Digital marketing manager jobs in upton park, greater london

Join a dynamic Insight team and help shape its future! The Insight Team at BUCS is fairly new and this role has scope to help identify new opportunities and achieve the team’s ambitions.

The Insight Analyst will work with the Insight Manager to collect, analyse, and present data and insight to BUCS staff, members and other stakeholders. The Insight Analyst will also take the lead on key projects that support the Insight Manager to deliver the overall data and insight strategy.

The ideal candidate will have at least one year of experience working in insight, market research or a similar field. They will be confident with a range of data collection and analysis methods, have experience of deriving high-quality insights from quantitative and qualitative data, and be able to present these insights to non-specialist audiences in a clear, actionable way.

Working at BUCS

BUCS prides itself on being an ambitious and challenging place to work, where staff enjoy work, embrace development opportunities, and have fun.

Benefits include:

• Generous Pension Scheme
• Access to paid Health Care Plan once the probationary period has passed. 
• Tax-free - Cycle to work scheme
• Christmas Closure 
• Volunteering Day leave
• Flexible - hybrid working
• Wellbeing and Social activities
• Company-supported Learning and Development opportunities

How to Apply

Please apply via our external recruitment platform Applied (copy and paste the link to your browser).

Should you have any questions about the role, please contact Liz Prinz. You can find further information on the BUCS website on our find a job section. 

Application deadline:Monday 30 June 23.59pm 

Interview Information: If successful candidate will be called to interview on the provisional date of 9 July.

Position: Individual Giving Officer (Development)
Type: Full-time (35 hours a week), permanent (requests for part time job shares will also be considered)
Location: Office-based in London with flexibility to work remotely
Salary: £26,384 per annum plus excellent benefits 
Salary Band and Job Family: Band 1, Charity

*you’ll start at our entry point salary of £26,384* per annum, increasing to £28,033*after 6 months service and satisfactory performance and to £29,682* after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Join the MS Society as our new Individual Giving Officer (Development).

Are you passionate about making a difference and looking for a rewarding start in fundraising? Whether you’re early in your career or looking for a change of direction, this could be the opportunity you’ve been waiting for.

We’re looking for a motivated, organised and enthusiastic Individual Giving Officer to join our friendly and supportive development team. You don’t need years of experience in fundraising, we’re more interested in your drive, creativity, and willingness to learn. You’ll get all the training and support you need to succeed and grow in this role.

You might have experience in fundraising, marketing, sales, or customer service. You’ll be organised, proactive, and a great communicator. Comfortable juggling projects, you’ll also be confident using Excel and keen to develop your analytical skills. An interest in fundraising is essential, and previous experience with direct marketing would be desirable.

In this varied and exciting role, you’ll help deliver fundraising campaigns that inspire and retain our amazing supporters. You’ll be involved in planning and running direct marketing campaigns using a range of channels. Including our established raffle programme and a calendar of supporter engagement and retention activity. You’ll also help to analyse results, test new ideas, and find ways to improve future campaigns.

You’ll speak to supporters regularly, ensuring they receive great supporter stewardship. And you’ll work closely with teams across the MS Society, including Supporter Care, Brand, Digital and Data and with external suppliers like creative agencies and print partners. This is a collaborative role where your ideas and input will be valued.

We’re committed to equality, diversity and inclusion, and we’d encourage applications from people of all backgrounds and experiences.

Part-Time Hours/Job Sharing

If you would like to be considered for this role as part of a part time job share arrangement, please let us know in your application. Please include details of the days and hours you would be available to work.

Closing date for applications: 9:00 on Wednesday 11 June 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Role Overview:
The Talent Set is proud to be partnering with a much-loved charity to recruit an experienced Communications Lead for an initial 3-month contract.

This is an exciting opportunity for a skilled marcomms professional to lead and shape the charity’s external communications during a key period of transition and brand development. You'll bring structure, clarity, and creativity to the function—driving high-quality content, refreshing the way the team works, and mentoring junior staff along the way.

