Director of supporter communities and groups jobs

This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy.  The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams.  The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire.  More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service. 

Main duties and responsibilities:

· Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers

· Maintain and improve our performance at the top of the charity retail sector nationally

· Hold oversight of leases and ensure effective lease management

· Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity

· Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims

· Project manage the process of new shop openings as required

· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance

· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture

· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice

· Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity

· Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM

· Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge

· Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the ‘owned brand’ and social impact

· Accountable for ensuring a programme of community engagement and events where our shops are community hubs

· Leading projects including lead responsibilities in the set up and opening of new shops

· Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance

· Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates

· Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required

· Embeds equality, diversity and inclusion across trading processes and practices

· Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity.

Key Accountabilities, Responsibilities & Tasks

Departmental & Role Specifics 

· Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector.

· The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation

· As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners

· Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually

· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture

· Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers

· Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation

· Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships

· Hold oversight of leases and ensure effective lease management

· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance

· Project manage the process of new shop openings as required

· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice

Reports to: Senior Digital Programme Manager (Behaviour Change) 

Direct reports: None

Location: Our well-equipped office is in Clerkenwell, London, EC1R 0NE. Staff are currently working in hybrid locations with a general requirement to meet colleagues once a week in the office and to attend a monthly all-staff meeting in London, although we will always take into account personal circumstances.

Status: Maternity cover (initially for 10 months) 

Hours: Full-time 

Salary: Grade C: £40,982 - £44,753 (depending on skills, knowledge and experience), plus benefits. Includes 11% London Weighting which is based on one day a week in the office. 

Role Summary

As Senior Behaviour Change Programme Officer, you’ll be a vital part of our Communications team, working with colleagues to shape powerful, consistent messages that are clear and well-framed. 

Reporting to the Senior Digital Programme Manager and as a key member of the team, you’ll have opportunities to get involved in and learn skills across the full marketing and communications mix.

We're looking for a candidate who brings a mix of knowledge and skills across some or all of the following areas:  

• Developing persuasive, supportive behaviour change content that enables people to make changes in their lives and to their health and wellbeing  

• Communications skills - the ability to craft clear, adaptable written messaging and content across a mix of channels   

• Using digital platforms and tools to engage individuals with behaviour change/programmes, including websites, apps, community groups and social media platforms  

• Community stewardship and customer service - supporting individuals and groups with responses to queries 

Key Tasks and Responsibilities  

Please refer to the candidate pack for role and responsibilities of this post.

Important note: We monitor for use of AI in responses and will reject applications containing fully AI generated answers.

We encourage applications from people who meet most, but not all, of our essential criteria. And we encourage applications from people who have been disabled by society, are from minoritised groups, have personal experience of alcohol harm or have experienced any other forms of societal discrimination. 

Timeline

• Deadline for us to receive your application: Strictly 9am, Monday 1 December 2025. The online application form gives a date and time stamp to all applications.
• We will aim to get back to you by: Thursday 4 December 2025. All applicants will receive a response.
• Interviews: Monday 8 and Tuesday 9 December 2025 (please save the dates!) 

Do you enjoy supporting others and making sure teams have the right environment, tools, and resources to do their best work? 

We’re looking for a highly organised and people-centred People & Operations Officer to help keep Community Action Redbridge smoothly and ensuring that our team has the right environment, tools, and resources to thrive. 

This role combines office coordination, HR administration, and health and safety responsibilities, helping to create a welcoming, efficient, and inclusive workplace where everyone can perform at their best. Acting as the first point of contact in our office, you will take pride in maintaining a well-managed and productive space, overseeing office systems, liaising with suppliers, and supporting internal communications. You will also play a key role in organising meetings and team events, supporting internal processes, and ensuring that our administrative systems are robust and well maintained.

In addition, you’ll support the smooth running of our people systems and processes - from recruitment and onboarding to HR record-keeping and policy guidance, becoming a trusted go-to person for staff queries. You will also contribute to creating a safe working environment by supporting health and safety compliance.

This is a great opportunity for someone highly organised, proactive and people-centred, who enjoys variety in their work and wants to make a meaningful difference behind the scenes of a dynamic local charity.

