Domestic Abuse Worker Jobs in London
We're looking for an experienced, proactive and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.
£45,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).
Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings.
What you'll do:
Instigate Orders
Authorise orders and approve variation price works from agreed SoR's. Offer technical support to Customer Contact Centre to ensure that works are value for money. Promptly instruct contractor and confirm agreed timescale. Liaise with scheme mangers as necessary.
Order Approvals
Approve and review high value orders, variations, and completed works prior to invoice.
Quality Assurance
Lead on all areas of quality assurance including sharing site visit responsibility with Property Inspector. Manage requests for pre inspections and post inspections with Property Inspector. Lead on Damp and Mould quality inspections and follow up reports. Communicate inspection KPIs to key stakeholders.
Works Delivery
Ensure that all works are completed within agreed time frame work and that this is accurately monitored through weekly WIP reports.
Contractor Management
Ensure strict adherence to Contractor code of conduct and agreed SLAs. Lead contract progress meetings to manage performance.
Complaint and Query Lead
Manage all complaints responses related to repairs from inception and act as escalation point for repairs and void teams.
For full job details please visit our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
What you'll bring:
Commitment to Value for Money and Quality Standards.
Can-do attitude.
Approachable and open behaviour.
Highly organised, can work with clear time frames and good attention to detail.
Essential:
A demonstrable commitment to deliver exceptional customer service.
Ability to promote best practice in Repairs, Voids and Asset management.
Experience of specifying Repairs and void works.
Experience gained from within a building/construction environment, with knowledge of regulations in Health & Safety; Repairs & Maintenance.
Excellent communication skills (both written and verbal) with a proven ability to influence and gain credibility with senior stakeholders and customers.
Undertake regular CPD (Continuing Personal Development) in construction related subjects.
Strong IT Skills - Microsoft Office - minimum Intermediate level.
Perform any other duties as may be reasonably requested by your line manager.
Desirable:
An HND or equivalent in construction or building studies.
A Full UK Driving Licence.
Knowledge of construction techniques.
Knowledge of building standards regulatory requirements in relation to repairs and maintenance.
Demonstrable knowledge of construction Health and Safety regulations.
Working knowledge of NHF Schedule of Rates (SOR's)
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a Voids and Project Manager to join our Landlord Services team in located at our Head Office currently located in Westminster and moving to Caledonian Road this year.
£40,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Overall Purpose
Voids - Each year, Look Ahead collects c£21m of rent and service charge from the c3,000 units of property that we own and manage. This amount represents roughly a third of Look Ahead's annual income and therefore it is essential for us to maximise occupancy rates within our properties.
This is a varied opportunity that will see you managing the completion of all void works and ensuring that all properties are let within our Corporate deadlines. Look Ahead manages approx. 1500 units on other landlord's behalf, of which there are approx. 35. You will therefore have strong organisational skills and have the ability to build rapport with our landlords. We also operate across London and the Home counties, and the successful candidate will need to familiarise themselves with our stock quickly and establish effective working relationships with the teams on the ground.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
To promote the concept of enabling customers to make best use of the housing options available to them including social and private lettings.
To work closely with Operational colleagues to ensure that void properties are let within Corporate timeframes.
To oversee the temporary accommodation services and private lettings service and to ensure that the appropriate standards are maintained.
To plan and co-ordinate all re-housing activity and liaise with the Void team.
To ensure all lettings are made in accordance with legislation.
To train and regularly update the training of existing, new and temporary staff, in procedures relating to void management and lettings.
To draft and present reports as requested.
To record all actions, communication requests and received documentation relating to customers promptly on the computerised system.
Undertake regular checks on the information held on the system to ensure that all records are accurately held and allocations are given the correct priority.
To support the Head of Housing in shaping the successful delivery of projects, simple and complex, ensuring good governance and methodology is adhered to throughout the project lifecycle whilst working to embed a culture of continuous improvement.
To support the Head of Housing in leading the delivery of projects ensuring they are comprehensively planned, realistic, efficiently resourced and deliver agreed benefits. Ensure that project activity is integrated, and dependencies identified, understood and managed.
To create and maintain project documentation throughout the lifecycle of the project including Gantt charts, Project Cost records, Highlight Reports, SLT project updates.
for the full list please see our website
About you:
Proven track record of delivering high quality customer service in a Housing Management setting within the Social Housing sector.
Detailed knowledge of Landlord and Tenant Law.
A minimum of 2 years' experience of managing the end-to-end void management processes.
A minimum of 2 years' experience of multi- agency working.
Excellent IT awareness, knowledge of IT and solutions best practice.
Essential:
Proven track record of delivering high quality customer service in a Housing Management setting within the Social Housing sector.
Detailed knowledge of Landlord and Tenant Law.
A minimum of 2 years' experience of managing the end-to-end void management processes.
A minimum of 2 years' experience of multi- agency working.
Excellent IT awareness, knowledge of IT and solutions best practice.
Desirable:
Ability to make difficult judgements.
Able to negotiate with other managers internally and externally to achieve operational objectives.
