Digital marketing communications officer jobs in west kensington, greater london
Department: Fundraising
Grade: Senior Officer (£47, 333 to £55, 112)
Probation period: 6 months
Status: Full-time, 37.5 hours per week, two-year Fixed-Term Contract
Location: Hybrid Working; Home and Allen & Overy Shearman Head Office, London, UK
Reports to: Director of Fundraising
Line Manages: None
PURPOSE OF THE ROLE:
- Manage and grow a transformational partnership between Allen & Overy Shearman (A&OS) and United for Global Mental Health (UnitedGMH), ensuring it delivers strategic value, visibility, and impact.
- Act aUnitedGMH’s lead within A&OS, and A&OS’s liaison within UnitedGMH to foster collaboration, alignment, and shared purpose across both organisations.
- Leverage A&OS’s global network, expertise, and community to advance UnitedGMH’s mission, amplify rights-based mental health advocacy, and drive strategic engagement to support fundraising.
ENGAGEMENT:
- Collaborate with partners and senior colleagues to design innovative campaigns and activities that drive fundraising engagement and maximise strategic value for UnitedGMH.
- Coordinate across the fundraising team to ensure alignment, foster collaboration, and unlock shared opportunities.
- Partner with the Director of Fundraising to develop annual plans and long-term strategies, integrating budget planning and impact forecasting.
DELIVERY:
- Partnership Delivery & Engagement
- Provide high-quality account management, working with A&OS to develop innovative ways to support UnitedGMH’s objectives and fundraising targets
- Deliver key pillars of the partnership, including:
- First Hour, First Day
- Pro Bono Projects and In-Kind Support
- Programme Visits and Challenge Events
- Global Office Fundraising Activities
- Collaborate with external agencies, travel providers, and suppliers to coordinate partnership activities
- Engage A&OS staff in UnitedGMH campaigns and events (e.g. International Youth Day, World Mental Health Day, Pride)
- Work closely with National Partners to gather and synthesise qualitative and quantitative evidence of impact, including stories, case studies and oversee financial grant management and reporting.
Provide timely and tailored support to A&OS, including:
- Responding to queries
- Delivering marketing assets and drafting communications
- Creating content and campaign plans in collaboration with UnitedGMH’s communications team
- Compile regular updates to inspire A&OS staff and Ambassadors, in collaboration with their Marketing & Communications team.Liaise with the Global Mental Health Action Network team to share project updates and ensure programme delivery.
- Explore new opportunities to grow the quality and impact of the partnership, including potential new business initiatives.
Strategy & Sector Insight
- Stay informed on sector developments and competitor activity to inform innovative, legally sound partnership strategies.
- Support the Director of Fundraising in delivering the overall Corporate Partnerships strategy and operational plan.
Administration & Logistics
- Maintain a clear and accurate virtual filing system for all partnership activity and donations.
- Update relevant database records to ensure smooth tracking and reporting
- Conduct research and coordinate logistics for programme visits and events, with support from the Finance & Operations Officer
Learning & Development
- Take responsibility for personal learning and development, participating in supervision, training, and team meetings.
- Undertake other duties appropriate to the role as required
- Undertake any other duties appropriate to the post as needed.
Essential skills:
Experience & Strategic Thinking
- Proven experience building and managing partnerships between charities and private sector companies to maximise fundraising, with a strong understanding of how both sides benefit.
- Ability to contribute to strategic planning and translate high-level goals into actionable fundraising initiatives
- Skilled at making and implementing logical decisions that strengthen the fundraising function
Communication & Relationship Building
- Excellent written, oral, and public speaking skills to enthuse, motivate, and influence
- Proven ability to deliver exceptional donor care and relationship management across multiple stakeholders
- Experience working across teams and functions to build alignment and shared ownership, particularly in diverse and geographically dispersed teams
- Ability to work effectively with global partners and stakeholders across diverse cultural backgrounds
- Comfortable with occasional international travel, including participation in overseas forums/events and partner engagements.
Organisation & Digital Skills
- Exceptional organisational skills with the ability to prioritise and maintain accuracy under pressure
- Experience using CRM systems such as Access, Salesforce, or BeaconCRM.
- Experience working in mental health and internationally
- Familiarity with corporate sponsorship, payroll giving, or cause-related marketing.
