Digital services manager jobs
Head of Member Experience
£52,744 per annum plus excellent benefits
London WC1X and home-based
35 hours per week
Permanent
The Head of Member Experience is a high-profile leadership role at the College, responsible for shaping and delivering an innovative and inclusive membership experience for over 25,000 paediatricians and child health professionals globally. You will lead on membership strategy, operations, engagement, and benefits development; ensuring that our members receive real value and meaningful support throughout their careers.
As Head of Member Experience, you will oversee the development and delivery of a compelling member benefits offer, using data, insights and member feedback to enhance satisfaction, retention and income (currently over £7.5 million). Working closely with colleagues across digital, marketing, finance and careers, you will drive improvements in how we serve our members, from onboarding and services to communications and digital infrastructure.
Reporting to the Associate Director of Membership and Engagement, you will also work with senior leaders and committees, leading the reporting and analysis of membership performance, and contributing to College-wide strategic priorities.
You will be responsible for engaging with governance processes around membership, including overseeing changes to membership categories and election of senior member roles, and ensuring that member needs and insights are championed throughout the organisation.
You should bring significant experience of leading membership functions in complex organisations, including expertise in digital service delivery, budget management, and cross-functional collaboration. You’ll also need excellent communication skills, sound judgement, and the ability to balance strategic vision with operational execution.
A background in the healthcare sector, knowledge of governance matters, or a professional membership (e.g. CIM) would be advantageous. A formal project management qualification is also desirable.
The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.
Closing date: 12 June 2025.
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.



The client requests no contact from agencies or media sales.
At SafeNet, we believe in empowering individuals to build safer, healthier futures. We're offering a unique opportunity to train towards a Level 4 Domestic and Sexual Abuse Support Worker qualification, paving the way for a fulfilling career in roles such as:
- Domestic Abuse Support Worker
- Children & Young People Domestic Abuse Support Worker
- Independent Domestic Violence Advisor (IDVA)
- Black and Minoritised Specialist Support Worker
- Outreach Community Support Worker
- Refuge Support Worker
- Independent Sexual Violence Advisor (ISVA)
We invest in our people, ensuring you learn and grow with SafeNet. Join us and be part of a team dedicated to creating lasting change.
About Us.
SafeNet is an innovative, value-led charity empowering individuals to live free from domestic abuse through fair, inclusive, and compassionate support services. Every day, we assist those who reach out to us in leading safer, healthier lives. As part of The Calico Group, our shared purpose is to make a real difference in people's lives.
We are at the forefront of promoting safe, healthy relationships and the conditions for productive and positive futures. SafeNet delivers innovative and life-changing services to support over 500 victims and survivors each year across Burnley, Lancaster, Rochdale, Bury, Preston, Pendle, and Oldham.
The Opportunity
We are seeking passionate, caring individuals who are excellent team players and committed to providing high-quality, trauma-informed services for victims and survivors of domestic abuse.
As a Domestic Abuse Support Practitioner (Children and Young People) within SafeNet’s community team, you will:
- Build trusted, supportive relationships with children and young people, working both one-to-one and in group settings, ensuring they feel heard, safe and empowered.
- Provide a high-quality, proactive frontline service to children and young people affected by domestic abuse, supporting their emotional wellbeing and helping them feel safe.
- Work closely with parents or carers, promoting healthy relationships and supporting families to recover together.
- Assess risk and complete safety and support plans that are child-centred and inclusive.
- Ensure all support is trauma-informed, accessible, and inclusive to reflect the diverse needs of the community.
For further information about the role, please visit the Role Profile.
What We’re Looking For
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
- Experience supporting and advocating for parents through Safeguarding/Child Protection processes and the Family Court System.
- The ability to work directly with children and young people, both individually and in group sessions, using creative and age-appropriate approaches to help them express themselves and recover from the impact of domestic abuse.
- A commitment to helping families rebuild relationships that may have been affected by abuse.
- Confidence in organising and facilitating structured activities for children aged 0–18, enabling learning, development, and fun in a safe environment.
- Experience of contributing to reports for Courts and Children’s Social Care conferences and meetings regarding the families you support.
