Events support officer jobs in roehampton, greater london
The Richmond upon Thames Council for Voluntary Service (Richmond CVS) is looking for an inspirational leader to build on its excellent reputation and take it into the next phase of its development.
Richmond CVS is an independent infrastructure organisation whose role is to "Empower, Enable and Involve” the thriving Voluntary and Community Sector (VCS) across the Borough in order to deliver the Vision of:
“Strong vibrant communities at the heart of local life”
The Sector contains over 700 organisations who are coming to terms with and adapting to the challenges of the post-COVID and “cost of living crisis” world.
The successful candidate will have a good understanding of the Sector and be a Senior Leader with extensive experience of service delivery, people management, organisation development, finance, income generation and stakeholder engagement.
The role is based in Richmond and is accountable to the Board of Trustees. More details are provided in the Job Description and Person Specification document and the Summary Terms and Conditions attached.
To apply, please complete the attached Application Form. In the “Supporting Information” section please address all the Person Specification criteria to include relevant examples. Please also complete the Diversity Monitoring Form attached.
Timetable
The closing date for applications is noon on Monday 30th June, 2025.
Successful candidates to be notified of interview by Friday 4th July, 2025.
Initial interviews on Thursday 17th July and final interview(s) on Friday 18th July, 2025.
For more information about Richmond CVS, please refer to the document attached
We're looking for someone who can:
1. Deliver current services efficiently, achieving high levels of performance and satisfaction against contract requirements in both quantitative and qualitative terms.
2. Lead and develop the team in a supportive and collaborative manner and build resilience into the organisation.
3.Maintain and develop effective relationships with existing funders to ensure the renewal and ideally expansion of existing contracts as well as seeking new funders to help achieve Richmond CVS’s External Income growth goals.
4. Be a visible and effective ambassador and champion for Richmond CVS within the local and wider London Voluntary Sector to promote and support the health and growth of the Sector.
5. In collaboration with the Board, develop and maintain effective strategic relationships with key external stakeholders to ensure maximum impact.
6. Ensure strategic representation for Richmond CVS and the Voluntary Community Social Enterprise in key strategic boards and partnerships.
7. Work with the Board, Company Secretary and Treasurer to ensure effective and efficient Governance, to include: Annual Work Plan, regular and timely reporting on contractual and project performance metrics, financial planning and reporting, risk management, policies and procedures and meeting all statutory requirements.
8.Work with the Board on the development, deployment and review of the Strategic Plan and Priorities and prepare an Annual Financial and Business Plan for approval and ongoing review by the Board.
Person Specification
1. Demonstrate strong and effective leadership, with a proven track record in staff management.
2. Understand the Voluntary Sector and the challenges it faces.
3. Develop and implement fundraising strategies to drive new income streams.
4. Communicate and influence effectively, building relationships, networking, negotiating and managing stakeholders with diplomacy.
5. Manage complex multi-year service delivery contracts or equivalent agreements.
6. Work with the financials to support budget setting, cost management and financial reporting in collaboration with the Treasurer.
7. Apply digital skills to optimise technology use across service delivery, fundraising and communication.
8. Operate confidently at Board level to contribute to strategy development and translate strategy into effective operational plans.
9. Demonstrate principled leadership and a strong commitment to equality, diversity, equity and inclusion.
The client requests no contact from agencies or media sales.
Team: Philanthropy & Partnerships
Location: Homebased with some travel for meetings & events
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £37,565.95 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Senior Prospect Partnerships Development Officer:
- The successful candidate will lead the development of new, long-term corporate partnerships, supporting the implementation of the corporate partnerships fundraising plan and increasing sustainable net income for Cats Protection.
- The Senior Corporate Partnerships Development Officer will be pivotal in driving new income for the charity, working as one with teams across the charity to identify new opportunities for potential corporate funding support.
About the Corporate Partnerships team:
- We sit within the Marketing & Income Generation directorate.
- The corporate partnerships team is split between new business and account management, made up of driven, passionate and dynamic corporate fundraisers
- We currently have a team of two corporate partnership development professionals, in addition to a Lead Corporate Partnerships Manager who oversees the entire corporate partnerships team
- You will be managed by the Corporate Partnerships Development Manager, and you will work alongside another Senior Corporate Partnerships Officer to achieve a joint team target
What we are looking for in our Senior Prospect Partnerships Development Officer:
- Significant corporate partnership fundraising experience generating new business
- Extensive experience of developing strong relationships with supporters/ clients/colleagues
- Experience of presenting business proposals in person and via conference call
- Experience of managing commercial participators agreements, negotiating updates and changes where necessary
- Excellent networking skills
- Familiar with the CIOF codes of practice relating to corporate partnership fundraising
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service.
