Director jobs in city of london, greater london

We are looking for an experienced and inspiring leader and adviser to join our Information and Advice Service and lead our wonderful advice team. Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. Our Information and Advice Service aims to improve the quality of life of older people and their carers through the provision of independent advice and support.

Purpose of the role: 

· To lead and manage a team (staff and volunteers) to deliver an outstanding information and advice service to older Wandsworth residents and to retain our professional accreditations.

· To support older people with high levels of income deprivation and health inequality to successfully identify and access benefits, health and social care, and other services, such as scams awareness, as needed.

The Executive Assistant will manage the CEO's diary, emails, coordinate meetings, handle key communications, and lead the CEO's office. The Executive Assistant will also support the CEO in strategic planning and liaise with stakeholders on the CEO's behalf.

Experience:

• Thrives in a fast-paced environment: Colleagues can be surprised by the fast pace we operate at. The Difference is an agile organisation and the candidate will need to adapt quickly to shifting priorities on a frequent basis.
• Works with high autonomy: Staff who thrive at The Difference have a demonstrated ability to take full ownership of tasks, proactively anticipate challenges and take initiative without constant direction to ensure seamless support and operational success.
• Ability to take ownership over self-development: This role promises insight into how a start up organisation grows and is run, with opportunity for the candidate to grow in areas of interest.
• Strong communicator: A clear communication style which is concise and effective - both verbally & written - as well as strong interpersonal skills.
• Stakeholder management: Evidence of having established, developed and managed effective relationships with a range of senior stakeholders.
• Organisation & project management: A track record of coordinating projects to tight timelines and a high standard, communicating proactively if timelines need to shift; as well as sharp attention to detail and thorough approach to organisation and project management.
• Agility in problem-solving: Ability to thrive in a fast-paced start-up environment, comfortable with making decisions in ambiguous contexts and rapidly diagnosing any need to reprioritise and change course; ability to think creatively/laterally and strategically to find the most effective solution.
• Values: A career or personal experience which evidences shared values with The Difference (see above) and a person

About Ataxia UK 

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia community through our Research team, and we are on the board of the international non-profit association, Euro-ataxia. Our Services team focuses on helping everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy service providing information, advice, and 1-2-1 support to help people access their rights; whilst the InControl Community Engagement service provides activities, engagement and volunteering opportunities to bring the ataxia community together and reduce feelings of isolation.  

About the Role   

We are seeking to recruit a Science communications Intern to join the charity’s small enthusiastic Research team. The Science communications Intern will be involved in assisting the Research team in communications to a range of audiences. The post is full-time (35 hours per week) for 12 months. Some out of hours work may be required for which time off in lieu will be granted. See full Job description and person specification.  

To apply please send a CV and covering letter by 3rd June 2025 

The CV should include information on your education since the age of 16 (ie: GCSE or equivalent), employment and skills/experience relevant to the post. The covering letter should explain why you would like to be appointed as a Science communications Intern and how you think you are suitable for this post.

Closing date: 3rd June 2025 

Benefits of working for us. 

• 25 days annual leave pro rata (rising to 30 with a length of service) 

• Extra holiday day for your birthday 

• Access to a free Employee Assistance Programme & Employee Hotline 

• Flexible hybrid working 

• Pension scheme 

• Enhanced maternity and co-parental leave 

• Cycle to work scheme 

• Training and development opportunities 

• Accredited Living Wage Employer 

Please see full Job Description for further details including Person Specifications. Your covering letter will be used to assess you against the person specification for this role.

Thank you for your interest in working with us at Hopeful Futures CIC! We are a small but growing grass roots not-for-profit community interest company based in the London Borough of Newham. Motivated by our Christian faith, our mission is to create opportunities for autistic people, those with learning disabilities and their families to thrive in local communities.

This is an exciting, brand-new role at Hopeful Futures; we are looking for an ambitious individual to successfully lead all of our community-based projects.

This role would suit a candidate who has developed community projects before; someone who has taken vision/s and built them up from scratch until they have become flourishing projects, making a real difference to people's lives in a local community.

