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Page 3 of 3
London, Greater London (On-site)
28,000
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Job Purpose: As the Shop Manager for the CPS shop in Maida Hill, you will play a pivotal role in fostering a positive and inclusive environment while managing the day-to-day operations of the shop. Your primary responsibility will be to ensure the smooth functioning of the shop during trading hours, overseeing volunteer coverage across all seven days of the week.

Key Responsibilities:

  1. Leadership and Management: Exercise autonomy in managing the shop, demonstrating strong leadership and independence to navigate the fast-paced and sometimes challenging environment. Delegate tasks effectively and provide ongoing training and support to team members, including the assistant manager, to ensure operational duties are efficiently handled.
  2. Team Development: Recruit, onboard, and retain volunteers to build a high-performing team. Cultivate a positive and fulfilling volunteer experience, ensuring that each member feels valued and supported in their role. Promote diversity and equality within the shop team, reflecting the community we serve.
  3. Customer Service: Lead by example in providing excellent customer service to shoppers, donors, and volunteers. Create a welcoming and enjoyable atmosphere in the shop, promoting positive relationships and behaviours among all stakeholders.
  4. Brand Ambassadorship: Represent the CPS brand through the shop, embodying its values of peaceful conflict resolution and community engagement. Uphold the organisation's reputation by maintaining high standards of professionalism and integrity.
  5. Operational Excellence: Ensure that all shop operations, including inventory management, merchandising, and cash handling, are conducted efficiently and in compliance with organisational policies and procedures.

Qualifications and Experience:

  • Previous experience in a retail management role, preferably in a charity shop environment.
  • Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
  • Commitment to promoting diversity, equality, and inclusion within the workplace.
  • Passion for the mission and values of the Centre for Peaceful Solutions.

This role offers an exciting opportunity for an experienced and dynamic manager to make a meaningful impact within the community while contributing to the growth and success of a Peaceful Solutions.

Application resources
Posted by
The Charity Retail Consultancy View profile Company size Size: 1 - 5
Refreshed on: 29 April 2024
Closing date: 20 May 2024 at 17:00
Tags: Retail

The client requests no contact from agencies or media sales.