Please note that while there may be occasional flexibility, due to the nature of the role, this post is designed to be primarily office-based. This ensures effective collaboration with team members, access to necessary resources and equipment, and supports the smooth running of day-to-day operations. The role is part-time (28 hours per week), and these hours can be worked over four or five days, depending on your preference. 

About Community Action Redbridge 

Community Action Redbridge is a local infrastructure charity dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive. Through our work, we support the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives. 

At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices, and working collaboratively to create social change. 

We do this by: 

• Strengthening and championing the voluntary, community and social enterprise (VCSE) sector, so local organisations have the tools and support they need to grow and thrive. 

• Supporting local people to drive change in their own communities, through social action, volunteering and active participation. 

• Bringing people and organisations together, from the VCSE sector, public services, and local businesses, to collaborate on shared ambitions for Redbridge. 

How to apply

Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):

1. Can you describe a time when you have had to manage and balance competing priorities and how you went about this?

2. Can you give us an example of when you had to learn a new system or process and put this into practice?

3. Can you describe your understanding of health and safety in the workplace?

4. Please give one example of how you would go about ensuring that our team has the right environment, tools, and support to thrive?

Please submit your CV and covering letter by 11.59pm on Sunday 7th December 2025.

We encourage early applications as interviews will be held on a rolling basis. The vacancy may close early if a suitable candidate is appointed..

The Mental Health Foundation is recruiting for a Head of Research to lead our UK Research team.

Deadline: 5pm on Sunday 30th November
Location: Glasgow OR London
Salary: Starting at £52,166 rising to £60,861, plus London weighting of £4,000 where applicable
Hours: Full-time (32 hours per week)
Contract type: Permanent

This is an exciting new role with the UK’s leading public mental health charity. The Head of Research role is a fantastic opportunity to lead our UK research team to achieve social change. We are looking for research and management expertise, strategic thinking, operational delivery, and the ability to collaborate and communicate with a range of stakeholders including media, academics, policymakers and communities. You will be part of an outstanding leadership team committed to delivering change across the UK. The role will deliver our UK-wide research, reporting to the Director of Research & Lived Experience.

What does the role involve?

• Support the Director of Research & Lived Experience to develop and deliver a 5-year research strategy
• Lead our UK research team to deliver and commission studies and reviews to a high standard at pace
• Present research clearly and persuasively to media, governments, academics, funders and communities

What skills, knowledge and experience are we looking for?

• Excellent research skills, experience and credibility in health or social research
• Strategic thinker who can also effectively manage teams and projects
• Proven communication skills to different audiences

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application via our website. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. Applications will close at 5pm on Sunday 30th November and we are unable to accept late applications. Interviews are planned for week commencing 8th December.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home.

We look forward to hearing from you!

Help recruit the volunteers who bring free, life-changing surgery to thousands across sub-Saharan Africa.
If you’re energised by people, purpose and global impact, this role will light you up.

Mercy Ships UK is entering an exciting new chapter. With a growing supporter community, two state-of-the-art hospital ships, and ambitious plans for the next five years, we are expanding our recruitment capacity, and we’re looking for a talented, proactive Recruitment & Development Officer to help drive this vision forward.

This is not a standard recruitment role. You’ll be joining a mission that transforms lives every single day. We recruit over 400 skilled volunteer professionals each year; from surgeons and nurses, to engineers, teachers and maritime specialists, all serving on the Global Mercy and Africa Mercy, the world’s largest charitable hospital ships. Their work brings hope and healing to people who would otherwise have no access to safe surgery.

What you’ll be doing

You’ll support the Lead Recruiter by identifying, engaging and nurturing prospective volunteers, helping match the right people to the right opportunities at the right time. You’ll grow and maintain our Talent Community, build new partnerships, and engage with networks across the UK and beyond. One day you may be sourcing candidates online, another you may be connecting with training institutions, hosting webinars, or representing Mercy Ships at events.

This role combines relationship-building, recruitment, communication and creative outreach; perfect for someone who enjoys a varied, people-centred workload with real purpose behind it.

What you’ll bring

We’re looking for someone who thrives on connection, communicates brilliantly, and can balance multiple priorities with warmth, clarity, and calm. Experience in recruitment, talent sourcing, or community engagement is ideal. An understanding of the charity sector or Christian audiences is helpful, but your attitude, integrity and passion for serving others will matter most.

Why join Mercy Ships UK?