- Salary Finance, which empowers you to take control of your financial wellbeing.
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 19th June 2025
Virtual interview date: 1st, 2nd & 3rd July 2025
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you are enthusiastic about this opportunity but your experience does not align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
3. Final stage presentation
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’ve recently refreshed and invested in our fundraising team,creating four fantastic new roles that reflect our bold ambitions for the future. This is an incredible opportunity to join a passionate, purpose-driven charity at a pivotal time — bringing your ideas,energy,and experience to a team that’s all about collaboration, creativity, and making a real difference.
Events Officer
Annual Salary - £24,000 - £28,500 FTE, (£14,400 - £17,100 pro rata)
Weekly Hours - 21 hours (part time)
Reporting To - Community & Events Manager
Contract Type - Permanent
Work Location - Primarily based in Guildford (GU1 1TU) with flexible work options.
BENEFITS - Why Work With Us?
- Generous Holiday Allowance – Enjoy 32 days off a year (Pro rata, including Bank Holidays), with extra days for long service. Plus, we’ll give you your birthday off after your first year – because cake should be mandatory!
- Real Work-Life Balance – We care deeply about your wellbeing and believe in supporting our teams as much as we do the children and families we serve.
- Training That Grows With You – Plus, every team member gets a personal training budget and access to a holistic learning platform to support your development.
- Perks That Make Life Easier – We’ll cover the cost of your DBS check, and you’ll get access to a NEST pension and Simply Health cash plan for everyday healthcare costs.
- Room to Recharge – After 3 years, you’ll be eligible for a career break to refresh, reflect, or do something amazing.
ABOUT US
Challengers is a charity dedicated to transforming the lives of disabled children and young people through the power of play. We provide inclusive, fun, and safe spaces across the Southeast where children aged 2–18 can make friends, enjoy new experiences, and develop vital life skills. Our unique non-exclusion policy ensures that every child, regardless of the complexity of their needs, is welcomed and supported.
DUTIES & RESPONSIBILITIES
As Mass Participation Events Officer (Challenge Events Officer), you will play a key role in engaging supporters to take part in exciting fundraising Challenge Events, from the London Marathon to cycle events and adrenaline fuelled challenges like a sky-dive or abseil, raising vital funds for disabled children and young people. You will be responsible for recruiting participants, providing excellent supporter care throughout their fundraising journey, and ensuring long-term engagement with Challengers, while managing multiple projects to create a smooth, rewarding experience for all. Alongside supporting third-party events, you will leverage your skills in marketing, social media, and event planning to maximise participation and meet ambitious fundraising targets.
Please note: this role is managing and supporting our Challenge Events program (an industry standard term for all walking/running/cycling/adrenaline challenges) and supporting individual supporters who would like to take part in these events. There will be some opportunity to organise our own Challenge Events however, the management of Challengers flagship fundraising events sits within a different role.
You’ll Be Great If...
- You have experience in fundraising, particularly within community and events, and know what it takes to run successful campaigns.
- You’re highly organised with excellent problem-solving skills and attention to detail.
- You can build strong relationships with a wide range of people, from volunteers to donors.
- You understand the challenges faced by disabled children, young people, and their families.
- You’re tech-savvy, confident using Microsoft Office, design tools like Canva, and open to learning new systems quickly.
Confidence can sometimes hold us back from applying for a job- There is no such thing as the perfect candidate. Challengers is a place where everyone can grow. We follow equal opportunities so however you identify and whatever your background you bring with you, please apply if this is a role that would make you excited to come into work every day
The client requests no contact from agencies or media sales.
About the role
Working in close collaboration with the Senior Mass Fundraising Lead, the role will manage and deliver a variety of community-led fundraising initiatives and dynamic challenge events that engage supporters and generate vital unrestricted funds for children affected by neuroblastoma.
The role focuses on building strong relationships with fundraisers, volunteers and ambassadors, providing guidance, support and motivation to help them surpass their fundraising goals. The Community and Challenge Events Fundraising Manager will both steward existing and reactive contacts, as well as be confident in securing new networks, including representing the charity in presentations and other public speaking opportunities.
