Donor Development Officer Jobs in Charing Cross, Greater London
We are looking for a Senior Retention Manager for a 9 month contract with an incredible youth charity, to lead the IG & MD retention team.
This is a hybrid role with 1-2 days a week in the London office.
The Charity
A vibrant and collaborative youth charity, dedicated to providing young people with access to resources that enable them to thrive in life.
You will be joining a highly respected organisation, known for its supportive and inclusive working culture, offering a fantastic benefits package, including 30 days annual leave plus bank holidays, a competitive pension scheme as well as much more.
The Role
Be responsible for the day-to-day management of the Rentention team including the Major Donor Manager, IG Senior Fundraising Officers and IG Fundraising Officer.
Be responsible for the delivery of the cash appeal programme as well as the stewardship and development of regular givers.
Lead the merger of the major donor and mid level retention programmes and oversee the management of retained major donors.
Optimise the mix of marketing channels, appeals/products and audiences to meet supporter volume and lifetime value targets.
The Candidate
In depth, expert knowledge of individual giving or direct marketing.
Significant experience of line management.
Strong direct and digital marketing technical experience and skills including creative development, complex print management, media buying for large scale campaigns, optimising, managing and reporting for digital marketing.
Major Donor expeirnce not essential, mid value experince desirable.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Who are Habs?
We are a diverse community, and we nurture a global perspective and a deep sense of responsibility for the world in which our pupils will lead and succeed. Our broad curriculum and co-curricular provision prepare pupils for success wherever their passion may take them. Ambition, Curiosity, Courage, and Community are the core beliefs that we stand for here at Habs.
Join our team and unlock your potential!
Role: Fundraising Database Manager
Location: The Haberdashers' Schools, Elstree, Hertfordshire but with hybrid work
This is an exciting time for Haberdashers’ Girls’ School and Haberdashers’ Boys’ School. While they remain largely autonomous institutions with their own cultures and traditions, they are undertaking ambitious joint fundraising and alumni relations activities for the first time in their histories. This effort is led by a small but dynamic development & alumni relations team working across both schools.
Overview
The Fundraising Database Manager plays a key role within the team, with overall responsibility for the administration and oversight of the Raiser's Edge donor/alumni database, gift processing and alumni networking platforms across both schools. Responsibilities include maintaining the integrity of the data and ensuring it is up to date, optimising the database for fundraising appeals, generating reports and queries, providing professional support and training to users, processing all gifts and claiming Gift Aid. The database manager is also responsible for ensuring the department complies with all relevant data protection regulations
You are a motivated and highly organised self-starter, with a knack for methodical problem-solving, enthusiasm for the potential of data to drive effective fundraising and alumni relations, and a meticulous attention to detail. Beyond optimising and managing the database, you will also take the lead in implementing new financial and operational procedures which will make our fundraising and alumni relations work more efficient and effective, and which will be easy for less tech-minded team members to adopt and sustain.
You are comfortable extracting, interrogating and reporting on data to help inform strategy, always looking for ways to use and improve your skills and experience to make an impact. You will have a sophisticated understanding of how to export, import and (where warranted) merge multiple datasets. Finally, you never forget that behind the data are real people, and that ensuring the integrity, accuracy and protection of their data is vitally important, both for them and for the schools.
Location: Borehamwood, 15 miles northwest of central London. A flexible work schedule, including a mix of remote and on-site working, will be possible for the right candidate.
Closing date: 8am on Monday 3rd June 2024 Interviews: Friday 7th June 2024
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Haberdashers’ Boys’ and Girls' Schools are committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to a Disclosure and Barring Service enhanced check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.
Haberdashers’ Girls’ School and Haberdashers’ Boys’ School have ambitious plans to build dynamic relationships with their alumni, parents and friends
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are thrilled to again be partnering with a well known health charity to support the recruitment of a new Senoir Individual Giving Executive on a 3-6 Month Contract.
