Engagement manager jobs

About the role

We’re looking for a strategic and creative marketing leader to join our team and drive impactful, audience-first campaigns that support both policy initiatives and commercial goals. In this role, you’ll work closely with the Head of Marketing and Digital Communications to shape and deliver an annual campaign strategy informed by audience insight, business intelligence, and the wider political and economic landscape. You’ll oversee the delivery of integrated marketing campaigns across multiple channels, ensuring alignment with brand and organisational priorities, while managing budgets and external partnerships to maximise value and impact.

You’ll be a confident communicator and collaborator, able to inspire cross-functional teams and represent marketing plans across the organisation. With a strong grasp of digital tools and martech, you’ll optimise customer journeys and lead on flagship campaigns that drive engagement and conversion. As a skilled people manager, you’ll support and develop your team, fostering a culture of high performance and continuous improvement. If you’re passionate about storytelling, data-driven strategy, and delivering meaningful results, we’d love to hear from you.

The Fund has an ambition to increase the diversity of our workforce and introduce careers in health and care policy to a broader range of people. We encourage applicants from all sections of the community, including those from Black and ethnic minority backgrounds, those with disabilities and from the LGBTQ+ community. We believe that diversity of background and experience contributes to a broader collective perspective that will improve the way we influence health and social care policy. 

What you'll get in return 

The King’s Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. In keeping with our current policy, the post-holder will be required to work a minimum of two days per week from our central London office (pro rata, averaged over a month).

In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym.

How to apply

To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form. If completing the application form presents any challenges, contact us by email so we can discussion options.

Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK. 

No agencies please.

CVs will not be accepted as applications. Applications must be submitted using The King’s Fund application form.

The deadline for receipt of applications is Wednesday 10 September at 9.30am.

We regret that we cannot respond individually to all applicants due to the high number of applications we receive.  If you have not been contacted within 3 weeks of the closing date, please assume that you have not been shortlisted for interview. 

Interviews will be held on Wednesday 24 September. Role available to start shortly thereafter.

About SPANA

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

As Head of Digital Engagement you will lead SPANA’s digital presence across web, email, social and emerging platforms – ensuring the organisation’s voice, brand and mission are powerfully communicated to global audiences. You will also provide strategic direction and hands-on leadership to the digital team, fostering a culture of creativity, collaboration and excellence to maximise impact and drive growth. 

This exciting role is responsible for shaping and delivering a compelling and consistent digital experience that drives awareness, deepens engagement and supports organisational priorities in communications, advocacy and income generation. You will play a central role in delivering SPANA’s strategic ambitions through innovative, data-informed digital approaches. 

Contract, location and salary

This is a full-time (34.5 hours per week), permanent role with a salary of approximately £55,000 per annum subject to skills and experience. This role is UK based, and candidates must have the current right to work in the UK. SPANA staff work remotely, attending our London office once or twice a month (or more if preferred). 

SPANA offers benefits to staff including a health care cash plan with Medicash, and generous pension scheme with SPANA contributing 10% if the employee contributes at least 5%.

Full details and how to apply

Please review the job description for full details including a person specification. The deadline for applications is 23:59 BST on Sunday 21 September 2025.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
 

The role is a full time permanent role. The role is based at Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a flexible and job share basis wherever possible. 

We are looking for a Marketing Manager (Commercial) to lead a team to deliver effective and impactful multichannel marketing campaigns to drive engagement with our services, increase revenue, and support the development and expansion of the Union’s commercial portfolio. We operate a diverse range of values-led commercial services, including bars, cafes, shops and gyms.

Here at the IOP we are looking for a Community Support Officer (Engagement and Volunteering for a fixed period of 12 months) to support us in our mission.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.

Our comprehensive benefits package including:

• An excellent pension scheme - (up to 12% company contribution)
• Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose where to take your bank holidays throughout the year)
• Generous annual leave (25 days starting as a standard)
• Flexible working and much more!

The Role

What will I be doing?