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
- Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
- Mental Health Support – Access emotional and mental well-being services through Spectrum.
- Cycle to Work Scheme – Save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – Peace of mind for you and your loved ones.
- Financial Advice – Expert guidance to help manage your finances.
- Recognition Awards – Celebrate your achievements with our recognition programs.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – Stay fit with local gym access.
- One Calico Events – Connect and unwind at our employee social gatherings.
- Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
How to Apply
Click Apply Now to complete your application online. Applications close on 13th June 2025
We can’t wait to welcome you to our team!
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
Don’t Leave it Too Long!
We don’t want you to miss this opportunity, the closing date for applications is 13th June 2026
Interview Dates
It is likely that interviews will be conducted on 30th June 2025
This post is open to women only. Section 7 (2) (e) of the Sex Discrimination Act 1975 applies.
SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented. SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803.
The client requests no contact from agencies or media sales.
Director of Programmes
London (with flexibility for one day of remote working per week)
£72,000 – £92,000 per annum
Our client, a fast-growing London-based charity harnessing the power of football to transform lives, is seeking a strategic, delivery-focused Director of Programmes to lead the next phase of its operational growth. The organisation delivers accessible, high-quality football programmes to thousands of young people across London, regardless of background or ability to pay.
With ambitious plans to reach 20,000 young people each week by 2028, this senior leadership role will play a critical part in ensuring the charity’s programme delivery continues to scale without compromising on quality, impact, or accessibility. The successful candidate will be responsible for building and managing the operational engine that underpins the charity’s work, shaping the football experience on the pitch and ensuring consistency across multiple delivery sites.
This is an opportunity to lead a high-performing, mission-driven team and to embed the systems, structures, and culture needed for sustainable growth. The Director will oversee delivery and safeguarding, drive data-informed decision-making, and work closely with internal stakeholders and external partners to maintain the charity’s high standards and trusted reputation.
While experience in football is not required, a deep passion for the sport and its power to drive social change is essential. This role is ideal for someone eager to lead programme delivery at scale and ensure that no young person is left behind due to their background or financial circumstances.
The ideal candidate will bring:
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Proven experience leading and scaling programme or service delivery in a fast-paced, high-growth environment
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Strong operational leadership with a data-driven mindset and digital systems expertise
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A track record of managing teams, building high-performance culture, and fostering cross-functional collaboration
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Deep understanding of safeguarding and risk management in youth-focused settings
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A passion for using football or sport more broadly as a tool for social impact
This is a unique opportunity to shape a much-loved product and play a pivotal role in building a more inclusive, accessible future for youth sport in London.
Recruitment Timeline
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Deadline for applications: Wednesday 26th June 2025
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Interviews with Prospectus: w/c 30th June
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First Interview with the Client: w/c 14th July (online)
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Final Interview with the Client: w/c 21st July (in-person)
To learn more and see how to apply, please redirect to the role on our website.
Prospectus is proud to support candidates throughout the recruitment process. Applications are welcome from all backgrounds, and we are committed to fostering an inclusive recruitment experience.
Position: Evidence Programme Lead
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £44,339 per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession/Technical
You’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
It is a very exciting time to join the MS Society as Evidence Programme Lead. We are implementing an ambitious cross-organisational transformation programme. And we have just started a new 2025-29 strategy.
We’re looking for a person with strong social research skills who has the ability to lead our Evidence team. We’re looking for someone who can work collaboratively across the organisation to ensure we’re developing our evidence base to inform our work.
With extensive experience and knowledge of applied research, evaluation and data analysis, you’ll provide strategic leadership to design, develop and deliver a programme of evidence projects as well as managing a team of evidence officers, identifying gaps in our evidence and providing advice about how to fill them.
You’ll deliver internal projects and commission external research projects, working with colleagues in policy, press, campaigns and beyond to do so. Contributing to key internal working groups will be another key aspect of the role, as well as monitoring and responding to requests for evidence. And you’ll be committed to ensuring people with MS are involved in the design and delivery of evidence projects and to ensuring we seek views from people from a wide range of backgrounds.
Closing date for applications: 9:00 on Thursday 19 June 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Who are we?
