Digital transformation and it projects manager jobs

Do you want to make a difference to the lives of students and equip them to put their faith into action?

SCM is looking for a recent graduate to spend a year working with us to help us to continue to build on the work of our successful Faith in Action project. 

Run in partnership with Project Bonhoeffer, a small charitable trust, the project began in 2012 with a vision that Christian students in Britain would have a greater awareness and understanding of Bonhoeffer’s radical approach to faith and discipleship, and its implications for Christian living in the modern world. 

The project has helped to run over a dozen campaigns from Food Poverty to Peace, and had an immeasurable impact on thousands of students through blogs, resources, and relationships. All of this is bringing to light many ‘Bonhoeffers’ of today negotiating the implications on Christian living in the world.

In 2021 we developed the Faith in Action project as a graduate scheme by employing two graduates to work on the project; one to lead on theology bringing a depth of learning and theological refection, and the other to be a campaigns lead, taking us always back out into the world to make a difference.

The project has been very successful, and now we are looking to grow it for further. We are looking for a passionate graduate to join the project for the 2025-26 academic year.

In this role, you will be a theologian to make other theologians, and will provide the framework for students to be able to reflect theologically on their life and modern Christian Living. You will be responsible for growing the breadth of SCM’s Faith in Action resources, and discovering new ways of connecting with the current membership via the trends of social media or engaging in face-to-face reflections. An activist to make other activists, you will coordinate social action for SCM, engaging the membership in social justice projects that maximise our impact in society and the world.

You will work to build relationships between SCM communities and members to equip students with the skills they need to become faith-filled agents of social and political change and lead them in theological reflection to discern their involvement in local and national campaigns. You will also work to develop relationships with other Christian social justice and campaigning organisations to create opportunities for students to put their faith into action. In all of this, you will be supported by our small but perfectly-formed team, who will share your values and fully understand your aims in this project.

The role will require some travel within Britain, as well as semi-regular visits to the office in Birmingham, which may also include an overnight stay. All reasonable expenses for travel and accommodation will be reimbursed. Some evening and weekend work may be required for which time off in lieu will be given.

We particularly welcome applications from disabled, Black, Asian and Minority Ethnic and LGBTQ+ individuals who are currently underrepresented in the organisation. Due to the nature of this role and the responsibilities of the successful post-holder, a genuine occupational requirement to be a committed Christian is in place for this role in accordance with the provisions of the Equality Act 2010.

Please use the forms provided; CVs will not be accepted. Applications should be submitted electronically in Word format by email to the address provided in the application pack.

Student Christian Movement is a registered charity in England and Wales, number 1125640, and in Scotland number SC048506

We're pushing for better, right here, right now. Every one of us has a crucial role to play as both drivers and enablers of change.

Parkinson’s UK is the UK’s leading charity for people with Parkinson’s. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we’re on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson’s, both now and in the future. 

The Operations team plays a key role in driving that mission. Over the coming years we’ll be modernising our systems and processes to ensure they’re fit for now, as well as in the future. Much of this work is already underway, and we’re now ready to start our exciting new chapter.

We’ve been working to get ourselves in the best shape to deliver that progress over the next few years, and we’re now looking for ambitious, driven, and purpose-led people to join our team of ‘relentless doers’.  To hear more about these exciting new changes and how you can play your part in our story, click the Apply button to hear from Ben Clarkson, Chief Finance and Operating Officer.

About the role

You’ll lead the development and execution of the charity’s technology strategy, including the digital product experience and infrastructure. You’ll ensure seamless integration of technology services with user-centered design practices to deliver transformative solutions.

As a leader you will drive innovation, manage cross-functional teams, and maintain a strong focus on improving the user experience for both internal teams and those we serve, ensuring impactful and scalable outcomes.

What you’ll do

• Work closely with the Associate Director of Data, Digital and Technology to develop and implement:

  • the technology and digital experience strategies, ensuring alignment with the charity’s overall mission and strategic objectives.

