Director of projects jobs in new haw, surrey
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Bipolar is one of the most significant mental health challenges of the 21st century, with over one million people in the UK with lived experience. That's approximately one in every 50 individuals, around 30% more than those affected by dementia.
The symptoms of bipolar can emerge at any age and the condition is increasingly affecting young people, who are more likely to screen positive than older generations. It also has a profound impact on the families and friends of those affected and the need for a dedicated national bipolar charity has never been greater.
Bipolar UK is the only national charity dedicated to supporting individuals and families affected by bipolar, and we offer peer support at the core of our work. Our aim is to provide a nationwide Peer Support Service for people affected by bipolar and increase the reach of our delivery. To act as the voice of our community to change public attitudes, and to build a society that enables people affected by bipolar to live well and fulfil their potential.
Role: Fundraising Supporter Engagement Assistant (Apprentice)
Contract: 13-month fixed term contract with a view to be permanent after completion of apprenticeship
Location: Home-based
Salary: £23,000
Hours: This role is full time (35 hours)
Holiday: 25 week days of annual leave (plus Bank Holidays), increasing by one day for every full year of service (up to 5 years)
Pension: Up to 5% contribution towards a stakeholder pension is offered after successful completion of probationary period
Reports to: Director of Fundraising
Purpose:
Bipolar UK is seeking a Fundraising Supporter Engagement Assistant to aid the Fundraising Team in donor stewardship and to enabling growth in the organisation’s supporter base across all income streams.
This role is an apprenticeship with the apprentice programme starting September 2025, provided by Apprentify - an industry-led apprenticeship provider.
The successful candidate will learn and work on the job at Bipolar UK whilst receiving 20% off-the-job training from industry experts, which will be led through virtual classrooms.
This role offers an exciting opportunity to help transform the lives of those affected by bipolar across the UK.
In summary the Fundraising Supporter Engagement Assistant will support the fundraising team in growing the community, individual and events fundraising income streams, and be the first point of contact for all fundraising enquiries.
Key responsibilities
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Ensure that all our fundraisers and donors are thanked in an appropriate manner, developing a robust stewardship programme.
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Support fundraising volunteers in a professional but empathetic way.
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Provide relevant information and resources to our fundraising volunteers in a timely manner.
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Support the team with sourcing fundraising merchandise and materials.
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Record all supporters’ non-financial information on the CRM in line with our data policies.
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Co-ordinate the challenge events programme and explore new initiatives to help grow this income stream.
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Support the fundraising team with the promotion and delivery of workplace training sessions.
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Help grow membership for our Bipolar Friendly Workplace Scheme and develop effective stewardship plans.
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Become a valued member of the Fundraising team, sharing knowledge and best practice.
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Support other members of the team in the development and delivery of all our fundraising activities.
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Work closely with colleagues to develop robust fundable project proposals that align with current and future growth plans of Bipolar UK.
Our mission is to empower everyone affected by bipolar to live well and fulfil their potential.
The client requests no contact from agencies or media sales.
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train schools and their kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
This is a pivotal role, at a pivotal moment for us. We are entering a critical growth phase, which includes rapidly expanding our own operations and managing significant external partnership. As Head of Finance & Systems, you will be accountable for ensuring we have the right systems and structures in place to grow at pace without detriment to good governance.
The purpose of this role is to lead on our finance strategy, and ensure all of our systems, reporting and processes are helping to drive forward the charity and deliver on our objectives at scale. You will work closely with the Chief Executive and Directors to ensure that financial planning is effective and supported by accurate data analysis. You will report directly to Trustees as required and ensure that the highest standards of transparency and probity are maintained.
You will be joining the team during a period of growth in the size and complexity of our delivery. We currently have 24 employees and anticipate growing significantly in the next twelve months. You will have a crucial role in shaping our systems and processes to ensure we can scale effectively, both our existing programmes and a new membership-based programme that is in development. We’re looking for an experienced finance professional with an interest in effectively using technology and systems to drive efficiency, without compromising on accuracy or compliance.
You will oversee all financial administration, ensuring this is carried out proficiently and in line with all legal and regulatory requirements, including ultimate responsibility for ensuring that all statutory filings are made accurately and on time. Your role will also encompass ensuring that we operate within legal & regulatory frameworks and stay up to date with changes in relevant legislation.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.
As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
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Developing a comprehensive financial strategy that supports the delivery of the charity’s objectives and activities
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Developing our systems strategy, including reviewing suitability of our current systems (Quickbooks for accountancy, Beacon CRM, PLEO for expenses management, Survey Monkey for data collection etc. ) and ensuring optimal use of systems, maximising automation, and using AI where appropriate.
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Constantly seeking to develop and improve the organisation’s financial systems, policies and procedures to promote dynamic, best practice and up-to-date application of tools, systems and approaches
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Leading and developing the Finance and Office Manager and ensuring effective support from the external book-keeping team.
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Lead on creation of the annual budget, working closely with Directors.
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Advising the Chief Executive, team and Trustees, ensuring that benefits and risks of decisions are fully considered and fit with the overall financial strategy
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Oversee sound financial administration, management and governance across the organisation, ensuring robust financial controls in place and operating effectively.
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Provide leadership and guidance to all things finance related, providing mentoring and support to the team, and coaching on financial awareness.
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Accountability for monitoring that the organisation’s services are, and will, run to budget, supporting budget holders and reporting promptly on risks
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Have ultimate oversight of the external audit and production of the statutory accounts, supported in delivery of this by the Finance & Office Manager
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Oversee production of management accounts and bespoke financial reports, including accurate forecasting, incisive analysis and accessible narrative commentary, ensuring decision-makers have the information they need.