As the Community Support Officer (Engagement and Volunteering), you’ll be at the heart of our work to build a vibrant, inclusive physics community. You’ll be the first point of contact for our volunteer-led Groups, Nations, and Branches — helping them to thrive, connect, and deliver meaningful activities that bring physics to life.

Your role will be varied, people-focused, and purpose-driven. You’ll:

• Support and empower volunteer committees with planning, elections, onboarding, and governance
• Design and deliver engaging training and resources to help volunteers feel confident and connected
• Celebrate and recognise contributions through awards, spotlight stories, and appreciation campaigns
• Coordinate inclusive events and forums that foster collaboration and community
• Use data and feedback to evaluate impact, improve experiences, and inform decision-making
• Champion collaboration and best practice across committees, departments, and the wider IOP network

You’ll work closely with passionate physicists, volunteers, and colleagues across departments — from Communications and EDI to Learning and Skills — to ensure every member feels supported, valued, and inspired.

Projects you work on may include:

• Creating a new Volunteering Guide and Welcome Handbook
• Designing and delivering onboarding and training for new committee members
• Organising flagship events like the annual Committee Welcome Day
• Helping shape our first Volunteering Development Plan and inclusive volunteering strategy

You’ll also be part of a wider team of Community Support Officers, each with their own focus area, working together to build a connected, thriving membership community.

Who will I work with?

As a Community Support Officer (Engagement and Volunteering), you’ll be part of a dynamic, collaborative environment where relationships matter. You’ll work closely with:

• The Community Support team and Student & Early Career Support Officer – sharing insights, coordinating efforts, and supporting each other to deliver a seamless member experience.
• The wider Membership department – especially colleagues in Professional Registration, Events & Conferences, and CPD – to ensure volunteer activities align with member development and recognition.
• Cross-functional teams across the IOP – including Science and Innovation, Education and Workforce, EDI, and Public Engagement – to embed inclusive practices and amplify the impact of volunteer-led initiatives.
• Members across our Groups, Nations and Branches (GNBs) – building trusted relationships with committee members, volunteers, and local champions to support their work and celebrate their contributions.
• External partners and sister societies – occasionally collaborating on joint events, campaigns, or volunteer initiatives that extend our reach and deepen our impact.

You’ll be a connector, a collaborator, and a champion for community – helping people feel supported, empowered, and proud to be part of the IOP.

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

Whilst we’re not looking for perfection, we are looking for someone who:

• Loves people – you’re empathetic, approachable, and passionate about helping others feel seen and supported
• Thinks inclusively – you understand what makes engagement meaningful and accessible for everyone
• Communicates clearly – whether it’s writing a guide, running a training session, or answering a query
• Is organised and proactive – you can juggle priorities, meet deadlines, and keep things running smoothly
• Is digitally confident – you’re comfortable using tools like Salesforce, MS Teams, and online platforms
• Is a team player – you collaborate, share ideas, and support others to succeed

Experience working with volunteers, committees or in a membership or charity setting is a big plus — but if you bring the passion and potential, we’ll support you to grow.

Nice to have

• A full driving licence and access to a car is desirable, as some travel may be required.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!

Application

Alongside your CV, please ensure you include a cover letter stating how you meet the person specification. 

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

To apply for this role please click the link below, best of luck with your applications!

We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

Closing date: Sunday 7th September at midnight

Ref 7004

Save the Children UK has an exciting opportunity for a collaborative and community focused individual with extensive partnerships experience to join us as our Participation and Partnerships Manager where you will work with local partners, children and families in Glasgow. 

Please note: Regular travel in and around Glasgow is required for this role with 2-4 days per month in our Edinburgh office. 

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About the role 

As Participation and Partnerships Manager, you will work directly with families and local organisations, building strong partnerships and delivering local area strategies that help shape national policy and influence systemic change. You'll manage local projects, support community partners, and amplify the voices of children, parents and carers—ensuring their experiences inform everything we do through developing strategic partnerships and develop impactful local area strategies. 

