Employment coach jobs

An exciting opportunity has arisen for an experience Business Development Marketing professional to join our team.

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Community Rehabilitation Service. We are the largest centre commissioned by NHS England for Category A neurorehabilitation.

This role is pivotal in leading on developing commissioning and referral relationships with external stakeholders, whilst driving development of services and marketing activities to build and promote new business, increase income, strengthen pipelines, and position The Children's Trust as the provider of choice for children with acquired brain injury and neurodisability. 

You’ll work alongside a cross-organisational team to promote our services to external stakeholders, in particular managing our key account plan to influence, maximise referrals and income generating opportunities. Key to this is cultivating and maintaining relationships with stakeholders including hospital-based clinicians, commissioners at both integrated care boards and local authorities, with professionals with NHS England at a regional and national levels, embassies, medico-legal professionals including case managers and lawyers.

To underpin this, you’ll create, implement and review services-related multi-channel marketing activity, both on and off-line, including development and oversight of our professionals’ events programme, ensuring all activity aligns to, is integrated and works towards delivering our strategic objectives.

You will have the opportunity to develop and implement your expertise in an environment that is focused on the highest clinical and quality standards. You will work in a 24-acre site which is unusual in its beautiful historic nature, as it is unique in its state-of-the-art facilities including robotic technology and virtual reality.

Staff benefits include London weighting, shuttle bus, and more… Read more below

Role Requirements

You’ll play a key and central role in driving promotion of our services, and this requires a balanced mix of both business development and marketing skills, knowledge and experience in a complex, services environment. You’ll be comfortable with matrix working, recognising the importance of this role in working across the organisation to drive referral generating activity.

To succeed in this high profile and diverse role, you must demonstrate:

• Building and maintaining relationships with a wide range of external stakeholders, including commissioning bodies such as NHS England, Integrated Care Boards, Local Authorities. 
• Strong communication and negotiation skills. 
• Marketing of services, preferably within healthcare/social care sector. 
• Managing and reporting on development of services and associated marketing activities, in a structured way.
• Knowledge of commissioning landscapes, within healthcare/social care sector. 
• Proven self-starter and excellent track record in development of services, including driving referrals, building pathways and promoting service.

Interview Date:   To be confirmed

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

To apply for this role please click on the apply now button at the bottom of the advert.

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

THE AGENCY

Creative Artists Agency (CAA) is a leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, form brand marketing services division, and launch a family office advisory practice, among other innovations. Named Most Valuable Sports Agency by Forbes for nine consecutive years, CAA represents more than 3,000 of the world’s top athletes in football, baseball, basketball, hockey, and soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of property sales and sponsorships, media advisory, brand consulting, venue development and strategic advisory, and executive search.

Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, London, Nashville, Munich, Shanghai, Beijing, Chicago, Washington, D.C., Singapore, Toronto, Denver, Charlotte, Jacksonville, and Atlanta, among other locations globally.  

ROLE OVERVIEW

Our busy London offices will be welcoming a group of new interns to be part of the world's leading global sports and entertainment agency. This is an incredible opportunity to take part in our paid full-time 12-week programme which will run between Monday 12th January – Thursday 30th July 2026. This practical programme will help interns to develop their career in an industry they are passionate about.

Our Foundation Intern is required to work 4 days a week, Monday-Thursday, 10am-6pm, for the duration of the programme at one of our London offices and will support a variety of projects within their assigned department. Projects may include but will not be limited to; conducting research, providing general support for the Foundation Executive, admin and data entry tasks. We are looking for proactive self-starters with an enthusiasm for building a career in the entertainment and non-profit space. 

Strong admin, communication and organisational skills are a must, as well as a proven passion for and knowledge of both entertainment/sports culture and the charitable sector. 

CAA FOUNDATION

By approaching the business of philanthropy on many levels, CAA Foundation’s mission is to activate popular culture for social change. The Foundation team aides colleagues and clients across the agency as they build thoughtful prosocial and philanthropic activities and engagements. We work to ensure that our colleagues and clients can leverage their time, talent and resources to have a direct impact on causes and issues they care most about. 

Below details what you can expect during the Foundation internship:

·Providing day-to-day support for the Foundation Executive 

·Research and outreach to internal and external partners

·Updating internal databases

·General assistance to the Executive with ongoing projects and general administration support

·Assistance may be required in the preparation of monthly or weekly reports and presentations

·Support with events including, planning, executing and on-site support

HOW TO APPLY: 

We would love to find out more about you, so in addition to a CV all applicants must submit responses to the following questions on a separate document and upload the document in addition to their CV. Failure to do so could impact your application. Answers should not exceed 300 words across all the questions. Please note there are no right or wrong answers, we're genuinely interested in hearing more from you to support your application.