  • a comprehensive technical roadmap, ensuring the charity’s infrastructure and digital platforms are scalable, secure, and aligned with long-term strategic needs.

• Lead and develop the team to align with Parkinson's UK goals, monitor performance and foster cross-department collaboration.

• Drive the transformation of the technology service desk, ensuring excellent customer service and an enhanced user experience for staff, volunteers, and people with Parkinson’s.

• Ensure the charity’s infrastructure is secure, scalable, resilient, and aligned with the long-term technology vision, while supporting business continuity and cyber resilience strategies.

What you’ll bring

• Demonstrable experience of driving tech-enabled organisational transformation programmes as a Head of Technology or similar. 

• Extensive experience in leading technology and digital infrastructure modernisation  initiatives, and managing complex technology projects, ensuring they are delivered on time, within budget, and with measurable impact. 

• Strong leadership skills with a track record of developing and motivating high-performing, self-managing teams in both digital product and technology services 

• Expertise in user-centered design, agile frameworks, and digital product management, with experience in using tools such as Jira, Confluence, and GA4. 

If this opportunity sounds like you, we’d love to hear from you! 

To apply, please submit a CV and supporting statement demonstrating how you meet the criteria marked with an ‘A’ of the ‘what you’ll bring’ section of the job description.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

 Are you an experienced IT operations leader passionate about managing robust infrastructure and delivering high-quality support? Harris Hill is working with a respected and impactful non-profit organisation seeking an IT Operations Manager to lead its IT service delivery and infrastructure function.

Location: London (with flexible working)

In this key role, you will oversee the smooth running of IT operations across a dynamic and mission-driven organisation. You’ll be responsible for maintaining and developing the IT infrastructure, managing third-party suppliers, and leading a small, dedicated support team to ensure a seamless IT experience across the organisation.

Key Responsibilities:

• Oversee and maintain the organisation’s IT infrastructure, including networks, systems, and cloud-based services.
• Lead the IT support function, ensuring high-quality, responsive, and proactive service to all users.
• Manage relationships with external IT service providers and ensure delivery against SLAs.
• Lead on IT compliance, security, and business continuity.
• Support the implementation and maintenance of IT policies, procedures, and best practices.
• Contribute to IT strategy and support digital transformation projects.

About you:

• Proven experience in IT operations or infrastructure management, ideally in the non-profit or public sector.
• Strong technical knowledge of cloud environments (especially Microsoft 365 and Azure), networking, and security.
• Confident in managing third-party suppliers and contracts.
• A collaborative and supportive leader with excellent communication skills.
• Able to balance strategic thinking with hands-on delivery in a fast-paced environment.

This is a fantastic opportunity to shape and strengthen IT delivery at an organisation making a meaningful difference. If you’re excited by the opportunity to combine technical leadership with purpose-driven work, we’d love to hear from you.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

IT SUPPORT OFFICER (PERMANENT)

Location: Hybrid – 2 days a week in Northampton office, with occasional travel to London (expenses paid)
Contract: Full-time
Salary: £33,400

A purpose-driven national organisation is seeking an IT Support Officer to join their collaborative and forward-thinking team. This is a great opportunity for someone with strong technical knowledge and excellent people skills to support staff and volunteers across the UK during an exciting period of digital transformation.

Working within a small and friendly team, you’ll provide day-to-day IT support and play an active role in delivering system improvements and onboarding new colleagues. You'll also support major digital projects, including the rollout of new systems for CRM, HR, and learning.

