Director of business support jobs

The Development and Alumni Office (DARO) exists to support the University of Birmingham's academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

As part of an award-winning team, you will work with our Head of Legacies and Endowments and Legacy and Endowment Officer to generate new gifts to the University and to care for our existing donors. The Legacy and In Memory Officer role is your opportunity to join our excellent team at an exciting time during our 125th anniversary year as a University. You will be passionate about the impact the University’s teaching and research has on the world and have enthusiasm for working in higher education fundraising and helping the University achieve its charitable objectives. You will be an excellent communicator, willing to be in an external facing role, speaking regularly with our supporters, and highly organised, thriving in a fast-paced working environment. 

Legacy gifts, or gifts in wills, play a major part in supporting both students and research and you will require a broad skillset but a relationship centred approach to take on this varied role in which you will be well supported with training and development. We are ambitious to grow our legacy and in memory programmes substantially in the coming years and would relish your passion and enthusiasm to help us do that. 

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator. 

This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you. 

What you will do: 

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes throughout the membership lifecycle. 
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members. 
• Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration. 

What you need:

• Experience of managing administration processes efficiently.
• Demonstrable experience of providing exceptional customer service.
• Experience of using and maintaining a database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
• Good working knowledge of Microsoft packages.

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Drive the next chapter of the Surrey Hills Society - a thriving countryside charity in the Surrey Hills.

Are you an entrepreneurial leader with a passion for nature, community engagement, and sustainable development? Do you want to play a pivotal role in shaping the future of a much-loved environmental charity?

The Surrey Hills Society is seeking its first Chief Executive Officer to lead our dedicated team and volunteers, sustain and grow our vibrant membership, and develop long-term funding to support our work across one of England’s most treasured National Landscapes.

About Us

The Surrey Hills Society is a well-established independent charity with a 15-year track record of engaging communities in environmental, cultural, and educational activities. We run 40+ events each year and are closely partnered with the Surrey Hills National Landscape and other local organisations. Our reach and impact have grown significantly in recent years through funded projects like the National Lottery Heritage Fund's Growing Together and the South East Surrey Care Farm Pilot, alongside a strong and active membership.

This is an exciting time to join us as we transition from a volunteer-led model to a more professional and sustainable structure—with the CEO at the helm.

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About the Role

As CEO, you will lead the strategic and operational development of the Society, with a particular focus on:

 •  Fundraising & income generation – developing and securing grants, donations, and earned income

 •  Team leadership – line managing a small staff team and supporting a wide network of volunteers

 •  Stakeholder engagement – acting as the public face of the Society and deepening key partnerships

 •  Strategic planning – creating a 3-year vision and business plan for long-term sustainability

 •  Programme oversight – ensuring delivery of existing and new conservation and community projects

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About You

We’re looking for a resourceful, proactive leader who combines strategic thinking with hands-on delivery. You’ll need:

 •  Proven fundraising experience (grants, trusts, individuals, corporates)

 •  Leadership skills with experience managing staff and/or volunteers

 •  Confidence in managing budgets and business planning

 •  Excellent communication and relationship-building skills

 •  A genuine passion for the countryside, community engagement, and conservation

Experience with membership models, event programming, or working in a similar community/landscape context would be an advantage.

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What We Offer

 •  Flexible, home-based working (3 days/week)

 •  A supportive, purpose-driven team environment

 •  The chance to shape a unique, growing charity at a critical point in its evolution

Elrha is a global charity that finds solutions to complex humanitarian problems through research and innovation. We’re committed to transforming the way humanitarian action is carried out by ensuring it’s informed by evidence and continuously improving. 

We are currently undergoing a period of considerable organisational change to better position ourselves for the future. As such, we’re looking for someone with resilience, initiative, and a proactive mindset to join our HR and Operations team in a pivotal support role. The role is offered on a fixed term contract until March 2026 ideally for an immediate start. 

About the role 

As our HR Operations Assistant, you will play a vital part in delivering an efficient, professional and compassionate service across a wide range of HR, finance and operational activities. You will help ensure a positive employee experience throughout the employment lifecycle – from recruitment and onboarding through to transitions – supporting staff and managers across the organisation. 

You will also contribute to financial processing, travel coordination and wellbeing activities. It’s a dynamic role suited to someone who thrives in a fast-paced, evolving environment and enjoys working collaboratively while managing a high degree of autonomy in their day-to-day tasks. 

