Director Of Operations Jobs

This role is responsible for delivering the operational backbone of the ICA including the maintenance and upkeep of our grade one listed premises on the Mall. Overseeing a range of building management and operational duties, this person will ensure the facilities are fit for purpose, safe and secure, comfortable and in good state of repair. They will ensure operational policies and procedures are compliant with relevant legislation. They will also ensure IT and office management processes are effectively delivered. To succeed, the postholder must be proactive, hands on and work closely with all ICA staff and deeply understand the needs of curatorial, private hires, café bar and front of house departments to provide the best possible premises conditions for the ICA’s needs. They must also ensure positive relationships with external stakeholders.

We are seeking to recruit an individual with purpose, passion and integrity to lead our Health team. In this role, you will use your skills, knowledge and experiences to help ensure movement and physical activity is embedded into health and care systems. You will work with partners across the system, in the leadership of GM Moving; our whole system approach across the city-region to reduce inactivity and grow a movement for active lives for everyone, with a specific intent to reduce physical activity and health inequalities. 

Hours: 22 hours per week 

Salary: NJC Points 49-53 Band H, £58,072 – £66,182 p.a. pro rata (salary to be at entry level except for exceptional circumstances)

Contract:1 year fixed term from July 2024 (maternity cover - we are open to flexible working arrangements/secondments).

Greater Manchester Moving is the Greater Manchester charity committed to changing lives by inspiring a healthier future in Greater Manchester through moving more, physical activity and sport. We play a strategic leadership role in support of the Greater Manchester wide movement, for movement.

The person appointed will be driven to make a difference to the lives of people and the places in which they move.  You will play an important role in leading the Active Partnership, GM Moving, to deliver its organisational business plan as it contributes to GM Moving in Action.

You will provide executive leadership, direction and management to the health team as they provide leadership, support and connection to support the mission of Active Lives for All in support of,  and working closely with, the NHS Greater Manchester Integrated Care Partnership.

This is a fantastic opportunity to join a high performing Active Partnership team working with a network committed to making positive change through physical activity, sport and movement. You do not have to have a background in physical activity or sport but just be passionate about the difference you know it can make to people’s lives.

We have permanent office space in the House of Sport in Manchester, and regular team and co-working days in venues across Greater Manchester, blended with homeworking.

As an employer committed to flexible working, we will work around other commitments you may have; we trust you to work in a way that suits you and that enables you to be your most productive and happy.

Greater Manchester Moving is committed to providing equal opportunities and promoting diversity, irrespective of ethnicity, age, gender identity, sexuality, disability, religion, pregnancy or personal circumstance. We aspire to being a diverse, inclusive and responsible organisation.

Our aim is to have a workforce that reflects and understands the communities we work alongside. We are therefore particularly keen to receive applications from people belonging to under-represented groups.

Closing date for applications: Monday 29 April 2024, 5pm 

Interview date: week commencing 6 May 2024

LGBT Foundation is looking for an experienced Director of Finance & IT to take responsibility for ensuring effective and transparent financial governance of the organisation and maintaining the financial viability of the charity.

The Finance function within LGBT Foundation is critical to the ongoing success and day-to-day operation of all our services and projects. The Director of Finance & IT will ensure our finance and IT functions run smoothly and effectively, whilst also providing long-term financial planning and strategic leadership on all matters relating to finance and IT.

This role will involve collaborating with colleagues across the organisation to ensure our finance and IT functions are effectively managed, and will:

• Provide strategic financial and risk management expertise to the Chief Executive, Senior Management Team (SMT), Board of Trustees, and Sub-Committees.
• Lead on financial management and the annual budget-setting process for the organisation.
• Lead on the development and provision of financial information across the organisation.
• Provide strategic leadership on ICT ensuring appropriate systems and technologies are maintained and developed in support of the organisations ambitions, including managing the day-to-day relationship with our outsourced ICT support provider.

Contract type: 18 months fixed term

We help young people to build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.

Do you want to be part of that?

The Operations Officer will support the operation and development of the AAP programme across the UK. This role will support a portfolio of AAPs – the AAP network itself encompasses a variety of providers for all Sections of the Award, from, large UK wide charities to sole traders.

This position will involve working alongside two other Operations Officers within the AAP Team, splitting the support of AAPs into three portfolios. The role will be field-based, and applicants will work from home most of the time, meeting with the AAP contacts virtually, delivering training and conducting audits remotely wherever possible, with some travel to attend field-based audits when necessary, as well as attending conferences and meetings. 

