Digital product manager jobs

Job Title: Corporate Membership Officer – Commercial Relationships and Fulfilment
Job Location: London, UK
Salary Range: £34,274
Benefits: Pension, private medical insurance, travel insurance, 24 days annual leave (in addition to public holidays)
Duration: Permanent
Hours: Full-time (35 hours per week)

ABOUT IWA
Drawing exceptional professionals from over 140 countries, the International Water Association (IWA) brings together scientists, researchers, technology companies, and water and wastewater utilities, working to address the world’s most urgent water challenges where and when they arise, from ridge to reef and from catchment to tap. IWA has become an international reference point and source of durable water solutions, products and services that are robust and flexible enough to be universally applicable, easily accessible, and locally adaptable.

IWA is committed to the inclusive goals of access for all to water supply and sanitation, recognised as human rights. As the leading international network of water sector professionals, IWA makes a fundamental contribution to progress on these goals, connecting sector actors and facilitating the sharing of knowledge, especially by linking the worlds of research and practice.

The Association publishes 14 scientific journals and over 40 books per year on water management. IWA members develop leading-edge innovations and synthesise these through the work of its Specialist Groups, Clusters and a set of global programmes, such as the Digital Water Programme and the Climate Smart Utilities Initiative. IWA has a worldwide staff of approximately 50, with headquarters in London and a regional office in Chennai, India.

PURPOSE OF THE JOB
Reporting to the Membership Manager, the Corporate Membership Officer – Commercial Relationships and Fulfilment will:

• Manage and grow relationships with corporate and university members.
• Drive new partnerships, membership sales, and sponsorship opportunities, with clear revenue targets, while maintaining strong long-term relationships with existing members.
• Identify and convert opportunities that enhance IWA’s profile and support membership growth.

This is a dynamic role for a confident, articulate account manager who thrives on building relationships. The successful candidate will combine strong customer service skills with proven B2B sales and account management experience, excellent time-management/organisation, cultural awareness and sensitivity when working across regions, and excellent communication abilities.

MAIN DUTIES AND RESPONSIBILITIES
Account Management

• Act as the dedicated account manager for IWA’s portfolio of over 400 corporate and university members.
• Deliver expert advice, support, and engagement to maximise member value.
• Manage the end-to-end membership cycle (prospecting → onboarding → renewal), ensuring timely renewals and accurate CRM record-keeping.

Business Development

• Drive growth by identifying and securing new members, sponsors, and revenue opportunities.
• Own and report on a personal sales pipeline; meet or exceed agreed sales/retention targets.
• Upsell and cross-sell relevant services to both new and existing members.
• Promote IWA by developing a network of influential contacts within political, economic, social, and water sector communities.

Collaboration & Support

• Work closely with internal stakeholders including membership engagement, marketing, and IT teams to deliver the corporate membership strategy.
• Manage member queries and administrative processes, including billing and invoicing coordination, in line with the company’s SLA guidelines.
• Ensure a seamless client journey from prospecting to onboarding and retention.
• Represent IWA at events (where required), both within the UK and internationally, to promote membership and build commercial relationships.

The above job description contains the main duties and responsibilities for this position, and the role is expected to be approximately 60% developing new business and 40% managing existing accounts.

REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE
Skills & Knowledge
The ideal candidate will:

• Be a persuasive communicator with excellent written, verbal, and presentation skills.
• Have proven success in B2B new-business sales (meeting or exceeding targets) and account retention.
• Be an experienced account manager, confident in engaging senior business leaders.
• Demonstrate the ability to research, identify, and approach decision-makers independently.
• Bring marketing skills, with experience using diverse channels to attract and retain members.
• Have professional CRM experience (required), ideally with Salesforce (strongly preferred).
• Possess strong organisational skills, able to manage multiple priorities while maintaining accuracy.
• Show respect for cultural differences and the ability to work effectively with international stakeholders/time zones.
• Show creativity and analytical ability in problem-solving, with a practical, solutions-focused approach.
• Ideally, have experience within a membership body, or charity organisation.
• Proficiency in additional languages beyond English would be an asset.

Qualifications

• Minimum of a Bachelor’s degree in relevant areas (e.g., Business Administration, Marketing, Economics, International Relations).
• A Master’s degree in a similar area would be plus.
• Formal training and certification in sales and account management (preferably Salesforce Administrator) would be a strong benefit.

Experience Required

• 3+ years’ work experience in sales and account management.
• Experience working in membership associations and/or international organisations would be a strong benefit.

HOW TO APPLY
Applicants are asked to submit their CV.