We are looking for someone who can: 

• Confidently manage varied HR administrative tasks with efficiency, discretion and sensitivity 

• Work flexibly and independently, adapting quickly to change 

• Keep accurate records and provide reliable support across HR and finance systems 

• Communicate effectively and professionally 

• Take initiative to improve processes and solve problems proactively 

This is a great opportunity to develop your career while helping shape a strong, resilient organisation that supports meaningful global work. You'll join a passionate and dedicated team, with access to flexible working, wellbeing initiatives, learning opportunities and a culture that values collaboration and innovation. 

If you’re ready to make a meaningful contribution and grow with us as we evolve, we’d love to hear from you. Please submit your CV and a personal statement outlining your relevant experience and motivation for joining Elrha. 

We offer: 

• Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required. 

• As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours. 

• Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; 26-day basic annual leave entitlement with incremental increase depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform. 

• Please read through the Information for Candidates document for further information about working at Elrha including information about Our Values, Strategy, Benefits and Salaries. 

Note for applicants: 

• Candidates must have the independent right to work in UK, and be resident in the UK, at the time of appointment as we are unable to support visa sponsorship for this role. 

• Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. Applications without this information will not be shortlisted. 

• Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes. 

• We reserve the right to close the advert early should we receive a very high volume of applications. 

• We do not use recruitment agencies. 

• (Appointment to this position will be subject to confirmation of a funding agreement.) 

Closing date: Monday 21 July 

Interview dates: Monday 28 and Tuesday 29 July (online) 

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

Join Dementia UK in this newly created role as Executive Assistant, Fundraising and Engagement and play a key part in helping the leadership team operate efficiently and deliver meaningful results for the charity.

In this role, you will provide high-level administrative support to the Director of Fundraising and Engagement, as well as to the Deputy Directors of Fundraising, Marketing and Communications and Policy, Campaigns and Public Affairs.

You will have a central role in coordinating projects and supporting activity across the wider directorate, helping our fundraising, marketing, communications and influencing work to thrive. You will liaise with colleagues across the directorate and the wider organisation, as well as with external stakeholders, ensuring the delivery of high-quality work to tight deadlines.

You will bring strong organisational skills and excellent attention to detail, with the ability to manage multiple priorities and meet deadlines. Experience in project coordination or administrative / team support roles is essential, as is a high level of proficiency in using Microsoft Office and digital collaboration tools such as Teams, SharePoint and Zoom.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. 

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

At Saïd Business School, University of Oxford, we’re proud to house one of the largest and most successful fundraising and alumni engagement teams outside of the Central University. We’re seeking a driven and globally-minded Alumni Networks and Groups Manager to help shape and lead our international alumni engagement strategy. You’ll play a pivotal role in strengthening our alumni relations programme—building meaningful lifelong connections between Oxford Saïd and our 18,000+ alumni and elumni across the world.

As Alumni Networks and Groups Manager, you will be responsible for developing and delivering the strategy for our global alumni Chapters, Ambassadors and special interest groups. You’ll manage a diverse portfolio of international volunteer leaders, support the growth of key alumni communities and coordinate global engagement activities aligned with Oxford Saïd’s strategic priorities.

Key responsibilities:

• Develop and implement a global engagement strategy for alumni Chapters, Ambassadors and alumni groups.
• Cultivate, support and manage a portfolio of 20+ international alumni chapters and 70+ individual volunteers.
• Act as a key liaison for global alumni leaders, offering guidance, sharing best practices and ensuring alignment with School strategy.
• Coordinate and support global alumni events, often in partnership with faculty and senior leadership.
• Contribute to internal reporting, communications strategies and volunteer recognition programmes.

You will bring substantial experience in managing international volunteer networks with a strong strategic focus on alumni relations. You will possess excellent communication and relationship-building skills across global audiences, alongside proven expertise in project management, budgeting and ROI analysis. Strong organisational abilities, diplomatic acumen and cultural sensitivity are also essential.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK.

Further information on this role can be found in the job description.

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays
• Hybrid working
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

The closing date for applications is 16 July 2025 at 12.00 noon. Interviews will likely be held 22 July 2025.

This role will oversee two of our flagship programmes: the WellChild Nurses and Better at Home programme.