Ability to be professional at all times when dealing with colleagues, internal and external stakeholders.
Excellent team player who can work flexibly to meet business requirements.
Experience of full project lifecycle and ability to demonstrate successful management of business and technical projects in a dynamic business
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Mental Health service in Ealing.
£48,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health-related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.
The service forms part of a pair of services supporting up to 12 individuals at any one time across the sites, providing a welcoming and supportive environment for young people across London on a spot purchase basis.
The service aims to support young people to achieve greater independence, manage symptoms of mental health and engage in their local communities.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
As the Service Manager you will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Service.
Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating ??customers to support staff (casework management)
Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Ability to lead and motivate staff ? ?
??H?as experience supporting team members through emotionally challenging situations, and knows when to access available tools for themselves to remain resilient.
Excellent organisation skills
Confident in adapting to a changing environment and capable of dynamically assessing and taking actions to mitigate risk.
For the full list please see our website.
What you'll bring:
Essential:
?Educated to degree level or equivalent
Experience of managing contracts and resources, delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Capable of learning and demonstrating proficiency with a variety of digital systems.
Desirable:
Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for an Agency & Partnership Manager to join our Landlord Services team located at our Head Office at Caledonian Road.
£55,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead currently manages approx. 1,500 units on behalf of other landlords. The organisation typically enters into housing management agreements and other deliver vehicles [e.g. leases], as part of a wider contract to deliver care and support service to Local Authority and Health commissioners.
Housing management agreements and leases place responsibilities on both the landlord and management agent to provide services to tenants and licences and ensure compliance across all associated legislation (landlord & tenant, statutory landlord compliance and health and safety). To ensure compliance, agreements set distinct responsibilities for setting and collecting rent and service charges and the arrangement for maintaining properties to agreed standards.
The Agency Partnerships Manager will be responsible for ensuring that Look Ahead operates efficiently and achieves full compliance in relation to our housing management agreements, leases and office licences. The post holder will also act as the main point of liaison for the different landlords (both social landlords and private rented sector) and also act as the main interface between the Landlord Services and New Business Teams in ensuring that new services coming over with housing management obligations are properly established and integrated into the service.
The Agency Partnerships Manager will monitor the financial performance of housing management agreements and will take a lead role in negotiating appropriate allowances with Landlords and ensuring the full costs of delivery, including dilapidations and handback arrangements are understood and factored into business planning/financial modelling.
Furthermore, the Agency Partnerships Manager will have a key role in ensuring that operational service understand their responsibilities and will ensure a structured approach to quality monitoring and that Look Ahead/ Landlords are fulfilling their obligations.
The right candidate for this role will have the ability to travel.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Management and Leadership Accountabilities
* Promote a culture that allows for service improvement whilst acting as a role model for Look Ahead's values and behaviours.
* Provide effective leadership to Agency Officer and wider operational colleagues.
* Ensure that all resources are utilised effectively and deliver best value when overseeing work in your area of responsibility.
* Develop positive relationships across the directorate and wider organisation and ensure approach is in alignment with the mission, vision, and strategic objectives.
* Perform any other duties as reasonably requested by your employer.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
What you'll bring:
Essential:
* Broad knowledge and experience in a Housing and Support environment
* Proven management experience in Housing Management
* Excellent communication skills both written and verbal and a proven ability to influence senior stakeholders and customers
* Experience of working with other landlords or agencies
Desirable:
* Qualification in Housing Management
* Knowledge of commercial or Intermediate lettings
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Our award winning MS Helpline are looking for a new Helpline Services Volunteer Officer to join our fantastic and supportive team.
Helpline Services Volunteer Officer
Type: Part-time (21 hours/or 3 days a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £19,293.60 - £20,552.40 per annum (FTE £32,156 - £34,254) plus excellent benefits
Salary Band: Band E1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note this role is part-time 21 hours/or 3 days a week.
Our Helpline runs from 9am to 7pm Monday to Friday, and we’re looking for an enthusiastic, warm and experienced individual to support our dedicated Helpline Volunteers and Befriending Volunteers within the Helpline team.
This role requires working flexible hours, including 9am–5pm, 10am–6pm or 11am–7pm between Monday to Friday to meet services and volunteer needs (3 days a week).
If you’re passionate about offering high quality information and emotional support and have relevant Helpline experience, we’d love to hear from you.
You will be providing continuous support to all our volunteers at the Helpline team, directly contributing in providing information and support to our Helpline enquirers, with both proactive and reactive content and information on prevalent topics or trends affecting the MS community.
Our aim is to empower people affected by multiple sclerosis (MS) to:
- Live to their full potential
- Take an active role in their treatment
- Secure the care and support they need
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Closing date for applications: 9am on Friday 10 May 2024
Anticipated interview date: Monday 20 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We are a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us to discuss.
You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our recruitment and selection process
- The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- in the event of miscarriage or still birth
- to support fertility treatments
- for antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of:
- gender
- race
- disability
- sexual orientation
- religion or belief
- pregnancy
- gender reassignment
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
No agencies please.