KEY RESPONSIBILITIES

• Deliver first and second line IT support to staff and volunteers across the organisation.
• Support onboarding, including setting up devices, access, inductions and user permissions.
• Provide clear, non-technical guidance and training to users with varying levels of IT confidence.
• Help maintain systems including Microsoft 365, Teams telephony, Intune, Group Policy, DNS, DHCP, and Windows servers.
• Take part in system maintenance including patch management and service updates.
• Support wider infrastructure such as printers, cabling, meeting room tech, and shared hardware.
• Assist in the implementation of key digital systems (CRM, ATS, HR, LMS) and future rollouts.
• Contribute to disaster recovery testing and ensure documentation is kept up to date.
• Occasionally travel to the London office (expenses reimbursed).

ABOUT YOU

• Experience providing IT support across software, hardware, and telephony.
• Strong working knowledge of Microsoft 365 tools, Windows operating systems, and core infrastructure such as DNS, DHCP, and Intune.
• Confident communicator, able to explain technical issues in plain English to a wide range of users.
• Comfortable working in a busy, agile environment with the ability to prioritise effectively.
• A team player with strong organisational and problem-solving skills.
• Experience working with or supporting volunteers or users in the charity sector is a bonus, but not essential.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you.

Southwark Law Centre is a charity offering free specialist legal advice and representation to individuals in Southwark and beyond. 

Southwark Law Centre

Job Description

Job Title: Operations Manager

Reports to: Executive Director

Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)

Hours: Full-Time – 35 hours per week

Main Objectives

· To oversee the smooth running of the Law Centre

· To ensure we have the right systems in place to support staff to work efficiently.  

· To identify opportunities to use tech to support our mission. 

· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.

Key Responsibilities

1. IT Coordination

• Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
• Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
• Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
• Identify and implement opportunities for digital transformation and improved operational efficiency.
• Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
• Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
• Providing basic training to staff on systems and tools
• Maintain the asset register.
• Maintain the organisation’s IT plan and update it annually

2. Systems

· Lead on our paperless working processes

· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.

· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.

· Negotiate and manage our contracts with printing providers

· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.

· Manage the organisation’s telephony.

3.  Data and Reporting

• Maintain a clear overview of the data collected by the organisation.
• Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
• Develop new reports to feed into our billing and accountancy as well as various audits.
• Review and analyse the organisation’s data to understand trends and to assist with service development.
• Play an integral role in using data to communicate the impact of the organisation.

4. Data Protection

· Overall responsibility for the data protection obligations of the organisation.

· Keeping abreast of changes and updates to Data Protection legislation.

· Delivering regular training to staff on Data Protection.

5. Finance and Billing

· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.

· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.

· Support casework staff with training and technical solutions to allow them to bill files efficiently.

· When needed, to work with the finance manager and practice manager to coordinate regular payment runs. 

· Attendance at regular meetings of the Finance Sub-Committee.

6. Support to Executive Director

• Member of the senior management team, contributing to strategic planning and organisational development.
• Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
• Coordinate and chair regular meetings of the IT Working Group
• Report regularly to the Trustees on operational issues

7. Regulatory Compliance

• Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
• Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.

8. Professional Development

• To attend regular support and supervision and appraisal meetings.
• To keep up-to-date and to meet identified learning and development needs as appropriate.

9. Teamwork and Service Development

• To attend and contribute to staff meetings

• To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
• To network and liaise with external agencies as agreed.

10. General

• To uphold and promote the Aims and Principles of the Law Centre
• To be available to work outside normal office hours on occasion as required and notified in advance.
• To undertake any other duties that are compatible with the functions of the post.

Person Specification

Essential

• Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
• A minimum of two years experience in a similar role, or relevant transferrable skills.
• Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
• Excellent verbal and written communication skills
• Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
• Confident, self reliant, capable of taking the initiative and working autonomously.
• Good attention to detail.
• Exceptional problem-solving skills. 

Desirable

• Experience managing and developing case management systems or similar software.
• Demonstrated ability to manage budgets and supplier relationships effectively.
• Experience in supporting legal or advice services organisations.
• Knowledge of the operational challenges facing community-based organisations.

