The Charlie Waller Memorial Trust is a charity committed to supporting young people to look after their mental health. We're looking for an experienced Digital Officer to help us reach new audiences and transform the way we work.

CWMT was founded in 1997 in memory of Charlie Waller who suffered from depression and took his own life at the age of 28. Today we reach thousands of people in schools, colleges, universities and the workplace with our high quality training and resources.  

The charity has started on a digital transformation journey and a dedicated role is required to support the imminent implementation of digital solutions (new website, CRM and finance solution). The role will be key in further developing and implementing the charity’s digital strategy in consultation with the Communications Director, Finance and Operations Manager, management team and staff.

As this is a new post, there is an opportunity to shape the role, and the right candidate will play a key part in making sure  the Trust and its activities are serviced with robust, reliable and up-to-date evidence and information. 

About the role 

Reporting to: Finance & Operations Manager 

Hours: Full-time, Mon-Fri, 35 hours 

Annual Leave: 20 days per year, excluding bank holidays, increasing by a day per year of service after the first two years up to a maximum of 25 days. In addition, the office is closed for 3 days between Christmas and New Year (this is additional paid leave). 

The role is based at the Trust’s office in Thatcham, Berkshire; however, we are following government guidelines for COVID-19 and working from home except for tasks which cannot be carried out that way. In the longer term there may be options for some continued home working. 

Interviews will be held on or before Wednesday 19 August.

Key responsibilities 

• CRM – manage database functionality, make updates, ensure accuracy and quality, develop and improve functionality, action system change requests 
• CMS - edit and update website 
• Support digital delivery of charitable aims including project management 
• Support implementation and development of Dynamics365, Business Central and Umbraco, ClickDimensions 

• Contribute to reports by analysing data and providing insights into the Trust’s online presence and supporter engagement (using Google Analytics, CRM, social media stats) 
• Support the implementation and ongoing management of Google Adwords 
• Train and mentor staff, trainers and volunteers on the new digital solutions to ensure a digital culture is embedded 
• Manage users and their permissions, ensure system security protocols are followed, act as a M365 system administrator and expert user of all the integrated systems 

• Maintain development environments and manage change requests 
• Work closely with the team to identify and develop efficient data processes and systems 
• Embed digitisation of processes/systems 
• Update policies and process instructions for digital systems 
• Liaise with external digital partners to troubleshoot and swiftly resolve any issues that users may encounter 

• Proactively seek to improve systems and identify opportunities for improvement 
• Help the charity to continue its digital transformation journey by being a digital advocate and encouraging a ‘digital first’ attitude where appropriate 

Person Specification  

Experience 

• Experience of updating and maintaining websites using a content management system (CMS), ideally Umbraco (essential) 
• Experience of working on websites and CRM systems within the charity sector (desirable) 
• Experience of using Microsoft Dynamics 365, Umbraco, Google Analytics, ClickDimensions (desirable) 
• Experience of administering CRM database systems and providing database user support (essential) 
• Experience of analysing and interpreting website data (essential) 

• Experience of digital marketing, including SEO and content marketing (preferred) 
• Experience working on projects with external agencies and to tight deadlines (preferred) 
• Experience of contributing to supporter journeys, integrated communication plans and supporter care strategies in order to improve the lifetime value of supporters 
• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively (preferred) 
• Experience of managing enquiries and troubleshooting issues 

 
Skills and Attributes  

• Excellent IT skills with a good working knowledge of Microsoft365 & Office365 (including Excel, Word, Outlook, PowerPoint, SharePoint, Teams) and the ability to troubleshoot common problems (essential) 
• Attention to detail and accuracy (essential) 
• Strong written and oral communication skills with the ability to create a positive impression quickly (essential) 
• Ability to build and maintain effective relationships, both with third parties and colleagues (essential)

