You will be a member of the organisation’s senior team with responsibility for attracting and selecting the best candidates to join the Frontline programme. We have a well-established brand and selection system but we need a candidate excited by the responsibility of leading and developing this excellent team to achieve further success. The role needs an individual comfortable with marketing, recruitment processes, systems design and analysing data. The successful candidate will need to be an effective communicator given the need to make presentations to the charity’s board, external stakeholders and to large recruitment events. You will lead the 20-person Recruitment Team made up of undergraduate attraction, graduate attraction, selection and admissions teams. ​

The role comes at a time of innovation and change as we start to set in place strategic plans to achieve our 2020-2025 strategy – you’ll be responsible for exploring and delivering some of the early phases of those plans and contributing to the longer-term direction of the team.

Director of UK Policy and External Affairs

London (Union Street, SE1)

£68,741 per annum plus Inner London Weighting (£3,000)

Permanent, Full Time

London based (3 days minimum) plus regular UK travel

Carers Trust is a major charity for, with and about carers. We work to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction problems.

We are currently looking for a Director of UK Policy and External Affairs who will work across all four nations of the UK and ensure that Carers Trust is positioned at the leading edge of policy making and strategic influencing in relation to unpaid carers.

Main aims

• Acting as a senior representative who will inform policymaking, develop our positioning and inform public opinion so that it supports our mission, reflecting the quality and ambition of the work that we do.

• Overall responsibility for all non-devolved policy matters and for all devolved matters in England. You will work closely with the teams in Northern Ireland, Scotland and Wales in order to shape policy and practice.

• As a member of the Senior Leadership Team the Director will oversee a high performing team that lead on our work to shape our external affairs agenda in order that we can be ambitious and effective in our pursuit to Make Carers Count.

The successful candidate will have experience of:

• Experience of working at a senior and national level to influence policy change
• Being an inspiring leader with a collaborative and flexible approach
• Experience of working across a range of complex partnerships and relationships to achieve strategic buy in and commitment.
• A knowledge of policy, best practice and legislation in relation to unpaid carers.

In order to apply, please send a CV which outlines your achievements and a supporting letter (not more than two pages of A4) addressing how you meet the person specification.

Closing date for applications is Friday 13th March (12 noon) with interviews being held on 23rd or 24th March at CarersTrust, Unit 101, 164-180 Union Street, London SE1 0LH.

Second interviews planned for 1st April 2020.

Carers Trust is committed to valuing diversity. 

Carers Trust has a number of measures in place to support the carers in its employment including carers leave.

Charity numbers: England and Wales 1145181, Scotland SC042870.

The Psychosynthesis Trust is a small educational charity that has a rich 50- year history of enabling human potential in the UK.  Our founders were pioneering leaders in education, psychology, science and spirituality and we continue to work at that nexus today.  Our purpose is to bring about wholeness in a fragmented world. 

We offer transformative learning experiences, counselling and psychotherapy and rooms to hire in the heart of London at our 92-94 Tooley Street building. 

Our values and our culture consider the whole, both in terms of individuals and society, as well as from an organisational perspective. We orientate to working with the qualities of love and will, bringing the principles of curiosity, inquiry and responsibility to our work and to each other.

The breadth and depth of The Psychosynthesis Trust’s training, counselling services and room-rental offering has developed significantly over the past 6 years.  With this increased growth and with the intention of wanting to help more people ‘know and transform themselves’, we are entering a new phase of the Trust’s life cycle.  As such, we are looking for a new Operations Manager who can help us develop and implement solid foundations and infrastructure from which to expand our work.  

The Context of the Operations Manager Role

As a member of the Operations team, you play a crucial role in maintaining the infrastructure for the community. It is part of a front facing team who are a first response for the building and all facilities. You will work with staff across all departments to make sure the core operations of the organisation are running effectively. Often troubleshooting live issues and thinking resourcefully about ways to respond to unusual and in-the-moment situations are part of this role.

A key focus for the Trust and for the Operations Manager in the coming years will be on imbedding integrated processes for the running of the building and developing excellent customer service standards.  We want the Trust to support the whole community in their different activities; be it delivering training, therapy, running events, or being a student. This role will also work closely with the core team with IT and systems issues and to build the team knowledge base, clarifying our ways of working to help support decision making and enabling improvements.

The right candidate will be a brilliant multitasker, able to juggle larger ongoing improvements with smaller day to day management. Keeping the longer-term goals in sight will maintain a smooth current state. You will have an appetite for wanting to understand how to grow and scale our operations to support our organisational growth, working closely with the Finance and Operations Director. We are looking for a candidate that is comfortable working with complexity and challenges that come along with process change while maintaining business as usual for customers.

