Education development manager jobs in clitheroe, lancashire

Customer Experience Director

Location: Remote

Salary: £94,671.46 per annum

Closing Date: 19 December 2025

We’re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you’re decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be you!

We’re looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood related services.

We know everyone’s on a journey these days, but we’re truly on one, evolving our operating model so that despite of our size and geography, we’re connected to our customers and communities and service delivery is responsive, easy, local and personal.

You’ll be a subject matter expert in housing management and will be responsible for making sure we’re winning for our customers by listening, and ensuring teams are equipped and empowered to deliver excellent services which meet current and emerging customer needs.

Through strong change and performance management, process review, systems and policy development you’ll continue to drive customer satisfaction, trust and efficiency, ensuring our homes and communities are safe and thriving places for our customers to live.

Through your leadership, you will develop a high performing, productive culture, with high levels of accountability, ownership and autonomy where colleagues are truly engaged, encouraged and supported to be their best, with our Customer Promise at the forefront.

We’ll be honest, this role will be hard work! We always want to do better so there’s a lot to do and within a really challenging operating environment. Undoubtedly there’ll be times where you’ll be frustrated and you’ll probably try things which don’t work but you’ll be joining a strong, collaborative team, where we’ve got each other, and you’ll be encouraged to try new things, and amongst the hard work you’ll laugh and have fun; you’ll never be bored, and no two days will be the same.

The teams you’ll lead are nationally dispersed. Where you live isn’t necessarily important – it’s your expertise, customer focus, values and leadership that matters

If this role sounds like a bit of you, you think we’re going to be a great fit, and you’re ready to grab the opportunity and make it your own, come and #discoverstonewater!

Please note: Final stage interviews to be held on 17th December at our Reading office.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 90,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

Location: Home Based with regular national travel

Since 1962 the National Autistic Society has been campaigning to transform lives, change attitudes and create a society that works for autistic people. In National Programmes we champion the rights and interests of autistic people and their families, making sure national policy and legislation to reflect their needs. We provide autism training and best practice services and want all autistic people to have access to services and support that fully meet their needs. We provide diagnostic services, training, accreditation, consultancy and conferences, designed to support all professionals and organisations.  

The Supporter Fundraising team is responsible for managing and growing all supporter-led fundraising activity, including third-party challenge events, community fundraising, and our own portfolio of fundraising events. Together, our work generates over £1 million in income each year—vital funds that help the National Autistic Society achieve its mission: a society that works for autistic people.

Visit our website to find out more about who we are and what we do:  

Who we are looking for: 

We are seeking a proactive and creative Senior Events Fundraising Officer to join our dynamic team on a permanent basis.

This is an exciting opportunity for someone who is passionate about events fundraising and eager to take ownership of a diverse portfolio. You’ll play a key role in developing new fundraising events, supporting and inspiring colleagues, and delivering excellent supporter experiences that maximise income and impact.

The role will involve:

• Leading on a portfolio of owned and third-party fundraising events, including feasibility research, planning, marketing, participant recruitment, logistics, budgeting, and evaluation.
• Taking a lead role in the development of new fundraising events in collaboration with the Innovation Team, from research and proposals through to approval, delivery and evaluation.
• Providing first-class supporter care, ensuring participants feel valued and engaged, and that income and expenditure targets are met or exceeded.
• Working closely with marketing, press and PR colleagues to create and implement event promotion and communications plans, across both traditional and digital channels.
• Line managing and supporting Events Officers where appropriate, and deputising for the Events Fundraising Manager when required.
• Building and maintaining strong relationships with internal stakeholders, suppliers, and event providers to ensure effective delivery and the best possible experience for supporters.
• Overseeing volunteer recruitment and stewardship plans to increase engagement and retention.

The successful candidate will bring:

• Experience of planning and delivering fundraising events, with proven ability to meet financial targets.
• Strong relationship-building skills, with confidence in working with a wide range of stakeholders.
• Excellent organisational skills, with the ability to manage multiple projects and deadlines.
• A creative, innovative mindset and a passion for developing new fundraising opportunities.
• A commitment to delivering outstanding supporter care and improving supporter journeys.

This is a full-time, permanent role, for 35 hours per week. The salary for this position is £32,577 per year.

To view the full job description please click  

 What we can offer you: 

• Auto-enrolled Pension Scheme 

• 25 days annual leave plus bank holidays 

• Excellent induction, training and development programme including training about autism and opportunities to attend our conferences 

• Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more! 

• Healthcare Cash Plan 

• Life Assurance at 2 x base salary 

• A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply) 

• Access to a 24-hour Employee Assistance Programme & counselling programme

• Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family for free! 