• High degree of integrity, tact and diplomacy (essential)
• Creative and not afraid to suggest new ideas (essential) 
• Ability to take in information quickly and think logically (essential) 
• Flexibility and adaptability (essential) 
• Ablility to prioritise, make decisions and work autonomously to tight deadlines (essential) 
• Commitment to working within diversity policy and in an inclusive, open and transparent ‘one organisation’ style (essential)
• Commitment to the aims, values and purposes of the Trust (essential)
• Willingness and ability to perform other required duties commensurate with the terms and conditions of the post as required (essential) 
• An open minded, positive attitude with a passion to make a difference (essential)

 Knowledge  

• Knowledge of Google Analytics and digital marketing (essential)
• Knowledge of digital accessibility (preferred) 
• Knowledge of digital trends in the not for profit sector (desirable) 
• Knowledge of data protection and GDPR and Gift Aid legislation (preferred) 
• Knowledge of the charity/not for profit sector (preferred) 
• Knowledge of mental health issues affecting a wide range of people (desirable) 

Education and training  

• 2 years of industry experience (desirable) 
• Commitment to undergoing any further training required to fulfil the role (essential) 

NB: This job description identifies the key responsibilities and requirements. It is not an exhaustive list of tasks that need to be completed. The Trust reserves the right to amend the job description as the role develops with the organisation. 

Are you an ambitious and innovative digital leader looking to take on the next exciting challenge in your career?

• Ewell, Surrey
• Permanent, full time
• Circa £50,000 per annum + Competitive Benefits

A little bit about the role…

Are you an ambitious and innovative digital leader looking to take on the next exciting challenge in your career? Would you like to contribute to increasing the success of Samaritans’ external campaigns activity, ensuring digital aspects are seamlessly integrated into all projects at every level, from traditional marketing, to fundraising and volunteer recruitment, encouraging the organisation towards a digital first mindset?

Samaritans is looking for a Head of Digital to develop and implement the engagement strategy across all Samaritans digital platforms including website, product development, social media, optimisation, email and direct comms. The role will work closely with the Head of Marketing and Head of Media as well as key contacts within the Fundraising and Service department on UX and customer journey planning for donations and campaigns, and to ensure our digital communications are fully joined up across the organisation and seamlessly embedded in all external activity.

The service provided by Samaritans’ has never been more relevant. We are there for people when life gets tough, and the demand for our service is rising all the time. We have undergone significant change in our brand and digital technology providers in recent months, and we have even bigger ambitions to transform our service to reach more people in new ways, particularly within the digital space.

We’re looking for somebody who is confident in navigating a constantly fluctuating digital landscape to carve out the best and most appropriate opportunites for Samaritans across awareness, engagement, fundraising and volunteering. You will be adept at managing relationships at all levels to ensure upskilling and information sharing around new ideas, products and services, ensuring that Samaritans’ digital presence is continually evolving.

If you have experience of managing all online communications, reporting and learning from data, maximising conversion and have passion for working out how to best serve our core user base, then we would love to hear from you. We need someone who is driven and motivated to ensure that Samaritans is future proofed and best in class within the sector. If you're interested in finding out more about the role please read the attached job description as set out below.

About Samaritans

At Samaritans, our vision is that fewer people die by suicide. We believe it is preventable and that by working together we can give people the support they need before they reach crisis point. We are one of the most trusted charities in the UK and ROI, and we answer a call for help every six seconds. We have around 175 staff and more than 20,000 volunteers based across 201 branches giving emotional support 24 hours a day, 7 days a week. We don’t just hear you, we listen.

Our Location

Our Central Office is located in a converted mill in Ewell, Surrey which is just over 30-minutes by train from Waterloo and 15 minutes from Wimbledon. As an employer we offer a good range of benefits, including 25 days’ holiday, 3 well-being days, Flexible working, Health Cash Plan, Pension and interest-free season ticket loans.

To apply

If you would like to apply for this role please send an updated CV and an accompanying statement, outlining your motivations for applying for the role and how you meet the stated criteria no later than 09:00am on Monday 10th August 2020.

Christians Against Poverty is a dynamic and growing mission with a strong vision, award winning culture and passionate workforce. CAP exists to equip the local church so that it may effectively serve the poor and proclaim Jesus. We have developed highly effective expertise to break into the hellish mix of poverty, isolation, chaos and severe stress, delivering hope, peace, and freedom through our compassion and technical excellence. Due to our debt help work, we are authorised and regulated by the Financial Conduct Authority and are required to meet high regulatory standards.