What we are looking for:

We are looking to recruit a dynamic, proactive, and effective team player to join the AAP Team. The post holder will report to the UK Operations Manager (Approved Activity Providers) and will be responsible for the day-to-day contact with and management of Approved Activity Providers (AAPs) in order to support the delivery of the AAP Team business plan.

You will be a passionate advocate for the work of the DofE and be driven to realise the DofE’s strategic ambition to give more than one million young people the chance to participate in our life-changing programmes, over the next five years.

A full job description can be viewed below.

What will you get in return?

The opportunity to work for a successful and dynamic charity that has the development of young people at its heart and the wellbeing and development of its people constantly in focus.

You will be joining a team of empowered colleagues working together.

From day one we offer excellent staff benefits including a competitive salary, generous pension, 25 days holiday plus bank holidays and 3 days paid director days over the Christmas shutdown, volunteering days, Healthcare cash plan, employee assistance programme and an extensive online training programme, plus many more. 

How to apply:

If you think you have the desired skills and experience, then please apply online. As part of the application process, you will be expected to complete a statement of suitability and answer competency-based questions relevant to the role to help us assess your application.

Closing Date: 28th Aprilat Midnight

First Interviews: 9th and 10th of May - To be held virtually 

Second interviews: 14th of May  -Venue to be confirmed

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

The DofE are committed to safeguarding and promoting the welfare of young people.   All successful applicants will be required to undergo a basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including work/education references and covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

**The geographical allowance is based on a staff member having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 (pro rata) per annum.

Battersea Operations is currently in the middle of an exciting transformation programme, and we are now at the delivery stage. We will be undergoing significant change over the next two years by transforming our intake and rehoming processes and improving our customer experience to help more cats and dogs. To be successful, we need to help frontline teams transition to new ways of working and take on a new CRM system, with minimal disruption to the day-to-day job.

Within this role, you will co-ordinate and embed the implementation of change projects and processes required to successfully deliver our operational change programme. The role is pivotal to ensure we manage this change effectively within our cat and dog frontline teams (over 300 people). We are therefore looking for someone with proven experience implementing change and collaborating with a range of stakeholders.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Balancing collaboration with home working:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working, while allowing for collaboration and maintaining a connection to our cause that comes from being on site. In addition to this, our offices are in a great location within London, have modern facilities, offer great colleague socialising spaces and a discounted café.

Equality, diversity and inclusion

At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. 

More about us

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 21st April 2024

Interview date(s): TBC

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Our Head of Young People's Services is a critical, strategic and operational role within Blackburn and Darwen Youth Zone. As a supporting member of the Senior Leadership Team (SLT), you will work closely with the Director of Operations, CEO and the Director of Finance to ensure the charity delivers its vision and strategic objectives. This includes strategies for sustaining and overseeing the ongoing transformation of Blackburn and Darwen Youth Zones' operational business plan and its operational processes and infrastructure. Your leadership skills will play a crucial role (in conjunction with the leadership team) in establishing a platform and environment for growth by creating a best-in-class, people-first, employee-of-choice that changes the prospect of local children and young people (aged 5 to 25 years). You must be abreast of new opportunities (sourced independently and through your colleagues) and advise the leadership team and board on all Universal and Targeted Service operational matters, including its performance, risk, forecast/trajectories, and the general state of play. 

You will need to show exceptional skills and the ability to meet KPI’s relating to (but, not limited to) leadership skills, the ability to design and deliver organisational operational plans, risk management, departmental budget management, stakeholder relations and organisational safeguarding responsibility. 

We have big plans for the Youth Zone and this is an exciting time to join us. We would expect the right candidate for this role to be open to new opportunities and there is a strong line of progression within the charity for the right person. 

**Newly Increased Salary**

Percival are thrilled to be working exclusively with Steel Warriors to help them appoint to the newly created position of Executive Director after an interim appointment to the position. In this exciting new role the post holder will lead the organisation as it builds and rolls out an effective youth intervention programme, scales the model across London and the UK, and grows the community that get involved.

Steel Warriors is an anti-knife crime charity that melt down knives taken off the streets and recycles the steel into outdoor street gyms. They use street workout to transform the lives of young people affected by crime, violence and social exclusion, giving them the skills and confidence they need to create positive futures. Hailed by Men's Health as the 'best gyms in the world' and reaching over 1bn people, Steel Warriors are making waves in the impact space.

