Donor retention manager jobs

Hours: 35 hours per week; 12-month fixed term contract with possibility to extend. Occasional evening or weekend work may be required.

Location: Hybrid working with 2-3 days per week in one of Open Ages’ centres: St Charles Centre for Health and Wellbeing (W10 6DZ), New Horizons (SW3 2PF), St Margaret’s (SW1V 2RT), Avenues (W10 4RS). Travel between Open Age sites and to other community venues will be required.

Line Management: CEO

Working with:Fundraising Manager – Trusts and Grants; Open Age Service Users; Open Age staff and volunteers; Supported by Nova Fundraising (members of Chartered Institute of Fundraising.)

This pivotal role will design and deliver new community and individual giving fundraising programmes to support Open Age’s exciting new five-year growth strategy. You are an ambitious self-starter with a breadth of community and individual giving expertise or a specialist in one with good understanding of the other. In this broad role you will partner with Open Age’s passionate members and the wider community to raise funds for our high-impact services, supporting older people to lead happier, healthier lives. You will see first-hand the visible, life-changing impact of the money you generate for many thousands of older people in London and across the UK.

The role is a 12-month fixed term contract, with the possibility to extend.

About Open Age:

Open Age was established in 1993 and we’re now celebrating more than 30 years of championing happier, healthier and more connected lives for older people. We have over 3000 members and each week we run over 250 high-quality classes from our four centres, 40 community venues and online. From boxing to ballet, baking to blogging - Open Age’s array of activities improves the physical and mental wellbeing of our members. We are a passionate, community-led organisation and we are proud that 93% of members would recommend Open Age to a friend.

‘I can’t wait for my lessons. They make me feel just fab. Having not done exercise before Open Age…I am so grateful to know them and to be able to do the classes. Thank you.’

What you get in return:

You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.

We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday. Occasionally additional paid leave over the Christmas period is given.

Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution.

Access to the Cycle to Work Scheme through salary sacrifice.

We are London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace. 

Regular staff social events.

Training opportunities.

Equal Opportunities:

Open Age welcomes applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. 

The Supporter Relationship Manager is responsible for all individual donor support processes, systems, strategies and individual giving fundraising appeals, which ensure we have excellent relationships with our donors to retain and grow our individual giving income.

Powerful narratives, storytelling and engagement with donors is crucial to ensure that our funding need and impact is shared with supporters. 

The Supporter Relationship Manager will work with the Head of Fundraising and Deputy CEO to grow our major donor, regular giving, appeal and legacy income alongside sustaining our irregular giving and Gift Aid income.  The Supporter Relationship Manager will line manage the Fundraising Assistant (FA), which is a new entry-level fundraising role responsible for the development and day-to-day administration of our community fundraising income stream for individuals and our corporate community.

Person Specification Essential knowledge, skills and experience:

• Three years+ experience of working in a supporter care fundraising role.
• Understanding of fundraising principles, relationship marketing and supporter care.
• Excellent written and verbal communication and interpersonal skills.
• High level copy writing skills.
• Experience of working with communications staff to support multi-channel fundraising campaigns.
• Ability to work on your own initiative.Well-organised and able to manage multiple projects simultaneously while meeting deadlines and targets.
• Good working knowledge of CRM databases and how to use them to steward supporters.
• Good knowledge of current data protection/GDPR regulation.
• Able to develop, initiate and maintain systems and procedures.
• IT literate with a working knowledge of Microsoft Office applications including Excel to sort and segment supporter data.
• A clear commitment to the ethos and strategic plans of FareShare South West, and able to positively contribute towards its achievement.

We’re growing our fundraising team! Here at Keech Hospice we know that raising more funds enables us to reach many more people in our community and we’re delighted that this has been recognised with a substantial investment into the team structure. You’ll be joining us at an exciting time for the team and the organisation, with a recent re-brand, a deep-dive into fundraising and the build of a new strategic plan for raising income - you could join a brilliant existing team to help us transform the way we fundraise and help us, help more.

