Digital marketing executive jobs in holborn, greater london
Anna Freud is seeking an Administrator - Schools and Colleges Early Support Service (SCESS) to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website:
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
Please visit our careers page for details of our staff benefits.
You’ll be joining a fast-paced but very supportive team of around 15 people, with plenty of guidance at the start and a strong culture of working together. We offer hybrid working with at least 20% of your time onsite at either our London or Manchester hub, and there may be scope for increased remote working for the right person.
Flexible working is available where service needs allow, and you’ll be part of a workplace that genuinely prioritises wellbeing, inclusion and ongoing development. As part of the Schools Division, you’ll also gain experience within a service that makes a real difference to children, young people and the education professionals who support them.
What you’ll do
In this role, you’ll provide the core administrative support that keeps the Schools and Colleges Early Support Service running efficiently, ensuring that appointments, communications, data processes and day-to-day operations are well coordinated so practitioners can focus on supporting children, young people and school staff. You’ll work closely with practitioners and the Project Manager, and you’ll also build regular connections with school staff and education professionals across the country. These relationships are central to the role and key to keeping the service running smoothly.
- Getting up to speed quickly with scheduling, mailbox management and core administrative processes.
- Helping maintain smooth service delivery by keeping information accurate, organised and shared in a timely way.
- You’ll manage daily service administration, oversee intervention activity and act as a point of contact for practitioners.
- Scheduling appointments, webinars, training sessions and internal/external meetings, making sure all logistics are in place.
- You’ll monitor and manage the service mailbox, respond to enquiries and share prepared communications with stakeholders.
- Organising meeting arrangements, preparing agendas, circulating papers and taking accurate minutes when required.
- You’ll maintain and update databases and spreadsheets, track service uptake, and collate data for reporting and analysis.
What you’ll bring
You’ll be a well-organised and proactive administrator who’s confident with digital tools, comfortable managing a busy workload, and able to communicate clearly and professionally with practitioners, schools and other stakeholders.
- You should have experience working in a busy administrative setting and be confident juggling multiple tasks.
- Strong IT skills are important, including ease with MS Office, web-based systems and databases/CRMs.
- You’ll need excellent organisation, attention to detail and time-management skills to stay on top of deadlines.
- Clear written and verbal communication skills are essential, along with the ability to work well with a range of colleagues and professionals.
- A flexible, problem-solving approach is key, as well as an understanding—or willingness to develop an understanding—of the school environment, safeguarding and confidentiality.
Key details
Hours: Full time: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is considered depending on individual situation and service needs. Must work Friday.
Salary: £27,040 FTE per annum, plus 6% contributory pension scheme
Location: Location Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD). There may be scope for increased remote working for the right person.
Contract type: Fixed term until 31 August 2026
Next steps
Closing date for applications: midday (12pm), Thursday, 4 December 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than Tuesday, 9 December 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be held remotely on Tuesday, 16 December 2025.
Questions?
Please contact us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.
Our vision is a world where all children and young people are able to achieve their full potential.
The client requests no contact from agencies or media sales.
Join Samaritans and help shape our communications planning during a time of transformation.
Samaritans is undergoing a significant change programme to ensure we are fit for the future and able to reach more people who need us. We are looking for a Strategic Communications Planning Lead to play a pivotal role in helping us tell the story of our future and ensure all communications activity aligns with our vision that fewer people die by suicide.
This is a unique opportunity to influence how we communicate during a critical period of transformation and make a real impact on our ability to save lives.
Contract
- £41,500 - £51,500 per annum plus benefits
- Full time (35hrs per week)
- Fixed Term Contract (12 months)
- Hybrid working with link to Ewell office
- We are passionate about flexible working, talk to us about your preferences
What you’ll do
- Drive strategic communications planning across the organisation.
- Oversee and improve planning processes, implementing tools and inspiring collaboration across teams.
- Support the development of integrated campaign planning across different channels.
- Support the delivery of communications plans for future-proofing projects and organisational change, ensuring sensitivity to our callers and volunteers.
- Champion consistency in narrative and scheduling across all communications activity.
What you’ll bring
- Proven experience in strategic communications planning and integrated campaign delivery.
- Strong ability to craft key messages for complex projects and multiple audiences.
- Excellent interpersonal skills with the ability to collaborate, influence, and negotiate in a complex organisation.
- Creative problem-solving and strategic thinking skills.
- Experience in using data and audience insight to shape impactful communications.
- Knowledge of brand management and reputation management.
- Experience in change management and preferably working with volunteers.
Full Job Description and Person Specification below
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure (download below). You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV and covering letter.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: Monday 1st December
Interviews: Monday 8th, Tuesday 9th December
The client requests no contact from agencies or media sales.
The main focus of the role is to secure income for large-scale capital investment at Stanley Arts; alongside developing and maintaining relationships with statutory funders and trusts who maysupport programming and core running costs of the
building. Funding bodies will include Arts Council England, the National Lottery Heritage Fund and other voluntary sources, predominantly trusts and foundations.