Applications should be submitted before 13 November 2025.

Applications will be actively reviewed and interviews will be conducted on a rolling basis, so early applications are encouraged as the job posting may close earlier than advertised.

IWA is an equal opportunity employer.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

The Vacancy

An interesting and varied editorial opportunity to support the work of the Connexional Team and the wider Methodist Church in its Publishing Services producing principally ‘digital first’ resources.

About You

We are seeking a meticulous and organised copyeditor to uphold editorial excellence and to excel in project management for meeting tight deadlines.

As part of Publishing Services it is essential that you are experienced in leading the editing process: overseeing editorial quality, shaping compelling content across digital and print outputs, ensuring adherence to house style and tone of voice, while inputting to design concepts.

You will be a versatile copyeditor with a meticulous eye for detail, demonstrating excellent editorial and project management skills. As an effective planner you will manage the work of an Assistant Editor and freelance editors to ensure delivery of high-quality products, on time and budget.

We work collaboratively, and welcome applications from those who wish to contribute in a positive and proactive way.

Hybrid Working: Connexional Team staff based at Methodist Church House have a hybrid work pattern which is currently 2-3 days in the office.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Advisor service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact HR Team.

Closing date: Sunday 2 November 2025

Interview date: Monday 17 November 2025

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom. 

We are looking for a Data Officer to join our small, busy team and ensure the data we work with is accurate, complete and up to date.

CLAPA’s Data Officer is responsible for the day-to-day flow of data in and out of the charity’s various systems, including fundraising, marketing and service-use platforms. They ensure this data is captured, formatted and imported in a timely and accurate manner, and assist with data analysis to support everything from funding applications to decisions around organisational strategy.

This post also plays a key role in troubleshooting and development of CLAPA’s data systems and works with staff at all levels of the charity to understand and fulfil their data needs. They will be trained and supported in every aspect of their work by the Digital Product Manager.

The successful candidate will be highly IT-literate, with a strong eye for detail, a passion for hunting down errors, and a good understanding of data management and protection principles. They will enjoy working flexibly with a remote team of dedicated colleagues to find creative solutions to unique problems and support CLAPA’s vision and values.

Applications close: 9am on Monday 3rd November 2025

Interviews: Friday 14th November 2025

Start date: ASAP

Please apply using the application form linked in the full recruitment pack.

“Being CLAPA's Data Officer has been one of the most rewarding and interesting experiences of my working life. The role brings together the complexities of data management and analysis, alongside a tangible connection to CLAPA's work and impact. The work is always interesting, especially if you're someone who loves problem solving and collaborating on novel solutions. More broadly, CLAPA is a genuinely warm and welcoming place to work, where it really feels like everyone's effort and time is appreciated.”
– Outgoing CLAPA Data Officer (2023-2025)

In this exciting role you will work within the small Communciations & Fundraising Team to maximise income generation from individual givers through your ability to manage outstanding supporter care, accurate database management and targeted marketing via email, post, and social media.

You will hold key responsibility for ensuring the accuracy of all our fundraising and marketing data and be responsible for ensuring the correct targeting of all marketing approaches. You will work closely with, and in support of all other members of the Fundraising and Communications teams. If you have experience of managing volunteers, all the better.

You will conduct and present excellent analysis on all marketing activity with clear recommendations for improvements to fundraising communications alongside donor/donation and database management.

Using your CRM and database knowledge, you can play a key role in the management of donor management but also the wider data support for the charity. it is an exciting time at Doctors of the World, with a diverse portfolio of projects supporting those who are excluded from health in the UK. 

Benefits include:

• 28 days annual leave per annum (addtional days off for birthday, volunteering and religous festivals).
• Active Flexible Working Policy.
• Employer pension contribution scheme.
• Cycle to work scheme
• Eye testing
• Blue Light Card membership

We’re looking for a Finance Manager who combines technical excellence with a sense of purpose. At Oak, our work in finance helps power our mission, ensuring that public funds are used wisely, transparently, and to the greatest impact for teachers and pupils across the UK.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

�� About the Role

This isn’t a traditional finance role. At Oak, finance isn’t just about managing numbers, it’s about enabling impact. You’ll work at the heart of a mission-driven, fully remote organisation that takes pride in the clarity, fairness, and transparency of its financial management.

You’ll oversee the day-to-day finance operations, ensuring Oak’s financial systems and reporting are accurate, efficient, and aligned with our obligations as an Arm’s Length Body of the Department for Education. You’ll lead the production of insightful management accounts, support audits and statutory reporting, and champion best practice in financial stewardship.

