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Page 20 of 24
E1, London (On-site)
£35,100 per year
Full-time
Contract (FTC until 31st March 2026)

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Job description

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.

This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.

The ideal candidate

To be considered for this role, you should be able to:

  • Provide outreach and in-reach support to people affected by substance use across Tower Hamlets, including those who may have a history of rough sleeping, be vulnerably housed, or otherwise disconnected from mainstream services.

  • Carry out person-centred assessments and work collaboratively with service users to develop support and recovery plans.

  • Make timely and appropriate referrals to specialist services (e.g. treatment, health, housing, and social care) to ensure holistic support.

  • Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.

  • Promote harm reduction and recovery-focused approaches, ensuring that people are empowered in their choices.

  • Maintain accurate records and contribute to monitoring and evaluation of the Reset service.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

  • 27 days holiday plus bank holidays
  • Pension scheme
  • Cycle to work scheme
  • Season ticket loan
  • Employee assistance programme
  • Access to shopping discounts
  • Learning & development opportunities
  • Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 10 October 2025 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Application resources
Posted by
Providence Row View profile Organisation type Registered Charity Company size 0

We tackle the root causes of homelessness to help people get off, and stay off, the streets.

Refreshed on: 25 September 2025
Closing date: 10 October 2025 at 23:30
Job ref: 15-25
Tags: Advice / Information, Advocacy, Counselling, Engagement / Outreach, Homelessness, Safeguarding, Substance Misuse, Victim Support, Social / Support Work