This role comes at an exciting time of growth in the fundraising team, with new colleagues joining the charity and a team focused on growth of income over the coming years. This role is crucial in this plan and will take the existing community and events programme to new heights.
Who we are looking for
Person specification:
- Demonstrable experience working in challenge events and/or community fundraising
- A proven track record of being results-driven and working to and achieving fundraising targets
- Significant experience of developing and delivering fundraising plans
- Experience of supporter/donor stewardship activities
- Excellent verbal and written communication skills
- Good interpersonal skills with the ability to network and build new and existing relationships
See our Recruitment Pack for the full role description and specification and for more information about Solving Kids' Cancer UK.
Benefits of working with SKC include:
- Home-based and informal flexible working.
- 5% employer pension scheme contribution.
- 32 days holiday, including bank holidays, with the opportunity to buy additional leave.
- Access to 24/7 confidential helplines for counselling and legal and tax advice.
- Well-being check-ins with manager and optional Well-being Action Plan.
- Regular opportunities to meet in person as departments and the full team.
- Training opportunities – we care about our staff and volunteers, and encourage opportunities for professional development.
- A child-centred charity with a passionate and dedicated team.
- Regular staff survey for the opportunity to provide feedback experiences and make suggestions.
Location: Home-based within England with regular travel to London and elsewhere in the UK as required
Interviews: Friday 4 July 2025
As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the Role:
As the Foundation starts supporting its third cohort of Scholars, we need an organised, communications focused and proactive individual to grow our capacity in two significant areas of our work: our regular in-person events, and our recruitment and assessment process.
You will take the lead on, and quality assure, all Martingale events including our Welcome Dinner for new Scholars at the Royal Society, autumn assessment centres, regular training days for Masters and PhD students, our week-long summer residential retreats for Scholars, as well as events for current and potential funders and other stakeholders. You will also help secure high-profile speakers from relevant industries. While these events will be delivered in collaboration with other members of the team, you will bring your event management expertise to drive forward planning and delivery, and ensure these events are of the highest standards for Scholars and stakeholders.
You will also play a vital role in Martingale’s recruitment and admissions work. You will be line-managed by the Communications Manager and will support in the dissemination of Martingale recruitment materials to relevant universities, student societies, charities and learned societies, to ensure a high number of applications to the Martingale Scholarship programme. You will also work closely with the Programme Manager and Programme Officer to deliver well-run assessment centres and programme events across England and Scotland. You will also support the Communications Manager through producing high-quality content relating to Martingale events, to be distributed through our social media channels.
Key Responsibilities:
Event management
- Research and secure high-quality external venues for Martingale events, and work effectively with teams at those venues to ensure events are delivered within budget and to a high standard
- Liaise closely with colleagues on event purpose, scope, and intended outcomes, and plan effectively using Martingale’s CRM and other project management tools as necessary
- Be the key point of contact for all events, including briefing colleagues and externals to ensure roles and responsibilities are clear
- Where necessary, work with the Team Administrator to ensure travel and accommodation is booked for staff, Scholars, and stakeholders
- Research and recommend high-profile speakers for Martingale events, acting as key contact for all speakers and trainers for events
- Conduct evaluation including post event debriefs and appropriate communication materials
- Lead on event wrap-up and embed learnings into future event planning
Recruitment and assessment
- Grow partnerships with relevant contacts to support our recruitment, including researching and connecting with appropriate organisations who are mission aligned or may have suitable alumni for Martingale Scholarships
- Disseminate materials on Martingale’s Scholarships to appropriate external stakeholders
- Help manage enquiries sent through to our social media platforms
- Work closely with the Programmes Team to book venues for Assessment Centres, and support with all logistics including schedules for assessors and candidates, ensuring a positive first impression of the Foundation for potential future Scholars
Communications
- Deliver effective communication in line with organisational strategy
- Create high-quality content on Martingale events for dissemination through our social media channels, website and newsletter
- Manage Martingale’s collaboration with community engagement partners: Axiom Maths, In2Science, and The Brilliant Club
General
- As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder.
- The post holder will carry out any other duties as are within the scope, spirit and purpose of the role as requested by the line manager.
Key Requirements:
Qualification Criteria
- Experience in events delivery
- Right to work in the UK
Experience and skills
- Delivering events and / or recruitment activities.
- Budget management in relation to high profile events.
- Liaising with external venues and suppliers.
- Managing multiple projects/workstream and priorities simultaneously, while maintaining attention to detail and meeting deadlines.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate with diverse audiences. Experience communicating with university students, staff and academics is desirable.