Founded in 1807, we are the oldest geological society in the world. Today, we are a world-leading communicator of Earth science – through publishing, library and information services, cutting-edge scientific conferences, education activities and outreach to the general public. We also provide impartial scientific information and evidence to support policy-making and public debate about the challenges facing humanity.
We have a membership (Fellowship) of c. 12,000, more than 2,000 of whom are based outside the UK. Approximately 3,000 are Chartered Geologists or Chartered Scientists - professionals who have demonstrated a high level of technical competence in their field and a commitment to professional ethics.
We have been a major publisher within the community since 1811. An independent and international publisher, we are dedicated to providing a high-quality service to geoscientists globally and any surplus is invested to support our discipline. We publish a diverse range of books and journals on the Lyell Collection, with over 10,000 pages of new peer-reviewed geoscience literature being made available every year.
Our strategy …
- Advance multidisciplinary Earth science to inform global issues
- Be the inclusive and collaborative home for UK Earth scientists and increase our international orientation
- Support professional development, careers and education in Earth science
- Become a dynamic and responsive organisation with a strong digital identity
The essentials …
- Permanent, full-time
- £26,000 - £27,500 (depending on experience)
- Hybrid working with 2 days per week in the Bath office
Overall purpose of the role …
- To provide wide-ranging administrative support to the Head of Publishing Development and Commissioning Editor.
- To provide routine administration of the Society’s online submission and tracking system.
- To prepare book titles for production by ensuring all necessary information is present, including manuscript files, author information and necessary permissions for secondary-source content.
- To collate relevant data and conduct project-based research to guide colleagues and external editors on editorial and business decisions and to drive development.
Specific own responsibilities …
- Performing specific checks on manuscripts
- Handling editor, author and reviewer queries
- Accurate record-keeping for data related to publication of books
Major accountabilities …
1. Liaise with and provide support for authors, editors and reviewers using the Society’s online submission systems and autonomously undertake routine checking and chasing to ensure there are no delays, as specified by the Head of Publishing Development.
- Help authors, editors and reviewers with their queries
- Extend deadlines in conjunction with editors
- Support the Commissioning Editor in gathering feedback from external collaborators on a regular and timely basis
- Assist in the maintenance of the relevant parts of the online submission system and seek to continually improve processes and efficiencies
- Send Editor links
2. Work with authors/editors to ensure adherence to ethical policies and to secure timely delivery of outstanding material.
- Undertake initial quality check of manuscripts upon submission including running an iThenticate report, co-author verification and identifying conflicts of interest.
- Assess manuscripts for any content that may require written permission for reuse, and work with authors and editors to ensure this is provided ahead of the article being ready for production. Record any outliers that may impact future licencing.
- Support the Society’s publishing permissions workflow by fielding, assessing and responding to requests, and liaising with colleagues, as necessary
3. In collaboration with colleagues, work to ensure the effective and efficient operation of workflows connecting editorial and production teams by providing general administrative support to editorial and production staff.
- Monitor page extents for new submissions and books nearing production and communicate outlying cases to editors and colleagues
- Calculate length estimates of books nearing production
- Complete prompt and accurate upload of accepted articles to the production management system within timeframes
- Initiate production process and support flow of relevant information (editorial to production) within agreed timescale, including keeping of accurate notes on manuscript information within Editorial Manager
- Post-publication administration of records, to include book folders, closing records in Editorial Manager, and related tasks, as necessary
4. Provide administrative assistance to the Head of Publishing Development and Commissioning Editor.
- Providing administrative support for commissioning process
- Bespoke reports for partners, specialist groups, and other collaborators
- Preparation of standard documents relating to new titles
5. Provide assistance to other colleagues as required.
- Assist in the administration of publishing fees, relating to Open Access and others
6. Any other tasks that can be reasonably requested.
Person specification …
- Educated to A-level or degree level.
- Good IT proficiency (particularly spreadsheets) and full familiarity with the normal range of office software.
- Excellent interpersonal and communication skills.
- Excellent administrative, organisational and time management skills.
- Some general knowledge of, and interest in, the publishing process would be helpful.