This role is ideal for someone who thrives at the intersection of strategy and delivery: one day you might be refining a brand narrative or designing a content calendar; the next, writing a website article, reviewing a press release, or guiding a team member through a media pitch.

Key Responsibilities:

• Lead the development and implementation of a refreshed communications strategy that supports the organisation’s goals, rebrand and audience engagement ambitions.
• Own the external communications output—developing audience-focused messaging across digital, media and print. Ensure all comms are on-brand, engaging, and consistent.
• Line management of 2 x Marketing Communication Managers.
• Provide expert support on media relations, reviewing and shaping press releases, media pitches and reactive statements. Build internal confidence and capability in PR.
• Deliver clear, engaging content across channels—website articles, social posts, newsletters, and supporter comms—balancing creativity with accuracy and tone.
• Introduce and embed structure and process across the communications function, including sign-off frameworks, content planning tools, and workflow efficiencies.
• Support, guide and uplift junior staff, acting as a coach and sounding board while helping build skills and confidence across the team.
• Play a central role in the charity’s rebranding activity—helping to develop style guidelines, messaging frameworks and comms plans that land the new identity smoothly.
• Bring energy, collaboration and warmth to the team, championing best practice while nurturing a confident, can-do environment.

Person Specification:

• Previous line management experience is a must.
• Proven experience in a mid- to senior-level communications or marketing communications role.
• Strong background in content development, media relations, and multi-channel messaging.
• Experience supporting or delivering a brand refresh or rebrand project.
• Exceptional writing and editing skills with a creative but structured approach.
• Comfortable leading communications strategy while rolling up sleeves to execute day-to-day tasks.
• Demonstrated ability to mentor, guide and support junior team members.
• Experience implementing process improvements (e.g. sign-off procedures, campaign calendars).
• Positive, proactive and adaptable mindset—able to balance competing priorities with calm.
• Previous experience in the charity or non-profit sector.
• Familiarity with working in a hybrid team and/or during a period of change.
• Understanding of accessible and inclusive communications principles.

What’s on Offer:

• An initial 3-month role working in a fantastic and well-respected organisation.
• A day rate of £177.87 per-day + £22.13 daily holiday for the successful candidate.
• A hybrid working pattern with just 2-days per-week in the organisations Central London office.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please don’t submit applications via email).

We aim to get back to all successful candidate within 48 working hours.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

St Mary’s university is looking for a proactive and experienced Senior Alumni and Development Officer. You’ll play a key role in launching and growing our alumni giving programmes, from planning events to building lasting relationships, working within our newly formed and dynamic team with big ambitions.

If you are seeking a rewarding role where you can make a difference and you are an experienced and motivated individual with success in building relationships and creating engaging communications, we want to hear from you.

You'll bring experience in alumni engagement or individual giving fundraising, who is comfortable working independently and managing multiple priorities. Experience with CRM databases and a proactive approach to growing alumni networks and donor support. This is your chance to make a real impact.

This is a hybrid role based at St Mary's University, Twickenham, we are happy to discuss flexible working arrangements for the right candidate.

Overview

As the University builds on its proud heritage, we are looking for exceptional people to help shape our future. We provide a high-quality professional environment, inspired by our distinctive ethos and Catholic mission and values. Our values of excellence, generosity of spirit, inclusiveness and respect inspire us to create an academic community in which everybody is welcomed and which puts the student at the centre of all our endeavours.

St Mary’s University is committed to equality, diversity, and inclusion (EDI) and welcomes applications from all sections of the community. Learn more about our EDI initiatives and work as a Disability Confident employer.Please view our detailed access guide by following the link: St. Mary's University | AccessAble

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Closing date: 22 June 2025

About the Role

We’re looking for someone to help us grow our digital voice – whether you’re an experienced content creator looking for a flexible, purpose-driven role or a curious, motivated emerging creative keen to learn on the job.

This part-time role is designed to adapt to the right person.

This role can flex depending on your experience and availability:

• A skilled digital communicator with a strategic eye and limited availability (8–10 hrs/week)
• A curious, motivated emerging creative with the time and energy to develop your skills in a supportive environment (12–15 hrs/week)

We’re looking for the right person and will shape the role around your experience. Wherever you are in your career, you’ll help bring the Inland Waterways Association’s stories to life online, showcasing the power of community action, restoration, and environmental impact across the UK’s waterways.