As a trusted deputy to the Head of Finance, you’ll help shape the continuous improvement of our processes, support budget holders across the organisation, and ensure colleagues have the financial insight they need to make sound, impact-focused decisions.

This is a hands-on role with wide influence across the organisation. Ideal for someone who enjoys the detail but also sees the bigger picture. You’ll bring a collaborative mindset, a commitment to high standards, and a belief that excellent financial management enables great work to happen.

�� What You’ll Be Doing

• Manage the day-to-day finance processes, fostering a culture of development and high standards. Ensure regularity, propriety, and effective stewardship, in line with the Nolan Principles of Public Life and the standards outlined in Managing Public Money.

• Lead the continuous improvement of Oak’s finance operations and systems

• Lead the production of monthly management accounts and board reporting packs, ensuring accuracy, clarity, and insight.

• Oversee monthly reconciliations, journal reviews, and payroll checks to ensure accuracy and compliance.

• Ensure timely and accurate financial information is available to support decision-making, audits, and annual reporting.

• Deputise for the Head of Finance and take on other general responsibilities as required.

• As a member of the Oak Team, contribute to the wider success of the organisation and support and role model our culture of inclusion, freedom, responsibility, and continuous improvement.

�� What We’re Looking For

• Accounting qualification (e.g. ACA, ACCA, CIMA) or demonstrable equivalent experience in financial management and reporting.

• Experience managing finance processes, with a track record of ensuring accuracy, compliance, and efficiency.

• Able to communicate effectively in written and verbal formats, and work independently to identify and act on opportunities or solve problems.

• Advanced skills in Excel or Google Sheets, including experience building financial models to support effective decision-making.

• You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process. 

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer some questions related to the requirements of the role and the culture at Oak. After the advert closes, your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).

If you are shortlisted, we’ll invite you to a remote interview on Zoom.

We love giving feedback, so at the end of the application process we'll share how well you performed.

We are aiming to start interviews early November.

We are experiencing really good responses to our job adverts. This may lead us to close the role early, so if you are considering applying then please get your application in early to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Vice-Chancellor’s Office
Development, Alumni and Campaigns Office

Development Manager
Ref: ALC1611

Starting salary from £38,784 per annum, dependent on skills and experience, with an annual increment up to £46,049 per annum. 

This is an exciting time to join our fundraising team in the Development, Alumni and Campaigns Office. Our £100m fundraising campaign, Dare to Do Different, is underway and we wish to appoint an individual who shares in our passion for philanthropy.

You will be joining a dedicated and enthusiastic fundraising team where you will be personally responsible for managing a portfolio of individual relationships. You will cultivate, solicit and manage a portfolio of major donor prospects (this includes holding regular face-to-face meetings) to secure significant donations towards our themes of Climate, Health, Creative and Campus.

Degree-educated or with equivalent qualifications/experience, you must have excellent communication skills and a proven track record in fundraising or relationship management.

This full-time post is available on an indefinite basis. 
 
UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

We strongly encourage applicants from underrepresented groups to apply, including candidates who are disabled, Black, Asian or from an ethnic minority, and/or LGBTQ+. We welcome applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Further information on our great benefits package, including 44 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our benefits page.

Closing date: 22 October 2025 

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

Job title: Employer Engagement Manager

Reports to:   Head of Programmes

Line reports: None

Location: Flexible, hybrid, with some travel required to our offices (London, Manchester or Birmingham)

Salary:          £38,000-£41,000 (£39,000-£42,000 in London)

Hours:           Full-time, 37.5 hours per week, with occasional evening or weekend work (TOIL provided). Open to flexible working.

Contract: FTC 12-months, with intention to convert to permanent position subject to funding and organisational requirements.

Overall purpose

The Employer Engagement Manager (EEM) will play a critical role in ensuring refugees supported by Breaking Barriers access meaningful, opportunities that align with client needs and labour market demand. The postholder will lead employer outreach and partnership building in priority sectors and embed consistent systems and processes that make employer engagement coordinated and impactful across the organisation. The EEM will support pathways, work placements, recruitment pipelines and workshops by ensuring employer input is actively embedded where relevant.

This is a strategic, hands-on role, the successful candidate will map and cultivate employer relationships, secure employer input into sector pathways, workshops and recruitment initiatives, translate labour market intelligence into programme improvements, and design the operational processes that enable Programmes and Corporate Partnerships to work together effectively. You will operate in a matrix environment, collaborating closely with the Programmes, Corporate Partnerships and Client Services teams but will not hold direct line-management of delivery staff.