Their vision is to build a UK-wide network of gyms, a street workout movement, that not only empowers young people to realise their passions and pursue their goals, but also fosters stronger, closer and more loving communities.

Title: Executive Director

Salary: £50,000 per annum

Working Pattern: Full Time

Contract Type: Permanent

Location: London, Home Based

Recruitment Timeline

Deadline for Applications: As soon as possible

1st Stage online interviews: As soon as possible

2nd Stage in person interviews: As soon as possible

The post holder will have responsibility across a number of functions including fundraising and the general operations of the charity. This is an exciting opportunity for the post holder to build on the great foundations that have been laid and the existing partnerships that have been built to grow the organisation and scale its impact to prevent knife crime.

They are looking for an experienced charity professional with a background fundraising and general charity operations. The ideal candidate will be a confident leader with an ability to manage partnerships and the operations of a small charity, alongside an active Trustee Board.

We value diversity and know how important it is for charities to fairly represent their beneficiaries, therefore we encourage applicants from all backgrounds to apply.

The team at Percival are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you need any assistance or require any reasonable adjustments throughout the process, please don't hesitate to contact our Recruitment Director Adam on [email protected]

To apply, simply submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the next steps. Please note you may be required to complete a cover letter in order to submit a full application. To fully understand what we will do with your data, please review our policy 

We are looking forward to connecting with you soon.

Job title: Regional Director, East and Southern Africa
Principal Location: Nairobi (other strategic locations in East Africa negotiable)

Role Purpose:

Street Child is a rapidly growing, child-focused, humanitarian and development organisation. In 2023, Street Child celebrated reaching over one million children across 25 countries over its fifteen years of existence. This was accomplished with and through a growing network of more than 200 national and local actors. The Regional Director will be a standard bearer of this ambition in East and Southern Africa, providing leadership across all countries where Street Child is operational while monitoring and pursuing growth opportunities across the region. As Street Child’s most senior representative in the region, the Regional Director will guide and drive the organisation to deliver on the objective of ensuring all children are safe, in school, and learning.

As Street Child actively seeks opportunities to expand its support for the most marginalized girls and boys, the Regional Director will be responsible for providing outstanding leadership and for resourcing and delivering high impact programming across East and Southern Africa. The Regional Director will work to identify and advance partnerships with regional, national, and local actors, as well as donors. This will require bringing a strong network to the role along with energy to represent Street Child in organisational, regional, and global forums. As Street Child country teams drive delivery for girls and boys, the Regional Director will work with country directors to develop high-functioning teams to deliver and resource ambitious regional and country strategies.

The Regional Director will manage one regional programme coordinator and will progressively assume responsibility for line management of country directors in East and Southern Africa.

Key Responsibilities:

• The Regional Director will act as chief motivator, working collaboratively with country, regional, and head office teams to:
• Cultivate enthusiastic and high-performing teams through outstanding leadership:
• Build, lead and motivate an ambitious and enthusiastic team of Street Child Country Directors and Strategic Leadership Teams.
• Oversee and support the recruitment and development of passionate, motivated, and technically excellent Street Child staff.
• Strengthen Street Child’s culture of learning, for both staff and local partners, by identifying professional and organisational development opportunities that respond to self-identified capacity gaps.
• Build a supportive network of learning and information exchange between regional county teams.
• Be a frequent in-person presence in operational countries, sometimes spending extended periods to support leadership at the country level, including in insecure contexts.
• Oversee the management of partnerships in countries in East and Southern Africa where Street Child does not maintain a direct presence.
• Drive resource mobilization across the East and Southern Africa region, for country programmes, regional strategy, and partners:
• In close collaboration with country leadership, identify country-level needs, seek out opportunities, and support in the development of winning proposals for country programmes.
• Across the region, identify needs and gaps, and drive new potential expansion opportunities in line with Street Child’s global strategy.
• Guide programmatic excellence across the region through robust strategy development and high-quality programme delivery:
• Develop a technically robust and evidence-based regional strategy that identifies Street Child’s comparative value and strategic goals in the region, across humanitarian, development and refugee contexts.
• Continuously consult with Country Directors, programme managers and local partners to ensure programme design and delivery is iterative, adaptive and quality-assured and impact is clearly measured.
• Provide support to local partners to develop organisational development plans and their own high-functioning leadership structures.
• Oversee and work closely with the regional finance team in their development and delivery of accurate, value for money budgets and robust operational processes.
• Ensure that operations and programmes in East and Southern Africa are conducted in line with Street Child’s policies and standards, including in the areas of safeguarding, safety and security, HR, finance.