You’ll be supported by our campaigns director and a part-time Brand/Social Strategist, and contribute to high-quality, mission-aligned content.

Key Responsibilities

• Create and schedule engaging content across Instagram, Facebook, BlueSky, TikTok and LinkedIn. All content is primarily organic.
• Design visuals using tools such as Canva (or similar) and write clear, on-brand copy
• Align content with IWA’s three storytelling pillars: advocacy & protection, restoration & regeneration, and environmental impact
• Source and repurpose volunteer-submitted content (e.g. photos, quotes, stories)
• Support user-generated content initiatives (e.g. takeovers, calendar campaigns)
• Monitor and respond to comments/messages, with support from the team
• Ensure posts follow digital accessibility best practices
• Track engagement metrics and contribute insights during monthly content planning
• Collaborate on evolving IWA’s storytelling and visual style

What You’ll Bring

We expect you to bring some of the following – and we’ll shape the role around your strengths:

If you’re more experienced, you might bring:

• A strong portfolio of digital storytelling and content creation
• Experience managing branded channels or building communities
• Confidence making decisions about tone, visuals and prioritisation

If you’re earlier in your career, we’ll look for:

• Creativity and a clear interest in storytelling for good
• Good writing and design instincts (Canva or similar tools)
• A willingness to learn, take feedback, and grow in the role

And in both cases:

• A proactive, dependable approach
• An interest in environmental, heritage, or place-based campaigns

What You’ll Get

• A part-time role with flexibility around hours and creative scope
• Real-world experience building digital engagement for a national charity
• Support and mentorship from experienced comms professionals
• The chance to help shape the voice of a values-led, people-powered organisation
• A growing portfolio of content and impact stories to be proud of

To Apply

Please send your CV to our email address and anything from a paragraph to one page telling us:

• Why this role appeals to you
• A social media account, post or campaign you admire, and why
• Optionally, include examples of your work

At IWA, we value experience, curiosity, and creative thinking. If you don’t meet every requirement but feel this role is a great fit, we’d love to hear from you. We’re more interested in finding a person who can develop, rather than ticking every box.

​Charity People is delighted to be partnering with a fantastic charity to recruit for their next Communications and Fundraising Officer.

We are working with a dynamic charity, dedicated to providing life-saving heart treatments to children in developing countries who would otherwise have no access to the care they need. Through a powerful network of volunteer medical professionals, international partnerships, and sustainable cardiac programmes, the organisation delivers urgent surgeries and builds long-term healthcare capacity where it's needed most.

If you're passionate about making a tangible difference in the world, the organisation offers a unique opportunity to be a vital link in a life-changing chain of compassion and expertise.

We are looking for an experienced digital communications professional to support the delivery of the charity's organisational strategy, including its fundraising strategy, by leading on digital communications and creative content across multiple channels.

This role will play a central part in raising awareness, growing supporter engagement, and generating income through high-quality digital campaigns, design, and donor communications.

Communications and Fundraising Officer

Contract: Permanent role

Salary: £25,000 to £30,000 per annum

Location: Hybrid role based between home and the London office three days per week

Hours: Full-time role, 37.5 hours per week

Closing date for applications: Wednesday 18th June

Interviews: First interviews will be held remotely on Friday 27th June, with second round in person week commencing the 30th June

Core responsibilities within your role will be to:

• Plan, create and schedule engaging content for all social media platforms
• Monitor and report on social media insights and engagement performance
• Ensure consistent branding and high-quality design across all channels and materials
• Work with the Communications and Fundraising Manager to develop digital fundraising campaigns and supporter journeys.
• Regularly update website content, news, and event pages using Typo3
• Optimise site navigation and SEO for improved visibility and user experience
• Design compelling digital and print fundraising materials (reports, event invitations, social media graphics, leaflets, brochures)
• Manage the asset library and photo bank
• Coordinate fundraising appeals around key dates
• Coordinate with web developers for technical support and improvements
• Draft and schedule supporter emails, donation asks, and impact reports on the charity's work
• Monitor campaign performance and produce post-campaign evaluations
• Support the coordination of fundraising events including the Gala Ball, Carol Concert, challenge events and other fundraising activities
• Attend and provide live coverage of key events across social media.
• Create event materials and help coordinate communication with volunteers and donors.
• Support with building relationships with celebrity ambassadors, donors and supporters