In this role, you will: 

• Build trusted partnerships across Glasgow communities and lead collaborative, place-based strategies. 
• Work closely with local partners to co-develop solutions to child poverty and ensure their work feeds into national influence and advocacy. 
• Engage directly with families to shape projects and policy – from local innovation initiatives to national campaigns. 
• Coordinate delivery networks and support partners with funding, capacity building and ongoing support. 
• Innovate new ways to amplify community voices and ensure their perspectives influence decision-making at all levels. 
• Gather insights, learning and evidence to strengthen practice and contribute to organisational learning and fundraising. 

About you 

To be successful, it is important that you have:  

• A background in community engagement or partnership work – ideally with a strong network in Glasgow. 
• Experience co-developing projects with families or community groups, especially around tackling poverty or improving outcomes for children. 
• Confidence working within systems change frameworks or place-based approaches. 
• Strong project management and planning abilities, with a focus on collaboration and impact. 
• Excellent communication and relationship-building skills – with the ability to bring people together and maintain trust.
• Commitment to Save the Children's vision, mission and values. 

What we offer you: 

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. 

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. 
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Job Purpose

This role plays a key part in the delivery of Operation Smile UK’s retention programme, generating income and retaining existing cash and regular giving donors. The Giving Engagement Officer (Retention) will support the Giving Engagement Manager to implement multi-channel (mail, telemarketing, web and email) donor retention campaigns, ensuring timely delivery, creative accuracy, and effective stakeholder coordination.

You will be responsible for managing campaign schedules, supporting the creative and data processes, and ensuring delivery partners are aligned. This is an excellent opportunity for someone looking to deepen their fundraising or campaign delivery experience in a collaborative, fast-paced environment.

Key Responsibilities

Campaign Delivery & Coordination

· Deliver cultivation and retention campaigns, setting up and developing schedules in Asana and coordinating all required stakeholders.

· Manage timelines to ensure all activity is delivered on time and to plan.

· Compile campaign costs and track expenditure against budgets, flagging issues as they arise.

Creative, Data & Fulfilment Management

• Develop campaign briefs for creative, data output, print and fulfilment for review by internal teams and suppliers.
• Manage the creative sign-off process: collate feedback from stakeholders and ensure briefing accuracy to suppliers.
• Proof all campaign materials to maintain brand integrity and accuracy.

Digital & Email Communications

• Support the development of donor emails in line with agreed campaign structures.
• Coordinate the production and scheduling of email content in collaboration with the communications and data and tech team.

Performance Monitoring & Reporting

• Compile campaign results for analysis and provide reports to inform future activity.
• Work closely with data teams to ensure appropriate segmentation and tracking.

Donor Stewardship

• Support the thank-you process, including personalising and developing donor thank-you cards as required.
• Contribute to improving supporter journeys and experiences through campaign touchpoints, especially for regular givers.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Application Instructions

Could you please provide us with a cover letter (no longer than one A4 page) that addresses the following:

1.  Why are you interested in a career in fundraising?
2.  What skills will you bring to this role? 
3. What specifically attracted you to Operation Smile UK’s mission to provide cleft care and safe surgery globally?
4. How have you coordinated campaign schedules, stakeholders, and suppliers in previous roles to ensure on-time, accurate campaign delivery?

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

£230m legacy income. Help fund a third of our research. Improve countless lives.

Legacy Partnerships Team Manager (Legacy Giving/ Pledge)

£42,000- £47,000 +

Reports to: Senior Proposition Manager

Grade: M1

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location. Home-based Managing a home based team. Occasional travel to London for extended leadership team meetings c.x4 a year

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 12 September 2025, 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: One competency-based interview

Interview date: W/C 22nd September

How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

At Cancer Research UK, we exist to beat cancer.

We are looking for a passionate, ambitious and experienced people manager to join us as a Legacies Partnership Team Manager. In this role you will lead a team of c6 Legacy Partnership Managers and a Performance and Operations Manager, based regionally, who deliver the team's regional strategy by managing relationships with c.800 law firms providing our Will Writing services across the UK

Gifts in Wills (or ) account for around a third of our income. In 2023/24, we received from legacies to fund our life-saving research.

