Engagement and data officer jobs
Are you someone who leads from the front? Do you want a role where no two days are the same – one that combines hands-on project delivery, meaningful work with volunteers, and making the evidence count? The South London Mission is looking for a Community Projects & Volunteer Officer to be at the heart of our work.
This is not a desk-bound role. You’ll be packing Brite Box meal kits, running sessions with families and older people, building and leading a committed volunteer team, and producing reports that tell our story to funders and decision-makers. It’s a role for someone equally at home lifting boxes and writing impact reports.
The client requests no contact from agencies or media sales.
This is a rare opportunity to lead one of Yorkshire’s most respected community foundations and help shape the future of giving across Calderdale.
For over 35 years, Community Foundation for Calderdale (CFFC) has connected people who care with causes that matter. We believe local generosity has the power to transform lives, strengthen communities and create opportunities for everyone to thrive.
As an independent charitable funder, we work with individuals, families, businesses and organisations to invest in local charities and community groups tackling some of Calderdale’s biggest challenges. Every year, we distribute more than £2 million in grants to support people and places across the borough. At the same time, we are building our permanent endowment, creating a lasting legacy that will continue supporting local communities for generations to come.
This is what makes CFFC unique. We do not just make a difference today. We create a legacy that will benefit Calderdale in perpetuity.
Following many years of successful leadership from our current Chief Executive Officer, we are seeking an exceptional leader to build on this strong foundation and lead CFFC into its next chapter.
About the role
Reporting to the Board of Trustees, you will provide strategic and operational leadership, ensuring CFFC continues to grow its impact, strengthen partnerships and inspire philanthropy across Calderdale.
You will lead and develop a committed staff team, work closely with Trustees, build trusted relationships with donors, businesses, professional advisers, charities and public sector partners, and ensure the organisation remains financially sustainable, well-governed and ambitious for the future.
You will also act as CFFC’s public ambassador, representing the organisation across Calderdale and beyond, while championing the importance of local giving and community investment.
About you
We are looking for an inspiring and collaborative leader with significant senior leadership experience and the ability to build confidence and credibility with a wide range of stakeholders.
You will demonstrate:
Proven strategic leadership and organisational management experience.
Experience of developing successful partnerships, fundraising, income generation or business development.
Strong financial and governance awareness.
Excellent relationship-building, communication and influencing skills.
Experience of leading and developing high-performing teams.
A genuine commitment to community impact and the values of the voluntary sector.
You may come from a community foundation, charitable trust, grant-making organisation, charity, public sector, social enterprise or a commercial organisation with a strong social purpose.
What we offer
Salary in excess of £60,000, dependent on experience.
Permanent, full-time position.
Flexible and hybrid working, with a regular presence required in Calderdale.
20 days annual leave plus bank holidays, additional Easter Tuesday leave and office closure over the Christmas period, rising to 25 days after five years’ service.
Employer pension contribution, with details available in the candidate information pack.
The opportunity to lead a respected local foundation with a strong legacy, deep local relationships and ambitious plans for the future.
Closing date: 31 July 2026
First round interviews: Week commencing 17 August 2026
Second round interviews: Week commencing 24 August 2026
CFFC is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and are happy to discuss any adjustments candidates may need during the recruitment process.
If you are an ambitious leader who wants to build on a strong legacy, inspire local philanthropy and help create lasting change for communities across Calderdale, we would love to hear from you.
The client requests no contact from agencies or media sales.
Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.
The Opportunity
At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.
From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.
Role overview
This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.
The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.
The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.
Key Responsibilities
Reporting and insights
-
Produce weekly, fortnightly, monthly, and campaign reports for charity partners.
-
Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.
-
Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.
-
Support the development of benchmarking documents and trend analysis across accounts.
-
Prepare meeting notes and action logs following account meetings.
Moderator support
-
Assist with onboarding new moderators, including arranging inductions and sharing key documentation.
-
Support the creation and maintenance of moderator handbooks and guidance documents.
-
Identify recurring learning themes and help coordinate quality assurance and development activity.
-
Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.
Account administration
-
Support the onboarding of new charity partners, including helping to create and maintain moderation packs.
-
Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.
-
Assist with meeting preparation, minute-taking and action tracking.
-
Ownership of rota administration and maintain awareness of moderator availability.
-
Coordinate internal documentation and process improvements.
Service development
-
Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.
-
Support the creation of internal resources, templates and standard operating procedures.
-
Assist with projects aimed at enhancing moderator wellbeing, training, and development.
-
Shadow account management activities with opportunities for future progression within the agency.
Progression opportunities
The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.
Please note that to be considered for this role, you must have at least 18 months' experience working directly for a charity/non profit, within the social media/communications team.