Purpose of the role:

Working alongside the Director of Programmes and wider programmes team, the successful candidate will ensure that the collective knowledge and skills of both our national nurse network and our flagship Better at Home suites are embedded into the Charity’s strategy and activities. The post holder will also be instrumental in growing these networks as well as supporting the growth of the projects.

WellChild currently have over 50 nurse posts across the UK and 13 Better at Home training facilities. The successful delivery of these programmes is integral to the charity and ensures that children with complex health needs and their families can access specialist support in their area when they need it. This is a key role within the WellChild team which is responsible for the day-to-day delivery and management of agreed projects within WellChild’s charitable programmes. With the support of the team, you will be able to operate under a high level of autonomy to deliver on these organisational charitable objectives and be responsible for managing relationships with key stakeholders, including health professionals to maximise the outcomes for children with complex health needs and their families.

A Bit about Us:

WellChild is the national charity for seriously ill children. Our vision is for every child or young person with complex medical needs to be thriving at home. Through a UK-wide network of children’s nurses, garden transformation projects and family support services, WellChild, who have Prince Harry, Duke of Sussex as its Patron, exists to ensure this growing population of children and young people have the best chance to thrive at home and in their communities.

You will be able to:

• Demonstrate at least two years experience working in a project or service management role#
• Create high quality reports from monitoring data
• Evidence ability of finance management, including budgets and forecasts
• Demonstrate experience of success in establishing and maintaining successful networks and relationships
• Ideally demonstrate experience or knowledge of working within the health sector
• Confidently use Microsoft applications, particularly Word and Excel
• Demonstrate excellent attention to detail
• Demonstrate commitment and ability for strong team working
• Effectively prioritise and work calmly under pressure
• Collaborate with other teams across the organisation

You will have:

• A passion for working with families with children who have complex health needs
• Strong communication and organisational skills
• Experience using Client Management Systems
• Positive ‘can do’ approach with the ability to be adaptable and work flexibly and on own initiative

What we can offer:
We understand the reality of people’s lives and strive wherever possible to offer flexibility and 
support to enable you to balance your work and personal life in a healthy way. We also believe it’s 
important that our people feel their work has purpose, so we’ll encourage you and support you to be 
autonomous and creatively lead on key pieces of work.
■   Competitive salary £31,321
■   23 days holiday on appointment rising to 27 days plus 8 bank holidays
■   Stakeholder Pension Scheme from appointment at 5%
■   Employee Assistance Programme
■   TOIL for out of hours work
■   Flexible hybrid working arrangements between home and the office
■   Enhanced benefits package
Other:
There will also be some travel to meetings and events required that fall outside of normal working 
hours.

**Please note that we can only accept applications from individuals with the right to work in the UK. We are unable to sponsor working visa applications.**

Head of Programmes - IPS Grow

We are looking for a Head of Programmes to lead the national delivery of IPS Grow – a flagship programme supporting the scale and quality of Individual Placement and Support (IPS) services across England. This is an exciting opportunity to drive operational excellence, lead a high-performing team, and collaborate with national partners to embed evidence-based employment support in mental health and substance use services.

Position: Head of Programmes - IPS Grow
Location: London/Hybrid (hybrid working model)
Hours: Full-time
Salary: £75,000 per annum
Contract: Permanent

Closing Date: Monday 14 July 2025 at 9:00am

Zoom interviews: Wednesday 23 July 2025

About the Role

As the IPS Grow Head of Programmes, you will lead the operational delivery of this nationally significant initiative. Your leadership will ensure fidelity to the IPS model, support continuous quality improvement, and drive collaborative relationships with stakeholders across health, employment, and social care systems.

You will play a key role in integrating delivery, workforce, and data workstreams to ensure a joined-up approach to service transformation. Working closely with NHS England, DHSC, OHID, and local authorities, you’ll help shape best practice and create systemic change.