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Forecasting cash flow and managing the treasury position.
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Support the Partnerships & Impact team and Programme Managers with financial inputs to funding proposals and ensure restricted funds are used in compliance with grant conditions.
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Oversight of finance, governance and basic HR administration, supporting the Finance and Office Manager with high profile or complex queries, seeking specialist advice on financial or compliance matters as required
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Ensuring GDPR compliance across the organisation
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Leading an effective risk management process.
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Ensuring the organisation’s compliance with charity law, in accordance with the Charity Commission in England & Wales and all financial reporting requirements.
Skills & experience:
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You have interest and belief in our mission, to improve kids’ health through improving food and food education in schools
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You have full or partial qualification through an accredited accountancy body
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You have experience in a senior finance role (e.g., Director, Head of) in any sector, and some experience within a finance function in the 3rd sector (in particular familiarity with Charities SORP and experience of administering restricted funds).
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You have experience of audit
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You enjoy a mix of leadership and rolling up sleeves to get hands on
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You take a pragmatic and dynamic approach to robust financial management
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You can turn complex and dry data, into clear and engaging narrative
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You have project managed the implementation of new systems (accountancy / CRM / data) and have a good awareness of new technologies
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You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead
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You are skilled in leading a team and building rapport with people, and strike a balance between being supportive and challenging
Benefits
You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.
We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays. We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.
Expected duration of this application process: 7 weeks
First interviews will be held on Thurs 14th Aug.
Second interviews will be held on Weds 20th Aug.
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Come and join us and be part of a mission to save lives and end economic abuse forever!
In 2024, a staggering 4.1 million UK women experienced economic abuse at the hands of their current or former partner. The rising cost of living has only exacerbated the devastated impact of this form of domestic abuse.
Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it.
Since our founding in 2017, we’ve proudly campaigned successfully for the recognition of economic abuse in UK law and influenced wide-ranging systemic change to transform responses to it. We're now entering an ambitious new phase, and we’re seeking a dynamic, strategic and values-led Head of Income as part of the Senior Leadership Teamto help drive it forward.
This is a critical time for SEA. With a bold three-year strategy now in place, we’re looking for an experienced income-generation leader to oversee and diversify our income streams — across high-net-worth giving, corporate partnerships, trusts and foundations, and earned income through consultancy and training. As a key member of the Senior Leadership Team, the Head of Income will play a vital role in shaping the future of the organisation and enabling us to scale our impact.
The Head of Income will lead a talented team, including our Senior Fundraising Manager (trusts and foundations) and Corporate Development Manager (strategic multi-stakeholder partnerships), and collaborate closely with our CEO, Trustees and earned income delivery teams (consultancy and training) whilst also being hands on in relationship development. Your approach will be collaborative, survivor-centred and driven by SEA’s values. We are particularly interested in hearing from candidates with strong experience in high-value fundraising and/or commercial income generation.
What we’re looking for in the Head of Income
- Proven success in income generation from high-net-worth individuals and/or corporate partners
- Strategic mindset with the ability to lead and grow multi-stream income
- Experience of working in a small, agile organisation and line-managing high-performing teams
- Experience of working at Senior Leadership Team level, or readiness to step into the role
- A confident communicator with strong relationship-building skills
- A commitment to SEA’s feminist ethos, values and mission
What we offer the Head of Income
- 25 days annual leave + 5 wellbeing days + bank holidays
- Home-based and flexible working options
- Reflective practice and wellbeing support
- 5% employer pension contribution
- Enhanced family leave, carers leave, sick pay
- A dynamic, purpose-led team where your impact is tangible
How to apply for the SEA Head of Income
Charlotte Wilmot at Eardley Wilmot is managing this appointment on our behalf and will support you with your application. Please send your CV to her directly in the first instance or here to her via Charityjob. You will then also be asked to complete a short anonymised application form via the Surviving Economic Abuse website. Charlotte will guide you through that step and a link to the form will be provided.
The deadline for receipt of completed application forms is midnight on 28 July 2025.
SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome applications from minoritised and marginalised communities, and we guarantee interviews for disabled applicants who meet the essential criteria. We also welcome job share applications as a joint application.
First nterviews will be held week beginning 4 August 2025 (held online – questions will be shared in advance).
We really look forward to hearing from you.
In the first instance, and for a full pack, please send your CV to Charlotte Wilmot at Eardley Wilmot or submit it here on CharityJob. You will then be invited to complete SEA's full application form in advance of the application deadline at midnight on Monday 28 July 2025.
SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome application from minoritised and marginalised communities, and we guarantee interview for disabled applicants who meet the essential criteria.
Role Summary
This senior leadership role will oversee the strategic planning, management and reporting of the Natural History Museum’s major fundraising campaign NHM150, the campaign to raise £150m to revitalise our South Kensington home ahead of our 150th anniversary. The successful candidate will combine exceptional relationship-building skills with proven campaign management expertise to support the Development team’s fundraising objectives. Reporting to the Director of Development the post-holder will lead a team of development professionals to deliver insightful prospect research, manage systems for donor journeys and lead on excellent donor stewardship for the Development team. They will also manage the continuous improvement of the Development CRM and ensure that excellent income processing and reporting systems are in place. A key member of the Development Group’s Senior Leadership Team, the post-holder will work with colleague across the Museum to ensure that the NHM150 Campaign and major funding bids are aligned with the Museum’s wider strategy and operating plan.