To apply, please use the "Apply Now" function on this advert. You will be asked to submit your CV, along with answers to the following questions:
- Do you have at least 18 months’ experience working directly for a charity/non profit, within the social media or communications team
- Please tell us which social media moderation tools and platforms you've worked on
- We'd love to know why you'd like this role, and why you'd be the best person for it
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Description and Person Specification
Job title Participation Manager
Hours 35 hours per week. We are opening to discussing flexible arrangements – please highlight any requests when applying.
Length of contract 12 months
Location Hybrid work between home and our Vauxhall office. Please read more about our approach to hybrid working in the relevant section below.
Reports to Director of Evidence and Improvement
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.
Our Vision: People shaping their health and care.
Our Mission: We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.
We do this by:
· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.
· Finding common cause across communities and conditions by working with member charities and those they support.
· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
The Role
At National Voices, our aim is to make what matters to people matter in health and care. Too often, we see decisions made about the design of health and care services which don’t consider the people who use and need those services – especially those with long term conditions and from groups experiencing inequality. While the intentions of decision makers are usually good, they can unwittingly develop services which are difficult to access, stressful to experience and which don’t enable people to live life to its full potential.
We believe that if health and care leaders were better supported to meaningfully involve people living with health conditions, disability, inequality and their carers in decisions about how services are delivered then our NHS and social care services would be more equitable, and person centred.
At National Voices, we believe that this can best be achieved by connecting health and care leaders in health and care to key groups including:
· Leaders within the patient participation movement, who can support and advise health and care leaders on how to share power with people and communities using coaching and quality improvement techniques, and by acting as a critical friend.
· Leaders from voluntary sector organisations and community groups, who can bring insight into the needs, experiences and priorities of the communities they serve. They can identify opportunities to improve how services are designed and delivered, and help connect decision-makers with communities whose voices are often underrepresented.
· People with lived experience of inequality, particular conditions or services, who bring unique expertise based on their direct experience of care. They can provide timely insight into the impact of policies and services, helping decision-makers stay tuned to current needs, experiences and priorities, rather than relying on historical evidence or assumptions.
We are looking for a Participation Manager who can lead on the design, development and delivery of funded projects that generate insight, support improvement, and enable meaningful participation in health and care decision making. This will include end-to-end responsibility for project design, delivery, reporting and impact.
Projects may include designing and delivering activity such as workshops, coordinating lived experience advisory groups, coordinating coalitions of VCSE organisations, undertaking qualitative research, facilitation and engagement work. The postholder will need sufficient breadth of experience across these areas to confidently design and steer programmes, while drawing on colleagues, partners and associates for specialist input where needed.
You will be responsible for overall programme management - ensuring projects are well planned, appropriately resourced, and delivered on time, within budget and to a high standard. This includes managing risks, reporting requirements and funder relationships.
Projects may also include co-ordinating the delivery of Voices for Improvement coaching relationships and workshops on meaningful participation. We are open to a Participation Manager who has skills and experience around coaching theory and practice, however, we can also bring in external Associates with this subject matter expertise where needed to guide and supervise the coaching elements of the process.
You will also play an active role in identifying and developing new funding and partnership opportunities, contributing to the growth of National Voices’ portfolio of externally funded work.
Finally, where needed, you will also work collaboratively with another Participation Manager who leads National Voices’ Lived Experience Partner programme, membership scheme and partnership programme. You will contribute to these areas where required, particularly where they intersect with funded projects, but they will not be the primary focus of this role.
Responsibilities
Lead the development and delivery of funded participation projects
Lead the end-to-end design, delivery and management of funded programmes and projects that generate insight, support improvement and drive meaningful participation in health and care, including:
· Lead on shaping, securing and delivering funded projects from proposal stage through to completion, ensuring clear outcomes and impact
· Design and oversee programmes that may include research, engagement and participatory activity, such as qualitative and quantitative research, stakeholder engagement and participation work
· Convene and coordinate a range of delivery approaches including advisory groups, workshops, events, VCSE engagement and system partner collaboration
· Ensure delivery is well planned, resourced and managed, including oversight of budgets, timelines, risks and funder reporting
· Draw on colleagues, partners and associates for specialist expertise where needed, while holding overall responsibility for programme design and coherence
· Translate insights and findings into clear, accessible outputs in collaboration with policy and communications colleagues to support influence and impact
· Develop and shape new funding opportunities and proposals to grow the organisation’s portfolio of externally funded work
Deliver coaching and engagement programmes
Manage the delivery of structured coaching and engagement programmes, including National Voices’ Voices for Improvement model, where included within funded projects:
- Oversee delivery of coaching and engagement activity including matching, coordination and participant support
- Ensure coaching relationships between people with lived experience and system leaders are well supported and of high quality
- Contribute to the design and facilitation of associated engagement or learning sessions where required
- Work with associates or external specialists to bring in coaching or quality improvement expertise where needed
- Capture learning, feedback and impact from coaching programmes and contribute to funder reporting, case studies and evaluation outputs
Contribute to wider participation programmes
Work collaboratively with another Participation Manager to support integration with National Voices’ wider participation infrastructure:
· Contribute where relevant to the Lived Experience Partner programme, membership scheme and partnership programme
· Support the involvement of lived experience partners, members and partners in funded projects and engagement activity
· Ensure alignment across programmes and share learning between project delivery and participation infrastructure
General
- Provide line management to one Project Officer within the team, if needed - quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.