A bit about us …
The Geological Society is a registered charity and employs just under 60 staff at its offices in London and Bath. The Society Publishing House is based in Bath, from where we provide a full publishing service to an international geoscience community across a portfolio of books, journals, and associated products.
As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in creating a positive workplace wellbeing culture and offer a range of benefits to our staff including:
- 25 days basic holiday entitlement you start, increasing up to 30 days with continued service (pro-rated for part-time staff)
- Option to purchase up to 2 days extra holiday days per year
- Contributary pension scheme with 10% employer contribution
- Access to 24/7 online GP with mental health & wellbeing counselling
- Free premium Headspace account for you and 2 members of friends/family
- Discounts and recognitions scheme
- Cycle to Work scheme
- Season Ticket Loan scheme
- Life Assurance and Income Protection schemes
- Free access to Royal Academy exhibitions
- Free Geological Society Fellow membership for qualified staff
The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society’s commitment to diversity, equality and inclusion.
The client requests no contact from agencies or media sales.
Oasis Youth Support Project Administrator
Oasis Community Hub Hadley and North Middlesex University Hospital
Part-Time, 24 hours per week (0.6 FTE)
Fixed Term Contract to March 2026
Salary £17,331 per annum, (inc. London Allowance) £28,886 for 1FTE
Oasis Community Hub Hadley encompasses a variety of integrated and diverse community projects which together have a common aim to bring transformation to the whole person and the whole community.
Oasis Community Hub Hadley is looking for a project Administrator to maintain the smooth day-to-day running of the Oasis Youth Support project at North Middlesex University Hospital, a project supporting young people who have experienced violence which has had a negative impact on their mental wellbeing.
Duties Include;
1. Updating and maintaining the project’s database from local NHS systems.
2. Identifying young people eligible for the service by screening referrals or trawling the hospital system and ensuring these are collated on the project database to be contacted by the youth workers.
3. Quality assure the data being recorded on the EVIDE system.
4. Preparing regular reports as required by the projects funders or other stakeholders.
You could be successful in this role if you:
· Have a relevant experience with administration, including using excel, word and other Microsoft systems.
· Have an eye for detail and accuracy.
· Possess excellent oral/written communication and organisational skills.
· Are self-motivated, with the ability to take initiative and work to deadlines.
Please be aware that although the role does not require face to face work with young people, the post-holder will be regularly reviewing and inputting details of incidents relating to youth violence.
This role is a challenging but very rewarding opportunity to make a positive impact on the lives of some of the most vulnerable young members of society who are living in challenging circumstances.
If you are interested in this position, please email a CV and covering letter detailing why you feel you are suitable for this role. Please visit the Oasis Charity Jobs website for further details.
Closing date for completed applications is Midday 16th June 2025.
Interviews will be held during the week commencing Monday 23rd June in Ponders End, Enfield (more details TBC nearer the time).
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
About us
The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.
About the role
This is a critical role that will work with the newly created Head of Media and Strategic Communications to help deliver an ambitious media strategy, which aims to help secure policy change, improve public attitudes and strengthen our new brand.
Duties and Responsibilities
- Create and deliver proactive media strategies to support fundraising, services, and policy work, securing coverage to engage target audiences and build the brand profile.
- Be a key member of a high-performing press office by building journalist relationships, handling media requests, drafting press materials, and supervising media volunteers.
- Monitor media coverage, maintain mailing lists, and distribute materials.
- Work with the Senior Stories and Content Officer to find compelling case studies and support refugees to share their stories.
- Produce social media content to inform and engage key audiences.
- Devise marketing plans to support services, influencing work, and brand building.
- Plan, produce, and review marketing and fundraising materials, ensuring quality, accuracy, and alignment with brand guidelines.
About you
You will have extensive experience in media and communications, having worked in a busy press office or PR agency. You are skilled at distilling complex issues into clear, consistent messaging for external audiences and have a proven track record of implementing media strategies across both traditional and digital platforms.
Staff benefits
To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:
- Training & Development
- Employee Assistance Programme
- Pension Scheme
- Work Life Balance Policies
- Employer-Sponsored Volunteering
- And more.
Let’s work together to improve the lives of refugees in the UK - apply on our website today.