In this role you will be helping to define the Professional audience engagement strategy and translate it into divisional strategies for your team to go out and deliver. We are looking for candidates either with a background in Legacies or Financial services, who have experience partnering and managing relationships with professionals audiences. You'll be solution driven and an expert identifying areas for continuous improvements and growth.

What will I be doing?

• Working collaboratively with legacy colleagues to develop, plan and oversee the delivery of the professional partnership engagement strategy

• Support the Performance Manager in monitoring and reporting on the growth and engagement of our professional network

• Work as part of cross-functional team to maintain our market share by developing a community of best practice in building professional partnerships focussing efforts and resources in areas to optimise impact

• Lead the development of the professional partner engagement strategy, working collaboratively with colleagues to oversee, monitor and report on performance against objectives and KPIs

• Working with product development teams, commission insight to inform new engagement tools and products for this audience

• Manage and motivate a team of Legacy Partnership Managers to enhance professional partner engagement activity and building on these relationships, where appropriate, to complement the legacy giving product strategies

• Encourage a culture of empowerment, building a community of best practice across the team

• Work collaboratively as part of cross-functional team to deliver initiatives aligned to the legacy operational plan

• Continually seek opportunities to challenge and improve ways of working 

What are you looking for?

• Experience of managing and motivating a large team within a professional service or legacies setting.

• Excellent stakeholder engagement and management skills, with the ability to quickly get buy in and work collaboratively

• Experience of budget management

• Proven ability to work well under pressure

• Problem solving skills. Ability to overcome issues, propose solutions and make sound commercial decisions

• Ability to identify and build on new opportunities

• A flexible approach, to comfortably manage ambiguity and changing environments/contexts

• Excellent communication and relationship building skills, creating connections to make great things happen

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

Additional information

For more information about working with us please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Grade: 2

Salary: £49,872

Hours: 37.5

Position type: Full time, permanent, 37.5 hours per week (flexible working considered)

Responsible to: Head of Supply Chain

Direct reports: Senior Buyer (x2), Junior Buyer (x1)

Location: Truro, Cornwall (Hybrid working, mix of office and home working) or remote UK only (Travel to Truro 2x year)

ROLE PURPOSE:

This dynamic role presents a unique opportunity to build upon the procurement progress achieved so far and to help establish robust procurement foundations across the organisation, following the implementation of a new ERP system. Some key projects for this role over the next 12 months will be:

• Contribute to the development, testing, training, and successful deployment of the new ERP Procurement App.
• Lead the ongoing implementation of the Procurement Policy, collaborating with the Internal Auditor to strengthen compliance across the Supply Chain Team and the wider organisation.
• Support the Indirect Spend strategy and lead the development of a new five-year strategic plan to guide future category management.
• Design, implement, and monitor Procurement KPIs to drive performance and continuous improvement.
• Ensure GDPR compliance is maintained across all Supply Chain activities and processes.

The primary purpose of this role is to lead the Procurement Team, champion strategic procurement initiatives, and ensure compliance with organisational policies. The Procurement Manager is responsible for driving intelligent procurement decisions, delivering the procurement strategy, and upholding the highest standards of ethical and sustainable purchasing. This role is focused on achieving optimal value for money across all indirect spend activities. As the leader of the Procurement Team, the Procurement Manager also provides mentoring and support to team members, fostering their professional growth and development.

WHO ARE WE LOOKING FOR?

The role is incredibly varied and reflects the activities of ShelterBox across all indirect buying categories. The successful Procurement Manager will be strategic, decisive and collaborative with an eye for opportunity and influence. They will be a supportive and visible leader within ShelterBox, whilst mentoring the Procurement Team to deliver excellent results and reach personal goals.

You will need to be outcome-focused, have previous experience gained in creating framework agreement / supplier lists, leading end-to-end procurement processes, previous leadership experience and competent with driving value. A strong understanding on how to constructively engage with stakeholders is vital in creating long-term foundations with the senior leadership and suppliers. Some travel within the UK may be required.

