Director of supporter communities and groups jobs
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Purpose
The Head of People & Culture ensures that Citizens UK has the people, organisational capacity and enabling culture required to deliver its mission of building people power and strengthening civil society. The role plays a central part in securing a workforce that is capable, motivated and aligned with Citizens UK’s values, enabling the organisation to build strong alliances, support local leadership and achieve lasting social change.
Working as part of the senior leadership team, and under the direction of the Executive Director, Finance & Operations, the role strengthens organisational effectiveness by embedding fair, inclusive and well-governed people practices. Through sound employment frameworks, statutory compliance and a culture that supports engagement, performance and wellbeing, the Head of People & Culture safeguards Citizens UK’s resilience, reputation and ability to deliver impact at scale.
Main Responsibilities
Working as the Head of People & Culture for Citizens UK, reporting to the Executive Director, Finance & Operations, your main responsibilities will include:
People & Culture Strategy
Ensure Citizens UK has the people, capability and organisational shape required to deliver its mission and sustain impact over time.
· Analyse organisational strategy, change priorities and external context to identify their implications for people, capability, structure and ways of working.
· Carry out workforce planning to assess current and future capacity and capability, identifying gaps, risks and realistic options to address them.
· Develop, maintain and refresh the People & Culture strategy so it responds directly to organisational needs and provides clear priorities for action.
· Provide expert people and culture advice to the Executive Leadership Team and Board, informing strategic discussions, trade-offs and decisions.
Talent Management
Develop and implement talent management processes that ensure Citizens UK attracts, retains and sustains the people needed to deliver its work.
· Lead recruitment, selection and onboarding to bring in people who can perform effectively in their roles and are aligned with Citizens UK’s values.
· Develop and maintain retention approaches focused on the key drivers of retention, including meaningful work, effective management, development opportunities, wellbeing, inclusion and fair treatment.
· Identify critical roles and critical talent and put in place practical succession and risk-mitigation plans, including knowledge transfer, handover planning and interim cover where needed.
· Monitor employee experience across the employment lifecycle, using insight from feedback and people data to improve people practices and ways of working.
Performance, Leadership & Capability
Strengthen organisational effectiveness by enabling teams to perform well, grow in capability and contribute consistently to shared goals.
· Maintain and operate performance management processes, including objective setting, regular feedback and reviews, ensuring that staff are clear on expectations and accountable for results.
· Support managers to address performance issues constructively by clarifying expectations, strengthening feedback, building capability and resolving barriers to effective performance.
· Coordinate and deliver learning and development activity that supports managers and staff to build skills, leadership capability and confidence in their roles.
Organisational Culture, Engagement & Wellbeing
Foster a working environment where people feel engaged, supported and able to do their best work together.
· Promote Citizens UK’s values in everyday people practices, supporting managers to translate values into consistent behaviours, decision-making and ways of working.
· Design and operate staff engagement and feedback mechanisms, ensuring staff voice is heard, themes are analysed, and practical actions are taken in response.
· Develop and maintain wellbeing approaches that support psychological safety, healthy workload management, early resolution of concerns and sustainable working practices.
· Support constructive relationships with the Trade Union and enable effective consultation and dialogue on people-related matters.
EDI & Safeguarding
Ensure Citizens UK is equitable, inclusive and safe for all by embedding fairness, care and accountability into how the organisation operates.
· Develop and implement Equity, Diversity and Inclusion priorities, using clear measures to monitor progress, identify gaps and support accountability across the organisation.
· Embed EDI considerations into recruitment, progression, policy development and everyday people decisions, working closely with relevant colleagues to ensure consistency in practice.
· Act as the People & Culture lead for safeguarding, ensuring responsibilities are clear, processes are understood, and concerns are handled appropriately, sensitively and in line with agreed procedures.
· Support managers and leaders to recognise and address inclusion or safeguarding issues early, escalating concerns where required and ensuring appropriate follow-up.
Governance, Risk & Compliance
Ensure Citizens UK has a clear, effective and trusted people governance framework that supports lawful decision-making, fair treatment and organisational confidence.
· Develop, review and maintain People & Culture policies and procedures, ensuring they are legally compliant, values-aligned and understood by managers and staff.
· Provide day-to-day advice and guidance on people-related risk and compliance, identifying emerging issues early and supporting proportionate, lawful responses.
· Manage disciplinary, grievance and other formal employment processes, ensuring fairness, consistency, appropriate documentation and timely resolution.
Systems & HR Operations
Ensure the efficient, reliable and compliant administration of people processes and systems.
· Operate and maintain HR systems, payroll processes and core people administration, ensuring accuracy, confidentiality and compliance with organisational and legal requirements.
· Review and improve people processes to reduce duplication, minimise manual work and improve efficiency, making best use of available technology and automation.
· Maintain accurate and up-to-date people records and data, ensuring information is accessible, secure and fit for reporting, audit and operational needs.
Functional Leadership & Resource Management
Build and manage CUK’s People & Culture function, ensuring that staff and resources contribute effectively to achievement of CUK’s mission.