What’s on offer:
- Salary/Day Rate: £142.22 - £155.56 per day PAYE (£126.48 base + £15.74 holiday pay - £138.34 base + £17.22 holiday pay
- Working pattern: The organisation offers a hybrid working pattern, coming into the Chelsea/Sutton office 2 days/week.
With ambitious growth plans aimed at increasing income by over 60% in the next 5 years, the charity has exciting plans to grow and diversify the supporter base as well as develop audience first supporter journeys to provide donors with the best possible experience and maximise the lifetime value.
Supporter Retention & Development, you will play a pivotal role in the Individual Giving team. You will be working on the development and delivery of multi-channel (online and offline) activity and campaigns for Supporter Retention & Development including conversion, upgrade, reactivation, cross-selling, cash appeals & in memory income. You work towards building the Supporter Retention & Development programme, focusing on growing income, the supporter base and improved engagement.
Key responsibilities include:
- Proven experience of Individual Giving / Direct Marketing within a multi-channel, multi-discipline environment to deliver significant returns and supporter satisfaction, especially through supporter retention & development programmes
- Understanding of the effective development and use of supporter contact strategies
- Strong project-management experience, creative development, and supplier relationships for fundraising direct marketing campaigns
- Experience of Individual Giving retention and acquisition programmes
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
About us:
The Humane League UK is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action.
We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years.
Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.
THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger.
We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.
We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.
You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.
If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.
The position:
We are seeking a creative, collaborative and effective fundraiser to drive long-lasting improvements for millions of farmed animals.
This is an exciting time to join a growing organisation, with ambitious plans to become more self-sufficient and financially stable for the long-term. You can be part of our Development Team helping to make this happen.
You’ll manage a portfolio of donors, have the opportunity to develop new relationships and shape our income now, and for the future.
By raising valuable funds and securing major gifts from high net worth individuals, you can make sure that our work continues to have long-lasting impacts - ending cages for egg-laying hens, convincing corporates to commit to improving chicken welfare in their supply chains, challenging the Government over the use of fast-growing breeds of chicken, and working to secure the first legislation to protect farmed fishes.
Through your work you will also have the opportunity to educate and inform our supporters, connecting them to our cause and creating greater awareness about the suffering of farmed animals.
If you would like to learn more about the Major Gifts Fundraiser role, you can watch a recording of our recent webinar by following the Apply button.
Hours:
This is a full time position of 37.5 hours per week over Monday to Friday.
From 1st July 2024 we are piloting a four day working week across the whole of the UK organisation. This pilot is planned to run for 12 months, at which point a decision will be made by our Board of Trustees as to whether this will become permanent. Success of the trial relies on the organisation being able to achieve the same or improved level of impact in four working days as five, with staff experiencing either the same or improved levels of wellbeing.
During the four day week pilot, working hours for this position will be reduced to 30 hours per week, spanning Monday to Thursday, with no reduction in salary. This will be a temporary change to the contractual terms with the successful candidate. The appointed person must be prepared to increase their working hours to 37.5 hours per week if a return to a five-day working week is decided.
Who you are:
We are looking for someone who can, through compelling and inspiring writing and communication, engage donors and potential funders in a variety of different formats, whether that’s email updates, thanking them for their support, or drafting a funding proposal. Ultimately, you will need to be able to bring them closer to our work, so that they can understand their individual contribution and the impact their donations can have, and are more likely to take action as a result.
You will also need to be able to build strong relationships, with the ability to understand the motivations of our donors, demonstrate the impact of our work, spot opportunities to engage them, and ask for their financial support at the right time.
Many of our donors come from the Effective Altruism (EA) community, so having an understanding of this community and how to engage it will be helpful. You will help to grow our supporters within the space, raising our profile and spotting opportunities to develop relationships with prospective new donors and funders.
Home-based, you will enjoy collaborating and working independently. As a self-starter, you are able to work autonomously and use your initiative to solve problems and see projects through from start-to-end. You’ll thrive on a varied and interesting mix of tasks and projects.
You’ll keep good records and understand the importance of clean and up to date supporter and donation data in creating efficient systems and processes.