- Provide matrix management for other National Voices colleagues as and when required.
- Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture.
- Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.
· Follow organisational processes to measure, monitor and communicate the impact of our work
· Support good project, financial and data management
Person Specification
Values, attitudes and behaviours
· Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
· Strong commitment to equity, inclusion, and reducing health inequalities
· Proactive, flexible, and responsive, with a willingness to work in complexity
· Comfortable working both collaboratively and independently, taking ownership of delivery
· Calm under pressure and able to manage multiple priorities and tight deadlines without compromising quality
· Confident engaging with a wide range of stakeholders, including constructively challenging where appropriate
· Entrepreneurial - able to spot opportunities for growth, collaboration, and impact
· Energised by variety, able to work across diverse themes while identifying connections and opportunities
Skills and abilities
· Strong programme and/or project management skills, with demonstrable experience of leading complex, multi-stakeholder funded programmes from design through to delivery and completion
· Ability to shape ideas into deliverable programmes, including contributing to funding bids, designing delivery approaches, and translating proposals into practical delivery plans
· Strong analytical and synthesis skills, with the ability to translate complex qualitative and quantitative insight into clear, structured outputs that inform decision making and drive action
· Excellent organisational skills, including planning, prioritisation, risk management and delivery of high-quality work to deadlines
· Confident stakeholder and relationship management skills, with experience working across partners, funders, subcontractors, commissioned work and multi-organisation collaborations
· Strong facilitation and engagement skills, including designing and delivering workshops, events and participatory sessions for diverse audiences
· Strong communication skills, including the ability to produce clear, accessible written outputs and presentations
· Strong interpersonal skills, with the ability to work collaboratively, support others in delivery, and contribute to shared outcomes
Experience, knowledge and understanding
· Demonstrable experience of leading or delivering participation work with people with lived experience, ideally addressing inequality
· Strong experience of designing and delivering insight generation projects (qualitative and/or quantitative) that have led to real-world impact and improvement
· Experience of working meaningfully with people experiencing inequalities in safe and inclusive ways
· Experience of managing projects, budgets, and multiple stakeholders, working with a high degree of autonomy
· Experience of managing partnerships, funders, or commissioned work, including contributing to income generation
· Experience of facilitating workshops, events, or participatory sessions
· Understanding of the health and care landscape
· Good understanding of the participation landscape, with the ability to act as a credible contributor in the field (desirable)
· Experience of managing or contributing to coalitions or networks of VCSE or membership organisations (desirable)
· Understanding of mixed methods (qualitative and quantitative) approaches to evidence generation and analysis (desirable)
· Coaching and/or quality improvement qualifications (desirable)
· Lived experience of disability, caring responsibilities and/or inequality (desirable)
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.
Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.
Application guidance
Please submit a CV and cover letter to apply. We are also recruiting a permanent Participation Manager role at the same time. If you would like your application to be for both roles, please make this clear in your cover letter.
You're welcome to use AI tools to help you prepare your application. However, we encourage you to make sure your application reflects your own voice and experiences. We often see similar AI-generated writing styles, which can make applications less distinctive. As a charity, we're particularly interested in hearing why our mission matters to you and how your values align with ours.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is 5pm on Thursday 30th July.
The interviews will take place in early August on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.
The client requests no contact from agencies or media sales.
Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
This is an opportunity to join our Individual Giving team as a Welcome Officer, supporting the first 12 months of a supporter’s journey with us. This is a single role within the Welcome function, which plays a critical part in how we shape early engagement and set the tone for long term relationships. You’ll help deliver structured, well planned communications that introduce supporters to RBL in a way that feels relevant, timely and consistent across all touchpoints, working within a wider journey-led approach across fundraising.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Working closely with managers, planning teams, data colleagues and agency partners, you’ll help turn strategy and insight into clear, well executed welcome journeys. This is about more than onboarding communications, it’s about understanding early supporter behaviour, using data and performance insight to refine activity, and ensuring every interaction builds confidence, clarity and connection. You’ll support the planning, briefing and delivery of campaigns, making sure activity is coordinated, properly signed off, and aligned with wider acquisition and growth activity.
This role will suit someone who is organised, comfortable working at pace, and confident managing multiple deadlines and stakeholders. You’ll need to communicate clearly, keep delivery on track, and work within structured processes while still contributing to continuous improvement in how we engage new supporters. Most importantly, you’ll bring a practical, detail-focused approach, someone who can take planned welcome activity and deliver it effectively, helping to build strong foundations for long term supporter relationship
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about creating meaningful change and supporting projects that improve outcomes for communities and service users? Join our team as a Projects Officer and play a key role in delivering impactful initiatives, building strong partnerships and helping shape the future of our services.