Please visit our website to download an application pack

Closing date for applications: 28 July 2025 at 9am

Interviews will take place on: 6 August 2025 

This would be ideal for someone at the beginning of their career looking to grow and develop within a very supportive and innovative organisation.  We will provide a structured development programme, lots of opportunities for growth, along with a very nurturing, mission-focused culture and excellent benefits.

This role will support the Head of Environments, Platforms and IT Security to ensure that our technology infrastructure is reliable, safe and future-proofed. As required, the role holder will also support project implementation within the Technology Operations remit, having a direct impact in moving us forward in realising our vision and mission.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by: 

• Active membership of local church congregation. 

• An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

We are seeking a highly motivated and experienced Technical Project Lead to manage and collaborate with an external development/implementation partner and coordinate the smooth adoption of Salesforce within the Charity.  This critical role will be responsible for the full project lifecycle, from planning and requirements gathering to execution, testing, training, and post-implementation support. You will be the central point of contact for all project stakeholders, ensuring seamless communication and collaboration throughout the project.

 Main Responsibilities

• Work with the Director or Finance & Operations (DFO)  to invite tenders for and engage a development / implementation partner to support the adoption of this phase of Salesforce implementation
• Work with the development/implementation partner to develop detailed project plans, timelines, budgets, and resource allocation. Manage the execution of these plans, tracking progress, and ensuring on-time and within-budget delivery.
• Coordinate with the implementation partner to gather and document business requirements from relevant team members to translate these into technical specifications.
• Lead and motivate key stakeholders including the implementation partner and end-users. Foster a collaborative environment and ensure effective communication between team members.
• Act as the primary point of contact for all project stakeholders, providing regular updates on project status, risks, and issues. Manage stakeholder expectations and ensure their buy-in throughout the project.
• Identify, assess, and mitigate potential project risks. Develop contingency plans to address unforeseen challenges and ensure project success.
• Define and implement quality assurance processes to ensure the delivered Salesforce solution meets business requirements and is free of defects. Oversee testing activities and ensure proper documentation of test results.
• Develop and execute change management plans to ensure smooth user adoption of the new Salesforce solution. Provide training and support to end-users.
• Manage project budgets effectively, tracking expenses and ensuring cost-effectiveness.
• Maintain comprehensive project documentation, including project plans, requirements documents, technical specifications, test plans, and user manuals.
• Providing updates against outcomes / budget to the Director of Development (Grants/Major Gifts) to enable rigorous, timely feedback to the project funder.

 Person specification 

• Proven experience (three years minimum) of leading digital transformation projects, with a strong focus on Salesforce implementations and customisations and a strong record of success.
• Deep understanding of Salesforce platform capabilities.
• Excellent project management skills, including budget and stakeholder management.
• Excellent communication, interpersonal and leadership skills with the ability to explain technical concepts to diverse audiences.
• Ability to work effectively in a fast-paced, dynamic environment.  
• Ability to manage, coordinate and get buy-in from technically inexperienced team members.
• Experience with data migration and integration is a plus.
• An understanding of safeguarding data, confidentiality, safe working practices and GDPR compliance.
• Knowledge of appropriate project management frameworks (agile, waterfall) to set project scope, meeting key milestones and budget constraints
• An understanding of equal opportunities issues and a commitment to diversity.
• Commitment to Create, its activities and mission.

Terms & Conditions

• This is a part-time (0.6 FTE), fixed term contract for one year, with a review to extend at the end of that term.
• This role is based in London.
• Salary: £45,000 per annum pro rata (0.6 FTE).
• Holiday: 25 days (including 3 faith days*) + 8 Public Holidays pro rata.
• A beautiful office based in the City of London. Hybrid working is available following induction period.
• 21-hour week: standard office hours are 9.30am-5.30pm, Monday to Friday with an hour for lunch. Work outside these hours is required on occasions.
• The opportunity to visit projects and Showcase events.
• As part of Create’s Green Action Plan, the charity offers the Cycle to Work scheme. T&C Apply.
• In line with Create’s Safeguarding Policy, all staff are required to have a Disclosure and Barring Service (DBS) check, which Create will carry out upon appointment.