• Eligibility for a Blue Light Card 

Where you will be working: 

City Road, London / Homeworking / Hybrid

(Up to 20% national travel, including some evenings and weekends, as required.)

About our application process: 

When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role. 

For more information about this job, please contact Jonathan Littledale – Events Fundraising Manager ( ########### )

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. 

For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks. 

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism. 

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks. 

We are an equal opportunities employer

Job Purpose

Within the National Influencing & Networks team, the Digital Communications Officer is responsible for delivering core communications functions. The postholder will work directly with the Director of National Influencing and Networks to plan communications activity in line with organisational objectives, and to deliver planned, regular and ad-hoc outputs. They will also work closely with the Area Engagement and Partnerships Team. It is desirable for the postholder to bring innovative video editing and production expertise, along with strong digital content creation skills, to enhance Clinks’ communications reach and impact.

Duties and key responsibilities

· Contribute to the continued development of communications outputs of relevance to the voluntary sector working in criminal justice

· Deliver Clinks’ communications functions to ensure our work and the voluntary sector is promoted in an accurate and timely manner.

· Contribute to Clinks’ communications outputs through oversight of the organisational communications planner, supporting the development of timelines and executing as appropriate

· Responsible for publication and design of organisational policy reports, e-bulletins, newsletters, blog posts, ad-hoc publications and other relevant digital outputs

· Responsible for the collation and distribution of Clinks’ Light Lunch on a weekly basis as well as newsflashes, women’s network updates and art alliance updates

· Provide communications and digital expertise to all Clinks staff, including planning of social media, publications or key deliverables including Clinks’ annual State of the sector research

· Work closely with the Membership and Digital Development Officer to ensure coordination of Clinks’ digital output, and supporting the Clinks digital era by contributing to project managed task groups from a communications perspective

· Work with Clinks’ partners on the delivery of local communications outputs

· Lead on Clinks’ regular programme of reporting and benchmarking, with relevance to communications metrics, triaging responsibility within the organisation, and escalating as appropriate, as well as liaising with third parties as needed

· Track and evaluate the impact of Clinks’ communications and digital outputs and advise colleagues accordingly

· Responsible, with the Membership and Digital Development Officer, for keeping information on the website up to date.

· Ensure the implementation of Clinks’ Content Creation Strategy and social media strategy, and contribute to development of wider organisational digital strategy

· Continuously review comms process’ and outputs to ensure a continued high standard to Clinks overall delivery

· Support fundraising activity and bid applications to help secure income for development work.

Additional responsibilities

· Contribute to team activity, including the communication of policy positions rooted in evidence, expertise and experience

· Ensure high standards across all Clinks communications products

· Support the development and operation of the various groups, networks and structures facilitated by Clinks

· Represent Clinks at external meetings and events

· Work with colleagues to maintain and develop Clinks’ database of stakeholders to support the distribution of published materials and other communications.

General responsibilities

· Represent and be an ambassador for Clinks

· Work to support the mission, ethos and values of Clinks

· Be flexible and carry out other associated duties as they may arise, develop or be assigned in line with the broad remit of the position

· Support and promote diversity and equality of opportunity in the workplace

· Work collaboratively with others in all aspects of our work.

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.

Person specification

Education and experience

• 2-3 years’ experience in a communications-related role
• Experience in innovative video editing, production, and digital content creation is highly desirable. 

Knowledge, skills and abilities

· An understanding of issues related to:

•  The role of the voluntary sector in addressing social exclusion and inequalities
• The criminal justice system, in particular prisons and probation.

· The ability to engage audiences, persuade, and encourage understanding and participation in written and/or other communications, with a focus on social media output.

· Ability to manage multiple workstreams and competing priorities

· A collaborative approach to working with colleagues

· Strong IT skills, including knowledge of Microsoft Office, and an ability to support online platforms, including Drupal and Simple News, as well as proficiency in web development

· An eye for design, with the ability to liaise with external designers and to use design software, for example InDesign to create documents and manipulate document templates and Canva to produce assets.

· Clear, concise and engaging written and online communication skills

· A scrupulous approach to proofreading and a high level of skill in written English.

· Good knowledge of social media platforms such as LinkedIn and Bluesky, how to create and schedule engaging content for social media, and how to track engagement

· Monitor feed, share content and engage with Clinks’ members via social media

Personal attributes and other requirements

· Working well in a team with a flexible approach to work

· Ability to manage multiple and sometimes competing priorities

· Personal resilience and ability to stay focused in a rapidly changing environment

· Commitment to anti-discriminatory practice and equal opportunities, including for people with lived experience of the criminal justice system

· Ability to apply awareness of diversity issues to all areas of work

· Commitment to upholding the rights of people facing disadvantage and discrimination in the criminal justice system.