1. What are you hoping to achieve by securing an internship with CAA and how do you think the internship will support your future career development?
2. Outline what you believe CAA's role to be to create positive social change and what made you decide to apply?
3. How did you hear about the CAA Internship Programme, please give details of the platform e.g. CAA Website, LinkedIn, sent by a friend?
4. Have you previously applied for employment with CAA?

 PLEASE SUBMIT YOUR APPLICATION FOR THE CAA INTERNSHIP PROGRAMME BY 5PM FRIDAY, 3RD OCTOBER 2025. 

Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.

Creative Artists Agency (“CAA”) is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.

Please inform CAA’s Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.

Join Us in Supporting Families – Be the Heart Behind Our Projects

Job Opportunity: Project Support Officer
Location: Farnham Office. Hybrid working, home and in-person office work and remote, offsite work
Employer: Home-Start Surrey
Hours: Part time, 10 hours a week
Salary: £15 - £16.50 per hour
Contract: 12 months fixed term contract, extension subject to funding

About Us

Home-Start Surrey is a growing, dynamic charity that works with families to give children the best possible start in life. We are now seeking a Project Support Officer to play a key role in supporting our work, with a particular focus on our Dad Matters project – an initiative helping dads build confidence, connection, and support in their parenting journey.

Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey.

As Project Support Officer your key responsibilities will include:

• Provide day-to-day support for the Dad Matters Surrey project and other initiatives.
• Coordinate meetings and act as the main point of contact for project stakeholders.
• Take clear, accurate meeting notes and ensure actions are followed up.
• Support our communications and social media, helping us to engage families, volunteers, and partners.
• Contribute to marketing tasks, including producing promotional materials and content.
• Assist with researching funding opportunities and grants, supporting applications that help sustain and grow our services.
• Work closely with staff and volunteers to ensure smooth delivery of projects.

We’re looking for someone who is:

• Highly organised with great attention to detail.
• A confident communicator – both written and verbal.
• Proactive and enthusiastic, with a willingness to take initiative.
• Skilled in using IT, social media platforms, and basic marketing tools.
• Passionate about making a difference for families and children in Surrey.
• Experience in the charity sector or fundraising would be an advantage, but not essential.

What We Offer

• Flexible working hours.
• A supportive, values-driven team culture.
• The chance to make a real, lasting impact on families in your community.
• Gain valuable experience in project support, communications, and fundraising within a respected local charity.

If you’re looking for a role where no two days are the same, and where your skills can help families thrive, we’d love to hear from you.

Deadline for applications: 5pm Friday 17th October
Interviews: Wednesday 29th October

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Home-Start Surrey is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references.

​No agencies please.

About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role 
This role is responsible for leading the relationship fundraising programme in the north, midlands and Scotland. You’ll help to develop and implement strategies to engage new audiences and foster high lifetime value relationships, as well as surprise and delight loyal supporters. 
Uniquely, you’ll help to implement a large-scale pilot to enhance the charity’s presence in key local areas to grow long term sustainable income. New roles in your team will develop portfolios of supporters as well as further grow Tickled Pink, an award-winning partnership between Asda, Breast Cancer Now and CoppaFeel! which has raised over £100m, by directly supporting colleagues across Asda stores. 

You’ll manage a team of 9 including 3 line reports. You’ll inspire, motivate and coach them to excel in their roles, to help continue the growth that the relationship fundraising team has seen over the last five years. This role is also responsible for the community fundraising operations team, which manage mass market DIY fundraising and deliver key projects. 
If you’re looking to work as part of an innovative and fun team, where you’re able to take the lead in a supportive environment, we’d love to hear from you. 

About you  
You care deeply about providing exceptional stewardship and relationship management, and you understand how this inspires rich relationships. When it comes to supporter experience, your aim is sector leading standards. You’re a natural collaborator and love working with others. You can flex and adapt your management style to get the best out of your team and achieve amazing results. 
Strategically and commercially minded, you believe in going the extra mile and enjoy a varied, fast paced role. You are flexible and adaptable, and you love trialling different approaches and the buzz of creating new income.

If you have a good understanding of mass market DIY fundraising, including supporter journeys, data processes and analysis, that’s a bonus.  Your solid experience in community fundraising or another fundraising discipline, with proven success in leading teams and growing income through relationships, will make you a perfect fit for this rewarding role.

Job description and benefits
Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 
The role can be based in our Sheffield or Glasgow offices, or remotely if based in another area in the midlands, north of England or Scotland. If office-based, our hybrid working model allows you to work up to 3 days per week at home. Regular travel will be required to our offices in London, Sheffield and Glasgow.

When applying 
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date:Monday  6 October 2025

Interview date:First interview – week commencing 13 October 2025
                           Second interview - week commencing 20 October 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

1. Are you an experienced manager with a passion for assessment, awarding, and professional recognition?
2. Do you thrive in roles where operational excellence, stakeholder engagement, and continuous improvement are at the heart of your work?

 
 
This is a fantastic opportunity to join a respected membership organisation as a Professional Recognition and Apprenticeships Manager, where you’ll lead on the delivery and improvement of apprenticeship and professional recognition activities in psychology.
 