Main tasks and responsibilities
Strategic Leadership & Planning
- Support the development of campaign strategies aligned with organisational priorities and timelines
- Work with the Director of Development and the heads of fundraising to establish fundraising goals, metrics, and benchmarks for campaign success
- Create detailed campaign plans including case statements, prospect identification, solicitation strategies, and timeline management
- Collaborate with executive leadership and NHM150 Fellows to continue to refine campaign objectives and messaging
Campaign Execution & Management
- Manage campaign logistics including, communications, materials development, and donor cultivation activities
- Liaise closely with the Head of Special Events to ensure that NHM150 projects and donors are at the heart of NHM hosted events
- Coordinate cross-functional teams including development staff, communications, finance, and external consultants
- Monitor campaign progress against established metrics and adjust strategies as needed
- Ensure compliance with all regulatory requirements and organisational policies
Prospect Research and Stewardship
- Lead the prospect research function responsible for identifying major gift and partnerships prospects including individuals, foundations, corporations, and government entities
- Develop and lead prospect tracking and management systems ensuring excellent cultivation and solicitation plans are in place across the Development function
- With the support of the Director of Development’s Executive Assistant coordinate volunteer engagement and peer-to-peer fundraising activities
- Lead the stewardship function, ensuring that Development wide policies are developed and implemented and that these are coordinated with colleagues across the Museum, and that donors are recognised and stewarded to the highest standards.
Development Operations
- Ensure the accurate and timely processing off all Development income, liaising closely with colleagues in Finance to improve and maintain accurate and insightful reporting to improve planning.
- Manage the smooth and effective running of Development Group’s CRM (Raisers Edge) ensuring compliant, accurate and effective systems
- Ensure the Database and Reporting Manager oversees a pipeline of donor data screening, cleaning and segmentation in order to ensure accuracy, consistency and functionality of data, and that clear and accessible training and procedures are in place for and delivered to database users
- Ensure accurate and timely management of the Development Group’s corporate expenditure, including CRM supplier, membership bodies and regulatory costs.
Team Leadership & Development
- Lead and mentor a team of development professionals, providing guidance on campaign strategies and donor management
- Recruit, train, and supervise campaign staff and consultants as needed
- Foster a collaborative team environment focused on achieving campaign objectives
- Provide professional development opportunities and performance management for direct reports
What we’re looking for
Essential
- Experience of working strategically and contributing to the development and implementation of organisational strategy and business planning within a not-for-profit/fundraising environment
- Experience of analysing, interpreting and communicating complex management information to senior stakeholders, including developing and monitoring effective KPIs
- Experience of developing and managing fundraising plans and income and expenditure budgets
- Experience of financial processes relating to fundraising, such as Gift Aid, target setting and monitoring
- Experience of delivering excellent stewardship to diverse donor constituencies
- Experience of working with fundraising databases such as Raiser’s Edge and Microsoft Dynamics
- Experience of leading multi-functional and high achieving teams to deliver excellent results, including motivating and coaching staff and dealing effectively with any performance issues
- Educated to degree level or equivalent
Desirable
- Experience working with diverse donor constituencies including individual major donors, foundations, and corporate partners
- Experience of working with international fundraising communities and mechanisms
- Experience of contributing to and implementing corporate governance policies and procedures, including risk management and information and records management
- Experience of managing supplier relationships effectively
- Experience working collaboratively with board members, volunteers, and senior leadership
Skills and abilities
- Excellent interpersonal and stakeholder management skills, persuasion and influencing skills and the ability to build good relations both internally and externally
- Strong project management capabilities with experience managing complex, multi-year initiatives
- Proven ability to develop compelling cases for support and fundraising materials
- Experience with fundraising database management and prospect research tools
- Strategic thinking and analytical skills with ability to interpret data and adjust strategies accordingly
- Outstanding written and verbal communication skills for diverse audiences
- High level of computer literacy, including Word, Excel and PowerPoint
- Demonstrated ability to lead and motivate teams toward ambitious goals
- Strong organizational and time management skills with ability to manage multiple priorities
- Resilience and persistence in pursuit of fundraising objectives
Key information
Salary: £55,000 per annum, grade 3
Hours: Full time, 36 per week
Contract: Permanent
This role operates on a hybrid model, and it requires at least 2 days of working on-site at South Kensington.
All positions at the Natural History Museum are conditional subject to
receipt of:
- Proof that you are legally entitled to work in the UK
- A Basic Disclosure Check from the Disclosures and Barring Service (DBS)
- Satisfactory references covering the last 3 years of your employment or education
- Health clearance
The Museum supports flexible working.
Our benefits
In addition to competitive salaries, we offer a wide range of benefits to help you thrive both personally and professionally.
Wellbeing and work-life balance
- Generous annual leave allowance of 27.5 days holiday plus public holidays
- Enhanced sickness pay to support you through periods of illness
- Wellbeing provision including Mental Health First Aider support and regular learning sessions on wellbeing topics
- Flexible working and hybrid working arrangements where the role allows
- A 24/7 employee assistance programme including face to face counselling sessions
- Occupational health advice and support
- Eye care vouchers for display screen users
- Supportive policies to help you manage life events, for example becoming a carer, menopause, transitioning at work
Financial
- Generous defined contribution pension scheme with employer contribution up to 10% of salary
- Life insurance that will pay 4 times your salary to a beneficiary in the event of your death in service
- Season ticket and cycle loans to help you spread the cost of cycling to work
- Rental deposit loan scheme – to help you spread the cost of a deposit on a rental property
- 20% discount in our NHM shops both online and in store
- Discounts in our on site restaurants and coffee shops, and use of our staff canteen at South Kensington
- Discounts at local shops and restaurants within the South Kensington area
Cultural and lifestyle
- Free entry with your NHM staff pass to a wide range of museums and galleries across London and around the UK
- Every staff member is entitled to 10 complimentary tickets each year to give to friends and family
- Access to the Civil Service Sports and Social Club for a small monthly fee, offering a range of benefits such as discounted tickets to visitor attractions and gym membership discounts
- Access to the NHM Sports and Social Association for a small fee which provides access to our fitness centre at South Kensington and a range of activities and clubs including football and yoga
Family friendly
- Enhanced pay for maternity, paternity and adoption leave
- Flexible working and hybrid working arrangements where the role allows
- Supportive policies to help you manage fertility treatment
- Paid special leave to help you manage unexpected life events or to make caring arrangements
How to apply
To apply, please complete an online application through our recruitment portal.
