Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

This is an ideal opportunity for an ambitious team player with supporter care/customer service experience to develop their career as part of the UK’s leading dementia research charity. Working closely with the Supporter Care Manager and other team Officers, you will work in a supervisory capacity to the rest of the team line managing 2 Supporter Care Executives and ensure that the charity’s supporters receive an excellent standard of service.

This is a fixed term role for a period of 12-months, or on the return of the post holder, to cover a period of Maternity leave.

Main tasks of role:

• Act as the first point of contact for the resolution of complex queries and complaints.
• Assist in managing the day to day work of the Supporter Care team, including managing turnaround times.
• Assist the Supporter Care Manager with projects involving Supporter Care and be the team representative on some cross functional projects.
• Deputise for the Supporter Care Manager, assuming responsibility for the team in their absence.
• Recognise fundraising, engagement and retention opportunities when talking to supporters.
• Respond to queries received by phone, email and post and assist the team in doing the same.
• Process donations, standing order payments and gift cancellations, acknowledging supporters and sending out materials as appropriate.
• Ensure there is always enough telephone cover in place, arranging lunch breaks, meetings and assisting with any voicemail arrangements.
• Compile routine reports including all feedback received by the charity.
• Assist the Supporter Care Manager with monitoring performance of external suppliers.

What we are looking for:

• GCSE in Maths and English, or equivalent
• Confidence working with computers – good knowledge of Word, Excel, Outlook and databases.
• Experience of working in an office based, customer facing role (within the charity sector would be advantageous).
• Experience of handling complaints and queries.
• Excellent written and spoken communication skills with an exceptional telephone manner.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and the ability to prioritise workload.
• Professional and hard-working team player.
• Outgoing, enthusiastic and able to remain calm under pressure.

Location: Granta Park, near Cambridge.

Salary: Circa £27,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 12th February 2020 with interviews to be held on the 20th February 2020. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

This is a truly exciting time to be joining FFI’s fundraising team. Over the past few years we have been honing our fundraising and have created what we believe to be an industry-leading programme, built on developing and nurturing genuine long-term relationships with the people who support our conservation work. In order to meet growing environmental challenges, we have developed an ambitious conservation strategy to 2023. With this in mind, we are looking for an outstanding individual with a track record of successfully leading and supporting sustainable growth in income. Specifically, this opportunity is to lead our global Trusts & Foundations fundraising work.

The Trusts & Foundations team is an ambitious and high performing team which has supported growth in income from trusts and foundations of 20% year on year for 5 years in a row. In 2020 FFI aims to raise circa £25 million of which more than half will come from trusts and foundations. Our success to date is far reaching with current relationships spanning multiple countries in Europe as well as the USA and Australia. Now we have set our sights on expansion; following years of strategic development FFI is in the perfect position to take its fundraising to the next level with new opportunities across Europe and in the USA.

We are seeking a proven, results-driven leader to drive forward our successful team. Committed to conservation and the environment, you will use your relationship management skills to strengthen existing funding relationships as well as forge new successful opportunities to grow income for FFI. Using your well-honed leadership and influencing skills and knowledge of good project development and delivery, you will work directly with FFI’s conservation programme teams to drive forward the organisational capacity for fundraising and ensuring that there is an institutional step change in FFI’s ability to secure significant grants from Trusts & Foundations in contribution to our ambitious strategy. A confident ambassador and networker, you may be required to travel both within the UK and internationally to cultivate relationships with current and prospective donors.

You will work with your team to share knowledge, learning and resources across FFI and with FFI’s partners across the world to build skills in how to successfully package compelling proposals for external audiences, and best practice in grant management and donor stewardship.

You will have a proven track record in securing six figure gifts and meeting financial targets as well as successfully driving forward a team.  Experience in securing funds from the USA, mainland Europe and other international foundations is desirable, as is experience of working with programme staff internationally.

In return, the role offers the opportunity to work within an exciting, friendly and lively team within an international, impactful and ground-breaking organisation, at the forefront of global conservation.  In addition, FFI offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

The closing date for applications is Friday, 7 February 2020.

Start Date: Mid March 2020

Contract Type: One-year, fixed-term contract

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

FFI is seeking an experienced, enthusiastic and adaptable individual for the role of Office Manager on a one-year, fixed-term contract. As a member of the Operations Team you will ensure the smooth running of FFI’s Cambridge headquarters (accommodating circa 110 employees), including responsibility for facilities management, health and safety and delivery of the Reception function. You will also have some responsibilities for our smaller offices in London and Edinburgh (accommodating 6 and 2 employees respectively).

 FFI is based in the David Attenborough Building (DAB) on the New Museums Site, where the University of Cambridge and nine conservation organisations have collaborated to create the Cambridge Conservation Initiative (CCI) – the largest grouping of nature conservation organisations and university researchers in the world. You will therefore not only deal with a wide range of individuals, from FFI members to high-profile donors and your colleagues in the UK and across the globe, but also your counterparts in the other NGOs, central facilities staff at the DAB, contractors, suppliers and our University landlords.

As the first point of contact for FFI, you will be friendly and approachable, confident and articulate. You will have excellent organisational and administrative capabilities, a proactive and pre-emptive approach to your work and well-developed prioritisation and time-management skills. Whilst working with minimal supervision, you will look to avoid problems before they arise and to develop and improve office systems to add value.

You will have good relevant experience in an office/facilities management role, or experience where you can demonstrate relevant and transferable skills. Excellent Outlook skills, and strong Word and Excel skills are essential and previous use of Microsoft SharePoint is desirable. Knowledge and experience of health and safety in a UK office environment is a requirement of the role, whilst knowledge of, and an enthusiasm for, environmental and sustainability issues would also be particularly advantageous.

In return, the role offers the opportunity to work within an international, impactful and ground-breaking organisation, at the forefront of global conservation.  In addition, FFI offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

The closing date for applications is Sunday, 2 February 2020.