· Plan, prioritise and sequence People & Culture work to ensure available capacity is focused on the organisation’s most important people risks and priorities.
· Manage the People & Culture budget, including payroll, monitoring spend and applying value-for-money principles in line with organisational policies.
· Manage People & Culture staff and outsourced service providers utilising an engaging leadership style to support effective delivery of expectations.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
· (E) CIPD qualification (Level 7) or equivalent senior-level professional experience in People / HR leadership
· (D) Degree or equivalent qualification in human resources, organisational development, management or a related field
Experience
· (E) Significant experience in a senior People / HR role, ideally within a charity, not-for-profit or values-driven organisation
· (E) Experience of leading and delivering people and culture priorities in complex, mission-led organisations
· (E) Experience of advising Executive and Board-level stakeholders on people, culture, governance and risk matters
· (E) Experience of operating as a senior, hands-on HR generalist, covering strategy, policy, employee relations and operational delivery
· (E) Experience of workforce planning, recruitment, performance management and organisational change
· (D) Experience of working with trade unions or staff representative bodies
Key skills and knowledge
· (E) Strong generalist HR expertise across employment law, compliance, safeguarding, performance management and people governance
· (E) Proven ability to design and implement practical people processes that support performance, inclusion and wellbeing
· (E) Strong coaching capability, with the ability to support managers to address performance, capability and behavioural issues constructively
· (E) Ability to manage complex employee relations matters with judgement, fairness and confidence
· (E) Excellent written and verbal communication skills, including the ability to present clear advice and recommendations to senior leaders and boards
· (D) Knowledge of HR systems, people data and process improvement to support efficient delivery
Personal qualities & values
· (E) Strong commitment to social justice, inclusion and the values and mission of Citizens UK
· (E) Values-led and relational leadership style, combining empathy, integrity and pragmatism
· (E) Resilient and adaptable, able to manage competing priorities in a fast-paced and evolving environment
· (E) Comfortable working within an accountable team culture, open to feedback, reflective practice and continuous improvement
· (D) Willingness to work occasional evenings or weekends, and to travel when required to support organisational priorities
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Working with the Director of Research, this role will have management of the clinical development process at Cure Parkinson’s. The charity supports a large treatment selection process that feeds new clinical trials seeking disease modification. This is an exciting time in Parkinson’s research and there is the opportunity to have a really meaningful impact by joining the Cure Parkinson’s team as we expand our funding schemes and initiate new ventures.
As our Clinical Research Manager, you will have a PhD in life sciences (an MD or MBSS would advantageous) and significant experience in clinical trial development. You must have a strong understanding of Parkinson’s, the biology associated with the condition, and the agents currently in development. You will require excellent organisational and communication skills as you will be representing the charity via stakeholder engagement. Working as an effective member of our Research Team you will be able to handle multiple tasks with precision simultaneously and be comfortable building relationships and providing support for researchers.
To apply please upload your CV and a supporting statement (max 2 pages) outlining why you are interested in the role and how you meet the requirements of the role.
Everything we do is to move us closer to our goal, of finding new treatments to slow, stop or reverse the progression of Parkinson’s.



The client requests no contact from agencies or media sales.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Citizens UK has played a pioneering role in introducing and developing community sponsorship of refugees in the UK. In response to the Syrian refugee crisis in 2015, we campaigned successfully for the introduction of community sponsorship in the UK. Citizens UK was then instrumental in proving the model can work in the UK and through training, advocacy, and coordination, we have helped hundreds of local groups welcome thousands of refugee families. In 2022, Citizens UK expanded its work by launching the Communities for Ukraine programme, matching Ukrainian refugees with UK hosts and most recently has run Communities for Afghans, resettling dozens of refugees. Throughout, it has combined grassroots organising with national advocacy to build a sustainable, community-led model of refugee resettlement. In 2025, we campaigned successfully to persuade the Government to introduce ‘named sponsorship’, giving communities greater choice in who they would sponsor. This creates a huge opportunity to grow community sponsorship and to enable UK civil society to step up and honour our proud tradition of offering sanctuary.
Head of Community Sponsorship Role
This is a rare opportunity to lead Citizens UK’s community sponsorship campaign and help build the movement that will be at the heart of a community-led welcome.
This new role comes at an exciting and crucial time, as we seek to build and embed this new form of named community sponsorship in the UK. As Head of Community Sponsorship you will lead on our strategy to develop named sponsorship as a transformative part of the UK’s approach to refugee resettlement and community power. This will involve building a broad-base of civil society partners ready to sponsor refugees and to add their voice to the campaign. You will lead on the campaigning and advocacy strategy as we ensure quality in the Government policy and cross-Party political support. Citizens UK acts as the Lead Sponsor for local community sponsorship groups and you will oversee their ongoing support and further engagement.