We are looking for someone who is ready to support some exciting developments, as we have several large projects in motion that will be implemented over the next 6-18 months. You will be involved in changes that will improve the day to day running of our facilities at Tooley Street. 

We value diversity and the intersectionality of people and their backgrounds.  This is important to us as we seek to cultivate a creative and more expansive and inclusive attitude to difference in ourselves, our communities and our society.  So, we are particularly keen to receive applications from Black, Asian and minority ethnic, people with disabilities, people who identify with being LGBTQIA or people who identify with being marginalised.

This is an exditing role for someone who wants to be part of a growing organisation on the pioneering edge of adult learning and education. We are a small team so there is great opportunity for personal and professional development and to feel like you are making a difference!

The Purpose of the Role

The purpose of the role of the Operations Manager is to lead, develop and to ensure implementation the overall strategy for The Trust’s operations functionalities.

 Summary of Responsibilities and Accountabilities

• Effective function of the building and its facilities; including operation, space, technical and function, as well as secure and compliant with Fire, Health & Safety legislation.
• Managing the roles that engage with our Community, ensuring the highest levels of service of our provision are upheld and that the impression and environment reflects that and of our values.
• Aligning with our Programmes and Counselling Services teams to ensure the provision best facilitates our core work.
• Strategically proactive on how we maximise our space and resource and what relationships can be forged with our neighbouring community that will impact this.

Key Functional Responsibilities and Accountabilities

• Building and Facilities function, including
  • Manage cleaning and caretaking of the building with our internal team, regulating hours worked to remain in “contact” with a team that works out of hours whilst being maintaining regular contact through email and phone (inside and outside of office hours).
  • Managing and reviewing all building and operational contractors, suppliers and services, ensuring we use organisations that align with our values and that we get the best quality of service within set budgets.
  • Maintaining building services, such as waste, heating, lift and internet, including updates and testing where necessary.
  • Managing the tangible assets of the Trust, including equipment and budgets.
  • Ensuring that the building complies with updated statutory requirements including Fire, Health and Safety legislation.  Supporting the whole team in building skills and knowledge base of those statutory requirements as part of the audit function.
  • Ensuring the impression and aesthetics of the building expresses our values and represents the quality that we provide in our core work.
  • Continuously assessing our environmental footprint and changing resources to reflect a better relationship and responsibility of the Trust’s climate.
  • Support of a potential building renovation in its planning, management and implementation stages.
  • Managing purchases and inventory, such as cleaning, stationery and refectory supplies, and ensuring logs and invoices are presented to Finance team.
  • Being available for any out of hours contact when emergencies arise.

• Community, including
  • Line management of Community Host and reception function, with an accountable overview of the Community Hosting Support team that requires recruitment.
  • To create an outstanding provision of service that is experienced by every facet of the community at all times.
  • Ensuring all Training and Counselling rooms are well maintained and appropriately equipped and set up to support Programmes team, course participants, students, trainers and room renters.
  • Develop strong working relationships with counsellors, trainers and room renters, ensuring inquiries and specific needs are met with positive outcomes.
  • Supporting the community in the launch of a new room booking system ensuring continuity of service.
  • Managing the standing orders of the room rentals, calculating these quarterly, and regular invoice management in liaison with the Finance team.
  • Review of all community agreements and collaborating with the Marketing and Communication Manager to ensure website content is up to date.
  • Develop an advisory Community Ecosystem that draws on the broadness of our building users and brings in the voice of the community to consult on feedback and matters arising.

• Core work support, including
  • Collaborating with the Programmes Director and the Programmes and Counselling Services teams to support the strategic needs of the core work of the Trust.
  • Administration and maintenance of the Student Lending Library.
  • Supporting all teams in everyday IT and systems support, whilst supporting skills and knowledge growth, and managing IT contracts and subscriptions through our Office365 platform.

• Strategy, including
  • Develop reporting of the room rental business to build and feed an annual strategy set out by the Finance and Operations Director in the Trust’s impact goals.
  • Develop the strategy to cultivate community, aligning with the Communications and Marketing Manager, enabling our community business model to be benchmarked, set out through market analysis, and consider how to position our provision.
  • Build new relationships locally to further cultivate our community with organisations and groups that align with our purpose and values, including our key stakeholders (local authority, First Mile).
  • Reduce the perishability of unused rooms by developing a strategy that introduces new organisations and groups to the Trust

How to Apply: 

Please explain in no more than 2 pages why you’d like to work for The Trust, what skills and attributes you will bring to The Trust, and what experience you have that fits with this role.   We are also interested in hearing about your life story and how this aligns to your purpose, strengths and interests. Please send this, along with your CV to Jamie Joyes, Finance and Operations Director at the address provided.  More information about this role can be found on the Trust’s website.

We are particularly keen to receive applications from Black, Asian and minority ethnic, people with disabilities, people who identify with being LGBTQIA or people who identify with having been marginalised.