We would love to hear from you if you have the following skills and experience:

• Previous experience in a similar digital communications or fundraising role
• Strong skills in graphic design (Canva, Adobe Creative Suite or similar)
• Experience of creating content for social media and digital fundraising campaigns
• Excellent writing, editing, and proofreading skills
• Ability to work independently and collaboratively in a fast-paced environment
• Experience in fundraising events

We're particularly interested to receive applications from candidates who have the below, although this is not essential:

• Experience using email marketing platforms (Mailchimp)
• Familiarity with website CMS (e.g., WordPress or Typo3 etc.).
• Understanding of the charity sector and donor engagement strategies.

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Harris Hill are delighted to be working with a national charity to recruit for the Individual Givig Officer (Retention and Development) in order to retain and develop the charity supporter base and help the organisation to increase loyalty and lifetime value.

 You will support multi channel fundraising campaigns (email, direct mail, social, digital), coordinate with suppliers, and ensure our supporters receive outstanding stewardship and engagement. You will also assist with events and community fundraising activities to help grow the charity impact.

• As a the Individual Givig Officer you will:
• Plan and execute fundraising campaigns across various channels
• Coordinate production of campaign materials on time and within budget
• Maintain accurate supporter data and ensure GDPR compliance
• Analyse campaign performance and contribute to continuous improvement
• Provide excellent stewardship and manage supporter communications
• Support community events and fundraisers, acting as a key contact for participants
•  Collaborate with colleagues across teams to create seamless supporter experiences

To be successful, you must have experience:

• A team player with excellent communication and relationship skills
• Highly organised, with the ability to manage multiple projects and deadlines
• Detail oriented and able to work accurately following procedures
• Experienced in digital and direct marketing campaigns
• Comfortable working independently and adapting to a busy environment
• Numerate, with skills in data handling, reporting, and budget support
• Experienced with CRM systems and data management

Desirable Experience

• Individual giving and/or events fundraising
• Website CMS management
• Supporter administration

Salary: £29,665 per annum

Contract type:Full-time, permanent

Location-  Remote or hybrid working -Bath

 Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The role of Head of Communications and PR at the Society of Authors oversees the strategic communications for the UK’s leading author body – with many exciting and important stories to tell.

Responsible for all aspects of the SoA’s external communications, you will develop integrated communications and campaign strategies that reflect our values of being member-focused, authoritative, supportive, and inclusive of all UK authors.

You will be proactive about promoting, protecting, and campaigning on authors’ interests through strategic communications and campaigns. You will work collaboratively with the Policy and Public Affairs team, and with all departments at the Society of Authors (SoA). The Head of Communications and PR will focus on developing and delivering strategies to raise the SoA’s profile, influence, and visibility. 

As a Solutions Architect at our charity, you will play a pivotal role in designing and implementing technology solutions that support our mission and strategic goals. With the upcoming implementation of a new Salesforce CRM, you will ensure its successful integration and optimization while also overseeing the architecture of other critical systems across the organization. This role requires a blend of technical expertise, strategic thinking, and excellent communication skills to drive innovation and efficiency.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 1st July 2025

Interview date(s): TBC. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Salary: £34,300 - £37,300
Contract: Full-time, Permanent
Location: London – Hybrid, one day per week in office
Closing Date: 16^th May
Benefits: 28 days annual leave bank holidays with the option to purchase/sell additional leave after one year of service.

Are you a creative project manager looking for an opportunity to step into a brand new role and take ownership over some sector leading virtual events? Excellent – We’re working with the incredible team at Prostate Cancer UK as they look for a Senior Virtual Products Executive to join their growing team.

