Emergency Response And Event First Aid Service Coordinator Jobs
Previous applicants need not apply.
Position type: Full time, permanent, 37.5 hours per week
Location: Truro, Cornwall or Remote (UK only)
Travel: Work away from home, UK or overseas training or in-country deployment. You may deploy for up to 50% of your time in any calendar year.
Role purpose
The MEAL Coordinator will travel with the emergency response team to deliver emergency shelter responses, to enhance programme quality and embed a culture of organisational learning and accountability. Sitting within the Programme Quality team, the MEAL Coordinator will play a significant role to strengthen participant voice and accountability, enable data driven decision making and help to identify best practice and innovative shelter solutions allowing people to recover and rebuild their lives.
The MEAL Coordinator will lead/support key processes that enhance programme/project delivery. They liaise with programme managers/emergency coordinators and partner organisations to provide technical support and ensure programmes/projects adhere to agreed processes, namely needs assessments, log frame development, robust and transparent community feedback mechanisms and the development of the MEAL plan. They will also provide technical input on data collection exercises, data analysis for routine monitoring exercises as well as designing/coordinating review /evaluation processes.
The MEAL Coordinator will play an important role in promoting organisational learning and embedding a culture of reflection, analysis, and learning. Working together with Programme Managers & Emergency field coordinators, they will ensure learning frameworks are in place so that lessons are learned (both positive and negative) are captured, responded to, and shared with peers. They will work closely with the Programme Delivery Team and Technical Specialists to identify and/or support the establishment of Action Research projects that will contribute to improvements and innovations within the shelter sector.
There is significant travel with this role (up to 50% FTE), and the post holder must be prepared to travel at short notice for up to two months at a time. The MEAL Coordinators may also be asked to contribute to the development of organisational policy papers on mainstreaming or technical areas such as cash programming.
This role will be joining a fast-paced organisation realigning itself for further growth in the face of mounting humanitarian needs. We look forward to welcoming candidates who share our passion and teamwork to achieve this.
Duties will include but not be limited to:
Project Support (70% FTE):
The MEAL coordinator is a core member of the project team and will work closely with the project lead to ensure project quality and accountability. They will lead processes or liaise with partners (depending on implementation model) to ensure ShelterBox standards are adhered to. Specifically, they will:
- Advise/Carry out needs assessments to inform project design
- Facilitate technical MEAL component of Organizational Capacity Assessments and support with the development of capacity strengthening plans for potential partners
- As relevant, support the delivery of Capacity Building Action Plans, through the development of appropriate resources/ providing in-person and remote training /mentoring on MEAL concepts and practice. This will also involve reviewing training courses/modules, developing resources, and providing training.
- Collaborate with partners and implementing teams to, support project/log frame development with clear outcomes/outputs and SMART indicators, in line with organizational reporting requirements
- Ensure robust MEAL plans are in place, and that SADD distribution data is robust
- Ensure robust and transparent community feedback mechanisms are functioning and support safeguarding processes
- Provide technical input/Lead data collection exercises (both quantitative and qualitative)
- Liaise with partners and implementing teams to ensure the MEAL Plans are operationalized and that the data/reports provided by partners are robust, verifiable and with the appropriate degree of objectivity.
- Ensure project documentation is up to date
- Support data analysis and the facilitation of learning and reflection based on findings that result in data-led decision making
- Coordinate/Facilitate/carry out end of project evaluation processes in line with DAC criteria.
- Ensure all projects/programmes are contributing to organisational KPI reporting. Develop and populate Information Management systems as appropriate.
- Liaise with the Grant Management team to ensure that all projects MEAL systems and processes are in line with donor requirements, and support programme managers to submit quality narrative reports in a timely fashion.
Knowledge creation and sharing (20% FTE):
- Ensure that each Project logframe, MEAL plan and Learning and Accountability Framework are up-to-date and facilitate continuous and conscious reflection and learning.
- Utilising M&E data, evaluation findings and wider sector understanding, develop thematic discussions to strengthen understanding within ShelterBox and in relevant Communities of Practice.
Infrastructure development (10% FTE):
- Contribute to the development of policies, SOPs and processes that strengthen project delivery and accountability.
- Ensure ShelterBox is abreast of new technological developments supporting information gathering and analysis, particularly methodologies that empower affected populations to communicate with ShelterBox and to share their insights enhancing participation.
Working Requirements: This role will support the design and implementation of rapid response emergency project that will demand prolonged travel (up to two months) at very short notice. For remote workers: travel to Truro HQ for collaboration weeks approx. 3 times a year, and additional meetings as requested.