Please note that there is a genuine occupational requirement for the post-holder to be a practising Christian.

Overview of the Projects

• Wave (We’re All Valued Equally): our inclusive Christian worship events
• Family Support services
• Friendship Hub & Joy Hub: A new project enabling adults with learning disabilities to meet, plan and enjoy activities and outings in Newham
•  Art Group & Art Hub: Art based projects for autistic artists and artists who have a learning disability

Our Community Lead will also be responsible for:

• Line managing up to five identified staff members
• Successfully delivering the aims set out in our fundraising strategy
• Setting up a volunteer recruitment and retention scheme

For more detailed information about our community projects, for the full job description and person specification please download the 'Community Lead Job Summary and Description'. 

The Role

• Based at our office address of School 360, Sugar House Lane, Stratford, E15 2QS as well as various community project locations across the London Borough of Newham, with one day per week available for working from home
• Full time - Monday - Friday - 37.5 hours per week offered as a permanent contract
• Closing date: Apply by 12pm on Friday 6th June
• We will be shotlisting week commencing 9th June with first stage interviews scheduled for 17th & 19th June

Further Information for Applicants

• We are passionate about creating a diverse workforce and particularly encourage applications from candidates of the global majority
• All job offers are subject to a satisfactory DBS check and references
• Prospective candidates must have the right to work in the UK

Benefits of Working at Hopeful Futures CIC

• We provide high quality training & a robust induction process to settle you into your role
• Enhanced maternity & adoption leave scheme
• 28 days annual leave increasing by 1 day for each year of continuous service (up to 33 days)
• An additional day off for your birthday
• We are a recognised disability confident employer
• We have an Enhanced Employee Assistance Programme with access to free counselling and other wellbeing services
• Ability to join the Blue Light Card Scheme which provides members with thousands of amazing discounts online and on the high street across categories such as holidays, cars, days out, fashion, gifts, insurance, phones and many more

PINF is the first charity in the UK that exists to support high-quality journalism. We exist at the cutting edge of charity law and need an experienced charity professional to make sure we do things properly. 

As Head of Operations & Governance, you will be responsible for overseeing the back-office operations of the charity. You will be a key point of contact for the team and support the Executive Director to ensure smooth, efficient and compliant operations.

You will be a senior member of the team, responsible for ensuring that PINF operates within its legal and regulatory framework, including in relation to charity, corporate, tax, employment and data protection regulations. The role involves liaising with the Chair, Board of Trustees, Executive Director, legal advisors and regulators to support best practice in financial management, governance, risk management and compliance.  

Duties and responsibilities 

• Financial Management 

• Ensure consistent delivery and quality of finance operations, including transactions processing, which will involve managing a bookkeeping service.

• Prepare and monitor annual budgets, management accounts and project budgets.

• Lead on the financial aspects of fundraising, contract management, and funder reporting. Including managing restricted and unrestricted funding. 

• Oversee the process of preparing statutory accounts, including liaising with accountants and auditors.

• Maintain internal controls and policies to protect assets, prevent fraud, and ensure business continuity. 

• Participate in the Finance & Fundraising Committee and support the Treasurer to plan and deliver meetings. 

• Prepare financial reports for board meetings and engage in board discussions.

• Governance 

• Manage our annual governance cycle, working closely with the Chair, Treasurer and Executive Director to ensure legal compliance and to plan and prepare for Board meetings including taking appropriate minutes.

• Manage the organisational risk framework including identifying emerging risks and working with the Executive Director to mitigate them.

• Companies House and Charity Commission filings.

• Develop and maintain a suite of policy to ensure PINF meets its obligations as a charity and an employer.

• Play an active part in board discussion to support good decision making.

• HR 

• Manage HR across the organisation; ensuring all HR processes and policies are fit for purpose, up to date and adhere to law, and are understood and implemented across the organisation.

• Manage recruitment processes for all staff.

• Manage the annual leave tracker. 

• Operations and administration 

• Ensure the smooth running of the organisation by leading operational planning and monitoring progress.

• Lead on relationships and contracts with external suppliers and contractors.

• Ensure PINF has appropriate insurance cover. 

