Diversity jobs

The Woodland Trust is looking for two Management Accountants partner our senior leaders and budget holders to ensure the Trust has robust financial budgeting.

The Role: 
•    You’ll prepare monthly management accounts for departments including full commentary.
•    You’ll provide accurate management reporting to ensure stability and growth throughout the Trust.
•    You’ll work in collaboration with budget holders to deliver on their approved budgets/ forecasts and advise and train where necessary.
•    You’ll ensure compliance with internal controls, processes, financial regulations, Charity Commission, Forestry Commission and Gambling Commission through reviews and checks.
•    You’ll review and develop practices, systems and reporting tools to improve process.
•    You’ll provide financial information, communicate recommendations and risk analysis to enable Senior Management to make strategic decisions. 
•    We are recruiting for two Management Accountants on a 12 Month fixed term contract. 
•    This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
•    Experience in developing, producing and reviewing monthly management accounts.
•    Knowledge of Microsoft Office with advances skills in Excel.
•    Experience in providing accurate management reporting.
•    Strong collaboration skills with the ability to work with stakeholders and budget holder to deliver on their approved budgets.
•    Knowledge on best practice guidelines and financial, Forestry Commission and Charity Commission regulations.
•    Experience in financial risk analysis, reconciliations and variance analysis.
•    Strong communication skills with the ability to influence and persuade decision making.
•    Qualified in ACCA/CIMA/ACA/ICAS/CIPFA
•    Experience preparing reports and presentations to be delivered to the Finance Committee

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

1st stage task will take place on the 2nd December 25.

2nd stage Interviews will be held via Microsoft Teams on 10th December 25

We have an exciting opportunity for a Children and Young Persons Caseworker to join the National Homicide Service in the Berkshire and Hampshire area of England, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home working based with travel in the Berkshire & Hampshire area of England.

As a Homicide Service Children and Young Person caseworker you will be:

• Delivering a specialist service to children and young people (CYP) bereaved by homicide, and for those CYP who have witnessed a homicide
• Working collaboratively and jointly within the Homicide Service and other relevant organisations that can help to progress identified needs and ensure that young people are central to all processes that involve them.
• Acting as the designated caseworker and manage a caseload
• Implementing the CYP Homicide Service Delivery Model
• Work closely and support colleagues to provide a trauma informed service to children and young people.

You will be responsible for providing a high-quality, front-line service to bereaved young people following murder or manslaughter. Working with colleagues in the National Homicide Service, as well as partner agencies including education, police, courts, social services and many other statutory and third sector organisations.

You will need to be able to travel to face to face sessions within, and occasionally outside of region, and therefore a driving license and use of a car are essential. You will be reimbursed for all travel costs.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Job Title:            Public Affairs Manager 

Reports to:           Head of Policy and Campaigns

Location:         Hybrid & Borough High Street, London SE1 (2 days a week in the office)

Salary:             £46,000 

Contract:         18 months (with potential for extension)

Hours:                35 hrs per week.

About the role

We’re looking for a resourceful, experienced public affairs manager to join our dedicated team working to bringjustice, meaningful recognition and lasting health improvements to a community that has suffered as a result of the biggest treatment scandal in NHS history.

This is a rare opportunity to work for an organisation with a high profile within the political and health policy landscape with a 50-year track record of effective advocacy for our small community of people living with genetic and acquired bleeding disorders and their families. Most importantly, this role has the potential to directly improve peoples’ lives. 

Around two thirds of our members are impacted by the contaminated blood scandal of the 1970s and 80s, which was recently investigated by the Infected Blood Inquiry. The resulting report in 2024 recommended improved health resources for people with bleeding disorders as well as compensation and support for those infected and affected by the scandal.

Although significant progress has been made, there’s a lot more to do. Maintaining political pressure and keeping this issue in the public eye are essential to ensure our members receive the support and recognition they deserve. As public affairs manager you will bring energy, contacts, knowledge and ideas to strengthen and broaden engagement with MPs, peers and decision-makers. 