Closing date: 11 June 2025.
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?
We are looking for a PA & Events Assistant to provide comprehensive administrative support to our Senior Leadership Team and help with the planning and execution of internal and external events. Reporting directly to our CEO, you will play a crucial role in upholding and improving our overall operational excellence.
We are a small, dynamic team, so there is also plenty of scope to get involved with other things and gain an insight into all areas of the charity, with opportunities for growth and development.
We have really ambitious plans for 2025 and beyond so we’re looking for an individual who has a hands-on approach and a can-do attitude!
About the role
As PA & Events Assistant you will:
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Manage diaries and inboxes for Senior Leadership Team (SLT) members, scheduling meetings, appointments, and ensuring timely responses to correspondence.
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Coordinate travel arrangements, prepare meeting agendas, and take minutes as required.
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Oversee general organisational inboxes (e.g., info@), ensuring prompt and appropriate responses or delegations.
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Maintain organised records of communications on our CRM and follow-up actions.
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Manage guest lists for all events, including invitations, RSVPs, and attendee communications.
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Own and update action trackers for key events, ensuring tasks are completed on schedule.
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Liaise with event suppliers and coordinate logistics to ensure successful event delivery.
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Support the maintenance of our volunteer database and for events ensure volunteers are engaged and recognized for their contributions.
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Recruit and coordinate volunteers for events.
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Organise and manage internal social events and initiatives, such as staff socials and the buddy system.
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Support the day-to-day office facilities, including maintenance requests, supplies inventory, and liaising with service providers.
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Assist with financial tasks such as processing invoices and volunteer expense claims.
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Manage the inventory and fulfillment of merchandise orders, ensuring timely delivery and accurate record-keeping.
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Maintain accurate records of donor interactions and funding outcomes on our CRM.
About you
Based within easy commuting distance of our office in Westminster, our ideal candidate would have some experience of being a PA and event organisation.
Key attributes we are looking for include:
- Excellent written and verbal communication skills
- A high level of organisation and attention to detail
- Ability to work independently and as part of a team
- An enthusiasm to learn and to develop knowledge and skills
- Confidence in using digital technology
We are committed to Equality, Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.
This role requires eligibility to work in the UK and a Basic DBS check.
Production Lead
Contract: Fixed Term contract to 31/3/26, potentially permanent pending confirmation of continued funding.
Salary: £35,500 - £43,000 per annum (pro rata), plus Into Film benefits
Location: London, UK (Hybrid working and office based as required, with some travel across the UK)
About Into Film
Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.
We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.
The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.
Our vision – Film enriches the life of every child and young person.
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.
Role Summary
An exciting opportunity to join Into Film and lead on the production of all audio-visual content for the UK’s foremost film education charity. Overseeing an in-house production team of six, the Production Lead will work closely with colleagues from across the organisation to identify, develop and deliver an exciting and wide range of content for classroom resources, social media channels and the Into Film website.
The role is initially available for a fixed term through to 31st March 2026, but may become permanent pending continuation of funding.
Main Responsibilities:
- Work closely with the Joint Heads of Programme and Head of Marcomms to identify audio visual requirements in support of the Into Film strategy, including income generation.
- Lead on planning and allocation of work for a team of six, supporting on and leading projects as required.
- Oversee departmental production budget, and budget from commissioning departments, ensuring that expenditure is planned, tracked and evaluated.
- Plan for and manage freelancers in support of production activity as required.
- Manage Production Team, identifying where support, training and development are required to ensure a flexible approach to producing a diverse range of audio-visual content.
- Ensure that statutory regulations in the provision of film and media content are complied with (safeguarding and child protection, GDPR etc.).
- Ensure that all audio-visual content is legally compliant and rights are cleared for use on specified channels.
- Oversee production on key projects including the Into Film Festival and the Into Film Awards.
- Ensure that Into Film audio-visual content reflects the diversity of its audiences, including teachers, young people and children from under-represented backgrounds and communities.
- Any other reasonable duties assigned by Into Film.
General Responsibilities:
- Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
- Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
- Contribute to long term planning to ensure growth in line with demand and resources.