Because your work will directly support surgeries, training, and long-term healthcare strengthening in some of the world’s most underserved nations. You’ll join a collaborative, values-driven team, with opportunities to travel, attend international summits, and contribute to a global mission that has transformed more than 2.88 million lives.

Key details

• Salary: £30,000 – £35,000 DOE

• Location: Stevenage (Hybrid – minimum 2 days/month in office)

• Hours: Full-time, Permanent

• Benefits: 25 days annual leave (plus bank holidays, increasing with service), up to 7% employer pension contribution, training/travel loans, free onsite parking.

If you’re hungry for meaningful work, excited to build relationships, and driven to help others step into life-changing opportunities, we’d love to hear from you.

Apply today and help us bring hope, healing, and transformation to those who need it most.

We’re looking for a dynamic Head of Governance & Business Administration to play a pivotal role in ensuring our organisation runs with integrity, transparency, and impact. This is an exciting opportunity to influence how one of the UK’s most ambitious cultural organisations operates as we grow and evolve.

In this role, you’ll lead on governance, risk management, and compliance, acting as Company Secretary and Data Protection Officer. You’ll oversee business planning and reporting, legal and insurance matters, procurement, and organisational policies – ensuring everything we do meets the highest standards.

You’ll work closely with our Executive Director, Board of Trustees, and senior leadership team, building strong relationships and driving change that supports our vision for equality, inclusion, and sustainability.

JOB SUMMARY

To ensure that efficient governance, operational systems and controls are in place to manage Factory International’s Governance and Business Administration function.

This includes governance and acting as Company secretariat, data protection and acting as Data Protection Officer, accountable for Business Plan Reporting, internal communication, oversight of Legal & Compliance, Risk Management, Insurance, Policies & Procedures and Procurement

The key responsibilities for the Head of Governance & Business Administration include;

Governance & Risk

• Ensure robust governance frameworks and compliance with statutory and regulatory requirements
• Coordinate Board and Committee meetings, including scheduling, agenda preparation, and distribution of papers
• Maintain statutory registers and ensure timely filing of returns and documents with regulatory bodies
• Support FI Executive and Board in proactively managing risk, and accurately reflecting via the Company Risk register, working closely with Directors to ensure quarterly updates are shared with the Executive Leadership and Board of Trustees (including relevant sub-committees)
• Maintain consistency and compliance for all internal communication channels

Business Planning & Reporting

• Act as the organisational lead for Business Plan Reporting, ensuring alignment across all key grant funding agreements and business plan KPIs
• Oversee the annual cycle of statutory reporting to both public sector funders and trustees including all ad-hoc reporting requests across the business
• Attend key external stakeholder meetings with the Executive Director (e.g. MCC, ACE, GMCA) relating to reporting against grant agreements etc
• Work closely with key Directors, Commercial Leads (including the Trusts & Foundations Manager) on funding bids ensuring that commitments are consistent with our agreed internal Business Plan targets and objectives

Legal, Insurance, Data Protection & Compliance

• Ensure legislative and regulatory compliance in all systems and procedures around business administration
• Acting as lead organisational contact and budget holder for external legal support ensuring consistent processes are followed and value for money is achieved to meet the strategic needs of the business
• Ensure adequate data protection in place, devise and implement any additional process and/or training, and act as DPO, accessing external advice as appropriate
• Where required, support the achievement of essential consents such as Planning, Licence variations, Building Control, etc
• Manage the relationship with FI’s insurance broker, working with the Executive Director and Finance Director to ensure appropriate cover and regularly review policies. Overseeing the appropriate claiming of all losses

Procurement

• Acting as lead organisational contact for all Procurement Activity – working closely with the Executive Director to ensure consistent processes are followed and value for money is achieved to meet the strategic needs of the business
• Maintain oversight of the register of planned Procurement as well as responding to un-planned procurement requirements – working closely with relevant Directors and Executives

Policies & Procedures

• Overall responsibility for control and oversight of the organisation’s suite of policies and procedures, including requests for new procedures
• Ensure that key policies are updated by business owners and renewed as per the agreed schedule – ensuring a consistency of tone, content and that relevant checks/approvals have been managed at the appropriate level (Exec, Trustees etc)

This position plays a key role in growing income,inspiring participation and building new ways forpeople to support Action for Pulmonary Fibrosis.The Senior Fundraising and Innovation Manager will create and scale fundraising products, expand community and third-party participation and cultivate ideas that turn into measurable income. It is a role that combines strategy with action, identifying opportunities and testing them, through to launch, improvements, analysis and embedding
them into the APF fundraising portfolio.
The postholder will own an income target, lead fundraising product growth and manage a team with their own income responsibilities.