- Understanding of the current CSR and ESG landscape.
Desirable skills and experience:
- Knowledge of or interest in international development, mental health, or related global policy areas
- Knowledge of the current CSR and ESG landscape.
- Familiarity with corporate sponsorship, payroll giving, or cause-related marketing.
Diversity and inclusion
Equity, diversity and inclusion are central to UnitedGMH’s core mission and values, and the organisation is dedicated to promoting this across our work and also within the workplace. We will ensure that this commitment is embedded in all operational aspects of the organisation and also implemented within our day-to-day working practices.
Reasonable adjustments statement
We aim to ensure that all applicants are provided with the same opportunities during the recruitment process. Should you have a disability and require a particular adjustment to be made to allow you to participate in the recruitment process fully, please ensure that this is made known to the person arranging your interview.
Benefits
- 28 days of holiday a year, plus UK bank holidays
- Up to £1000 a year for coworking spaces
- Up to £500 a year in personal development training allowance
- Travel opportunities
- Possibility to work compressed or flexible hours
- Acess to Employee Assistance Programme via HealthAssured
- You contribute 5% of your salary, and we pay for 3% (8% total)
Please note you must have the right to work in the UK to apply for this role.
*This job description may be modified from time to time at the discretion of UnitedGMH
Application details:
Shortlisted candidates will be invited to a virtual interview in mid-September.
There will be two interview rounds, and the final interviews will include a short task related to the role.
To apply, please submit your CV and a one-page cover letter outlining your interest and suitability for the role by Friday, 5 September 2025, at 11:30pm BST.
The client requests no contact from agencies or media sales.
Philanthropy Lead - Major Gifts
Position: Philanthropy Lead – Major Gifts
Location: London/hybrid
Salary: £43,000 - £ 53,000 per annum
Contract: Permanent
Close Date: Thursday 28th August 2025.
About the organisation
We are an award-winning anti-slavery charity working with governments and police forces across three strategic locations - the UK, Romania and Bangladesh. Through frontline programmes, policy advocacy and strategic partnerships, we work on the frontline to support survivors of modern slavery and bring perpetrators to justice, and in the corridors of power to create change at scale.
The role
Are you a relationship-builder, strategist and storyteller with a passion for justice? Join us as our new Philanthropy Lead and help take our major donor programme to the next level.
This is a pivotal role in a growing team. You’ll lead our high-value philanthropy strategy, manage your own portfolio of major donors and prospects, and line-manage a talented Philanthropy Specialist - supporting their development as you grow the programme together.
Working closely with our CEO, senior volunteers and programme leads across the UK, Romania and Bangladesh, you’ll shape how we grow income, insight and impact in the years ahead. Your focus will be on securing high five- and six-figure gifts from individuals and foundations who want to be part of the fight against modern slavery.
This role requires regular presence in London.
What we’re looking for:
- A proven track record in securing significant gifts from high-net-worth individuals or foundations
- Strategic thinking and confident relationship management
- Strong communication skills - written and verbal
- Experience managing or mentoring colleagues
- Drive, humility and a deep belief in our mission
- Desire to grow with us over the long term, eagerness to share knowledge and experience, and motivation to continue developing both personally and professionally.
We offer an excellent benefits package to support your wellbeing and development. Just a few of the highlights include: Enhanced Annual Leave, Birthday Leave, Enhanced Employer Pension Contribution, Private Medical Insurance, Life Assurance and Learning and Development.
Read our Total Reward offer document to view the full list of benefits.
This role is subject to a DBS Check. You must have the right to work in the UK.
We are committed to equality, diversity and inclusion. We welcome applications from all backgrounds
Ready to make a real difference?
Please read the full job description before applying. To Apply upload both your CV and a covering letter of no more than 1,500 words, outlining your suitability for and interest in the position. Your covering letter should explicitly address the candidate requirements outlined in the job description.
Applications will be reviewed on a rolling basis.
Due to the high volume of applications, if you have not heard back from us by the end of August, you are unlikely to have been successful.