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The client requests no contact from agencies or media sales.
Thank you!
Position type:Full time permanent 37.5 hours per week with occasional evening/weekend working – flexible hours considered (Previous Applicants need not apply)
Location:Truro, Cornwall (hybrid) or remote working (UK) with regular travel to Truro at least 4x per year)
Travel: Work away from home, UK or overseas. Travel predominantly includes emergency responses, deploying to support in-country programmes, business trips, attending/delivering training. You may be required to work away from home circa 30% of your time in any calendar year.
Who are we looking for:
It is expected that the Senior Emergency Supply Chain Specialist (SESCS) will have significant prior experience in humanitarian supply chains, at international, regional, and local level and will have extensive experience in delivering aid in an emergency context. The SESCS is an enthusiastic team member and a creative problem-solver with a keen eye for detail. They see opportunities in challenges and have outstanding interpersonal skills. This role would be ideally suited to someone with humanitarian emergency response experience both at an HQ, regional and field level. This role is suited to someone who has experience in mentoring junior colleagues and who is looking to progress their career and take on line management responsibilities, whilst also working directly on delivering emergency response programmes. The role will be starting at a time where ShelterBox is going through significant change with a Business Systems Transformation taking place across the organisation to improve our ways of working. This will allow us to be more effective in the face of mounting humanitarian needs and we therefore look forward to welcoming candidates who remain flexible and open to change.
Role purpose
This role will be a core member of the Supply Chain Team, within the International Programmes Directorate and will report to the Programme Supply Chain Manager. The SESCS will work closely with the Supply Chain Managers, Emergency Team, Regional Directors and Programme Managers and it is expected that the SESCS will be assigned to work mainly on the Emergency Responses and line manage Emergency / Supply Chain Specialists or Junior Supply Chain Specialists. Although other regions and countries may also require support at times. The SESCS will engage in numerous tasks and projects encompassing the entire supply chain, from global and local scoping, tactical planning, and strategic supply chain management, to negotiation, procurement, and readiness. The goal of the SESCS is to assist ShelterBox aid recipients by managing humanitarian supplies to provide aid and support to disaster-stricken areas, both from a distance and on-site.
Duties will include but not be limited to:
- Lead and coordinate the design and implementation of the supply chain for an assigned Emergency Response or Programme. This includes assessing and selecting supply options/route; supporting tax free importation and customs clearance; developing last-mile logistics solutions including in-country freight and warehousing; supporting the sourcing of operational services and goods at a local, regional, and global level; advising and reviewing partner procurement; and supporting CVA modalities to ensure high quality, timely responses.
- Responsible for tendering international freight requests to ensure best value, service, and accountability for movement of relief supplies. Including overseeing shipping of aid items by air, sea, road, or rail and arranging the preparation and provision of relevant shipping documentation.
- Establish, develop, and lead on good supply chain relationships with freight forwarders, suppliers, other humanitarian actors, relevant government departments and logistics coordination mechanisms (Logs Cluster) at both global, regional, and field levels.
- Work with the Emergency Team and wider International Programmes Department to set up partnerships with other organisations.
- Provide line management and support to Emergency / Supply Chain Specialists/Junior Supply Chain specialists. Provide supervision to staff and volunteers during deployment and/or when providing on call remote support.
- Support with developing and delivering supply chain training for internal and external audiences.
- Be able to deploy and be the focal point for supply chain activities, setting up and overseeing the timely delivery of aid items and assistance. Possessing the ability to separate from the main team along with some team members and assume the role of a team leader for that subgroup.
- Be part of a roster and provide an out-of-hours first point of contact for supply chain activities for emergencies and deployed teams.
- Support ShelterBox to seek out new trends, innovations, and best practice in supply chain within the disaster relief sector. Be a champion for supply chain improvements within the International Programmes Department.
- Support the development of Supply Chain approaches, tools, templates policies and procedures to ensure more effective and efficient emergency responses.
- Identify, mitigate, and record supply chain risk in emergency responses and programmes and escalate when required.
- Contribute to delivering emergency preparedness activities.
- Play an active role in driving forward modifications in how we operate to enable ShelterBox to achieve our sustainable supply chain targets which include a significant reduction in carbon emissions.
- In collaboration with Global Supply Chain Manager support the management of prepositioned inventory including monitoring appropriate inventory levels, supporting tactical and strategic replenishments.
- Maintain excellent information management of supply chain activities, to ensure accurate record keeping and accountability and transparency of aid.
- Provide regular reporting and briefings for internal and occasionally external use.
