Digital skills officer jobs in south kensington, greater london

Purpose 

To provide day-to-day coordination and delivery of key HR and operational processes, supporting the smooth running of the organisation. The role ensures effective administration across the employee lifecycle, contributes to policy and compliance work, and supports internal systems, procurement, to enable staff to work efficiently and confidently. 

About Global Health Partnerships GHP  

GHP is a global health charity working in partnership with governments, health institutions, and international bodies to train health workers and strengthen health systems across 31 countries.

We do this through grants management and capacity building, alongside research, convening and advocacy towards the goal of Universal Health Coverage. At the centre of our approach, is the model of Health Partnerships, long-term relationships between UK and LMIC health institutions, which improve health services through the reciprocal exchange of skills, knowledge, and experience.

At the heart of our work is the vision of a world where everyone has access to healthcare. 

You can learn more about our work on our website.  

The team and role overview  

The HR & Operations function is led by the HR & Operations Manager and includes two Coordinators and one Operations Officer. Together, the team is responsible for delivering effective people management processes, operational support, and internal systems that enable the organisation to function smoothly across both UK and international offices. 

The HR & Operations Coordinator reports to the HR & Operations Manager and plays a key role in ensuring the smooth coordination of HR processes, internal policies, and organisational logistics. The post holder will work closely with the Finance team, senior management, and staff across both the UK Head Office and overseas Country Offices, supporting a wide range of activities that are vital to employee experience and organisational effectiveness. 

Three things to be excited about 

• You’ll play a central role in supporting a mission-driven organisation, contributing to the wellbeing and effectiveness of teams across the UK and internationally. 

• You’ll work across departments—from Finance to Programmes to senior leadership—giving you exposure to a variety of functions and opportunities to shape how the organisation operates. 

• This role offers hands-on experience across both HR and operations, with scope to strengthen your skills in policy development, recruitment, employee engagement, and internal systems—ideal for someone looking to grow in both breadth and depth. 

Main responsibilities 

Human Resources

• Act as the first point of contact for staff and managers (including secondees and contractors) on day-to-day HR queries, ensuring advice aligns with GHP’s policies, employment law and best practice. 

• Support the HR & Operations Manager with complex employee relations cases (e.g. disciplinary, grievance or capability), maintaining accurate case records and timelines. 

• Coordinate end-to-end recruitment campaigns: preparing job packs, advertising, shortlisting logistics, interview coordination and onboarding administration. 

• Administer staff learning and development activity, including supporting appraisal-related training needs, tracking participation, and organising internal training sessions. 

• Maintain accurate, compliant and confidential HR records, including management of absence data, holidays and TOIL via the online HR system. 

• Prepare routine and ad-hoc reports on HR metrics for the HR & Operations Manager and SMT (e.g. turnover, diversity, absence). 

• Contribute to embedding GHP’s commitment to equity, diversity and inclusion across all people-related processes and practices. 

• Support country offices by providing guidance on HR compliance and operational documentation (e.g. contracts, handbooks, policy templates). 

Operational and Administrative Support

• Manage key shared inboxes and ensure timely triage or escalation of messages to relevant team members. 

• Maintain ongoing contact with travel agencies to coordinate bookings, ensure value for money, and support compliant travel planning. 

• Procure and coordinate delivery of IT equipment and office supplies for new starters in line with budget and procurement processes. 

• Set up and deactivate staff email accounts and systems access, maintaining accurate logs for compliance and security. 

• Liaise with the outsourced IT support provider and/or Digital Transformation Team to resolve tech issues, improve systems, and ensure efficient digital onboarding. 

• Oversee day-to-day office operations including booking meeting rooms and acting as key contact. 

• Maintain internal email distribution lists, ensuring they are accurate, GDPR-compliant, and regularly reviewed. 

• Draft consultancy and volunteer agreements using agreed templates, in collaboration with relevant managers. 

• Maintain an up-to-date tracker of consultant contracts and supporting documents, ensuring files are audit-ready. 

• Regularly file and update HR document templates (e.g. contracts, onboarding checklists, reference forms) to ensure they are current and accessible to the HR team. 

Reports to: Director of Fundraising & Communications
Closing date: 24th July (We’ll be interviewing for the role on a rolling basis until the position is filled so please apply early to avoid disappointment)

Preferred timezone: GMT -/+ 5 (for meeting purposes, but all applications welcome)

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About Climate Catalyst

Climate Catalyst is a U.S. based non-profit dedicated to galvanizing the collective power of business, investors, and civil society to influence and accelerate policy change in Asia and Europe. Our vision is a just, prosperous world in which global warming is limited to 1.5°C.