DAY TO DAY THIS ROLE WILL LOOK LIKE:

• Ensuring Value for Money by maximising value from business cases and sourcing activities by reducing costs, enhancing quality, managing risk, and increasing return on investment (ROI).
• Champion procurement best practices, driving positive change through effective processes and governance.
• Mentor and support the Procurement Team, fostering professional growth and capability development.
• Manage team workloads and prioritise assignments to ensure efficient delivery of objectives.
• Oversee contract and supplier management, ensuring strong relationships and performance.
• Engage and manage stakeholders across the organisation to align procurement with business needs.
• Lead and support contract negotiations and manage spend to secure optimal terms and value.
• Design and implement sourcing strategies across key categories including IT, HR, Fundraising, and Communications.
• Collaborate with internal teams to define, establish, and manage supplier lists, framework agreements, and standard contractual terms.
• Ensure ongoing compliance with the Procurement Policy, working closely with the Supply Chain Team and Internal Auditor.
• Drive continuous improvement in procurement policies and processes through proactive stakeholder engagement.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Responsible for all indirect procurement activities across the organisation;
• Senior decision maker for indirect procurement activity, working closely with the Head of Supply Chain;
• Subject Matter Expert for indirect and direct procurement, acting in a consultative capacity across the organisation as required;
• Manage, coach and develop the Procurement Team to meet personal and organisational objectives, deliver best results and support the team's wellbeing;
• Lead the creation, adherence and implementation of best practice procurement processes and procedures to support continuous improvement and optimisation including policies;
• Lead, build and implement Indirect Procurement Strategy 2025+;
• Responsible for identifying and managing relevant procurement risks within the organisation, working closely with the senior colleagues;
• Review and revise Procurement Policy/ies and Manual;

• Regularly review and maintain appropriate procurement processes for the different buying categories ensuring compliance with ShelterBox's processes;

• Lead negotiation of rates and contracts with suppliers across the organisation;
• Report on cost savings and avoidance, and risk management;
• Lead on indirect supplier contract management across the organisations;
• Responsible for identifying procurement improvement priorities by analysing forecast spend, supply markets and specification options;
• Lead procurement projects such as procedure implementation, sustainability and software introduction;
• Procurement training, upskilling and development across the organisation;
• Work with different departments in the organisation to ensure compliance with the Procurement Policy/ies, reporting on non-compliance;
• Drive ethical and sustainable procurement practice across all buying activity;
• Provide support to organisational projects as required;
• Ensure procurement administration is kept up to date and appropriate;
• Maintain confidentiality for all internal matters, and commercial confidentiality for matters pertaining to suppliers;
• Represent ShelterBox as required;

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.

Grade: 2

Salary: £49,872

Hours: 37.5

Position type: Full time, permanent, 37.5 hours per week (flexible working considered)

Responsible to: Head of Supply Chain

Direct reports: Senior Buyer (x2), Junior Buyer (x1)

Location: Truro, Cornwall (Hybrid working, mix of office and home working) or remote UK only (Travel to Truro 2x year)

ROLE PURPOSE:

This dynamic role presents a unique opportunity to build upon the procurement progress achieved so far and to help establish robust procurement foundations across the organisation, following the implementation of a new ERP system. Some key projects for this role over the next 12 months will be:

• Contribute to the development, testing, training, and successful deployment of the new ERP Procurement App.
• Lead the ongoing implementation of the Procurement Policy, collaborating with the Internal Auditor to strengthen compliance across the Supply Chain Team and the wider organisation.
• Support the Indirect Spend strategy and lead the development of a new five-year strategic plan to guide future category management.
• Design, implement, and monitor Procurement KPIs to drive performance and continuous improvement.
• Ensure GDPR compliance is maintained across all Supply Chain activities and processes.