We are looking for an organised, proactive and relationship-focused individual to join our team as a Projects Officer. This is an exciting opportunity to work at the heart of project delivery, supporting the development of innovative services and collaborating with internal teams, external partners and people with lived experience to create positive change.
Working closely with the Partnerships & Projects Manager, you will provide essential coordination and administrative support across a range of projects, ensuring they are delivered effectively, on time and to a high standard. You will be a central point of contact, helping to connect teams, stakeholders and service providers while supporting the smooth running of meetings, events, campaigns and partnership activities.
You will play a key role in maintaining strong relationships with stakeholders, supporting engagement with our Lived Experience Steering Committeeand helping ensure that the voices and experiences of service users inform the development of our work. You will also contribute to service development, process improvement, fundraising activity, research projects and campaigns that promote positive change across public, privateand voluntary sectors.
This role is ideal for someone who enjoys variety, thrives in a collaborative environmentand has excellent organisational skills. You will manage competing priorities, coordinate project milestones, maintain accurate records, produce reports updates and ensure project information is captured effectively through our CRM systems in line with GDPR, AQS standards and organisational policies.
You will bring energy, attention to detail and a commitment to making a difference. In return, you will have the opportunity to contribute to meaningful projects, work alongside passionate colleagues and partners and play an important part in the continued growth and impact of our organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Race Against Dementia is a global charity founded by three-time Formula 1 World Champion Sir Jackie Stewart OBE to find preventions, treatments and cures for dementia – faster.
We fund and support pioneering early-career scientists around the world, giving them the tools, mentoring and Formula 1-inspired mindset to accelerate breakthroughs. From the UK to the USA, Australia to South Africa, our researchers are rethinking how dementia research is done – applying data science, AI and engineering to neuroscience in bold, collaborative ways.
Purpose of the role
Race Against Dementia is seeking a proactive and relationship-driven Senior Partnerships Officer to support the delivery of our ambitious fundraising strategy. You will play a key role in managing and developing partnerships that generate income and increase global awareness of our work.
Working closely with the Strategic Partnerships Lead, you will support the stewardship and growth of corporate and strategic partnerships, with an additional focus on international fundraising and partnership development. You will help identify and cultivate new opportunities across priority markets, including the USA, Switzerland and other emerging regions.
Formula 1 remains our flagship global partner, and this role will support the activation and maximisation of this and other high-profile relationships to drive fundraising and brand visibility.
Duties and Responsibilities
- Deliver partnerships that contribute to Race Against Dementia’s fundraising targets and strategic objectives.
- Support the management of key partnership accounts, acting as a point of contact for partners and maintaining strong, positive relationships.
- Develop tailored partnership plans, ensuring alignment with partner objectives and demonstrating the impact of their support.
- Contribute to new business development by researching, identifying, and engaging prospective partners, including internationally.
- Support international fundraising activity by helping develop opportunities in priority global markets and assisting with partner engagement across different regions.
- Prepare high-quality partnership proposals and presentations, clearly communicating value, impact, and alignment with funder priorities.
- Working closely with the Research team, lead the development and delivery of a strategic partner communications programme, strengthening partner engagement through regular research updates, impact reporting, and organisational news.
- Take ownership of the Partnerships team's use of the CRM system - Salesforce, maintaining accurate records, developing tracking and reporting processes, and supporting prospect research, pipeline management, and new business development activities.
- Collaborate with internal teams to support the delivery of partnership campaigns, activations, and marketing initiatives.
- Monitor and report on partnership performance, tracking income, engagement, and impact against agreed targets.
- Stay informed on trends in corporate partnerships, CSR, and international fundraising to support innovation and growth.
- Support the activation of Race Against Dementia’s partnership with Formula 1 and associated global opportunities to maximise fundraising and awareness.
Supporting Events
Provide support for key fundraising events, including partner engagement, stewardship and delivery support where required.
Assist with the coordination of international events and activations linked to partnership opportunities.
Other Duties
Carry out any other duties as required by the Strategic Partnerships Lead, CEO and Board of Trustees including:
- To attend, where appropriate, local, regional, national and international meetings/events.
- To maintain a good knowledge of international, national and local initiatives which are of benefit to Race Against Dementia.
- To administer your own workload, including meeting targets and deadlines in line with the Race Against Dementia appraisal system.
- To attend relevant CPD training events as required.
- To undertake responsibility, as part of the team, for all Health and Safety work related matters.
- To work within the guidelines of Race Against Dementia’s policies and procedures.
All team members are expected to uphold and actively demonstrate Race Against Dementia’s values and purpose, fostering a culture of integrity, innovation, and shared ambition to accelerate progress in the race against dementia.
This is not intended to be an exhaustive list. Your job description may be subject to change.