Climate Catalyst works to strengthen collaboration and mobilise new actors on pivotal climate challenges to build power and compel political leaders to act at the speed and scale needed to tackle the climate crisis. We do this by: 

• Working behind the scenes with stakeholders in Europe and Asia to identify critical climate issues where action to date has been limited and the potential for collaboration is high. 

• Bringing together renowned experts and new entrants to share ideas, and design and deliver creative campaigns that secure decisive changes in national and regional policy to deliver sectoral tipping points and secure significant emissions reductions. 

• Advising on strategy, offering grants and bringing creative communications, advocacy and business expertise to build power across the climate community and catalyse action. 

To date, we’ve used this model successfully to mobilise the business community in support of the EU Nature Restoration Law, the first legislation for peatlands protection across Europe, and spark collective action in India that led to commitment from the Ministry of Steel to develop a green steel policy. Our vision is of a just, prosperous world in which global temperature rise is limited to 1.5°C. 

About The Role

The overall remit of this role is to:

1. Lead prospect research and funding trends analysis, identifying strategic opportunities and informing fundraising strategy

2. Strategically map, expand, and cultivate high-value supporter networks, taking ownership of key relationships

3. Design, implement, and optimise comprehensive stakeholder engagement journeys, ensuring a high-quality donor experience

4. Support good governance in Climate Catalyst by planning and organising the work of the board, with direction from the CEO

5. Lead and manage high-level stakeholder engagement strategies, including direct engagement with members of the Strategic Council to foster sustained partnerships.

What you will do

Strategic stakeholder relationship management, engagement and mapping (70%)

• Strategically identify, research, and qualify high-net-worth individuals, foundations, and corporate prospects, developing robust pipelines for major gifts.

• Identify, cultivate, and steward significant donor relationships, focusing on securing major gifts and sustained funding. 

• Design, implement, and lead comprehensive donor cultivation and stewardship strategies, ensuring effective pipeline management and successful solicitation of significant contributions.

• Develop and execute sophisticated communication plans tailored to specific donor segments, ensuring compelling messaging and impact reporting.

• Prepare and deliver high quality briefings, proposals, and presentations for senior leadership to use in high-stakes donor meetings and engagements.

• Support the development and updating of core project materials including key messages, Q&A, response lines, briefings and presentations, tailoring messages to specific audiences, to be used across multiple channels 

• Proactively analyse philanthropic trends, competitor activities, and funding opportunities to support the Director of Fundraising & Communications in adapting Climate Catalyst’s fundraising strategy 

• With support from the Digital Communications Manager, lead the strategic utilisation and optimisation of CRM and fundraising management tools to ensure data integrity, generate actionable insights, and support reporting on fundraising performance.

Board and Strategic Council support (30%)

• Support good governance in Climate Catalyst - by developing the board workplan, organising meetings, securing inputs to these meetings, minute-taking, and ensure follow up on agreed actions (all with direction from the CEO)

• Drive and support pro-active engagement between Climate Catalyst senior staff and individual members of the Strategic Council, with direction from the CEO

• Drive and support pro-active and effective relationship management by the CEO with high-level partners and allies of Climate Catalyst, by planning, preparing and tracking engagement 

What You Would Bring

1. Experience in managing and supporting the governance functions of boards or similar high-level advisory bodies, demonstrating autonomy and initiative.

2. Demonstrated success in managing complex stakeholder relationships, including foundations, high-net-worth individuals, institutional funders, and senior advisors

3. Exceptional project management, organisational, and administrative skills with a proven ability to independently manage multiple priorities and complex workflows.

4. Demonstrated track record of independently identifying, cultivating, soliciting, and stewarding major donors or high-value foundations, resulting in significant grants or partnerships.

5. Strong understanding of philanthropic trends, fundraising best practices, and donor lifecycle management.

6. Experience with CRM systems (e.g., Hubspot, Salesforce, Raiser's Edge) for donor management, pipeline tracking, and reporting, with an ability to leverage data for strategic decision-making.

7. Experience, comfort with, and preference for working across various regions and cultures.

8. Excellent written and verbal communication skills, with the ability to craft compelling proposals, presentations, and reports for diverse audiences.

9. Ability to schedule work and deliver to tight deadlines

How You Work

• Results-driven with a strong focus on achieving fundraising targets and strategic objectives, while maintaining meticulous attention to detail.

• Collaborative leader who actively supports and champions colleagues, fostering a positive and productive team environment.

• Strategic thinker who can actively listen, synthesise complex information, and contribute to elevating the overall thinking and strategy of the team.