We're a small, effective team looking for the right person to take us to the next level. We make a big difference to the lives of thousands of people each year, many of them marginalised, by building from the ground up, investing in our clients and earning their trust. We know we can do even better, by making our systems and processes more consistent, facilitating collaboration between our programmes, and having the data we need to monitor, evaluate, and learn systematically from what we do.

Our relational, developmental behaviours apply as much to the way we treat each other as the way we work. If this is the right role for you it will be because you want to learn and grow as a person and a professional. Initially, it will include project management of our move to a single CRM and a single online portal, in partnership with Do-it, alongside management of our Core Services team. You will work with our senior managers so that, as the systems upgrade moves to a conclusion, you will have developed the skills, knowledge and experience you need to to take on senior management responsibility for our systems and back-office processes.

Job title: Senior Personal Assistant to Director of Operations
Salary: £30,209.35 per annum plus additional responsibility allowance
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 27 January 2020
Interview date: Early March 2020

Please be aware this is a full time, permanent position, working 35 hours per week (7 hours a day) Monday – Friday. 

We are seeking a proactive and dynamic personal assistant with experience of line management to join our Operations team as Senior Personal Assistant, at the National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading cat welfare charity with a nationwide network of adoption centres, volunteer-led branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Operations Department is, quite simply, at the heart of all our cat related activities and is responsible for ensuring that we help as many cats as possible. We are unique, in that we deliver our work through a combination of centres, primarily run by our employees with volunteers support and volunteer-led branches. In fact, the bulk of our cat welfare work is carried out by around 11,000 volunteers across the entire country.

The role of the Operations Directorate is not only to support our employees and volunteers in everything that they do but also to deliver the charity’s strategic objectives and identify opportunities for further growth. The Operations Directorate also encompasses our Customer Experience teams.

As Senior Personal Assistant to the Director of Operations you will be responsible for providing a professional interface between the Directors office and key internal and external stakeholders. You will coordinate the administration of projects that are undertaken within the Operations Directorate and lead on small to medium sized projects as requested. You will organise and deliver events and conferences, liaising with external stakeholders to coordinate the attendance of CP delegates and all finance queries/processes - supporting the Director of Operations with budget setting and reviewing monthly management accounts. The Senior Personal Assistant is responsible for line managing the Operations Administration Support within the directorate.

Our successful candidate will be experienced in providing PA and administration support to senior/board level, including diary planning and travel arrangements; servicing meetings and project management.  You will have supervisory and leadership skills, excellent organisation and communication skills and the ability to deal with a wide range of both internal and external customers. You will be able to keep calm under pressure with great credibility and have excellent working knowledge of MS office and Microsoft Teams.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview and written exercise.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached

The Youth Endowment Fund is a bold new attempt to put early intervention at the heart of efforts to tackle youth offending.

Over the last few years, evidence suggests that growing numbers of children and young people have been affected by violent crime. More children have been found carrying knives and a growing number have been recorded as victims. We believe that each individual child is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund is a charity with a £200m endowment and a mission that matters. Founded by youth charity Impetus and its partners the Early Intervention Foundation and the Social Investment Business, we exist to prevent children and young people from getting caught up in violent crime. Many organisations have this calling. Our unique role is to identify what works best and to spread the good news. The Operations Lead has a critical role in ensuring we succeed at this role.

Key responsibilities

All of your responsibilities boil down to this. Working with others especially the Executive Director of YEF, the COO for Impetus and the FDs at the Early Intervention Foundation and the Social Investment Business, you ensure that we:

• Hire, develop and inspire the very best people. You will work with partners to ensure that we hire the best possible staff, provide necessary and effective training, build and maintain a clear and inspiring culture and set of values, gain a clear understanding and strong focus on staff well-being, manage and develop staff effectively and address poor performance when required.
• Provide staff with the tools they need to perform. You will work with partners to ensure that we have the tools we need to deliver including management information, databases, systems and processes, office facilities and more as you see fit.
• Use our resources wisely. You will work with partners to ensure that there is effective financial reporting and controls in place and an effective budgeting process.
• Build our partnership that is more than the sum of its parts: In nearly all of the above you will work with operational staff in each of our partners: Impetus, the Early Intervention Foundation and the Social Investment Business. You will ensure that the partnership operates effectively so that all of the above can be achieved and that we can deliver our goals.