The role foster collaboration with Citizens UK Organisers and alliances, develop sustainable funding strategies, and ensure alignment with Citizens UK’s broader migration and transformation goals. The role will work alongside Citizens UK’s Migrant and Refugee Organising Team and will contribute to the efforts to build the power to create a more welcoming country. You will lead on relationships with senior stakeholders, policy makers, and funders, and support the creation of campaigns and resources to expand public awareness and support for community sponsorship. With responsibilities spanning communications, and external representation, the role is key to shaping Citizens UK’s refugee resettlement strategy and building its national impact as a driver of cohesion.
Working as the Head of Community Sponsorship for Citizens UK, reporting to the Assistant Director for Migrant and Refugee Organising (MARO), your main responsibilities will include:
Career Pathway Headings
Objectives
Contribute to Citizens UK and Project Strategic Objectives
• Build a broad and deep engagement across civil society in named sponsorship, demonstrating the potential for scale and the big tent of support.
• Develop and implement campaign approaches that secure policy goals and build cross-Party political support.
• Develop strategy that develops the leadership of local Citizens members and refugees, strengthens civic institutions and builds trust across difference.
Build and Manage Projects & Achieve Work Targets Effectively
• Oversee multiple work strands, working in partnership.
• Develop and manage project workplans, KPIs and budgets, ensuring delivery to time, standard, and impact goals.
• Establish systems for performance tracking, evaluation, and continuous improvement across project streams.
Learning, Expertise, Wellbeing & Inclusion
• Act as a senior expert in sponsorship strategy; coach and mentor staff and partners, and facilitate learning across departments and projects.
• Influence and lead the integration of equity, wellbeing and refugee voice into strategic decisions and delivery frameworks.
Develop and Manage External Relationships
• Lead high-level relationships with national and senior stakeholders, including government departments (e.g. Home Office), civil society institutions and funders.
• Build and manage partnerships that advance sponsorship reform and position Citizens UK as a sector leader.
• Ensure stakeholder experience is consistently excellent and take the lead on resolving reputational risks or tensions.
Communications
• Act as a senior spokesperson for Citizens UK’s sponsorship work in the media, at public events, and in government or civil society forums.
• Lead the design and implementation of a high-profile communications strategy to influence narratives on refugee welcome and community leadership.
• Ensure communications align with ethical storytelling principles and amplify sponsor and refugee voices responsibly.
Develop and Manage Internal Relationships
• Lead and develop high-performing cross-functional teams, with clear expectations, direction, and collaboration structures.
• Effectively line manage senior staff and foster shared leadership culture across sponsorship and Citizens UK team
• Ensure that the community sponsorship strategy is aligned with Citizens UK’s other campaigns and work closely with other members of Migrant and Refugee Organising team.
• Contribute to senior leadership structures, including strategic planning processes and transformation initiatives.
Generate Income and Resources
• Initiate and grow significant and sustainable income streams to fund Citizens UK’s sponsorship work.
• Develop and lead high-value funding partnerships with trusts, foundations and strategic donors.
• Demonstrate strong budget oversight and ensure effective use of financial and human resources in sponsorship delivery.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
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Degree or equivalent experience in a relevant field such as migration, social policy, international development, or community organising (D)
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Management or leadership qualification, or relevant CPD in project or programme management, public policy, or team leadership (D)
Experience
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Proven experience in leading complex, multi-stakeholder programmes related to refugee resettlement, community organising, or social impact (E)
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Demonstrable track record of strategic leadership in a charity or community-focused setting (E)
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Experience of managing cross-functional teams to deliver against ambitious organisational goals (E)
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Experience of developing and sustaining strategic partnerships with civil society organisations, local authorities, or government departments (E)
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Experience in leading campaigning and influencing strategies to secure changes in Government policy (E)
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Experience of designing and implementing systems for monitoring, evaluation, and learning to track progress and report to funders and or government stakeholders (D)
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Demonstrable experience of driving collaborative campaigns or outreach efforts that engage diverse communities (E)
Key skills and knowledge
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Strong leadership and team coordination skills – able to motivate, direct, and support multidisciplinary teams across multiple workstreams (E)
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Excellent project and performance management skills – able to set strategic priorities, delegate effectively, and ensure accountability (E)
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In-depth knowledge of refugee resettlement systems, community sponsorship models, and UK migration policy, including recent developments affecting Afghan and Ukrainian pathways (E)
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Knowledge and skills in community organising and an understanding of how community sponsorship and campaigning connect with and support the method and aims of organising (E)
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Outstanding written and verbal communication – confident in producing compelling cases for support, policy communications, and public messaging (E)
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Ability to design and deliver stakeholder engagement strategies, with a clear understanding of influencing policy and public opinion (E)
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Skilled in developing and managing strategic partnerships with funders, policy-makers, and community groups (E)
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Strong analytical and problem-solving skills – able to assess complex challenges, identify risks, and implement effective solutions (E)
Personal qualities & values
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A mission-driven leader with a passion for refugee rights, community empowerment, and social justice (E)
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Politically astute and able to navigate relationships with stakeholders from civil society, government, and grassroots communities (E)
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Collaborative and people-centred, able to work constructively across teams and with volunteers, refugees, and community leaders (E)
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Committed to embedding refugee leadership and lived experience into programme design and delivery (E)
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Resilient, adaptable, and able to manage competing priorities in a fast-paced and evolving policy environment (E)
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Comfortable working within an accountable team culture – open to feedback, reflective practice, and continuous improvement (E)
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Willingness to work occasional evenings or weekends, and to travel when necessary to support programme delivery (E)
Note:
At Citizens UK, we work with communities to develop leaders, strengthen organisations, campaign for change and organise across difference. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
The client requests no contact from agencies or media sales.