We foster an environment of feedback, development and learning at THL UK. You’ll be someone that values receiving feedback, is able to assess your own performance, and has a desire to want to learn, develop and improve as an individual.
Prior experience of major donor fundraising is beneficial, whilst knowledge and understanding of trusts and grants fundraising would also be helpful. However, we are also keen to hear from you if you have relevant transferable skills and are looking to transition into this exciting area.
We’re looking for the right person, committed to the work we do at THL UK, with values that align with our own, and with the right skills and attitude - an exceptional and confident relationship builder and strong communicator.
We will provide relevant learning and development opportunities, tailored to your experience and personal needs, which could include in-house training, external training and fundraising events and conferences.
Be part of our mission to end the abuse of animals raised for food.
Primary Duties:
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Thanking and stewarding some of our key major donors - acting as a direct point of contact for their queries and questions, keeping them updated with our work, thanking them for their support and donations, building strong, long-term relationships, and developing them as prospects or donors to elicit further gifts, through regular email, telephone and face-to-face contact, thank you cards, networking, written updates, online and face-to-face meetings, and other feedback as appropriate.
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Creating and submitting funding asks to secure funding and achieve your own fundraising targets and those of the wider organisation, with a focus on securing multi-year funding. This will include creating cases for support and funding briefs for specific projects, working with the Programs Team to pull together all relevant information, as well as completing bespoke funding proposals. You will also need to be able to identify opportunities, know when is the right time to make an ask and what type of ask it should be, whether a one-off gift, multi-year funding, unrestricted or for a specific project, or match funding to help leverage a specific campaign or appeal.
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Coordinating our funding pipeline - managing and monitoring what stages our major givers are at in their cultivation journey, tracking details of funding applications/asks made, managing deadlines for applications and monitoring reports, tracking and reconciling donations and providing receipts, securing relevant funding agreements, and capturing the motivations, giving history and details of interactions of our donors.
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Leading on the development of our quarterly newsletter - a document designed as a key engagement tool specifically for our major gifts audience, to keep them up to date on our latest news, victories and forthcoming plans.
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Mapping out and developing our major donor programme for the next twelve months and beyond - planning a calendar of content and touch points to further cultivate and steward our key donors, such as exclusive webinars, networking meet-ups or larger fundraising events.
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Coordinating the major donor version of our annual supporter survey - collaborating with colleagues to align this to our general supporter survey, targeting questions with a major donor audience in mind, collating and analysing responses, and using them to inform and develop our major donor programme.
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Hosting donors at events - inviting them to protests and other events, such as our legal challenge against the use of Frankenchickens, and making sure they are well looked after.
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Prospect research - identifying, researching and assessing potential new major gifts prospects, and then developing cultivation plans for further engagement.
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Supporting the Head of Development with our trust and grant fundraising. This could include collaborating with consultants to complete prospect research and applications, creating and submitting low-level funding bids, and working with colleagues from across the organisation, to coordinate the submission of monitoring reports for our funders.
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Helping drive understanding of and engagement with fundraising across the organisation, with staff, volunteers and trustees - giving presentations, leading workshops with other departments, engaging staff, volunteers and trustees in the thanking process (i.e. getting them to send thank you cards to donors), and regularly updating the wider team on fundraising progress.
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Supporting other fundraising campaigns and initiatives, such as our end of year appeal, working with your colleagues in the Development Team to help find match funders from our pool of our major givers.
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Attending relevant events and conferences, to meet and cultivate prospective new funders and steward existing donors, develop learning and understanding, network with your fundraising peers, keep up to date with the fundraising sector and look for opportunities to raise our profile amongst funders and donors within the EA community.
In addition:
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Participating in team meetings including note-taking and facilitation.
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Attending in-person team workshops several times a year.
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Helping us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement.
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Demonstrating commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.
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Helping us galvanise further support by lending your organisational skills to fundraising events and supporting our Managing Director and Head of Development by planning meetings and events.