• Humble, with low ego and ready to roll up your sleeves

• Committed to our values of courage, collaboration, diversity and learning

Additional Information

• Currently, our main working language is English. Fluency in another language is highly valued.

• This position requires travel

• If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment tasks or otherwise participating in the interview process, please inform us of that in the relevant application section. 

Compensation + Benefits

• Pay is competitive in all hiring regions.

• The salary band for this role in USD is $70,000 - $86,000

• Benefits include: wellness stipend, professional development, co-working space coverage, generous pension contribution and more.

For more information about working with us at Climate Catalyst, including compensation and benefits, visit our website.

Diversity at Climate Catalyst

Climate Catalyst aims to design inclusive strategies to meet our objectives. We recognise that the only way to deliver on this is to build a diverse team composed of individuals with varying backgrounds, experiences, and perspectives. We encourage applicants from historically marginalised and currently underrepresented groups in the climate movement to apply.

Equal Employment Opportunities

Climate Catalyst is an equal opportunity employer and complies with all applicable employment opportunity laws prohibiting discrimination. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, veteran status, or any other basis protected by applicable law.

How to Apply

To apply, please upload a cover letter of no more than one page outlining interest in the role and your CV to this application page.

Come and join us and be part of a mission to save lives and end economic abuse forever!

In 2024, a staggering 4.1 million UK women experienced economic abuse at the hands of their current or former partner. The rising cost of living has only exacerbated the devastated impact of this form of domestic abuse. 

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it.

Since our founding in 2017, we’ve proudly campaigned successfully for the recognition of economic abuse in UK law and influenced wide-ranging systemic change to transform responses to it. We're now entering an ambitious new phase, and we’re seeking a dynamic, strategic and values-led Head of Income as part of the Senior Leadership Teamto help drive it forward.

This is a critical time for SEA. With a bold three-year strategy now in place, we’re looking for an experienced income-generation leader to oversee and diversify our income streams — across high-net-worth giving, corporate partnerships, trusts and foundations, and earned income through consultancy and training. As a key member of the Senior Leadership Team, the Head of Income will play a vital role in shaping the future of the organisation and enabling us to scale our impact.

The Head of Income will lead a talented team, including our Senior Fundraising Manager (trusts and foundations) and Corporate Development Manager (strategic multi-stakeholder partnerships), and collaborate closely with our CEO, Trustees and earned income delivery teams (consultancy and training) whilst also being hands on in relationship development. Your approach will be collaborative, survivor-centred and driven by SEA’s values. We are particularly interested in hearing from candidates with strong experience in high-value fundraising and/or commercial income generation.

What we’re looking for in the Head of Income

• Proven success in income generation from high-net-worth individuals and/or corporate partners
• Strategic mindset with the ability to lead and grow multi-stream income
• Experience of working in a small, agile organisation and line-managing high-performing teams
• Experience of working at Senior Leadership Team level, or readiness to step into the role
• A confident communicator with strong relationship-building skills
• A commitment to SEA’s feminist ethos, values and mission
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What we offer the Head of Income

• 25 days annual leave + 5 wellbeing days + bank holidays
• Home-based and flexible working options
• Reflective practice and wellbeing support
• 5% employer pension contribution
• Enhanced family leave, carers leave, sick pay
• A dynamic, purpose-led team where your impact is tangible

How to apply for the SEA Head of Income

Charlotte Wilmot at Eardley Wilmot is managing this appointment on our behalf and will support you with your application. Please send your CV to her directly in the first instance or here to her via Charityjob. You will then also be asked to complete a short anonymised application form via the Surviving Economic Abuse website. Charlotte will guide you through that step and a link to the form will be provided. 

The deadline for receipt of completed application forms is midnight on 28 July 2025.

SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome applications from minoritised and marginalised communities, and we guarantee interviews for disabled applicants who meet the essential criteria. We also welcome job share applications as a joint application. 

First nterviews will be held week beginning 4 August 2025 (held online – questions will be shared in advance). 

We really look forward to hearing from you.

About Small Woods Association

Small Woods Association is the UK’s leading charity promoting sustainable woodland management, social, environmental and economic benefits of small woodlands. We support woodland owners, deliver hands-on training in woodland skills, and run wellbeing programmes that connect people with nature through woodlands.

As a national charity we are seeking a committed Philanthropy and Partnership Coordinator with UK-wide knowledge of charitable income generation models, to strengthen relationships with funders, supporters and stakeholders—helping secure the resources and recognition needed to expand our impact.

