Job Title: Service Manager
Location: Hounslow and Hillingdon
Salary: £43,627.32 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Permanent, Full Time
Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota
We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Hounslow & Hillingdon to lead on the delivery and development of high-quality refuge services for survivors of domestic abuse and other gender-based crimes. Our service provision in Hounslow & Hillingdon includes number of refuges supporting survivors and their children.
The post holder will provide line management and support to the accommodation based services staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges always receive a high-quality support service in line with Refuge’s policies and procedures.
The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.
Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting. In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.
You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.
As member of the management team, you will be required to participate in an out-of-hours on call management service.
The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 3 November 2025
Interview Date: 14 November 2025
Registered Charity 
101 - 500
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Eastern European IGVA
Location:Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations in three West London boroughs (Ealing, Brent, Hounslow)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Permanent, Full-time
Hours: 37.5 hours per week
We are excited to share an opportunity to join Refuge as an Eastern European Independent Gender Violence Advocate (IGVA) as we enter an important new chapter of growth, supported by funding from the National Lottery Community Fund. This is a vital role which provides high quality practical and emotional support to survivors of domestic abuse and their children in the community.
You will be part of a highly skilled and supportive team committed to collaborative working and continuous learning. This role offers the chance to strengthen multi-agency partnerships to enhance outreach and support for survivors, while also contributing to increasing professional understanding of the specific needs of Eastern European women and children affected by domestic abuse and violence.
You will provide capacity-building in the form of advice, advocacy, support, and briefings across three London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.
It is essential for candidates to be proficient in one or more Eastern European languages.
We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates.
You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence.
You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9am on 27 October 2025
Interview dates: 3 and 4 November 2025
The client requests no contact from agencies or media sales.