Key Areas of Responsibility

Programme Delivery

• Lead contract performance and delivery across all IPS Grow services
• Oversee the work of Regional Managers and wider delivery teams
• Ensure planning and delivery of Fidelity Reviews and technical assistance support
• Manage relationships with national funders and strategic stakeholders

Quality Improvement

• Champion fidelity and technical excellence in IPS delivery
• Maintain and improve systems, documentation, and policies
• Ensure satisfaction across partners and providers, learning and adapting where necessary

Strategic Integration

• Integrate delivery, workforce, and data workstreams
• Collaborate across internal teams to drive a multi-disciplinary approach to service improvement

Leadership and Culture

• Act as Deputy to the Director of Delivery – IPS Grow
• Promote a learning culture across the programme and team
• Lead cross-organisational projects aligned with strategic goals, including equity and inclusion

About You

You will bring significant IPS expertise and the ability to lead complex programmes at scale. You will have strong operational and stakeholder leadership experience, ideally working across health, employment or social care.

You will have:

• Deep knowledge of the IPS model and quality improvement practices
• Proven leadership within IPS or related services at a national or regional level
• Excellent relationship-building and senior stakeholder engagement experience
• Confidence in leading cross-functional teams and integrating complex delivery structures
• A strategic mindset, grounded in values of inclusion, equity, and evidence-based practice

About the Team

IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England. The programme is led by Social Finance in partnership with the Centre for Mental Health. It is funded by NHS England and Improvement (NHSE/I), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).

About the Organisation

Since 2007, the organisation has helped to pioneer a series of programmes to improve outcomes for individuals with complex needs. These innovations, including the impact bond model, have mobilised more than £500 million globally. With sister organisations in the US, Israel, the Netherlands and India the organisation has network of partners across the world.

IPS Grow is delivered in partnership with the Centre for Mental Health and funded by NHS England, the Department for Work and Pensions, and OHID.

We work on issues including mental health, homelessness, domestic abuse, and employment. Our 120+ staff are a mix of strategists, analysts, researchers, and designers – united by a passion for change.

Equality, Diversity, and Inclusion

We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. We are an equal opportunities employer and support a range of flexible working options.

The application process uses Applied, a platform designed to reduce bias in recruitment. You will be asked to respond to situational questions to demonstrate your skills and experience.

You may have experience in roles such as: Programme Director, Head of Operations, Head of Delivery, IPS Lead, National Service Manager, Senior Mental Health Programme Manager, or NHS Programme Lead. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: Crosby Lakeside Adventure Centre, Waterloo, L22 1RR

Contract: Full time, Permanent

Salary: £37,000 gross per annum

Closing Date: 11th July 2025. We may close the position early if the right candidate comes forward.

Are you a Watersports Manager looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for a Boat Station Manager to join our team.

About the role

The manager is instrumental in facilitating and delivering life changing, positive on the water experiences for young people. As an expert practitioner, they will provide leadership, development and mentoring to their team of instructors. The post will require strong organisational skills.

The Manager is an employee of the Marine Society & Sea Cadets based at our Crosby Boat Station. The post holder is required to hold and maintain the following qualifications as a condition of employment: RYA Senior Dinghy Instructor and RYA Powerboat Instructor.

The primary purpose of the role is to manage a water-sports training facility in the Liverpool area for all Sea Cadet Units and other affiliates to the Boat Station.

Responsibilities

• Manage the day to day running of the Boat Station.
• Ensure that all visiting groups and their staff are fully briefed on the Boat Station’s policies and procedures and that there is adequate supervision of Cadets and young people at the facility, so as to discharge their duty of care for them.
• Oversee the Chief Instructor and all other sessional Instructors using the Boat Station.
• Manage the Boat Station’s accounts in liaison with the Regional Finance Manager including day to day fees.
• Ensure that best practise in accordance with the NGB guidelines and requirements following our Inshore Boating Operating Standard.

Requirements

• RYA Senior Dinghy Instructor
• RYA Powerboat Instructor
• Leading outdoor activities with a wide range of groups, individuals and abilities
• Developing and implementing training programmes and strategies
• Budget/financial management
• Experience and knowledge of boat routine maintenance and repair
• Experience delivering afloat instruction/training

Desirable

• Experience/knowledge of uniformed and/or youth organisations
• RYA Advanced Dinghy Instructor

For further information about the role, please download our Recruitment Pack.

Benefits

• Cycle to work scheme and Season Ticket Loan
• 51 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in this Boat Station Manager vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

MAIN PURPOSE OF ROLE:  

We are looking for a Data & Impact Manager with a minimum of 2 years’ work experience to lead, manage and ensure the effective day-to-day execution of DanceSyndrome’s Data & Impact work. You will lead on data collection and gathering impact and evidence through a number of different tools from various Stakeholders and analyse and interpret the results to inform Organisational Strategy and Operations. The role will assist to embed DanceSyndrome’s Evaluation Framework, which has an emphasis on the Five Ways to Wellbeing. 