1) Be a passionate representative of Street Child and our partners, across the organisation and in external forums:

• Represent Street Child at the highest level in East and Southern Africa, including pro-active participation in relevant coordination mechanisms at national and regional level.
• Represent Street Child and the needs of children in East and Southern Africa in global for a as required.

2) Advance and diversify partnerships with the local actors who respond to the needs of girls and boys in their communities, and with donors who can resource the work:

• Lead the development of strategic partnerships with relevant actors including donors, INGOs and local/national government, including at the regional level.
• Oversee the development of a resource mobilisation strategy for the region based on Street Child’s expertise and donor priorities.
• Lead and/or support Country Directors in the development of high-quality and highly competitive institutional funding proposals.
• Proactive engagement with Street Child UK head office and programmes team on strategic, networking and fundraising activities.
• The Key Responsibilities provide a high-level view of the Regional Director role. These responsibilities will evolve as the Regional Director expands Street Child’s reach across East and Southern Africa. Street Child operates with an entrepreneurial spirit that may require staff to step-up and step-in to reasonable tasks beyond the initial description of their role. The Regional Director may occasionally be called upon to provide surge or scoping support to other parts of Street Child Programmes as delegated by the Director of Global Programmes.

Qualifications and Experience:

• Significant senior management experience, leading high-functioning programme regional or county teams in the humanitarian and development sector. Previous experience as a country or regional director is preferred.
• Strong strategic thinker, with demonstrated expertise developing, resourcing, and delivering strategic plans at the regional or country level.
• Demonstrable experience of proposal development and/or winning funding; Experience in both humanitarian and development contexts.
• Strong command of the localisation agenda, and commitment to local level leadership and decision-making.
• Strong experience delivering high quality education and/or child protection programming.
• Excellent written and spoken communications in English.
• Experience working in the East and Southern Africa region.
• Demonstrated experience working closely with and in support of a multitude of partners including those from local civil society, government, and the private sector.
• Excellent relationship building skills, with an ability to skillfully navigate both national and international stakeholders.
• Willingness to actively engage in program development with country teams including extended missions to support at country level (significant travel expected).
• Additional language skills with a preference for Swahili, Portuguese, French, Somali, or other regional language

Responsible to: Chief Executive

Responsible for: Finance Team

Hours: 37.5 hours per week

Contract: Permanent

Location: Baca office, Loughborough, England with regular travel to Cambridge and locations where Baca’s services are delivered

Overall purpose

Provide strategic financial leadership for Baca and be accountable for the provision of financial and performance information to enable the Leadership Team and the Board to ensure Baca is financially sustainable for the purpose of achieving its vision and mission.

Core skill will be as a qualified accountant but you will demonstrate a range of experience leading teams and delivering a range of projects across the organisation using a joint working approach. As a member of the Leadership Team, you will work alongside other senior leaders to shape the strategic direction of the charity and ensure that its aims and objectives.

Key Responsibilities

Resource Planning, Budgeting and Reporting

• To direct Baca annual budget setting and longer term strategic financial planning, with robust analysis of income, expenditure, forecasts and cashflow.
• To deliver high quality financial reporting, providing advice and support, in writing and verbally, as required for the Leadership Team, the Finance and Fundraising sub-group and the Board of Trustees.
• To ensure budget holders receive up to date timely and accurate management accounts and information in order to maintain day to day control of the expenditure budget.
• Encouraging innovation and seeking best practice from inside and outside the sector.
• Identifying and responding to long-term strategic risks, challenges and opportunities to enable Baca achieving its Strategic Goals.
• Continually enhance the processes and procedures in place for resource allocation and monitoring at all levels of the charity
• Provide proactive assessment of opportunities to deliver efficiencies in collaboration with departments where necessary.