The role is set up to be ambitious but achievable within 12 months. The priority is to build tested, repeatable employer engagement practice (relationships, processes, insight-sharing and measurable impact) that can form the foundations of a permanent employer engagement function if/when funding allows.

To view the full job description and person specification, as well as details on our accessible recuitment process, please view the attached recruitment pack.

Other considerations

• This is a fixed-term contract for 12 months. Toward the end of the term, a review will be conducted to assess the impact and scope of the role, with the intention to adapt into a permanent position subject to funding and organisational need.
• This role may require occasional travel for employer meetings, events, and networking opportunities.
• Some evening or weekend work may be required to attend employer engagement activities (TOIL provided).

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.   

• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

  Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.

How to apply 

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Closing date for applications is 11:30pm on Tuesday 28 October. Please note that interviews will be held on a rolling basis and we reserve the right to close the advert early if a suitable shortlist is found.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to emply more people from a refugee background. With this in mind, we particularly welcome applicants with experience with of seeking asylum and / or a refugee background.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experince of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network. Please reasch out to HR Manager, Caroline Meechan for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Location: Preferably London due to the clients you'll be working with; however, we will accept applications for any UK Trust office. This is a hybrid role, and 40-60% of your week will be in the office 

Interviews: 3rd and 4th November

For more information, or to apply, please click 'apply now' to be directed to our website.

We’re looking for a bold and creative Business Development Manager to join The King’s Trust. This is an exciting opportunity to drive forward some of the most innovative commercial campaigns, cause-related marketing and fundraising products in the charity sector. Your work will directly power our mission to support young people to live, learn and earn, while helping us grow long-term, high-value brand partnerships.

In this role, you’ll take the lead on securing six-figure strategic partnerships from the consumer and leisure sectors. You’ll work closely with brand, youth marketing, commercial and senior leaders to develop pipelines, respond to briefs, and create bespoke opportunities that inspire brands to work with us. With your relationship-building skills, commercial acumen and creative flair, you’ll deliver compelling pitches, proposals and presentations that showcase the power of purposeful partnerships with The King’s Trust.

If you’re a confident partnership builder with a track record of winning big, thrive in a target-driven environment, and love bringing ideas to life through creative campaigns, we want to hear from you. Join a team that’s ambitious, collaborative and focused on transforming futures, and play your part in helping more young people unlock their potential.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Business Development Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of a Business Development Manager! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Up to £34,400 per annum (£43k pro-rata), plus 8% employer pension contribution, excellent holiday
28 hours per week
Permanent role
Hybrid working – homebased working for the majority of time with a need to attend head office in Godalming monthly (open to negotiation), plus a requirement to travel for relevant events and meetings

Use your creativity and compassion to help animals live free from cruelty.

At the League Against Cruel Sports, we are powered by a passionate vision: a society where animals are no longer persecuted in the name of ‘sport’. Legacies already fund around half our work — and as our new Legacy Marketing and In Memory Manager, you’ll play a central role in securing the long-term future of our mission.

You’ll lead the development and delivery of inspiring campaigns that show supporters the incredible impact their legacy could have, helping us protect animals for generations to come. You’ll also develop our first-ever In Memory giving strategy – creating meaningful, sensitive ways for people to honour loved ones through our work.

We're looking for someone with experience of running integrated Legacy and In Memory campaigns across multiple channels – someone who can tell a powerful story, build trust, and connect emotionally with our supporters. You’ll be confident managing projects, budgets, creative suppliers and data. Most of all, you’ll be motivated by impact – using insight and empathy to deliver work that really matters.

This is an exciting time to join our ambitious Fundraising Team as we grow our reach, deepen our supporter relationships and transform how people think about animals and sport. If you want to help build a kinder future, we’d love to hear from you.

What you’ll be doing:

• Driving and delivering legacy strategy; acquisition, conversion and stewardship campaigns
• Designing and launching a new In Memory strategy
• Creating compelling supporter journeys and communications
• Running events, appeals and digital campaigns
• Working closely with internal teams; fundraising, campaigns & communications, public affairs, intelligence and finance
• Using insight and analysis to drive improvement and impact

What you’ll bring:

• Proven experience of Legacy and In Memory fundraising across multi-channel delivery
• Strong project management and creative campaign delivery skills
• Excellent copywriting and creative briefing skills
• Confidence with data, segmentation and analysis
• Confidence to represent the League at supporter events
• A collaborative approach and a genuine commitment to animal welfare

Why Join Us: 

We understand the importance of a healthy work-life balance, with 28 days of annual leave (in addition to the public holidays and rising with service) and flexible working arrangements, including options for compressed hours and remote work from, day one. Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League.