Key Responsibilities:

• Creating, developing & implementing strategies to engage major gift donors to meet growing targets
• Drive the growth of major gift income through maximising relationships and events
• Leading projects ensuring timely delivery and alignment with strategy
• Work closely with wider Fundraising team and Marketing and Communications to deliver income growth

What We're Looking For:

• Excellent networking skills to build prospects and partnerships
• Excellent written and verbal communication skills with ability to engage and inspire
• High level proficiency in CRM
• Previous experience in charity sector and proven ability to secure large gifts
• Project management skills
• Strong understanding of charity sector and fundraising regulations

What we offer:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

·Overseethe setting up and management Sight for Life’s new Client Relationship Management (CRM) system.

·Ensure timely donor acknowledgments in line with stewardship policies.

·Track, monitor, and maintain regular engagement with donors.

·Lead donor recruitment and retention efforts to secure long-term support.

·Develop compelling fundraising campaigns and cases for support.

·Manage applications for external funding from Trusts & Foundations, ensuring strong stewardship from inception to renewal.

·Convert one-time donors into regular direct debit contributors.

·Increase legacy donations (sometimes also x referred to as Sadaqah Jariah).

·Provide periodic fundraising activity reports to the executive committee to enhance internal processes and return on investment (ROI).

·Stay updated on fundraising best practices and emerging trends, sharing insights across teams.

We’re growing our fundraising team! Here at Keech Hospice we know that raising more funds enables us to reach many more people in our community and we’re delighted that this has been recognised with a substantial investment into the team structure. You’ll be joining us at an exciting time for the team and the organisation, with a recent re-brand, a deep-dive into fundraising and the build of a new strategic plan for raising income - you could join a brilliant existing team to help us transform the way we fundraise and help us, help more.

Key Responsibilities:

• Creating and implementing strategies to increase legacy giving and gifts in wills
• Engaging with potential donors and developing strong relationships with individual supporters
• Embedding a clear understanding of legacy fundraising through collaborative working
• Leading multiple projects ensuring timely delivery and alignment with strategy
• Analyse fundraising data to inform decision-making

What We're Looking For:

• Excellent communication skills to engage and inspire
• Project management skills
• Previous experience in charity sector with focus on gifts in wills and fundraising in memory
• High level proficiency in CRM
• Strong understanding of charity sector and fundraising regulations

What we offer:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

We’re growing our fundraising team! Here at Keech Hospice we know that raising more funds enables us to reach many more people in our community and we’re delighted that this has been recognised with a substantial investment into the team structure. You’ll be joining us at an exciting time for the team and the organisation, with a recent re-brand, a deep-dive into fundraising and the build of a new strategic plan for raising income - you could join a brilliant existing team to help us transform the way we fundraise and help us, help more.

Key Responsibilities:

• Creating, developing and implementing strategies to acquire, retain and engage individual donors
• Driving the growth of individual giving through digital channels and delivering online campaigns, social media fundraising and e-mail marketing
• Leading projects
• Analysing fundraising data to track performance and identify trends
   

What We're Looking For:

• Previous experience within fundraising and focus on digital fundraising
• Understanding of supporter/customer engagement strategies
• Excellent communication and project management skills
• Proficient in CRM systems
• Strong understanding of charity sector and fundraising regulations
   

What we offer:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

The country’s leading transport charity, Campaign for Better Transport has worked for more than 50 years to improve transport, tackle climate change and create a more inclusive society. We are looking to appoint a highly motivated and experienced Supporter Engagement Manager to join our dedicated income generation team on a 12-month, fixed-term contract.

The Supporter Engagement Manager will lead the acquisition, retention and development of individual donors through our multi-channel campaigns, ensuring growth in our donor base and engagement with our supporters. You will use data insights to optimise fundraising strategies and enhance the supporter experience.