Purpose of the Role

This role plays a key part in advancing Small Woods’ sustainability by:

• Securing philanthropic support through grants, trusts, and donors.
• Building and nurturing strategic partnerships with supporters, funders, sponsors, and networks.
• Promoting the charity’s work through digital outreach and storytelling to engage members and stakeholders.

You will work closely with the CEO and delivery teams to align income generation with the charity’s mission and priorities.

Key Responsibilities

Philanthropy & Fundraising (Approx. 2 days/week)

• Identify and pursue funding opportunities from UK-based trusts, foundations, public sector schemes and corporate sponsors.
• Write compelling grant applications for projects focused on woodland innovation, social prescribing, education, and conservation.
• Steward funder relationships, ensuring timely reporting, compliance, and meaningful engagement.
• Collaborate with internal teams to shape fundable project proposals with measurable outcomes and clear budgets.
• Support development of earned income streams, such as training, consultancy, and membership, by identifying and promoting opportunities.

Partnerships & Outreach

• Develop and manage partnerships with philanthropic donors, environmental organisations, and community networks.
• Coordinate cross-sector collaborations to support long-term funding and awareness.
• Represent the charity at relevant events, building networks and advocating for Small Woods’ mission.

Marketing (Approx. 1 day/week)

• Plan and deliver digital campaigns to promote income generation related initiatives, membership services, events and impact stories.
• Maintain and update website content to reflect income generation related current activities and opportunities.
• Create high-quality materials, including items for the newsletters, case studies, reports and social media content.
• Support member engagement by helping grow and connect our network of woodland supporters, volunteers and stakeholders.
• Ensure consistency of brand and messaging across all platforms and materials.

Person Specification

Essential

• Proven experience in grant writing and fundraising for charitable organisations.
• Strong understanding of the UK charitable funding environment.
• Excellent communication and relationship-building skills.
• Confident in digital marketing, including social media, websites, and email campaigns.
• Highly organised, self-motivated, and able to manage multiple priorities remotely.
• Passion for environmental or community-based work.

Desirable

• Experience developing strategic partnerships or sponsorships.
• Skills in visual content creation (design, photography, video).
• Experience with CRM systems or donor databases.
• Interest in sustainable woodland management, nature-based wellbeing, or outdoor learning.

Working Conditions

• Remote work with flexible hours.
• Occasional travel to Telford or other UK sites.
• Equipment and support for home working provided.
• Collaboration via online platforms and video calls.

What We Offer

• Flexible working arrangements and supportive culture.
• 25 days holiday pro rata + bank holidays.
• Pension contribution.
• Opportunity to help shape the future of people and woodland wellbeing across the UK.

How to Apply

Please send your CV and a short cover letter (max 2 pages) outlining your suitability.

We're looking for a Head of Fundraising with a focus on Trusts and Foundations to help take our income generation to the next level. The person in this role will lead and grow our income from major trusts and foundations, overseeing our existing portfolio while actively developing new, strategic opportunities.

This is a key leadership role in a small but ambitious fundraising team, with a focus on securing large-scale, multi-year grants. You'll write compelling bids and proposals, steward relationships with funders and senior stakeholders, and work closely with colleagues across the organisation to shape exciting, fundable projects.

You’ll line manage our Trusts and Reporting Officer and help create a clear, sustainable pathway for future growth – with a particular emphasis on building our capacity to operate at a medium-sized charity level.

You’ll report to the Director of Fundraising and play a vital part in a team that fuels the mission and vision of XLP.

Are you a passionate and proven fundraiser looking for your next big challenge? This is your chance to join a mission-driven team and help transform the lives women and girls who are marginalised and suffering in London

Reporting to our brilliant Business Development Manager and working closely with our Operations Manager, you’ll be a vital member of our charity team, responsible for supporting activity across community and events fundraising. This role will focus on providing exceptional steward-ship for our calendar of community and events fundraising. You’ll build relationships with supporters and help deliver impactful events as well as help grow our income through individual giving.

ABOUT US

Hopscotch works hard to support women and families facing racial and gender inequity in London. We are proudly anti-racist and anti-misogynist. We take our trauma informed practice seriously, both with service users and within the organisation. We also run a successful Homecare service, with Care Workers supporting vulnerable people in south Camden who draw on care.