The closing date for applications is 29 July 2025.
First stage assessment for this role is likely to take place in week commencing 04 July 2025.
How we hire
We want everyone to be able to perform at their best throughout our hiring process. We’ve put together some information about how we hire as well as tips for completing your application and taking part in our assessment process. You can find this information on our careers site here.
Reasonable adjustments
We welcome applications from disabled candidates, and are committed to adapting our recruitment processes to make sure all candidates can perform at their best. If you require adjustments to our application process or require materials in a different format, contact us.
If you need adjustments to the assessment stage of our hiring process, indicate this on your application form and we’ll contact you before the assessment to put these in place.
We’re part of the Disability Confident Scheme and guarantee an interview to all disabled candidates who meet the minimum shortlisting criteria for the role.
The client requests no contact from agencies or media sales.
This exciting new role will fight for the hospice sector and people who need their care and support, helping us to create a country where no one misses out on the care they need at the end of their lives.
Salary: £46,587 per annum.
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London.
Whilst we work flexibly, because we work with decision makers in Westminster, there will be an expectation that you can travel to central London at short notice if required. You will also be expected to come into the office at least one day a week.
Benefits:
- 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: 9 am on Monday 4 August 2025
Interview dates: We expect to hold first interviews on Monday 11 and Tuesday 12 August.
Second interviews on Tuesday 19 and Wednesday 20 August 2025
We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information:
This exciting new role in our award-winning External Affairs Department will fight for the hospice sector and people who need their care and support.
This is a critical time for hospice and end of life care. Hospices across the UK are in the worst financial situation they have faced for 20 years. The funding crisis means hospices are cutting services and making redundancies.
But this is also a time of significant political opportunity. The Assisted Dying Bill has placed palliative care firmly on the agenda. We have recently secured £100m of emergency funding for the sector in England and the 10-year health plan has identified hospices as central to the shift from hospital to community.
To seize this once in a generation opportunity, we are expanding our UK-wide policy and public affairs team from six to eight, including a new Policy and Public Affairs Manager.
We are looking for a proactive and driven policy and public affairs professional with excellent influencing and communication skills. You will have your finger on the pulse and have strong policy and political knowledge that enables you to quickly understand and analyse the impact of external developments.
You will be curious about how best to improve people’s experiences of death, dying and bereavement and strengthen the contribution of the hospice sector to this. As well as collaborative and committed to building coalitions to maximise our impact.
You will provide leadership but must also be willing to pitch in at all levels to get things done. Excellent project management skills will mean you can identify where our resource is best spent and how to delegate tasks. This exciting new role in our award-winning External Affairs Department will fight for the hospice sector and people who need their care and support.
You will personally lead an impressive and wide ranging portfolio of work. This includes leading the charge on securing long-reform of the way hospices are funded in England and taking the next steps in our UK-wide policy and public affairs work on access to palliative and end of life care for people living in financial hardship. You will also line manage a new Policy and Public Affairs Assistant who will be supporting our team across all four nations of the UK.
This is your chance to play a key role in creating a country where no one misses out on the care they need at the end of their lives. For more information, refer to our candidate information pack.
The client requests no contact from agencies or media sales.
Vacancy Reference: BfN2026/25
Job Title: Service Development Manager
Salary: £15.73 per hour
Number of Posts: 1
Type of Contract: Maternity Cover/Fixed Term
Start Date: 18/08/2025
Hours of Work: 21 per week to 31/03/2026 (15 hours maternity cover plus 6 hours fixed term)
Working Pattern: Flexible working, with the majority of the hours worked during office hours. Minimum of three days per week.
Work Location: Remote
Responsible to: National Breastfeeding Helpline Manager
Closing Date: 29/07/2025
Proposed Interview Date: 7th or 8th of August (online)
Job Information: This Service Development Manager role has two focus areas: one is the development of our Drugs In Breastmilk Information service ensuring it adapts to the changing preferences and needs of our audience moving forwards (15-hour maternity cover contract). The second is looking at BfN information accessibility more broadly (6 hour fixed term contract).
The client requests no contact from agencies or media sales.
Help communities thrive by bringing people together
Are you an experienced project manager who’s passionate about inclusion, cohesion, and community-led change? Would you like to lead a dynamic programme that builds bridges between people of different faiths, ethnicities and backgrounds in some of the most diverse parts of England?
Near Neighbours is seeking a skilled and committed Programme Manager to lead the delivery of our national programme. Working closely with a network of regional hubs and local partners, you will ensure high-quality delivery of a new programme of work that focuses on:
- Youth voice, enterprise and leadership
- Understanding and countering misinformation
- Deepening local partnerships and outreach
- Inclusive community leadership and dialogue
- Building long-term sustainability and shared learning
This is an exciting opportunity to lead a wide-ranging portfolio with national reach and local depth. You'll work closely with regional partners to support delivery, manage reporting and learning, and help shape new strands of work responding to emerging issues in social cohesion. You’ll also contribute to strategic conversations about community impact, programme development, and storytelling.