Equality, Diversity and Inclusion Statement
Race Against Dementia aims to be an inclusive organisation where the individuality of every person is treated with respect. Race Against Dementia is committed to eliminating discrimination in any form. This means that all staff, volunteers and everyone with whom we come into contact will be treated with dignity, equality, fairness and respect and no one will receive less favourable treatment.
Safeguarding Statement
Race Against Dementia is committed to safeguarding and protecting vulnerable adults, children and young people. All our posts are subject to a safer recruitment process, including the discourse of criminal records and vetting checks where appropriate. We have policies and procedures in place that promote safeguarding and safer working practices across the organisation.
We reserve the right to interview and appoint before the advertised closing date.
Race Against Dementia identifies, funds and guides pioneering scientists from across the world.
The client requests no contact from agencies or media sales.
Purpose of the job
Reporting to the Grants Manager, you will create a positive impact on young people across the UK by supporting the distribution of unrestricted multi-year grant funding and our Grants + capacity-building offer delivered as part of our evolving offer to unlock youth work for all young people. This is not a fundraising role but a grant delivery role.
Why work at UK Youth?
UK Youth exists to widen the reach and deepen the impact of youth work and outdoor learning, so that every young person has someone who believes in them. Our vision is a society that backs every young person - through each spark, struggle and success.
As the UK’s national infrastructure body for youth work and outdoor learning, we strengthen and champion a diverse network of youth organisations, unlock investment, shape policy and build the evidence base for what works. At a time of growing need and inequality of access, our work has never been more important.
We are entering an exciting new phase of our strategy - focused on long-term resilience, income diversification and a transformational Capital Appeal to develop Avon Tyrrell as a national centre of excellence for outdoor learning.
Joining UK Youth means being part of an ambitious, impact-driven organisation committed to strengthening youth work for generations to come
Key responsibilities
-
Support the Grants Manager to deliver our evolving grants and capacity building provision to the youth sector; bringing together our work to ensure a streamlined offer
-
Support the grant making process including communications and outreach; application, selection, awarding, distribution, monitoring and evaluation working with the relevant departments.
-
Maintain and develop grant management processes through our grant management system, Microsoft Dynamics, and working in partnership with colleagues from across the organisation
-
Develop and maintain processes for creating application forms on our Grant Management System, informing applicants of decisions and tracking grant disbursements.
-
Manage applications for funding through our grant management system and provide direct technical support to applicants.
-
Provide light touch account management to grantees on specified programmes, as directed by the Grant Manager, responding to queries in a timely manner and connecting them into opportunities as appropriate.
-
Work to distribute our grant funding to a diversity of organisations across the UK, ensuring it is delivered to improve impact and engages diverse audiences
-
Lead on delivering grant funding panels and leasing with key stakeholders such as external assessors, and young assessors
-
Maintain our grants management system in line with GDPR and manage data
-
Working with Impact colleagues to manage data collection and monitoring processes and ensure activities achieve intended outputs and outcomes on time and to budget
-
Establish and build strong relationships with awarded organizations and manage the distribution of funding to grantees and that they complete required monitoring and reporting
-
Deliver end-to-end grantee support through the Grants Plus model, including onboarding to the grants platform, developing toolkits, and curating and sharing relevant resources.
-
Support the Grants Manager in aligning grants work with wider organisational strategy, including connecting grantees to the broader network, and infrastructure support services.
-
Manage and report progress to internal and external stakeholders via meetings, written reports and presentations
-
Support the Grants Manager to raise the profile of UK Youth as a credible grants distributor through engagement in funder networks and connecting awarded organisations with local networks
-
Manage the UK Youth Grants inboxes, responding to all enquiries in a timely fashion
-
Communications and Public Affairs
-
Deputise for the Grants Manager when required and work closely with colleagues to cover for each other as required
Experience we're after
-
Grant management and distribution experience within the youth sector at a regional, local, and national level
-
Experience in management and development of grant management systems and CRMs
-
Experience of quality assurance and due diligence
-
Monitoring and evaluation experience and an understanding of the importance of data in decision making
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
-
Flexible/Agile Working
-
27 days annual leave (24 days + 3 days winter closure) plus bank holidays (pro rata for part time employees)
-
Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
-
Other training available in support of your personal and professional development
-
Pension scheme (currently UK Youth match employee contributions up to 5%)
-
Membership of our life insurance scheme which would pay-out up to 4 times your salary
-
Employee Assistance Programme to support employees both professionally and personally
-
20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
-
IT equipment provided for the duration of contract
-
CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: 16th July 2026 at 23:59 (midnight)
Provisional Interview Dates: w/c 27th July 2026
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working Arrangements: This role can be home-based, with occasional attendance at the London office required, or performed on a hybrid basis (depending on your location).
We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.
The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.
Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!