- Hard working, detail orientated, and systematic.
- Working in a fast-paced working environment and/or a growing organisation.
- Producing well written content for newsletters and other channels.
- Social mobility expertise based on real-word experience of delivering social mobility initiatives, with a strong preference for experience improving social mobility in higher education (desirable)
- Experience using a CRM (desirable)
Personal Characteristics
- A commitment to Martingale’s mission to support postgraduate students from low-socioeconomic backgrounds.
- Friendly and personable, able to build rapport and trusting relationships with applicants, Scholars and other stakeholders.
- Creative and consistently seeking new opportunities for the organisation.
- Excellent time management and ability to prioritise tasks independently.
- Comfortable working in a rapidly growing and changing organisation with a degree of ambiguity – confident to create processes and ways forwards where they might not yet exist.
- Hard working, adaptable, detail orientated, and systematic.
- Inquisitive and curious, someone who wants to understand their colleagues’ work, learn from those around them, and develop themselves professionally.
Benefits
- 27 days annual leave plus bank holidays, rising to 29 days after two years of service and to 30 days after 3-years’ service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays.
- Full office closure between Christmas and New Year.
- A flexible approach to working with understanding and consideration for work life balance and personal commitments.
- As an PV employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to.
Our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to become a new generation of STEM leaders.
The client requests no contact from agencies or media sales.
Are you a talented communications and event management professional who cares about improving local communities through the power of business? Heart of the City is looking for a proactive communicator, who is comfortable working in teams and on their own to communicate and deliver an engaging calendar of activities that drive impact and support income generation. You will need to be able to formulate messaging to appeal to different types and sizes of businesses to partner with us or take part in our training programmes, all the while ensuring effective delivery of our events.
Details of Job
The Events and Communications Officer will work across the team to plan, produce and deliver a calendar of in-person and on-line events. They will also communicate our work to external audiences to drive the participation of small and medium sized enterprises (SMEs) in our programmes and attract potential funding from corporates, grant-makers, and government bodies.
The post holder will work with the programme team to manage a calendar of online and in-person events and oversee the event process from beginning to end. The post holder will manage ticketing platforms, oversee event budgets and logistics and create event briefings to ensure alignment between external speakers and team members. This will include overseeing the set-up of IT and technology to ensure smooth event delivery and acting as a main contact point for external event partners. After events, the post holder will manage communications with external partners and audiences, log their participation in the CRM system and produce timely reports on event outcomes for the programme team contributing to evaluation and learning cycles.
The post holder will also work with the Director and programme team to deliver the charity’s marketing and communications plan. They will maintain and grow our brand identity and tone of voice by using social media platforms, paid advertising campaigns and creating original content for our website to share our impact, drive participation and grow our partnerships. They will also work with a variety of external stakeholders to share Heart of the City’s impact, grow our network and drive greater participation and engagement in our work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
This new role will be part of our Supporter Engagement team, which includes Special and Challenge Events Fundraising, Community Fundraising, Individual Giving and Supporter Care. Our Special Events programme has expanded significantly in recent years, and we
have ambitious plans as part of our new three-year strategy. As part of this, we organise a diverse range of fundraising events, including a Comedy Night, Garden Party, Sports Quiz, Carol Service and Gala dinner.
Working closely with the Head of Supporter Engagement, the Special Events Officer will play a key role in developing and managing our special events programme. This includes overseeing multiple aspects of event planning and execution, collaborating with the Marketing and Communications team to produce high-quality event materials and ensuring that every event runs smoothly. Additionally, you will help manage key relationships and maximise fundraising income.
A key focus of this role will be leading the organisation of our annual Carol Service at St Margaret’s Church, Westminster Abbey, while also exploring opportunities to develop a new special event that diversifies our income streams and broadens our audience.
You will also stay ahead of industry trends, conducting competitor research and analysis to ensure our events remain innovative, competitive, and appealing to supporters.
Main duties
- Supporting the co-ordination and delivery of our special events programme.
- Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
- Work closely with the Marketing and Communications team to produce event materials including event programmes.
- Support the Philanthropy Officer with the organisation of our annual cultivation event.
- Support the Head of Supporter Engagement to identify opportunities for income growth from special events with the view to develop a new Special event within the portfolio.
- Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.
Key responsibilities
- In conjunction with the Operations Coordinator Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
- To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
- To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
Desired experience
- Experience of supporting or delivering special events.
