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Top job
WellChild, Cheltenham (Hybrid)
£29,821 per annum, pro rata
Are you ready to be part of an exciting new project here at WellChild?
Posted today
Closing in 3 days
Coventry Diocese, Coventry (Hybrid)
£57,000 - £59,000 per year
Contribute to and support the Bishop’s Senior Staff Team and key lay and ordained leaders in the delivery of the diocesan strategy
Posted 1 week ago
Closing in 4 days
Refuge, Warwickshire (On-site)
£25,857.1 per year
We are recruiting for a Health Advocate Educator to join our team in Warwickshire
Posted 1 week ago
International Organization for Migration, London (On-site)
£36,143 per year (net but employee pays Primary NI and pension)
Posted 1 day ago
Closing in 5 days
Alexander Devine Children's Hospice, Maidenhead (Hybrid)
£29,749 - £36,429 per year
We are looking for an experienced and passionate direct marketing professional, or someone with relevant transferable skills to join us.
Posted 1 week ago
Closing in 6 days
MRS Independent Living, London (Hybrid)
£26,780 per year pro rata
Posted 2 weeks ago
The Mix Stowmarket Ltd, Stowmarket, Suffolk (On-site)
£60,000 per year
Posted 1 week ago
Closing in 7 days
Spitalfields Crypt Trust, E1, London (On-site)
£21,309 per year (£35,515 FTE)
Posted 3 weeks ago Apply Now
Page 20 of 29
Cheltenham, Gloucestershire (Hybrid)
£29,821 per annum, pro rata
Part-time (28 hours per week, flexible working requests welcome)
Contract (Fixed term contract ends 31st May 2027 (with potential to extend depending on external funding))

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

A Bit about Us:

WellChild is the national charity for seriously ill children. Our vision is for every child or young person with complex medical needs to be thriving at home. Through a UK-wide network of children’s nurses, home and garden transformation projects and family support services, WellChild, who have Prince Harry, Duke of Sussex as its Patron, exists to ensure this growing population of children and young people have the best chance to thrive at home and in their communities.

WellChild is part of the Digital Services Consortium, a coalition of 12 charities and similar organisations all focused on driving digital inclusion for disabled or seriously ill children, young people and their families across the UK.

The Digital Inclusion Programme is a new project at WellChild with the aim of providing equipment and digital skills training to families who have children with complex medical needs, specifically targeting harder to reach and diverse families. Being digitally excluded has a negative impact on people’s access to health care and social engagement and this newly created and exciting role will make a real difference to the lives of those supported.

What we are looking for:

We are seeking an empathetic, enthusiastic, and self-motivated person to join our friendly and supportive team as a Digital Inclusion Officer to work directly with charity beneficiaries - parents and carers of children with complex medical needs who are digitally excluded.

Purpose of the role:

This is an exciting new role at WellChild, and the Digital Inclusion Officer will be vital to the success of this project, helping to shape it from the very beginning. This opportunity will see you delivering and facilitating targeted outreach and digital inclusion support, including training and workshops to those harder-to-reach and digitally excluded families helping them improve their digital skills. This will be achieved through development and provision of training utilising Good Things Foundation’s ‘Learn My Way’ resources enabling these families to become digitally included and supporting them to engage with our parent carer community – The WellChild Family Tree.

This will be achieved by networking with community organisations, services and groups with a particular focus on those harder-to-reach and digitally excluded families. This role is also an opportunity to develop a new volunteer programme for digital champions to help feed into and grow this new service area ensuring our digital inclusion offer is sustainable in the long term.

The Digital Inclusion Officer will also be responsible for developing ways to provide ongoing support to the service users, encouraging and supporting them to join our parent carer community, or working with the wider family team to create new tools to connect these families, reducing their isolation and providing them with peer support, guidance and opportunities to take part in activities and events offered through our WellChild Family Tree.

Working within the Families Team as part of the broader Programmes Team and reporting to the Family Programm Manager, this role will lead the development and delivery of our digital inclusion project.

There are three key parts to this role:

Outreach and identification of families – working with WellChild staff, external organisations and stakeholders to design and deliver ways to identify and recruit digitally excluded families to the programme so they can become digitally included and access much needed support and guidance.

Development and delivery – using a user-led, test-driven approach to shape WellChild’s digital inclusion offer to deliver, facilitate and coordinate support and workshops providing targeted training to improve digital skills to harder-to-reach groups. This will also include the provision of equipment and data enabling these groups to be digitally included.

Sustainability and engagement – Monitor and evaluate programme’s success and identify ways to ensure the digital inclusion programme can develop as a sustainable service by developing a network of volunteer champions to support the programme delivery, promotion and engagement of service users. Working with wider teams to create resources and connect families to our parent carer community – The WellChild Family Tree.