The primary purpose of this role is to lead the Procurement Team, champion strategic procurement initiatives, and ensure compliance with organisational policies. The Procurement Manager is responsible for driving intelligent procurement decisions, delivering the procurement strategy, and upholding the highest standards of ethical and sustainable purchasing. This role is focused on achieving optimal value for money across all indirect spend activities. As the leader of the Procurement Team, the Procurement Manager also provides mentoring and support to team members, fostering their professional growth and development.

WHO ARE WE LOOKING FOR?

The role is incredibly varied and reflects the activities of ShelterBox across all indirect buying categories. The successful Procurement Manager will be strategic, decisive and collaborative with an eye for opportunity and influence. They will be a supportive and visible leader within ShelterBox, whilst mentoring the Procurement Team to deliver excellent results and reach personal goals.

You will need to be outcome-focused, have previous experience gained in creating framework agreement / supplier lists, leading end-to-end procurement processes, previous leadership experience and competent with driving value. A strong understanding on how to constructively engage with stakeholders is vital in creating long-term foundations with the senior leadership and suppliers. Some travel within the UK may be required.

DAY TO DAY THIS ROLE WILL LOOK LIKE:

• Ensuring Value for Money by maximising value from business cases and sourcing activities by reducing costs, enhancing quality, managing risk, and increasing return on investment (ROI).
• Champion procurement best practices, driving positive change through effective processes and governance.
• Mentor and support the Procurement Team, fostering professional growth and capability development.
• Manage team workloads and prioritise assignments to ensure efficient delivery of objectives.
• Oversee contract and supplier management, ensuring strong relationships and performance.
• Engage and manage stakeholders across the organisation to align procurement with business needs.
• Lead and support contract negotiations and manage spend to secure optimal terms and value.
• Design and implement sourcing strategies across key categories including IT, HR, Fundraising, and Communications.
• Collaborate with internal teams to define, establish, and manage supplier lists, framework agreements, and standard contractual terms.
• Ensure ongoing compliance with the Procurement Policy, working closely with the Supply Chain Team and Internal Auditor.
• Drive continuous improvement in procurement policies and processes through proactive stakeholder engagement.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Responsible for all indirect procurement activities across the organisation;
• Senior decision maker for indirect procurement activity, working closely with the Head of Supply Chain;
• Subject Matter Expert for indirect and direct procurement, acting in a consultative capacity across the organisation as required;
• Manage, coach and develop the Procurement Team to meet personal and organisational objectives, deliver best results and support the team's wellbeing;
• Lead the creation, adherence and implementation of best practice procurement processes and procedures to support continuous improvement and optimisation including policies;
• Lead, build and implement Indirect Procurement Strategy 2025+;
• Responsible for identifying and managing relevant procurement risks within the organisation, working closely with the senior colleagues;
• Review and revise Procurement Policy/ies and Manual;

• Regularly review and maintain appropriate procurement processes for the different buying categories ensuring compliance with ShelterBox's processes;

• Lead negotiation of rates and contracts with suppliers across the organisation;
• Report on cost savings and avoidance, and risk management;
• Lead on indirect supplier contract management across the organisations;
• Responsible for identifying procurement improvement priorities by analysing forecast spend, supply markets and specification options;
• Lead procurement projects such as procedure implementation, sustainability and software introduction;
• Procurement training, upskilling and development across the organisation;
• Work with different departments in the organisation to ensure compliance with the Procurement Policy/ies, reporting on non-compliance;
• Drive ethical and sustainable procurement practice across all buying activity;
• Provide support to organisational projects as required;
• Ensure procurement administration is kept up to date and appropriate;
• Maintain confidentiality for all internal matters, and commercial confidentiality for matters pertaining to suppliers;
• Represent ShelterBox as required;

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.

Retail Administration and Systems Manager

Salary£49,500 per annum

LocationLondon

Weekly Hours35

The Vacancy

Job Title: Retail Administration and Systems Manager

Location: London

Salary: £49,500 per annum

Weekly Hours: 35

Reference: YMC1134776

Lead systems. Drive change. Support young people.

Make an impact with your skills — help us change lives through retail.