The successful candidate will have a minimum of two years’ experience in direct marketing and individual giving, with strong copywriting, budgeting and project management skills, and proficiency in CRM systems and data analytics. They will have a good working knowledge of GDPR and IoF Codes of Practice.

Key responsibilities include:

• Planning, managing and executing the delivery of the Supporter Engagement Programme, including supporter acquisition, retention and uplift through all on- and offline direct marketing channels
• Leading fundraising initiatives such as seasonal appeals, matched funding and legacy giving
• Maintaining all supporter records on the database

This is flexible working position, with at least two days per week spent in our London office.

We're looking for a talented Individual Giving Manager to join our small team. The role will be responsibile for the delivery of our excellent supporter stewardship, care and retention programmes, whilst driving fundraising growth. 

The Individual Giving Manager will be responsible for the development and delivery of Women for Refugee Women’s (WRW) individual giving fundraising strategy, including through a variety of income streams such as regular gifts, High Net Worth giving, corporate support, events, and legacies; to develop and deliver WRW’s support engagement journey in order to generate income from individual donors and to develop strong and long-lasting supporter relationships; to oversee and develop our stewardship retention programme; and to contribute to WRW’s overall fundraising strategy and income generation.

Charity People is delighted to have partnered with the brilliant charity St Wilfrid's Hospice, Chichester in their search for a new Individual Giving Manager. This permanent role will manage and develop their successful Individual Giving programme to maximise and grow sustainable income from existing and new individual supporters, at what is an exciting time for the charity.

St Wilfrid's Hospice provides tailored end of life care both in the community and at the Hospice, supporting patients living with a terminal illness, and their loved ones.

Their vision is for all dying people and those close to them to have access to the care and support they need by providing high quality specialist end of life care and bereavement support whenever and wherever it is needed.

Location: St Wilfrid's Hospice, Chichester, with at least three days per week in the office

Salary: £37,830-£45,141 per annum

Incredible benefits package, including:

• Annual leave: starting at 27 days plus bank holidays, rising to 33 days with service
• Flexible working: St Wilfrid's are open to flexible working requests such as compressed hours and hybrid working
• Auto-enrolment pension scheme: Employer contribution of 7.5% based on minimum employee contribution of 2%.

About the role

We are searching for an experienced fundraiser to drive and grow Individual Giving income streams, currently worth around £800,000 annually to the Charity. The postholder will oversee campaigns including Regular Giving, In Memory Giving, Lottery, Raffles, and Appeals, while managing donor stewardship, acquisition, and retention. With a small and high-performing team to support you, you'll lead on budgeting, data management, and help shape the future of fundraising.

Key responsibilities will include:

• Managing income and expenditure budgets, monitor ROI, lead reforecasting efforts, and support the development of long-term financial plans.
• Lead innovative fundraising initiatives, exploring new opportunities (including digital) and refreshing existing campaigns in collaboration with Marketing and Communications.
• Oversee donor stewardship and supporter journeys, building strong relationships with new and existing donors and engaging service users and their families.
• Ensure effective use of the Raiser's Edge database, supporting compliance, performance tracking, and strategic decision-making.
• Manage fundraising compliance, including GDPR, gambling regulations, and fundraising best practices, while participating in the Information Governance Steering Committee.
• Collaborate across departments (Fundraising, Marketing, Retail) to coordinate income generation activities and maximise cross-functional opportunities.
• Lead and evaluate Individual Giving activities, including managing 3rd party contracts, attending key events, conducting market research, and contributing to audits and competitor analysis.

About you

You will bring a proven track record of securing income through the development and delivery of successful fundraising campaigns. You'll bring experience in building donor relationships, strategic planning, and hitting ambitious targets. Strong analytical skills, and experience with CRM or fundraising databases are essential, as is the ability to translate data into actionable insights. You'll bring excellent communication, interpersonal, and project management skills, as well as experience in budget and resource planning. Regalar travel to attend meetings and events is required so you will need access to your own vehicle.

