Direct Marketing Executive Jobs

Role description, April 2024  

Reports to:         Director of Communications and Marketing    

Direct reports:    None

Role Summary    

This exciting role will enable Alcohol Change UK to reach millions of people across the UK with key messages about alcohol and alcohol harm, delivered through print, online, and broadcast media engagement tactics. With a high level of existing press interest in our work and campaigns (including our flagship Dry January® campaign), this is an exciting moment as we look to develop our proactive media engagement and share reframed stories about alcohol which resonate with a huge audience. Your work will drive significant awareness of our organisation, and ultimately enable millions of people to transform their relationship with alcohol.

Key Tasks and Responsibilities    

Media engagement  

• Manage the organisation’s media inbox and phone line, handling enquiries from journalists and providing responses in a timely manner

• Provide regular out of hours media cover on a rota basis (scaling depending on busier campaign periods, shared fairly with others and TOIL provided for hours worked)

• Develop public media statements and quotes across the whole spectrum of Alcohol Change UK’s work, issuing to press both reactively and proactively

• Provide ongoing development of our key lines library, regularly reviewing responses we have on file for a range of topics 

• Support Alcohol Change UK spokespeople (Chief Executive, Directors and others) prepare for interviews: developing tailored briefings ahead of opportunities, providing a sounding board to rehearse key lines when required and giving feedback on appearances to support ongoing development

• Manage our media database and reporting tools, providing regular condensed reports for the Director of Communications and Marketing/CEO/Board and develop insights-gathering to better inform our media engagement strategy

• With the Director of Communications and Marketing, play a key role in media crisis management, escalating issues as appropriate, suggesting solutions and developing organisational responses to sensitive situations

• Support the deployment of Alcohol Change UK voices, working closely with the Engagement Team to identify Community Champions, Ambassadors and others who are happy to be supported to share their experiences of alcohol and alcohol harm with the media

Developing a new proactive media strategy  

• Plan and deliver a new strategy for generating proactive media coverage, where Alcohol Change UK’s research, campaigns, parliamentary and wider activity connect with larger audiences in a strategic way

• Working closely with teams across the organisation, craft compelling media plans and press releases to generate coverage of our work

• Bring fresh energy to opportunity spotting, securing opinion pieces, expert comment, letters to editors and other ‘newsjacking’ content – particularly on ‘culture change’ topics such as sober shaming and stigma 

• Manage relationships with key journalists in our sector, exploring opportunities for partnerships and exclusives

Campaign media activity  

• Particularly for our flagship Dry January® campaign, and with the support of the Director of Communications and Marketing, develop media support briefs for external media agencies, when required 

• Develop fresh strategies and media angles for annual campaigns (Dry January®, Sober Spring, Alcohol Awareness Week) to keep activity engaging for public and returning audiences

• Think creatively to craft media strategies which are tailored to reach segmented audience groups, aligning with targets for individual campaigns to reach under-served communities 

• Provide detailed campaign media evaluations, insights and learning reports

Other    

You will also be expected to:    

• Work closely with colleagues across the charity to support their work and to act as ‘one team’ 

• Contribute actively and positively to charity-wide strategies 

• Continually develop your knowledge of alcohol harm and solutions to it 

• Act as a positive ambassador for Alcohol Change UK at all times 

• Know, embrace and actively uphold the values of Alcohol Change UK at all times 

• Work flexible hours as necessary to meet the needs of the charity, time off in lieu (TOIL) will be earnt for any work required outside of normal working hours 

Job Purpose - Commercial Analyst 

The primary objective of this role is to deliver a broad programme of market and commercial research and analysis to underpin AFG’s growth ambitions and to manage AFG’s commercial risks.

The role will shape and deliver a comprehensive and systematic approach to market analysis whilst also ensuring that AFG’s contractual obligations are clearly documented and understood.

About the Role

This is a strategically important role as AFG aim to positively impact more lives and drive business growth both in its current geographies and in new geographies.

The role will ensure that AFG’s growth plans are informed by high-quality research and analysis. This will include geographical analysis, the systematic review of key competitors, and key market trends both regionally and nationally.

The role will also ensure that key information is available to decision-makers covering existing contracts with commissioners and Service Level Agreements with housing partners.