Person specification

• You are brilliant at improving and organising things: You like finding ways to make things operate better for everyone. You enjoy bringing order to what is going on. You are good at getting your head around how a process works and improving it. You are excellent at designing and putting in place effective systems and processes.
• You have significant experience of getting things done: You have a track record to getting things done. In previous jobs, you have held significant responsibility for ensuring challenging projects are delivered on time. You are very reliable. You take pride in making things happen.
• You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are particularly good at working with people in other organisations. You work very well in a team. You are not motivated by being the individual winner. You want the team as a whole to succeed. You don’t care who gets the credit as long as things get done.
• You are interested and experienced in both staff development and financial planning: You are equally at home thinking about the processes and approach we need to recruit and develop great staff as you are thinking about how we control our expenditure and report our finances. You do not need to be a trained accountant, but you are comfortable understanding a budget. You can easily use excel to keep track of expenditure and to project future expenditure.
• You learn fast but remain humble. You are quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you as long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do.
• You are good at working with partners. You have experience of working with partner organisations and making sure that the partnership is more than the sum of its parts.
• You don't want your days to pass without making a difference. You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer.
• You have experience working with young people. You have experience working directly with or managing staff who work directly with young people, preferably having worked for a youth charity. Ideally you also have experience of working with charities or a variety of different sizes.
• You are a good strategic thinker. People say that you are good at seeing the big picture as well as the detail. You have experience of wrestling into place a strategy for a project or organisation. You are able to see things from different points of view.

London Black Women’s Project (LBWP) is a leading women’s organisation in East London providing specialist VAWG services to BMER* women, girls and children for over 30 years.

Over the past few months, LBWP has faced funding challenges for its refuge provision and undertaken a strategic review of its delivery with women who use the services, with staff, volunteers, partners and funders. As a result, the organisation is now focussed on delivering essential support to BMER women and children escaping domestic violence, specifically, emergency refuge accommodation and resettlement support, specialist legal advice including immigration and family law support and counselling, including language specific services. In its 31st year, the organisation continues to deliver high quality ‘by and for’ support for minoritised women.

We are seeking to recruit to the post of Director to undertake and oversee the strategic development of the organisation in the next stage. We seek a woman with specialist knowledge, skills and expertise, working strategically around a human rights framework addressing VAWG. The role requires executive or senior level management experience, planning, project and service development experience, strategic and sector knowledge, fundraising, the ability to lead the vision of the organisation manifesting the principles of Black feminism in every aspect of the work developed and delivered.

If you feel you are able to meet this requirement and seek a dynamic opportunity where you will be able to demonstrate leadership around social change then please do the following:

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role. Download the full description and person specification for the role and e-mail a CV and covering letter, which addresses the key person specification points.You're one click away ... Apply Now!

Deadline for submissions: Midday, Friday 6th March, 2020

Interviews: Thursday 12th March, 2020

Due to the nature of the role, we will only accept applications from BME* female candidates. Exempt under the Equality Act 2010, Schedule 9, Part 1

*i.e. women who originate from Africa, Asia, the Caribbean and Latin America, including the indigenous peoples of Australasia, the Americas and the islands of the Atlantic Indian and Pacific Oceans.

PA to Director of Development (Part Time)

An exciting opportunity has arisen for an experienced PA to join our busy Fundraising department. This newly-created role would suit an experienced PA looking for reduced hours or a part time position to fit around child care responsibilities, in a role with lots of job satisfaction.

This is a key role in the Fundraising department, one in which you can put your administrative, organisational and interpersonal skills to great use. You will act as first point of contact internally and externally, managing a busy diary and inbox, managing internal communications in the department, maintaining and managing administrative processes and systems for the Director, and much more. You will also provide ad hoc administrative support to the wider department, and support fundraising activity such as helping develop communications and organise events.

The Catholic Diocese of Westminster is home to the Archbishop of Westminster, Westminster Cathedral, 214 parishes and 215 schools, serving people in 17 Local Authorities in London north of the Thames, as well as Hertfordshire and part of Surrey. We spend our £55m income on a huge range of activities, including hundreds of projects helping those in need in society.

Hours of work:  21 hours per week

(Core office hours are 9am to 5pm, Monday to Friday, with a 1-hour lunch break. However, these hours are flexible and any pattern of work would be considered, providing a total of 21 hours is achieved over the week, e.g. 4.5 hours on four days and 3 hours on another day. It would be preferable for this to include time in the office each day Monday to Thursday; the Director is usually not in the office on Fridays.)

This is an exciting opportunity for an experienced Operations Manager wanting to make a difference for young Londoners in the effective running of one of London’s best respected youth charities. 

The Avenues Youth Project in W10 was established in 1979. Our mission is to support young people who might not otherwise get the opportunity to flourish.

The service currently operates 6 days a week, with much scope to develop new programmes.Our trained youth workers provide stimulating activities including music, sports, radio broadcasting, cooking, design and employment pathways all tailored to the needs and ambitions of our young members. In addition, we run programmes during school holidays through the day and into the evenings.

Avenues offers a vital resource for the local community, providing free opportunities in a safe, attractive environment for young people to develop educationally, socially and personally through an exciting and wide range of sport, creative arts and practical skills. 