Working at CAP is exhilarating because we experience partnership with the living Christ and the power of His resurrection as we see thousands of people freed from debt, connected with a loving community and saved. We have a huge, collective ambition to see people freed from poverty, and to see them come to know Jesus’ abundant life and find belonging in his family.

CAP’s work in the UK is delivered through over 300 head office staff in Bradford who serve the frontline teams and volunteers that make up a vibrant network of around 600 community franchise centres. CAP UK, as the founding national franchise, also supports and equips country franchises growing in Australia, New Zealand, Canada, and America.

CAP lives out the belief that culture eats strategy for breakfast (though we’re pretty keen on strategy too, so we have that for lunch). We invest in and seek to thoroughly integrate our core values into who we are and how we do what we do. To join CAP is to commit to growing with us into being more Christ centred, generous, passionate, united, compassionate, fun, excellent and courageous.

The role of the Director of Technology and Digital Transformation, reporting into Jon Day our COO, is a critical one, particularly at this time in leading the digital transformation of our flagship debt service.  We are looking for a Director to provide the sophisticated and inspiring leadership required to take our services to the next level.

Job title: Senior IT Business Partner x 2

Region: Homebased – UK Mainland

Directorate: Information Management & Technology (IM&T)

Contract: Permanent, Full Time, 35 hours per week

Salary: £46,000 per annum (plus London weighting £4452 if applicable)

About the Royal British Legion (RBL)

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We have been here since 1921 and we will be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

- A desire to provide a great customer service and support

- Enjoy and thrive in working in teams and with others

- Passionate about supporting the Armed Forces community and honouring their contribution

- Come to work each day to be the best you can and to learn and develop

- An encourager, eager to share your knowledge and experience to help others

If so, then we would like you hear from you ….

The Role

The IM&T Directorate is going through an exciting period of change in our role as an enabling strategic service to help deliver the RBL's “One Legion Strategy”.

Reporting to the Head of IM&T Projects. We are seeking two Senior IT Business Partners to serve as the strategic interface within assigned business unit or functional area for the purpose of business technology strategy development, IT adoption, solution discovery, risk management, budget development and customer relationship management. Serve as a lead role in enabling the business to achieve their strategic objectives through the effective adoption of technology.

You will proactively share knowledge of technology risks and opportunities to build a competitive advantage and improve efficiency and effectiveness of business units and eliminate duplicity. Partner with business leadership and other key stakeholders to define opportunities, consistency of approach, identify and prioritise projects based on predefined criteria (e.g. return on investment, efficiency gain, productivity, compliance), in order to support the One Legion strategy.

You will provide a highly valued strategic consultancy service through key IT initiatives. Communicate decisions, priorities, and relevant project information to appropriate levels of staff regarding business unit requests, projects and initiatives. Establishing the IT Business Partner role as high performing, trusted and value-adding service, establishing excellent customer relationships with key business stakeholders and other parts of the organisation as required.

Whilst the role is based at home (UK Mainland) there will be some travel requirements to RBL offices.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is Sunday 16th August 2020.

Shortlisted candidates will attend an initial MS Teams interview w/c 17/08, with successful candidates attending a final Teams interview w/c 24/08 where they will deliver a short presentation.

Technical Project Manager

A brand new and exciting Technical Project Manager role has arose to join a leading charity as they go through a Digital Transformation to lead on all projects from start to finish (Head office is based in South London but the role can be performed remotely). As the Technical Project Manager you will need to take lead on all projects from initial conception all the way through to completion. We are currently going through a Salesforce implementation so any end to end CRM project experience would be beneficial but any Digital, CMS experience is great.

As the Technical Project Manager you will be working for this small / medium charity as they look to really increase the digital capabilities and utilise technologies more. As they are small you will have you get involved in the entire lifecycle and essentially perform the roles of Business Analyst, Project Manager, Delivery Manager all one. This is a brilliant role for someone to make a big difference within a growing charity and implement technologies that will save lives.