Leadership and Organisational Responsibilities

• As a member of the Leadership Team (LT), be a role model in practicing Baca’s values in order to achieve our Vision and Mission, prioritising the outcomes of the young people in all activities of the role.
• Together with the CEO, ensure all members of work with the Finance and Fundraising sub-group are regularly informed of all key strategic activity by leading the executive input and support to the Finance and Fundraising sub-group.
• Support the CEO to undertake negotiations with other organisations where necessary on matters of securing of resources.
• Ensure regulatory compliance with internal policy and procedures alongside external requirements of Charity Commission and Companies House.
• Undertake and deliver in the role as Company Secretary
• Steward Baca’s resources to effectively, economically and efficiently to achieve our Vision and Mission in line with our Values.
• Communicate effectively, internally and externally, ensuring accurate and efficient flow of information across the organisation ensuring finance plans are understood and supported by all involved with the organisation.
• Lead on financial aspects of subsidiary businesses if relevant
• Work at all times within the policies and procedures of Baca
• Respect at all times the confidentiality of information covering young people, staff and volunteers.
• Play an active part in the development and maintenance of good relationships with all who have business with Baca.
• Be proactive and willing to undertake other duties to help maintain our high standard of support and responsibility towards the young people we serve.

Financial Systems, Control and Accounting

• Oversee the integrity of all financial systems: Develop, monitor and manage the organisation’s financial systems, policies, procedures and internal controls and the development of a consistent approach across Baca.
• To lead the preparation of the organisation’s accounts for audit in accordance with current accounting good practice and Charity Commission’s Standards of Recommended Practice (SORP), liaising with the auditors and present the final accounts to the Finance and Fundraising sub-group and Board for approval.
• To be responsible for adhering to financial delegated authorities as agreed with the Chief Executive and Board.
• To implement, oversee and review Baca’s systems of financial risk management and controls assurance.
• To ensure the purchasing system operates effectively, ensuring sufficient supplies and services by working closely with the Operations Director.
• To lead the payroll provision and ensure that salary and related payments are made accurately and timely.
• To ensure that an appropriate register of assets are maintained accurately.
• To ensure that Baca has adequate cash holdings and cash is moved to interest bearing accounts as appropriate in line with Baca’s ethical asset management policy.

Team and People Management:

• Create, lead, manage, inspire and develop the finance team promoting Baca’s values by being visible, participative and encouraging cross team working
• Effectively manage the performance of the team, ensuring they are working to agreed objectives, delivering outcomes and that they receive appropriate training and support.
• Support theteam in day to day troubleshooting and administration where necessary.
• Develop and deliver integrated annual strategic objectives for all direct reports and their teams
• To keep abreast of legislation affecting financial accounting, that may be relevant to Baca, and to keep the Chief Executive fully aware of any relevant changes in the law.
• To maintain awareness of the fundraising, income generation and marketing environment
• To maintain and increase personal professional skills.

A full Job Description is available on the Baca website. The successful applicant will be required to have an enhanced DBS check. The deadline for applications is 29 April 2024.

Deputy Service Director

We are looking for a Deputy Services Director to support a cluster of Area Managers across England and Wales.

This role is home based, with regular travel across the regions.

Position: 5494 Deputy Service Director

Location: Home Based

Hours: Full time, 37.5 hours per week (Flexibility is possible, but likely to be required to meet core hours across Monday to Friday)

Contract: Permanent

Salary: £62,522.13 per annum

Closing Date: First stage interviews will take place, via Zoom, in the week beginning 30th of April.

The Role

This role is home-based, regular travel and some unsocial hours will be necessary.  As a Deputy Service Director, you will:

• Support the Services Director to manage services across England and Wales
• Represent the charity externally, promoting a positive image of the organisation
• Identify and promote opportunities to grow and develop the services in order to improve reach and impact
• Monitor, develop and advance the approach to excellence, ensuring teams work to the highest quality standards
• Take the lead in developing the skills and expertise of the Operations Managers and further advancing excellent standard of casework
• Lead on income generation in allocated areas
• Promote advocacy for service users, ensuring that they are involved in the development of services and their needs are heard and understood

About You

To be successful in this role, you will need:

• An excellent understanding of the impact of crime and the experience of the criminal justice system on victims and witnesses
• A proven track record of successfully delivering services with significant contract values
• Exceptional leadership skills, ensuring individuals and teams feel nurtured and supported in order to achieve high levels of performance, commitment and collaboration
• Demonstrable experience operating effectively within a complex organisation at both operational and strategic level
• Previous experience of developing and maintaining successful partnerships with a wide range of internal and external stakeholders
• A genuine openness to feedback and willingness to proactively learn from others

In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment and leisure discounts
• Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Service Director, Director of Service, Deputy Service Director, Deputy Director of Service, Head of Service, Deputy Head of Service, Service, Criminal Justice, Victim Support, Community.