- Experience of recruiting new fundraisers and providing excellent stewardship.
- Creative thinker with the ability to take the lead, initiative and problem solve.
- Understanding of how to use insight, data and market trends to identify opportunities
and make recommendations. - Experience of tracking income and expenditure targets.
- Working in the charity sector.
Desired knowledge
- Special events, fundraising and trends.
- Digital fundraising and online fundraising platforms.
- Excellent organisation & time management skills.
- Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently.
- GDPR and all relevant fundraising regulations.
- Shared passion for the work of The Passage.
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?
We are looking for a PA & Events Assistant to provide comprehensive administrative support to our Senior Leadership Team and help with the planning and execution of internal and external events. Reporting directly to our CEO, you will play a crucial role in upholding and improving our overall operational excellence.
We are a small, dynamic team, so there is also plenty of scope to get involved with other things and gain an insight into all areas of the charity, with opportunities for growth and development.
We have really ambitious plans for 2025 and beyond so we’re looking for an individual who has a hands-on approach and a can-do attitude!
About the role
As PA & Events Assistant you will:
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Manage diaries and inboxes for Senior Leadership Team (SLT) members, scheduling meetings, appointments, and ensuring timely responses to correspondence.
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Coordinate travel arrangements, prepare meeting agendas, and take minutes as required.
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Oversee general organisational inboxes (e.g., info@), ensuring prompt and appropriate responses or delegations.
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Maintain organised records of communications on our CRM and follow-up actions.
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Manage guest lists for all events, including invitations, RSVPs, and attendee communications.
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Own and update action trackers for key events, ensuring tasks are completed on schedule.
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Liaise with event suppliers and coordinate logistics to ensure successful event delivery.
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Support the maintenance of our volunteer database and for events ensure volunteers are engaged and recognized for their contributions.
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Recruit and coordinate volunteers for events.
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Organise and manage internal social events and initiatives, such as staff socials and the buddy system.
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Support the day-to-day office facilities, including maintenance requests, supplies inventory, and liaising with service providers.
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Assist with financial tasks such as processing invoices and volunteer expense claims.
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Manage the inventory and fulfillment of merchandise orders, ensuring timely delivery and accurate record-keeping.
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Maintain accurate records of donor interactions and funding outcomes on our CRM.
About you
Based within easy commuting distance of our office in Westminster, our ideal candidate would have some experience of being a PA and event organisation.
Key attributes we are looking for include:
- Excellent written and verbal communication skills
- A high level of organisation and attention to detail
- Ability to work independently and as part of a team
- An enthusiasm to learn and to develop knowledge and skills
- Confidence in using digital technology
We are committed to Equality, Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.
This role requires eligibility to work in the UK and a Basic DBS check.
We are working with a groundbreaking health charity to find their new Events and Community Fundraising Manager to deliver a portfolio of growing events.
This is a hybrid role with a minimum of two days in the London office, they are open to 4 days a week and flexi hours depending on need.
The Charity
This is an opportunity to join an incredible health charity leading the way in pioneering research. You would be joining a small, ambitious team with a supportive culture and a relaxed environment offering fantastic benefits that include:
-Employer pension contributions matching up to 10%
-Generous parental leave
-Flexible/hybrid working options
-Apprenticeships scheme, study leave and financial support for training & development
-Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program
-An active social committee and staff events
The Role
You will be joining a warm and collorative team of three, reporting to the Head Of Community and Engagement, and you would manage a remote Events and Community Fundraising Officer with excellent experience to oversee the delivery and expansion of the current portfolio raising c£300k+ a year.
The team are looking for someone creative and innovative as they are keen to identify and develop new opportunities across Community and Events Fundraising.
You would need to have a passion for providing excellent stewardship and want to develop and deliver supporter journeys to maximise participant engagement and fundraising income.
The Candidate
The team are looking for good experience of events (and ideally community) fundraising, in particular with developing overseas or large-scale mass participant events.
Experience with recruiting new volunteers and fundraisers from a range of channels, including digital platforms.
Experience of designing and delivering high impact stewardship programmes and delivering successful and engaging events.
IMPORTANT NOTE
Please note the charity are happy to interview ASAP so do get in touch now to find out more.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
The QICN is the oldest professional nursing charity in the world and is a leading voice for nurses working in the community. Our values of excellence, inclusivity, partnership, independence, advocacy, legacy and integrity underpin the charity’s strategic plan 2021-2025, which is included in the Job Pack.