In addition to our infected blood work, you will support other projects, including challenging gender inequality in accessing treatment and care and ensuring that people living with rare bleeding disorders have access to the latest cutting edge technologies.

Background and purpose 

We are the only UK-wide charity for all those affected by a genetic bleeding disorder, a community of individuals and families, healthcare professionals and supporters.

For more than 75 years we have campaigned for better treatment, been a source of information and advice and supported people living with life-long conditions.

We want to ensure that everyone affected by a bleeding disorder: 

Lives the best life that they can

Never feels alone or isolated

Feels empowered and confident. 

We do this by: 

Improving understanding about living with a bleeding disorder

Providing support at all life stages

Influencing and advocating on policy and access to treatment. 

More than 40,000 men, women and children in the UK have a diagnosed bleeding disorder, and the number rises every year. Membership of the Haemophilia Society is free and open to all. 

Key Responsibilities:

• Develop our public affairs strategy to forward the policy goals of THS 
• Translate the governmenthealth strategy and communicate its impact on the bleeding disorders community.
• Support the APPG on Haemophilia and Contaminated Blood, acting in capacity as THS secretariat to the group
• Develop and maintain relationships with MPs, peers and other health policy stakeholders. Recognising and creating opportunities to promote the work and strategies of THS and raise issues in the houses
• Working closely with the team to lead on the legislative changes which would impact on the infected blood community 
• Represent the interests of THS and its policies at parliamentary events and relevant stakeholder groups
• Represent THS in areas such as the life sciences,access to treatment and care in the UK

·Track relevant activity in Westminster and provide relevant updates to colleagues

• Work alongside communications team to produce updates on public affairs activities.

Person Specification

Experience, qualifications

Essential qualities, skills and experience

·Evidenced experience of working within the public affairs environment in the UK 

·A demonstrated understanding of the challenges in health, disability and work policy

·Ability to recognise and create opportunities within the political environment to represent the views and needs of THS and its members.

Experience of developing and implementing campaigns with demonstratable outcomes. 

·Ability to prepare and manage the production of policy papers, briefings, submissions, speeches and reports

• Experience of organising and supporting parliamentary events 
• Excellent organisational skills and ability to plan ahead, keep records, manage deadlines, prioritise workload and maximise your use of time.
• Ability to work in a team as well as to use individual initiative and judgement.

Desirable qualities, skills and experience

• An understanding of long-term health conditions, their impact on patients and families, and how being affected might act as a motivation for fundraising
• An understanding of the rare disease and specialised commissioning environment
• Experience of working for a third sector organisation.

Personal qualities

·A warm, compassionate and empathetic personality with the ability to develop positive relationships with people from all 

·Be an effective member of the team, recognising, respecting and promoting the different roles and diversity of the individuals in the team and presenting a positive impression of the team and The Society.

·A highly motivated, supportive and collaborative team worker. 

·Values-driven with a proven commitment to social inclusion and equal opportunities.

Other requirements

• Must be prepared to occasionally travel throughout the UK and to work varying hours including evenings and weekends as required.
   
• Due to the nature of our work with children and vulnerable adults, this role will require a DBS check and checks on previous employment.

What we offer:

Competitive Salary

Generous Pension Contribution Agile Working

25 days’ holiday (pro rata) plus an additional day for each year of service up to 5 years Well located office very close to Borough Market.

The Haemophilia Society is an equal opportunities employer.