WHY HOPSCOTCH?

o Great, supportive culture and values, with low turnover and high levels of contentment

o You will want to work in an environment which is inclusive and non-judgemental. It’s a chance to challenge the status quo and not settle for what isn’t working

o You’ll love being a part of a diverse and vibrant team which has positivity, creativity and problem-solving values and where all voices are heard

o Your dedication will have a meaningful impact on the lives of those in need

o Be with an employer who is a signatory of the Employers Domestic Abuse Covenant (EDAC) – a pledge by businesses to support employees who are survivors of violence

o 25 days annual leave for full time employees, increasing after 5 years employment, with additional paid office closure between Christmas and New Year. Hopscotch believes we all deserve quality time to focus on our friends and family and most importantly, ourselves at this time

o Occupational sick leave

o Regular internal supervision and external clinical supervision

The Role 

Fundraising and Impact Coordinator

o Assist in the planning and execution of a diverse range of fundraising applications, events and community initiatives

o Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities

o Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration

o Lead outreach efforts to engage new community partners, such as businesses, promoting fundraising opportunities and supporting their initiatives.

o Lead on generating income through diverse means

o To represent the charity in all spaces - implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships

o Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship

o Serve as the primary point of contact for funders, donors and friends of Hopscotch Women’s Centre, ensuring they receive the information and support needed to maximise their fundraising potential

o Provide timely and effective follow-up communications with stakeholders, ensuring they feel valued and engaged

o Maintaining our CRM database, ensuring accurate records to track communications and data, ensuring compliance with GDPR and data protection laws.

o Work closely with Finance colleagues to process donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately

o Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets

o Create engaging materials (posters, leaflets, stories etc), working closely with our social media lead on content

o Produce impact reports and collate information for reporting to funders and to support fundraising initiatives and grant applications

o Work collaboratively with the wider team, to support their work whilst deepening an understanding of our services

o Support the CEO and Operations Manager with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives

o Any other duties as required by the Business Development Manager

Values, Behaviours & Competencies

o Committed to the Vision and Mission of Hopscotch, ensuring our service-user voices are centred in all fundraising and impact gathering

o Feminist in understanding ‘Violence against Women and Girls’

o Committed to fostering innovation and continuous improvement in working practice

o Flexible and open to new challenges, ideas and experiences, and able to be self-reflective

o Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work

o Non-judgemental with a commitment to self-care within the team

o Collaborative, building relationships with internal and external partners

Knowledge, Experience and Skills

o Experience of working within the charity sector with fundraising and impact gathering and presentation

o Profound understanding of the issues facing marginalised Londoners, particularly women, from ethnically minoritised communities

o Experience working with minoritised Global Majority women and a diverse staff team applying anti-discriminatory practice

o A resilient and assertive approach to reaching out and building trust and positive relationships with funders, donors and other stakeholders

o Awareness of the intersectionality affecting our service users and how to speak confidently about this to funders, donors and other stakeholders

o Ability to provide solution focused work environment through the ebbs and flows of fundraising

o Ability to advocate successfully for the charity in all spaces

o Ability to critically reflect on own practice and performance and make use of clinical supervision

o Excellent organisational and IT skills including the ability to be self-servicing, use relevant IT packages and maintain an efficient case recording and data reporting system

o Excellent written and verbal communication skills

Our ideal candidate will have experience of working in a fundraising or similar role.

You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. Having an ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a women’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact

We would love to hear from you

Please send your CV and cover letter – or ask us any questions.

Thanks and good luck!

We are recruiting for a Head of Fundraising Strategy, Performance & Insight to join our team in London; the scope on this job involves….

Job Title: Head of Fundraising Strategy, Performance & Insight

Location: Homeworking with the requirement to occasionally attend our Head Office (Vauxhall)
Salary: £60,066.12 per annum (this is inclusive of a London Weighting allowance of £3,000 which may be applicable depending on your home location and any agreed permanent homeworking arrangement).
Contract type: Full-time, Fixed term (12 months)

Hours: 37.5

We are recruiting a Head of Fundraising Strategy, Performance & Insight (maternity cover) on a 12 month contract to lead strategic fundraising development and planning, working with the Director of Fundraising, Communications and Policy to ensure the ambition and interests of the directorate are represented in the new organisational strategy.

This is a role for someone with a deep understanding of different forms of fundraising and the opportunities that exist for a values-driven organisation like Refuge. You will have extensive experience in one or more of Refuge’s key income streams, and an understanding of communications, digital, brand and policy, as well as high financial literacy and experience of complex funding arrangements. You’ll bring strong project management skills, with the ability to lead complex, cross-organisational initiatives from planning through to execution. 

This is an exciting time to join the charity - with a new CEO in place, we are developing a new strategy to support our vision for a future where domestic abuse is no longer tolerated. This role is critical to that process, offering fantastic opportunity for an innovative and strategic fundraising leader with a proven track record of using data, insight and market knowledge to shape and deliver successful income strategies, drive performance, and unlock new opportunities for sustainable growth. 