The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.

We believe that together we can end animal cruelty in the name of sport. Join us in our purposeful mission to redefine what is acceptable and inspire positive change in animal welfare legislation. 

Ready to make a real difference?

Don't wait - apply now! We're looking to fill this position quickly and will be reviewing applications on a rolling basis. To apply, please submit your CV along with a covering letter.

Salary: £45,981
Contract: Full-time, permanent
Location: Turn2us London Hub (Farringdon) & homeworking

As the Supporter Engagement & Legacy Manager you will play a key role as we seek to reignite our legacy marketing programme and grow overall individual giving income to help ensure long-term support for those facing financial difficulty. You will be responsible for the project management and implementation of all supporter engagement activity, acquisition, and legacy marketing activities, ensuring all activity is optimised and campaigns include enhanced digital and social media content.  

Reporting to the Co-Heads of Supporter Engagement and managing the Supporter Engagement Officer, you will develop a multi-year plan to rebuild legacy income and a pipeline of legacy supporters, including re-engaging the EFH care home staff and major donors.

You will be responsible for supporting the strategic direction, operational plans and effective management of Turn2us’s giving programmes from individuals including appeals, regular giving and legacies, maximising net income from new and existing income streams.

The successful candidate will have experience of managing direct marketing campaigns in a charity environment as well as proven ability to manage successful legacy marketing campaigns. They will have significant experience stewarding individuals and legacy supporters and be adept at communicating the impact of donations, as well as having line management experience. The ability to make a strong case for supporting Turn2us’ key areas of work is crucial, as is an aptitude for proactively increasing acquisition and retention rates.

The post holder will also be a self-starter who is comfortable building new strategies from a relatively small pool of supporters and is experienced testing different tactics to establish the best practice for Turn2us.

If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 29th October 2025 at 23:59pm.

Interview date: 11th November 2025

Join the V&A East launch team 

We’re seeking a Senior Campaign Delivery and Channel Manager for the landmark opening of V&A East Museum and debut exhibition The Music Is Black. Sitting within the V&A’s Marketing team, you'll act as the linchpin of this complex, high-profile launch, with a remit to ensure resources are maximised and campaigns are delivered strategically, creatively, and effectively across all channels to meet audience and commercial goals.​

About the V&A

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.

Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. 

Harris Hill is delighted to partner exclusively with Consumers International, the only global membership body for consumer organisations, to recruit their new Advocacy and Regulatory Engagement Lead.

Consumers International unites over 200 member organisations in more than 100 countries. Together, they work to protect and empower consumers everywhere, championing their rights and ensuring their voices shape products, policy and practice.

In this newly created position, you will play a lead role in one of the world’s most innovative global programmes on fair digital finance. Working closely with consumer associations, regulators, policymakers and global partners in the digital finance ecosystem, and with a focus in low- and middle-income countries, the Lead will ensure that the voice of consumers informs digital finance reform.

As Advocacy and Regulatory Engagement Lead, your role will be to drive impactful policy and regulatory engagement under the Fair Digital Finance Accelerator. You will shape and implement advocacy strategies targeted at financial services regulators to strengthen consumer protection and resilience in digital finance, particularly in instant interoperable payment systems.

Representing the organisation in high-level forums, you will also champion innovation in consumer advocacy and ensure tangible impact in markets around the world. Your experience will combine political acumen, relationship-building skills and a network mindset, and you will be able to talk to stakeholders in the Financial Inclusion space with confidence.

Your experience;

• Proven experience in advocacy, government relations or public policy (ideally in financial regulation, consumer protection or digital policy).
• Demonstrated ability to influence regulatory or policy change in partnership with civil society or multistakeholder coalitions.
• Strong understanding of regulatory processes in low- and middle-income contexts and familiarity with digital finance ecosystems.
• Excellent relationship-building and networking skills, with experience facilitating collaboration across diverse stakeholders. Bringing in and utilising your connections with stakeholders in this space is highly desirable.

There is a unique opportunity to shape the role, and run with your ideas, therefore it is well suited to a pro-active self-starter, someone who is highly detail oriented and with strong project management skills.   

- Salary: £45,000

- Full-time hours, 3 year FTC.

- This is a remote based role. Drawn to candidates living in European and East African time zones, to be able to effectively work with their team. There is no office, however, if you are London based, there is an option to meet at a co-working space weekly.

To apply, please submit your up-to-date CV by 09:00 (UK time) on Friday 7^th November 2025.