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Crisis Alternative Service in Havering.
Sounds great, what will I be doing?
An exciting opportunity has arisen to lead the development and operational delivery of the newly commissioned Havering Reset Hub, delivered in partnership with North East London NHS Foundation Trust. The Hub is a 365-day, out-of-hours crisis-alternative service offering a safe and supportive space for Havering residents aged 18+ who are experiencing or approaching mental health crisis or severe distress. Staff and volunteers provide compassionate support through assessments, safety planning, wellness and recovery action plans, and social prescribing, helping individuals navigate their challenges and access the right resources.
As Service Manager, you will drive the strategic growth and day-to-day operations of the Hub, ensuring high-quality service delivery aligned with contract requirements and organisational goals. You'll lead partnership development, performance monitoring, and reporting, while embedding co-production and equality strategies into the service. This role requires strong leadership, stake
holder engagement, and a commitment to continuous improvement to ensure the Hub remains responsive to community needs and integrated within the wider mental health pathway.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will bring substantial experience in managing services for individuals with mental health and complex needs, alongside a proven track record of leading diverse teams through all aspects of the employee lifecycle, including recruitment, supervision, performance management, and resolution of HR matters. You will have strong capabilities in service performance monitoring, maintaining high standards of care, and managing complex budgets effectively.
A deep understanding of mental health crisis management, safeguarding, and community care legislation is essential, as is experience working in partnership with statutory services, particularly the NHS. You'll be confident in developing and delivering support plans, promoting services to external stakeholders, and producing high-quality written reports. Proficiency in Microsoft Office and case management systems is required, along with the flexibility to work primarily out of hours, including evenings, weekends, and bank holidays, to support and oversee the delivery of the Havering Reset Hub.
Interview Steps

We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The Woodland Trust is looking for a Web Manager to help us reach and inspire our audience by managing content on the Trust’s website.

The Role: Drive and support our content strategy and governance processes.

•    Manage the website, overseeing content, maintenance, management and governance.
•    Lead and manage a team and support them to achieve their best.
•    Work collaboratively with colleagues to ensure the delivery of engaging and accessible content.
•    Manage the Content Strategy Group to help shape the strategic direction of our website in line with business goals and user needs.
•    Build effective relationships with stakeholders internally and externally such as UX, insight and content team members.
•    Create weekly and monthly reports for senior leaders and the rest of the organisation.
•    Manage, document and communicate best practice and procedures to champion consistency across the organisation.
•    This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required once a month on average. 

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
•    Experience in web content, web technologies and managing the web content of an organisation.
•    Knowledge of accessibility standards, trends and best practice with the ability to ensure adherence across the team.
•    Excellent communication skills with the ability to engage with a wide range of stakeholders both internally and externally.
•    Experience in using analytics data and generating reports to share with internal stakeholders.
•    Knowledge of Google Analytics 4, web governance, SEO tools and Google Search Console with the ability to use these tools to monitor performance, complete audits and provide guidance where necessary.
•    Strong leadership skills with the ability to lead and manage a small team.
•    Experience in managing content management systems.
•    Knowledge of user experience (UX) and information architecture best practice with the ability to ensure adherence.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they only see a redacted version of your CV. Your CV will only be shared with the hiring managers if you are successful for the final stages of shortlisting so please make sure that you answer the Application Questions to show your relevant skills and passion for the role.

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on the 3rd December 2025

Head of Human Resources and Facilities

Location: Hybrid

Salary: £57,000 per annum plus £312 Home Worker Allowance per annum

Hours: 35 hours per week

Vacancy Type: Permanent

Sands are the UK’s leading pregnancy and baby loss charity. We are here to support everyone touched by pregnancy loss or the death of a baby. Always.

We’re creating a community of compassionate and lifesaving changemakers, whose voices inspire change and turn understanding into action.

For more than 40 years, Sands has provided a safe, understanding and caring community for anyone touched by pregnancy or baby loss. We can help, whether your loss happened recently or long ago.

Sands offer many types of support, including our free, confidential telephone helpline, email support, and online group sessions. We have a UK-wide network of local groups offering peer-support in the community, social media groups helping people connect wherever they are, and free resources for partners, siblings, grandparents, and wider family and friends.

The Role

Our Human Resources and Facilities team are responsible for providing a high standard of support to our staff, who are based throughout the UK.

This exciting and high-profile role is responsible for leading on all operational HR & Facilities activity within the charity. This includes ensuring that this activity aligns with Sands’ strategic objectives and meets KPI’s set by the Board. This is a key role which will help us to promote Sands’ vision; a world where fewer babies die and when a baby dies those affected receive the best care and support for as long as they need.

The areas that the team covers include staff learning & development, organisational change management, EEDI, implementation and development of HR policies and procedures, staff wellbeing, recruitment, employee reward and recognition, employment relations, development of HR IT systems and management of our property portfolio.