• Occasional support with charitable activities (meetings, events, publications, etc.) 

Requirements  

• A professional qualification in finance, management, law, or a related field and at least five years’ experience relevant to this role.

• Deep understanding of good governance and best practice in the charity sector.

• Understanding of relevant laws relating to employment, data protection and running a charity. 

• Sympathy to the aims and objectives of PINF. 

• Full professional proficiency in English. 

• Right to work in the UK. 

Skills and attributes 

• Experience of managing charity finances and budgets (Essential). A related finance or accountancy qualification would be desirable. 

• Experience of managing operations in a comparable charity or business, with both strategic and day-to-day operational responsibilities. 

• Developing HR processes and policies and taking the lead in implementing these across an organisation. 

• Developing processes and procedures and making improvements for efficiency and impact. 

• Experience of working closely with trustees, non-executives or senior leadership teams.

• Strong oral and written communications skills, including having the confidence to use your expertise to provide feedback and constructive challenge to senior leaders.

• Excellent problem-solving and interpersonal skills. 

• Ability to work remotely and independently and to collaborate with others. 

• Enjoy being the key point of contact and support in a small, remote team. 

• Ability to stay on top of your workload by using relevant software (including Microsoft Office and finance software such as Xero), keeping accurate and up-to-date records, and prioritising between competing tasks. 

Please apply using Charity Job. Once you click apply you will be prompted to upload your CV and answer an application question in up to 5000 characters: What do you see as the main challenges facing PINF as a small but ambitious charity, and how will you use your experience to address them as Head of Operations & Governance? 

Executive Assistant & Head Office Administrator

Part time Job Share, 3 days per week

£28,000 - £30,000pa (pro-rated to £16,800 to £18,000) + benefits

Leatherhead, Surrey

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

This role will provide proactive and efficient administrative and operational support to the Senior Leadership Team and the Board of Trustees, whilst observing the strictest confidence. Provide proactive and efficient administrative support at the Head Office. The Senior Leadership Team comprises the Chief Executive, Director of Care Services, Director of Finance and Operations, Director of Fundraising and Engagement and Director of HR & Volunteering. The role is responsible for a wide range of cross-organisational tasks and projects as directed and will be part of a job share arrangement, working 3 days per week. The post holder will live the Rainbow Trust Values and effectively communicate with all stakeholders, over the telephone, online, by email and face to face.

About the role:

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint an Executive Assistant to provide proactive and efficient administrative and operational support to the Senior Leadership Team and the Board of Trustees, whilst observing the strictest confidence. This is a part time job share role, working 3 days per week.

Reporting to the Chief Executive you will be responsible for a wide range of cross-organisational tasks and projects, including leading on general operational issues at Head Office including franking machine, stationery orders, cleaning materials, managing and monitoring switchboard voicemail messages, sign-in sheets, shredding, parking etc. You will act as key point of contact for Trustees and a wide range of external contacts, maintaining a professional, confidential and responsive approach.

Having worked in an administrative support role, you will have exceptional organisational skills and will support the Senior Leadership with their day-to-day activities, including the monitoring the progress of their various projects and organising, as required, internal and external meetings for each SLT member including sector-wide meetings.

What we’re looking for:

A co-operative working style – you’re able to work well with others, communicating clearly and consistently with your job share partner, and you thrive working at a steady pace with a desire and willingness to help others

A confident user of MSOffice and experience of managing multiple diaries and priorities – you’re efficient and organised, produce high quality accurate work, are able to carry out instructions carefully and respond promptly to enquires.

Strong verbal and written communication skills and a team-oriented focus

Patient and consistent – you have better-than-average attention to detail and accuracy, even with repetitive work, and make cautious decisions within clear guidelines

Applications will be particularly welcome from those who have volunteered or worked in a charity, are educated to A level or equivalent and have previously worked in a busy administrative office, in a role that provides support to multiple people.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)

· Company car for front line care posts

· Time off in lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

· A recommend a friend recruitment referral bonus scheme

If you’d like to find out more about working with us, please click here. More information can also be found in our Candidate Pack.