We’re looking for someone who brings a combination of practical delivery skills, insight into local community dynamics, and a deep belief in the value of inclusion and connection. You will likely have:
- Strong experience of managing community, cohesion or social impact programmes
- Excellent relationship-building and communication skills
- Experience working with faith groups, grassroots organisations, or in culturally diverse settings
- Strong planning, reporting, and project management capabilities
- Confidence working independently and collaboratively across multiple workstreams
You’ll join a small, committed and friendly team with a strong sense of purpose. We offer flexible, remote working, with regular team connection days and travel to community partners around the country. You’ll have a chance to shape real impact at the intersection of faith, inclusion and community life.
HOW TO APPLY
Potential Applicants: If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.
To apply: email an up-to-date CV and covering letter (up to 2 sides of A4) outlining your relevant skills and experience, relating to the listed responsibilities and person specification
Applications close: 9am Monday 28th July 2025.
Southwark Law Centre is a charity offering free specialist legal advice and representation to individuals in Southwark and beyond.
Southwark Law Centre
Job Description
Job Title: Operations Manager
Reports to: Executive Director
Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)
Hours: Full-Time – 35 hours per week
Main Objectives
· To oversee the smooth running of the Law Centre
· To ensure we have the right systems in place to support staff to work efficiently.
· To identify opportunities to use tech to support our mission.
· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.
Key Responsibilities
1. IT Coordination
- Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
- Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
- Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
- Identify and implement opportunities for digital transformation and improved operational efficiency.
- Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
- Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
- Providing basic training to staff on systems and tools
- Maintain the asset register.
- Maintain the organisation’s IT plan and update it annually
2. Systems
· Lead on our paperless working processes
· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.
· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.
· Negotiate and manage our contracts with printing providers
· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.
· Manage the organisation’s telephony.
3. Data and Reporting
- Maintain a clear overview of the data collected by the organisation.
- Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
- Develop new reports to feed into our billing and accountancy as well as various audits.
- Review and analyse the organisation’s data to understand trends and to assist with service development.
- Play an integral role in using data to communicate the impact of the organisation.
4. Data Protection
· Overall responsibility for the data protection obligations of the organisation.
· Keeping abreast of changes and updates to Data Protection legislation.
· Delivering regular training to staff on Data Protection.
5. Finance and Billing
· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.
· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.
· Support casework staff with training and technical solutions to allow them to bill files efficiently.
· When needed, to work with the finance manager and practice manager to coordinate regular payment runs.
· Attendance at regular meetings of the Finance Sub-Committee.
6. Support to Executive Director
- Member of the senior management team, contributing to strategic planning and organisational development.
- Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
- Coordinate and chair regular meetings of the IT Working Group
- Report regularly to the Trustees on operational issues
7. Regulatory Compliance
- Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
- Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.
8. Professional Development
- To attend regular support and supervision and appraisal meetings.
- To keep up-to-date and to meet identified learning and development needs as appropriate.
9. Teamwork and Service Development
- To attend and contribute to staff meetings
- To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
- To network and liaise with external agencies as agreed.
10. General
- To uphold and promote the Aims and Principles of the Law Centre
- To be available to work outside normal office hours on occasion as required and notified in advance.
- To undertake any other duties that are compatible with the functions of the post.
Person Specification
Essential
- Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
- A minimum of two years experience in a similar role, or relevant transferrable skills.
- Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
- Excellent verbal and written communication skills
- Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
- Confident, self reliant, capable of taking the initiative and working autonomously.
- Good attention to detail.
- Exceptional problem-solving skills.
Desirable
- Experience managing and developing case management systems or similar software.
- Demonstrated ability to manage budgets and supplier relationships effectively.
- Experience in supporting legal or advice services organisations.
- Knowledge of the operational challenges facing community-based organisations.
Please visit our website to download an application pack
Closing date for applications: 28 July 2025 at 9am
Interviews will take place on: 6 August 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
New Internationalist is looking for a creative, experienced and results-oriented Marketing Manager to help us reach new audiences with our independent campaigning journalism. At a pivotal point in the landscape of independent media, we need someone who is ready to hit the ground running by leading impactful campaigns that grow our global reach, launch exciting new membership products, and build lasting relationships with our loyal readers.
If you're passionate about global justice, value collaborative work, and want your marketing skills to make a real difference, this is your chance to join a pioneering media co-operative that puts ethics, equity, and storytelling at the heart of everything we do.
New Internationalist is an equal opportunity employer. Applicants must have the right to work in the UK.
Location: Remote (UK-based) with occasional in-person meetings at our Oxford office
Salary: £32,992 per annum (pro-rata)
Hours: 28 hours per week
Start Date: Mid-August 2025
Contract: Full-time, permanent (with 6 month probation period)
To apply: Please fill out the form linked at the bottom of this job description. CVs will not be accepted.
Benefits include:
- 3% employer contribution to pension
- Flexible working
- Free subscription to New Internationalist magazine plus two free Myriad publications per year
- 30% Discount at the Ethical Shop
- 25 days annual leave plus 8 bank holidays (pro-rata)
- Office closure between Christmas and New Year
Key Responsibilities:
New Internationalist is seeking an experienced, proactive, creative, and strategic Marketing Manager to lead our income growth efforts during a critical stage in our organisation’s growth and development. You will be responsible for delivering a bold, data-informed marketing strategy designed to increase UK and international magazine subscriptions in print and digital, launch a new membership product, and drive retention across all income channels.