Skills required for the Technical Project Manager are:

- End to end project experience from requirement gathering to delivery
- Ideally have good project experience within Salesforce or any other CRM (otherwise CMS / Digital projects are very relevant too)
- Ability to take lead and drive projects through with difficult stakeholders
- Very strong communicator

Technical Project Manager / Business Analyst / Delivery Manager / CRM / CMS

Salary: £50,000 + brilliant benefits

Head Office: South London – This role will be able to operate fully remotely if required

Apply now for immediate consideration regarding this excellent opportunity.

Understanding Recruitment is acting as an employment agency for this vacancy.  

SALARY UP TO £40,000 PRO RATE 4 DAYS PER WEEK

Reports to: Chief Executive Officer

The Sophie Hayes Foundation was founded in 2011 by Sophie, a British girl trafficked to Italy for sexual exploitation. The Foundation is the only organisation in the United Kingdom focused solely on ensuring all women survivors of human trafficking and modern slavery achieve complete and sustainable freedom, through an independence that can only come with the ability to live and work without fear. 

We support women survivors to look to the future – renewing confidence, purpose and employability. By adhering to best practice in coaching, facilitation and training, we support survivors in bespoke and creative ways through group workshops, one to one coaching, vocational voluntary & work placements, access to training, and formal education.

The past two years has seen the Sophie Hayes Foundation undergo an exciting phase of growth and development, supporting women survivors of Human Trafficking. The Head of Fundraising is a new role and  will be a key member of the new Senior Management Team.

The right candidate will take responsibility for continuing our programme of growth, in particular from lottery sources, charitable trusts and foundations, whilst ensuring appropriate stewardship of all fundraising relationships including our wonderful partnership with Liberty of London.

Detailed Role Description

The post-holder will:

• Work closely with the CEO, Trustees and other relevant staff to generate income for the organisation
• Be responsible for delivering the financial goals as set out in our fundraising strategy
• Establish and manage a rolling programme of approaches to a portfolio of charitable trusts and foundations, and lottery bodies to achieve annual plans and income targets.
• Write bespoke proposals, applications and fundraising materials aimed at charitable trusts and foundations, individuals and companies.
• Research and identify new sources of funding while keeping abreast of the grant giving marketplace and related developments within the sector.
• Develop cultivation and approach plans for new prospects.  
• Assist in the development of, and attending, fundraising and cultivation events.
• Ensure the timely and appropriate thanking of donors and manage any subsequent communication and reporting requirements.
• Proactively build donor relationships through all communication mediums to ensure their continued support.
• Liaise with colleagues to publicise successful funding and partnerships in support of wider plans to enhance reputation amongst key audiences and raise awareness of our work.
• Prepare regular fundraising updates for the CEO and Board of Trustees on progress against fundraising strategies and targets.
• Accurately maintain and manage a database of prospects and supporters ensuring compliance with all data protection legislation, regulations and best practice.
• Participate in any training and development activities to maintain own development or to enhance competence within job role.
• Be an ambassador for the Sophie Hayes Foundation, promoting the vision, aims and objectives of charity with all external contacts.
• Manage occasional fundraising volunteers.
• Will be an active member of the Sophie Hayes Foundation SMT including supporting the formation of strategic vision, goals and activities, running team meetings, supporting the CEO on other projects and working with trustees as required.

Person Specification:

Essential

We are a highly values-driven organisation so please do take a look at our website to ensure that you share our vision and our values.

1.  MINIMUM 3 -5 YEARS SUCCESSFUL TRUSTS AND FOUNDATIONS FUNDRAISING IN THE UK
2. Educated to degree level or equivalent, or the ability to demonstrate competence through experience
3. Experience of working to, and meeting, fundraising targets
4.  Experience of proactively researching and engaging current and prospective funders
   1. Knowledge of best practice in fundraising and of current trends in philanthropy`
5. Ability to write compelling and persuasive fundraising proposals
6. Outstanding communication skills and the ability to tailor written and verbal content and style to a range of audiences.
7.  Ability to work under pressure and deliver outcomes to tight deadlines
8. Strong IT skills (Blackbaud Etapestry or similar CRM systems etc. Microsoft Office including Word, Excel, PowerPoint, Outlook,)
9. Ability to work on own initiative as well as a key member of a team
10. Flexible and proactive approach and attitude
11.  Enthusiasm and drive to make things happen
12. Ability to work occasionally outside of normal office working hours
13. Experience of working in of a small but fast paced team  