Success means more supporters raising more money, in more ways, with clear journeys and deeper connection to APF’s mission. This role will collaborate closely with the Senior Supporter Care and Campaigns Manager, and the
Senior Partnerships and Philanthropy Manager, as well as the Communications team, to ensure audiences receive seamless, coordinated journeys. Campaign planning, product launches and supporter stewardship will be delivered through collaboration and combined success measures to ensure fundraising activity is connected.

Further details can be found in the job description attached. 

We’re Hiring: Mass Participation Events Manager
UK (Remote) | Full-time | £35,000

Closing date: 9am Monday 1 December 2025

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.

With an annual income of £3 million, we have ambitious plans to double our income by 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.

Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.

Job Title:

Mass Participation Events Manager

Department/Responsibility for:

Mass participation events and schools fundraising programmes

Gross income budget of £295k for 2026

Recruitment and line management of further members of the team 

Reports To:

Corporate & Philanthropy Manager

Purpose of the Role:

This is an exciting opportunity to join an evolving and growing fundraising team with a new, ambitious strategy for income generation that the whole charity, senior management and Trustees are right behind.

The role itself is new as Cerebra looks to invest in and significantly grow and develop a new mass participation events programme (which includes schools fundraising products). You’ll work closely with the Director of Fundraising, Marketing and Communications who has a strong background in events and community fundraising.

You will lead the development of virtual/digital fundraising events, challenge/3rd party events, in-person owned events, DIY events and our relationships with schools. In time, you will build and foster relationships with other community organisations. You will be responsible for growing the team as the programme expands.  Innovation and product development are key areas of work.

You will play key role in the Fundraising Marketing & Communications directorate and developing our fundraising, audience and supporter engagement strategy.

This is a challenging but well-supported role, where you can make a large, career-defining impact on Cerebra and the children and families that we serve.

Overall budgetary responsibility is approximately £295k of income for 2026, with considerable scope and ambition for improvement.

Key Areas of Responsibility:

1. New events programme

• Develop a multi-year events programme incorporating virtual/digital events, challenge/3rd party events, in-person own events and DIY.
• Project manage the delivery of the events in the programme to raise £295k in 2026.
• Develop multi-channel marketing plans for recruitment, focusing on key audiences.
• Develop multi-channel supporter journeys and top-class supporter experience to deepen engagement and increase income.
• Monitor, evaluate and report on income, expenditure, and supporter acquisition across the events programme and make decisions about where to invest time and resources, accordingly.
• Develop necessary assets, such as fundraising packs. Digital platforms, digital rewards and supporter groups.
• Work with the Corporate & Philanthropy Manager to offer events fundraising to corporate partners.

2. Innovation and product development

• Use data and insights to understand audiences and to innovate and develop new events from prototype and MVP onwards.
• Proactively research and identify opportunities to grow the portfolio, monitoring the market and sector trends and how they could be implemented at Cerebra.
• Constantly seek to iterate and improve events in all areas including marketing, supporter experience, delivery and fundraising.
• Create business cases and plans for each new event.
• Own and grow Cerebra’s own mass participation flagship event “Relay Your Way”.

3. Schools and community groups

• Develop a plan and products to engage schools with Cerebra fundraising.
• Work with the Marketing & Communications team to develop materials to support schools fundraising.
• Work with the Marketing & Communications and Contact Centre teams to recruit schools to take part in fundraising for Cerebra.
• Monitor and evaluate to scale successful schools fundraising products.
• Take learnings from schools fundraising to apply to other groups and organisations.

4. Culture & relationships

• Work to continue the development of a strong, person-centred, empathetic, supportive and inclusive culture at Cerebra.
• Build on excellent relationships between different teams and directorates for each teams’s and Cerebra’s overall strategic goals and objectives.
• Collaborate across departments to align partner activity with service delivery and communications.
• Contribute to strategic, organisational and cultural development.
• Champion innovation, growth mindset and learning from failure.
• Manage relationships with external stakeholders, partners and suppliers to ensure the best outcomes for Cerebra.