- Campaign Development & Delivery: Plan and execute marketing and sales campaigns across multiple channels (email, social, web, events) to meet set acquisition and retention targets
- Retention and Customer Experience: Work closely with internal teams to improve retention rates and maximise the impact of customer journey touch points.
- Outreach and profile raising: Identify and target new audiences for both subscriptions and news-stand sales, creating a strategy to convert them to subscribers and regular buyers.
- Product Development: Lead the development and launch of a new membership product including stakeholder consultation, light market research, A/B testing, and pricing refinement.
- Community Engagement: Activate and upsell existing subscribers and supporters through tailored messaging, events, and cross-channel promotions.
- Collaboration & Coordination: Work closely with internal teams to gather ideas, content, and assets. Coordinate and project-manage campaign delivery organisation-wide.
-
Analysis & Reporting: Monitor and report on campaign performance, acquisition costs, and ROI to inform real-time adjustments and strategic planning.
The Marketing Manager will become a member of the NI Co-operative and will be appointed as a Director of New Internationalist Publications Ltd (NIP - the company that runs NI’s day-to-day business in a co-operative fashion), following a period of probation of 6 months.
All co-operative members are directly responsible to the NI co-operative and play an integral part in its business. They report to their teams on general work matters.
Co-operative responsibilities, include:
- Attending all Co-op meetings and sharing the tasks of chairing and minute-taking.
- Being a member of other Co-operative specialist groups.
- Taking an active role in the running of the business to ensure that it operates to meet its mission and financial responsibilities.
Essential Skills & Experience:
- Commitment to New Internationalist's mission and aims
- Proven success in marketing, membership, or digital campaigns that increased revenue
- Experience of both target-based delivery and project management
- Strong copywriting and audience engagement skills
- Knowledge of audience and engagement networks appropriate to New Internationalist’s mission
- Familiarity with subscription-based models and donor campaigns
- Knowledge of CMS, CRM systems and email marketing tools
- Experience with email marketing, social media, and analytics tools
- Strategic thinker with practical delivery skills
- Self-starter who can work independently and coordinate across teams
- Understanding of the value and importance of print magazines and independent media
Desirable:
- Experience in publishing, cooperative membership organisations, or social impact sectors
- Multiple languages
Why Join Us?
Be part of a mission-driven, co-operative media organisation committed to global justice and progressive change. Your work will directly support our financial sustainability and expand the reach of our award-winning independent journalism.
APPLICATION DEADLINE EXTENDED TO MONDAY 28 JULY, 9AM BST.
New Internationalist reserves the right to close the application window early if an suitable candidate is found.
Desired start date: mid-August (subject to negotiation)
At Cruse, we have recently launched our new strategy, setting out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, 84 local branches and online information about grief and bereavement.
You will lead the Community Fundraising and Individual Giving team to inspire support and donations from groups, organisations and individuals in local communities across England, Wales and Northern Ireland. You will oversee a range of activity across the Community fundraising team and manage a portfolio of relationships including Fundraising Champions (volunteers in branches) and key donors and supporters. You will review, inform and deliver activity to secure individual giving income and promote gifts in Wills, building our income from individuals including those who have received support from Cruse.
As part of the Income and Marketing/Communications Management Team, you will help shape plans to grow our income, raise awareness and increase engagement from volunteers and donors. Working with key colleagues in Services, Volunteering and Finance, and key volunteers, you will build our approach to Community and Individual Giving.
Timeline:
Closing date: 6th August 2025
Interviews: w/c 18th August 2025
NB We reserve the right to close the vacancy early if a high volume of applications is received.
The selection process will involve two stages. First interview will be by video call. Second interview is planned to be via video call, but we reserve the right for an in-person meeting.
If you require any reasonable adjustments to support you during the interview, please don’t hesitate to let us know—we’ll be happy to accommodate.
The client requests no contact from agencies or media sales.
JOB OPPORTUNITY
Job Role:
Deputy CEO
Start Date:
ASAP
Contract:
Permanent / Full time
Salary:
£50,000 per annum plus additional benefits
Location:
Remote working from home with occasional travel
Closing Date for Applications:
6th August 2025
Interviews likely to be on
18th/19th August 2025
Role Overview
Advocacy After Fatal Domestic Abuse (AAFDA) was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003. Each year, more than 200 families lose a loved one to domestic homicide or suicide or sudden death following domestic abuse. We help these families in many ways, our prime function being to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after fatal domestic abuse.
AAFDA are recruiting a Deputy CEO to join our remote team to play a pivotal role in ensuring our operational success, driving key programmes, enhancing organisational performance, and supporting income generation efforts.
As Deputy CEO, you will be a key leader in transforming our vision into action. Working closely with the CEO, you will ensure the smooth running of the charity’s day-to-day operations and your leadership will enable AAFDA to reach new heights in both impact and growth.
We need someone with the passion and conviction to help us push for the big changes needed and the expertise to develop and position our strategy, influencing, campaigning and fundraising accordingly. The right person will be comfortable embracing chaos, and will convey resilience and calmness under pressure.
We welcome applications from candidates with experience of domestic abuse. We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.
To Apply: Please see the job description and person specification. Please apply by submitting your C.V. and a supporting statement, which will be no longer than 4 sides of A4 and covers your experience and ability to fulfil the person specification.
The client requests no contact from agencies or media sales.
About Us
We’re Learning and Work Institute, an independent policy and research organisation focused on lifelong learning and better work.
We're focused on the big questions. How do we help more people find work and build careers in a changing jobs market? How do we help people to be active and engaged citizens? How can more adults develop their skills over their lifetime?