Purpose:

The Operations Manager role is varied and offers plenty of scope to make a real difference to the fortunes of this aspirational youth charity. The Operations Manager will assist in many aspects of the day-to-day running of the organisation alongside the Chief Executive.

The role  provides much needed support to the Chief Executive, Staff team and Trustees in the proper and efficient running of the organisation at an exciting time of growth.  The Operations Manager role ensures we keep our members safe, provide outstanding services and raise our profile and safeguard our reputation with all stakeholders. 

It is a critical role in our transition from under-funded youth organisation to a thriving social enterprise helping young people to achieve their dreams.

Key Responsibilities

You will:

• Work to the Chief Executive as part of a small team.  You will work to make your role fit the vision and purpose of the organisation.

Building 20%

• Attend, service and respond to the priorities of the Building Sub Committee;
• Be responsible for a 2nd phase of major renovation in 2020, project managing the building works, ensuring they are delivered on time and within budget to a high standard.
• Assist the Fundraiser in preparing capital fundraising applications and provide reports for monitoring of grants; 
• Manage annual repairs, maintenance and cleaning budgets to ensure the safe running of the building;
• Maintain an up to date calendar of cyclical preventative maintenance tasks and services
• Be responsible for ongoing maintenance to a high standard within budget including reviewing and overseeing existing and new contracts to ensure best value for money;
• Liaise with Licensees (currently Open Age and TBAP) and Avenues staff to ensure we deal with any arising defects in a timely and professional manner;
• Maintain a register of preferred providers of maintenance and repairs services;
• Draw up and maintain an asset register;
• Ensure compliance with all buildings and Health and Safety requirements.
• React to any of the repair/maintenance of the building in a timely manner

Events 15%

• Provide operational support to the Fundraising Committee in the planning and execution of fundraising events, whether organised by our supporters or delivered in house;
• Manage the fundraising events budget
• Minute taking for fundraising committee

Digital and Data 15%

• Lead the transition from analogue data collection to digital record keeping
• Support youth work team in understanding and using data collection tools
• Facilitate improved data gathering and analytics through the research and implementation of an affordable CRM system – in the short-term consolidating Office 365 databases into one single central database of contacts;
• Maintain up to date clear record of grants received – ensuring monitoring deadlines are met
• Ensure our IT equipment is properly maintained and protected.

Management 10%

• Line manage five members of staff and contractors;
• Convene and chair a fortnightly management team meeting;
• Be responsible for issuing employment contracts;
• Leading role in HR issues ensuring good practice and compliance;
• Be responsible for staff wellbeing, team building and internal information sharing;
• Manage the training, volunteers, management committee and staff welfare budgets

Volunteers 10%

• Recruit and manage expert volunteers for key roles;
• Carry out inductions and ensure relevant checks are carried out and training provided.
• Relationship management with supporters of Avenues – including introductions, inductions & tours.

Admin 10%

• Screen emails, take phone calls and respond to enquiries where appropriate;
• Maintain an efficient and tidy office reviewing and updating hard copy and electronic filing systems;
• Help establish new systems and templates that will save time in answering regular queries;
• Schedule diaries including shared calendars, bookings, holiday cover and trades/building improvements;
• Analyse and integrate Views and our use of it as an organisation;
• Manage annual stationary budget.

Communications 5%

• Manage a Comms Officer (not yet appointed) overseeing the distribution of high-quality information to supporters via a regular e-newsletter and other social media;
• Oversee the implementation of an exciting new rebrand (close to completion) of the Avenues in 2020 across multiple channels (digital, printed and building signage/design)
• Ensure the values of Avenues are practised by all staff, contractors and volunteers at all times;
• Circulate a monthly internal newsletter/bulletin to staff promoting AYP values, highlighting team successes across different parts of the organisation, recognising our good practice, rewarding success and fostering good-will;
• Assist the Chief Executive and board of Trustees in ensuring we comply with latest data protection regulations;
• Ensure highspeed wireless broadband and secure IT and network access for staff and users throughout the building;
• Manage PR and social media budget.

Lettings 5%

• Following the refurbishment programme maximise letting of newly available spaces in the building (commercial kitchen, recording studios, dance studio);
• Manage a bookings calendar and arrangements for taking deposits;
• With the Chief Executive draw up a hire agreement for all occasional hires;
• Liaise with existing Licensees ensuring timely payment of rent, rent reviews, schedule of condition, risk assessment etc.
• Ensure all fire and emergency procedures are in place, understood and adhered to by all staff and regular users;
• Ensure we are adequately covered for building and public liability insurance and that we comply with the terms of the contract and current legislation at all times;
• Ensure we foster good relations with our neighbours.