5. Budgeting, monitoring and forecasting

• Working with the team and Director of Fundraising, Marketing and Communications to set income and expenditure budgets for Events and Community.
• Monitoring and reporting on income and expenditure and KPIs throughout the year.
• Providing quarterly income and expenditure re-forecasts.
• Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.

6. Line Management

• Carry out recruitment within the team in line with Cerebra’s practices and values.
• Provide effective, remote line management, support and performance management to direct reports to help them maximise their potential and effectiveness.
• Provide practical and person-centred coaching support to direct reports.
• Ensure there is a continual focus on learning and development and wellbeing.

We offer a competitive salary and excellent benefits, including 29 days holiday (plus bank holidays), pension match up to 6%, £300 home-working allowance, company sick pay, organisational membership of Fundraising Everywhere learning and development platform and the opportunity to work for a cause that truly matters.

To apply, send your CV and a short cover letter (max 800 words) outlining why you’re a great fit.

Interviews:

• Online (Teams): Week commencing 8th December 2025

Join us in creating a better world for children with neurological conditions. Let’s do something extraordinary—together.

We are an equal opportunities employer. If there is anything you need to support you to take part in an interview please let us know. 

In line with our commitment to safeguarding, a full DBS check will be required of the successful candidate.

Head of External Engagement

Clergy Support Trust is an organisation which “punches above its weight”, in terms both of the help provided to hardworking clergy households, and the influence we seek to have on Church culture. We are looking for an experienced communications professional, able to lead a broad function encompassing all aspects of our external engagement: media engagement, strategic communications, events and fundraising, so we are looking for someone with strong experience across these areas.

As member of the Senior Leadership Team, the Head of External Engagement will be joining the leading Anglican wellbeing charity, supporting thousands of households each year, as we embark on a new strategic period (2026-30) and at a pivotal point in our mission.

Key responsibilities include:

• To lead, manage and report on the work of the External Engagement team.

• To design and deliver communications relating to the charity’s 2026-28 Strategy, ensuring appropriate, informative content for colleagues, applicants, supporters, partners and stakeholders.

• To oversee delivery of our first ever Fundraising Strategy.

• To be the charity’s principal Press Officer, and to support the Chief Executive

• as the charity’s principal spokesperson.

• To oversee the charity’s growing programme of events.

If you have significant experience in a comparable role, with exceptional writing skills and an excellent understanding of strategic communications together with previous team and budget management experience, we would love to hear from you!

Location: Reading, Hybrid 
Hours: 37 per week 
Salary: £37,132 per annum
Contract Type: Permanent
Campaign Closes: 28th November 2025

First Stage Interviews:8th and 10th December 2025

Second Stage Interviews: W/C 15th December 2025

Make-A-Wish UK is seeking a dynamic and experienced Senior Mass Participation Events Officer to lead the delivery of our flagship fundraising events, including the London Marathon, and to help shape the future of our mass participation portfolio. This is a fantastic opportunity to make a meaningful impact while working in a collaborative, purpose-driven environment.
Essential Criteria 

• Minimum 3 years’ experience in events fundraising or a related role.
• Proven experience of delivering events and supporter journeys.
• Strong project management and organisational skills.
• Experience of working with digital marketing and CRM systems.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities.
• Strong understanding of fundraising compliance and GDPR.
• Experience of account managing a wide variety of clients/supporters/customers
• Experience managing own workload, prioritising and responding to changing demands
• Experience of reporting on financial and KPI performance
• Excellent numerical and analytical skills with a keen eye for detail, ensuring data accuracy and a strong understanding of reports. 
• Experience of working to and exceeding financial targets and KPIs, and being accountable for hitting set income targets or putting plans in place to mitigate income losses due to underperformance.
• Ability to work proactively and make data driven decisions, able to use initiative and plan and arrange own workload to meet set objectives.

Core Purpose:
The Senior Mass Participation Events Officer will play a pivotal role in the development and delivery of Make-A-Wish UK’s mass participation events portfolio, most notably the London Marathon, as well as other third-party and Make-A-Wish owned products (e.g. walks, runs, virtual events).