How to apply:

To apply, please send your CV and a covering letter highlighting why your application should be considered above others to us via the link.

Closing date: 25 May 2025

Please disclose in your cover letter if you have used AI for any part of your job application.

Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we encourage applications from all backgrounds. Registered Charity No: 1070532

Senior Housing & Welfare Advice Worker’s post

The Manna Day Centre is a drop-in Centre for homeless and vulnerably housed single men and women. It is run by a team of project workers, under the Director, who are responsible for its smooth operation. Basic Services offered include food, showers, clothing, housing & welfare advice, medical care, and access to laptops. The Centre opens to service users 7 days a week, 8.30am– 1.30pm. The working week for this post is Monday to Friday, 9.00am to 4.00pm each day.

The Senior Housing & Welfare Advice Worker must have a commitment to homeless people, which includes acceptance and respect. Responsibilities are shared among the team according to needs, skills and aptitudes. The annual salary is negotiable (depending on your experience) ranging from £33,775 to £41,359. Benefits include a pension scheme, travel loans and 25 days annual leave (plus time in lieu of bank holidays worked).

Those applying for this post should have:

Ability to manage a team

Housing & welfare advice experience

Experience of undertaking housing & welfare casework

Ability to prioritise and manage a busy caseload.

Experience of working with homeless & vulnerably housed people.

The closing date for applications for this post is Sunday 8th June 2025.

Thames Chase Community Forest was established in 1990 and covers an area of 98 square miles on the edge of east London and south-west Essex. Thames Chase Trust welcomes around 65,000 visitors per year to the Forest Centre complex. The architecturally acclaimed Visitor Centre is the information hub for the entire Community Forest and includes a cafe, shop, and public toilets. The complex also includes a 17th century barn, original stable block, refurbished Education Room, and farm cottages.

Our dedicated and friendly Forest Centre team seeks to provide the best possible visitor experience and to continue to develop and grow the complex. You will manage volunteers and five members of staff focussed on the Forest Centre complex. The staff team includes four Forest Centre Assistants and one Forest Centre Caretaker. You will be further supported by our Communications and Media Officer, Finance Officer, and Administration Officer. You will also work closely with the Progammes Team whose focus is project delivery across the Community Forest.

Role Description - What will you do?

People

You will bring this spectacular place closer to the hearts of visitors, our local communities and our many partners and you will lead on facilities, retail, catering (outsourced), visitor experience, membership, and volunteer teams. 

You will show initiative in developing the visitor experience through events, guiding, informing, and reinforcing the Thames Chase Plan, brand and values.

You will need to be able to promote the natural and cultural heritage of landscapes.

You will be familiar with the use of professional and social media and will need to be an exceptional communicator and an inspiring manager for an enthusiastic and knowledgeable team of staff and volunteers.

You will know just how to get the very best out of everyone and to support and motivate the team. There are set targets for income, and you will be responsible for ensuring that your team meets these.

You will lead the development, integration and delivery of all the visitor facing elements of the Thames Chase Forest Centre complex.

Place

You will work with the Thames Chase Community Forest Director, Deputy Director, your fellow colleagues and with the support of the Board of Trustees, to create a sense of place, a destination venue and a resource that families and visitors will consider as a day’s offer.

You will sensitively maximise the built heritage within the complex, acknowledging that this adds to the sense of place, our culture, heritage, and tradition. In particular, the agricultural heritage of this landscape.

Business

You will support the Thames Chase Community Forest Deputy Director in leading staff and volunteers in developing and growing the income from all aspects of the Forest Centre, to support the work and aims of the Community Forest and provide a quality visitor experience.

To create a robust business plan for the Forest Centre complex that identifies income potential and scope for maximising the diverse facilities on site whilst protecting the built, cultural and natural heritage

The approach you will need and the skills and attributes we require

To be an exceptional communicator, team-player, and an inspiring manager of an enthusiastic and knowledgeable team. Teamwork will be essential for your role.

To quickly gain an understanding of the Thames Chase Plan and the overall functions, aims and objectives of Thames Chase Community Forest.

To quickly gain an understanding of the Forest Centre budget and financial procedures.