*  Create closes the office over the Christmas period. For staff members who celebrate other faith days, however, the charity is happy to discuss alternative dates.

Create is committed to a policy of equal opportunities embracing diversity in all areas of activity and positively welcomes applications from disabled people and people of all ethnicities.

Are you an experienced accountant looking for a new challenge? Support our digital transformation and shape the future of finance within The Student's Union.

About the role

You will be responsible for managing the day-to-day financial operations of the SU. Working as part of a busy team at the heart of the SU, you will be accountable for making sure that the staff and students have the financial advice and support they need to deliver our charitable purpose.

Your relationship with student treasurers and budget holders will be key, and you will ensure they have up to date and reliable management information, as well as ensuring that finance policies and processes are followed throughout the organisation.

You will act as finance lead on events and a range of projects, as well as providing expert knowledge of fundraising and grants support. You will also support the Head of Finance in delivering the strategic aims of the organisation, whilst stepping in to support the day-to-day delivery of your team.

This role sits within the Finance Department in the Students’ Union. We offer a vibrant and fun working environment and flexibility to enable your work-life balance. We are open to this role being on a full-time or part-time basis (0.8 FTE) with a negotiable working pattern to suit you and us.

More than just a “job”, this is an opportunity for committed and ambitious people to help shape our organisation and the lives of the students we represent. Join us and be part of our story!

About you

We are looking for an experienced accountant with fantastic interpersonal skills. You’ll have a can-do attitude and ability to thrive in a fast paced and ever-changing environment. Excellent analytical skills and attention to detail are vital. Within this role you’ll be student-led and empathetic with the cause, mission and values of The SU.

Our ideal candidate will be:

• Part qualified (ACCA/CIMA/CIPFA) or Level 4 AAT with experience
• Able to work under own initiative to deliver objectives to agreed targets and a high standard
• Able to lead and motivate individuals and a team through change
• Experienced and knowledgeable in accounts preparation, purchase/sales ledger management, stock and fixed asset reporting, and financial accounting using complex financial systems
• Aware of and experienced in good finance practice, accounting standards and guidelines related to charitable fundraising

Further information

For any informal enquiries about the role please contact Ryan Bird, Chief Executive. 

Please ensure that your application is submitted via the University website.

What we can offer you:

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

We are committed to continually expanding our benefits to better support you and enhance your experience with us. Find out more about our benefits.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on X for more information.

As a Fundraising Assistant, you’ll play a key role in supporting all aspects of our fundraising activity – from day-to-day operations to our ambitious Transforming Lives Appeal. You’ll work closely with individuals, community groups, and organizations to inspire and maximize their fundraising potential.

About the role

• Support all aspects of fundraising for both day-to-day needs as well as the Transforming Lives Appeal

• Proactively work with individuals, community groups, and organisations to encourage and maximize their fundraising potential

• Assist in the development of strong relationships with donors and supporters by engaging them on a professional level and understanding their motivations

• Assist in delivering the fundraising events programme contributing your ideas to help develop and plan events and supporting their delivery

• Engage with students and staff on an ongoing basis to facilitate the understanding of their fundraising needs as well as to be able to host tours of the trust in a knowledgeable manner

• Assist in all aspects of administration from taking calls, answering emails, and general administration tasks

• Deliver a consistent and high quality of supporter engagement through all enquiry channels

• Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience

What we’re looking for:

• GCSE English and Maths grade 4/C or above
• Experience of charity, sales, marketing or administration
• Excellent organization and administrative skills
• Excellent IT skills and good understanding of social media
• Working on databases
• Self-motivated with a flexible approach to working including being available to assist with events during evenings and weekends
• Excellent presentation, interpersonal and written communication skills with an attention to detail – able to interact at all levels within the trust in a professional and engaging manner
• Full clean driving license – post holder to be prepared to use own car in line with Trust driving policy

About Seashell

Seashell has a simple mission; to help children and young adults with the most complex needs, and their families, live their best lives. It is a truly inspiring place to work. We celebrated our 200-year anniversary in 2023 and have been based on our current campus in south Manchester since 1952. Our amazing workforce of over 600 staff educate and care for 150 young people who attend our school and college, 50 of whom live with us on site in our 17 residential houses.