Key Accountabilities and Responsibilities

• Develop a detailed programme of market research and analysis linked to AFG’s growth plans.
• Deliver a range of geographically focused reviews covering both current geographies and new ones.
• Deliver a range of competitor reviews including annual and quarterly reports and deep dives into competitor developments.
• Review market trends both nationally and regionally, drawing from multiple trusted data sources.
• Ensure regular updates to contract summaries and databases relating to agreements with our Housing Partners.
• Provide impactful reports and infographics for providing key information to the AFG Board (for example the Corporate Scorecard).
• Network with relevant people in health & social care who also work in senior analytical roles.
• Present high-quality presentations and reports on a regular basis to the AFG Executive Team and others involved in business growth.
• Respond to ad-hoc requests from senior management for reports covering the above items.
• Where required, commission specialist external research from suitable companies.

Person Specification - Essential Requirements: 

Skills and Knowledge

• Strong ability to present complex information clearly.
• Able to write persuasive and insightful reports for a senior audience.
• Excellent skills in PowerPoint, Word, and Excel.
• Able to synthesise information from multiple sources – websites, social media, reports.
• Knowledge of public sector contracts.
• Confident presenter.
• Willing to learn about AFG’s market and services quickly.
• Strong team player.
• Self-directed and proactive.

Experience

• Three years’ experience in a market analysis or business development role.
• Experience and understanding of the health and social care including supported living.
• Proven experience in enabling business growth in a commercial organisation.
• Experience of reviewing commercial contracts.

Other

• Will be required to travel within the North West (needs to be able to drive with access to own vehicle, this role is home based).

This role is Band III as per our structure. 

Senior Fundraising and Marketing Manager

Are you passionate about making a difference?

Do you love devising new and innovative fundraising strategies to achieve goal after goal?

Have you got experience within the Charity sector at a senior level, with a proven track record of strategic thinking and leadership? Then this is the job for you!

Beechwood Cancer Care is currently seeking an experienced and dynamic Fundraising & Marketing Manager to join our friendly Team.

Key responsibilities:

• Forging impactful community and corporate level relationships
• Initiating and executing successfully innovative fundraising campaigns and events to drive growth in aid of the Charity’s mission
• Overseeing all aspects of the Charity’s fundraising and marketing, from grant applications and donor relations, to CRM systems and digital marketing

If you’d like to join us in driving impactful initiatives for local cancer care, download the full job description and get in touch now!

N.B.  There will be a presentation and short written exercise as part of the recruitment process.

Candidates can apply via the application form on the Charity's website or by submitting a CV and supporting statement demonstrating their suitability for the role.

Any CV's submitted without a supporting statement will not be considered.

We're looking for a marketing & communications professional passionate about mobilising Christians and Churches to join with Tearfund in standing with and speaking up for those who live in extreme poverty in order that they may fulfil their God-given potential.  Is that you?

Our vision is to grow a global community of people who want to enter into a whole-life response to poverty with help from Tearfund. They will be invited to give, pray, campaign, volunteer and make lifestyle changes, according to how they feel challenged to respond. We have a ministry to inspire and help people to live generously – in every sense of the word. 

The purpose of this role is to develop and manage Tearfund's advocacy product portfolio in a way that engages supporters (individuals and churches) in meaningful advocacy activities aligned to Tearfund's work as part of their whole life response to poverty, delivering against Tearfund's advocacy targets and strategies.

The postholder will work alongside a fundraising marketing team working on our four key fundraising domains (acquisition marketing, retention marketing, church & community engagement, legacy & in memory fundraising) and will lead on developing new and existing campaigning initiatives, appeals and projects that will both integrate and fit alongside our other marketing activities.

Key areas of focus for the postholder would be:

• Generating and leading on the exploration of ideas for various advocacy marketing / movement-building activities
• Leading on new and existing advocacy marketing appeals and projects
• Lead on the monitoring of campaign and project performance including Key Performance Indicators (KPIs).
• Liaising with internal and external suppliers and stakeholders

Do you have the following experience?

• An experienced marketing professional with an understanding of the charity sector
• A passion for, and experience in, recruiting, inspiring, resourcing and mobilising activists 
• Multi-channel marketing experience across a variety of media channels including direct mail, press and digital channels
• Experience of working with creative agencies and external suppliers

Do you have the following skills?