 
Salary: £48,500 per annum
Employment type: 6-month FTC
Hours: Full-time, 35 hours per week (flexible and compressed hours considered)
Working arrangements: Hybrid – 95% remote, with occasional visits to office in Central London
Start date: As soon as possible
 
 
About the Organisation
 
TPP Recruitment is proud to be supporting a leading professional membership body in psychology. With a mission to uphold excellence in psychological education and practice, they are at the forefront of shaping the future of the profession. Their work spans qualifications, accreditation, and policy influence, and they are committed to inclusive, respectful leadership and a collaborative culture.

About the Role
 
As Professional Recognition and Apprenticeships Manager, you’ll take responsibility for all policies, processes, and operations involved in the Psychological Wellbeing Practitioner apprenticeship and professional recognition activities, including the Coaching Psychology route. You’ll manage a small team, work closely with internal and external stakeholders, and drive improvements to ensure quality, compliance, and candidate satisfaction.
 
This role is ideal for someone with a strong operational focus, assessment and awarding experience, and a background in awarding organisations.

Key Responsibilities
 

• Manage all operations relating to Apprenticeship End Point Assessment
• Oversee professional recognition routes, including Coaching Psychology
• Lead the planning, development, delivery, and quality assurance of assessment and awarding activities
• Collaborate with internal teams (Governance, Finance, IT, Marketing & Communications) and external stakeholders (Ofqual, Skills England, professional bodies, employers, apprenticeship providers)
• Monitor and report on key metrics and financial data
• Design and implement assessment and award strategies in partnership with committees and board members
• Ensure compliance with regulatory requirements and government initiatives
• Evaluate solutions for quality, scalability, and sustainability
• Act as the lead for conflict of interest, maintaining independence between delivery and assessment functions

 
 
Skills / Experience Required
 

• Recent management experience in assessment or awarding body organisations, ideally delivering apprenticeships and/or professional recognition routes
• Proven ability to deliver work within agreed time, cost, and quality parameters
• Experience in devising, implementing, and improving systems and processes
• Track record of delivering high standards of service and handling enquiries/complaints
• Strong project management and planning skills
• Budget management experience
• Knowledge of learner management systems, virtual learning environments, and government education policy
• Excellent written and oral communication skills, including report writing and presentations
• Commercial awareness and acumen
• Strong relationship-building and interpersonal skills
• High level of IT literacy (Word, Excel, PowerPoint) and numeracy
• Commitment to fairness, respect, and customer service

 
 
To Apply
 

• CV only, no covering letter required

 
 
Deadline
 

• There is no formal closing date – applications will be considered as they are received.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Do you want to be part of an exciting service, supporting children and young people with mental health issues or emotional wellbeing needs?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: CYP Support Worker – WithYOUth Service (Children and Young People)
Reference: 300
Salary: £23,809 - £25,238 per annum incl. Outer London Weighting
Hours: 37.5 hours to be worked flexibly across a 7-day week, between the hours of 2pm – 10pm (excluding bank holidays
Contract: Fixed Term until September 2026 (with possibility to extend)
Working base: Watford Wellbeing Centre (expectation of working flexibly in our centres across Hertfordshire and from home)

About the Project

Hertfordshire Mind Network (HMN) has been awarded Hertfordshire’s CAMHS Early Help Digital Intervention Service (WithYOUth).

The WithYOUth Service is an innovative partnership between BfB Labs and Hertfordshire Mind Network to provide a countywide digital service that is accessible to children and young people aged 5 – 18, at the earliest point of an emerging emotional wellbeing and/ or mental health need. The service will operate between 14:00 – 22:00 seven days a week.

Purpose of Post

As a CYP Support Worker you will be responsible for delivering this exciting service as part of a wider team, and whilst experience is advantageous, the most important thing to us and the children and young people we support is having the right values, skills and commitment to being part of this dynamic, new provision.

Our trauma-informed model offers a range of support options for CYP, based around digital interventions and supported by one-to-one and group sessions, so children and young people can engage in the way that works best for them. The service will build resilience in CYP by working with them to develop coping strategies and solutions that will enable them to improve their own health and wellbeing. We will also provide advice and guidance to parents/families/carers and professionals to provide a holistic response to supporting CYP and creating a network around them to empower and enable positive change.

We are looking for passionate, creative and committed individuals who wants to support children and young people to thrive.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for receipt of applications is 20th October 2025.
Please note: We will close the advert prior to this date if we receive sufficient applications.
Interviews to be held week beginning 27th October 2025 and will be held online via Teams.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Face-to-Face Fundraising Area Manager - West Midlands / Worcestershire 
Reference: SEP20251160 
Location: Flexible in West Midlands/Worcestershire 
Salary: £30,075.00 - £32,108.00 Per Annum 
Contract: Permanent 
Hours: Full-time, 37.5 hours per week 
Benefits: Pension scheme (7%), Life Assurance scheme, 26 days' annual leave (plus bank holidays)

About the Role

As a Face-to-Face (F2F) Fundraising Area Manager, you'll lead and inspire a team of membership fundraisers based primarily in the West Midlands with coverage across Shropshire and Worcestershire and this wider vibrant area. Your leadership will play a crucial role in meeting ambitious fundraising targets while upholding the highest standards in ethical fundraising.