Job location: Central London – we are currently operating hybrid working and we ask employees to attend our London office with their core team for one day every two weeks, as well as other occasional key events such as away days, inductions and training that are more effective in person.
NB: The post holder will also be expected to support learning and networking events around the country which will involve regular travel and overnight stays (approx. 10 days per year).
- Do you want to take the next step in your career at The Queen’s Institute of Community Nursing, a highly successful national community nursing charity?
- Are you hardworking, flexible, highly organised and efficient?
- Are you reliable, with excellent attention to detail?
- Do you have office administration experience?
The Senior Events and Programme Coordinator (Leadership) has key responsibility for supporting our Leadership Programmes working alongside the Events and Membership Manager and the Director of Nursing Programmes (Leadership and Standards) to ensure work is covered by the wider team and to act as a central point of contact for partners and clients.
The Programme, Network and Event Coordination Team is a key core team led by our Events and Membership Manager, responsible for ensuring that professional programmes, network and event support is provided to the QICN’s core programmes of work and the nurses in the team that lead them.
The role will also include several additional co-ordinator duties as part of the wider team, which is expected to work flexibly to cover the requirements of the organisation.
The post holder will require the ability to work in a fast-paced response environment with a high level of efficiency and the ability to take initiative. Essential is the ability to manage, balance and prioritise several one-off tasks, while ensuring critical routine tasks still take place. While not a key prerequisite for the role, project management would be a skill that would be expected to be developed.
Responsibilities
· Acting as the main point of contact and knowledge base for the Leadership Programme speakers, clients, partners and participants on the programme.
· Acting as a key point of contact for business development and exploring alongside the Director of Nursing Programmes (Leadership and Standards) the pipeline for new partners and funding opportunities
· Ensuring with the Events and Membership Manager coverage of the team for the setting up workshops and programmes and ensuring the underpinning administration and coordination is in place.
· Working with the Director of Nursing Programmes (Leadership and Standards) to track key deliverables within a programme and ensuring the maintenance of records.
· Ensuring the issuing of invoices and onboarding of participants where appropriate
· Ensuring appropriate updating of the CRM and events management software and liaising with the communications team.
· To support the development of a Leadership Programme alumni network and build that into a self-organising community with the wider QICN team.
· Overseeing the coordination and administration of several QICN professional networks.
· Supporting the Network Lead with outreach to potential network members.
· Preparation of online network meetings (creating Zoom events, setting online registration pages, sending out joining instructions, overseeing attendance list, preparation of materials, liaising with attendees and speakers, assistance on the day).
Person Specification
· Minimum of four years’ experience of working in a coordination, support or administrative environment
· Experience of working in a delivery environment supporting course delivery and learning objective
· High level of digital literacy (MS Office, MailChimp, Eventbrite, Zoom)
· Experience of using CRM packages to manage, distribute, and update work
· Experience of organising events/workshops
· Experience of financial administration
· Good problem-solving and communication skills
· Highly organised and methodical approach to managing workload, including competing deadlines
· Able to work on own initiative and deliver timely, high-quality results
For the full Job Description and Person Specification, please refer to the Job Pack.
We are dedicated to the continual professional development of our employees and offer access to training opportunities.
We offer 25 days’ holiday per year plus up to 10% employer contribution to pension scheme and interest-free season ticket loans.
We believe high quality nursing care should be available for everyone, where and when they need it.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:
• Can this be stopped?
• How will I live my life?
Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.
We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors, such as Sir John Major and Frances Segelman.
We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.
We have a busy challenge events programme and an active Family Fund community programme, with ambitions to grow this area over the coming years as part of our five-year strategy. Key areas we are looking to focus on are investing in digital marketing, taking steps towards devising our own mass-participation event and grand challenges, and further integration with our London based charity shops.
The Events and Community Fundraising Manager will play an integral role in ensuing this continued success and that we secure exciting new partnerships and opportunities.
Responsible to
Head of Community and Engagement
Direct reports
Events and Community Officer
Working hours and contract
This is a permanent full-time role. We will consider part-time and flexible arrangements.
Salary
£40,000
Location
Aldgate E1 and hybrid working. Minimum two days in the office and external meetings and events as required.
How to Apply
Please submit your CV and a cover letter / supporting statement of no more than two pages which evidences the specification. You must also answer the vetting questions via the application portal.
Closing date for applications: 9am Friday 20th June 2025
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we may close early subject to the number of applications received.