Desirable

1.  Knowledge and understanding of the human trafficking and modern-day slavery sector
2. Experience of using social media and digital communication tools for fundraising purposes

The people that we work with come from all over the world and have a wide variety of beliefs, experiences, backgrounds. We are committed to sharing reflecting this rich diversity amongst our staff, volunteers and trustees and would strongly encourage applicants from minority and under-represented groups

Please note: We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of their race, sex, disability, religion/belief, sexual orientation or age.

However, this post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 20

Job Title: Chief Executive Officer

Salary: £55,000 - £60,000 (depending on experience)

Hours: 37.5 hours per week

Location: Central London

Pension: 5% employer contribution

Closing Date: 5pm 10th August 2020

Interviews to be held: Week commencing 7th September 2020

To apply: Send us your CV along with a detailed covering letter explaining how you meet each of the criteria outlined in the person specification.

For nearly 30 years Carers Network has supported unpaid carers in the City of Westminster. We have grown significantly in the past three years and now have responsibility for providing services in three London Boroughs. Our income comes from a range of sources, in addition to the local authorities where we provide services.

We provide information, advice, casework and support, social events, and activities for carers. We ensure carers are involved in making decisions about all aspects of their caring role.

We are now seeking a dynamic, entrepreneurial and charismatic leader to take our charity to the next stage of its development. Someone who is passionate about helping carers in London. If you think this is you, then we’d love to hear from you.

Duties Include:

Strategic management of the organisation

• Leading the organisation and overseeing performance against contracts, voluntary funded projects and service delivery plans within a positive organisational culture.
• Developing and ensuring delivery against an ambitious strategic plan and developing a new strategy for 2021 onwards.
• Line management of senior managers and the Volunteer Development Officer.
• Overseeing operational activity of the organisation.
• Strengthening the organisation, including ensuring overall resource management and overseeing service and project development, volunteer engagement, fundraising, premises decisions and organisational development.
• Working positively and effectively with the public and voluntary and community sectors.
• Negotiating effectively and successfully with funders/commissioners.
• Representing Carers Network at key meetings with funders, politicians and other key stakeholders.

Business transformation

• Seeking out and realising opportunities to expand Carers Network to reach and support more carers across central London.
• Ensuring that Carers Network secures and delivers services that are in line with our charitable objectives.
• Developing pan-regional work and partnerships.
• Growing Carers Network’s income from non-statutory sources.
• Ensure the continuation of volunteer involving developments.

Overseeing governance

• Ensuring all governance requirements are complied with.
• Carrying out the role of Company Secretary.
• Supporting, informing and advising the Board and the Finance and Risk Committee.

Public relations work

• Championing the work of Carers Network and ensuring that the charity is represented on the most strategically important bodies.
• Networking with local, regional and national stakeholders.
• Raising the profile of carers and of the charity’s work regionally and nationally.
• Ensuring that Carers Network is seen as a voice for unpaid carers and an example of a high-quality charity doing inspiring work.

Person Specification

• At least three years’ experience in a leadership role.
• Experience of leading the development and implementation of a strategic plan including delivery against challenging organisational targets.
• Experience of leading and motivating a high-performing team.
• Experience of managing resources in a similar size and type of organisation including developing, creating and managing budgets.
• Experience of growing income from a variety of sources and of developing new business.
• Excellent verbal and written communicator, well able to credibly represent the organisation.
• Excellent interpersonal skills and experience of successful networking and developing relationships with senior stakeholders.
• Experience of developing effective partnerships.
• Experience of working in partnership with a board of trustees.
• Ability to demonstrate continuing personal development.
• Experience of work with local and regional media to enhance profile.
• Experience of contract negotiation and management with funders/ commissioners.
• Understanding of the governance, legal and regulatory requirements of managing a charity.
• Experience of working with an infrastructure involving volunteers.
• Ability to understand and interpret complex financial information and understanding of risk management.
• Understanding of current and potential changes in the not for profit and statutory sectors.
• Understanding of the public sector and able to demonstrate drive and passion for the work of the organisation.
• Excellent interpersonal skills and experience of successful networking and developing relationships with senior stakeholders.
• Ability to understand and empathise with the needs of carers.
• Substantial experience of coaching managers.