- Ensure adherence to ShelterBox procedures and policies including those relating to safeguarding, code of conduct, safety, and security.
The client requests no contact from agencies or media sales.
Thank you!
Previous Applicants need not apply.
Role Purpose
To fulfil its Programme Strategy 2022-2027, ShelterBox’s programming will be guided by two Shelter Technical leads, one with a greater focus on emergency response and one with a greater focus on transitional and durable shelters and WASH. The two positions - working in close coordination and collaboration - will collaborate with the Programme Quality and Programme Delivery teams, to maximise the quality of ShelterBox’s programming in alignment with our renewed mission, vision, and strategy, under the leadership of the Head of Programme Quality.
Duties will include but not be limited to:
- Provide technical input into shelter and WASH project design and development, ensuring that shelter technical standards are documented in project sheltering strategies and tools, and that these standards are adhered to throughout the project cycle.
- Continually assess ShelterBox’s technical strengths and areas for improvement, identify approaches to addressing areas for improvement and work with relevant colleagues to put these into action.
- Provide technical advice and assistance to needs assessment, project design and delivery, including through participating in project design, reviewing concept notes/proposals and presence in-country where this is necessary to support the quality of high priority activities.
- Support partners technical shelter knowledge and capacity development, ensuring that their activities are aligned with organisational and global humanitarian standards.
- Ensure that shelter projects consider priority cross-cutting issues such as, environment, housing land and property rights, protection, gender and inclusion, and safety; and that site activities comply with appropriate local, national, and international standards and regulations.
- Support to market assessments to identify existing capacities and resources that can be leveraged to support self-recovery in shelter programming.
- Provide technical support and advice to emergency preparedness planning.
- Work with Heads of Department in International Programmes to identify technical capacity building/training needs of programme staff and ShelterBox Response Team volunteers, and work with the Learning & Development team to develop approaches to meeting these needs.
- Support the Programme Delivery team (Emergencies and Regional Programmes) to assess technical capacity of partners. Develop and deliver and/or facilitate access to shelter and WASH technical capacity building opportunities for our partners as appropriate and work with the Learning & Development team to develop approaches to meeting training needs.
- Represent ShelterBox in the Global Shelter Cluster and other relevant global shelter technical fora, networks, and coordination mechanisms. Facilitate participation of other representatives of ShelterBox in technical/sector fora as appropriate.
- Build and maintain effective working relationships with technical shelter leads in peer organisations.
- Act as technical focal point for existing strategic global/regional partnerships and support the Director and Deputy Director of International Programmes and the Partnerships Manager to build and maintain new strategic relationships with other shelter actors (not including Rotary).
- Engage with sector networks and resources to maintain relationships and awareness of sector trends, learning and recommended practice. Identify potential opportunities and significant improvements in the way we work.
- Proactively analyse and make recommendations on how emerging global and sector trends, developments and research might potentially affect current policy and practices.
- Support development of a Research Strategy and ensure accompanying work plans to make the most of opportunity for improvement, innovation, and development. Include consideration of aid items, approaches, and agreed organisational learnings.
- Build links and collaborate with relevant sector organisations, communities of practice and academic institutions to build strategically appropriate research agenda.
- Engage professional partners (organisations, individuals, and communities of practice) to both obtain and cascade learning opportunities.
- Promote and actively support an organisational learning culture. Communicate knowledge and learning related to product, process, and approach. Work with the Impact & Accountability Lead to ensure that ShelterBox has robust systems in place for technical knowledge management and knowledge sharing. Ensure relevant programme and wider staff are aware of key sector trends and recommended practice as appropriate.
- Work in collaboration with the Sustainability Manager to ensure that project design and implementation considers sustainability, including, but not limited to, utilising local resources where this makes sense and in reducing plastic and emissions in our programming.
- Work in collaboration with Sustainability Manager and Supply Chain to research, test, develop and implement more sustainable alternatives to our shelter offering.
- Support the development of a research strategy and ensure accompanying work plans to make the most of opportunity for improvement, innovation, and development. Include consideration of aid items, approaches, and agreed organisational learnings.
- Accurately and accessibly present ideas, findings, recommendations, and changes as appropriate to the audience to support organisational awareness, decision making, sector voice, and income generation.
- Work away from home, this may be UK or overseas training or deployment to disaster affected areas. Whilst you are unlikely to respond for more than six weeks at any one time, you may be required to deploy for up to 40% of your time in any calendar year.
Other responsibilities
- Any other duties as required which are deemed appropriate to the level and grade of the post.
The client requests no contact from agencies or media sales.