- Contribute to the regular monitoring and evaluation of Into Film’s work.
Person Specification:
Minimum Requirements:
- A minimum of two years’ experience of team management in a fast-moving production environment.
- Experience of audio-visual content production and post-production, including for social media.
- Extensive experience of working successfully and collaboratively with senior colleagues from across an organisation to plan and produce audio-visual content.
- Experience of managing individual project and departmental budgets.
- Good working knowledge of rights and compliance issues in relation to audio visual production.
- Confident, creative judgement, including experience of feeding back on briefs, scripts and edits, and taking responsibility for project sign-off and delivery.
Desirable:
- Experience of producing audio-visual content for an education and/or youth audience.
- Experience of editing audio-visual content using Premiere Pro.
Into Film employees enjoy the following benefits:
- Annual Leave – 28 days (pro–rata), including 3 days to cover office closure between Christmas and New Year
- Additional long service holiday award – after 3 years at Into Film, staff are awarded one extra day of holiday for each additional year worked, with the total entitlement capped at 35 days, i.e. on your 4th anniversary at Into Film your leave entitlement will rise to 29 days, on your 5th anniversary, your entitlement will go up by another day to 30 days etc.
- Pension – matched up to 5% of salary (2% above statutory employer contribution).
- Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
- Enhanced parental/paternity/shared parental leave.
- Support for professional qualifications – money towards courses and/or study days, if relevant to role.
- Interest–free non–essential study loans.
- Interest–free bike/scooter/travelcard loan.
- Career break – up to 4 weeks unpaid leave, after 2 years’ service (at managers’ discretion).
- Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
- Wisdom health cover – including £75 annual eye care cover, as well as health insurance (non–contributory, apart from employee tax contribution).
- BenefitHub portal – offering discounts on healthcare, wellbeing products, and lifestyle products and services.
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
Closing: 9:00am, Monday 30th June 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At Into Film, we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised, and reviewed in a random order by members of our team.
No agencies please.
At SafeNet, we believe in empowering individuals to build safer, healthier futures. We're offering a unique opportunity to train towards a Level 4 Domestic and Sexual Abuse Support Worker qualification, paving the way for a fulfilling career in roles such as:
- Domestic Abuse Support Worker
- Children & Young People Domestic Abuse Support Worker
- Independent Domestic Violence Advisor (IDVA)
- Black and Minoritised Specialist Support Worker
- Outreach Community Support Worker
- Refuge Support Worker
- Independent Sexual Violence Advisor (ISVA)
We invest in our people, ensuring you learn and grow with SafeNet. Join us and be part of a team dedicated to creating lasting change.
About Us.
SafeNet is an innovative, value-led charity empowering individuals to live free from domestic abuse through fair, inclusive, and compassionate support services. Every day, we assist those who reach out to us in leading safer, healthier lives. As part of The Calico Group, our shared purpose is to make a real difference in people's lives.
We are at the forefront of promoting safe, healthy relationships and the conditions for productive and positive futures. SafeNet delivers innovative and life-changing services to support over 500 victims and survivors each year across Burnley, Lancaster, Rochdale, Bury, Preston, Pendle, and Oldham.
The Opportunity
We are seeking passionate, caring individuals who are excellent team players and committed to providing high-quality, trauma-informed services for victims and survivors of domestic abuse.
As a Domestic Abuse Support Practitioner (Children and Young People) within SafeNet’s community team, you will:
- Build trusted, supportive relationships with children and young people, working both one-to-one and in group settings, ensuring they feel heard, safe and empowered.
- Provide a high-quality, proactive frontline service to children and young people affected by domestic abuse, supporting their emotional wellbeing and helping them feel safe.
- Work closely with parents or carers, promoting healthy relationships and supporting families to recover together.
- Assess risk and complete safety and support plans that are child-centred and inclusive.
- Ensure all support is trauma-informed, accessible, and inclusive to reflect the diverse needs of the community.
For further information about the role, please visit the Role Profile.
What We’re Looking For
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
- Experience supporting and advocating for parents through Safeguarding/Child Protection processes and the Family Court System.
- The ability to work directly with children and young people, both individually and in group sessions, using creative and age-appropriate approaches to help them express themselves and recover from the impact of domestic abuse.