With significant experience in a Head of HR role, you will have a good understanding of UK employment law and be able to apply this in everyday situations.

You will be confident in advising senior managers in HR best practice, including leading on change management processes.

Experience of developing employee benefit and wellbeing packages, HR policies and information systems is essential. Additionally, you will have demonstrable experience of developing HR strategies including budgets and be able to confidently present to groups of staff and managers.

An excellent influencer and communicator, you will be able to build effective working relationships with staff and managers across the organisation as well as external stakeholders.

With a good knowledge and understanding of employment law and HR best practice, you will be able to manage several work streams simultaneously and meet deadlines under pressure. Excellent organisational and time-management skills are therefore essential for this role. You will also need to be highly numerate and demonstrate good problem-solving ability.

Skills and Qualifications

• CIPD qualification at Level 7 (MCIPD) or equivalent
• Significant experience of working in a Head of HR / People role
• Proven track record of developing and delivering HR strategies, policies, and reports aligned with organisational objectives
• Experience in organisational development, staff learning and training design, and delivery
• Demonstrated experience of introducing and embedding Equality, Equity, Diversity and Inclusion (EEDI) initiatives
• Experience in HR policy development, implementation, and review
• In-depth knowledge of UK employment law and its practical application
• Experience of managing complex employee relations cases including grievance, disciplinary, and capability matters
• Significant experience of leading organisation-wide change management and transformation projects
• Experience in developing and implementing reward and recognition initiatives
• Experience of introducing and promoting staff health and wellbeing programmes
• Strong working knowledge of HR Information Systems (HRIS), ideally Sage HR or equivalent platform
• Experience of managing departmental budgets and reporting on financial performance
• Proven experience of leading, motivating, and developing a team of HR professionals
• Excellent influencing and communication skills, with the ability to engage effectively at all levels of the organisation
• Ability to build and maintain effective relationships across departments and with external stakeholders
• Exceptional attention to detail and accuracy in all aspects of work
• Ability to manage a demanding workload, prioritise effectively, and meet tight deadlines
• Excellent organisational and time management skills
• Sound knowledge of data protection and GDPR legislation as it relates to HR practice
• Strong analytical and problem-solving abilities with a pragmatic approach to complex issues
• Confident, assertive, and able to make sound judgements and decisions when required
• Experience of, or an interest in, facilities management
• Understanding of maternity, neonatal, and healthcare policy and practice across the UK
• Empathy with Sands’ vision, mission, and values

To Apply

If you feel you are a suitable candidate and would like to work for Sands, please do not hesitate to apply.

Location: Leatherhead
Hours: Part-time – 28.5 hours per week
Salary: £27,105.80 (FTE £35,189.99)
 
About us
 
At Transform Housing & Support we provide housing and vital support to homeless, socially excluded and vulnerable individuals across Surrey and surrounding areas.
 
We believe everyone should have the opportunity to live a safe, independent and fulfilling life lives in line with our core values: respect, empowerment, responsibility and excellence. We are now looking for a Fundraiser to help us grow our income and make an even bigger difference in the lives of the people we support.
 
About the role
 
This is an exciting opportunity for a skilled fundraiser who is ready to take ownership of income generation across a range of streams.
 
• Reporting to the Head of External Affairs, Communications & Fundraising, you will:
• Research, write and submit high-quality funding applications and tenders.
• Help build a sustainable pipeline of income streams.
• Develop and manage relationships with trusts, foundations, corporates and community fundraisers.
• Create compelling, costed cases for support with colleagues and clients.
• Deliver excellent supporter care, ensuring donors and funders have a great experience.
• Work with Communications colleagues to deliver engaging campaigns and events.
• Maintain accurate fundraising records and ensure compliance with all relevant regulations.
 
About you
 
This is the only dedicated fundraising role at Transform, so you'll need to be proactive, confident and comfortable working across the full fundraising mix. You will also contribute to the development of our fundraising strategy, while taking the lead on delivering it day-to-day.
 