As well as line managing a direct team of up to 8 fundraisers, you'll work closely with RSPB reserves within your geographical area and lead on National Shows at the NEC to maximise membership opportunity for the RSPB.

This is a hands-on role supporting, coaching and motivating your team whilst also fundraising alongside them to lead by example.

Key Responsibilities:

• Leadership & Coaching: Recruit, train and develop a high-performing team of Fundraisers. Foster a positive team culture and lead by example to achieve fundraising targets
• Performance Management: Monitor KPIs including membership volume, average donation amounts, Gift Aid uptake and attrition rates. Conduct regular reviews and provide coaching to continuously improve performance
• Operational Oversight: Manage the day-to-day logistics of your team, ensuring compliance with fundraising regulations and alignment with RSPB values
• Relationship Building skills: Build effective partnerships with key stakeholders outside of the F2F Team, including Reserve Managers, to maximise membership opportunity.
• Travel and Flexibility: Regular travel across the West Midlands and wider Midlands area (and occasionally nationally) is required. A full UK driving licence, or the ability to demonstrate how you will travel to remote locations is essential. Weekend work will be expected as a core part of the role to support your team

Essential skills, knowledge and experience:

• Proven experience in face-to-face fundraising and managing high-performing teams.
• Strong leadership skills with the ability to inspire and develop team members.
• Excellent communication and interpersonal skills.
• Knowledge of ethical fundraising practices and relevant codes.
• Ability to plan, organise, and think strategically.
• Comfortable giving and receiving feedback.
• Experience with leadership frameworks such as SMART objectives, root cause analysis, and Situational Leadership.

Desirable traits:

• Familiarity with the RSPB's mission and values is highly desirable.

Benefits:

• Vehicle: Company van provided for work travel and expenses paid for - Van for work purposes only.
• Leave: 26 days annual leave plus bank holidays, plus one extra paid volunteering day per year.
• Flexible Working: Hours tailored to suit individual circumstances
• Wellbeing Support: Free 24-hour employee assistance programme for staff and close family.
• Discounts: 20% off in RSPB shops and online store, plus holiday booking discounts.
• Pension: RSPB matches contributions up to 7%.
• Green Benefits: Cycle to Work scheme and green loans.

Additional Information:

• Please note that, given the travel associated with the role, applicants will require a valid driver's licence, or be able to demonstrate how they would reach all corners of this area and be well-placed to do so.
• This is a full-time position working 37.5 hours per week. Weekend work will be expected to undertake the role successfully.

Closing date: 23:59, Sunday 12th October 2025 
We will be looking to conduct interviews from mid-October. 
Please note: We reserve the right to close this advert at any time once sufficient applications have been received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

In order to apply you will be required to upload a CV and complete an application form where you will have the opportunity to explain how you meet the essential criteria listed above. Contact us to discuss any additional support you may need to complete your application.

Please contact us if you require any additional support during the application process.

No agencies please.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Domestic Abuse Caseworker
Reference number: 301
Responsible to: Team Leader
Working base: Watford Wellbeing Centre
Community Outreach in: Watford and Three Rivers
Working hours: 22.5 / 37.5 Hours, Monday - Friday
Rate of pay: £26,000 - £27,000 per annum (pro rata for part time hours)

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About the role

The aim of the Hertfordshire Mind Network Domestic Abuse Casework Service is to provide advice, information, and support to survivors of intimate partner or familial violence living in the community about the range, effectiveness, and suitability of options to improve their safety and that of their children. All advice will be based on a thorough understanding and assessment of risk and its management.

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• To provide support and advocacy services to clients experiencing domestic abuse
• To ensure direct contact is made with the client within a specified time of an incident being reported to the police and to carry out a risk assessment.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To maintain and enhance service delivery standards and effectiveness.
• To support the team with case management and volume of referrals to ensure a short waiting time and referrals are contacted promptly and assessed appropriately.
• To collate and obtain feedback regarding the effectiveness of the service.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Friday 17th October 2025 at 5pm.
Interviews will be held on a rolling basis.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

The Young Carers Lead will take responsibility for coordinating and delivering our young carers programme. This includes running two weekly sessions – one for ages 5–10 and another for ages 11–18 – with the support of our skilled sessional staff and colleagues.

The role involves a mix of face-to-face and online sessions, designed to meet the needs of young carers and to help us deliver on our strategic objectives:

• Enhancing life outside of caring: organising engaging weekly activities where young people can connect, have fun, and build friendships - from creative workshops and games nights to social activities - alongside occasional special events like beach outings, and our annual Christmas party.