About the role
This role within our external affairs team focuses on securing impact for our work through the management and delivery of effective communications, events, campaigns and public affairs work.
This varied role involves management of L&W’s digital communications, press and media work, stakeholder relations and events throughout the year. The role also involves supporting the delivery of L&W’s flagship campaign, Get the Nation Learning, and supporting L&W’s public affairs work. The postholder will work closely with the senior management and research and development teams to develop and deliver effective communications and influencing strategies, and to support fundraising through sponsorship of our events and other communications activities. The role involves working with our team in Wales who lead on campaigns and activities in Wales.
The ideal candidate will need experience of working in a busy communications role; experience of developing and delivering in person and online events; a track record of building relationships with internal and external stakeholders at all levels; flexibility and adaptability; excellent project management skills; and an interest in adult learning, employment and skills policy.
Duties and Responsibilities
Communications
- Secure press and media coverage for L&W’s work, including proactively identifying opportunities to promote our work, responding to press and media enquiries, and working with colleagues to launch research reports and other outputs.
- Lead the development of regular and ad-hoc external communications, including press releases, newsletters and marketing communications.
- Manage our social media channels and website, producing regular, high-quality content.
- Ensure all activities are monitored and evaluated to assess impact and to inform future work.
Events
- Manage the planning and delivery of L&W’s in-person and online events, including our annual Employment and Skills Convention.
- Work with internal and external colleagues to develop content for L&W’s events, including securing high-profile speakers.
- Secure sponsorship for L&W’s events.
- Ensure all activities are monitored and evaluated to assess impact and to inform future work.
Campaigns
- Support the delivery of Get the Nation Learning, including national awards, Get the Nation Learning Week, and regional adult learning awards.
- Work with colleagues to secure sponsorship for Get the Nation Learning.
Policy and public affairs
- Support the planning and delivery of L&W’s public affairs activities, with a focus on UK Parliament, UK Government, Mayoral Combined Authorities, and local government in England, in order to raise our profile and deliver impact.
- Undertake regular public affairs activities, including: horizon scanning and planning for upcoming parliamentary activity; writing to Ministers and MPs; coordinating parliamentary briefings, parliamentary questions and consultation responses; and other policy influencing opportunities.
- Ensure all activities are monitored and evaluated to assess impact and to inform future work.
Other duties
- Line manage staff according to organisational need.
- Undertake any other duties commensurate with the grade and level of responsibility for this post.
About you
Essential criteria:
- Excellent communication (oral and written), good copywriting, with the ability to tailor communications to a range of audiences.
- Proficient in MS Office.
- Strong social media skills including the use of platforms such as Bluesky and LinkedIn, with proficiency in the use of web and social media analytics tools, such as Google Analytics.
- Basic design skills and familiarity with design software, such as Canva.
- Proficient in the use of CRM, email marketing and website editing software.
- Strong project management skills.
- Knowledge of the press and media, and how to secure coverage.
- Knowledge of, and commitment to, L&W’s charitable aims and purpose.
- Proven experience in a communications role.
- Experience of designing and managing events.
- Proven ability to work under pressure, prioritise workloads, negotiate and meet deadlines.
Desirable Criteria:
- Knowledge of the policy-making process and how to influence it.
- Knowledge of current policy and practice in education, skills, and employment, and associated areas of public policy.
- Experience of managing successful influencing campaigns.
- Experience of fundraising, marketing and securing sponsorship to support activities.
- People management.
A full job description and person specification is available on our website.
Benefits
Salary of £35,450 - £44,115, depending on experience and location
- 31 days' holiday increasing to 33 days after 5 years’ service, of which 3 are shutdown days in addition to public holidays.
- Generous company pension scheme with 8% employer contribution
- Group Life Assurance 3*salary
- Hybrid working (with 40%-60% of your time in the office)
- Flexible working practices
- Employee Development Scheme
- Retailer Discounts
- Enhanced occupational maternity, adoption, paternity and shared parental pay
- Enhanced occupational sick pay
- Eye care scheme
- Employee Assistance & Wellbeing Programme
- Gold award in Investors in People
Join Samaritans as a Caller Support Officer
Do you have experience working with vulnerable callers within a helpline setting? Are you passionate about supporting vulnerable individuals and making a real difference?
Samaritans is looking for a dedicated Caller Support Officer to join our dynamic Caller Support Team. This is a unique opportunity to play a vital role in ensuring the safety and wellbeing of our most complex and vulnerable callers.
- £30,000 - £33,000 per annum
- 12-month fixed term contract, covering maternity leave
- Full time (35 hours per week) with flexible working
- Hybrid working: Linked to our Ewell (Surrey) office
- You will need to be able to work flexibly to support volunteers which may involve occasional travel or evening/weekend meetings.
About the Role
As a Caller Support Officer, you will:
- Provide expert advice and guidance on caller support policies and procedures to volunteers and staff.
- Work closely with branches, the Caller Support & Safeguarding Hub, and Central Office to ensure consistent, high-quality support.
- Help manage support for callers with complex mental health needs, ensuring appropriate boundaries and reducing dependency on the service.
- Be a key point of contact for police, coroners, court officials, and other external agencies.
- Support the triaging of caller concern forms and work closely with callers to create safe effective support plans that meet their needs within the boundaries of the service.
- Uphold Samaritans’ zero-tolerance approach to any abuse of threatening behaviours towards volunteers and staff
What We’re Looking For
We’re seeking someone who:
- Has experience with working in a helpline setting, to support volunteers to deliver safe and effective emotional support to individuals in distress or with complex emotional/mental health needs, ideally in a helpline setting.