• Experience in corporate or community fundraising is essential and knowledge of issues such as safeguarding which affect homeless and vulnerable people, would be an advantage.
• Ideally you will have:
• A successful track record in fundraising, especially in trusts and foundations.
• Experience of writing persuasive funding applications and/or tenders.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, solutions-focused approach and the confidence to take initiative.
 
Why work at Transform?
 
At Transform, we value colleagues. In our latest staff survey we had an 81% staff engagement score, above sector averages, with 94% participation. We are a friendly, supportive team dedicated to having a meaningful impact on people's lives.
 
We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working where possible.
 
Our benefits are great too and include:
 
• 28 days annual leave per annum, plus bank holidays (pro rata for part-time)
• An additional 1 day (pro rata) per annum wellbeing day
• A defined contribution pension scheme and life assurance cover
• Training and development opportunities
• Interest-free staff loans
• Flexible working options
• The opportunity to buy or sell up to five days (pro rata) annual leave per holiday year
• Access to a wide range of discounts and resources through our benefits platform.
• The chance to make a real difference to people's lives.
• A supportive, values-driven working environment.
 
Other things you need to know
 
At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.
 
Our technology makes agile working and staying connected easy but being face-to-face is something we value highly and make time for in order to build strong relationships within our welcoming team.
 
We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.
 
Tick most but not all the boxes?
 
The best candidate rarely fits a checklist perfectly. If you share our values, feel passionate about this role and meet most of what we're looking for, we'd love to hear from you. You could be exactly who we need to continue making a difference.
 
Apply today and be a part of a collaborative, purpose-driven team that's transforming lives.
You may also have experience in the following roles: Philanthropy Officer, Grants Officer, Trusts and Foundations Fundraiser, Corporate Fundraising Officer, Community Fundraising Manager, Development Officer, Fundraising Manager, Income Generation Officer, Bid Writer, Charitable Giving Officer, Donor Relations Coordinator, etc.
 
REF-224 855

Money Adviser – National Debtline 

Salary: £36,069 per annum (inclusive of shift allowance) + excellent benefits 

Birmingham (remote with some hybrid working) 

Contract: Permanent 

Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays). 

Closing date: 16th November 2025 

About the Role 

Our client are passionate about making a positive difference. They’re now looking for Money Advisers to join our National Debtline team and help them support people across the UK to tackle their debts and manage their money with confidence. 

As a Money Adviser, you’ll provide tailored, specialist money advice to clients. You’ll help clients navigate complex debt situations, providing clear, empathetic and non-judgemental support while meeting quality and productivity standards. 

Your key responsibilities will include: 

· Providing specialist money advice and support across multiple channels. 

· Communicating with clients in a clear, supportive and empathetic way. 

· Identifying and explaining appropriate debt solutions (e.g. DROs, IVAs, DMPs). 

· Accurately maintaining client records and administrative processes. 

· Collaborating with colleagues to ensure service quality and continuous improvement. 

· Acting as an ambassador in all client and stakeholder engagement. 

About You 

Their ideal candidates will bring: 

· Proven experience in a telephony customer service or advice role. 

· Excellent communication skills – both written and verbal – with the ability to explain complex information simply to a variety of callers, some of whom may be distressed or have suicidal thoughts. 

· A customer-focused, empathetic and non-judgemental approach. A high level of IT proficiency (Word, Excel, Outlook, Teams, Zoom) and ability to adapt to new systems. 

· Strong organisational skills and the ability to manage workload effectively. 

· Resilience and the ability to stay calm in challenging situations. 

What they offer 

They provide full training and extensive support to give you all the tools needed to become an exceptional adviser. The majority of their 10-week training programme will be conducted at their offices in Birmingham (Five Ways) along with some remote training too. You must be able to commit to training on a full-time basis. 

Training to become a Money Adviser is challenging and also staying up to date with new legislation in this arena is important, therefore you need to be willing to manage your own development during and outside working hours. With the initiative to research some of the finer technical points of debt advice, you will possess the drive to succeed in a role that presents challenging targets. 