This position will lead on event delivery, support new product development, and coordinate marketing and supporter journey planning. You will work closely with internal teams and external partners to ensure seamless delivery, exceptional supporter experiences, and continuous improvement across the programme. This role is key to driving income growth, supporter acquisition, and retention through strategic planning and operational excellence.

This role sits within the Public Fundraising team who are responsible for individual giving, legacies, community fundraising, third party Mass Participation events, and owned fundraising products and events. The Public Fundraising team plays a vital role in contributing to our organisational strategic goal of developing sustainable sources of income. 

Key Responsibilities:
Strategy & Planning 

• Support the development and implementation of multi-year plans for mass participation events across a broad range of markets, activities and products.
• Lead on the delivery of a range of third-party challenge events, owned products and virtual events, including recruitment and onboarding of new supporters, stewardship of supporters, budget management, event planning and logistics, volunteer management, and evaluation and reporting on events, taking learnings forward to improve future events. This role will primarily manage the London Marathon, which is our biggest third-party fundraising event, bringing in around 50% of all third-party events income.
• Contribute to the innovation pipeline by identifying opportunities for new products and enhancements and supporting the development of minimum viable products. 
• Evaluate performance and identify opportunities for growth.
• Ensure plans are data-driven and aligned with organisational strategy.
• Work proactively to identify a pipeline of future support and new fundraising opportunities, varying across corporate teams, groups and associations, individual supporters and third-party activities, converting prospects into confirmed supporters to maximise income growth.
• Work to an agreed income target with the aim of exceeding and growing income. You will have responsibility and accountability for hitting financial targets.

Acquisition and retention of supporters

• Coordinate marketing plans for acquisition, working with the creative team and digital freelancer.
• Brief and manage asset creation for campaigns across digital and print.
• Liaise with the email specialist to support campaign delivery via Campaign Monitor.
• Build and optimise registration flows to ensure a seamless user experience.
• Develop and deliver automated, multi-channel supporter journeys to retain donors, maximise fundraising, and promote further engagement. 
• Implement key milestones including welcome communications, fundraising support, and post-event stewardship.
• Align supporter journeys with the wish journey to deepen engagement.
• Implement key milestones of the supporter journey including welcome calls, race pack mailings, thank you mailings and fundraising chases. 
• Maintain effective relationships with Make-A-Wish UK colleagues and supporters, maximising retention and long-term value, and identify cross-departmental opportunities where appropriate by working collaboratively.
• Effectively steward small and medium corporate teams, ensuring corporate partners participating in third-party Mass Participation events have an exceptional experience.
• Coordinate cross-functional input from brand, digital, supporter care and wishgranting teams to ensure integrated delivery of mass participation events.

Event Management and Delivery 

• Lead planning and delivery of a portfolio of mass participation events, including logistics, budgeting, and on-the-day coordination.
• Act as operational lead for assigned events and products, making decisions on delivery approaches, resourcing, and supporter experience within agreed strategic parameters
• Provide informal mentoring and guidance to the Mass Participation Events Officer, supporting their development and ensuring consistency in delivery. Support the Officer with event logistics and delivery as needed.
• Maximise supporter engagement to meet income targets and KPIs at events. 
• Develop project plans, marketing plans and supporter journeys for a portfolio of mass participation events. 
• Attend Mass Participation events and represent Make-A-Wish in a professional manner. Be prepared to work some weekends and evenings where required. 
• Lead on event day logistics including the management of staff and volunteers. 

Monitoring and Evaluation 

• Monitor fundraising progress and approve partner invoices in alignment with the team’s budget and coding structure.
• Monitor event performance against agreed KPIs including recruitment targets, fundraising targets, and average fundraising per head. 
• Make data-informed decisions to optimise event delivery and supporter journeys, escalating strategic or high-risk issues to the Manager.
• Present results and learnings in monthly meetings with the wider Public Fundraising team and contribute to strategic reviews.
• Use learnings to feed into the ongoing development of the overall Mass Participation events strategy. 
• Be accountable for set income and acquisition targets, continually monitoring performance against targets, using initiative to spot opportunities for improvement and areas of growth and acting on these opportunities. 

About the role

You will be home based and will need to travel in the UK, Eire, Europe and further afield as the role develops. 

You will need some storage space available for Charity materials.