• Supporting potential: tackling the educational inequalities faced by young carers, including university visits and skills-based workshops.

• Promoting health and wellbeing: working with partners to provide sports, fitness and mindfulness activities.

• Recognising and celebrating young carers: coordinating awareness-raising initiatives in schools, GP surgeries and the wider community, while celebrating national young carers events.

Safeguarding responsibilities of the post holder include:

• Creating a safe, supportive, and inclusive environment in all sessions.

• Maintaining professional boundaries and appropriate relationships with young people.

• Recognising and responding to safeguarding concerns, following organisational policy and procedure.

Key Responsibilities

• Plan, coordinate, and deliver two high-quality weekly sessions for young carers (5–10s and 11–18s).

• Design engaging activities using creativity, organisational skills, and external partners where appropriate.

• Work with sessional staff and colleagues to ensure sessions are inclusive, safe, and responsive to young carers’ needs.

• Coordinate trips, special events, and awareness-raising activities.

• Support monitoring and evaluation of the service, ensuring activities meet agreed outcomes.

• Advocate for young carers’ voices to be heard in schools, health settings, and the wider community.

Person Specification

Essential

• Experience of delivering youth work sessions which have successfully engaged young people.

• Experience of designing rich and varied programmes of work that contribute towards the achievement of specific outcomes.

• Motivation to work with children and young people, and commitment to promoting their welfare.

• Ability to form and maintain appropriate professional relationships and boundaries.

• Emotional resilience when working with young people, including those who may display behaviours which challenge.

• A full driving licence, with the ability to travel locally to drop off resources to young carers.

• Excellent communication and interpersonal skills, with the ability to engage children, families, and professionals.

• Strong organisational skills, with the ability to manage multiple activities and priorities.

• Commitment to equality, inclusion, and safeguarding.

Desirable

• Experience of managing sessional staff.

• Experience of working with young carers or in a youth/community work setting.

• Knowledge of local services for children, young people, and families.

• Ability to evidence impact through monitoring and evaluation.

What We Offer

At Together As One, we believe in looking after our staff as well as the young people we serve. From our most recent staff survey (2025):

• Strong connection to purpose – staff rated their connection to our mission and values at an average of 4.8 out of 5.

• Feeling valued – 80% of staff said they always feel their work is recognised and appreciated by managers.

• Supportive and inclusive culture – 90% of staff said they always feel respected and included.

• Wellbeing support – rated 4.4 out of 5 by staff.

• Growth and development – 80% of staff felt they had opportunities for professional growth at TAO.

You’ll join a team that is motivated, collaborative, and deeply committed to supporting young people — and where your own wellbeing and development are taken seriously.

 

About Us

Together As One is a Slough-based charity working to empower young people and create positive change in our communities. We are proud to support young carers – children and young people who balance school, friendships, and growing up with a caring role for a loved one.

We are now recruiting a Young Carers Lead to coordinate and grow our young carers service. This is an exciting opportunity for someone passionate about making a difference to young people’s lives, with the creativity and organisational skills to design engaging sessions and experiences.

Our Commitment to Safeguarding

Together As One is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The role is subject to a safer recruitment process, including an enhanced Disclosure and Barring Service (DBS) check and barred list check.

Identity checks, reference checks (including from the most recent employer where the role involved working with children, where possible), and employment history checks will also be carried out before appointment.

Safeguarding is a core responsibility of this role.

Our Commitment to Inclusion

Together As One is committed to creating an organisation where everyone feels they belong. We celebrate diversity and actively welcome applications from people of all backgrounds, including those from the global majority, disabled people, LGBTQ+ individuals, and those with lived experience of being a young carer.

We believe that diversity strengthens our team and enriches the work we do with young people.

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

• 7:00pm to 7:15am 

• 7:00pm to 8:15am (driver) 

• 9:45pm to 7:15am 

• 9:45pm to 8:15am (driver) 

Pay: £14.50 per hour, or £15.00 per hour when you are the designated driver for that shift. 

Job Purpose

As an Overnight Homeless Shelter Worker, you’ll be part of a small, professional team running Glass Door’s night shelters between November and April. Working alongside at least one other staff member, you’ll be awake and engaged throughout the night, supporting up to 35 guests who are experiencing homelessness. 

Your role is about creating a safe, calm, and welcoming space where guests can rest, feel respected, and be treated with dignity. You’ll build trust through friendly conversation, keep an eye on everyone’s wellbeing with regular checks, and step in when problems arise – from offering reassurance to someone in emotional distress, to calmly handling challenging behaviour, to calling emergency services if needed. 

Most nights are steady and focused on guest support, but there can be moments of pressure. We’ll provide training so you feel confident and prepared. You’ll also help serve a light breakfast in the morning and ensure our equipment is packed and ready for the next night – with one of you driving the van back to base. 