Closing date: 9.00am on 22 July 2025

Interview date: 31 July 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 50,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
 

The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for a Project Active Assistant to support the delivery of Project Active; Students’ Union UCL’s programme designed to engage inactive students in sport and physical activity. Working with the Project Active Coordinator, you will deliver beginner-friendly, accessible and inclusive sport and physical activity events throughout the year including women’s-only provision, pay and play sessions and several mass participation events. You will be an enthusiastic ambassador for Project Active, supporting on the ground delivery and providing a friendly point of contact for students. This is a hands-on role where you will regularly be required to work on site and out at events throughout the year. 

School Partnerships Alliance

Membership & Communications Manager

3-4 days per week

£35,000-£45,000 pro rata and subject to experience

Mainly remote (at least initially), with in-person attendance required at monthly team meetings and in-person membership related events which may take place at differing locations, across the UK.

First-round interviews will be held online on Tuesday 12th August. Second round interviews will be in person in London on Friday 15th August.

We are willing to wait for the successful candidate to work through a notice period, but that candidate will be able to start from 1st September 2025 or as soon as available thereafter.

About Us

Formed in 2021, the School Partnerships Alliance (S.P.A.) is an independent, non-politically aligned membership and delivery organisation which supports and promotes impactful, sustainable and mutually beneficial cross-sector school partnerships. We promote and develop best practice, commission research, provide training and offer a wide range of partnership brokering and audit support. We wholeheartedly support the delivery of the strongest pupil outcomes for all children and our national programmes and initiatives are informed by research and experience and driven by impact. 

The S.P.A.’s ambition is to become the leading, evidence-led, trusted voice on school partnerships in the UK. Working as a force for school improvement, our vision is for independent-maintained school partnership work to embed itself into the fabric of the national school system; one which is both self-improving and sustainable. We work to enrich both public and policymaker understanding of the benefits of cross-sector school partnerships through research, targeted initiatives and impact analysis.

Our long-term goal is for all UK schools to partner in some form, to improve both their own and their partner schools’ performance and deliver benefits to all pupils, particularly those attending schools in under-resourced areas. We want to work with a wide range of organisations and individuals who share our vision for a fairer future for all children and build a national strategy for school partnerships. A future where all schools work together for meaningful, mutual benefit to support the educational and emotional needs and aspirations of the next generation.

Purpose of the Role

The Membership & Communications Manager is a new part time role at the School Partnerships Alliance, reporting to the Chief Executive and working closely with our Executive Assistant. You will join us at an exciting time as we develop our new organisational strategy and expand our current school membership offer. As this is a new position this post does not currently have direct reports, but there may be an opportunity to recruit additional team member(s) as the organisation continues to grow over the next 12-18 months. You will be required to work closely with both our CEO and Director of Programmes and Research to lead on the development and delivery of the membership strategy, both stewarding and growing our membership base year on year. You will also be required to manage our new website, provide support with our social media, and ensure that all member communications align with both our brand values and guidelines.

Key Responsibilities:

• Develop and deliver a new, robust membership strategy that supports the S.P.A.’s key objectives. This will include new member acquisition, current member retention and ensuring that stewardship of school members is effective and fit for purpose. You will work with the Director of Programmes and Research to help deliver a credible school partnerships CPD programme and collaborate with the wider S.P.A. team to create a tangible, attractive membership offer (both on and off-line) that will bring schools together, challenge existing partnership practice and support new thinking.
• Actively identify, solicit and enrol new schools as members, building and maintaining an evolving pipeline of new membership prospects.
• Plan and prepare for meetings with current and potential members and accompany CEO and/or Director of Programmes and Research to cultivation meetings where appropriate.
• Be the first point of call for all members and with the support of the Executive Assistant to the CEO, oversee the processing of all new membership applications, renewals and invoices and ensure all enquiries from existing and prospective members are responded to in a timely manner.
• Work with the wider team to confirm a calendar of membership events across the school year. These will take place both online and/or in locations across the UK, so occasional travel will be required.
• Oversee the membership budget and provide quarterly income forecasts and reports to the CEO and Trustees, monitoring and reporting against income targets.
• Build and maintain partnerships with wider S.P.A. stakeholders to include external school membership organisations, MATs and S.P.A. trustees.
• Empower S.P.A. staff and our trustee board to support membership development, utilising their talents and networks effectively.
• Lead on the preparation of high-quality digital membership communication and related marketing and event materials.
• Oversee the establishment of an appropriate administration system to ensure effective membership tracking, due diligence, and to ensure that the S.P.A. has a robust, professional approach to member stewardship.
• Ensure all membership delivery complies with our internal protocols and all external regulations.
• To attend relevant S.P.A in person events.
• To be an active ambassador for the organisation and carry out any other related duties deemed commensurate with the requirements of the role.