If you are self-driven, motivated, and want to help others achieve something amazing in support of Histiocytosis UK, we would love to hear from you.

You are likely to be in a similar role at another charity or have the right experience and transferable skills from another sector. You’ll be confident, enthusiastic, and an exceptional influencer with great customer care and communication skills.

There will be ample opportunity to shape the role, lead on specific projects and put your ideas into action.

The role will be mainly remote working so your experience and motivation will be key in this role so that we can achieve tangible results. 

Who we need?

You will be an excellent communicator, face to face, online, phone or email. You know the importance of listening, and you are the sort of person that brings focus and calm to difficult situations. Prioritising your workload is second nature. Perhaps most importantly of all, you’re energised and driven by a passion for learning and making life better for those with a long term and/or serious illness.

A degree is not essential, but a communication and fundraising skills qualification is desirable. It is important that you have a high standard of writing, and that you are on good terms with your computer, particularly MS office, email and maybe even Mailchimp, Zoom, Sage Accounting, Spreadsheets etc.

We are seeking a candidate with proven research experience, including the ability to interpret and analyse data and present solutions. You will have a keen interest in health and social care and the ability to write clear, concise policy reviews. You will also have a flair for programme and project management, and be skilled in organising tasks, logistics and administrative systems. The successful applicant will value equality, diversity and inclusion, and will be enthusiastic about promoting these principles in their work. They will have warmth, empathy and respect for others, alongside the ability to effectively engage seldom-heard communities in the local community (in either Barnet or Croydon).

The Research and Engagement Officer will report to, and support, the Healthwatch Manager (either in Barnet or Croydon). They will:

• Deliver research projects – including planning logistics, designing methodology and analysing quantitative and qualitative data.

• Report findings through presentations and written reports throughout the year.

• Lead on organising projects, ensuring that actions are followed up, prioritising effectively and providing relevant outputs.

• Deliver a regular programme of community-based outreach and events.

• Onboard, support and manage volunteers, working with our team of volunteers to deliver research and associated activities.

• Undertake policy reviews and provide advice on research and evaluation methodology to the Research Director, Healthwatch Manager and other members of the Public Voice team.

• Work with Public Voice teams to capture issues relating to the delivery of services or gaps in policies. Use this information to identify common themes which relate to service design and health and social care policy.

• Engage effectively with seldom-heard communities in the local community (either in Barnet or Croydon).

Help us secure the funds needed to save lives.​

Our Community and Events team support a busy programme of third-party events including; Great North Run, London Landmarks Half and marathons in Edinburgh, London and Paris to name a few. We’re recruiting for a passionate Events Fundraiser to join the team.​

This is an important role generating long-term, sustainable income to support our life saving mission. You’ll develop strong relationships with our passionate supporters, building a sense of community and helping them achieve their fundraising potential.

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Contract​

£29,000 - £31,000 per annum plus benefits

Full time (35hrs per week) 

Fixed Term Contract (18 months)

Hybrid working with link to Ewell office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​

We are passionate about flexible working, talk to us about your preferences 

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What you’ll do 

Manage supporters’ participation in a series of third-party events across the UK and Europe

Maximise participation numbers and fundraising potential

Represent Samaritans at third-party events

Evaluate the effectiveness of events and make recommendations for improvements

Communicate with event participants through a range of digital channels

Support event participants in their fundraising journey

Collaborate with volunteers and branches to support events

Maintain accurate supporter records, manage fundraising platforms and update event pages​

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What you’ll bring

Experience of fundraising event management or community fundraising

Excellent verbal and written communication skills

Ability to organise conflicting priorities and meet deadlines

Experience of marketing activities through both on and offline channels

Ability to build and develop strong relationships​

Experience of working with volunteers (desirable)

Experience of working with a fundraising database (desirable)

Experience of working to budgets and income targets (desirable)​

Full Job Description and Person Specification here

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Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

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Apply now​

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.​

​Applications close: Friday 5th December @ 09:00am

Interviews: 9th and 11th December 2025

Job title: Content Creator

Hours: Full Time 37.5 hours a week Monday to Friday preferred but open to discussions about part-time or more flexible options

Salary: £28,000 - £32,000 per year depending on experience

Reports to: Director of Engagement

Location: Hybrid working. A mix of home and Leukaemia Care offices (at One Birch Court, Blackpole East, Worcester, WR3 8SG) with a minimum of two days in the office and occasional travel across the UK 

Contract: Permanent

About Leukaemia Care 

Leukaemia Care is the UK charity supporting anyone affected by leukaemia, MDS, or MPN.We provide trusted information, practical and emotional support for people affected by leukaemia right across the UK from our base in Worcestershire and our Hospital Hubs in more than 20 locations around the country .