If you’re compassionate, calm under pressure, and committed to helping people move forward from homelessness, this role offers the chance to make a real and lasting difference. 

Job Responsibilities

What You’ll Do 

You’ll be part of the overnight team making sure our night shelters are safe, supportive, and welcoming spaces for everyone staying with us. This is an awake, overnight role, you will be alert and engaged for the whole shift. Your main responsibilities will include: 

• Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

• Staying alert all night – Carry out regular checks around the shelter (every 20 minutes) to make sure guests are safe, and comfortable. 

• Responding to situations – Calmly manage any issues that arise, such as someone feeling unwell, experiencing emotional distress, or showing challenging behaviour. This may sometimes mean calling emergency services. Training will be provided. 

• Keep the shelter safe and secure – Follow all safety, security, and health and safety procedures. This includes locking and unlocking doors and making sure the space stays tidy and free from hazards. 

• Recording important information – Write clear, accurate shift reports and note any concerns or observations. Complete incident forms if needed. 

• Supporting volunteers – Offer direction and guidance to volunteers on shift so everyone works well together. 

• Enforcing behaviour expectations – Address situations where may display challenging behaviour, using a calm and respectful approach, conflict de-escalation training is provided for all staff. 

• Packing and unpacking the van – unload equipment and supplies into the van at the start of the shift and repack at the end of the night. The allocated driver will return the van to base (driver shifts are paid for an extra hour). 

• Restocking supplies – Keep an eye on essentials such as tea, coffee, and toilet paper, and restock from the van when needed. 

• Preparing a simple breakfast – In the morning, help serve drinks, toast, and porridge, and make sure guests are woken from 6am so they can leave by 7am. 

• Tidying and closing down – Gather equipment, pack it away, and ensure nothing is left behind. 

• Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. From time to time, you may be assigned online training to complete while on shift. 

• Work to a rota – Shifts will include evenings, weekends, and public holidays, so flexibility is important. 

• Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the night shelter running smoothly. 

Person Specification 

Essential 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Good communication skills, both spoken and written. 

• The ability to carry out manual handling tasks such as moving supplies and equipment. 

• For driver shifts: A valid driving licence for a manual vehicle and be willing to drive the Glass Door van. 

Desirable 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Night Shelter Manager

Glass Door Homeless Charity

London, Greater London (On-site)

£19.90 per hour

Part-time (Daily shifts - 5pm to 10pm )

Contract (Six months)

How to apply

Job description

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  5:00pm to 10:00pm 

Job Purpose

As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April. 

You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour. 

You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity. 

This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish. 

Job Description 

As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan. 

Your main responsibilities will include: 

• Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported. 

• Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night. 

• Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have. 

• Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful. 

• Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed. 

• Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided. 

• Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times. 

• Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift. 

• Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need. 

• Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking. 

• Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information. 

• Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work. 

• Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested. 

• Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required. 

• Supervision meetings – Take part in regular supervision meetings with the Service Manager. 

• Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly. 

Person Specification

Essential: 

• A valid manual driving licence and be willing to drive the Glass Door van. 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Strong written and verbal communications skills. 

• The ability to carry out manual handling tasks, such as moving supplies and equipment. 

Desirable: 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Centrepoint Church is a vibrant, multi-generational Christian community based in Bathgate, Scotland (with a second congregation in Edinburgh). As we grow beyond 200 in attendance and embark on a major facility renovation at our Bathgate site, we are seeking a high-capacity Operations Director to strengthen our operational foundation. This part-time role functions as a non-pastoral “chief operating officer” for the church, translating vision into action through people, resources, and systems. In this hands-on position, you will serve as the operational glue of the church – ensuring administrative systems run seamlessly, information flows to the right people, and nothing falls through the cracks – so that our pastors are freed to focus on preaching, discipleship, and care. It’s an exciting opportunity to provide servant-hearted leadership through administration, undergirding the church with excellent stewardship, compliance, and execution so that our gospel mission can flourish unhindered.