As Senior Virtual Products Executive, you will be leading the development of and delivery of mass fundraising products and taking ownership of their performance & budgets – working innovatively to maximise income and enhance participant engagement. You will work across teams to create and implement robust marketing and recruitment plans and ensure the delivery of first class supporter journeys, as well as making data led decisions to optimise overall product performance.

This is a very exciting opportunity for someone with proven experience in fundraising, marketing or product management, to step into a brand new role and to work innovatively and support the delivery of sector-leading events.

To be a successful Senior Virtual Products Executive, you will need:

• Experience in project management and managing multiple projects with conflicting deadlines
• Experience managing external suppliers and agencies
• Experience developing digital marketing plans for fundraising products
   

If you would like to have an informal discussion, please give Jake a call, otherwise, we look forward to seeing your application. 

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 

 

Salary: £26,370-£29,297
Contract: Full Time – Permanent
Location: Remote
Closing date: ASAP
Benefits: Up to 7.5% pension contribution, health and wellbeing hub support, employee assistance program

We have a great opportunity for an Individual Giving Fundraiser with the renowned Marie Curie. Reporting to the Regular Giving Manager, this role will play a crucial part in the delivery of regular income and loyalty programme initiatives, joining 14 other fundraisers in the team to raise an impressive target of £11.3m per year.

This role will help to manage the existing supporters, acting as a steward to retain and develop these relationships. You will also work to encourage new and prosperous support through a range of platforms, including digital marketing.

You will work with internal and external stakeholders, deliver marketing campaigns, refining and improving the customer journey along the way.

To be successful as the Individual Giving Fundraiser, you will need:
 

• An understanding of all aspects of Direct Marketing techniques and methods for warm and cold activity
• Excellent teamwork and project management skills
• Good communication and interpersonal skills with clear and accurate written skills and copy editing

If you would like to have an informal discussion, please call and speak with Ashby.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

If you would like to discuss this role with us please quote the reference 2593AJ
 

Head of Member Experience
£52,744 per annum plus excellent benefits
London WC1X and home-based
35 hours per week
Permanent

The Head of Member Experience is a high-profile leadership role at the College, responsible for shaping and delivering an innovative and inclusive membership experience for over 25,000 paediatricians and child health professionals globally. You will lead on membership strategy, operations, engagement, and benefits development; ensuring that our members receive real value and meaningful support throughout their careers.

As Head of Member Experience, you will oversee the development and delivery of a compelling member benefits offer, using data, insights and member feedback to enhance satisfaction, retention and income (currently over £7.5 million). Working closely with colleagues across digital, marketing, finance and careers, you will drive improvements in how we serve our members, from onboarding and services to communications and digital infrastructure.

Reporting to the Associate Director of Membership and Engagement, you will also work with senior leaders and committees, leading the reporting and analysis of membership performance, and contributing to College-wide strategic priorities.

You will be responsible for engaging with governance processes around membership, including overseeing changes to membership categories and election of senior member roles, and ensuring that member needs and insights are championed throughout the organisation.

You should bring significant experience of leading membership functions in complex organisations, including expertise in digital service delivery, budget management, and cross-functional collaboration. You’ll also need excellent communication skills, sound judgement, and the ability to balance strategic vision with operational execution.

A background in the healthcare sector, knowledge of governance matters, or a professional membership (e.g. CIM) would be advantageous. A formal project management qualification is also desirable.

The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. 

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.

Closing date: 12 June 2025.

We are seeking a dynamic and creative fundraiser to support activity across community and events fundraising. The role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and deliver impactful events as well as grow our income through individual giving. 

About Us

The Brompton Fountain is the children’s charity at Royal Brompton Hospital - a world leading specialist centre for complex heart and lung disease. We work in partnership with the teams on the wards, paediatric intensive care unit (PICU) and in outpatient clinics. Our charity provides support and resources for patients, families and staff, as well as funding lifesaving medical equipment, accommodation - so that parents can stay close to their child during an admission, toys and entertainment for the playroom and improvements to the facilities to create the best possible environment for families to promote their wellbeing during what can often be a very challenging time. In collaboration with the hospital trust and the NHS we also fund research projects and develop new initiatives for babies, children and young people with heart and lung conditions. 