At YMCA England & Wales, our retail network is more than a chain of shops — it’s a lifeline that funds our life-changing work with young people and communities across the country. Every item sold helps us deliver vital services, and now we’re looking for a skilled Retail Administration & Systems Manager to help us grow our impact even further.

This is an exciting opportunity to join our leadership team and take ownership of the central Retail Administration, Systems, and Technology function. Reporting to the Head of Retail, you’ll be responsible for ensuring that our shops, systems, and processes run seamlessly. From managing our EPOS and Gift Aid platforms to coordinating property administration and supplier contracts, you’ll play a central role in keeping our retail operation efficient, compliant, and sustainable.

What you’ll do

In this role, you will:

• Oversee all central retail systems, ensuring business continuity across EPOS, Gift Aid, telecoms, broadband, and more.
• Lead on compliance with key regulations, including GDPR, PCI DSS, and HMRC Gift Aid rules.
• Manage estates administration, from business rates and utilities to property repairs and insurance claims.
• Deliver operational and financial reporting to support informed decision-making by senior leaders.
• Coordinate store openings and closures, covering everything from IT set-up to property administration.
• Negotiate supplier contracts, secure best value, and resolve issues quickly.
• Lead, develop, and inspire a small team, creating a culture of collaboration and excellence.

What you’ll bring

We’re looking for someone with proven experience in administration management, retail systems, estates administration, and supplier relationship management. Strong leadership skills are essential, along with confidence in data, reporting, and project coordination. You’ll be highly organised, adaptable, and enthusiastic, with excellent communication skills to engage colleagues, suppliers, and stakeholders at every level.

Why join us?

This isn’t just a systems role — it’s a chance to make a genuine difference. By strengthening our retail operations, you’ll directly help generate more income, reach more customers, and change more lives. In return, you’ll receive:

• Competitive salary
• 30 days holiday + bank holidays
• Contributory pension & life insurance
• Health benefits including GP24/7 and employee assistance
• Development opportunities, including leadership training
• Access to national & international events

Apply now and use your skills in a role where every day, your work helps build brighter futures across England and Wales.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Help us turn first contact into real change

Providence Row has championed people experiencing homelessness in East London since 1860. Our Resource Centre is the heartbeat of that mission – a safe, respectful space where visitors can eat, shower, charge phones, see health professionals and get expert advice, all under one roof.

As Day Centre Manager, you’ll lead a flagship service at the frontline of London’s homelessness response – a hub visited by hundreds each month. You’ll shape how we welcome, assess, and connect people to life-changing support, while driving service improvements that influence best practice across the sector.

About the role

• Lead and develop a multidisciplinary team– line-manage a Coordinator, Support Worker, volunteers and peer mentors; set clear rotas, coach great practice and keep morale high.
• Oversee the welcome & triage desk – make sure every visitor is greeted, assessed and signposted to the right help without delay.
• Keep the building safe and calm – partner with our on-site hostel, manage incidents professionally and ensure health-and-safety checks never slip.
• Build strong partnerships – schedule outreach agencies, host funder visits and champion the Service User Forum so lived experience drives change.
• Embed a culture of continuous improvement - using data and client feedback to refine services. 

What you’ll bring

• Hands-on experience running a busy day-centre welcome/triage or similar drop-in intake.
• Proven ability to lead diverse teams, set clear performance expectations, and nurture talent
• Resilient and decisive in challenging situations, with a calm, solutions-focused approach.
• Strong partnership-building skills across statutory, voluntary, and community sectors.
• Solid grasp of safeguarding, equality and facilities basics – or the curiosity to learn fast.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

We are looking for a passionate and strategic campaigner, change-maker or systems change practitioner to be our new Social Change Manager, leading our ambitious, cross-organisational Stigma Programme. This programme brings together multiple strands of work – from policy change and partnerships to narrative change and storytelling.