• Strategic thinking, and desire to drive forward new ways of doing things.
• Ability to influence and work alongside senior stakeholders
• Excellent oral and written communication skills with ability to write reports and creative briefs
• Ability to collaborate effectively with a variety of stakeholders 

If that's you, then we would love to hear from you!  All applicants must be committed to Tearfund's Christian beliefs.

Please note: This is a full time permanent role at 35 hours per week. Flexible working patterns can be considered.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Hybrid Working: This role is eligible for hybrid working and you will be required to work from a designated Tearfund office and from your home by agreement with the line manager.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Poverty is not part of God's plan. You are.

We're looking for a marketing professional passionate about inspiring new donors to join with Tearfund to help people living in extreme poverty fulfil their God-given potential.  Is that you?

Our vision is to grow a global community of people who want to enter into a whole-life response to poverty with help from Tearfund. They will be invited to give, pray, campaign, volunteer and make lifestyle changes, according to how they feel challenged to respond. We have a ministry to inspire and help people to live generously – in every sense of the word. 

This role will focus the majority of their time on the acquisition of new donors. The team works on an agile basis and there is an expectation that the postholder will develop skills in our four key fundraising domains (acquisition marketing, retention marketing, church & community engagement, legacy & in memory fundraising) and support the execution of marketing campaigns and activities in each of these areas as required.

Key areas of focus in the Acquisition Marketing domain are:

• recruiting new individuals with optimal lifetime value to Tearfund through integrated campaigns using a range of above the line, direct marketing and digital marketing channels
• helping to achieve challenging annual targets for new supporters in line with UK fundraising strategy
• Project managing the implementation of campaigns and messaging to achieve donor recruitment targets

Do you have the following experience?

• An experienced marketing professional with an understanding of the charity sector
• Strong understanding of the UK Christian marketplace from a church and individual perspective
• Multi-channel marketing experience across a variety of media channels including direct mail, press and digital channels
• Experience of working with creative agencies and external suppliers

Do you have the following skills?

• Strategic thinking, and desire to drive forward new ways of doing things.
• Ability to influence and work alongside senior stakeholders
• Management and coaching ability, and a desire to help your direct reports to develop to their full potential
• Excellent oral and written communication skills with ability to write reports and creative briefs
• Ability to collaborate effectively with a variety of stakeholders 

If that's you, then we would love to hear from you!

This is a fixed-term 12 month maternity cover role. This is a full time role 35 hours per week. Flexible working patterns can be considered.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

This role is eligible for hybrid working and you will be required to work from a designated Tearfund office and from your home by agreement with the line manager

 All applicants must be committed to Tearfund's Christian beliefs

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Role: Digital Marketing Manager
Hours: 30 hours per week (4 days per week)
Location: Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London

Reporting to: Director of Brand and Digital

Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme

Key relationships: Managing external relationships with key agencies and partners

Salary: £40,000 per annum (FTE pro rata for part-time)

Contract: Fixed term with the potential to extend

About Overcoming MS

Are you a digital marketing expert, looking to make an impact at the world’s leading multiple sclerosis healthy lifestyle charity?

At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices, alongside medication, benefit physical and mental health.

Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.

Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information is coming from a reliable source, in order to believe in it and adopt the key changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.

About the role

We’re recruiting for an experienced Digital Marketing Manager to steer us in the next stage of our journey. This is an exciting development of an existing role at Overcoming MS and will allow the successful candidate to make the position their own.

The Digital Marketing Manager will be responsible for delivering an innovative new digital marketing approach, through the innovation, creation and delivery of projects and activities which increase leads, donations and engagement for Overcoming MS charity.

 Key Responsibilities

The Digital Marketing Manager will work across several areas, including:

1. Conversion optimisation

· Increasing our donations and data capture - to enable us to continue the dialogue and create donations from a greater percentage of those who visit our website, or interact with other digital channels.

· Working with our agency partner to optimise key landing pages and signposting for conversion.

2. User journey optimisation

· Helping people find the right content based on data optimisations so that more people find what they need and understand what else the charity could offer them. Using HotJar for insights.

· Automated email journeys - Building customer journeys to support the Program pillars to build deeper relationships with people in our community.

3. Increasing reach and traffic generation

· Testing different low-cost digital reach opportunities.