About You

Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact. 

Main Duties and Responsilbilties 

Community and Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.

• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.

• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

• Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.

• Lead on generating income through supermarket schemes. • To represent the charity when required in schools, engagement events and cheque presentations. 

Individual Giving

• Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships.

• Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship.

• Maximise engagement and retention of individual supporters (giving at lower to mid-level) by prompt thanking, excellent stewardship and building effective donor journeys.

Supporter Care

• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship ensuring they receive the information and support needed to maximise their fundraising potential while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.

• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.

• Maintain our CRM database ensuring accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws. 

Administrative and Financial Support

• Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.

• Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.

• Overseeing our online shop.

Marketing and Communication

• Create engaging materials (posters, leaflets, stories etc), social media content and e-newsletters to inspire participation in fundraising activities.

• Produce impact reports and collate information for the HOF to support fundraising initiatives and grant applications.

• Ensure fundraising and associated webpages are kept up to date. Team Collaboration

• Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.

• Support the CEO and team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.

• Any other duties as required by the Head of Fundraising.

Additional Information

Salary is £30,000 - £32,000 per annum (DOE). The role covers 37.5 hours per week. Two days per week working in our charity office at Royal Brompton Hospital - London, and the remaining hours to be worked remotely. Occasional evening and weekend work subject to our events calendar. Exact working pattern to be discussed at the interview stage.

One-year fixed term contract with the potential to extend contract length subject to performance and funding.

A full driving licence or the ability to travel to events and meetings within London and the South East is essential.

Applicants must be eligible to live and work in the UK to apply for this position.

The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity). Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.

The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield Hospitals (part of Guy's and St Thomas' NHS Foundation Trust) for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above

Benefits

• Flexible working hours to balance home / work life

• Time off in lieu for evening and weekend work

• Home office set up including phone, laptop and printer. • Pension scheme.

• Training and development with career progression opportunities.

• Reasonable expenses paid for offsite meetings and activities

• 27 days holiday entitlement plus 8 bank holidays

• Blue Light Card: enjoy discounts both online and in store across various outlets. 

An exciting opportunity has arisen for a Press and Public Relations Officer to join a respected professional membership body. This is a full-time, permanent role within the Communications team, focused on increasing national media coverage and raising the organisation’s public profile in line with its strategic goals.

Key responsibilities of the role:

• Develop and deliver proactive media plans to promote key organisational priorities across print, broadcast, online, and social media
• Draft high-quality press releases, articles, and statements to drive national media attention and showcase the organisation’s impact
• Respond promptly to media enquiries, including handling sensitive or critical coverage to protect and enhance the organisation’s reputation
• Provide strategic media advice and briefing materials to senior leadership, including key spokespeople and executives
• Contribute to the production of internal and external communications, including a member magazine
• Build strong relationships with journalists, commentators, and media influencers to raise the organisation’s voice within the sector
• Work closely with digital and social media colleagues to ensure consistent messaging across platforms
• Monitor media coverage, prepare regular impact reports, and identify opportunities for media engagement
• Take part in the out-of-hours media rota, providing responsive media handling support during evenings, weekends, and public holidays

Ideal candidate profile:

• Background in journalism, public relations, or media communications, ideally within a charity, health, or membership-based organisation
• Demonstrated experience of delivering PR campaigns and managing crisis communications
• Exceptional writing skills and the ability to produce compelling content tailored to a variety of audiences and channels
• Confident communicator who can advise senior stakeholders and represent the organisation to the media
• Strong understanding of the media landscape and how to generate positive coverage
• Able to manage multiple projects under pressure with attention to detail and clear prioritisation
• Proactive, strategic thinker who brings creativity to campaign planning and execution
• Comfortable collaborating across teams and departments to identify stories and share consistent messaging
• Familiar with monitoring tools and evaluation of media impact

Location: Central London

Salary: £39,000

Working hours: Full-time

Working pattern: Hybrid

Contract: Permanent

This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.