We believe in taking care of our people, and we offer a great range of benefits, including: 

· 29 days annual leave plus bank holidays 

· A contributory pension scheme 

· Flexible hybrid working arrangement 

· Generous life insurance 

· Wellbeing days to support your mental health 

· A healthcare cashback scheme 

· Access to an Employee Assistance Programme 

· Working outside the UK (up to 30 days in a 12-month period) 

· Free on-site gym (Birmingham) 

· Enhanced maternity pay 

· A birthday voucher to celebrate your special day 

How to Apply 

We’d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) outlining how you meet the criteria in the job description and why you would be a great Money Adviser. 

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique. 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them. 

Important Information 

We may close this advert and process early if we receive a high number of applications, so please apply as soon as possible. 

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page. 

Our Commitment to Inclusion 

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. 

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex Needs Service in Ealing.

Sounds great, what will I be doing?

The role empowers service users to manage their wellbeing, build independence, and achieve personal goals through tailored support and co-produced plans. It involves liaising with external agencies, facilitating group and community-based activities, and promoting social inclusion.

The position ensures users understand and engage with the service, while actively monitoring safety and wellbeing. Team collaboration and flexibility are essential to meeting service goals and maintaining high standards of care.

You will also be cooking a meal for service users when you work a weekend shift as well as responsible for keeping the kitchen clean to a good standard for food standards agency inspections

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

You have proven experience supporting individuals with mental health and/or dual diagnosis issues, either in a paid or voluntary capacity. You demonstrate a strong understanding of mental health conditions, effective communication, and the importance of providing dignified, respectful support.

You possess a solid grasp of Mental Health legislation, particularly the Care Programme Approach (CPA), and apply the principles of recovery through person-centred and strengths-based methods. You work effectively both independently and within a team, supporting colleagues and assisting with the induction of volunteers to maintain high service standards.

With good IT, literacy, and numeracy skills, you confidently use systems such as MS Word, Outlook, and online tools to manage records and communication. You handle challenging behaviour calmly and professionally, maintaining a non-judgemental and anti-discriminatory approach at all times.

Flexible and dedicated, you are willing to work early, late, and occasional weekend shifts to meet service needs. You have a strong understanding of safeguarding and act appropriately to protect clients. Above all, your solution-focused mindset, collaborative attitude, and optimism about recovery enable you to empower clients to make positive, lasting changes.

You must also be confident to cook a Sunday Roast for a group of service users.

When will I be working?

You will be working on a sleep in shift pattern which is on average 39 hours per week for example: 

Monday 14:00 – 23:00 Sleep in Tuesday 08:00 – 15:00 | Thursday 14:00 – 23:00 Sleep in Friday 08:00 – 15:00 | Sunday 14:00 – 23:00 Sleep in Monday 08:00 – 15:00

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Chief Executive Officer - The Brain Charity

Location: Liverpool-based - occasional travel across Merseyside and the UK

Salary: circa £65,000 (+ 10% company pension on successful completion of probation)

Contract: permanent, full-time

Are you ready to lead a values-driven charity that supports people affected by neurological conditions and their families across Merseyside and nationally?

The Brain Charity is a Liverpool-based national charity supporting adults, children and their families affected by any of more than 600 neurological and related conditions. Since our roots in Merseyside community neurology (1992) we have grown a centre-based offer, hospital liaison roles and a national information, training and support service - from practical welfare and legal advice, counselling and rehabilitation (Neuro Gym) to peer connection via The Brain Food Café and employer/school training. We put lived experience, co-production and neuro-inclusive practice at the heart of everything we do.

As our next Chief Executive, you will:

• Strategic leadership: Develop and deliver a 5-year strategy and an operational plan with clear priorities that secures the charity’s long-term impact and sustainable growth.
• Values leadership: Model and embed the charity’s person-centred, inclusive and co-productive values across services and culture.
• Growth & income diversification: Lead development of diverse income streams - fundraising, legacies and commercial activity - to strengthen financial resilience.
• Partnerships & advocacy: Strengthen senior relationships with NHS partners, local authorities, commissioners and wider stakeholders; amplify the charity’s voice in neuro-health and community settings.
• Service quality & impact: Embed rigorous outcome measurement, quality assurance and contract compliance so our impact drives commissioning and service development.
• People leadership: Stabilise staff morale, lead and develop a high-performing Senior Leadership Team, and promote wellbeing and inclusive working practices.
• Governance & financial stewardship: Provide timely, high-quality reporting to the Board; oversee budgeting, forecasting and risk management to safeguard financial sustainability.