If this sounds like the perfect role for you, Charity People would love to hear about your experience and share more details about this fantastic opportunity and how to formally apply.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We are delighted to be working with Shaftesbury, the disability charity that enables each child, young person and adult to live a life that adds up for them, and who seek an experienced Individual Giving Manager (Retention) to join their team.

Building on a 180 year track record they work to improve the quality of life for people with disabilities through their wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland.

With exceptional people skills, the successful Individual Giving Manager (Retention) will be responsible for developing and delivering strategies that strengthen relationships with existing cash supporters, regular givers and gaming (lottery) supporters to ensure they feel valued, engaged, and connected to Shaftesbury’s mission. This role focuses on enhancing supporter loyalty and lifetime value through personalised, insight-led communications and stewardship initiatives.

Working across a range of channels—including direct mail, telemarketing, gaming, and digital—you will drive income growth by deepening engagement and identifying opportunities to increase income from existing supporters.

You will demonstrate:

• Proven experience in donor retention, direct marketing, or individual giving within the charity sector, with a strong understanding of audience segmentation and donor journeys.
• Outstanding communication skills (verbal and written) and the ability to tailor compelling and persuasive fundraising appeals for a range of audiences.
• Experience of setting, working to, and meeting, fundraising targets, with an innovative approach to developing new fundraising products.
• Excellent organisational skills including experience of planning and managing multiple projects simultaneously.
• Commitment to Shaftesbury’s Mission, Values and Christian ethos

You will be a collaborative, team player with the ability to work under pressure and deliver outcomes to tight deadlines with exceptional project management skills.  Experience of working with telemarketing or similar agencies to drive revenue is desirable, but not essential, as is experience with legacy marketing and gaming products and a familiarity with digital marketing / fundraising, and email automation tools. Knowledge of care sector fundraising, local authority funding and HMRC Gift aid processes would also be an advantage.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 30 May 2025

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

Prospectus are excited to be working with our client to help them recruit for a Direct Marketing Manager (Retention) to join their team. The group is a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies.

Since it was founded in 1963, the organisation has run over 78 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world.

This role is offered on a 3-year fixed contract basis paying a salary of £40,560 per annum with flexible hybrid working arrangements available at their London office.

The Direct Marketing Manager (Retention) is responsible for shaping and delivering new and existing supporter journeys for  individual, community and legacy donors, and leading a programme of improvement across all major contact points between the organisation and the public. They will work closely with the Head of Public Fundraising and relevant staff to develop and deliver direct marketing materials to provide updates and information on how donations are being spent. They will work with the Public Fundraising team to utilise a large database of supporters for communication by email, SMS, and direct mail. They will also oversee and support the delivery of materials that support community fundraising in appeals and a light touch legacy marketing programme.

They are looking for someone with demonstrable direct marketing experience with a focus on high volume donor acquisition. They are looking for a candidate with a demonstrable experience of direct marketing techniques such as direct mail, email and SMS. They are looking for someone with a demonstrable track record of developing effective digital and direct marketing strategies, which resulted in significant growth in income and retention of a charity’s individual supporters. The ideal candidate will have excellent knowledge of direct marketing initiatives that have successfully met targets at retaining or reactivating donors and experience of working within the international sector.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

This is an exciting new role for our organisation! You’ll have the freedom and autonomy to shape our marketing strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,565 - £41,200 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements! We're open to accommodating everything from 20 hours per week (0.5 FTE) up to full-time - depending upon the candidates needsmark. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that grows our existing donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert our supporters into donors.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire a small but passionate team, and getting stuck in to delivery in order to achieve our shared goals.

And More…

• Support our corporate fundraising initiatives.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and growing an engaged supporter base, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London!

Title: Fundraising Manager

Reports to: Fundraising Director

Contract Type: Full-time, Permanent

Location: Based from one of our RTS offices with the expectation of at least 2 days a week in the office, with some flexibility to work from home, subject to business requirements and line manager approval. 