Right now, millions of people across the UK are living with financial insecurity. Parents are choosing between heating and food. People who fall ill find themselves unable to work and without support. Countless others lie awake at night worrying about bills they cannot pay. At Turn2us, we believe none of us should have to face these challenges alone - and we exist to change the systems that allow them to persist.
Turn2us is working towards a future where everyone in the UK has financial security so they can thrive. We combine direct support and innovative digital tools, such as our online Benefits Calculator and PIP Helper, with influencing, policy and systems change. Across our organisation, colleagues bring deep expertise, compassion and ambition, united by a shared belief that financial hardship is not a personal failing, but a systemic issue that can and must be changed.
The Income & External Affairs Directorate plays a critical role in making this vision a reality. Through relationship-led fundraising, commercial partnerships, communications, and policy and influencing work, the directorate ensures Turn2us has the resources, profile and voice needed to maximise our impact. It connects our work with the people, organisations and institutions that can help drive lasting change. While we have built strong momentum and significant partnerships in recent years, we know there is far more potential to realise.
As Director of Income & External Affairs, you will be a key member of our Leadership Team, working closely with colleagues across the charity and with our Board. You will lead the growth of sustainable income, develop powerful and values-led partnerships, strengthen our public voice, and help shape a policy and advocacy agenda grounded in the experiences of people facing financial hardship. You will also play a vital role in building trust, credibility and influence across sectors to help shift the systems that keep people locked in financial insecurity.
We are looking for an exceptional and values-driven leader with a strong track record in relationship-based income generation, partnerships and influence. This experience may come from the charity sector or a commercial environment. We are not seeking a specific career path or background; instead, we actively welcome applications from people who bring new perspectives, transferable skills and different ways of thinking. What matters most is a deep commitment to our purpose, a willingness to learn and the confidence to lead with curiosity and humility.
This role calls for persuasive leadership, emotional intelligence and the ability to build trust across diverse teams and stakeholders. You will thrive if you enjoy working collaboratively, sharing power and leading in a way that is inclusive, supportive and ambitious.
This is a genuinely exciting and critical role - for our staff, our partners, and most importantly, for the people we exist to serve. We are particularly keen to hear from people with lived experience of financial insecurity. If you share our values and feel inspired by our vision of a more just and financially secure society, we would love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. Applications should include a CV and covering letter. If you would like an informal discussion about the role, please email Mark Crowley at Tall Roots.
About The Public Interest Law Centre
The Public Interest Law Centre exists to challenge unlawful state practice and systemic injustice through legal representation, strategic litigation, research and legal education. We specialise in public law, actions against public authorities and public inquiries, bringing cases to court for individuals and grassroots groups who have been treated unfairly.
We hold government and public bodies to account, challenge unlawful policies and practices, and promote access to justice for marginalised individuals and communities. We will not rest until we achieve a fairer and more equitable society.
About the Role
As Fundraising Manager, you will work closely with, and be fully supported by, the Director to execute and implement PILC’s fundraising strategy, with a specific focus on trusts and foundations. You’ll be a skilled fundraiser with demonstrable experience in securing income from trusts and foundations.
Position: Fundraising Manager
Responsible to: Director
Location: Cambridge Health, London (E2) / Hybrid working - two days per week in the office
Hours: 35 hours per week (full-time), or part-time, with flexible working around core hours
Salary: £41,814 - £47,464 per annum (from 1 April 2026)
Main Responsibilities
- Develop and maintain a strong, strategic pipeline of trust and foundation prospects aligned with organisational priorities and funding needs.
- Grow PILC’s individual donor and supporter base.
- Work closely with the Director and project teams to translate our legal and advocacy work into clear, compelling funding propositions.
- Manage the full grants cycle, ensuring excellent stewardship and compliance with funder requirements.
- Build new relationships with trusts and foundations and steward relationships with existing funders.
- Secure income from trusts and foundations, including developing multi-year or higher-value grants over time.
- Ensure all fundraising activity complies with PILC’s Ethical Fundraising Policy and relevant regulations.
Annual leave and benefits
- We offer 25 days of holiday per year, plus additional time off over Christmas when our office closes
- A 7% employer pension contribution and option to join our Salary Sacrifice Pension Scheme
- Flexible working around our core hours of 10am – 4pm
- Friendly, collaborative and truly inclusive culture
- Laptop and mobile phone
- Support and supervision
- Learning and development budget
- Access to our 24-hour Employee Assistance Programme
- Enhanced support when you need it most, including enhanced maternity pay, family leave policies and sick pay
Please review the recruitment pack before applying which contains:
- Background information about PILC
- Information about the selection process
- A detailed role description and person specification
- Application form
- Equality & Diversity monitoring form
How to apply: Please submit your completed application form and equality and diversity monitoring form to the email address in the recruitment pack by the closing date: Friday 14 February 2026 at 12pm.