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Performing any other duties assigned by the Head of Development.
For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Apply via Website' button.
Good to know:
You will have access to:
- A fully remote work environment and team (all equipment is provided)
- A 4 day working week (note: this is a year long pilot until July 2025 when its continuation will be assessed)
- A pro rata share of 25 days leave plus Public Holidays (reduced proportionately during four day week trial)
- Flexible working hours
- A workplace pension
- An annual learning and development budget
- Support for mental and physical wellbeing
- £25 per month reimbursement towards home working costs
At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome
Our employees all work remotely but still enjoy a supportive, collaborative environment.
For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Major Gifts Fundraiser salary please the attached document.
All applicants need to be:
- Fluent in written and spoken English.
- Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
- Committed to our mission to end the abuse of animals raised for food.
The Process:
All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.
Our full interview process comprises of the following stages:
- A skills test to give us an opportunity to see your skills in action (completed remotely).
- Join an online interview (via video call) so we can learn more about each other.
- Final Interview (via video call as above)
For full details of our recruitment process please see the attached document.
The client requests no contact from agencies or media sales.
Samaritans is on a mission to make a profound impact on suicide prevention and they need a new Senior Philanthropy Manager and their expertise to drive the philanthropy programme to new heights.
The Senior Philanthropy Manager will provide strategic and operational leadership to the Philanthropy programme to enable a step change and growth in income. Working with the Assistant Director of Business Development, you will lead on all major donor acquisition, cultivation and stewardship programmes and involving Samaritans Senior Leadership Group and Income Heads of Teams where appropriate. You’ll provide superb line management to the Philanthropy Officer and ensure there’s an integrated, collaborative approach to donor work with other team members in the Income department.
The selected candidate will have substantial experience of fundraising with a strong track record in major gift fundraising and experience of personally soliciting gifts of five and six figure gifts from major donors. You will ideally have experience working with mid-value programmes and a proven track record of managing key relationships at a high level.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and we are happy to make any reasonable adjustments to enable all interested candidates to apply. Please contact Ryan Burdock at Prospectus.
If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Wirral and Liverpool area.
This role will deliver Kidney Care UK’s Patient Support and Advocacy service in Liverpool and the Wirral region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region.
Based at home (laptop and mobile phone provided), you will be expected to travel independently across Liverpool and the Wirral area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.
We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.
The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome.
Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.
Please apply through CharityJob with a CV and covering letter.
The client requests no contact from agencies or media sales.
Pratham is one of the largest and most respected education charities in India. We developed a model that can teach a child to read and do basic maths in as little as 30 days for £14. We also have preschool, vocational and women's education programmes.
We have strong support from the UK Indian diaspora and are in a period of significant growth that has seen us triple in size in three years; we now raise £1.5m a year and have an ambition to at least triple again. Our flagship fundraising event is our annual Gala; we will return to Raffles at the Old War Office this year on 8th November. The gala sponsorship pack is included with the job pack below. The evening consistently raises over £500k; this year, you will support the delivery of the Gala, but next year, you will lead it along with a calendar of cultivation and stewardship events that will help us grow partnerships with major donors, corporates and foundations.
While you will work in a small, fully remote team day to day, you will be part of the global Pratham network. The team in India has over 6,000 staff, and they raise $28m locally. Pratham USA has 14 chapters and produces around 12 galas a year, which contributes to its $30m income; you can share the films and branding of their galas, meaning we can really stretch our budget to put on an outstanding event.
We are a small team, and whilst an events person is vital for our development if someone wanted to get involved in other fundraising streams, particularly corporate or major donors, we would be delighted to read about it in your application and discuss it at the interview or in a call before the interview—which are welcomed.
All current staff have visited India to see the programmes, and whilst we can't guarantee you a visit as we grow, it remains an ambition. We can offer a level of flexibility on hours, we'd consider someone four days a week, but flexibility and some extra (paid) days might be required around the gala time. Our Executive Director stops for 30 minutes at 3 to pick up his children from school, work patterns that suit you can be considered.