Who you are:

• An experienced Chief Executive or senior director with a minimum of three years’ experience at CEO or equivalent level.
• Proven track record of winning and managing commissioned contracts and delivering against local authority or health contracts.
• Skilled at building strategic partnerships and commanding credibility with senior stakeholders across health, local government and the voluntary sector.
• Confident at leading turnaround and financial sustainability work - experienced in budgeting, forecasting and making difficult decisions when needed.
• A values-led, collaborative leader with high emotional intelligence, resilience and a commitment to co-production and inclusion.

Why The Brain Charity?

• Lead a respected, person-centred organisation with a unique, wide-ranging offer across advice, emotional support, rehabilitation, social connection and national training.
• A high-impact role where you can stabilise the organisation, professionalise fundraising and scale services strategically.
• Liverpool-based centre with hybrid working and national reach - a chance to influence neuro-health practice and commissioning across the UK.

Please see the attached Recruitment Brief with details on how to apply.

Closing date for applications: 9am, Monday 10th November 2025

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Build flexibly on your Charity Career with this person-centred charity supporting unpaid carers

This is a full-time role in a well-established charity based in Twickenham. This role would suit someone who wants to have the opportunity to work flexibly and build their career in the Charity sector with experience of working in social care.

Richmond Carers Centre has the mission to help unpaid adult carers to live a full, active and meaningful life by providing them with advice, information, activities, breaks and emotional support either face to face, by phone or by email to enable them to live well.

As a Support Worker, you will be part of a small, dedicated team and take a lead on providing emotional support to adult carers and a commitment to enhancing their health and wellbeing. Much of your work will involve actively listening to carers, often via the phone support line, providing information, advice and support.

As part of the Adult Carers Support Team, you will also be involved in organising breaks for carers, outreach activities and leisure events, as well as group work to help enhance carers’ health and wellbeing. Part of the role will also aim to improve the identification, recognition and understanding of the needs of adult carers, raise the profile of adult carers and ensure adult carers needs are met. You will also be expected to work with our volunteers and to use appropriate monitoring and evaluation reports to show our funders what we have achieved.

You will be someone:

• Who works in a person-centred way
• Is enthusiastic, empathetic and detail conscious
• Communicates well by phone and in person
• Has an understanding of social care particularly in relation to carers
• Has experience of working with clients who have support needs
• Has experience of producing reports for monitoring and evaluation
• Is numerate and has knowledge of budgeting
• Is able to gather and assess information efficiently and think creatively to come up with solutions
• Has good communication skills including spoken, written and presentational

Main Duties include:

• To provide a regular telephone support-line, face-to-face and email support, offering appropriate, generic advice
• To offer a range of service delivery options and be involved in providing those options e.g., breaks, group work, leisure activities or other outreach activities
• To encourage and assist carers and those they care for to access Care Needs Assessments and Carers Assessments and to take up services that will enhance their lives
• To complete individual grant applications with carers for respite or if they are experiencing financial hardship due to the cost-of-living crisis
• To work where appropriate with other service providers/agencies to promote the carer agenda or jointly deliver carer support issues
• To be proactive in the registration of carers living or caring for someone within the London Borough of Richmond upon Thames
• To keep accurate records of group and individual carer engagement for monitoring and evaluation purposes
• To participate in key events organised by Richmond Carers Centre and other relevant partners to promote services to a wider public

What you are doing now:

• You might be working for or volunteering in a similar charity
• You may be working in social care for a local authority or district council
• You may have the skills we need from some other combination of work and volunteering
• Or you may be looking to return to the workforce after a timeout for personal reasons

In any event if you feel you meet the skills we need, we would like to hear from you

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Benefits of working for Richmond Carers Centre:

• 28 days annual leave plus bank holidays per year (pro rata)
• Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
• Workplace Pension Scheme with Peoples Pension
• Flexible working/option of working from home (subject to CEO approval)
• Equipment and support to be set up to work from home
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities
• Supportive and friendly working environment

To apply for the role please send your CV and covering letter outlining how you meet the key requirements for the role to our HR Consultant; Viv Sage.