Interviews will commence before the end of February 2026.
Please note, we do not accept CVs.
PILC exists to challenge systemic injustice through legal representation, strategic litigation, research and legal education.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser – South East (Kent, Surrey or Sussex)
We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!
This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the South East region.
As the Community Fundraiser covering the South East you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK. Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.
- Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
- Do you live in Kent, Surrey or Sussex?
- Do you have at least one years' experience of working in a professional Community Fundraising position?
Have you answered Yes to these questions?
Does this sound like the opportunity to really get 2026 off to an amazing start?
If you have the skills and ambition that we are looking for we welcome your application. We are really looking forward to welcoming a new member to our team!
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Southall Community Alliance (SCA) is a charity that has been working in Southall for
over 30 years. We seek an enthusiastic and experienced Operations & Capacity
Building Manager to oversee the project work of our charity over the next two years.
We are looking for a candidate with excellent interpersonal skills, community
engagement and fundraising experience and the confidence to manage and deliver
projects that will extend our work and enhance local networks.
You will report to the SCA Director and be part of the growing SCA staff team.
Title: Operations & Capacity Building Manager
Salary: £36,000 per annum
Duration: Full time, two year fixed term contract, with the possibility of an
extension subject to review.
Location : Southall Town Hall, 1 High Street, Southall, UB1 3HA
Annual leave : 25 days
Job Description
1) Managing delivery of SCA’s funded projects and project related staff
2) Community outreach and engagement with a diverse range of residents and
stakeholders
3) Work with adults and young people to arrange training on community
campaigning, capacity building and equality issues
4) Promoting work on social media or website to share good practice and case
studies
5) Arranging arts and creative activities to engage young people
6) Prepare publicity to promote awareness of activities arranged in partnership
with statutory and community based partners
7) Preparing agendas, minutes and other relevant materials relating to SCA
projects
8) Supporting the recruitment and supervision of volunteers
9) Provide support for preparing monitoring, performance and evaluation reports
relating to project activities
2
10) Identify and apply for funding opportunities to sustain SCA projects and core
work
11) To ensure inclusion and diversity in all aspects of SCA’s operation and work
12) To report to the SCA Board of trustees and advisory boards, as required
13) To undertake other such duties as may be assigned by the SCA Director from
time to time
To bring together voluntary and community groups, businesses and local residents in Southall to address the social, cultural, religious & local needs.


About the role
Community Services at The Passage are delivered from our Resource Centre in Victoria, which provides a single, accessible entry point for people experiencing or at risk of homelessness. The Resource Centre acts as a central hub, enabling people to be assessed once and supported to access the most appropriate accommodation, services or onward referrals based on their individual needs.
People are supported by skilled client facing staff who work with them to understand their circumstances and identify the right pathway of support. Alongside assessment and casework, the Resource Centre provides immediate welfare services to help meet urgent needs and stabilise people at times of crisis.
Following assessment, Community Services deliver a range of specialist and preventative interventions, including rapid rehousing for those at imminent risk of homelessness, advice and advocacy, employment and skills support, housing-related casework delivered in partnership with the local authority, and assertive engagement for people less able to access services independently. The overall aim is to prevent homelessness wherever possible and to support people to move quickly into safe, stable accommodation.
Key responsibilities
Strategic Leadership and Service Development
- Lead delivery of The Passage’s 3-year strategy as it relates to Community Services, ensuring services are preventative, trauma-informed, and outcomes-focused.
- Develop, implement and monitor an annual Community Services business plan, reporting to the Quality & Services Committee and Board as required.
- Provide strategic leadership for No Night Out, ensuring it continues to deliver rapid, effective interventions aligned to Westminster’s homelessness strategy and wider system reform.
- The post holder will be responsible for embedding equality, diversity and inclusion across Community Services, ensuring services are accessible, inclusive and responsive to the diverse needs of people we support, and that inclusive practice is reflected in service delivery, staff development and partnership working.
- Identify, develop and lead new service opportunities, including bid development and commissioner engagement for Community Services.
- Lead planning and operational delivery for Severe Weather Emergency Protocol (SWEP) and other system-wide responses.
Safeguarding, Risk and Community Impact
- Act as Safeguarding Lead for Community Services, ensuring robust policies, training, escalation pathways and safe practice across all services.
- Maintain oversight of risk management, incident reporting, and health & safety compliance within Community Services.
- Lead locality management across services, including proactive management of anti-social behaviour (ASB) and community impact in a dense residential environment.
- Hold responsibility for security provision within Community Services, ensuring appropriate deployment, escalation and alignment with The Passage’s values and legal responsibilities.