Hours: 5 days per week (37.5 Hours) Worked between Monday- Friday

Salary: £44,261 - £47,868 (5% employer pension contribution, Medicash and group life assurance, 27 days annual leave per annum for FTE plus bank holidays)

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Role Summary

We are looking for a motivated and dynamic individual who is passionate about collaboration and community-led change. If you believe in the power of strong, connected communities, this role is for you. You will need good organisational skills, energy and the ability to listen, build relationships, and inspire collaboration, which is essential in creating positive, lasting change.

As a Fundraising Manager, you will be responsible for managing a mixed portfolio of supporters with a view to growing this pool to deliver a mixture of revenue which can sustain and grow our ambitions and work. This will involve taking responsibility for nurturing and growing an existing philanthropic pool of funders whilst identifying, cultivating and mapping new high value opportunities, in excess of £75k. For your portfolio you will manage donor acquisition strategies, proposal writing and stewardship and supporter journey planning. 

The role involves securing funding from various sources, including trusts, corporations, and individuals, to support the charity’s mission. This includes developing and maintaining strong donor relationships, managing a portfolio of donors, and managing fundraising pipelines.

The ideal candidate will therefore be proactive, results-driven, and skilled in developing insight-led strategies, managing solicitations, along with the ability to create processes, gather insights, and propose budgets. You’ll be passionate about continuous improvement, have a proactive attitude and be comfortable in suggesting new and/or better ways of working. You’ll enjoy a challenging and fulfilling environment, working with a supportive and forward-thinking team.

Key Objectives:

• As a member of the Fundraising team, you will work across all parts of the fundraising process, from prospect research all the way through to the fundraising ask.

• You will work collaboratively within the Fundraising team and the wider organisation to develop compelling fundraising proposals for corporate donors, high net worth individuals, community appeals and trusts and foundations. 

• You will seek out and identify patterns of prospect and funder data and behaviours which inform our growth and generate ideas and solutions

• You will problem solve with others enabling planning and anticipation of challenges and opportunities

Fundraising Objectives:

• Develop a high value pipeline of prospects and funders which has a balanced approach across acquisition, retention and uplift to meet team targets and which provides the best supporter experience.

• Manage a personal portfolio through all stages of the fundraising cycle, within an overall fundraising team target, demonstrating an understanding of how to mitigate risk, maximise return on investment and give a focus to unrestricted income generation.

• Manage and cultivate prospect and funder relationships in their entirety, with responsibility for planning briefings, proposal writing, stakeholder engagement, reporting, stewardship, delivery, and evaluation.

• Research, prepare, and submit high-quality grant applications to charitable trusts, foundations, and other funding bodies utilising different funder approaches including bids, applications, proposals and EOIs, all delivering high-quality experiences and materials to secure funding. 

• Monitor and report on the progress of fundraising activities and grant applications, providing regular updates to the management team.

• Plan and write bespoke engagement plans (e.g. stewardship reports), including report-writing and impact analysis, and coordinating event and PR milestone activities.

• Work with internal & external stakeholders to develop new projects and ensure donor requirements and engagement opportunities are met.

Team and Operational Objectives:

• Help colleagues and supporters overcome any challenges and maximise their fundraising efforts.

• Manage your time and workload, and utilise our given processes, systems, and parameters to overcome barriers

• Support funder account management and compliance through planning, financial budgeting, and record keeping. 

• Ensure that systems and processes are effective, and that our database is updated and utilised as the central source of information for recording income, supporter interactions and reporting. 

• Ensure all supporters are appropriately thanked and help develop specific supporter journeys.

• Identify potential funding opportunities and contribute to philanthropic discovery exercises across new territories and themes

• Build and maintain relationships with a range of stakeholders from corporate partners through to community groups.

Please note the key responsibilities of this role are described above. They may be subject to reasonable changes from time to time in line with business needs. 