1. POSITION IN ORGANISATION: Reporting to Head of Community 

2. SCOPE OF ROLE:  

1. Monitoring & Evaluation (100%) 

Part 3: MAIN DUTIES & KEY RESPONSIBILITIES 

Responsibilities – Monitoring & Evaluation duties:  

• To develop a robust data collection system for DanceSyndrome on an annual basis.
• To develop & implement flexible, user friendly monitoring and evaluation tools to gather impact & evidence from different stakeholders (e.g. beneficiaries who are people with learning disabilities, parents & carers, wider eco-system of partners and supporters).
• To ensure data is collected in ways that are accessible and co-designed, so that people with learning disabilities can help shape how their views and experiences are gathered and shared. This includes using creative and inclusive tools that reflect DanceSyndrome’s values of equality, respect, and inclusion.
• To ensure we use a consistent and streamlined approach to gathering data.
• To work collaboratively around data collection 
• To have full oversight of all surveys and findings
• To update surveys as required e.g. where there is a gap in data collection
• To fulfil all funder requirements regarding data collection and reporting and to work closely with the Fundraising Lead and Communications Manager on this.
• To capture our daily activities & participation numbers (Including events) and filling in external data forms for our partners, for example Caritas Care. 
• To share key learning and results with the wider team for organisational strategic development, funding applications and reports, relevant press and marketing materials.

Part 3b: OTHER DUTIES 

• To undertake any relevant training as required by the charity. 
• To follow all relevant charity policies and procedures. 
• To contribute to the strategic development of the organisation by contributing at team meetings, writing a report for the Board on a quarterly basis and engaging with any other related work. 
• To fulfil any other tasks requested by the Managing Director or the Board in order to support the continued development of DanceSyndrome. 

We particularly welcome applicants from Global Majority, People with Disabilities and Older People to apply for this role.

Hours: Full Time (37.5 hours per week)

Location: Brightspace, Ipswich with blended home working

Salary: £60,000 per annum

Start date: As soon as possible

About us

Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.

Our values of collaborative, enabling, person centre, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.

About the role

Community Action Suffolk has an exciting new vacancy to support the Chief Executive drive forward its vision and services.

We are looking to recruit a strategic leader as the Chief Operating Officer.

As part of the Executive Team this role will provide strategic leadership across the charity and subsidiary companies operations.

The successful candidate will have a passion for the VCFSE sector and champion community action and volunteering.  You will be an excellent communicator at all levels, able to write and speak persuasively to a diverse range of groups. You will provide inspiration and strategic leadership, enabling and supporting all parts of Community Action Suffolk to successfully engage in delivering its strategic objectives.  You will need to be driven, pro-active, flexible and resourceful, and capable of embracing change with open arms. 

Contributing to the implementation of CAS’s core strategy, annual budget, business plan and strategic priorities, you will be responsible for leading and motivating staff, and will work with the Deputy Director of Operations and Business Development to support provision across the county and generate sustainable forms of income.  You will be expected to continually and ambitiously seek further funds to support our priorities and help develop CAS as the ‘go to’ organisation for the VCFSE sector in Suffolk.

You will foster a culture of accountability, transparency, and high performance ensuring alignment between functions to improve collaboration and drive results and will identify operational risks and develop mitigation strategies to ensure business continuity.

You will be a natural influencer with the ability to persuade, guide and motivate.  Innovation plays a significant role in everything we do at CAS and your ideas will play a pivotal role in CAS’s future.  In addition to deputising for the Chief Executive when required, you will also need to be able to work operationally to support the wider management team problem solving and dealing with issues, obstacles and opportunities as they arise.  So, if you are ready for a challenge, enjoy accountability and have plenty of ideas we welcome your application.

We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.

We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. 

For more information, please visit our website.

 What we offer

You will work within a reputable charity which offers its employees benefits which include:

· Blended working where role allows

· Flexible working options to support work/life balance

· 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays

· Up to 4% matched pension contribution

· 2 days pro rata volunteering days to support volunteering in Suffolk

· Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities

· Company Sick Pay Scheme

· Continued Professional Development for job related development

· Family Friendly policies and practices

· Tailored induction

Closing date: Applications for this role will be reviewed and considered on an ongoing basis until the role is filled. Interviews will be arranged according to availability. The final closing date for applications is 9am on Monday 28th July 2025.