Role Responsibilities
Strategy and planning
• Deliver the existing Community and Events strategy and maximise opportunities for income growth
• Identify and develop new income generating opportunities across Community and Events Fundraising, devising new events and engagement opportunities
• Develop, implement and monitor against KPIs, annual plans, and income and expenditure budgets, ensuring targets are met with robust analysis and reporting
Income growth, event and supporter management
• Proactively manage all aspects of Community & Events Fundraising to increase our supporter base and maximise income, supported by the Events and Community Officer
• operational management of all income and expenditure ensuring sound ROI.
• Develop and deliver supporter journeys that raise average fundraising per head, decreases drop-outs and increases repeat entry
• Implement new digital and value exchange fundraising streams
• Optimise the Family Fund programme to strengthen commitment and fundraising potential of existing Family Funds, and enable recruitment of new Funds
• Deliver excellent support to fundraising groups and recruit new volunteers to fundraise and advocate on behalf of the charity
• Work collaboratively across the charity to facilitate cross-selling opportunities and engaging supporters in other fundraising opportunities, in particular working with the corporate team to recruit participants and support propositions at corporate fairs.
Fundraising events management
• Manage delivery of the event portfolio to achieve financial and sign-up targets, delivering effective on the-day support for event participants. This includes ensuring our events are accessible for visually impaired participants
• Deliver excellent supporter care to ensure supporters are motivated to achieve (and exceed) their fundraising targets, feel valued and build engagement with us
• Key point of contact for high level event participants and community fundraisers via face-to-face meetings, phone calls and emails – providing timely and personalised support
• Support the Events and Community Officer with enquiries, applications and registrations for challenge events, ensuring high levels of conversion, and capturing relevant supporter data
• Support the Head of Community and Engagement, or other teams within Fight for Sight with the successful delivery of key special events, including fundraising gala dinners or receptions, virtual events and mini conferences, and third party or established supporter events.
• When required, support the Events and Community Officer in managing guest lists, enquiries, and ticket sales for special/major donor events and receptions, delivering a seamless guest experience and timely follow-ups supporter care and relationship management
Marketing
• Oversee all paid Facebook advertising activity for events, updating web listings, and utilising our networks
• Work with the Marketing & Communications team to raise awareness/increase recruitment across all activities, highlighting case studies and media stories
• Develop and deliver effective and engaging content, and materials for supporters to increase recruitment, retention, and average fundraising amounts
• Oversee the creation and delivery of quarterly events e-newsletter, plus additional e-blasts
Managing information and reporting
• Work with the Database Manger to ensure accurate records within our CRM system (ThankQ) and management of income from online and offline giving
• Carry out post-event evaluations, analysing supporter data help facilitate greater levels of income
• Support other areas by attending events, exhibitions etc. as required by a small team with varied responsibilities
• Other duties as may be reasonably required by line manager role
Leadership & management
• Provide excellent leadership and line management of direct reports, ensuring that team members meet their individual objectives, develop and grow in their roles, and are motivated and high performing
• Work as part of the fundraising senior management team, alongside the Director and Head of Community and Engagement to devise, deliver and implement the team’s strategy and the organisation’s strategic plan
Other
• Become fully conversant with the aims and objectives of the organisation
• Keep up to date with developments in the sector and key new initiatives in our field
• To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation
• Events as necessary
Person specification
Desirable skills, knowledge & experience
• Minimum five years of experience of events and community fundraising, in particular with developing overseas or large-scale mass participant events.
• Experience with recruiting new volunteers and fundraisers from a range of community groups including but not limited to faith-based fundraising, schools and street collections.
• Meeting income targets of over £350,000.
• Experience with managing senior volunteers within fundraising groups and building excellent rapport with them.
• Liaising at all levels with the ability to motivate and inspire others to support financially.
• An effective networker, with an ability to build high level relationships with a diverse range of stakeholders.
• Experience of designing and delivering high impact stewardship programmes and delivering successful and engaging events.
• Proven experience of devising budgets and project plans and reporting against them.
• Excellent track record of personally securing community partnerships and supporter-led events
• Experience of implementing new digital and hybrid fundraising strategies.
• Effective time-management with the ability to manage conflicting prioritises to meet planned and unplanned demand, ensuring that deadlines are met.
• Understanding and experience of working within the requirements of the Code of Fundraising Practice and data protection legislation.
Personal qualities
• An understanding of and commitment to the sight loss community.