We share our interview questions in advance, welcome non-graduates, and strongly encourage applications from within Black, Asian, and Minority Ethnic communities and underrepresented groups.
The client requests no contact from agencies or media sales.
About Us
MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
This role supports strategy and implementation of behavioural change best practice in our country programmes with a focus on gender-transformative approaches and reaching key populations and vulnerable groups such as adolescents, people in extreme poverty, people living with disability, and those with low-literacy.
This role will provide focused technical assistance to MSI country programmes, supporting formative analysis, strategy development, coordination, capacity strengthening, mentorship, and implementation of gender-transformative and inclusive programme activities for behaviour change. It will also support donor and fundraising teams within MSI to include appropriate GESI language and best practice approaches into new proposal design.
The GESI Programming Specialist will also work with the Evidence and Impact team to document and share successes and challenges in gender and inclusion programming and support the dissemination of best practice approaches. The learnings and outcomes generated from key projects will be used to strengthen gender equality and social inclusion programming across MSI’s global partnership, significantly contributing to delivery of MSI’s 2030 strategy.
This role reports to the Head of SBC and Inclusion in the Technical Services Department, which supports gender, inclusion, and SBC programming across MSI.
About You
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.
To perform this role, it is essential that you have the following skills:
- Highly skilled in designing and leading behaviour change initiatives with a gender-transformative focus.
- High level understanding of “Do No Harm” principles, gender mainstreaming and gender equality and social inclusion principles and methodologies, including disability inclusion.
- Skilled in translating research insights into practical, workable programming approaches. Ability to synthesize information from multiple sources.
- Excellent English written communication skills and a high ability to organise and present information in a compelling, easy to understand and practical way, to both high-level donor audiences as well as in-country teams and stakeholders.
- Ability to design, facilitate & lead participatory training sessions.
- Strong networking and interpersonal skills.
- Able to multi-task, problem solve and prioritise to manage multiple and competing demands from internal and external clients.
- Can use PowerPoint, word, excel to high standard to create impactful and persuasive presentations and resources.
To perform this role, it is essential that you have the following experience:
- Significant technical experience at an advisory level in social and behaviour change programming, with a focus on gender equality and inclusion. Must include project design and implementation, and technical assistance in the health sector, preferably in SRHR.
- Significant experience developing and embedding gender-transformative SBC strategies in an international development context.
- Experience at a regional or global level is an advantage, especially in building best practices and motivating teams to adopt tools, new ways of working.
- Demonstrated ability to ensure gender mainstreaming and social inclusion integration in project design, implementation, and M&E.
- Demonstrated capacity strengthening experience, including developing and conducting trainings, mentorship, and coaching of government, local, and community partners.
- Familiarity with formative research and monitoring and evaluation methodologies and approaches and ability to interpret data for decision making and inform programming and strategies. Experience designing, conducting, and using gender equality and social inclusion analysis preferred.
- Familiarity with social and behaviour change communication and social norms theories and approaches and substantial experience with mainstreaming gender and/or disability into SBCC.
Formal education/qualification
- Degree in relevant field (public health, gender studies, disability, and inclusive development etc.) and 5-7 years of relevant technical experience
Personal Attributes:
We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity.
For this role, we’re looking for an individual who is:
- Pro-Choice and committed to the MSI mission
- Can work with autonomy while still being collaborative, prioritise tasks appropriately, and positively influence others.
- Confident self-starter, highly proactive and participative in meetings and conversations. Comfortable with acting as role model amongst colleagues and leading the way on SBC and GESI
- Ability to be strategic, flexible, and adaptable with proven capacity to respond effectively to all levels of staff. If works needs to get done, will get it done, delivering on time and to a high standard meeting needs of different audiences.
- Cross-cultural sensitivity and ability to work effectively in different socio-cultural contexts.
- Happy to review learnings when things don't go as planned or outcomes are not as expected and learn and adjust accordingly. Actively seeks out feedback on their performance (both results and behaviours) with a view to continuously learning and growing own skills.