You will lead on engaging and mobilising private, public and third sector stakeholders to reduce stigma. With understanding of systems thinking and/or narrative change, the Social Manager will be able to coordinate complex, multi-stakeholder workstreams while keeping a focus on long-term impact.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month on a weekly basis.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 23rd September, 11:59pm

Interview date: 7th October

HIRING MANAGER LETTER

It’s 2025. No-one should be lying awake worrying about mounting bills. No child should be starting their school day cold and hungry. But the fact is, it’s happening, and we want to end it. Turn2us is a charity tackling financial insecurity across the UK. We offer practical support and information to help everyone thrive, and we’re working to change the systems and perceptions that cause financial insecurity.

The stigma associated with needing financial support and our social security system presents a major barrier to our organisational vision. Therefore, our new Stigma Programme brings together multiple strands of work – from policy change and partnerships to narrative change and storytelling – seeking to reduce internalised, societal and institutional stigma.

We are looking for a passionate and change-maker to be our new Social Change Manager, driving forward and coordinating this long-term and exciting programme. It will involve movement building and close collaboration with a range of external partners, including the many organisations in our sector who are trying to change the narrative around our social security system and our corporate partners such as Royal London.

We’re open-minded about your experience to date. Ideally you would have experience of narrative change and systemic thinking, but if you’re passionate about ending financial insecurity and have led successful collaborations, delivered social change or run brilliant campaigns then we would love to hear from you. We also know that a huge range of factors influence a person’s education pathway, so we have not listed any formal education requirements for this role.

The recruitment pack provides information about our work, structure and our strategic plans for the future. You will also find specific details for this role and information on how to apply.

We would love to hear from you.

Lucy Bannister,

Interim Head of Policy & Influencing

About the Role

We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.

You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.

Key Responsibilities

Client Relationship & Account Management:

• Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.

• Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.

• Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.

• Proactively manage client health scores through our CRM  to help identify opportunities to increase client’s value and reduce churn.

• Explore different ways in which clients may benefit from additional use of the platform and managed services.

Project Management & Campaign Delivery:

• Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.

• Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.

• Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.

• Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential. 

Onboarding and Adoption:

• Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.

• Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.

• Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.

Success Planning and Outcomes:

• Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.

• Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.

• Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.

• Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.

Renewal & Lifetime Value:

• Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.

• Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.

• Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.

Acorns Children’s Hospice Trust is looking for a Volunteering Development Manager - Hospice to play a key role in supporting the development of volunteering initiatives and projects across the three Acorns Hospices in Walsall, Worcester and Birmingham.

About the Role

Acorns Children's Hospice is a charity providing specialist palliative care and support for children and their families. Each year, we support over 750 children and nearly 1,000 families, including those who are bereaved. Volunteers are at the heart of our work, and this role is key to ensuring they are integrated into our services and supported in their roles.

As Volunteering Development Manager - Hospice, you will:

• Maximise the profile of volunteering both internally and externally
• Support the care, facilities and admin teams to identify opportunities to engage volunteers in their work and develop volunteering opportunities
• Line manage the Hospice Volunteer Coordinators
• Develop and implement local volunteer recruitment, induction, retention and engagement plans and support the Volunteer Coordinators to deliver these plans
• Lead on the development and implementation of a hospice volunteer programme aligning itself with the volunteering, care, facilities and organisational strategies
• Engage with volunteering organisations nationwide (including other hospices) and locally to capitalise on new initiatives and to share best practice

About You

• Experience of managing teams
• Experience of working in the volunteer sector
• Experience of successfully leading, supporting and implementing multiple projects within volunteering and income generation environments

What We Offer

• £40,000 to £45,000 per annum
• 37.5 hours per week
• Based in your nearest Acorns Hospice (Walsall, Worcester or Birmingham)
• Employee discounts from leading retailers
• Employee gym discount scheme
• Bike-to-Work scheme
• Generous contribution to group personal pension plan or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme

Interviews are scheduled to be held on 19 September

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be subject to an enhanced DBS check for children and will be asked to provide two satisfactory references.  In addition, candidates will be asked to provide evidence of immunisation against specific diseases or confirm their willingness to receive the necessary vaccinations.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

Find out about our culture, career development, benefits and more here: Why Work for Acorns?