Role summary (please see the full job description for further information on the role):
The Careers & Enterprise Company, a non-profit organisation with a social purpose, is looking for a knowledgeable and committed Senior Information Security Governance Manager to join its small Compliance Team. Reporting to the Head of Compliance (CEC’s Data Protection Officer), you will lead CEC’s ISO 27001-certified information security management system, strengthen processes, and help shape policy. In this role, you will play a key part in ensuring information risk is managed effectively, that audits and monitoring are delivered well, and policies and processes continue to improve. Your work will be essential in providing assurance that the young people’s data entrusted to CEC is secure.
You may already be leading information security governance in a smaller organisation, or you may have built strong experience as a key member of a larger information security or governance team.
We are seeking a candidate with broad experience across information security governance, including most of the following: identifying and assessing information risk, managing controls, carrying out internal and third-party audits, improving processes, developing training and guidance for staff, managing and reviewing incidents, and contributing to policy development. A strong eye for detail and excellent record-keeping will be essential to success in this role.
Because CEC works with children’s data and provides digital tools for careers education, we are especially interested in candidates who are motivated by social purpose who understand the importance of security governance in this context. An appreciation of data protection, tech ethics, and safeguarding will be important in helping you thrive here. Technical skills and experience matter, but so do your values.
We are passionate about helping young people take their best next step, and keeping their information safe is fundamental to that mission. This is a fast-moving environment, so you will need to be comfortable working through ambiguity, building strong partnerships across teams, finding practical solutions, and confidently raising significant risks when needed.
The key responsibilities of this role are to manage and continually improve CEC’s ISO 27001-certified Information Security Management System, oversee business continuity management for information and technology risks, and support the organisation’s development of a proportionate quality management approach, including work towards ISO 9001 certification.
Essential criteria:
- Strong understanding of information security management principles and appropriate up-to-date technological, organisational, physical and people security controls.
- Good understanding of security framework such as ISO 27001 and cyber essentials.
- Good working knowledge of the range of tools, platforms, utilities and cloud computing typically used within modern digital firsts organisations
Experience / Qualifications
One or more of the following:
- Undergraduate or postgraduate qualification in information/cyber security OR
- Equivalent professional certification such as CISSP, CIMP or equivalent OR
- ISO 27001 lead implementer or lead auditor
For more information and to apply, please visit our website via the ‘apply’ button.
Closing date: Sunday 26th July (Midnight)
*PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY SHOULD WE RECEIVE SUITABLE APPLICATIONS*
Equity, Diversity and Inclusion
At the Careers and Enterprise Company (CEC) we are committed to fostering a culture of belonging. We know that engagement at work relies on feeling included and valued. Inclusion is both a choice and a practice, for us as an organisation and for individuals within our team. We aim to drive inclusion through every aspect of our work and we understand that diverse teams are essential for innovative careers education and are central to our mission and impact. CEC values the visible and invisible qualities that makes each member of our team who they are. We are a disability confident employer and if you need any help or support through the application process, please contact the HR team and details can be found on our website.
Job role:
In this exciting and varied role, within our growing Mass Engagement department we are seeking a strategic, driven, and compassionate Individual Giving Manager to join our dynamic fundraising team.
This pivotal role will lead the development and delivery of innovative individual giving strategies that deepen donor engagement, grow sustainable income, and support families with children in hospital across the UK.
Key responsibilities:
Strategy & Leadership
- Collaborate with the Head of Mass Engagement to design and implement a robust individual giving strategy aligned with the Charity’s 5-year Impact Strategy.
- Identify and capitalise on growth opportunities across digital channels, regular giving, and mid-level donor programmes.
- Lead the Individual Giving Team (Currently 1x Individual Giving Fundraiser)
Donor Engagement & Stewardship
- Build and nurture meaningful relationships with individual donors, ensuring high levels of satisfaction and long-term support.
- Develop tailored stewardship and cultivation plans, enhancing donor connection to the Charity’s impact.
- Lead on the creation of compelling donor journeys and engagement campaigns that inspire giving and loyalty.
Campaign Management
- Plan, execute, and evaluate multi-channel fundraising campaigns and appeals, working closely with internal teams and external partners.
- Use insights and data to refine campaign strategies, improve performance, and maximise return on investment.
Data & Insights
- Leverage CRM systems and fundraising databases to monitor donor behaviour, track income, and generate actionable insights.
- Produce regular reports to inform decision-making and demonstrate impact.
Collaboration & Integration
- Work cross-functionally with colleagues in communications, digital, and Family Services to ensure cohesive messaging and donor experience.
- Champion individual giving and digital fundraising across the organisation, promoting best practices and innovation.
Skills & Experience:
Essential
- Proven experience delivering successful individual giving campaigns using multi-channel direct marketing.
- Strong track record of supporter acquisition, retention and income growth, achieving or exceeding financial targets.
- Experience managing campaign budgets and income performance.
- Knowledge of digital fundraising tools, channels and audience engagement techniques.
- Skilled in using audience insight and segmentation to improve campaign results.