Please note this role is being advertised by NFP People on behalf of our client.

Willow Burn Hospice is currently seeking a Retail Operations Manager to join our dedicated retail team. We are an independent charity delivering palliative and end of life care services to adults and their families across Derwentside and County Durham.

The role of Retail Operations Manager has overall responsibility for the effective operation of all of Willow Burn Hospice’s (WBH) shops: this includes responding to operational needs of the shops, effective leadership of the Shop Managers, optimising sales, maintaining effective stock management and merchandising, and ensuring that quality, health and safety and housekeeping are monitored and developed using audits.

Job Purpose

• Overall responsibility for the effective operation of all of Willow Burn Hospice’s (WBH) shops: this includes responding to operational needs of the shops, effective leadership of the Shop Managers, optimising sales, maintaining effective stock management and merchandising, and ensuring that quality, health and safety and housekeeping are monitored and developed using audits.
• To promote the ideals of Willow Burn Hospice (WBH) and be a positive ambassador.
• Ensure all shop opening hours are covered and co-ordinating shop cover when the Managers and Deputy Managers are unable to organise cover for each other or volunteers.
• Contribute to the income generation targets of WBH to achieve maximum profit and sales targets through retail outlets.
• Work with the Head of Fundraising and Marketing on the development of retail portfolio including shops and merchandise.
• Ensure WBH’s policies and procedures are adhered to at all times

About the Foundation:

The Avicenna Foundation was set up in 2023 to to support outstanding young British Muslims by providing them with scholarships for their undergraduate degree. The scholarships are mainly focused on awarding scholarships in the Social Sciences and Humanities for those interested in politics, policy-making and becoming agents of positive change.

Alongside the scholarship, the Avicenna Foundation runs a development programme for the scholars to expand their skills and abilities in various areas like leadership, communication and collaboration.

The Foundation has developed immensely in the first year with the launch of the charity; onboarding of it’s first cohort of 30 scholars and the development of a leadership programme.  It now needs propelling into the next stage as the charity develops to ensure a robust charity structure and programme in place.

Key Responsibilities:

Operations:

- Manage the day-to-day operations of the charity, and manage changes required within programmes and activities as a result of changing external landscapes or contexts.

- Implement strategies for advertising the scholarships, receiving and reviewing applications, shortlisting candidates, conducting interviews, and making final selection decisions. Some of these things are already in place and may need reviewing and enhancing.

- Work with the Scholar Development Coordinator to oversee the leadership development programme, provide guidance and help the programme to grow.

- Maintain regular communication with the scholars, their progress, and address any issues or concerns that may arise.

- Ensure programme objectives and outcomes align with the overall strategy and aims of the Foundation, and are realistic and achievable within timeframes and budgets.

- Organise any events, programmes necessary to the scholars.

- Use data to track progress and drive improvement; proactively manage risks; and ensure effective use of the Foundation’s resources and budgets allocated to you.

Governance:

- Provide leadership and guidance to achieve consistency of governance across all of the Foundation’s activities, from development, delivery, measurement and evaluation and reporting perspectives.

- Regular communication and updates to the board, prepare board papers and contribute to Trustee meetings as required.

- Create, maintain and ensure continued adoption of governance frameworks, policies and templates.

- Ensure implementation and maintenance of risk registers for the charity and across all programmes.

- Manage finances, budgeting, reporting, and record-keeping

- Prepare the Foundation’s annual report.

External Engagement

- Lead on strategic communications by developing and implementing an integrated public affairs and communication plan that are consistent with the goals and values of the Foundation.

- Building and cultivating exceptional diverse reciprocal partnerships across a wide range of stakeholder groups, grounded in delivering impact through collaboration.

- Work with educational partners to enhance the quality and effectiveness of the scholarship programme

-  Leverage messaging and networks to positively impact the growth and reputation of the Foundation.

- Strengthen our brand reputation to maximise our impact and reach.

- Help identify, create and develop meaningful opportunities for the young people the Foundation works with.

- Establish an alumni network and support continuous professional development for alumni.

- Produce briefings and critical information for internal and external stakeholders, and review reports, submissions, and letters where appropriate.