Other roles you may have experience of could include Philanthropy, Major Gifts, Major Donor, High Net Worth, Philanthropy Fundraiser, Major Gifts Fundraiser, Major Donor Fundraiser, High Net Worth Fundraiser, Senior Philanthropy Fundraiser, Senior Major Gifts Fundraiser, Senior Major Donor Fundraiser, Senior High Net Worth Fundraiser, Philanthropy Fundraising.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Join Addiction Family Support
Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.
The Role: Operations Manager
As Operations Manager at Addiction Family Support, you’ll play a key role in keeping the charity running smoothly day to day. You’ll support our small, dedicated team by coordinating systems, processes, and technology that enable us to deliver our services effectively and professionally.
You’ll work closely with staff and volunteers across our Helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who thrives on organisation, problem-solving, and supporting others to do their best work.
Your responsibilities will span CRM and digital tools, data reporting, onboarding, and operational improvements – all with the aim of helping us support more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.
This is a remote role with quarterly team meetings in London. You’ll need to be confident working independently, while also contributing actively to our collaborative team culture and wider organisational goals.
Responsibilities:
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Develop and maintain our CRM (Bitrix24), including client and volunteer pathways, automations, forms, SPA and task management.
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Train and support staff and volunteers to use key systems:
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Bitrix24 (CRM).
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VCC by Call Handling (Helpline telephone app).
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Three Rings (Helpline rota scheduling).
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Microsoft Teams/Zoom (video calls).
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Extract and report on data from key systems to support monitoring and evaluation.
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Support recruitment and onboarding of new staff and volunteers.
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Help develop and implement new policies and procedures to support quality and consistency.
Join Our Team of Change-Makers
Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.
Be Part of Something Special
Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.
Join an Award-Winning Journey
This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.
Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.
The client requests no contact from agencies or media sales.
South Kilburn Trust is seeking a passionate Community Engagement Coordinator. This role involves recruiting and training local volunteers, conducting door-to-door outreach, organizing events that foster cohesion among South Kilburn's 7,500+ diverse residents, and transforming community insights into action through partnerships with local organizations including the local council. The ideal candidate will be approachable, organized, and committed to social justice, with strong communication skills and experience motivating teams,supporting the community to actively take part in shaping the future of South Kilburn.
Reporting to: Community Engagement, Partnerships and Marketing Manager
Benefits: Pro-rata share of 25 days (FTE) annual leave and bank holidays. Company Pension Scheme. Flexible working*.
Location: Mostly in person in our South Kilburn office.
Expected Start Date: September 2025
About South Kilburn Trust
South Kilburn Trust (SKT) is a Community Development Trust working to improve the lives of residents in an area of London that is undergoing a long-term physical regeneration. It is the role of the Trust to identify the needs of local people and to advocate for them. We are a small and dynamic team dedicated to working with residents to make positive change in our community!
Job Description
Job Purpose
The aim of this role is to enhance community relations, ensuring that residents are heard, supported and engaged in important change in South Kilburn. South Kilburn is home to more than 7,500 people, many of which have been impacted by long term regeneration. Involving residents in shaping their future is central to our purpose, whether by ensuring local assets and amenities work for them, or by influencing service delivery. This makes the Community Engagement Coordinator an exciting and important role within the team.
Main Tasks:
Volunteer Recruitment, Training and Coordination
· Recruit and maintain a team of twenty active volunteers from the local community to assist in community building initiatives.
· Develop and deliver a volunteer programme to engage the South Kilburn community which will likely include, but not limited to:
o Community research and consultation
o Promoting community cohesion through events
o Mobilising residents through participation in action groups, community forums and resident panels.
· Train volunteers in peer-engagement and consultation practice,
· Induct and supervise skilled volunteers, as necessary.
Community Cohesion and Wellbeing
· Encourage and inspire volunteers to work as a team, take ownership of each activity, and to celebrate collective successes,
· Involve volunteers in planning and delivering community projects and events.
Resident Voice
· Community Conversations: Conduct outreach in the community with trained volunteers, including door-to-door surveys, pop-up stalls and focus groups.
· Collect and systematically analyse information gathered through outreach and community consultation.
Widening Participation
· Increase rates of community participation, belonging and pride across all segments of the community in South Kilburn.
· Use creative methods to increase engagement based on needs identified by all sections of our diverse community.
· Contribute to a new system of representative community governance, enabling the resident body to speak with one voice.