- A commitment to helping families rebuild relationships that may have been affected by abuse.
- Confidence in organising and facilitating structured activities for children aged 0–18, enabling learning, development, and fun in a safe environment.
- Experience of contributing to reports for Courts and Children’s Social Care conferences and meetings regarding the families you support.
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
- Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
- Mental Health Support – Access emotional and mental well-being services through Spectrum.
- Cycle to Work Scheme – Save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – Peace of mind for you and your loved ones.
- Financial Advice – Expert guidance to help manage your finances.
- Recognition Awards – Celebrate your achievements with our recognition programs.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – Stay fit with local gym access.
- One Calico Events – Connect and unwind at our employee social gatherings.
- Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
How to Apply
Click Apply Now to complete your application online. Applications close on 13th June 2025
We can’t wait to welcome you to our team!
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a dynamic and creative fundraiser to support activity across community and events fundraising. The role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and deliver impactful events as well as grow our income through individual giving.
About Us
The Brompton Fountain is the children’s charity at Royal Brompton Hospital - a world leading specialist centre for complex heart and lung disease. We work in partnership with the teams on the wards, paediatric intensive care unit (PICU) and in outpatient clinics. Our charity provides support and resources for patients, families and staff, as well as funding lifesaving medical equipment, accommodation - so that parents can stay close to their child during an admission, toys and entertainment for the playroom and improvements to the facilities to create the best possible environment for families to promote their wellbeing during what can often be a very challenging time. In collaboration with the hospital trust and the NHS we also fund research projects and develop new initiatives for babies, children and young people with heart and lung conditions.
About You
Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact.
Main Duties and Responsilbilties
Community and Events Fundraising
• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.
• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.
• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.
• Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.
• Lead on generating income through supermarket schemes. • To represent the charity when required in schools, engagement events and cheque presentations.
Individual Giving
• Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships.
• Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship.
• Maximise engagement and retention of individual supporters (giving at lower to mid-level) by prompt thanking, excellent stewardship and building effective donor journeys.
Supporter Care
• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship ensuring they receive the information and support needed to maximise their fundraising potential while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.
• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.
• Maintain our CRM database ensuring accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws.
Administrative and Financial Support
• Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.
• Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.
• Overseeing our online shop.
Marketing and Communication
• Create engaging materials (posters, leaflets, stories etc), social media content and e-newsletters to inspire participation in fundraising activities.
• Produce impact reports and collate information for the HOF to support fundraising initiatives and grant applications.
• Ensure fundraising and associated webpages are kept up to date. Team Collaboration
• Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.
• Support the CEO and team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.
• Any other duties as required by the Head of Fundraising.
Additional Information
Salary is £30,000 - £32,000 per annum (DOE). The role covers 37.5 hours per week. Two days per week working in our charity office at Royal Brompton Hospital - London, and the remaining hours to be worked remotely. Occasional evening and weekend work subject to our events calendar. Exact working pattern to be discussed at the interview stage.
One-year fixed term contract with the potential to extend contract length subject to performance and funding.
A full driving licence or the ability to travel to events and meetings within London and the South East is essential.
Applicants must be eligible to live and work in the UK to apply for this position.
The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity). Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.
The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield Hospitals (part of Guy's and St Thomas' NHS Foundation Trust) for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above
Benefits
• Flexible working hours to balance home / work life
• Time off in lieu for evening and weekend work
• Home office set up including phone, laptop and printer. • Pension scheme.
• Training and development with career progression opportunities.
• Reasonable expenses paid for offsite meetings and activities
• 27 days holiday entitlement plus 8 bank holidays
• Blue Light Card: enjoy discounts both online and in store across various outlets.
The client requests no contact from agencies or media sales.
At Guide Dogs, we believe that everyone with sight loss should be able to live the life they choose. As a Fulfilment Officer, you’ll play a vital role in making that vision a reality. You’ll be at the heart of our fundraising operations, ensuring that every donation we receive is processed with care, accuracy, and efficiency—helping us thank our generous supporters quickly and ensuring that funds go exactly where they’re needed.