The Executive Assistant role is a key support to Stewardship’s CEO and five person leadership team by assisting the leadership team and trustees operate effectively in their leadership, governance and external promotion of Stewardship and its charitable objectives.

The role will involve organising and coordinating the team’s schedule by organising key external and internal meetings, administrative support to the senior team as well as communicating with key stakeholders on behalf of both the CEO and Leadership Team. 

A key part of the role will also be acting as the focal point for the Chair and other non-executive trustees in their support for Stewardship.

The role requires a proactive team player who engages with and supports the work of the leadership of the organisation. Someone who can balance the need to use their own initiative while taking direction from a variety of senior staff to deliver the best outcomes for the organisation.

If you like working in a dynamic fast moving Christian team, dealing with all varieties of people and moving effortlessly from basic administration to organising complex and sensitive events this role is perfect.

Main responsibilities and duties include, but will not be limited to:

• proactively manage the CEO’s complex and varied diary focused on external relationships and provide similar diary and administrative support to the Leadership Team when necessary; coordinate domestic and overseas travel for the CEO and Leadership Team;
• act as the key contact point for the CEO and Leadership Team, handling correspondence and external enquiries and responding on their behalf, and assisting in preparing and managing communications to the wider staff team, Trustees or key clients, where appropriate;
• Be the point of contact for the chair and trustees including organising the Stewardship Trustee Council and its committees on a quarterly cycle (including two further boards: Lamb’s Passage Holdings and Stewardship America). This includes: coordinating attendance, distributing papers, undertaking some Company Secretary duties and writing the minutes of the meetings. Less regular duties include updating the Trustee Handbook, coordinating any Trustee recruitment processes and organising the annual trustee retreat.
• prepare agendas, papers, and presentations for key internal meetings, including monthly Extended Leadership Team, quarterly All Staff meetings and an annual staff retreat;
• carry out special projects for the CEO and Leadership Team, to help achieve the strategic goals of the organisation;
• Occasionally provide additional support to the Reception & Hospitality Team when required.

Salary: £27,000 per annum (pro-rata)

Hours: 14 hours per week

Contract: 12 months

Pension Payment: CommUNITY Barnet will make a pension contribution into a workplace pension scheme

Annual Leave: 28 days per annum (pro-rata), excluding bank holidays

Based in: Enfield

CommUNITY Barnet are seeking to recruit an enthusiastic and dynamic team of Advice Workers for our newly created advice Hubs.

The roles are a newly created opportunity to provide information and advice in a wide field of subjects, including welfare benefits, housing, health, community care, and local services. Despite the current situation due to Covid-19 we anticipate that the role will be delivered face to face at our advice Hubs, located at various sites in Enfield.

Enfield Connections is an inclusive information and advice service developed for Enfield residents (18+) in need of support, information and advice which they can use to make informed decisions in self-managing long term care, deciding when to contact adult social care and to be able to live independently for as long as they possibly can.

The service was developed as part of Enfield Council’s transformation programme procuring services from the voluntary and community sector to support local residents to remain independent for as long as possible before presenting to health and social care services for help or assistance. 

CommUNITY Barnet is responsible for the delivery of Enfield Connections. CommUNITY Barnet is an award-winning charity delivering community and development services in 7 London Boroughs. We support and represent residents and voluntary and community groups, charities and faith groups across London. We have been established for 40 years, and our mission is to help transform local communities, working in partnership with residents, agencies and volunteers.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates

Closing date for applications: Monday 10th August 2020 at 9am

Interviews will be held via Zoom

Please send your CV, with a covering letter explaining how you meet the requirements of the person specification.