To inform the CEO immediately of any issues or concerns that arises at the Court that might impact on the CCSS.
- To provide local information for the Helpline Court Information Sheet when requested.
- To ensure the team follow the practices of the court and work in partnership with the court staff.
- To forward any testimonials about the support provided by our volunteers to the CCSS office.
- Responsibility for maintaining the stock of CCSS leaflets.
- Organise cover for themselves when they are on holiday or need to take time off.
The client requests no contact from agencies or media sales.
Thank you for wanting to find out more about becoming a member of Age UK Lambeth’s Board.
Our Board members are unpaid volunteers called trustees. They fill an essential role in ensuring our charity improves the lives of older and vulnerable people around the borough of Lambeth. We hope that this pack lets you know more about the charity, the role of a trustee and how to apply to become one.
We currently have seven Board members with space for up to five more. We want to find people who have a desire to direct services that enable lives to be changed for the better. We want to increase the diversity of the Board bringing different life experiences which match the Lambeth community, broad and diverse as it is. Ideally we want people that bring new skills and experience or enhance those already in place, but this is not essential. It’s not necessary to have previous Board experience.
Please check the Recruitment Pack attached.
We look forward to hearing from you!
How to apply? Whilst we want the application process to be simple, it is for us, a small local charity, a big decision. We need to make sure we have the right people on our Board, which means the process is not necessarily the quickest, but we hope at every point it helps ensure you are doing the right thing for you and us, by becoming one of our Board members. To get the process started, please send us your CV with a covering letter explaining why you think you would make a good Board member for Age UK Lambeth. Be clear about how you think your skills and/or experience will contribute to the effective governance of the charity. We are running a rolling recruitment programme, but if you can get us your application by 17th May you will be in time for our first tranche of interviews with shortlisted candidates, w/c 27th May. Following a successful interview you will be invited to attend a Board meeting as an observer. This gives you a chance to get a proper feel for whether being on our Board is for you. If both parties are happy after that, then you can be appointed as one of our new Trustees.
SLDAS OCN Accredited Volunteer Training Programme
SLDAS is a local organisation working in South Liverpool. We support women who have experienced or are experiencing domestic abuse. We are a small team and are busier than ever and we need volunteers to help us reach all the women who we support. Have you got some time to give us?
All volunteers complete our Open College Network training programme that is accredited with Open Awards. Our aim is to provide trainee volunteers with the skills, knowledge and confidence necessary to enable them to work with women who are currently experiencing domestic abuse or have experienced it in the past.
The client requests no contact from agencies or media sales.