- Understands safeguarding legislation and has experience applying it in practice.
- Is confident managing sensitive and sometimes confrontational situations.
- Can work independently and manage a varied workload effectively.
- Has experience working with external agencies such as police and court officials.
- Is emotionally resilient and able to handle distressing information with professionalism and care.
Criminal record check (DBS):
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Why Join Us?
At Samaritans, we believe fewer lives should be lost to suicide. You'll be part of a supportive and inclusive workplace that values innovation, resilience, and collaboration. Enjoy a hybrid working environment, professional development opportunities, and the chance to make a real difference.
Working at Samaritans:
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure on our careers page.
Being Inclusive:
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Application:
If this sounds like the opportunity for you, please upload your CV and a cover letter (one page), outlining your motivations for applying and why you think you would be a great fit for the role. Applications close at 9 am on Monday 28th July. Video interviews taking place on the 12th, 13th, and 14th of August.
Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers.
Are you looking for a meaningful part-time role where your organisational skills can make a real difference in healthcare? We’re looking for a proactive and detail-oriented Quality Improvement Administrative Assistant to join our supportive Quality Standards for Imaging team which is a collaboration between the Royal College of Radiologists (RCR) and College of Radiographers (CoR).
In this varied and rewarding role, you’ll play a key part in supporting imaging services across the UK as they work towards the Quality Standard for Imaging (QSI), a nationally recognised mark of excellence. From coordinating meetings and events to managing communications and supporting financial processes, your work will help ensure services deliver safe, effective, and person-centred care.
What you'll do:
- Supporting imaging services on their QSI journey with accurate record-keeping and communications.
- Coordinating meetings and webinars, including preparing agendas, minutes, and logistics.
- Assisting with the planning and delivery of our annual QSI conference and monthly events.
- Managing financial tracking and administrative tasks with precision.
- Collaborating with internal teams and external stakeholders to keep everything running smoothly.
What you'll need:
- Proven administrative experience, ideally in a team-based environment, with a professional and responsive approach to internal and external contacts.
- Excellent organisational skills, with the ability to manage your own workload, prioritise tasks, and meet deadlines with accuracy and attention to detail.
- Strong communication skills, both written and verbal, with the confidence to engage with a wide range of stakeholders.
- Proficiency in Microsoft Office, and a willingness to learn new systems and tools as needed.
- A proactive and flexible mindset, ready to take initiative and support a variety of projects and events.
- A commitment to quality and service, aligned with our values of continuous improvement and delivering excellent support to healthcare services.
You’ll be part of a passionate team committed to improving healthcare quality. We offer a collaborative and inclusive working environment, opportunities for professional development, and the chance to contribute to meaningful change in imaging services across the UK.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Operations Manager
Reporting To: Director of Operations
Salary: £38,000- £40,000 per annum (based on experience)
Location: London/Head Office Tooting Works
Contract: Permanent/full-time
Closing Date: 31st July 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)
About Us:
Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years.
Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business.
Role Summary:
The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.
Role Responsibilities:
Centre Operations Management
- Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
- Ensure the lettings process is well-managed and aligned with policies.
- Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
- Contribute to strategic operational planning and continuous improvement initiatives.
- Identify and resolve operational challenges in collaboration with senior management.
- Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.
Building Maintenance
- Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
- Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
- Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
- Conduct regular building inspections and implement corrective actions as needed.
- Drive sustainability initiatives, including energy efficiency and waste reduction.
- Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
- Maintain the Visitor Management System and ensure it is used appropriately and consistently
Health & Safety
- Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
- Develop and monitor health & safety procedures tailored to the site.
- Organise relevant training for staff and enforce contractor compliance.
- Maintain accurate H&S records, incident reports, and lead periodic audits.
- Support development and execution of emergency response and business continuity plans.
- Fire safety responsibility (Fire Safety designated person)
Lettings and Lease Management
- Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
- Check we are maintaining up-to-date tenancy records,
- Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
- Carry out twice-yearly audits of lease documentation.
- Maintain relationships with tenants to support retention and satisfaction.
- Monitor lease management by team, lease compliance and resolution of any lease-related issues.
Customer Service
- Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
- Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
- Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.
Financial Management
- Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
- Negotiate contracts with suppliers and service providers to secure cost-effective deals.
- Ensure tenant arrears are regularly monitored and managed.
Line Management
- Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
- Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
- Handle recruitment, onboarding, and offboarding of staff members as needed.
Essential Skills / Experience
- Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
- At least 2 years’ experience in operations work.
- Previous experience in Lease management
- Excellent organisational and administrative skills.
- Desire to drive operational excellence.
- Line management experience.
- Experience of managing a building, property or facilities beneficial.
- High comfort level with online tools such as MS Office, project management software,
- or similar.
- Strong written and oral communication skills.
- Negotiation and customer service skills.
- Resilient and adaptable with ability to multi-task.
- Solution finder.
The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.
Rewards
- 25 days of annual leave plus bank holidays
- Personal annual training budget following probation.
- Employee assistance programme, including counselling.
- Regular team socials throughout the year.
- Generous sick pay allowance following probation.
- General eye test.
- Well-being day (one day per year).
- Volunteer day (one day per year).
Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:
- Satisfactory Disclosure and Barring Service (DBS) check.
- Receipt of two satisfactory references.
- Proof of eligibility to work in the UK.
- Safeguarding training (can be trained on the job).
Please submit your CV and cover letter stating why you are interested in this role.
Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.
All Candidates must submit their CV and Cover letter.
The client requests no contact from agencies or media sales.