Applications will be reviewed on a rolling basis, therefore please submit your application early to avoid disappointment, as this role may close before the closing date. 

Closing date: Friday 28th November 2025

Shortlisting date: Ongoing throughout with Viv Sage

Interview dates with Richmond Carers Centre: Weeks commencing 8th December and 15th December

Please note interview dates can also be scheduled around these dates to fit with the interview panel and candidates availability.

We have an exciting opportunity for a Violence Against Womend and Girls (VAWG) Caseworker to join the Multi Crime team in Shipley, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a VAWG Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. These will be predominantly female victims of domestic abuse, sexual violence and stalking, however, could be victims of any crime or gender. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records.

About You

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Strong written & verbal communication skills.
• Competent IT skills, able to use generic systems.
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

37.5 hours per week / £27,770 per annum / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 38 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the centre of Crawley, the service has strong links with and contributes to the local community.

Each Support Worker holds a caseload of residents and meets with them weekly to build a support plan and help them achieve their goals.

We are looking for a Supported Housing Support Worker to join our Crawley Foyer team. Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

If you would like any further information or an informal discussion about this post, please contact

Should you require any assistance with our application process, please email us at 

CLOSING DATE: Sunday 9 November 2025 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider. 

Salary: £25,593.44 per annum (inclusive of shift allowance) + excellent benefits  

Remote Birmingham (remote with some hybrid working)  

Contract: Permanent,  Full time, 35 hours per week (rota basis including evenings and occasional Saturdays). 

Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives. 

About the Role 

As a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions. 

This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser. 

This role is an excellent way to begin your career at the Money Advice Trust in debt advice and financial support. With comprehensive training and hands-on experience, you’ll gain valuable skills that can lead to progression into a Money Adviser role and beyond. Whether you're just starting out or looking to build a meaningful career helping others, this is a fantastic opportunity to grow and make a lasting impact.

Your key responsibilities will include: 

· Support clients in creating budgets and gathering financial information 

· Maintain accurate records and appointment systems 

· Communicate empathetically and clearly with clients and colleagues 

· Ensure compliance with GDPR and internal quality standards 

About You 

Our ideal candidate will bring: 

· Strong verbal and written communication skills 

· Empathy and understanding of client needs 

· Proficiency in Microsoft Office and remote working tools 

· Attention to detail and good numerical skills 

· Experience in a customer service role 

Don’t worry if you don’t meet every requirement — if you’re excited about the role, we’d still love to hear from you. You may be the right person for this job, or for another opportunity with us. 

What We Offer 

We provide full training and extensive support to give you all the tools needed to become an exceptional Debt Advice Support Office. The majority of our three-week training programme will be conducted at our offices in Birmingham (Five Ways) along with some remote training too. 

We believe in taking care of our people, and we offer a great range of benefits, including: 

· 29 days annual leave plus bank holidays 

· A contributory pension scheme 

· Flexible hybrid working arrangement 

· Generous life insurance 

· Wellbeing days to support your mental health 

· A healthcare cashback scheme 

· Access to an Employee Assistance Programme 

· Working outside the UK (up to 30 days in a 12-month period) 

· Free on-site gym 

· Enhanced maternity pay 

· A birthday voucher to celebrate your special day 

How to Apply 

We’d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) outlining how you meet the criteria in the job description and why you would be a great Debt Advice Support Officer. 

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique. 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them. 

Important Information 

We may close this advert and process early if we receive a high number of applications, so please apply as soon as possible. 

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page. 

Our Commitment to Inclusion 

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. 

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.