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Top job
The Guide Dogs for the Blind Association, England (On-site)
£24,000 per year
At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose.
Posted 2 days ago
Top job
Settle, London (Hybrid)
£31,733 - £33,455 per year
You’ll generate income which will enable Settle to expand its reach and make a real difference to the amazing young people we serve.
Posted 2 days ago
Top job
AWARE, Multiple Locations (Hybrid)
£45,000 per year
AWARE NI seeks Head of Fundraising to lead strategy, grow income & build partnerships—key leadership role driving impact for mental health.
Posted 6 days ago
Top job
Disasters Emergency Committee, London (On-site)
£27,040 per year
Supporter Services Assistant Location: Wenlock Road, London, N1 Contract Type: Full-time, Permanent
Posted 5 days ago Apply Now
Disasters Emergency Committee, London (Hybrid)
£32,240 - £32,600 per year
Join a mission-driven team supporting major donors, corporate partners and trust fundraising for global humanitarian response.
Posted 4 days ago Apply Now
Beaumond House Hospice Care, Newark (Hybrid)
Maximum £40,000 per year
Posted 2 weeks ago
Closing in 2 days
Tara Theatre, London (Hybrid)
£50,000 - £52,000 per annum dependent on experience
Award-winning Tara Theatre are looking for a key member of senior management team to oversee the company’s financial processes
Posted 1 week ago Apply Now
Closing today at 23:30
Operation Smile UK, Battersea (Hybrid)
£60,000 - £85,000 per year depending on experience
Seeking an experienced and enthusiastic individual to join Operation Smile UK as Director of Partnerships on a full-time basis
Posted 2 weeks ago Apply Now
Closing tomorrow
The Talent Set, Weybridge, Surrey (On-site)
£26,000 FTE per year
Posted 6 days ago
Closing in 4 days
Compassion UK, Fleet, Hampshire (On-site)
£29,650 per year
Your voice will shape how Compassion UK is seen by amplifying ambassadors, engaging supporters, and responding to global moments with care.
Posted 1 week ago
Disasters Emergency Committee, London (Hybrid)
£36,000 per year
Drive learning, evidence and accountability across global emergencies to improve the effectiveness of humanitarian aid.
Posted 4 days ago Apply Now
Closing in 4 days
Jewish Museum London, London (Hybrid)
£35,000 per year
Posted 2 weeks ago
Community Action Network, Poole, Bournemouth (Hybrid)
£42,000 per year, pro rata
Posted 2 weeks ago
Wonderseekers (the Charity behind Winchester Science Centre), Multiple Locations (On-site)
£40,000 - £43,500 per year
Posted 1 week ago
Page 9 of 12
England, United Kingdom (On-site)
£24,000 per year
Full-time
Permanent
Job description

Are you someone who takes pride in providing exceptional customer service and wants to make a real difference? At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose — and our Supporter Experience team is a key part of that journey. 

As a Customer Service Executive (internally known as a Supporter Experience Executive), you’ll be the voice of Guide Dogs for our supporters. Whether it’s answering questions, solving problems, or taking donations, you’ll ensure every interaction leaves our supporters feeling valued, informed, and inspired. You'll bring patience, empathy, and initiative to every conversation — whether it’s by phone, email or post — and handle even the most sensitive topics with care and professionalism. 

We’re looking for someone who thrives in a fast-paced environment—confident in managing their own workload, juggling multiple priorities, and communicating clearly with both supporters and colleagues. As a Customer Service Executive, you’ll play a key role in delivering exceptional supporter experience while working to agreed service levels and ensuring no detail is missed.

You’ll also play a crucial role behind the scenes, helping us maintain accurate records, capture supporter insights, and shape an experience that keeps people coming back. Working closely with your team, you’ll share knowledge and help keep our supporter database and working systems up to date and accurate.

What’s more, you’ll be working in an environment where dogs might be around (which we think is a bit of a bonus!), and where every member of the team is encouraged to be a Guide Dogs ambassador — out in the community, at events, and in everything we do. 

This role will be office based at our Reading site.  You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. 

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

Application resources
Posted by
The Guide Dogs for the Blind Association View profile Organisation type Registered Charity Company size More than 1000
Posted on: 04 August 2025
Closing date: 20 August 2025 at 21:00
Job ref: 531
Tags: Administration, Campaigns, Communications, Fundraising, Customer Service, Blind, Compliance / Quality, Customer support, Data Entry, Digital Fundraising

The client requests no contact from agencies or media sales.