Please note that only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Make-A-Wish UK is seeking a visionary leader to drive public fundraising and supporter engagement at scale. This strategic role oversees all public income streams, including: individual giving, legacies, events, and innovation, while leading a high-performing team and sector-leading Supporter Care function.

You'll shape long-term growth, deliver significant income targets, and champion a supporter-first culture across the organisation. As part of our Extended Leadership Team, you’ll influence board-level decisions and help ensure Make-A-Wish UK continues granting life-changing wishes for children with critical illnesses.

Core Purpose: 
The Head of Public Fundraising is a pivotal strategic leadership role at Make-A-Wish UK,   responsible for the strategic direction, planning, delivery, long-term growth and performance of all public fundraising and supporter engagement activity.
 
This includes   strategic oversight of all public income streams - individual giving (cash, regular giving, lottery, payroll), legacies, in-memory giving, challenge events, community fundraising, owned products, and innovation—as well as   operational leadership of the Supporter Care team, which manages supporter care, income processing, data imports, and inbound queries for the whole organisation.
 
The role leads a multi-disciplinary team of around 20, across four core public fundraising and engagement functions, who are responsible for delivery of a high-performing public fundraising programme and sector-leading supporter care function - acquiring, engaging, and retaining supporters at scale, growing income sustainably and ensuring every interaction reflects Make-A-Wish’s values and drives long-term income growth.
 
This role contributes to over 50% of the charity’s total fundraised income, plays a critical role in long-term sustainability, and operates at cross-organisationally to embed a supporter-first culture, championing   segmentation, stewardship and integrated journeys that drive lifetime value. The role is responsible for delivering significant and growing income targets, developing multi-year investment plans, and influencing organisation-wide strategies to ensure we are equipped to serve a growing supporter base. The postholder is part of the Extended Leadership Team (XLT), reporting to the Director of Income & Engagement, and influences decisions at Board level through strategic investment planning and performance reporting.

Essential Criteria:

• Minimum 10 years’ experience in public fundraising, with a strong track record of income growth across a broad portfolio of income streams (e.g. individual giving, legacies, community, events, innovation, lottery).
• Experience of leading the development and implementation of organisation-wide strategies, and aligning team plans to broader strategic priorities.
• Demonstrable success in a senior leadership role of similar scale and complexity, with full accountability for strategy, delivery, performance and people management across multiple teams and functions.
• Proven experience in designing and delivering large-scale fundraising strategies, investment plans, and innovation pipelines which supports the organisational vision, mission and strategic objectives.
• Significant experience of leading both income-generating and operational functions (e.g. supporter experience or donor services).
• Highly experienced in developing and delivering multi-channel and multi-product acquisition, engagement and retention strategies to engage a range of supporter audiences to grow a supporter database and increase lifetime value.
• Highly experienced in using different direct marketing techniques across a range of channels including DRTV, DM, F2F, TM and digital marketing, with a proven track record of income growth within a fundraising environment, developed and delivered with a focus on future sustainability.
• Strong background in managing multi-million-pound budgets and long-term ROI models, including regular Board-level reporting.
• Strong external representation skills, including managing relationships with key suppliers, agencies, and sector partners.
• Demonstrable ability to lead insight-driven innovation, with experience of testing, scaling and refining audience-led approaches.
• Comfortable using digital tools, automation or CRM platforms to optimise supporter journeys and improve operational efficiency.
• Deep understanding of UK fundraising regulation, supporter data compliance, and charity governance. Awareness of organisational risk and compliance, including how regulatory or reputational risks impact strategic decision-making.

Skills, knowledge and behaviours required for this role:

• Strategic and commercial thinker, able to balance short-term results with long-term growth and sustainability.
• Inspirational leader with experience managing large teams, including senior managers, across income and service functions.
• Flexible and adaptive leadership style, able to support a range of personalities and development needs across the wider team.
• Confident leading across the full employee lifecycle, from recruitment to performance management and succession planning.
• Excellent communicator and presenter, able to engage, influence and motivate stakeholders at all levels, including Board.
• Highly numerate, with experience in multi-year investment modelling and income forecasting across multiple programmes.
• Skilled in insight-led decision making, journey optimisation, and integrated campaign delivery.
• Strong understanding of digital marketing tools and supporter engagement across online channels.
• Experienced in designing and improving supporter journeys to increase satisfaction, retention and lifetime value.
• Proficient in CRM and insight tools (e.g. Salesforce, Power BI, Google Analytics).
• Highly organised, analytical and outcome-focused, able to manage multiple complex workstreams and competing deadlines.