· Document and build a narrative of the work we do within the community, including findings from surveys, resident spotlights, opportunities, and initiatives.
Empowerment and Progression
· Seek opportunities for the community, within the community, working to engage interested residents and community groups to participate in and lead on initiatives.
· encouraging residents to get involved in the resident led partnership group, support with preparing and informing them of the process.
Partnerships and Information Sharing
· Seeking local opportunities; maintaining awareness of events and activities in around South Kilburn, working with volunteers to disseminate accurate information and signposting,
· Maintain relationships with a wide range of stakeholders including locally based partner organisations, community groups, and Brent Council officers.
· Participating in and documenting internal and external community events and activities; contributing to a narrative of life and activity in South Kilburn and the work we do here at SKT.
Other
· Be an ambassador for SKT and ensure our values: open, empowering and caring are upheld by the volunteer team.
· As we are a small but growing team, the Community Coordinator is expected to participate in team actions, mobilising through outreach and events to increase our collective impact for the community.
Person Specification
Essential Qualities:
· Approachable and personable,
· Organised and proactive,
· A good facilitator and convenor,
· Passionate about people and social justice,
· High level of empathy, an understanding of regeneration, and experience of supporting and involving communities experiencing stress.
· Committed to the principles of equal opportunities and diversity.
Essential Skills and Knowledge:
· Demonstrable ability to plan and manage own workload,
· Experience in leading and motivating teams,
· Excellent verbal communication and active listening,
· Persuasive, credible and determined,
· Can demonstrate initiative.
Desirable:
· Digital communications experience; familiarity with using social media and content creation.
· Spoken Arabic, Somalian, Tigrinya, French, Portuguese, Spanish, or other widely spoken minority language in South Kilburn,
· Knowledge of community organising techniques and methodology.
*’Flexible working’ means this role could suit someone wanting to work 9am to 5pm or 10am -6pm, four days a week or shorter hours over more days to fit around childcare commitments, for example.
To formally apply, please submit a CV and supporting statement (ideally a maximum two sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, setting out your interest and motivation in applying for this role.
SKT is committed to safer recruitment practices, and this role is subject to successful completion of references, DBS check and a six-month probation.
Working with the communty to shape the future of South Kilburn.
The client requests no contact from agencies or media sales.
An exceptional opportunity to work with a passionate volunteer-led organisation and help shape the future of a remarkable industrial heritage site. Kempton Steam Museum, operated by Kempton Great Engines Trust, is home to the world's largest operational triple-expansion steam engine, which supplied water to much of London until 1980. Our project, Kempton: Clean Water for Life - reaching a wider audience, is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we aim to transform Kempton Steam Museum’s engagement with visitors and the local community, while enhancing support for volunteers and care of collections. Three new part-time staff roles are being created to focus on volunteering, collections and managing the project.
The part-time Museum Operations and Project Manager will manage day-to-day operations and oversee delivery of the project initiatives. We will also be recruiting a Curatorial Officer (one day per week) and a Volunteer Coordinator (two days per week).
The key responsibilities of the Museum Operations and Project Manager include overseeing daily operations in particular to build capacity, in collaboration with the Operations Committee, and developing operational policies and procedures; planning, executing and monitoring all aspects of the Heritage Fund project; line managing the Volunteer Coordinator and fostering a positive and collaborative working environment between staff and volunteers; line managing the Curatorial Assistant to ensure that collections are looked after and documented in line with best practice; working with the Curatorial Assistant and trustees to achieve Accreditation by August 2026; and managing the external consultants who will be carrying out audience development work and developing learning materials.
Kempton Steam Museum, operated by KGET, tells the story of the Kempton Park pumping station and its vital role in supplying drinking water to London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a role that really matters? Are you passionate about gender equality and ending world hunger sustainably? If yes, this could be the role for you!
Role: Country Director
Reports to: The Board of Trustees
Hours: Full-time
Location: UK based with frequent travel to London
Who we are…
We’re The Hunger Project UK. Nice to meet you. We’re a UK registered charity committed to the sustainable end of world hunger. Our vision is a world without hunger.
Our mission is to end hunger and poverty by pioneering sustainable, grassroots, women-centered strategies and advocating for their widespread adoption in countries throughout the world. We are reaching an estimated 12.8M people around the world through 10,000 partner communities and 2,200 project sites.