- Work closely with local residents, businesses, the local authority and other stakeholders to manage concerns, maintain confidence, and protect The Passage’s reputation.
Operational Leadership and People Management
- Provide clear leadership and direction to Community Services managers and teams, fostering a culture of accountability, learning and continuous improvement.
- Recruit, develop and retain high-performing teams, ensuring robust supervision, appraisal and development planning.
- Ensure consistent application of people policies, including performance management, grievance, disciplinary and absence processes.
- Support managers to define clear roles and responsibilities aligned to service objectives and contractual requirements.
- Champion co-production and lived experience involvement in service design and delivery, working closely with the Lived Experience Project Manager.
Primary Services and Resource Centre Operations
- Hold strategic and operational responsibility for Primary Services, including the catering function within the Resource Centre.
- Ensure full compliance with food hygiene, health & safety, and all relevant regulatory and legal requirements.
- Work closely with Fundraising to support corporate volunteering and “Kitchen Takeover” initiatives, ensuring safe, high-quality delivery that enhances supporter engagement while protecting service users and staff.
- Balance operational integrity, safeguarding and service quality with supporter and volunteer experience.
Financial Management and Funding Stewardship
- Set and manage realistic budgets and forecasts across Community Services, working closely with Finance and Fundraising.
- Oversee multiple funding streams, including large trusts, grant-giving bodies and commissioned services, ensuring full compliance with funding conditions and reporting requirements.
- Support managers to understand and deliver against budgetary and income-related targets.
- Contribute to the development of funding proposals and service models that align with organisational strategy and funder priorities.
Monitoring, Evaluation and Impact
- Strengthen monitoring, evaluation and learning across Community Services, supporting teams to evidence impact and improve practice.
- Analyse service data (e.g. In-Form) to identify trends, risks and opportunities for improvement.
- Produce high-quality narrative and impact reporting for funders, commissioners and supporters, demonstrating both quantitative outcomes and qualitative change.
- Work with Fundraising to showcase frontline work through supporter communications, social media and events.
External Relations and Partnerships
- Develop and maintain strong strategic and operational partnerships across Westminster and the wider homelessness sector.
- Work closely with Fundraising colleagues to steward corporate partners, major donors and trusts, including hosting visits and events.
- Represent The Passage in multi-agency forums, contributing to system-wide solutions and best practice.
Organisational Leadership
- Actively contribute as a member of the Senior Management Group, supporting organisational planning, innovation and culture.
- Provide reports to, and attend, Board and Committee meetings as required.
- Deputise for the Director of Housing & Services when appropriate.
- Role-model The Passage’s values and commitment to dignity, respect and excellence.
- Work flexibly in line with organisational needs.
Desired experience
Experience
- Senior leadership experience within homelessness, housing-related support, social care, or a closely aligned sector, with responsibility for multiple frontline services and managers.
- Proven experience leading preventative or rapid-response services, such as homelessness prevention, assessment services, outreach, crisis response or equivalent, including partnership working with local authorities.
- Demonstrable experience of safeguarding leadership, including acting as a designated or senior safeguarding lead and managing complex risk, incident response and escalation.
- Experience of managing services in complex localities, including community impact, ASB, neighbour relations and working alongside security provision or comparable risk-managed environments.
- Experience of managing multiple funding streams, including trusts, grants, and/or commissioned services, with responsibility for compliance, reporting and supporting income generation.
Knowledge and Skills
- Strong strategic and operational leadership skills, with the ability to translate organisational strategy into effective, high-quality service delivery and measurable outcomes.
- Excellent people management capability, including coaching senior managers, handling performance, and fostering a culture of accountability, learning and continuous improvement.
- Sound understanding of safeguarding, health & safety, and regulatory compliance, with the confidence to provide assurance across diverse services, including food provision and volunteer-involved activity.
- Highly developed partnership and influencing skills, able to build credibility with commissioners, funders, residents, corporate partners and senior stakeholders in a high-profile environment.
- Strong financial and analytical skills, including budget management, monitoring performance data, and producing clear, compelling reports that demonstrate impact to funders, boards and supporters.
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
The client requests no contact from agencies or media sales.
Join an amazing charity that makes a difference for the more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.
About you:
This is a terrific opportunity to play a fundamental role as Research Communications Manager at Muscular Dystrophy UK’s in developing and shaping our research communications ensuring the timely and proactive communication of our research impact.
- You will have a strong ability for explaining research and science to a lay audience.
- You will also proactively identify communication opportunities and ideas for engaging content to promote and publicise our research projects.
- You will work closely with teams across the organisation providing them with information about our research activity to support their work.
- You will manage the charity’s research information service, our Research Line.
- You will work with the Director of Research and Innovation and Director of Marketing and Communications to lead the development of our research communications plan.
Your Cover Letter Guidance
When submitting your application, please ensure your cover letter provides clear evidence of the following:
• Experience of communicating scientific and clinical information to a range of target audiences
• Proven experience in communicating complex research topics to a lay audience
• Excellent interpersonal skills with an ability to build effective relationships internally and externally
•Proactive and able to identify communication opportunities and ideas for content in a range of formats
• Excellent copywriting, editing and proof-reading skills with ability to create written content for a range of audiences, especially lay audiences
Your cover letter should demonstrate how your background aligns with these criteria, using specific examples where possible.