· Including paid social, referral activities, calls to action across our channels, YouTube SEO and SEM. Working with an agency to optimise journeys from Google Grant, leading to clearly articulated actions (eg donations, sign-ups, click-throughs).

4. Testing to improve results continually 

· Email AB testing - Deliver AB testing to inform future email AB tests.

· Plan AB testing for email marketing projects, for the website, and other projects as needed to improve conversion rates.

5. Digital project management

· Testing new digital versions of courses and tools. Project management of website updates.

6. Campaign support

· Leading, innovating and supporting advocacy, communications and fundraising campaigns as needed to increase reach, engagement and conversions.

7. Gathering community feedback

· Continue the plan to access regular community feedback to influence Hub improvements and other digital channel improvements.

8. Supplier collaboration

· Working with our suppliers to optimise collaboration, reduce cost and increase impact.

About you

Strong digital skills

• A proven track record of managing digital products/projects/programmes which create value for end-users. 
• Strong working knowledge and experience in digital solutions.
• Experience in evaluating and improving existing digital programs.
• Significant experience working with 3rd party digital providers to create solutions that work for the target audience.
• Confident in Google Analytics and Google Search Console.
• Excellent understanding of AB testing to maximise conversion rates.
• Experience in using tools like HotJar (preferred).
• Strong analysis skills. 

Project management skills

• Excellent organisational, planning, prioritisation and time management skills with an ability to work to deadlines and change priorities when needed. 
• Expertise in using and implementing relevant project management methodologies and tools. 
• Ability to proactively mitigate risks and overcome barriers to implementing solutions.

High work quality and passion for innovation

• Excellent eye for detail, works to deliver high-quality work.
• A passion for innovation, an open mind, and a willingness to learn and grow.

Strong interpersonal skills

• Excellent communication skills, energetic and passionate. 
• Demonstrable track record of building lasting professional relationships. 

Charity interest

• An understanding of the charity sector or an interest in charities would be a bonus.

• Knowledge of digital fundraising, digital income generation opportunities and digital conversion.

Working location

You are comfortable working remotely as part of a small team, and happy to travel occasionally to London or other central locations for meetings.

What can we offer you?
Our staff benefits include:
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme

How to apply

Please send your CV and a covering letter.

In your application, please let us know:

• Your current salary and desired salary (if you are successful in getting the role)
• Your notice period
• Your current location.

Please respond ASAP, as we will start screening candidates as soon as we receive applications.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all of the requirements, please apply.

No agency contact, please.
 

Prospectus is delighted to be working with Soi Dog, the largest animal welfare organisation in Asia dedicated to helping stray dogs and cats. They need a Director of Fundraising and Marketing to help make their vision a reality: ‘To improve the welfare of dogs and cats in Asia, resulting in better lives for both the animal and human communities, to create a society without homeless animals, and to ultimately end animal cruelty’. 

The Director of International Fundraising and Marketing will Serve as an integral member of Soi Dog’s Senior Leadership Team, actively participating in leadership duties, and contributing to the charity’s strategic and budget planning. Reporting directly to the International Chief Executive, the successful candidate will lead the International Fundraising and Marketing teams, ensuring they meet targets and objectives.

You will lead the creation, implementation, and management of International Fundraising, Marketing, and Communications, including active day-to-day involvement in all activity. To be successful in this role, you will be able to demonstrate your experience in income generation roles, developing and implementing fundraising strategies across various income streams with substantial digital focus. You will be a strong fundraiser who will manage multi-million-dollar income and expenditure budgets and will be dedicated to an exciting next step in your career.

The successful candidate will be a full-time, permanent member of the International Fundraising and Marketing team and will be based in Mai Khao, Phuket, Thailand.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Flora Cunningham at Prospectus. 

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Job Title: Digital Content Strategist   
Hours: Full-time or Part-time options will be considered  
Type of Employment: Permanent  
Salary: £40,809 (remote); £44,892 (office-based at our London office four times per month)
Department: Marcomms (Engagement Directorate) 
Location: We can be flexible as to whether the role is based in the office 1 day per week and the rest from home (hybrid)
Line Manager: Head of Communications   
Direct Reports: Social Media Lead, Digital Content Executive 

About this role:  

This is a key role working with teams from across Teenage Cancer Trust to shape our digital content strategy. By collaborating with colleagues and demonstrating a deep understanding of our audiences you will manage a small team of social media and digital content creators to amplify the voices of the young people we support, advocate for change and engage and develop supporters to ensure that young people with cancer have the best treatment, care and support, so that cancer doesn’t stop them from living their lives.