Seashell is nationally recognised for its skilled workforce who are trained to educate and care for children and young adults who have the highest needs in the UK, and which include a complex range of visual, hearing and multi-sensory impairments, severe and complex autism, as well as physical disabilities.

Seashell’s exciting new vision launched in 2022 and reads: “Seashell aims to be exceptional in educating and caring for children and young adults with the most complex needs, with an amazing workforce supporting families from its world class campus, and to share its excellence on a national and international platform.”

The journey towards this vision has already begun and new, state of the art facilities are being built. Following the construction of a residential village in 2015 and a world class school and shared services building which opened in February 2023, we are embarking on the next phase of our site transformation - a new college and inclusive sports and wellbeing facilities which is set to be delivered in 2026. Following this we will continue with our campus transformation, with plans for several capital projects including a knowledge hub, forest school and tree house, sports pavilion, and a hydrotherapy centre.

If you would like to work for an inspirational, values driven Northwest charity and make a real difference to the lives of our very special students, please apply for this exciting role.

The deadline for applications is Monday 7th July 2025 by 9 AM CET.

Location: London, minutes from Old Street Station

Location type: Hybrid

Reporting to: Chief Executive Officer

Manages:  5

Annual salary:  £85K - £95K GBP

Contract type: Permanent

Working hours: Full-time (35 hours per week)

Candidate level: Director

Background

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. A UK registered charity, we work in collaboration with Palestinian communities and trusted local partners, and coordinate with key stakeholders and relevant clusters, to meet a wide range of health and social needs, from providing vital medical aid in emergencies, to supporting the development of better health services for the long term. We also uplift the voices of Palestinians, and campaign for an end to the barriers to health and dignity that come from living through occupation, displacement, discrimination and conflict.

Purpose of role

MAP is in a period of growth and rapid development, and as such, the incoming Chief Operating Officer (COO) will be responsible for the financial strategy and management of MAP and for the leadership of operational areas to help deliver the organisation’s mission and strategic goals. The COO provides support to the CEO in areas of governance, legal and risk management and may deputise for the CEO as required.

Responsibilities

Strategy, vision and leadership

• Be accountable to the CEO and Board in the areas of finance, technology, risk and compliance, supply chain and logistics, and safety and security.
• Advise the CEO and SMT on financial planning, legal, governance and related policy matters.
• Work closely with SMT colleagues to ensure that appropriate processes and systems are in place across the organisation, including delivery against KPIs.
• Serve as the management liaison to the Finance & Operations Committee, Audit Risk & Governance Committee and, where required, to the Board of Trustees; effectively communicate and present critical financial and operational matters at governance meetings.
• Ensure robust, secure and scalable IT systems and infrastructure. Lead on information governance & data protection and identify and drive opportunities for digital transformation.
• Lead on the development of MAP’s strategic goals and objectives in all areas of responsibility and contribute to the development of other goals as well as the overall management of the organisation.
• Work with direct reports to ensure the delivery of an effective strategy in all areas of responsibility.
• Maintain continuous lines of communication, keeping the CEO informed of all critical issues.
• Lead cross-organisational projects in line with organisational strategy and direction.
• Build strong working relationships with colleagues across the organisation at all levels, adopting and encouraging a collaborative working approach.
• Represent the organisation externally, as necessary, in areas under the COO’s responsibility.
• Deputise for the CEO as required.