Key Responsibilities

• Senior Pastor Support & Workload Protection: A core mandate of this role is protecting the Senior Pastor’s time. Proactively intercept and reassign operational tasks before they land on the Senior Pastor’s desk, implementing clear intake/triage processes and calendar guardrails from day one so his time is freed for preaching, visionary leadership, and leadership development.
• Governance, Compliance & Policy: Serve as a key liaison to the Board of Trustees, providing regular operational and financial reports. Ensure the church operates in full compliance with charity law and all regulatory requirements (safeguarding/PVG, health & safety, GDPR, etc.). Own the policy lifecycle – keeping policies up to date, maintaining a live risk register, and scheduling regular policy reviews and staff training.
• Finance & Stewardship: Lead the church’s financial administration and controls – driving the budgeting process, managing expenditures/approvals, and maintaining cash-flow oversight. Work closely with the Treasurer to produce timely financial reports for the Senior Pastor and trustees. Ensure audit readiness and implement any audit recommendations, exercising cost-effective stewardship of contracts and resources.
• Sundays & Events Logistics: Oversee operational support for Sunday services and occasional special events to ensure they run smoothly (covering venue setup, tech/AV, volunteer rotas, etc.). Primarily coordinate Sunday logistics through preparation and team leadership during the week – this role does not require being on-site every Sunday (Sunday on-site involvement is only occasional, as needed for major events or troubleshooting).
• Facilities & Projects: Manage the church’s facilities to ensure our buildings and venues are safe, ready, and welcoming each week. Lead facilities projects and capital works – including serving as the point person for the Bathgate site renovation – by coordinating contractors/architects and minimising disruption to church life.
• HR Oversight & People Systems: Oversee the HR function through the HR Manager to ensure that recruitment, onboarding, performance reviews, and staff development are carried out effectively and in line with employment law and best practice. Keep the staff handbook and HR policies current (e.g. employment legislation, safeguarding/PVG, GDPR), maintain an annual HR calendar for policy updates and trainings, and report regularly to trustees on HR matters.
• Operational Systems & Technology: Continuously improve and oversee the church’s administrative systems and technology. Implement best-practice workflows, databases, and communication tools to enhance efficiency. Lead the adoption and effective use of digital platforms (including church management software like ChurchSuite, project management apps, etc.) so that information flows reliably, tasks are tracked, and nothing falls through the cracks. Act as a liaison to our communications and tech teams to ensure technology supports ministry needs (while not being the content creator).
• Team Leadership: Lead, line-manage, and develop the church’s admin and operations team (staff and key volunteers). This includes direct oversight of team members such as the HR Manager, Church Administrator, Bookkeeper, Building Manager, and Health & Safety Officer. Provide regular one-to-one meetings, feedback and performance reviews, setting clear objectives and offering coaching. Foster a collaborative, servant-hearted team culture where people are supported yet held accountable, and ensure strong communication across all ministries.

We are looking for someone who:

• Is a committed Christian with a strong, mature faith and a lifestyle of integrity and prayer (this role carries a genuine occupational requirement for Christian faith). Fully embraces Centrepoint’s values and mission.
• Is (or is willing to become) a participating member of Centrepoint, aligning with our doctrinal convictions – including our complementarian practice in pastoral leadership.
• Has proven experience in operations/administration leadership, ideally 3+ years in a church, charity, or organisational context. (You have a track record of leading teams or projects effectively and improving systems or processes in a workplace or ministry setting.)
• Demonstrates exceptional organisational and problem-solving skills, able to juggle multiple priorities within a part-time schedule and keep details from falling through the cracks. You thrive in bringing order and efficiency to complex environments.
• Is an excellent communicator and team leader, comfortable working with both staff and volunteers. Able to convey information clearly across all levels (from trustees to church members) and build positive relationships through approachable, servant-hearted leadership.
• Has solid financial and administrative acumen, with the ability to manage budgets, read financial reports, and uphold good governance practices. Detail-oriented and aware of key compliance areas (health & safety, safeguarding/PVG, GDPR, employment law) – ensuring the church operates safely and legally.
• Is tech-savvy and adaptable, quick to learn new software and systems (familiarity with tools like ChurchSuite, Planning Center or similar is a plus). Proactive in finding solutions, and calm under pressure with a “can-do” attitude to tackle unforeseen challenges.
• Models servant leadership, leading by example with humility, reliability, and a passion for excellence in support of the church’s mission. Highly relational and approachable, able to inspire trust and teamwork in others as you implement change.

Terms: This position is part-time (30 hours per week, 4 days) based in Bathgate, with involvement at our Edinburgh site as needed. Salary is £33,000–£36,000 per annum (full-time equivalent), pro-rated to 4 days (approximately £26,600–£28,800 actual). The start date is 24 November 2025, or as soon as possible thereafter. Applicants must have the legal right to work in the UK (we are not able to sponsor visas). Centrepoint offers employer pension contributions, statutory holiday and sick leave (pro rata), and a flexible working environment. Work days can be arranged flexibly (with some remote work possible) aside from key meetings or on-site needs.

Sunday or evening work is not regularly required; however, occasional presence on a Sunday or at special events may be needed for critical operational support. When such hours are worked, they count toward the weekly 30 hours and time off in lieu (TOIL) will be provided. Please note: there is a genuine occupational requirement for the post-holder to be an active Christian, in accordance with the Equality Act 2010 (Schedule 9).

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

• 7:00pm to 7:15am 

• 7:00pm to 8:15am (driver) 

• 9:45pm to 7:15am 

• 9:45pm to 8:15am (driver) 

Pay: £14.50 per hour, or £15.00 per hour when you are the designated driver for that shift. 

Job Purpose

As an Overnight Homeless Shelter Worker, you’ll be part of a small, professional team running Glass Door’s night shelters between November and April. Working alongside at least one other staff member, you’ll be awake and engaged throughout the night, supporting up to 35 guests who are experiencing homelessness. 