Donations 5%

• Retain a register of donors and tailor regular communications with them.
• Maintain landing pages of the fundraising sites like Virgin Money Giving
• With the Chief Executive execute targeted plan for identifying and cultivating donors and corporate sponsors

• Relationship management with donors (both corporate and personal)

Other

• The job is not limited to the above duties, as the organisation grows and at different times of the year the priorities may shift leading to additional reasonable responsibilities as the role requires.
• Writing/editing policies – ensuring we are compliant and up-to-date with current legislation.

Person Specification

You are educated to at least a second-class degree level or have similar relevant experience;

You have a proven track record of successfully completing complex tasks to a high standard; 

You have experience as a line manager;

You are an energetic, self-motivated individual, good at working with and motivating others;

You are organised and work methodically, but are comfortable working under pressure and unflappable in the face of unforeseen priorities.

You are as happy to be delegated tasks as you are to make this job your own;

You are a multi-tasker, possibly worked in production and a busy office environment;

You have proven success in management and ready for a senior role.

You are computer and systems literate to a high level,

You are personable, patient and proactive

You can be relied upon to foster good relations with stakeholders.

You are required to make your role fit the vision and purpose of the organisation.

Please send your CV and attach a detailed cover letter to apply

Background to the role:  

Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through supporting people; education; and campaigning.

Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year.  Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.  The Mayor’s Office for Policing and Crime (MOPAC) has awarded funding to Suzy Lamplugh Trust and partner agencies to continue the proof of concept Multi-Agency Stalking Intervention Programme (MASIP) in London.  This is an intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services as well as the voluntary sector. We have also secured funding from MOPAC to develop a trauma-led approach to advocacy as part of the London Stalking Support service.

The post will be primarily based at the Suzy Lamplugh Trust office in Vauxhall, but regular travel to other locations across London, including the Stalking Threat Assessment Centre (STAC), will be required. Travel to other locations in the UK may also be required occasionally.

We are looking for an ambitious, dynamic leader to lead this team and ensure that its work has maximum impact and is embedded into the core output of the charity.

Overall purpose of role:

• To work closely with the CEO and Head of Policy to ensure robust management of operational activity across the Trust, with specific focus on the National Stalking Helpline, advocacy service, Stalking Threat Assessment Centre, and London Stalking Support Service.
• To support the CEO in external representation of the organisation.
• To ensure the safe and effective delivery and development of the Trust’s provision for victims of stalking.
• To promote the work of Suzy Lamplugh Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety - both at work and in everyday life.
• To be a key part of the Trust’s leadership team, deputising for the Chief Executive as required.

To apply, please submit your CV and covering letter.   Note: applications without a covering letter will not be considered.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.

Job Description:

Service delivery and development

• Provide strategic support, leadership, safeguarding and oversight to all areas of service delivery, including the work of the National Stalking Helpline, stalking advocacy services and London branch of the MASIP programme.
• Work with the commercial and finance teams to develop financially sustainable new projects, ensuring that timely information is provided to support the design and development of funding bids and any reports to funders on activities delivered.
• Proactively develop relationships with other agencies which enable effective collaborations and two-way signposting/referral to ensure beneficiaries get the best advice and support available.
• Perform the role of safeguarding lead for the Trust, ensuring staff have appropriate training and ensuring compliance with safeguarding policies.
• Support frontline staff and volunteers in dealing with complicated or sensitive enquiries.
• Ensure quality assurance of the operational services of the Trust.
• Support in the delivery and development of stalking training and consultancy packages, including briefings to other services.

Policy and research

• Support Head of Policy and Chief Executive on the co-ordination of responses to policy consultations, development of research, representing Suzy Lamplugh Trust at external meetings with funders, stakeholders, influencers and decision-makers. 
• Ensure that the Chief Executive and other Suzy Lamplugh Trust colleagues are appropriately briefed to represent the organisation’s position on a range of practice related policy issues.
• Identify opportunities for new partnerships, services, and influencing opportunities that will strengthen the Trust’s voice and expand its reach.

Management and leadership

• Lead a team of staff and volunteers
• Identify and address skills gaps or development needs of staff, particularly in respect of new product development
• Manage relevant departmental budgets
• Represent the Operations department on the leadership team

• Deputise for the Chief Executive, internally and externally, as required, including with the media
• Manage projects and budgets for the Operations team and restricted projects within the department remit, ensuring all service responsibilities and project deliverables are met within approved budget.
• Engage with Trustees via sub committees

Person specification:

(‘s’ denotes shortlisting criteria which must be addressed in covering letter)

Skills and abilities

• Ability to represent the Trust externally and deputise for the Chief Executive as required

• Significant experience, at least 4 years, offering strategic and operational direction to front line VAWG services (s)