Our programs are based on an innovative, holistic approach, which empower women and men living in rural communities to become agents of their own development and make sustainable progress in hunger and poverty reduction.
Our team is all around the world…from our programme countries, to our partner countries such as Australia, the Netherlands, Canada and more; with our global Head Office in New York City, US. We are all industrious, passionate, and committed; a mighty force of changemakers living around the world.
Here in the UK, we work in collaboration with our global colleagues, to raise funds for our overseas programmes and amplify the voices of those affected by hunger. We are a small but awesome team in our global scheme of things. We have big ambitions to grow and scale our fundraising efforts significantly over the next three years. So, if you’re up for the challenge.... come and join us.
What we need…
We are looking for an experienced fundraiser keen to step in and lead our efforts to scale our fundraising here in the UK. You will be a hands-on leader, getting stuck into everything from fundraising to operations, while ensuring impeccable financial sustainability.
The ideal candidate would have more than 5 years leadership experience (with a sales, marketing, or fundraising background), ideally in international development, but a background in charity is not essential. You’ll have managed a team and worked collaboratively with a Board in a previous role.
We’re looking for someone who is happy learning from our partner and programme countries and maximising limited resources, to have big impact. We’ve laid strong foundations; we now need you to get us in front of philanthropists, corporates, trusts and more!
Can you enrol people in a vision, get people taking action, mobilise funds and get things moving? If yes, you’re our person!
This role is for you if:
- You have a deep and genuine desire to make the world a better place and are passionate about gender equality and a world without hunger.
- You are truly collaborative and would rather follow existing guidance, than re-invent the wheel and work in silos.
- You have experience working with philanthropists and/or trusts and foundations, as these are two key audiences for us to scale.
- You can keep your eye on the big picture, but aren’t afraid to roll up your sleeves and get the minutiae done.
- You’re a safe and steady pair of hands.
- You have impeccable written and spoken communication skills and are great at getting people on board with your vision.
- You’re a people person and brilliant networker, with a contacts book the envy of most!
The client requests no contact from agencies or media sales.
Reporting into the Head of Major Gifts, you will be responsible for leading on grant applications from trusts and other grant giving organisations. The grants will often be in the five to six figure range, and will be for a wide variety of activities, including bursaries, the Fonteyn International Ballet Competition, local and national learning and participation projects, and more. You will also be building on existing relationships with grant-giving organisations and help plan fundraising with the Head of Major Gifts and the Director of Fundraising and Development.
As a Trusts and Grants Manager you will:
- have experience in trusts and grants fundraising
- have experience of building relationships with donors and colleagues
- have experience in account managing a portfolio of grants
- have experience in using CRM databases
- have knowledge of major donor pipeline development
- have strong IT skills including Microsoft Office
- have excellent written and oral interpersonal skills with a donor focused approach
- have the ability to deliver pitches and proposals
- have strong project management skills
- have strong organisational skills and be self-motivated
- have a passion and commitment to the mission of RAD and an appreciation of the arts
We are passionate about providing a positive workplace culture. While time in our accessible London (Wandsworth / Battersea) office will be required, we operate a hybrid model of in-person and remote working. Staff discounts on dance and fitness classes and wellbeing resources, plus events and volunteering opportunities enhance the RAD experience.
In return, we offer 25 days paid holiday plus bank holidays, contributory pension scheme, access to the Perkbox discounts platform – including an Employee Assistance Programme, WeCare scheme, Bupa cash plan, life assurance, season ticket loan and cycle to work scheme. We also have a range of lunchtime activities including book club, dance, Pilates and a craft club.
Due to the nature of the RAD’s work, the successful candidate will be required to have an Enhanced Disclosure from the Disclosure and Barring Service. Applications which do not include a full employment history and reference details will not be taken forward to the shortlisting stage.
The post you are applying for is classed as having a high degree of contact with children and involves ‘regulated activity’. As such it is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children.
All colleagues are required to promote and safeguard the welfare of children they are responsible for, or come into contact with, and to adhere to and ensure compliance with the RADs Safeguarding Policy at all times.
We encourage and welcome applications from people with a disability, people from minority ethnic backgrounds, and people from the LGBTQIA+ community.