Your role is about creating a safe, calm, and welcoming space where guests can rest, feel respected, and be treated with dignity. You’ll build trust through friendly conversation, keep an eye on everyone’s wellbeing with regular checks, and step in when problems arise – from offering reassurance to someone in emotional distress, to calmly handling challenging behaviour, to calling emergency services if needed. 

Most nights are steady and focused on guest support, but there can be moments of pressure. We’ll provide training so you feel confident and prepared. You’ll also help serve a light breakfast in the morning and ensure our equipment is packed and ready for the next night – with one of you driving the van back to base. 

If you’re compassionate, calm under pressure, and committed to helping people move forward from homelessness, this role offers the chance to make a real and lasting difference. 

Job Responsibilities

What You’ll Do 

You’ll be part of the overnight team making sure our night shelters are safe, supportive, and welcoming spaces for everyone staying with us. This is an awake, overnight role, you will be alert and engaged for the whole shift. Your main responsibilities will include: 

• Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

• Staying alert all night – Carry out regular checks around the shelter (every 20 minutes) to make sure guests are safe, and comfortable. 

• Responding to situations – Calmly manage any issues that arise, such as someone feeling unwell, experiencing emotional distress, or showing challenging behaviour. This may sometimes mean calling emergency services. Training will be provided. 

• Keep the shelter safe and secure – Follow all safety, security, and health and safety procedures. This includes locking and unlocking doors and making sure the space stays tidy and free from hazards. 

• Recording important information – Write clear, accurate shift reports and note any concerns or observations. Complete incident forms if needed. 

• Supporting volunteers – Offer direction and guidance to volunteers on shift so everyone works well together. 

• Enforcing behaviour expectations – Address situations where may display challenging behaviour, using a calm and respectful approach, conflict de-escalation training is provided for all staff. 

• Packing and unpacking the van – unload equipment and supplies into the van at the start of the shift and repack at the end of the night. The allocated driver will return the van to base (driver shifts are paid for an extra hour). 

• Restocking supplies – Keep an eye on essentials such as tea, coffee, and toilet paper, and restock from the van when needed. 

• Preparing a simple breakfast – In the morning, help serve drinks, toast, and porridge, and make sure guests are woken from 6am so they can leave by 7am. 

• Tidying and closing down – Gather equipment, pack it away, and ensure nothing is left behind. 

• Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. From time to time, you may be assigned online training to complete while on shift. 

• Work to a rota – Shifts will include evenings, weekends, and public holidays, so flexibility is important. 

• Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the night shelter running smoothly. 

Person Specification 

Essential 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Good communication skills, both spoken and written. 

• The ability to carry out manual handling tasks such as moving supplies and equipment. 

• For driver shifts: A valid driving licence for a manual vehicle and be willing to drive the Glass Door van. 

Desirable 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

HMP Wealstun and HMP Leeds

Ref: PAA-255

Are you a proactive, collaborative and compassionate individual with a proven track record of working with services/clients within the criminal justice sector, accommodation and advice/support services?  Looking for an exciting new career opportunity?

If so, join St Giles as a Prison Accommodation Adviser, a key role where you will be required to provide tailored accommodation support to men in custody and under probation supervision in the community, with the aim of supporting them to overcome barriers to obtaining secure and stable accommodation so that they can successfully reintegrate into society.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this exciting opportunity

Our successful candidate will complete an Initial Needs Assessment, using a strength-based approach within agreed contractual timeframes, before dynamically assessing need and risk, alerting to changes that could indicate change in risk or serious harm, including personal safety and safeguarding.  You will be expected to contribute to the design and delivery of an effective accommodation plan which is solution focused and practical, and to advise and support Service Users to achieve outcomes informed by your specialist housing knowledge and comprehensive understanding of accommodation and local service provision.

We will rely on you to engage with and motivate challenging service users from a diverse range of backgrounds, often with multiple and complex needs, while also maintaining and building new relationships with both social and private housing providers to improve sustainable housing outcomes for our service users, and promoting effective working relationships within the criminal justice sector. Monitoring progress and recording on digital systems, plus coordinating and facilitating interactive group work sessions, are also key duties.

What we are looking for

• Experience of working as part of a high-performing team
• Experience of using digital technology and providing evidence for external audit purposes
• Demonstrable knowledge of housing and an understanding of the main issues affecting homelessness and rehabilitation of offenders
• A detailed understanding of the Homelessness Reduction Act
• An understanding of how staff with lived experience can provide additional value
• Ability to demonstrate knowledge and awareness of the issues faced by our client group
• Sound knowledge of the UK criminal justice system
• Full UK Driving Licence preferred with access to a vehicle for work
• Excellent prioritisation, interpersonal and communication skills, both verbal and written

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 9 a.m. on 07 October 2025.

Interview date:  w/c 13 October 2025 at Leeds media Centre