- Flexible and adaptable and can deal with ambiguity or challenge comfortably, remaining calm under pressure
- Willingness and ability to travel to MSI countries (5-6 trips of between 3-5 days duration per year)
For more information about the role, please view the job description and person specification on our website.
Location: London Support Office (hybrid working) or where any MSI country programme operates.
Full-time: 35 hours a week, Monday to Friday (UK contracted hours).
Contract type: 2 year fixed term contract.
Salary: £40,000 - £51,000 per annum for UK based candidates. Discretionary bonus + benefits.
Salary band: BG 9
Closing date: 31st May 2024 (midnight GMT+1). Interviews may take place before this date for exceptional candidates.
For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.
Fundraising Manager
We have a fantastic opportunity for a Fundraising Manager to become a vital part of a small, friendly and ambitious fundraising team.
Position: Fundraising Manager
Location: Hybrid working – primarily homebased with occasional travel to Maidenhead
Salary: £34,978 per annum
Contract: Full time, permanent
About the role:
The fundraising team raise approximately £400K annually and aspiring to grow by over half a million by 2025. You will be responsible for leading and growing income via the charities Corporate Partnerships and Sporting Challenges. The ideal candidate will have high-level experience in corporate fundraising.
Key responsibilities include:
- Provide excellent account management to some of the charities existing and new corporate relationships.
- Carry out effective prospect research.
- Engage companies in our sporting challenges.
- Nurture effective relationships with corporate partners to achieve the best outcomes for the charity.
- Manage and grow the charities portfolio of challenge events to maximise income from this fundraising stream to achieve and exceed set income and expenditure targets, offering opportunities for engagement, and fundraising across the calendar year.
- Plan and deliver the marketing and recruitment of a range of events, including the London Marathon and other major running, hiking, cycling, swimming, skydiving and ultra-challenges.
- Coordinate and create content for the Fundraising Team communications via social media and digital communications to increase engagement from supporters.
- Create and manage annual budget lines to ensure income and expenditure meet set financial targets to maximise a return on investment.
- Monitor and report on income and expenditure for the relevant budget lines.
- Actively participate in team meetings.
- Attend key fundraising events and annual conference.
About you:
To be successful in this role you will have:
- A proven track record of successfully managing a charity’s corporate partnerships and sporting challenges.
- Good knowledge of the principals of customer service/supporter care and donor development.
- Sound knowledge of GDPR and the impact on fundraising in terms of on-going consent and deletions of donors.
- Significant experience of working within a charity in a similar fundraising role.
- Experience of developing new fundraising products and building a programme of engagement to grow fundraising income.
- Experience of managing events, preferably sporting challenge events.
- Excellent digital skills with experience of using a variety of online platforms, including website editing, image re-sizing, social media, and e-news content creation.
- Experience of using a CRM database to maintain data accurately, and an understanding of how to extract and evaluate information.
- Strong presentation, negotiation and influencing skills with a creative and entrepreneurial outlook.
- Strong project management skills.
- Excellent MS Office skills in the use of email, Word and Excel and PowerPoint.
- Use of social networking sites such as Facebook and Twitter including knowledge of a content management system for updating websites and images.
Other roles you may have experience of could include: Fundraising, Corporate Fundraiser, Fundraising Manager, Regional Fundraising Manager, Fundraiser, Fundraising, Corporate Fundraiser, Events Fundraiser, Corporate Partnerships Manager, Major Donor Fundraiser, Challenge Events, Events Fundraising, Sporting Events Fundraising, Individual Giving, Donor Fundraiser, Corporate Fundraising Officer, Fundraising Executive, Donor Partnerships etc.
We are looking for a Trust Fundraiser and Case Support Officer to join a team with a well known national health and social welfare charity, to secure income from medium-sized grant-giving charitable trusts and foundations.
This is a hybrid role with one day a week in the London office.
The Charity
A warm and collaborative charity, dedicated to supporting people through the most difficult times of their lives from palliative and bereavement care to supporting families with the loss of a loved one.