Experience and Skills

This is not a prescriptive list, and we do not expect applicants to meet every item outlined below. We recognise that it can be hard to find the ideal balance of knowledge and skills for this role. We are open to what this balance is, so if you are stronger in one or the other area but think you could do the job please still apply, and tell us why the role is right for you.

Required

- An appreciation and understanding of the Foundation’s values and vision.

- Outstanding communication skills, both verbal and written, combined with the ability to liaise with senior stakeholders.

- Experience in successful partnership working.

- Excellent interpersonal skills with the ability to build relationships, lead, influence and motivate others.

- Good financial acumen and experience of managing and working within set budgets.

- A proactive, flexible approach, and ability to progress work independently in a fast-paced environment.

- Diplomatic approach and highly self-motivated with a positive and energetic attitude.

- Focuses on what matters most, setting priorities and adapting them where required, with the right level of communication.

- Excellent attention to detail, accuracy and organisational skills.

- Takes satisfaction in delivering work to a consistently high standard, and programmes on time and on budget.

- Communicates clearly and confidently to senior team members, and presents information effectively, at the right time, with the right level of information.

- Plans ahead, anticipates and reacts to change and project needs, and remains flexible and adaptive in the face of change.

- Experience of working to tight deadlines without close supervision.

- The ability to identify personal strengths and weaknesses, and a willingness to develop, adapt and learn

- A passion and interest in developing work streams to support the development of young people.

-  A high level of digital literacy to include MS Office, G Suite, social media and other online platforms.

Advantageous

- Knowledge and experience in effective charity governance, with experience working within the charity/non-profit space.

- Understanding of the policy and campaign landscape in the UK as it relates to issues impacting students, young people and Muslim communities.

- Expertise in project/programme management with proven ability to manage complex projects, including the ability to develop and manage budgets, timelines, and resources.

- Structured thinking when working through problems, overcoming hurdles, mitigating risks and dealing with issues.

- Confidence in, and experience in, liaising with a wide range of stakeholders and project participants

- Previous work within areas of young people, local communities, or further education is a plus.

- An understanding of effective safeguarding (training can be provided, but experience an advantage)

- An undergraduate or postgraduate degree in a relevant field.

Please note that this job description is a guide to the work you will initially be required to undertake, but does not cover all of the duties the post holder may have to perform. Responsibilities will evolve over time, in discussion with the post holder.

This key role presents an excellent opportunity to see projects through from conception to completion and to play a part in shaping how we work and what we do.  You will have responsibility for day-to-day operation of UCISA, including technical Infrastructure and systems used to deliver UCISA’s services to our members.  You will deputise on operational matters for the CEO and represent and advocate for UCISA alongside other management team colleagues.

You will be reporting directly to and working closely with UCISA’s CEO and have opportunities to develop your own skills in running an organisation in an innovative and agile way.  Ultimately, you’ll ensure our operations run smoothly and that people are productive.

The role sits within the Management Team and the post holder will deputise for the CEO alongside management colleagues.

Summary of key Terms and Conditions

Contract: Permanent Full time, Oxford based, hybrid

Hours per week: 37.5, Monday-Friday with some flexibility to support UCISA events and participate in team days

Salary: £55,000-£65,000 per year (depending on candidate experience and skill set)

Leave: 30 days annual leave & 8 Bank Holidays

Pension: Defined Contribution scheme (6.7% employer contribution, voluntary employee contribution 0-6.7%)

Reporting to: CEO

To apply for this role please follow the instructions provided.  The closing date for this role is 10:00 (10am) 26 April 2024.  Interviews will take place on Friday 31 May 2024 at the UCISA office in Oxford and will include relevant skills tests.

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.

It’s an exciting time at the Charity – we have over 125,000 supporters who support our work through regular giving and lottery, and we actively recruit around 40,000 new Lottery players and Regular Givers each year.  

This role supports the development, management and optimisation of our Lottery and Regular Giving programmes through Face to Face fundraising. You’ll be working with our fantastic face to face fundraisers cultivating our relationships with our external agency partners as well as supporting training, day-to-day management and monitoring of third-party fundraisers.

If you’re passionate about inspiring and motivating others, and enjoy working with a broad range of stakeholders and agency partners, as well as delivering training programmes then this is the role for you!

The ideal candidate must have previous campaign management experience in a similar role within the charity or private sector, and have an awareness of the challenges of face to face fundraising

If you think this role is for you, apply today or contact us for more information.

We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.