Please let us know if you have any access needs for the interview.
Applicants must have the right to work in the UK and bring relevant documents if invited to attend an interview.
No agencies please.
The client requests no contact from agencies or media sales.
Could you lead and manage British Heart Foundation’s (BHF) Medical Technology portfolio to help deliver our vision of a world free from the fear of heart and circulatory disease?
We’re seeking an experience leader to join us as our Head of Product and manage our Medical Technology portfolio, which spans clinical and healthcare solutions, research platforms, and health insight products. This portfolio is delivered through a bi-modal approach—a blend of agile product development and structured project delivery—encompassing build, buy, and partner strategies.
About the role
As our Head of Product, you’ll:
- Own and evolve the Medical Technology product portfolio, ensuring alignment with BHF’s Medical and Technology strategies.
- Lead product strategy and execution across multiple disciplines, and product portfolio.
- Collaborate closely with senior stakeholders in the Medical Directorate to shape and deliver products that support BHF’s mission and medical objectives.
- Be responsible for prioritisation, customer value delivery, communication, scheduling, resourcing, and financial oversight across the portfolio.
- Operate as a key member of the Technology Senior Leadership Team, contributing to strategic planning and cross-functional leadership under the guidance of the Director of Technology and Chief Technology Officer.
About Technology at BHF
Technology is a critical enabler of BHF’s mission. From transforming patient experiences through digital health tools like RevivR and The Circuit, to advancing research through AI and data analytics, our Medical Technology portfolio is at the forefront of innovation.
We’ve established dedicated product teams to ensure consistent access to technology expertise and services, enabling the Medical Directorate to deliver impactful outcomes.
Working arrangements
Please note This is a 12-month fixed term contract, covering family leave, and we'll be looking for candidates to be able to join us as soon as possible.
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
You’ll bring:
- Proven experience in bi-modal product and portfolio delivery, ideally within a similarly complex organisation.
- A commercial mindset and strategic thinking capabilities, with a track record of shaping and delivering product strategies.
- Existing Head of knowledge and strong leadership skills, able to manage multi-disciplinary teams and influence senior stakeholders.
- Deep understanding of customer needs, market trends, and emerging technologies in health and research.
- Proficiency in agile methodologies (Agile), product ownership, and translating user insights into actionable product requirements.
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change , along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
First stage interviews will be held w/c 1st September, via MS Teams. Second stage interviews will be held in person, at our London office, which will include a presentation element, as well as a chance for you to meet with some key stakeholders this role will work closely with.
How to Apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Our vision is a world free from the fear of heart and circulatory diseases.

Position: Infrastructure Manager
Type: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/ Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.
We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.
To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We are implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).
We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.
Our IT Infrastructure team cover the following areas:
- Fully responsible for managing the technology stacks
- Ensuring the underlying systems and data are secure and highly protected from malicious actors
- Ensuring the systems are available
- Managing 3rd party suppliers who assist us in supporting, developing and securing the systems
- Manage the technical and security risk registers and, with a risk based approach, mitigate risks to the best of our ability
- Embed principles of best value and money saving into all technology decisions
We’ve made a significant investment in our Microsoft suite and have transitioned services to Azure. We’re also building a cloud infrastructure to support the Organisation’s mission critical data use improvement project.
Our Infrastructure Systems Manager plays a crucial role in the development, support and maintenance of these systems, implementing the tools and technology we need as well as driving the reduction of IT costs where possible.
This role is responsible for:
- Maintenance of technical infrastructure based on Microsoft technologies
- Automated process creation to ensure systems are monitored and managed
- Migration of remaining on premise systems to Microsoft cloud based solutions
- Maintenance of legacy systems and processes where necessary
- Ensuring systems are highly accessible and available
- Advice to the Organisation on best practice on technology
For this role we’re looking for:
- Broad expert technical knowledge of IT Infrastructure based on both cloud and on premise Microsoft technologies
- Knowledge of Dynamics CRM 365 and associated technology
- Knowledge of Azure services, PowerApps, DataVerse
- Knowledge of sound backup and security protocols
- SQL (SSIS, SSRS) knowledge
- Experience of managing external stakeholders and 3rd party suppliers
- Service Management experience
Closing date for applications: 9:00 on Monday 1st September 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
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