About us:
Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.
This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Values and behaviours:
- A positive attitude and approach that reflect the charity’s values.
- Seek opportunities to contribute to the development of the charity.
- A commitment to and an understanding of disability issues, equality, diversity and inclusion.
- Always demonstrate role model behaviour.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.
Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
Location: We operate a hybrid model (home and office, London SE1).
Closing date: Monday,16th February
NB Interviews likely to be held on Tuesday, 24th February and Wednesday, 25th of February
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for a family support worker and we would like to hear from you if you have a Level 3 qualification or substantial work experience related to social care, social work, family support or early help. The ideal candidate will also have experience working with children, adolescents and families and have knowledge of parenting skills.
The role of the Family Support Worker is to directly support, maintain and develop the network around the child, liaising, building relationships and communicating between multiple agencies and multi-disciplinary roles, these include, the local authority, social workers, family members, carers and significant others and the child in placement.
Within the community, the role is closely linked with each child in placement and will closely work with the Community Director and the senior management team to ensure that it meets the therapeutic and educational needs and interests of each child. This will necessarily include working closely with professionals and developing their expertise in a psychoanalytic-systemic approach to care, education and treatment.
Responsibilities include:
- Ensure that plans for the process of assessment, co-ordination and delivery of placement and family support and transition plans are developed and managed on a day to day basis to agreed standards.
- Co-ordinate and facilitate contact arrangements, linking with networks and families in a manner which is integrated with the community’s existing relationship and contribute to and develop its professional effectiveness.
- Contribute to the holistic assessment of needs of children, families and networks.
- Devise and develop tailored packages of support based on assessment.
Childhood First is committed to safeguarding children. Appointments will be subject to a satisfactory DBS Disclosure and references.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Outside the Box we make a real difference, positively changing the lives of the people with learning disabilities/autism. To build on our success, we are now looking for someone special to lead our ‘day’ services (OTB Choices).
OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. We are at an exciting stage in our delivery and development and are seeking an exceptional person to lead and manage our services, ensuring consistently high quality provision that really does make a difference.
You will play a pivotal role in our work, proactively leading a diverse team and multi-site operations to achieve targets and outcomes. You will be solution-focused, have the strength, vision and evidenced track record of an experienced manager and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.
To apply, please submit a full CV together with a covering letter (no more than 4 sides of A4) setting out your experience and suitability for the Service Manager/Director role, taking account of the details in the attached application pack (above) and reflecting your understanding of our charity and Outside the Box.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full-time permeant
Salary: £39,000 gross, per annum
Closing Date: 1 March 2026
Face to Face Interviews: Either 25 or 26 March 2026
Application: CV & Covering Letter
Are you a Safeguarding professional looking for a new opportunity and challenge? We are currently looking for an exceptional Safeguarding Officer to join our expanding team.
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
About the role
We have an opportunity for a Safeguarding Officer to join our very busy team!
The organisation has a strong safeguarding ethos promoting the overall safety, safeguarding and welfare of all of our members. We are seeking individuals who have experience of the voluntary youth or community sector or other relevant professional field and have direct practice experience of working with children & young people in a safeguarding context. You will have excellent knowledge of the principles and practices of Early Help along with experience and knowledge of statutory requirements, and best practice guidance, relating to the safeguarding of children, young people and adults at risk.
Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures and statutory duty.
We aim high and strive for excellence in our practices to safeguard children, young people and adults at risk. We are continually evolving and seeking ways to improve and enhance our safeguarding practices as we move forward.
Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances.
Requirements
- Support, guide and coach SCC volunteers to implement a local response to safeguarding concerns
- Effective and skilful management of an allocated caseload
- Lead professional – Allegation Management
- Action referrals to statutory agencies e.g. Local Authority Designated Officer, Police, Children’s Services, Social Care or equivalent across the UK (including DBS, PVGS)
For further information, please download the full Recruitment Pack.
For applications to be considered, it is essential that both a CV & Supporting Statement are submitted. Supporting statements should detail how a candidate’s qualifications, skills and experience meet the requirements of the Job Description and Person specification.
Without this, we sadly will be unable to progress your application for this role.
Benefits
- 25 days annual leave per annum increasing with length of service
- Hybrid working for many roles
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
Safer Recruitment - We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
We are seeking a highly organised, analytical and proactive Project Officer to join our Professional Standards team at the Royal College of Radiologists (RCR).
This is a fantastic opportunity to contribute to work that directly shapes clinical practice and supports radiologists and oncologists in delivering safe, high quality patient care.
The Professional Standards team leads the development of professional guidance and resources used across imaging and cancer services. As Project Officer, you’ll coordinate multiple projects from initiation through to publication, collaborating closely with clinical experts, College Officers and colleagues across the organisation. If you thrive in a dynamic environment, enjoy problem solving, and have exceptional attention to detail, we’d love to hear from you.
