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Crystal Palace Park Trust, Crystal Palace (On-site)
£31,270 per year
Senior Learning & Engagement Officer
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Page 4 of 13
Crystal Palace, Greater London (On-site) 6.9 miles
£31,270 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Job description

About the role

We are looking for an experienced Senior Learning & Engagement Officer to join the Trust’s Engagement and Volunteering team and work together with local schools and community partners to make sure the Park is welcoming, interesting, and enjoyable for everyone.

You will build relationships with representative community groups and stakeholders, listening to, and understanding their members’ needs, interests and barriers to participation. You will help deliver our heritage activity programme funded by The National Lottery Heritage Fund working alongside colleagues to develop and deliver both targeted engagement activities and resources with these groups, whilst also using their feedback and advice to influence the Trust’s broader public programme and offer.

The postholder will work to develop and deliver community engagement and learning programme building relationships with representative community groups and stakeholders, listening to, and understanding their members’ needs, interests and barriers to participation. This will support ongoing programming of activities and events within the park to encourage a new and diverse audience alongside our regular attendees.

You will manage and support two advisory groups, including a Young Advisory Group and an Access Advisory Group and will also work as part of the project team working closely with the Senior Volunteer Officer and reporting into the Senior Community Programmes Manager. 

The role is offered on a 14-month fixed term contract with Crystal Palace Park Trust. Weekend working will be required and there is potential for an extension after 31 December 2026 subject to funding. 

This role is funded by The National Lottery Heritage Fund as part of a partnership project between Crystal Palace Park Trust and London Borough of Bromley. 

 

 

 

Responsibilities:

Relationship development and management

● Creating strong links to local community groups, schools and organisations; especially those who represent groups who do not currently visit or engage with the park. Work with them to understand the barriers to their visiting and engaging with the park and how they can be overcome.

● Working with the Events team by acting as an advocate for community groups and organisations to support the development and delivery of a public programme with particular focus on priority audiences.

● Further developing our network of partners and identifying new partnership opportunities, particularly with local cultural, heritage and community groups, to support audience development and deliver engagement opportunities for priority audiences.

● Supporting the procurement, briefing and management of freelancers to develop learning and community engagement resources and activities.

Planning and delivery

● Working with our partners to co-create and pilot engagement activity and resources. 

● Working with the Senior Community Programmes Manager to engage local schools and elective home education services to develop and pilot resources.

● Working with the Marketing team to develop printed and online resources and materials.

● Working with the Senior Volunteer Officer to identify volunteering opportunities for engaged groups.

● Support the team to ensure all activities and resources are fully accessible and inclusive.

● Liaising with the wider team to ensure the smooth running of programmes, practically and logistically.

● Delivering the coordination, administration and facilitation of an access advisory and young advisory panel.

 

 

Evaluation

● Providing data on community engagement and participation to The National Lottery Heritage Fund as part of the quarterly reporting process and for annual and summative reports.  

● Supporting the Senior Community Programmes Manager and the Evaluation Consultant to ensure the public programme, learning and community engagement strands of the Activity Plan are evaluated, including a photographic archive. 

● Undertaking other duties as required.

These responsibilities are broad and cover a range of aspects of our work at Crystal Palace Park Trust.

It is a requirement of the Trust that all staff work in a flexible manner compatible with their jobs and in line with the objectives the Trust must fulfil. Evening and weekend work will be required by arrangement. Time off in lieu will be granted on a one-for-one basis for overtime worked. The working pattern for this role is to be agreed, but it is anticipated that the pattern will involve one weekend day as standard.

This position requires an Enhanced DBS check which may reveal any unspent convictions. A criminal record may not necessarily be a bar to employment, as any decision will be treated on its merits and individual circumstances subject to the Crystal Palace Park Trust’s obligations to protect the children, young people and adults at risk in its charge and members of the public.

Person specification:

Qualifications and experience (all essential unless stated):

● Experience of working with community groups; marginalised audiences and third sector/voluntary organisations to co-create and develop audience focused engagement activities and programmes.

● Understanding and experience of safeguarding principles for children, young people and adults at risk.

● Experience or knowledge of using best practice co-design and participatory approaches in community programming development and delivery.

● Experience or knowledge of developing learning resources.

● Experience of working as part of a small team and working with empathy and compassion to colleagues, stakeholders and partners with differing priorities. 

● Experience or knowledge of delivering externally funded projects and working within reporting frameworks, budgets and timescales. 

● Interest or working experience of horticulture and heritage management.

 

Knowledge, skills and abilities:

● Excellent project management, customer service, and public speaking skills.

● Strong verbal written communication skills, with the ability to communicate comfortably and confidently with a variety of people. 

● Good understanding of Microsoft Office.

● Willingness to work flexibly as part of a team - there will be regular weekend and out-of-hours commitments.

● Knowledge of working in value-led organisations such as charities, or the wider cultural sector. 

● Knowledge and awareness of the challenges that people face and the barriers they may have, preventing engagement with heritage or community activities. 

Values and behaviours

● A commitment to Crystal Palace Park Trust vision and values. 

● A strong commitment to championing anti-racism, intersectionality and other forms of diversity, equity and inclusion. 

● Passion for working with diverse groups of people and engaging people in new opportunities.

● A commitment to continual learning and improvement to maximise the social impact / beneficial outcomes for participants. 

● Energetic self-starter able to work individually and as part of a team as needed.

● Ability to enthusiastically communicate the Trust’s vision and demonstrate impacts of new volunteer programmes.

● Passion for protecting and increasing biodiversity, natural area conservation, urban wildlife, and horticultural excellence.

● A willingness to further develop skills as necessary to thrive in the role. 

Application resources
Posted by
Crystal Palace Park Trust View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 23 September 2025
Closing date: 29 September 2025 at 10:13
Tags: Training / Learning, Culture, Engagement / Outreach

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