What you’ll be doing: 

• Working collaboratively with colleagues from across the organisation you will be responsible for the strategic planning of Teenage Cancer Trust owned and shared editorial content across all digital platforms.
• You will be working closely with colleagues from our marketing and digital products teams to identify and analyse relevant data to inform an agile content strategy that elevates the voices of young people and engages our supporters 

• Considering the role content plays in supporter journeys, and working closely with marketing team to build these journeys 
• Work closely with the supporter journeys team and digital content executive to develop successful email stewardship programmes using an ESP 
• Liaising with colleagues from across our services teams, including the clinical information lead, to ensure our online content is servicing the needs of young people, utilising quantitative and qualitative data to inform content strategy 
• Researching audience trends and ensuring that our digital content creation and curation plans align with audience needs. Providing a deep understanding of our audiences and how we grow our digital platforms to provide the best possible experience for these 
• Ensuring storytelling opportunities are integrated and maximised across the platforms that are most important to our audiences.
• Working with the Digital Experience Manager and Clinical Information Lead, develop exceptional search friendly content based on user search volume and developing the charity’s keyword research to drive growth across our digital products 
• Developing your team and advocating for digital content widely across the organisation to foster a culture of curiosity and innovation around digital storytelling 
• Providing advice to colleagues across the organisation on how to leverage digital platforms to achieve their desired outcomes to support Teenage Cancer Trust. 
• Demonstrating technical excellence in planning, writing, content design, SEO & keyword research 
• Understanding analytics platforms and making recommendations based on their data 
• Building a culture of storytelling that resonates with supporters and young people to drive a deeper emotional connection to Teenage Cancer Trust 
• Decision-making around budgets, including providing strategic advice to Social Media Lead to help decide where to spend the devolved social budget 
• Demonstrating an understanding of digital PR and ability to work closely with PR & Media team to drive content and engagement 

You may be asked to undertake any other duties that are commensurate with the post as

requested by your manager and you must carry out the duties of post in accordance with

Teenage Cancer Trust policies and procedures 

What you’ll bring to the team: 

• Passion for the power of digital storytelling to improve the lives of young people with cancer and drive action and engagement among our supporters 

• Curiosity and the ability to sell others on your vision 
• A thirst for audience-centric thinking, social media trends and planning using a variety of research methods 
• Excellent communication, negotiation and advocacy skills including the ability to manage internal stakeholders 
• An ability to work with key business stakeholders to understand their marketing objectives and build confidence with your knowledge on how to shape content strategies 
• A proactive approach to problem solving. 
• A collaborative approach that is grounded in the Teenage Cancer Trust values 

We are thrilled to again be partnering with a well known children's health charity to support the recruitment of a new Individual Giving Manager (Acquisition)

What’s on offer:

• A competitive Salary - £37,000 - £42,000 (Depending on experience)
• Hybrid Variable (either tied to London and / or Bristol office) or Home Based within the UK
• Full-time 35 hours per week

The Individual Giving Manager will be responsible for reaching new supporters, developing and implementing engaging and innovative marketing activities that attract a range of new donors for the charity. They will use a variety of channels including digital, face-to-face and DRTV, and work with teams across the charity to ensure the impact of all activity is maximised.
 
Key responsibilities include:

• Working with the Head of Individual Giving and Legacies create and review plans to deliver strategies within agreed income and cost thresholds, generating sustainable year on year growth.
• Working with the finance business partner prepare financial business cases to drive the development of the supporter acquisition strategy. Make the case for new fundraising methods with clear understanding of ROI, supporter acquisition cost, and channel payback models.
• Monitor performance against budget: ensure financial targets are met, monitor any shortfalls, and take remedial action as necessary.
• Experience of Individual Giving and acquisition programmes.
• Manage agency and supplier relationships - including with creative agencies, list brokers, media buyers, fulfilment houses and external professional fundraising organisations - to deliver agreed plans and campaigns.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Location: Flexible – remote or London hybrid 

We're the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have around 90 staff based in England, Wales Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.