The Development Manager will play a central role in securing income for Stanley Arts through two key areas:
1) Overseeing fundraising across trusts, foundations, statutory funders, corporate partners, and individual donors to support programming and core running costs.
2) Developing and delivering a major fundraising campaign to raise funds for a large-scale capital investment in Stanley Art’s future.
As a member of the Senior Leadership Team, the Development Manager will help shape the organisation’s strategic direction and ensure fundraising is embedded across the organisation. They will lead on individual giving and donor development, alongside capital, trust, and foundation fundraising.
Reporting to the Artistic Director/CEO, the Development Manager will line-manage and collaborate with the freelance Fundraiser, and work closely with the General Manager and Data & Insights Officer to ensure effective bid writing, relationship management, and reporting.
Experience & Knowledge
- Minimum of 3–5 years’ experience in a fundraising/development role, preferably
within arts, heritage, or cultural organisations.
- Experience of individual giving programmes, including donor cultivation,
stewardship, and retention.
- Proven track record of successful major funding applications to trusts, foundations,
statutory bodies, and corporate funders.
- Knowledge of fundraising regulations, best practice, and ethical standards.
- Understanding of the role of fundraising in supporting organisational growth.
- Passion for arts, heritage, or cultural sectors.
- High levels of integrity and professionalism.
- Strong organisational skills, ability to prioritise competing tasks and meet deadlines
- Commitment to access, diversity, equity, and inclusion.
- Commitment to environmental sustainability
About Strength & Stem
Strength & Stem is a charity and social enterprise that uses floristry to empower female modern slavery survivors. We want to see female survivors of modern slavery and human trafficking restored from their trauma, empowered for the future, and able to sustain a good quality of life. We achieve our vision by offering an evidence-based, holistic programme. It incorporates tailored skills training (including vocational floristry, prevocational and wellbeing skills training), work experience, mentorship, and a supportive community. We run a nine-month programme each year, as well as alumni events and social cafes. The skills and experiences survivors gain through our programme create a lasting difference for them and their families through economic independence, strengthened wellbeing and increased community.
Role summary
The Programme Coordinator plays a key operational role at the heart of Strength & Stem, ensuring the smooth delivery of our programmes and events. This includes coordinating a series of 12 weekly floristry and skills workshops, supporting the mentoring scheme, and organising independent events such as our annual graduation celebration, alumni gatherings and ad-hoc floristry workshops.
The role combines logistics, participant engagement, monitoring and evaluation, and communications across all areas of delivery. It is varied and dynamic — balancing hands-on support during programme delivery with significant behind-the-scenes coordination, administration and reporting.
It’s ideal for someone who enjoys managing details, keeping systems organised, and ensuring everything runs smoothly while contributing to meaningful impact for women rebuilding their lives after modern slavery.
Strength & Stem uses floristry to help female modern slavery survivors experience restoration and empowerment.



The client requests no contact from agencies or media sales.
Are you an excellent relationship manager who can communicate effectively with senior level stakeholders both internally and externally? Are you proactive, with great attention to detail whilst being able to deal with competing demands in a fast-paced environment? We’re looking for a Senior Partnership Manager to lead and shape some of the most exciting collaborations in the sector. You’ll combine strategic partnership management with direct line management, overseeing a high-performing team while directly managing two flagship relationships: Disney – one of our most iconic partners and a brand-new partnership with a leading tech company launching in the new year
This is a chance to work at the heart of innovation, creativity, and growth—building relationships that make headlines and deliver real impact.
Salary
The salary for this role is £47,303 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Manage an annual portfolio budget of up to £2M.
- Develop and deliver a portfolio of high performing, creative, sustainable and impactful corporate partnerships.
- Lead on the strategic direction on mid-level partnerships within the portfolio.
- Line manage Partnerships Manager and Senior Executive.
- Motivate partners through impactful materials, strategic partnerships plans, strong and effective communications and a robust stakeholder matrix.
What’s in it for you?
- A role that rarely comes up—true career-defining opportunity.
- Influence at the highest level with global brands.
- A dynamic, collaborative environment where your ideas matter.
Skills, Knowledge and Expertise
- Significant experience of corporate fundraising, with a focus on managing partnerships from various industries.
- Experience managing partnership income over £1M.
- Exceptional relationship building skills.
- Stakeholder management skills.
- Presentation skills.
If you’re ready to lead, innovate, and make partnerships that change the course of corporate fundraising, apply now and be part of something extraordinary!
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
The Mental Health Foundation is recruiting for a Grants & Compliance Officer to support the fundraising team based at our London office.
Deadline: 5pm Wednesday 26th November
Location: London
Salary: Starting salary £36,604 rising to £40,796 pro rata, inclusive of £4,000 London Weighting (£18,302 rising to £20,398 actual)
Hours: Part-time, 16 hours per week (0.5 FTE)
Contract type: This is 12-month maternity cover post (ending 31st December 2026)
This exciting role will support our work in preventing poor mental health and protecting mental health primarily through administrating the contracts of our existing programmes funded by external grants and maintain and grow our trust and foundations supporters. This post is key in ensuring we fulfil our requirements to our grant funders and keep our trust donors up to date with our work.