- Strong understanding of donor stewardship and supporter relationship management.
- Excellent communication skills, with the ability to create compelling donor-focused content.
- Analytical approach, using CRM data and performance reporting to optimise campaigns.
- Collaborative team player who works effectively across functions to achieve shared goals.
Desirable
- Experience managing agencies and suppliers, alongside strong analytical skills to interpret data, test and optimise campaign performance
- Experience developing new income streams within Individual Giving
- Line management and team development experience
- Up-to-date knowledge of fundraising trends, especially in digital and donor engagement
- Creative thinker with a proactive approach to problem-solving and innovation.
- Highly organised with strong project management skills and the ability to manage multiple priorities.
This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
In this role, you’ll work with the Community Fundraising field and central team to ensure effective delivery of the Community Fundraising strategy and plan by maximising the potential of each supporter as well as exploring how the charity can support them.
You will ensure that every supporter has a great experience of Parkinson’s UK through developing key relationships and providing operational administrative support, analysis and research as well as assisting in the development and maintenance of robust procedures.
This will be a fixed term contract, expected for 11 months and ending in August 2027.
What you’ll do:
-
Provide a welcoming, efficient and professional service to supporters and potential supporters of Parkinson’s UK and motivate them on their fundraising journey.
-
Work with the Community Fundraising team and other members of the Parkinson’s UK Fundraising and Engagement Directorate to ensure effective delivery of the community fundraising strategy and plan.
-
Support the Community Fundraising team in providing operational and administrative support, analysis and research.
-
Working with the Community Fundraising Officer, assist in the development and maintenance of robust administrative procedures to enable the whole team to function as effectively as possible.
-
Participate in the delivery and fulfilment of Community Fundraising activities and events, including attendance and support of event organiser on the day, as required.
What you’ll bring:
-
Friendly and approachable manner with the ability to build and maintain strong relationships and provide first class customer service & supporter care
-
Familiarity with relational databases (Raiser's Edge preferred), including inputting and retrieving data and producing reports, requiring a high attention to detail.
-
Strong written and verbal communication skills with the ability to communicate with people at all levels providing clear information, support and advice both verbally and in writing
-
Ability to deal with customer enquiries in a diplomatic and sensitive manner. With a proven ability to take a solution focused approach to problem solving and high attention to detail.
-
Ability to work flexibly and effectively as part of a team
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Interviews for this role will be held from week commencing 5th August onwards.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We exist to make every day better, for everybody living with Parkinson’s. Right now.
Link to Change is an award-winning charity dedicated to protecting children and young people from exploitation, abuse and harm. We work alongside children, families, professionals and communities to create safer futures and stronger outcomes.
Now entering an exciting new phase of growth across Bedfordshire and surrounding areas, we are seeking an exceptional Chief Executive Officer to lead the organisation into its next chapter.
Link to Change has a strong reputation as a trusted specialist in tackling child sexual exploitation, criminal exploitation, online harms and abuse affecting children and young people. Our work has influenced policy and practice, supported thousands of children and families, and amplified the voices of young people with lived experience.
We are ambitious about the future. We want to reach more children, strengthen our influence, grow our services, and continue driving meaningful change within safeguarding systems and communities.
As Chief Executive Officer, you will provide strategic and operational leadership to the charity, ensuring we remain financially sustainable, well governed and focused on achieving the greatest possible impact for children and young people. Working closely with our Board of Trustees, staff team and partners, you will lead organisational development, strengthen relationships across sectors, champion safeguarding excellence and help shape the future direction of the organisation.
This is a unique opportunity to lead a respected, award-winning charity with a passionate team, a strong reputation and a clear sense of purpose.
We are looking for a values-driven leader who can inspire others, build strong partnerships, navigate complexity and lead with confidence and compassion. You will share our commitment to safeguarding, trauma-informed practice and ensuring that the voices of children and young people remain at the heart of everything we do.
If you are passionate about improving outcomes for vulnerable children and young people and want to lead an organisation that is making a genuine difference every day, we would love to hear from you.
Join Link to Change and help create a future where every child and young person is safe, heard and free from exploitation.
Please ensure to follow the guidance within the application pack on how to apply.
To make an application, please submit:
1. Up to date CV (no more than 3 pages).
2. A supporting statement (no more than two sides) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria. Please also state any dates that you would be unavailable for interview if shortlisted.
3. Please advise us of any dates in August and September when you would be unable to attend an interview, if successfully shortlisted.
Everyone deserves a life free from Exploitation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join a Values-Led Charity Making a Difference
The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing – it provides a safe, supportive community where people can live independently with dignity and confidence.
We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development.
About the Role
Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment.
This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities.
Key Responsibilities
· Manage housing applications, allocations, viewings, sign-ups, and empty homes.
· Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability.
· Lead day-to-day estate management activities and property inspections.
· Monitor repairs, contractors, and compliance activities to ensure high standards are maintained.
· Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters.