What you’ll do
- Coordinate multiple guidance and standards projects from start to finish.
- Support clinical working groups with meetings, actions and project documentation.
- Contribute to drafting, editing and quality checking medical guidance.
- Manage version control and ensure documents are clear, accurate and publication ready.
- Work with teams across the organisation to support dissemination, evaluation and review of resources.
What you’ll need
- Strong project planning and coordination experience.
- Knowledge of project management principles and systems.
- Excellent written communication and advanced Microsoft Word skills.
- Exceptional accuracy, attention to detail and organisational ability.
- Confidence working independently, managing competing deadlines and solving problems.
- Strong stakeholder communication skills and a collaborative mindset.
Why join us
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Senior Manager: Specialist & Outreach Services
Reports to: Director of Services
Location: Nankeville Office & Women’s Support Centre, Woking (Hybrid)
Hours: Full time (35 hours per week), to be worked flexibly for needs of business
Salary: £41,000 - £45,000 p.a.
Please note that this post is open to women only under Schedule 9, Part 1 of the Equality Act 2010, due to the nature of the services delivered within the Women’s Support Centre and the needs of the service users.
Who we are
Catalyst Support is a leading Surrey charity dedicated to championing wellness across communities, transforming lives by addressing mental, physical, and emotional health needs. Guided by the belief that wellness is a right for all, we empower individuals and communities with innovative, accessible services. Our values are kindness, integrity, and commitment.
About the role
This is a senior, hands-on leadership role with immediate operational responsibility and strategic outreach portfolio leadership.
As the Senior Manager: Specialist & Outreach Services, you will provide strong, visible leadership to Catalyst Support’s specialist and outreach provision, with an initial core focus on the Cuckooing Assertive Outreach Service. Managing the cuckooing team, you will provide direct operational oversight while developing and leading the service, ensuring safe, trauma-informed, high quality delivery and effective partnership working across Surrey.
You’ll support and guide a team of staff, helping them stay motivated, work well together, and deliver meaningful support, while holding accountability for performance and practice. Building a positive team culture will be key, encouraging collaboration, learning, and shared responsibility. You’ll also manage key relationships with commissioners, partners, and stakeholders, and work closely with the Director of Services to help shape and deliver strategic priorities.
You will work closely with, and be based regularly within, Catalyst’s Women’s Support Centre, supporting services working with women affected by domestic abuse, on their journey of recovery and living with complex trauma.
Alongside this, the role is designed to grow into the strategic and operational leadership of Catalyst’s wider Specialist & Outreach portfolio, bringing coherence, quality and sustainability across services working with people experiencing multiple disadvantage.
The role is line managed by the Director of Services and you will play a key role in shaping the future operating model for specialist and outreach services.
About you
We are looking for candidates with:
- A relevant professional qualification in mental health, substance use, criminal justice, social care or a related field and/or substantial equivalent professional experience, with a strong applied understanding of trauma-informed and outreach-based practice.
- Significant experience working in specialist, outreach or community-based services, supporting people experiencing multiple disadvantage, including exploitation, domestic abuse, substance use, mental ill-health and criminal justice involvement.
- Proven experience of managing staff and services in complex environments, including line management, supervision, and leading programmes or projects within operational settings.
- Strong Safeguarding knowledge and sound professional judgment with experience of holding safeguarding decisions in multi-agency contexts.
- Demonstrable ability to combine hands-on operational leadership with strategic thinking, including service development, performance improvement and change.
- High level of emotional intelligence, resilience and integrity, with the ability to hold complexity, lead others through change, and work in partnership with a range of stakeholders and partners.
Benefits
- 26 days annual leave plus bank holidays (rising with service)
- Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
- Birthday leave, employee discounts, and flexible working where possible
- Supportive probation, sick pay after probation, and wellbeing/EAP resources
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.
Please refer to the Job Description for further information about this role.
To apply, please submit your CV and a cover letter which set out how your skills and experience align with the requirements of this role as per the Job Description.
The client requests no contact from agencies or media sales.
We are recruiting for a new general manager post.
Our General Manager will be a key member of Different Planet Arts small staff team. Working closely with the Artistic Director and the Board of Trustees as part of the Senior Management Team, you will manage and organise operational support for Different Planet arts programme, ensuring we provide an excellent service to our participants, partners and audiences. This role is suitable for someone building a career in operations.
We are looking for someone who can maintain and provide the right systems and structures to enable others to lead and create our arts projects, and provide ongoing, efficient admin support. You will manage and be responsible for our systems and processes for financial administration, fundraising, governance procedures and processes, monitoring and keeping the Different Planet Arts office running day-to-day as an administrative hub. You will work closely with our treasurer (who is responsible for creating quarterly Management Accounts.)
This is an ideal role for someone with strong administrative or company management experience who wants to help shape the culture and infrastructure of our much loved award winning inclusive theatre company.
Please see the general manager job description and application forms enclosed
The client requests no contact from agencies or media sales.