Knowledge, Skills & Experience

• Passionate advocate for young people and a commitment to the School Partnerships Alliance’s central mission.
• A minimum of 3 years non-profit membership/communications/fundraising experience in a relevant role would be desirable.
• A proven track record of securing membership subsidies and/or donations from trusts and foundations, corporate partners and major donors.
• Excellent relationship and people management skills, varying your style to the needs of the audience.
• Excellent written and verbal communication and presentation skills.
• Excellent team skills, strong listening and problem-solving abilities with a positive attitude.
• Excellent organisational skills, and the ability to work to deadlines.
• Proficiency in CANVA/In Design and MS PowerPoint to create impactful digital communications.
• Thorough knowledge of structured CRM systems and support tools, all MS Office including Excel.
• Strong understanding of account management and relationship management.

Person Specification

• You are an enthusiastic professional who is passionate about opportunities for young people and education.
• You have an effective and energetic work ethic and are comfortable approaching and working with senior stakeholders across a wide range of organisations and educational institutions.
• You have a keen eye for a prospect and the knowledge and experience to convert them into lasting supporters.
• You are able to work independently and as part of a team.
• You are flexible, reliable and with a can-do attitude.

Equal Opportunities

 The School Partnerships Alliance is fully committed to the principles of equal opportunity, diversity and inclusion. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital or disability status and welcome applications from applicants of all backgrounds.

Safeguarding

 We are committed to safeguarding and promoting the welfare of children and young people. This post is therefore subject to an enhanced DBS check, online checks and two satisfactory references.

Monitoring and Evaluation Officer

The Duke of Edinburgh's International Award Foundation

Remote

£27,000 per year

Full-time

Permanent

This job is closed.

Job description

The Duke of Edinburgh’s International Award (the Award) is a Non-Formal Education and Learning framework encouraging young people to find their purpose, place and passion in the world.

In more than 120 countries and territories, our globally recognised accreditation is available to all 14 to 24-year-olds, of all backgrounds, locations, cultures and abilities.

Through the programme, each young person becomes part of something special while developing their own interests, universal skills and life aspirations.

The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions. 

This is an exciting opportunity to work with one of the world’s most respected youth charities, building
and deepening relationships with an established, high-level network of generous and engaged donors
who are passionate about our mission. You will help steward their continued support while also
introducing new philanthropists to the life-changing impact of the Award around the world.

Working closely with the Head of World Fellowship and Philanthropy, you will nurture and expand a global donor community, encouraging existing supporters to open their networks, and helping new donors feel part of a mission to empower and invest in young people. Given our work with an international network of supporters, a candidate interested in the international philanthropy space or with direct experience working with global philanthropists would be particularly well suited for this role.

It is envisaged that this role will be an even split between relationship-building and new donor
acquisition. We are fortunate to work with a network of thoughtful, values-driven supporters who are
genuinely engaged in our mission.

Key Responsibilities
Recruitment of donors

• Identify, vet, select and approach suitable donors at all levels, working in close collaboration with the Chair of World Fellowship, and other key ‘introducers’ .
• Promote and grow the Foundation’s Legacy fundraising programme, identifying and planning approaches to prospective legacy donors and supporting approaches to third party introducers.
• Develop and recruit lapsed donors to the World Fellowship.
• Write and submit proposals to donors to secure gifts.

Donor relationships

• Develop and deliver the Foundation’s ‘Fellowship’ programme; meeting the needs of different levels of engagement and promoting progression through different donor levels.
• Develop and maintain a robust framework for management of donor relationships
• Conduct and review due diligence of prospective and existing supporters.
• Undertake any other duties as required to support the successful delivery of Fundraising and Foundation objectives.

Project Management
Lead and prepare publications and relevant communications for all donors and supporters.
Be the Philanthropy team lead for specific events, overseeing the donor journey and financial
targets associated with the event.

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Team Lead, your responsibilities would include:

• Leading a small team of Carer Support Advisers across Haringey and Waltham Forest

• Providing day-to-day support, motivation and management to ensure high-quality delivery

• Managing a caseload of more complex carer cases, delivering direct support and statutory assessments

• Supporting quality assurance, performance monitoring, and safeguarding responsibilities

• Working in partnership with local organisations to raise awareness of carers and improve services

• Supporting the Service Manager with planning, reporting and contributing to service development

About you

To be successful in this role you will need:

• Experience of leading or supervising a team, ideally in health, social care or voluntary sector settings

• Strong understanding of carers’ needs, and confidence delivering assessments and personalised support

• Excellent communication skills and the ability to build relationships with carers, colleagues and partners

• Confidence using digital tools including case management systems and Microsoft Office

• A passion for working in a values-led organisation and making a difference in people’s lives

We are looking for someone who shares our commitment to diversity, equity and inclusion, and who is motivated by working in a supportive and ambitious environment.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process:

Following shortlisting, successful candidates will be contacted directly and invited to interview - Date to be confirmed.