· Maintain accurate records and support housing, health and safety, and compliance requirements.
· Organise resident events, engagement activities, and community initiatives.
· Build positive relationships with residents, families, contractors, local organisations, and partner agencies.
· Contribute to service improvements and support reporting for senior management and Trustees.
· Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided.
What We’re Looking For
We are seeking someone who:
· Has experience in housing, property, community, support, or customer-focused services.
· Enjoys working directly with older people and supporting independent living.
· Has excellent communication, organisational, and problem-solving skills.
· Can work independently while contributing positively to a small team.
· Demonstrates empathy, professionalism, and sound judgement.
· Is confident managing competing priorities and maintaining accurate records.
· Understands the importance of safeguarding, health and safety, and resident wellbeing.
Why Join Us?
At The Frank Parkinson Yorkshire Trust, you’ll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.
Apply with your CV and covering letter which demonstrates how your skills , abilities and experience match the vacancy
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
As Outreach & Communications Officer, you will act as a key first point of contact for prospective students, managing high volumes of enquiries across email, phone, and SMS while delivering a professional and supportive experience. You will take ownership of reviewing applicant data and documentation to assess eligibility and ensure fair and equitable access to SEO London programmes.
Working with the organisation’s CRM system (Salesforce), you will be responsible for maintaining high-quality data, tracking student journeys, and supporting informed admissions decision-making. The role requires sound judgement, particularly when handling complex or borderline cases, and a proactive approach to improving processes, systems, and student communications.
In addition to frontline admissions support, you will play a critical role in strengthening student conversion and engagement, using data insights to inform outreach strategies and contribute to continuous improvement across recruitment and communications activity.
Admissions and Communications
- Act as a point of contact for prospective students, delivering timely, accurate and supportive responses across email, phone, and SMS.
- Provide guidance throughout the application journey, ensuring an inclusive and high-quality candidate experience.
- Manage and prioritise a high volume of enquiries, demonstrating strong judgement and professionalism.
- Review applications, supporting evidence, and student data to assess eligibility for programmes.
- Take ownership of more complex or borderline cases, applying policy and judgement to reach fair outcomes.
- Escalate high-risk or sensitive cases where appropriate, contributing to consistent decision-making standards.
- Streamline admissions workflows from data reviews.
CRM & Data Management
- Monitor and evaluate admissions data, including borderline cases and data cleaning, to support fair and accurate decision-making.
- Ensure compliance by following safeguarding, equality, and data protection policies during the admissions process.
- Maintain accurate and up-to-date applicant records within the CRM system, ensuring data integrity at all times.
- Track student interactions and progression through the admissions pipeline, supporting reporting and forecasting.
- Identify data gaps or inefficiencies and implement improvements to systems and processes.
Conversion, Outreach and Insights
- Deliver sessions (online/in-person presentations) and attend communications and outreach events.
- Manage targeted SMS and call campaigns and communicate strategies to improve student recruitment from applicants.
- Work with programme teams to help them understand viable leads to allocate places through our admissions lists.
- Maintain accurate contact lists and track engagement to inform future outreach and marketing strategies.
- Review and monitor conversions through our customer relationship management (CRM) platform.
- Support student recruitment and conversion through targeted communications and follow-ups.
- Use data and engagement insights to inform outreach strategies and improve conversion rates.
- Collaborate with wider teams to ensure leads are effectively managed and places allocated appropriately
Person Specification
Skills and Experience
· Familiarity with analytics tools or analysis to assess and improve delivery.
· Strong project management skills with a focus on execution and delivery.
· Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Canva.
· Experience using communication management and email marketing platforms (e.g. Mailchimp or Webex).
Desirable Skills and Knowledge
· Experience with Salesforce CRM.
· Experience with data analysis and visualisation.
· Understanding of the UK education landscape and student outreach.
· Good knowledge of diversity, equity and inclusion principles and their application in communications.
Behaviours
· Positive and initiative-taking self-starter.
· Team player with a proactive attitude
· Creative thinker with the ability to generate engaging ideas.
· Strong written and verbal communication skills.
· Highly organised with the ability to manage multiple tasks and priorities.
· Flexible and collaborative, working effectively across teams and with stakeholders.
· Commitment to applying DEI knowledge to foster an inclusive organisational culture.
Required Qualifications
· Bachelor’s degree (any discipline) or equivalent experience.
· Native-level fluency in English.
What we offer?
· Annual Leave: 28 days + Bank Holidays.
· Enhanced Family Friendly Policy.
· Flexible working (2 days in the office) and a lovely office space by Borough Station.
· Benefits:
o Employee Assistance Programme
o And more…
Timeline:
Closing date for applications: 15th July
First and Second interview: TBC
If you are interested in this opportunity, please apply as soon as possible. We are reviewing applications on a rolling basis.
We are on a mission to prepare students from underrepresented backgrounds for career success through industry-specific education and training