What does the role involve?
- Maintain relationships with existing trust and grant funders
- Develop and updates cases for support to trust funders
- Support project teams to report on the progress of their grant funded activity
What skills, knowledge and experience are we looking for?
- Demonstrable experience of setting up & managing administrative systems
- Experience of using a database
- Attention to detail and strong written skills
Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.
How to apply
If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application via our website. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. Applications will close at 5pm on Wednesday 26th November and we are unable to accept late applications. Online interviews are planned for Tuesday 9th December.
We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.
If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.
We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home.
We look forward to hearing from you!
Our vision is good mental health for all.
The client requests no contact from agencies or media sales.
Salary: £58,000 (reviewed in 6months and annually thereafter)
Location: Flexible, with travel across the UK and to British Rowing HQ in Hammersmith, London
Love Rowing is the Charitable Foundation of British Rowing, dedicated to transforming lives through the sport of rowing. We believe rowing can unlock potential, improve wellbeing, and open doors to new opportunities for young people from disadvantaged communities and for those with disabilities.
This is an exceptional opportunity for an entrepreneurial and inspiring leader to build on recent momentum and scale the impact of our work. Significant new funding from The Westminster Foundation has launched our Rowing to Success programme, setting the stage for growth and long-term sustainability.
As Foundation Director, you will shape and drive the next phase of Love Rowing’s development. You will lead fundraising strategy, build new partnerships with major donors, trusts and foundations, and develop innovative initiatives that create lasting social impact. You’ll work closely with a passionate team, a supportive and hands-on Board of Trustees, and the wider British Rowing community.
We’re looking for someone with a proven track record in securing substantial, multi-year funding and developing high-trust relationships with major donors and philanthropic partners. You’ll be an engaging advocate and storyteller, able to inspire others with the mission of changing lives through sport.
You’ll bring strategic vision, financial acumen, and a collaborative approach to leadership. Experience of governance, impact measurement, and working with boards or partner organisations will be key.
If you’re motivated by social impact, inclusion, and the belief that sport can be a force for change – this is your opportunity to make a lasting difference.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - Home Counties
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 14th December 2025
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - London
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within London.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
For this role, the successful candidate must live in the London area.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 28th November 2025
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Growing up in today’s world is hard. At Youth Talk, we’re determined that every young person has a safe place to talk in confidence — whatever’s on their mind.
We’re a small but growing local charity with big ambitions, and we are now looking for an energetic and enthusiastic Community Events & Volunteering Lead to join our team. This is a role for someone who loves people, thrives on variety, and wants to turn community energy into life-changing impact. The role will help drive our community fundraising – connecting with schools, local groups and our amazing volunteers helping to raise awareness and vital funds for Youth Talk. You’ll play a key part in growing our reach, leading and supporting our volunteers and helping us make an even bigger impact across St Albans and beyond.
To provide the best possible mental health support to young people in St Albans and surrounding areas
The client requests no contact from agencies or media sales.
Position: Income and Gift Aid Accountant
Type: Full-time (35 hours a week), permanent
Location: Office based in London with flexibility to work remotely. There will be no reimbursement on travel between home and office
Salary: £44,339 per annum plus excellent benefits
Salary Band and Job Family: Band 3 Professional/Technical
*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Nearly all of the MS Society’s income comes from voluntary contributions which means an effective fundraising function is extremely important to ensure our vital work continues. The Income and Gift Aid Accountant is a critical role ensuring that information on our CRM is robust, that we are getting the best return from our fundraising investment and maximising our gift aid contributions.
It’s an exciting time to be joining the MS Society as we have recently switched to a new CRM system (Dynamics 365) and this role will initially focus on embedding this system.
Working with fundraising colleagues this role will look at the true cost, ROI and strategic value of our fundraising activities. Looking to obtain best value from the monies we invest in fundraising and ensuring efficient and effective fundraising processes.
Given the level of fundraised income the MS Society receives gift aid represents a significant income stream and the post holder will be responsible for ensuring claims are submitted and maximising the amount claimed.
About You
We are looking for a tech savvy qualified accountant (ACA, ICAS, ACCA, CIMA or equivalent) with experience working with non-finance managers on projects providing the necessary financial input.
You will maintain reconciliation between the CRM and the finance system, troubleshoot any discrepancies, and implement process improvements to ensure data integrity across platforms. You will develop and implement strategies to maximise the claiming of gift aid. You will be confident to handle complex information and/or raw data, have substantial experience of continuously adapting, improving, and communicating processes.
Closing date for applications: 9:00 on Thursday 20th November 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Join Our Team!
This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Care team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
Role Overview
The Supporter Care Team are looking to hire two Supporter Care Assistant posts who’ll provide excellent customer care; engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The role will involve dealing with donations, ensuring that our records are kept updated on our database, running reports, and undertaking general admin duties.
About You
You’ll have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.
You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.
Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.
Closing date: Monday 24 November, 9am
Interview will be taking place remotely on 3rd/4th December 2025
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.