Purpose of the Role 

We are looking for a creative, confident Content Creator to help us bring Leukaemia Care’s stories to life. You will create high-quality videos, photos, and posts, and copy that connects with people affected by leukaemia and those whose fundraising can help to support our work.Your work will grow our presence across social media channels, and feed into other communications and marketing activity raking place across the organisation to deliver our services and raise funds for them. 

This is a hands-on role for someone who enjoys storytelling, understands how to engage audiences, and can turn real stories and moments into inspiring digital content. 

Key Responsibilities

Content Creation 

Plan, film, and edit short-form videos and other content (including Reels, Stories, TikToks, YouTube Shorts) that show our services, staff, and community in action – explaining the impact of our work to patients, carers, professionals and fundraisers.

Capture photos at our Worcester HQ and at events, patient groups, or partner sites around the country.

Write and schedule social posts that match our tone and campaign goals.

Work with the wider Engagement team to generate content for internal communications and direct marketing materials.

Work with the Design Officer to produce graphics and templates for digital channels.

Repurpose patient stories, blog posts, and booklets into engaging social-friendly formats. 

Ensure all content meets accessibility and consent standards. 

Social Media and Engagement 

Manage day-to-day posting across Instagram, Facebook, LinkedIn, and TikTok, and any other relevant channels.

Work with our external social media agency to plan and deliver paid and organic campaigns.

Monitor engagement, respond to comments and messages, and ensure our online tone is kind, inclusive, and supportive.

Track performance through analytics and share monthly reports with the team. 

Collaboration 

Work closely with the Director of Engagement and Design Officer on campaign planning.

Liaise with colleagues across Fundraising, Patient Services, and Information to gather stories and create relevant content.

Support filming or photography days for PR and awareness campaigns.

Contribute to monthly content planning and creative meetings across all communications and marketing activity. 

Travel and Filming 

Visit hospitals, patient events, and partner locations to film or photograph stories that highlight our impact.

Maintain safe and respectful filming practices, including full consent and safeguarding compliance.

Must hold a valid UK driving licence and have access to a car (mileage reimbursed). 

Person Specification 

Essential

• Strong experience creating engaging digital content for social media.
• Confident filming and editing short-form video using mobile or DSLR.
• Excellent written skills and understanding of tone for different audiences.
• Working knowledge of tools such as Canva, CapCut, Adobe Express, or similar.
• Experience managing or contributing to social accounts for an organisation or brand.
• Self-motivated, well-organised, and comfortable working to tight deadlines.
• Full UK driving licence and access to a car. 

Desirable

• Experience working within a charity, healthcare, or community organisation.
• Knowledge of accessibility standards and inclusive design.
• Familiarity with paid social media or Google Ad Grants. 
• Basic photography and graphic design experience.
• Understanding of SEO and analytics tools (Meta Insights, Google Analytics, Looker Studio). 

Why it’s great to work at Leukaemia Care

As well as the satisfaction of knowing you improve the lives of people with leukaemia, blood cancer, we also offer the following:

• Annual leave of 36 days including 8 bank holidays, (for full-time staff, pro-rata for part-time staff).
• Additional discretionary annual leave between Christmas and New Year.
• Pension scheme with Aviva - we will match employee contributions up to 7% of qualifying earnings.
• Life Assurance (also known as death in service benefit) of four times annual salary.
• Employee Assistance programme.
• Cycle to work scheme.
• Enhanced sick pay (as set out in our staff handbook).
• Bereavement leave of up to five days paid leave should the need unfortunately arise.
• Free onsite parking at our offices in Worcester (if applicable)
• Induction training and ongoing training to help you deliver your role
• Staff social events – in person and online to ensure all employees have an opportunity to get involved.

We will also ensure that you are supplied with the right equipment for the job and

to work safely - this may include a laptop as well as equipment to make your working day as comfortable as possible. If the job requires it, we also reimburse pre-approved travel expenses.