We therefore encourage you to submit your application at the earliest opportunity to avoid disappointment, as we reserve the right to close this job listing once a successful candidate is appointed.

Interviews: First stage interviews will take place throughout July, with a second stage interview day in August.Upon submitting your application, a receipt will be issued and you will hear within 7 days if you have been selected for the first stage interview to arrange a mutually convenient time.Due to anticipated volume of applications, if you do not hear from us within this timeframe, please assume you have not been successful.

Head of Individual Giving & Supporter Engagement

We are looking for a Head of Individual Giving & Supporter Engagement to join the team in this hybrid working role.

This is an exciting time to join the team and the charity on its incredible journey.

Position: Head of Individual Giving & Supporter Engagement
Location: Cambridge/Hybrid
Salary: £50,000 - £55,000 per annum (depending on experience)
Hours: Full Time (37.5 hours per week)
Contract: Permanent

Closing Date: Thursday 24th July 2025
 

The Role

You will lead the Individual Giving and Supporter Engagement strategy, delivering the growth needed to make two new hospitals – Cambridge Cancer Research Hospital and Cambridge Children’s Hospital – a reality.

You will:

• Lead a team of fundraisers to deliver inspiring appeals and innovative fundraising propositions.
• Drive net income and supporter growth across all Individual Giving streams including regular giving, digital, appeals, and lottery.
• Oversee budgeting, forecasting, and analysis, ensuring activities are insight-led and maximise return on investment.
• Develop first-class donor journeys and stewardship experiences to foster supporter loyalty.
• Play a pivotal role in engaging Addenbrooke’s patients and staff to build a sustainable mass participation fundraising model.

If you’re passionate about transforming healthcare and understand the power of emotionally intelligent donor engagement, we’d love to hear from you.

About You

We’re seeking an ambitious and data-savvy fundraising leader who can think both strategically and creatively.

You will have:

• Significant experience in direct marketing and individual giving at management level.
• Strong leadership credentials with a proven ability to develop and motivate teams.
• A track record in delivering successful donor acquisition and retention campaigns.
• Exceptional understanding of supporter engagement, CRM systems, and compliance including GDPR.
• Experience in developing innovative products and donor propositions, ideally in a healthcare or charity setting.

Benefits Include:

• Pension Scheme with 7% Employer Contribution
• 25 days annual leave (plus Bank Holidays) increasing with service
• Birthday Leave
• Health Cash Plan (Medicash)
• Employee Assistance Programme
• Group Life Assurance (4x salary)
• On-site Leisure Centre
• Cycle to Work Scheme
• NHS Discount Schemes

About the Organisation

Addenbrooke’s Charitable Trust (ACT) is the only charity dedicated to supporting innovation in patient care across Cambridge University Hospitals. We’re working to make two world-leading hospitals a reality and improve lives for thousands of people across the region and beyond. Our supporters are at the heart of what we do – many have experienced our hospitals first-hand and their stories are integral to our success.

ACT is committed to diversity and welcomes applications from all backgrounds.

Other roles you may have experience of could include: Individual Giving Manager, Supporter Engagement Manager, Head of Fundraising, Direct Marketing Manager, Lottery Fundraising, Head of Donor Development, Head of Supporter Experience.

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £38,000- £40,000 per annum (based on experience)

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 24th July 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
• Maintain the Visitor Management System and ensure it is used appropriately and consistently

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility (Fire Safety designated person)

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Previous experience in Lease management
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,
• or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Safeguarding training (can be trained on the job).

Please submit your CV and cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

We are seeking an experienced HR & Operations Manager to join our team in this important new role. The successful candidate will provide comprehensive HR support and manage key operational functions, ensuring the effective delivery of HR services and smooth day-to-day internal operations that support our mission.

This role will play a vital role in ensuring a positive and inclusive workplace, combining hands-on HR delivery and development with operational management, perfect for someone who enjoys variety and wants to make a direct impact in the homelessness sector. You'll work closely with the Co-Directors and senior leadership team to ensure our people and premises are well-supported. The role has access to a specialist HR consultancy for support with both immediate HR concerns and ongoing development initiatives.