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Person Specification

Experience (essential)

• Experience in a charity fundraising role.

• A successful track record of building strong internal and external relationships and generating income from a broad range of funders

• Experience in fundraising preferably from Trust and Foundations; both family, corporate and individual, and partnership bid development.

• Experience in all aspects of donor cultivation (research, writing, follow-up, and stewardship), required

• Experience closing gifts at the six-figure level, including complex gifts using a variety of giving vehicles

• Pipeline development and management thereof, to ensure multi year planning and team financial target contributions are reflected.

• Proven track record in achieving financial and non-financial targets and in forecasting/ setting KPI’s

• Experience in identifying and acquiring new business opportunities and creatively retaining long term funder relationships

• Knowledge of prospect research techniques

• Maintaining a library of templated materials

Experience (desirable)

• Knowledge of place-based fundraising

• Experience working with under-represented communities 

• Enthusiastic “all hands-on deck” style team player; able to operate and collaborate across multiple teams and thrive in a fast-paced culture

• Advancing or building digital capabilities to support work activities

• Managing relationship milestones in collaboration with colleagues to include performance tracking, solicitations and reporting 

Skills (essential)

• Commitment to the aims and ethos of Right to Succeed and a genuine desire to bring about positive change for children and young people. 

• Knowledge or experience in a broad range of high value income generation practices and legislation

• Highly proactive and organised, with strong project management skills including multitasking and attention to detail

• An ability to identify, research and qualify potential donors and explore networks.

• Excellent written and verbal communication skills, with the ability to adapt messages to different audiences and craft compelling grant proposals

• Ability to nurture, develop and promote effective relationships and communicate with colleagues, community members and funders

• Strong cross team planning and organisation skills ensuring lead time processes for tight deadlines, consultation and proofing 

• Experience in utilising a range of printed and electronic resources and in working with databases to build a strong pipeline of funding and diverse portfolio of supporters

• Confident networker and relationship builder with excellent interpersonal, presentation, and negotiation skills

• Understanding of financial planning and business plans, ability to analyse accounts and data to inform funder activities, decision making and forecasting.

• Demonstrable IT skills and the ability to learn detailed processes quickly and accurately.

Qualifications & knowledge (desirable)

• Awareness of local areas, key challenges and understanding of current contexts 

• In-depth knowledge of education improvement and community development

• Demonstrated experience with Google Suite, fundraising CRM, project management tools

• CIOF or equivalent sector membership or qualification

• Sector Peer Network Participation and knowledge building 

• Fundraising compliance knowledge – inc Data Protection and Due Diligence

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Timetable 
Applications invited by 12:00pm Monday 19th May 2025
First Stage Interviews: Ongoing as applications received
This will be a two-stage interview process with a task to be prepared for stage 2.

Please note we will be interviewing candidates as applications are received and may close the vacancy earlier if a suitable candidate is identified. Candidates are advised to apply as early as possible.
These dates may be subject to change. 

Location:  Hybrid working between the Aldgate, London office and home.

Are you passionate about developing personalised supporter journeys and stewardship plans? Do you have experience in delivering these across multiple channels specifically digital?  We’ve invested in our technical capabilities and how we communicate with our digital donors to improve engagement and lifetime value and we’re looking for an exceptional Individual Giving Manager to develop and maximise our retention strategy and activities.  

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will develop retention strategies and deliver plans across regular giving, lottery and cash supporters including developing and launching a mid-value programme. You will also manage the online shop. Using digital channels along with direct mail, SMS and telemarketing you will improve supporter loyalty and lifetime value.  You will also manage one direct report, the Individual Giving Officer.

You will bring digital expertise and show how you work within a test and learn environment.  You will demonstrate a supporter-led and evidence approach that is based on insight.  You’ll be creative and curious, looking internally and external for inspiration and ideas. You’ll also be responsible for budget management and play a pivotal role in delivering ambitious targets in the Supporter Giving + Legacies team.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.