Strategy and Planning

• Develop, own and drive the Make-A-Wish Public Fundraising strategy and roadmap, aligning it to organisational goals and strategy, and ensuring long-term scalable, sustainable income growth.
• Shape strategy and long-term plans across all public income streams: individual giving (cash, RG, lottery, payroll giving), legacy, in-memory, third-party events, community fundraising, owned products and innovation.
• Use insight, segmentation, and lifetime value data to inform fundraising planning across acquisition, engagement, and retention. This includes owning the Make-A-Wish supporter segmentation model.
• Ensure the team adopts a test-and-learn culture grounded in insight, continual improvement and audience understanding.
• Lead the development of scalable propositions, product strategies and audience approaches across all public income channels.
• Set up and model new income streams from scratch (e.g. lottery and regular giving programmes), with robust 10-year financial investment cases to inform Board-level decisions.
• Oversee the development of the engagement strategy for these supporters—defining its purpose, positioning, and role in supporting income growth, supporter satisfaction, and operational excellence.
• Oversee the development and delivery of a comprehensive Supporter Care Roadmap, ensuring all inbound supporter touchpoints are high quality, timely, compliant, and aligned with Make-A-Wish’s tone, values, and fundraising activity.
• Provide strategic leadership to the Supporter Care function, ensuring it is fully embedded into the public fundraising model and capable of scaling as supporter volumes grow, including future-facing processes, tech use, and journey mapping.
• Lead strategy on audience journeys and supporter touchpoints, including Make-A-Wish’s Contact Strategy, driving joined-up experiences and consistent messaging.
• Contribute to the overall organisational strategy through Extended Leadership Team (XLT) engagement, ensuring public fundraising is fully integrated. Act as a senior leader within Income & Engagement and across the organisation, contributing to cross-functional strategy and planning.

Operational Delivery

• Oversee the delivery of public fundraising programmes across all channels and products, ensuring alignment to income, supporter volume, and ROI targets.
• Lead the development and testing of new fundraising propositions, programmes and products, in line with audience needs and market opportunities.
• Oversee the team to deliver multi-channel campaigns across DRTV, direct mail, F2F, telemarketing, digital and social - working closely with agencies and internal teams.
• Ensure all supporter journeys across fundraising and experience are aligned, data-driven, and optimised to deepen engagement and improve retention.
• Oversee the operational performance of the Supporter Care Team, ensuring efficient income processing, compliant data handling, and prompt responses across phone, inbox and other inbound channels.
• Deliver continuous improvement across supporter care workflows—introducing training, process optimisation, documentation and KPIs.
• Ensure fundraising and supporter care functions meet all regulatory requirements (Fundraising Code, Gambling Commission, GDPR), including acting as the lead for the Gambling Commission.
• Lead strategic projects at XLT level that improve supporter engagement, fundraising effectiveness and operational scalability.

Financial Management

• Hold responsibility for multi-million pound income and expenditure budgets across the department.
• Lead business planning, investment proposals, budgeting, and reforecasting across all public fundraising and supporter care activity for 5 to 10 year plans.
• Build and manage multi-year investment models to inform income planning, particularly for high-potential streams like regular giving and lottery.
• Monitor and report on financial performance, providing insight, variances, and recommendations to senior stakeholders and the Board. Monitor return on investment across products and channels to inform future strategic decisions.
• Support senior managers to manage their budgets effectively and adapt where needed to maintain financial performance.
• Ensure all activity within supporter care operations is cost-effective, accurate and delivers strong value for money.

People Leadership and Culture

• Provide strategic leadership to a multi-functional team of approximately 20 colleagues, including four senior direct reports across core fundraising and supporter servicing functions.
• Set a clear team vision and ensure that performance, culture and development support organisational ambitions and create a supportive, inclusive culture focused on shared goals and continuous improvement.
• Embed a high-performance culture through clear goals, coaching, accountability, and personal development plans.
• Champion coaching, cross-team collaboration and a test-and-learn culture - empowering staff to innovate and drive impact.
• Ensure Supporter Care staff are resourced, trained and empowered to deliver a high-quality supporter experience that aligns with strategic goals.
• Lead on culture change within the Supporter Care function, embedding shared purpose with fundraising and a deep understanding of how supporter experience contributes to retention and long-term income growth.
• Shape the future structure and capability of the team to support long-term growth, including the integration of the Supporter Care function into the public fundraising model.