To be familiar with the use of social media, be an effective communicator and able to engage and enthuse others.

To be IT proficient in Microsoft Word, Excel, Powerpoint and Google Docs.

To have a Full UK driving licence.

To be flexible. The operation of the Forest Centre complex is 7 days. The role requires some evening, weekend and bank holiday working

This role involves managing key operational and governance functions, supporting the Executive Director and President, and ensuring the smooth running of various committees and Special Interest Groups (SIGs). The Executive Administrator will also assist with the ABN fellowship scheme.

Key Responsibilities of the Executive Administrator

Executive & Governance Support

• Provide administrative support to the Executive Director and President.
• Manage the President’s inbox, responding to or escalating queries as appropriate.
• Coordinate and schedule meetings, including preparing agendas and drafting and distributing minutes.
• Process and track expense claims for the Council and Executive team.
• Organise bookings for the President, including travel, hotels, and restaurants.

Committee & Fellowship Support

• Provide full administrative support to the Services Committee, including scheduling meetings, preparing documents, and taking minutes.
• Undertake projects for the Services Committee as required, including data analysis
• Assist Governance & Grants Manager with the administration of the ABN Fellowship Programme, including maintaining records and supporting application and review processes.
• Liaise with Special Interest Groups (SIGs) on behalf of ABN

Financial & Operational Support

• Ensure office supplies are maintained, including stationery and consumables
• Assist with financial administration, including processing expenses and payments.
• Liaise with finance teams to ensure smooth financial operations.
• Deputise for Website & Finance Officer in their absence
• Assist with budget tracking and financial reporting as required.

The ABN has a small office team, and all staff members are required to take on duties outside of their main job description from time to time.

Skills & Experience Required

• Previous experience in an administrative or executive support role
• Ability to work in a small team
• Proficient in Microsoft Excel
• Strong organisational skills with attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work under pressure
• Experience handling financial processes, such as expenses and budget tracking
• Proficiency in Microsoft Office and administrative systems
• Desirable: Experience in a membership organisation or medical association
• Desirable: Experience of the medical, healthcare or research sectors is welcomed

Why Join Us?

This is an exciting opportunity to work in a dynamic and impactful role supporting professionals in neurology. The ABN offers a collaborative work environment with opportunities for professional growth and development.

If you are a proactive administrator looking to take on a varied role within a prestigious medical association, we encourage you to apply.

Benefits

• 28 days annual leave + 8 public holidays (pro-rata)
• Additional annual leave days after 3 years of service
• Generous pension contributions: you put in 1%, we’ll put in 10%
• Professional development programme including regular 1:1s, appraisals and training opportunities
• Hybrid working and flexible hours
• Time off in lieu for ABN event attendance

Commitment to Equality Diversity and Inclusion

We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

In this exciting new role, we are looking for a passionate and ambitious HR Manager to join our team and help us to enhance our team’s performance and wellbeing, our values-led culture, and further enhance our diversity and inclusion.

In this stand-alone role, you will work with the Director of Finance & Operations (DFO) to oversee all aspects of HR practices and processes. You will ensure compliance with employment law, and that all our HR policies, processes, and systems are up to date, simple and well-understood.

You will lead the day-to-day HR function providing support to staff across all areas of HR. This will include managing all our HR systems, providing expert advice and guidance to staff, and overseeing each employee's journey from induction to exit.

You will implement talent retention strategies and ensure Switchback is a fulfilling place to work with a real sense of belonging in the team.

Oversee all recruitment processes focusing on supporting applicants and staff to have the best experience.

You will be passionate about the idea of helping others to be their best and putting in place systems and processes to make that possible. You will be excited about making significant contributions to developing our HR practice and processes.

Above all, you’ll be passionate about Switchback’s purpose and values, and keen to join an organisation that wants to support young men make real, lasting change through front-line work and big ambitions to transform the system.

We are looking for a talented Communications Assistant with organisational, people and coordination skills to join a busy and varied directorate in a professional membership organisation. 