We’re looking for a Senior Digital Engagement Manager to head up our Digital Team, taking the lead on driving forward the organisation’s digital marketing and communications. You’ll work with the Head of Marketing and Communications to develop and deliver the digital elements of the wider marketing and communications strategy, and line manage senior officers who lead the operations and development of our website, social media, email marketing and paid advertising activities. 

You’ll play a lead role in maximising digital marketing opportunities, raising the profile of the organisation, communicating information, services and campaigns to new and existing supporters, and using insights and data to drive engagement and growth across the organisation. You’ll be the go-to expert for major initiatives that require digital support, from communication campaigns to change projects. You’ll also bring insights into the latest trends and developments in the digital marketing landscape.

You’ll be a digital all-rounder with enough hands-on knowledge and experience to support your operational leads, and the ability to think strategically, guiding the team and driving forward new ideas and initiatives. 

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

• Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
• Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
• Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
• Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
• Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
• Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
• Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

• Knowledge of membership systems and procedures.
• Experience of managing a high degree of administration processes efficiently.
• Knowledge and experience of using a database and managing data quality.
• Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
• Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
• Strong interpersonal and customer service skills.
• Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role , the RCR and instructions on how to apply in the candidate pack.

Established in 1997, Jigsaw4u provide a range of services for children, young people and families experiencing complex social and emotional difficulties in South West London.  Jigsaw4u has experienced considerable growth and development over the past several years, and this new role has been identified by the Board of Trustees and Chief Executive Officer to support Jigsaw4u’s position and aspirations for the future.

As a member of our Senior Management Team (SMT), you will help to deliver and shape Jigsaw4u's vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.

Under the direction of the CEO, the postholder’s areas of responsibility will be to: 

• Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
• Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
• Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on children, young people and families affected by complex social and emotional difficulties.
• Work proactively and collaboratively to identify innovation and business improvement within the Service Management Team to define and agree Target Operating Models and oversee implementation and ongoing review.  Use insight, evaluation and analysis to continually inform and refine practice.
• Play a full part in the development of the SMT and deputise for the CEO as required.  Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
• Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests.  Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
• Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
• Support the CEO in funding and tender applications
• Support the CEO and fundraising team in generating income

As a member of the SMT you will be expected, with training and support, to take an active part in supporting the whole organisation.  Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.

Bonny Downs Community Association has been working together to change lives and transform our community since 1998. Over the past 25 years our team has grown to provide a wide array of services that benefit Newham residents from all walks of life. 

This role is specifically funded through the Youth Endowment fund as a pilot project ‘Thriving Communities’. You will be required to work alongside Thriving Communities commissioners, as well as the project’s Youth Justice Worker’s, Educational Psychologist, and/or professionals assigned to individual young people’s cases- such as teachers, social workers and mentors. The Thriving Communities project is a small part of a wider collaborative project, EMPOWER YOUTH, delivered by two partner charities so, although this position is based at BDCA, you will be working closely with a second East Ham Youth Partnership Project lead and team of Sessional Assistants based at nearby charity The Renewal Programme (TRP). Staff from each organisation will work together to deliver the programme and cross-refer young people to activities led by both teams. You will also be required to work with BDCA’s own Children & Families team during the summer scheme and liaise with our marketing team all year round. External partner agencies that you will work directly with include Thriving Communities panel, Newham Youth Empowerment Service, Newham Community Engagement Team, local sports clubs and schools.

About the role

At Streatham Youth and Community Trust, our vision is that all children and young people living and going to school in Streatham reach their full potential, should have a safe and happy childhood and the foundations they need to thrive. 

We are looking for a committed and collaborative senior leader to help us improve and expand our service offer at our Streatham Vale Park and Wellfield Road sites.

The succesfull candidate will be a proactive and confident leader, with strong community engagement skills and a track record of delivering high quality after school and holiday provision for children and young people. In addition to our afterschool and holiday provision, you will also be responsible for our stay and play services and our sports-focussed youth work at Streatham Vale Park and our employability services at Wellfield Road.

The role is a great opportunity to join the senior leadership team of a well-established local youth charity and help us to shape and grow our service offer to meet the changing needs of the local community. 

SYCT is committed to creating a diverse and inclusive culture. We welcome applications from under-represented groups and people with lived experience. 

How to apply

To apply please download the recruitment pack and application form. 

Closing date: 8am on Tuesday 21 May

Interviews: Tuesday 4 June and Wednesday 5 June