In this busy and rewarding role, you’ll be responsible for reviewing and processing incoming campaign income, handling large volumes of transactions, and making sure each donation is accurately allocated to the correct campaign and donor. You’ll also manage physical donations—such as cash and cheques—with the highest level of care and control, ensuring that all income is reconciled and banked without delay.
You'll be working with our fundraising systems and databases, processing everything from credit card donations to charity vouchers, and making sure supporter records are kept up to date and in line with GDPR and Gift Aid regulations. Your attention to detail will be key as you handle supporter requests and amendments, solve queries proactively, and ensure we’re meeting our service level commitments.
If you're organised, methodical, and passionate about making a difference, come and help us turn generosity into action.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
This role will be based on site at our Reading office, working closely with the Fulfilment team. You’ll be working 35 hours per week, worked 8am to 4pm, Monday to Friday.
The client requests no contact from agencies or media sales.
Hours: 37.5 hours/week (1 FTE), Part time or Job share applications welcomed
About Us
Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives, works or studies in Epsom and Ewell.
We deliver our service through as many different channels as we can to make sure we are accessible to everyone. This includes face to face, phone, video conferencing, and email. The role is based in our Epsom office.
About the Role
This post will provide advice via a number of different channels including telephone, outreach and appointments. It is the main point of access for clients and provides a first response on the full range of advice issues including benefits, debt, housing, family and employment. This adviser role offers great variety, providing holistic advice answering queries and supplementing existing advice, empowering clients to understand and assert their rights.
We are looking for a self-motivated, enthusiastic and organised team player. No experience of working in the charity sector is needed but the successful candidate will have a keen interest in helping people in need no matter what their background. You will have effective communication skills and an ability to work pro-actively, both individually and within a team, along with being able to demonstrate effective computer literacy.
This is a great opportunity for someone looking to make a difference in people’s lives, supporting some of the most vulnerable people in society and helping them to find a way forward.
Closing date: 13th June 2025
Interview Date: 18th June 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Individual Giving Officer
England South
£28,831 per annum (pro rata for part time hours)
Ref: 10REC
Full Time 37.5 hours per week – happy to talk flexible working
Base: Sustrans offices in Bristol with the flexibility to work from home
About the role
This is an exciting opportunity to join Sustrans as an Individual Giving Officer developing and delivering our individual giving programme for regular giver, and cash donors.
An exciting and varied role, as the Individual Giving Officer, you will focus on the development of fundraising copy and creative, to thank donors, and to ask donors.This role will develop and deliver fundraising appeals, factoring in historic performance, testing and working with external agencies.
Regular travel expected to our hub/office based in Bristol, normally once a week.
About you
You’ll be excited by developing fundraising design and copy to thank, steward and ask donors to support Sustrans.
You may have prior experience in a fundraising, marketing or general project management role. Including working to collate, and/or produce content for multiple channels, and a proven ability to work collaboratively with others to reach successful outcomes.
You may have experience working with external agencies, as well as using direct mail and telephone outreach to engage supporters and drive fundraising efforts.
You will demonstrate attention to detail, with strong skills in record-keeping, data entry and analysis. You’ll have some understanding of fundraising principles, and approaches.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 22 June 2025.
- Interviews will take place in via MS Teams on the week 2nd or 3rd of July 2025
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role.
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes.
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
Key responsibilities for this role will include:
- Registration of learners across awarding organisation(s) for all courses.
- Maintenance of learner records with the awarding organisation(s).
- Supporting lead IQA in preparation for external quality assurance visits.
- Management of and claiming of completed certificates and their distribution to learners across all courses.
- Maintaining accurate records of learner data for reporting and planning purposes.
- Supporting the Academy team by providing data on learner number, course breakdown and completion rates.
- Handle incoming enquiries relating to Academy operational processes.
- Create effective interactions with customers across various platforms.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey.
- Managing customer queries and assigned inbox.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape.
- Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard.
- Maintain in-depth knowledge of NYA Academy products and services.
- Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available.
- Provide support to the Academy Team and wider NYA as appropriate
- Provide effective call handling day-to-day.
- Any other duties that may reasonably be required of the role.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
- We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-221 931