You will be joining a highly respected organisation, with an inclusive working culture, offering fantastic benefits including structured induction programme and learning and development opportunities to aid career progression, 27 days holiday - rising to 33 with length of service plus bank holidays and a company pension scheme as well as much more.
The Role
Join a team of four to research new trust opportunities, provide first class stewardship to a portfolio of donors, seeking to retain them as well as uplift their donations, wherever possible.
Carft compelling funding applications to secure gifts ranging from £10-30k.
Support service information requests from fundraising teams and translate them into project briefs and compelling case for support materials.
Maintain accurate, up to date and comprehensive records of trusts on the fundraising database or CRM system (currently Raisers Edge).
The Candidate
Experience of securing gifts of over 10k from trusts.
Experience of maintaining relationships with funders and providing tailored donor care and stewardship plans.
Experience of project-based fundraising and the development of restricted and unrestricted propositions within a fundraising team .
Experience of developing pipelines of trust income and activity.
IMPORTANT NOTE
Please note this charity will interview on a rolling basis, so do get in touch ASAP to find out more.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Philanthropy Manager
Advancement
Full-time
Permanent
£42,400 per annum
Application deadline: 12pm (midday) on Monday 3 June 2024
About us:
The British Museum is one of the world's best-known and most-visited museums in the world and it is free and open to all. The Museum looks after an extraordinary collection of objects that span time, culture and continents. Its eight million objects allow us to explore the diversity of human cultures and our common humanity.
The Advancement Department plays a vital role in advancing the Museum's mission, reach, and impact, fundraising for an array of exciting projects and activities. You will be joining the Philanthropy Team which has a track record of securing donations from a variety of supporters including philanthropic individuals and charitable foundations.
With bold plans for the future and Dr Nicholas Cullinan starting as Director this summer, it is an exciting time to join the Museum.
About the role:
Reporting to the Head of Philanthropy, this post plays a key role in securing and stewarding major gifts from individuals and private trusts and foundations. You will be managing and actively developing existing donors, as well as proactively identifying and cultivating new donor opportunities. The role will involve attending cultivation and stewardship events as well as liaising with the prospect research function and wider Philanthropy team. You will also be responsible for managing and developing one Philanthropy Officer.
About you:
The successful candidate will be an effective face-to-face fundraiser with experience of securing high value donations and managing the full lifecycle of significant donor relationships.
You will be highly motivated and able to work under pressure to meet deadlines and financial targets, with excellent communication and people management skills. Strong administrative and organisational skills are essential for this role.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
- Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Interest-free travel, bicycle and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
JOIN THE TEAM AT HAVEN HOUSE CHILDREN’S HOSPICE
We are hiring an experienced Digital Fundraising & Marketing Manager to help us grow our fundraising and supporters and improve our brand presence in the areas we deliver our care. We want someone to join us who loves being part of a hardworking and collaborative team.
If you are dedicated and ambitious, Haven House Children's Hospice is an excellent place to grow your career. Don't hesitate to apply.
Responsibilities:
- To work with the team to collate an overall digital fundraising plan, communication channels, and measures of success
- Develop, create and implement multichannel digital fundraising campaigns, working with the relevant fundraising team
- To monitor new digital fundraising opportunities, agreeing tests with managers subject to budgets, and reporting on performance
- Evaluate, assess and adjust campaigns against digital fundraising and marketing key goals
- Help improve the website as a tool for fundraising and supporter engagement, focusing on the creation and development of landing pages, donation forms, and supporter actions
- Create engaging, impactful, and creative content to support fundraising and marketing campaigns for paid and organic digital and social media activity maximising engagement levels and income growth whenever possible.