• Demonstrable ability to synthesise large amounts of complex information into accurate, persuasive arguments
• Proven analytical and problem-solving skills
• Excellent oral and written communication
• Convincing influencing and negotiation skills with people at all levels (s)
• Understanding of the policy contexts in which Suzy Lamplugh Trust operates
• Leadership skills: the ability to inspire a team to strive to meet challenging goals 
• Management skills: proven ability to coach and support others while delivering testing personal objectives, interpreting corporate targets into clearly communicated work plans
• Collaboration and teamwork: proven ability to work collegiately with other senior leaders, represent the Trust externally 
• Ability to lead effective and engaging meetings
• Ability to design, develop and deliver projects and robust project management skills in order to direct projects (s)
• Understanding of the financial constraints of working in a small charity, and funding mechanisms within the sector, with proven ability to manage budgets (s)

Experience

• Representing an organisation to senior external stakeholders, including government and the media (s)
• Providing briefings to senior leaders to represent the organisation on key issues
• Experience of delivering training courses and/or presenting material at conferences
• Developing and managing services to people in challenging circumstances (s)
• Crisis and change management, maintaining high quality of delivery of new and existing services in changing environments (s)
• Designing and contributing to successful funding proposals or bids and reporting back to funders (s)
• Line management including setting targets and appraising individuals’ performance
• At least 4 years’ experience in senior management positions, operating at a strategic level and contributing to strategy development and delivery (s)

Personal attributes

• Committed to the aims and values of Suzy Lamplugh Trust: we expect all staff to uphold and reflect the ethos of Suzy Lamplugh Trust in all their work

• Ambitious: with responsibility for growing the organisation’s work in a number of key areas, you will be motivated to enable the Trust to compete as a significant voice within the sector
• Authoritative: you will be expected to deputise externally for the Chief Executive as required
• Results-driven: the Head of Operations will provide strategic direction to the team
• Approachable: as a senior representative of the organisation, you will need to be able to communicate effectively with a range of key stakeholders to get them on board
• Adaptable: you will need to be willing to take on tasks beyond the immediate scope of their job description from time to time including travel and occasional overnight stays
• Visionary: as part of the leadership team, your ideas will help to shape the organisation’s strategic plan 
• Resilient: able to operate within tight deadlines, in a changing environment

STT is a unique group of highly motivated individuals with roles that transcend multiple sectors such as business, intelligence analysis, community activism, creative campaigns and digital communications. The organization is at a pivotal moment in its history. The success and growth of the organization means we are now looking for a dedicated Operations Director to help us achieve our vision.

This is a newly created, full-time role within the STOP THE TRAFFIK team conveniently located in London Waterloo.  You will lead the management team and ensure the effective delivery of the strategy.  We are looking for someone who has the experience and drive to add value to our growing and globally recognised organization.

As a member of the STT Executive Team you will need to display exceptional leadership and business acumen and have a presence in the office to build strong bonds and professional relationships. You will need to enjoy working in a fast-moving and pressured working environment that thrives on participation, collaboration and innovation.

In return for your commitment and hard work, you will become part of a friendly, dynamic team of professionals, as well as:

• 25 days annual leave pro rata (plus Bank Holidays) rising to 30 days after 2 years.
• Flexible working practices
• Joining a non-contributory pension scheme with 7% employer contributions
• the opportunity to join a Health Cashback plan

Post Title: Director of Operations

Role Status: Full time (35 hours), Permanent.

Organisational Base: Office Based

Reporting To: Chief Executive Officer

Salary: £58,000 to £66,000 + £6,000 Car Allowance and Benefits package

The organisation

As the charitable arm of the English Football League (EFL), the EFL Trust was established in 2008 to oversee the remarkable and diverse work of their Football Club Community Organisations (CCOs). Our core purpose remains to support the CCOs to help us achieve our vision of stronger more active communities. This is best achieved when the power of both the Football Club and the CCO are brought together. We also continue to work with a significant number of key partners whose ambitions we share, such as DWP, DCMS, MHCLG, Department for Education, NCS, Sport England and the NHS. We are confident about the pivotal role we can play in helping them to meet our shared objectives.  In the past year we have invested over £18 million in our network, more than ever before. We remain committed to providing a world class service to our network of partners to help them maximise and quantify their impact.  We will continue to embed a culture within the EFL Trust where improvement is a habit and our people are encouraged to challenge and innovate.

The role of Director of Operations

This exciting new role has a principal focus on developing business services, processes and technology which will support the development of EFL Trust and its network. The Director of Operations will also support the CEO with the overall executive leadership and growth of the organisation, articulating and upholding the ethos and expectations of the EFL Trust. The Director of Operations will manage collaboration between the EFL Trusts’ Business Services Department and the remote Business Development Team, effectively communicating priorities and delivering efficiencies across all business operations that ensure excellent value for money.  The role will foster a positive, values driven culture, ensuring staff at all levels across the organisation are inspired and encouraged to succeed and prosper. There will be a requirement for national travel, which can entail overnight stays away from home and often work outside normal office hours.