You will also be expected to help identify case studies that can be used to promote the work of the charity, whilst monitoring & evaluating activities and engagement, producing reports as necessary. Throughout your work you will embed safeguarding processes and policies to keep families safe.

You will be able to:

  • Demonstrate recent experience in supporting vulnerable people.
  • Demonstrate the ability, skills and/or experience delivering digital inclusion training, developing and shaping content to the needs of the service user.
  • Build and sustain valuable relationships with our families so they feel engaged and supported from the moment they access support including those from harder-to-reach and diverse groups.
  • Provide digital skills training to families enabling them to confidently become digitally included whilst identifying any additional requirements for data, equipment or assistive technology.
  • Develop and network with key organisations/groups/services to build relationships and identify service users.
  • Support and work with the Family Programme Manager to maximise strategies to grow the programme, including increasing our WellChild Family Tree membership base to include harder-to-reach and more diverse families.
  • Recruit and support volunteers to sustain and enhance the digital inclusion programme.
  • Demonstrate excellent attention to detail and ability to adapt to the needs of a new and growing service.
  • Demonstrate commitment and ability for strong team working.
  • Effectively prioritise and work calmly under pressure.
  • Collaborate with other teams across the organisation such as Comms & fundraising to maximise promotion for the programme.

You will ideally have:

  • Digital inclusion experience and/or knowledge to develop and deliver WellChild’s digital inclusion programme including monitoring and reporting.
  • Proven ability to engage with families, children and young people in a sensitive and effective manner.
  • Experience planning and delivering digital skills workshops and identifying new locations for groups/sessions
  • Demonstrate experience and/or knowledge of the Learn My Way digital training resource or similar platforms.
  • Experience planning and delivering outreach programmes.
  • Experience recruiting and working with volunteers
  • A passion for working with families with children who have complex medical needs.
  • A desire and commitment to improve digital skills and therefore family’s ability to thrive at home, reducing isolation and improving their emotional resilience.
  • Strong communication and organisational skills
  • You will have experience using Client Management Systems
  • A competent Microsoft Office user
  • A full UK driving license and the ability to be able to travel throughout the UK in order to deliver the requirements of the project.

For an informal chat and more details about the role please feel free to contact Catherine Davies, Family Programme Manager.

What we can offer:

  • Competitive salary £29,821 pro rata
  • 23 days holiday on appointment rising to 27 days plus 8 bank holidays (pro rata)
  • Stakeholder Pension Scheme from appointment
  • Employee Assistance Programme
  • TOIL for out of hours work

Other:

This is a part-time fixed term role (until 31st May 2027).

This role will require regular UK based travel in order to deliver the requirements of the project.

*Whilst our office is in Cheltenham, we offer a mix of home working/office working for all staff which can be discussed on an individual basis depending on the role and where the successful applicant lives.

There will also be some travel to meetings and events required that might fall outside of normal working hours.

Equal Opportunities:

At WellChild, we celebrate diversity and recognise the value it brings to our organisation. We believe that diverse perspectives lead to innovation, creativity, and better decision-making. As such, we match charity needs with skills and experience of candidates and actively seek candidates from various backgrounds irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to fostering an inclusive workplace and take pride in ensuring that everyone feels welcome, respected, and empowered.

Safer Recruitment:

WellChild is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. The successful candidate will be required to complete regular safeguarding training and undertake a DBS check relevant to the requirements of the role. For this role that will involve a basic disclosure.

Use of Curriculum Vitae (CVs)

Our policy is to recruit our employees on the basis of their suitability for the work to be done. An application form allows us to compare individuals based on like for like information and as such we do not accept a CV unless accompanied by a fully completed application form.

Salary bandings:

* Our policy is that we show candidates the full salary band for the role they are applying for, all appointments will be made at the start of the salary range, successful candidates have the opportunity to move up the scale over time. Progression up the salary range is reviewed on an annual basis and subject to individual performance and affordability.

How to Apply:

Application forms can be found on our website

Recruitment Timetable:

Application deadline: 15th June 10am

Interview location: Cheltenham Office

**Applications will be reviewed on a rolling basis**

Queries:

If you have a query regarding the recruitment process, require additional information, or would like to arrange an informal discussion about this role, please contact Johanna Waltho, HR Manager.

Retention of Personal Information:

Please see our Privacy Statement which can be found on our website

Application resources
Posted by
WellChild View profile Organisation type Registered Charity Company size 21 - 50

Support children with complex medical needs and their families.

Posted on: Thursday, 22 May 2025
Closing date: 15 June 2025 at 10:00
Tags: IT, Volunteering Management, Digital, Education, Engagement / Outreach, Health / Medical, Direct / Supporters

The client requests no contact from agencies or media sales.