The Communications Assistant will be an integral role in the communications directorate, supporting the Director and teams to deliver on ambitious objectives. We’re looking for an organised self-starter with good writing skills, who can turn their hand to event organisation, support with our publications and a variety of communications tasks, as well as offering support to the Communications Director and Heads of Teams. 

You’ll be calm, have good administrative skills, adept at plate spinning and able to manage a varied workload, whilst learning huge amounts about communications and customer engagement. You will have demonstratable knowledge, interest, or experience of working within a Communications team, and have strong communication skills, with an understanding of how to effectively plan and manage your own time. 

What you’ll do

• Provide admin and communications support to our flagship publications, 
• Work on our annual censuses, including data verification and stakeholder engagement
• Support with branding and corporate communications activity
• Help to coordinate and deliver events
• Draft and deliver a range of communications, from website content to briefings.
• Deliver administrative support across the directorate
• Provide excellent customer service to Fellows and members. 

What you’ll need

• Demonstrated knowledge, experience or interest of working within a Communications team
• Ability to manage databases, organise meetings effectively and support administratively
• Ability to multitask in a multi-faceted role
• An understanding of how to support senior executives effectively
• Good writing and communication skills
• Great attention to detail
• Flexible and self-motivated 
• Able to manage a varied workload 

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (up to 60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Job Title

Alcohol Behavioural Change Specialist

Department

Operations & Programmes

Reporting to

Head of Operations

Managing

None

Main relationships

Head of Operations, Director of Operations & Programmes, Senior Leadership Team, Senior Management Team

Benefits

£55,000

Hybrid minimum two days in the office (Moorgate London)

· 30 days leave (plus Bank Holidays)  

· Bupa Health Cover

· Matched company pension scheme

· Life assurance cover offering 4x death in service benefit.

· Company sick pay

· Training and development opportunities

· Learning and Wellbeing Grant 

· Employee assistance programme

· Season Ticket Loan

· Perks and discount platform

About us

Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information and advice and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.

Our Vision:  Working together to reduce alcohol harm across the UK.

Our Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

· Public-facing campaigns and digital services, information and guidance

· Evidence-led advice to governments and industry

· Independent research, consumer insight and evaluation

Our Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity

Purpose of the role

The Alcohol Behavioral Change Specialist is responsible for collaboratively designing and implementing, evidence-based programmes applying appropriate behavioural change models aimed at reducing alcohol-related harm, and promoting long-term behavioral change related to alcohol consumption.

As a leading charity focused on alcohol harm reduction, the postholder will be Drinkaware’s internal expert regarding alcohol harm to individuals and will have a good understanding of brief interventions, as well as information, advice and guidance including quality assurance across our work. They will work across the organisation providing expert advice and guidance.

This role requires a deep understanding of psychological theories, behavioral science, and addiction, along with practical experience in behavioral interventions. 

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key Responsibilities

Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations.
• Undertaking debt advice file reviews.
• Identifying advisers’ soft skill and technical training needs.
• Providing constructive feedback, and pastoral support, to advisers and their line managers.
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

Ensure project compliance and quality requirements are achieved

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload.
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice.

Other

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

We are looking for a passionate and empathetic individual who has the skills, knowledge and experience in coordinating casework and undertaking reporting of data to stakeholders. The IPO will undertake and be responsible for a range of administrative functions to advance and simply casework flow under the Sub-Regional Immigration Advice Service (SIAS) project. The IPO must have the ability to communicate effectively with referring agencies and stakeholders on a regular basis. The IPO will organise and present data to funders and others on behalf of NKLC. The IPO would have a good general understanding of Legal Aid casework, and the regulatory obligations set by the SRA and IAA.

The IPO will work closely with the Immigration Supervising Solicitor (ISS), Director and general admin team to progress and maintain the SIAS project. The IPO will manage referrals, liaise with the immigration team, and undertake a variety of administrative functions to maintain and resolve associated issues within the immigration department. Where appropriate, the IPO will arrange appointments, attend triage sessions off-site and liaise with referring agencies to ensure that caseworkers can advance casework as efficiently as possible.

Whilst the post is open to all, we are particularly keen to attract candidates who are from backgrounds currently underrepresented by the law and who have experienced some of the issues many of our client’s face.