Team development/leadership

• Oversee, direct, and organise the work of the finance and operations teams.
• Create a high-performing team that is ambitious and passionate about MAP’s vision.
• Ensure staff members receive timely and appropriate training and development, to facilitate continual improvement as individuals and as a team.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals.
• Mentor and develop staff using a supportive and collaborative approach and motivate the team to be innovative and professional in its thinking and delivery.

Operations

• Upgrade and implement an appropriate system of policies, internal controls, standards, and procedures.
• Ensure annual audits, budgets, and reports in all areas of operations are produced in an accurate and timely manner for SMT, the Board, and Board sub-committees.
• Ensure strong financial controls, risk management and regulatory compliance, including with UK Charity Commission standards, donor requirements and legal and regulatory requirements in countries and territories of operation.
• Build a culture of continuous improvement in operations and ensure appropriate and timely action to address operational risks when they arise.
• Provide analytical support to the CEO and SMT including development of internal management reporting capabilities.

Profile

Person specification

• Recognised professional accounting qualification (e.g. ACCA, CIMA, CIPFA, ACA) or post-graduate business degree mandatory.
• Minimum 10 years’ experience in a senior management role ideally with in-house financial management experience gained in a high-growth organisation.
• Experience either as an employee or board member of a non-profit organisation; must be familiar with non-profit finance and accounting regulations.
• Proven track record of success facilitating progressive organisational change and development within a growing organisation.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Bring strong mentoring and coaching experience to a team with diverse levels of expertise.
• Entrepreneurial team player who can multitask.
• Superior management skills: the ability to influence and engage direct and indirect reports and peers.
• Self-reliant and results-oriented, with good problem-solving skills.
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with the SMT, MAP’s Board of Trustees, and staff.
• Ability to operate as an effective tactical as well as strategic thinker. 
• Prepared and able to travel when required, including to Lebanon, occupied Palestinian territory, and Egypt.
• Passion for MAP’s mission and commitment to MAP’s values.

Terms and conditions

This job description reflects the key requirements of the role and does not form part of your contract of employment. It can be amended from time to time as the needs of the organisation require and as appropriate to the role.

An offer of employment will be subject to satisfactory references and social media checks.

An applicant’s pack is also available on request.

The deadline for application is Monday 7th July 2025 by 9 AM CET.

 Stay updated on the latest jobs by subscribing to our Global Charity Jobs weekly bulletin and if you’re looking for a rewarding career in the non-profit sector register in our database.

 Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

Role - Responsible for the development and implementation of the service communication strategy and plan, including the production and distribution of information, oversight of our online presence and development of work around AI for the benefit of the VCSE sector. The post holder will also co-ordinate aspects of our work in terms of VCSE networks and forums.

Background (Summary)

Enhance is the newly funded VCSE infrastructure support service in Redcar and Cleveland made possible through the collaboration of a number of funders to fill a gap in local provision. 

Lloyds Bank Foundation, Rank Foundation, Redcar and Cleveland Borough Council, Tees Foundation and the Woodsmith Foundation have provided three years of funding and commissioned MVDA to develop and deliver a VCSE infrastructure service (Enhance) in Redcar and Cleveland.

Enhance will provide practical support to VCSE organisations based in the Redcar and Cleveland area who deliver services to local people and communities. 

The service model for Enhance is based on three key areas:

Improvement – Providing practical support through an information and advice service.  This will include for example advice on governance, funding, policy and practice

Growth - The development and delivery of a comprehensive training programme for all VCSEs in Redcar and Cleveland

Influence - Work to support the building and development of relationships; collaborative work across the VCSE sector and cross-sector partnerships

The service will be based in Redcar and Cleveland and will provide an outreach service in the more rural areas of the borough to ensure the services are accessible to all local VCSEs.

Full application pack iavailable from mvda.info/jobs/information-and-communications-officer