- To lead ongoing strategic and operations testing across emails and digital fundraising to optimise fundraising for Haven House
- Produce high-quality, timely and inspiring emails for donors and supporters, to increase income and engagement
- Devise and manage innovative social media campaigns to increase social engagement, ensuring suitable mechanisms are in place to effectively evaluate their success
- Work with website developers to implement Google Analytics and Facebook tracking across the website and third-party tools
- Experience with creating and producing newsletters and appeals within an email service provider and experience with building campaigns through social media tools like Facebook Ad Manager within the software packages
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
If this role sounds right for you and you have the right skills and experience, please do download the job description and apply by returning the application form to Resourcing.
Benefits:
- As an employee you will be entitled to the following range of benefits:
- Hybrid office/home arrangement (3 days in the office)
- 27 days' annual leave
- Pension scheme (company matches contribution up to 7%
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
- Life Cover
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment.
Employment is subject to receipt of satisfactory references and a DBS check.
Closing date: 30 May 2024
Interview: w/c 6 June 2024
Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.
The client requests no contact from agencies or media sales.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
Mind's Partnerships Fundraising team - part of the wider fundraising directorate - is responsible for generating income from major donors, charitable trusts and foundations, the statutory and corporate sectors.
The New Corporate Partnerships team is comprised of a head of team, two senior managers, two senior officers, three officers and one assistant.
The New Corporate Partnerships team has been at the forefront of securing some fantastic partnerships for Mind such as, Allianz, Bupa, Co-op, Direct Line, Dunelm, ITV, McLaren Racing, and McVitie's, to name a few. Our partnerships cover the spectrum of partnership types; strategic and Charity of the Year partnerships (COTYs) and brand and commercial partnerships. You will help us build on our success.
In these unprecedented and challenging times, Mind is and will be needed more than ever. Our corporate partnerships play a huge role by helping us, raise income to achieve our strategic goals and adding value to businesses and society through our partnerships, including raising public awareness and reaching new audiences.
Key duties and responsibilities
The post holder will:
Working with the Head of New Partnerships, the New Corporate Partnerships Manager will:
-Help develop and implement the Corporate Partnerships team's new partnerships strategy, working closely with the Head of New Corporate Partnerships and other team members.
-In year one, be accountable for delivering an individual income target for 22/23 and supporting the overall New Partnerships Teams' multi-year income targets and ROI, working with the Head of New Corporate Partnerships and reviewing progress on a monthly and quarterly basis.
-Lead and develop opportunities from the Charity of the Year (COTY) and commercial/strategic pipeline, including developing and stewarding relationships, submitting proposals, leading on pitches, while working with various teams across Mind.
-Project Manage high level bids, to engage internal teams, create clear project plans including: roles and responsibilities, senior stakeholder briefing and internal feedback.
-Identify networking opportunities across Mind and externally for potential corporate partnerships
-Develop stewardship plans for top prospects, including Mind senior leadership and trustee engagement and roles, taking a collaborative approach and balancing impact and effort across opportunities
-Line manage two New Corporate Partnerships Officers who will support with the development of pitches and lead their own opportunities with your support
-Lead and assist with the design of new partnership agreements with companies to ensure that expectations from both parties are met and the interests of Mind are looked after, and risks are mitigated.
-Work proactively with the Corporate Partnerships team managers and support the wider team to renew, deliver and grow holistic, donor-focused partnerships where appropriate.
-Work with colleagues across Mind to identify the potential and manage the risk in new partnerships, ensuring that Mind's ethical policy and charity legislation is adhered to.
-Monitor, analyse and review information on industry trends, innovations and developments, keeping the pipeline updated.
-Represent the Partnerships team in appropriate working groups, workshops and/or meetings/other events as directed.
-Monitor and evaluate new business activity and provide regular updates/reports to the Head of New Corporate Partnerships.
-To use the CRM database to enter, update and extract accurate information to maximise operational benefits and opportunities from the database system.
-To support the new partnerships team and have delegated responsibility from time to time, in the absence of the Head of New Partnerships.
-To undertake other duties that may, from time to time, be necessary and compatible with the nature and grade of this post.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£26,750, plus OTE Bonus
Location
East Sheen
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Muswell Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£23,933 plus OTE Bonus
Location
Muswell Hill
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.