Stakeholder and Supplier Management

• Lead strategic supplier relationships across fundraising and experience (media, creative, F2F, print, fulfilment), negotiating contracts and ensuring high-quality delivery.
• Build strong internal relationships with stakeholders in Brand, Digital, Tech, Finance, Data and Wishgranting to deliver joined-up strategy and planning. Collaborate with key internal stakeholders to deliver integrated, insight-led supporter journeys and ensure shared accountability for audience experience
• Collaborate with the Head of Brand & Comms to ensure fundraising communications reflect the brand and improve audience engagement.
• Represent Public Fundraising at the Extended Leadership Team (XLT), contributing to cross-charity strategy, insight sharing and project delivery.
• Act as a key internal ambassador for the supporter, using insight and feedback to shape fundraising propositions and operational improvements.

Data, Insight and Innovation

• Work in partnership with Data & Impact to develop insight tools and reporting dashboards to track performance across both income and supporter experience.
• Oversee use of segmentation, audience journey mapping, and predictive analytics to inform both fundraising and operational planning.
• Lead on Make-A-Wish’s innovation pipeline within Public Fundraising, identifying opportunities for new product development and managing test-and-learn pilots through to scale.
• Monitor market trends and competitor activity to ensure fundraising and supporter care stay relevant and responsive to audience expectations.
• Own delivery of the supporter care improvement programme, embedding measurement of satisfaction, service levels, and team performance.

The Role

There are a billion teenagers on the planet. Reaching people with the good news of Jesus, particularly emerging generations, is a global priority for Alpha. However, we must reach them in engaging and relevant ways to their current contexts and cultures. In 2024, we launched a brand new Alpha Youth Film Series, a pioneering product that is having a global impact on the number of young people meeting Jesus through Alpha around the world.

We are now looking for an enthusiastic, experienced, creative Marketing Manager who can hit the ground running to help us take the Alpha Youth brand to the next level, with a particular focus on marketing the new series.

In this role, your core focus will be managing the development, planning and delivery of an exceptional marketing strategy for Alpha Youth.

Working collaboratively with teams across Alpha and our global offices, you will use your marketing knowledge and outstanding planning skills to take a view of our audience, messaging and channels, ensuring the timely delivery of strategic marketing campaigns which will have the biggest impact in achieving our organisational goals.

The Responsibilities

Strategic Planning and Execution:
• Formulate and execute a marketing, communications and content strategy aimed at raising the awareness, understanding, interest, engagement, and growth of Alpha Youth. This role needs to be able to both write the marketing strategy and hold responsibility for its roll out, with the support of the wider Alpha Youth team and the Global Head of Marketing.
• Develop and manage a detailed, costed and timed annual marketing and communications plan that identifies all key activities that Alpha Youth needs to engage in to achieve its objectives (including all appropriate channels to market) and report monthly on this.
• Ensure programme milestones related to marketing and communications are achieved on time and within budget.

Brand Management:
• Working with our Global Creative team and external freelancers as required, oversee the creation of compelling marketing assets, including content, graphics, event collateral and other materials.
• Ensure consistency and coherence is maintained in brand messaging across all marketing materials.

Content Creation:
• Work in a collaborative manner to develop and execute a year-round content marketing strategy that enables the distribution of impact-driven, engaging content to our target audience for various marketing channels, including social media, email campaigns, podcasts, blogs, and website content.
• Able to brief in creative ideas to the design and video team and oversee the feedback process and their delivery from start to finish.

Analytics & Reporting:
• Monitor and report on the performance of marketing campaigns, providing insights and recommendations for improvement, particularly holding a close awareness of how Alpha Youth’s social channels are performing.

Internal Communications:
• Lead on all Alpha Youth related internal comms ensuring global brand campaigns and updates are communicated effectively and in a timely manner across the organisation.

The Right Candidate

• At least 3 years in a marketing role with a proven track record in the development and implementation of successful marketing campaigns and strategies
• The ability to write a multi-discipline marketing strategy across channels and audiences
• A strong understanding of digital channels and their supporting analytics
• Comfortable working across multiple projects simultaneously, with an ability to prioritise and manage your time as required
• Exceptional attention to detail with an ability to remain organised
• A self-starter able to take ownership of the Alpha Youth brand and marketing and drive this forwards
• Creative and nimble, with a desire to generate new ideas, chase new opportunities and solve problems when they occur
• Strong project management skills
• Excellent written and oral communication skills in positioning, messaging and storytelling
• Highly collaborative with a deep sense of ownership and accountability
• Structured and a strategic thinker
• A bias towards action and getting things done
• Flexible, reliable and a proactive team player