The individual

This is an exceptional opportunity for an individual with excellent business acumen and experience, to assist the CEO in providing ambitious strategic direction across the EFL Trust. You will be an exceptional leader that is resilient and flexible, with the ability to challenge in a positive way. Significant experience in a senior business operations position within a regulated environment and knowledge of incorporating robust performance management frameworks ensuring accountability and the integrity of the quality of projects aligned to contract compliance is essential.

We are keen to hear from people whose skillset includes, a flexible, resilient and adaptable attitude towards work, with the ability to be creative and innovative and demonstrate their determination to continually motivate and inspire. We would particularly like to hear from those with a successful record of contract delivery and compliance, using quality assurance systems, including service user participation to improve overall services.

For the candidate information pack and application form please follow the links for EFL Trust and EFL job sites

Benefits Package:

• Generous Company Pension Scheme, with an EFL Trust contribution of 10% of basic salary.

• Cash Health Plan

• Opt-in private healthcare 

• 23 days holiday (plus 8 bank holidays), rising to 25 days after 5 years.  Holiday year commences 1st January. (Holiday purchase scheme in operation).

• Generous car allowance

Closing Date: 12 noon Friday 21st February 2020.

Interview Date(s): Stage 1, 4th or 5th March 2020

Stage 2, 26th March 2020 

Candidates must be available for interview on the dates indicated.

Interviews will be held at EFL House, 10 – 12 West Cliff, Preston PR1 8HU

Director of Operations

A fantastic new opportunity has become available for a Director of Operations to work for one of the UK’s top animal welfare charities based in Watford, striving to give every animal the best chance of finding a new home.

Position: Director of Operations

Location: Flexible – Can be based at the Head Office in Watford or remotely based within reasonable travelling distance of one of the centres

Salary: £55,000 per annum plus £5,000 car allowance

Benefits: 25 days annual leave (plus bank holidays), contributory pension scheme, access to free 24/7 support service including legal, financial, emotional and medical advice.

Closing Date: 2nd March 2020

About the role:

The Director of Operations is responsible for delivering our clients strategic aims through a team of just over 100 employees, as well as a significant number of volunteers across their five rescue and re-homing centres, voluntary branches and supporter groups.

The initial focus will be on reviewing the operational activity across five centres and implementing new centre structures and ways of working that deliver a sustainable future.

Critical to success in the role is the ability to understand all aspects of the charity’s operational activities and to plan, lead and achieve continuous improvement in their rescue and rehoming work, as well as maintaining high standards of animal welfare and customer service.

About you:

The ideal person for this role will have a strong track record of management and of leading teams through periods of significant change, you will also have experience of the following:

• Significant Senior management experience 
• Experience of managing diverse operations and across multi-site locations
• Excellent communication and customer care skills
• Demonstrable evidence of management of health & safety in the workplace
• The ability to develop and implement systems, policies and procedures robust enough to be open to external scrutiny
• The ability to be flexible and work as part of a team

Although not essential, experience within an animal organisation would be beneficial for this role.

If you feel you have the right skills to be a successful Director of Operations, apply today. 

Other roles you may have experience of could include: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, Senior Operations Director.

About us. Pilgrims’ Friend Society’s vision is to have a significant evangelical Christian impact alongside churches in all of those communities where we operate and to grow  in response to accelerating gospel need as our population ages.  We are a leading Christian provider of residential, dementia care and housing for older people, tracing our history back to Wilberforce, Shaftesbury and Spurgeon. With 15 schemes throughout England, caring for around 450 people, we also provide resources such as books, other publications, conferences and seminars on Christian perspectives on caring for older people. 

About the role: Pilgrim’s Friends Society has ambitious plans to grow over the next few years and we are looking for a Director of Finance who can help us achieve those ambitions. Working as a key part of the Executive Leadership Team,  you will use your experience and commercial acumen to lead the charity through the financial challenges of investing in our Renewal Programme designed to build 6 new homes over the next twelve years to replace smaller and older operations whilst overseeing the day to day financial management of the charity.

About you: You will be an experienced finance professional looking for their next big challenge with experience of working in an organisation of similar scale or larger to PFS (500 staff and £11m turnover) and within a growth environment.  Given our expansion plans, knowledge of (or capacity to develop knowledge of) charitable and social investment fundraising is key and knowledge of funding sources such as bank and social investment is highly desirable.

The closing date for applications is 12 noon on Thursday 5 March 2020.

If you are interested in applying please click the 'Apply Button' and send your CV along with a covering letter explaining why your suitable to the role.

No agencies please.