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Digital support jobs in cricklewood, greater london

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Top job
Citizens Advice Southwark, Southwark (On-site)
£28,948 to £29,337 per annum
Assist in providing a quality service to clients by supplying accurate, personalised, relevant information and guidance.
Posted 3 days ago
Top job
The Children's Trust, Tadworth, Surrey (Hybrid)
£26,500 per year
An exciting opportunity has arisen for a People Insights Analyst to join our People and Culture team.
Posted 1 day ago Apply Now
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Crohn's & Colitis UK, Hatfield (Hybrid)
£33,765 - £37,000 per year
Research Senior Officer to join us in the New Year!
Posted 5 days ago Apply Now
All Nations Christian College, Ware, Hertfordshire (Hybrid)
£26,523 per year
Responsible for crafting compelling, donor-centred communications that strengthen long-term relationships with partners and supporters.
Posted 1 week ago
Immigration Law Practitioners' Association, London (Hybrid)
£33,000 - £35,000 per year
Training Manager: drive ILPA’s flagship programme, ensure practitioner impact and achieve income targets.
Posted 4 days ago Apply Now
Understanding Recruitment Ltd, EC1V, London (Hybrid)
£110,000 - £120,000 per year
Posted 1 week ago Apply Now
Closing in 7 days
Alzheimers Society, City of London (On-site)
£31,018 - £34,464 Per Annum
Posted 1 day ago
Closing tomorrow
Children with Cancer UK, Greater London (Hybrid)
£28,000 - £30,000 per year
Children with Cancer UK Our vision is a world where every child and young person survives their cancer diagnosis
Posted 2 weeks ago Apply Now
Page 7 of 13
Southwark, Greater London (On-site) 6.74 miles
£28,948 to £29,337 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,958 to £29,337 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 5 January 2026

Interviews: Thursday 8 January 2026

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Posted on: 10 December 2025
Closing date: 05 January 2026 at 09:00
Tags: Advice / Information, Communications, Legal / Law, Advocacy, Social / Support Work