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London, Greater London (Hybrid)
Manchester, Greater Manchester
£28,000 per year
Part-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

We have developed strong systems and processes over the past five years and are now focused on enhancing their efficiency and effectiveness to support the continued growth of Innovation Unit. We are seeking a capable and proactive Operations Assistant to help deliver this ambition. This is a varied and fast-paced role that sits at the heart of our organisation, supporting the smooth running of our core business functions, including HR, IT, systems, finance, recruitment, team events, and workspace coordination. Reporting to the Head of Finance and Operations, and working closely with the HR Manager, you will engage with colleagues across the organisation to ensure our operations are well organised, responsive, and people-centred.

You will be responsible for a broad range of activities, including managing shared systems and records, supporting recruitment and onboarding, coordinating team events and workspace logistics, and providing day-to-day support with IT and organisational platforms. You will also contribute to finance administration, business development processes, and support initiatives that strengthen team culture and employee experience.

This role requires proven experience in administration, operations, or HR support, ideally gained within a consultancy, charity, or purpose-driven organisation. You will be confident using systems such as Google Workspace, Zoom, Slack, and demonstrate the ability to learn and use new platforms effectively. You will be expected to manage tasks independently, apply sound judgement, and deliver work to a high professional standard.

You will need to build and maintain strong working relationships with colleagues, associates, and suppliers, and work effectively across a range of internal functions. This will require excellent communication skills, strong organisational ability, and the flexibility to adapt when circumstances change. A high level of discretion and care will be essential, particularly when handling sensitive information or supporting compliance processes.

Innovation Unit is a mission-driven organisation committed to tackling persistent inequalities and transforming the systems that shape people’s lives. You will be joining a collaborative, supportive, and high-performing team that values learning, inclusion, and a shared commitment to meaningful impact. From your first day, you will be expected to contribute actively to the success of the team and to the continuous improvement of our operations and employee experience.

If you are looking for a role that offers variety, responsibility, and purpose, and the opportunity to build and apply your operations expertise in a values-led organisation, we would be delighted to hear from you.

Purpose

To provide comprehensive organisational, administrative, and HR support across our core business functions, including IT, systems, HR, Finance, recruitment, team events, and workspace coordination. This role is crucial for ensuring the organisation runs smoothly and efficiently, maintaining high standards of organisation, communication, and employee experience.

Roles & Responsibilities

1. Operations & Office Administration

  • Act as a first point of contact for operational queries.

  • Manage shared mailboxes, triaging and forwarding emails as appropriate. 

  • Help maintain shared systems and records (Google Workspace, Sharepoint, HR and operations files).

  • Liaise with shared workspace providers on desks, room bookings, supplies, and office logistics (including managing couriered mail).

  • Keep organisational records, templates, and compliance documents up to date and well organised.

2. System & IT Support

  • Provide day-to-day support with organisational systems (e.g. CMAP, Slack, Zoom, TravelPerk, Miro, Google Drive), ensuring data is up to date and processes are followed.

  • Set up IT and systems access for new starters (Google Workspace emails, CMAP, TravelPerk, Slack).

  • Provide first-line IT troubleshooting (password resets, access issues) and escalate to external IT support when needed.

  • Track laptops/phones, order new kit, and coordinate disposal.

  • Maintain accurate records of equipment and system access.

  • Provide guidance and basic training on organisational systems (CMAP, Slack, Zoom, TravelPerk, Miro, Google Drive).

3. HR & Recruitment Administration

  • Support recruitment campaigns (posting adverts, managing applications in BeApplied, scheduling interviews, and coordinating assessments)

  • Assist with onboarding and offboarding administration (Contracts, inductions, IT/equipment and systems coordination and training).

  • Maintain accurate and confidential HR records. 

  • Support HR initiatives such as diversity monitoring, staff surveys, probation reviews and mid-year reviews/annual summits in collaboration with the HR Manager.

4. Events & Team Culture

  • Lead planning and logistics for key organisational events including:

    • Board meetings

    • Quarterly Away Days

    • Annual Associates Evening

    • Summer and Christmas social events

    • Internal learning Programme sessions (e.g. Innovation Academy)

  • Research and book venues, catering, and travel for events and meetings.

  • Coordinate milestone celebrations and gifts (weddings, new babies, leavers).

  • Support team culture by coordinating birthday cards, end-of-week notes, and other initiatives to promote connection and belonging.

5. Business Development (BD) Support

  • Support proposal and tender submissions, including formatting, document preparation and input of corporate details.

  • Maintain organised records of contracts, proposals, and associate agreements.

  • Assist with basic BD reporting from CRM data.

6. Finance Administration

  • Support staff with purchases of equipment and other expenses.

  • Collect and record credit card receipts to support reconciliation.

  • Organise and code supplier invoices for processing by the Finance team.

  • Support the update purchase order and client invoicing trackers.

  • Provide day-to-day support for expense claims and timesheet processes.

  • Ad hoc support to the MD, Head of Finance and Operations and HR Manager as required.

Skills & Experience

Essential 

  • Proven experience in administration, operations, or HR support.

  • Strong organisational and coordination skills, with the ability to manage competing priorities.

  • Excellent written and verbal communication skills, with confidence engaging colleagues and external stakeholders.

  • Strong IT skills, including Google Workspace/Microsoft Office and online meeting platforms (e.g. Zoom, Google Meets, Teams).

  • High attention to detail and accuracy, with ability to keep records and processes well organised.

  • Experience handling sensitive or confidential information with discretion.

Desirable 

  • Experience working in a charity, social enterprise, or purpose-driven organisation.

  • Experience supporting recruitment campaigns, ideally using an applicant tracking system (e.g. BeApplied).

  • Previous HR administration experience (contracts, onboarding, staff records).

  • Experience coordinating events or office logistics.

  • Familiarity with systems such as CMAP, Slack, Zoom, TravelPerk, Miro, Google Drive or other organisational tools.

Attributes & Values

  • Proactive and adaptable, able to take initiative and find solutions.

  • Friendly, approachable, and supportive, helping to build positive relationships across the team.

  • Discreet and professional, with strong judgement when handling confidential matters.

  • Detail-oriented, reliable, and committed to delivering high-quality work.

  • Enthusiastic about fostering an inclusive, supportive, and people-centred workplace.

  • Represents the Innovation Unit’s values of equity, transparency, and collaboration.

Posted by
Innovation Unit View profile Organisation type Non Charity Employer Company size 21 - 50
Posted on: 20 October 2025
Closing date: 30 October 2025 at 09:00
Tags: Administration, Advice / Information, Finance, Human Resources, IT, Operations, Compliance / Quality, Data Entry, Database Management, Facilities, Internal communication, Office Management, Recruitment, Events / Activities

The client requests no contact from agencies or media sales.