Carers First is an Equal Opportunites Employer

Positive      Collaborative      Ambitious

Join Samaritans as a Volunteer Experience Advisor
Are you passionate about creating meaningful volunteer experiences? Do you have experience of volunteer management and are available to start soon?

Samaritans is looking for a dedicated Volunteer Experience Advisor with experience managing volunteers to join our dynamic team and help shape the future of volunteering across our network.

About the Role

Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteer leaders in recruiting, engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.

Key Responsibilities:

• Alongside a team of Volunteer Experience Advisors, act as the first point of contact for branch, region and nation queries to the team
• Lead the in provision of expert advice and support to branches and regions in response to matters relating to the recruitment, engagement, management, and support of volunteers.
• Oversee Samaritans complaints, concerns and mediation processes, ensuring a supportive, robust and fair system for managing issues across the volunteer network, including timely resolution.

Skills and Experience

• Excellent knowledge and experience of volunteering management and good practice.
• Experience of providing advice, training or support on volunteering matters.
• Experience and understanding of organisational risk and safeguarding relating to the involvement of volunteers.
• Knowledge of principles of natural justice and complaints management good practice.
• Ability to digest complex information, producing analysis and meaningful conclusions.
• Project support experience.
• Report writing and presentation skills.
• Experience in prioritising workloads and working to deadlines with speed and accuracy.

Why Join Us? 

At Samaritans, we believe fewer lives should be lost to suicide. You'll be part of a supportive and inclusive workplace that values innovation, resilience, and collaboration. Enjoy a hybrid working environment, professional development opportunities, and the chance to make a real difference. 

Working at Samaritans: 

​​For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please visit our careers page.   

​Being Inclusive:   

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.   

​Application:  

If this sounds like the opportunity for you, please upload your CV and a one-page cover letter, outlining your motivations for applying and why you think you would be a great fit for the role. Applications close at 9 am on Monday 28th July.

Right now, millions of people across the UK are struggling to make ends meet. Whether it’s skipping meals, choosing between heating and rent, or facing unexpected expenses without a safety net — financial insecurity is a daily reality for far too many. At Turn2us, we’re here to change that. We support people in financial crisis to access the help they need and to build long-term financial security.

Every year, we reach millions through our practical tools like our Benefits Calculator and Grants Search, and we provide direct support through our Helpline and grant programmes. We work alongside people with lived experience of poverty to influence policy, shift public narratives, and tackle the root causes of financial insecurity.

Turn2us is serious about tackling financial insecurity both at scale and at its roots. We understand that the measurement and evaluation of our all of our work is absolutely vital to achieving this and helping people thrive. As Head of Impact and Evaluation, you will be responsible for maintaining and evolving frameworks that help all colleagues understand and enhance our impact. This role will support Team Heads and Directors in decisions about prioritising work and assessing innovations that advance our vision of financial security for all. You will also work closely with the Policy Team and external partners on research that deepens our understanding of poverty and financial insecurity, while leading a dedicated team to scale and replicate effective solutions.

We’re looking for someone who sees impact not as a back-office function but as a transformative enabler of our mission. Naturally we want you to bring deep technical expertise, but also empathy, curiosity, and the leadership skills to bring others with you. This role isn’t just about ticking boxes and meeting funder paperwork requirement. It’s about supporting innovation, making crucial decisions about where we focus our efforts, and unlocking the insights that help us deliver a more just and secure society.

We know that Turn2us will benefit from leaders with new perspectives and ways of thinking, so we’re actively encouraging broad interest from impactful leaders who bring transferable skills from a wide range of backgrounds- whether commercial, from civil society, government or education. But an ability and curiosity to learn is key, as is the confidence to acknowledge the things that you don’t know.

This is a genuinely exciting and critical role: for our staff, our partners, and most importantly, the people for whom our organisation exists. We are always eager to receive approaches from people with lived experience of financial insecurity. If you can demonstrate a clear commitment to our values and ethos, and a deep personal commitment to our vision, we’d love to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. Applications should include a CV and covering letter. If you would like an informal discussion about the role, please email Mark Crowley at Tall Roots.