• An accomplished written communicator, adept at using the latest statistics and data to evidence need and impact whilst maintaining an engaging and human tone of voice.
• Excellent financial fluency.
• Flexibility and a practical, can-do attitude.
• Highly motivated and able to juggle a varied workload.
• Personable, with excellent listening skills and high emotional intelligence, with the ability to think creatively.
• Ability to identify new fundraising initiatives, assess likelihood of success and impact on resources, develop appealing ‘asks’ and match donor interests to funding needs/projects.
• Excellent accuracy and attention to detail.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Employee benefits
We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:
• A great team and a supportive culture
• Employer pension contributions matching up to 10%, and death in service cover
• Generous parental leave
• Flexible/hybrid working options
• Apprenticeships scheme, study leave and financial support for training & development
• Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program
• An active Social Committee and staff events
Application & Interview process
See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.
Successfully shortlisted applicants will be invited to interview in person at our Mansell Street offices.
The interview process will include two stages and will be conducted on a rolling basis. There is likely to be an exercise or task at second stage.
Accessibility
We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.
Equal opportunities, diversity & inclusion
Don’t meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.
Please submit your CV and a cover letter / supporting statement of no more than two pages which evidences the specification. You must also answer the vetting questions via the application portal.
Deadline: 9am Friday 20th June 2025
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we may close early subject to the number of applications received.
The client requests no contact from agencies or media sales.
EMpower is a global philanthropic foundation that partners with organisations across 15 emerging market countries who are focused on solutions that integrate the voices and experiences of marginalised young people, especially girls, aged between 10–24 years. We provide grants and capacity building support to local organisations working to strengthen education and livelihoods of young people across Africa, Asia, Latin America and Turkey.
EMpower’s fundraising proposition is proven and highly differentiated – we invest in local partner organisations for 10 years; a long-term approach that dramatically improved outcomes whilst also demonstrating short term progress. Significantly, we have the unique advantage that our fundraising, administration and management costs are covered by our Board of Directors, which means that every penny donated goes to where it is needed most.
This proposition and our recent investment into fundraising means that our income has nearly doubled in the last 5 years. We have attracted new large-scale corporate donors on top of maintaining our traditional areas of relationship-based fundraising success, including HNWI from the finance sector. Yet we know we are still only scratching the surface of what’s possible.
This new position is a response to the increasing focus on events as a key part of our fundraising and stewardship strategy. Our flagship Annual Dinner is our main fundraiser; last year we smashed our targets and raised over £2m. With this added post in our team we are confident that we can not only replicate but increase that growth. This role will take responsibility for all UK events, and resulting relationships with a small portfolio of major donors.
When thinking about the profile of individuals who would be well suited to this role and who will help bring our events and donor stewardship in the UK to the next level, it is likely you will have consolidated events experience, a talent for building relationships and a proven track record in securing some funds, ideally through relationship-driven fundraising activity.
This is a pivotal role within our fundraising team, with shared responsibility for generating the engagement and income that drives EMpower’s strategy and vision—a future in which young people living at the margins have the opportunities, skills, and confidence to transform their lives and communities
To read more about our work and the specifics of this role and team plus how to apply, please download the full appointment brief.
Closing date: 12 June 2025
Screening conversations: 13-17 June 2025
EMpower 1st Interviews: 25 June 2025
EMpower 2nd Interviews: W/c 30 June 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.
You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.
On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.
You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.
You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.
You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.
We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.
Responsibilities
1. TSA Support Line
1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:
- All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
- You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
- You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
- You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
- You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
- You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
- You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
- Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
- You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
- You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
- You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.
1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.
1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels.
1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.
1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.
2 Support, information and signposting
2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.
2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).
2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.
2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.
2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.
2 TSA events
2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.
2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.
4 Supporting health, social care and education professionals
4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.
4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.
Other requirements of the post
The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).
The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.
A DBS disclosure will be required prior to taking up post.
Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Haringey Education Partnership
We are a leading education partnership based in Hornsey, north London, committed to improving outcomes for children and young people. We have 160 member schools across Haringey, Enfield and Waltham Forest.
The Role
The Administrative Officer will play a key role in helping to ensure the smooth running of HEP’s operations, events, and communications, and in delivering the high-quality service that underpins our success. This role reports jointly to the Operations Manager and the Lead for Digital and Communications.
Key Responsibilities
Administrative Support
- First point of contact for schools, clients, suppliers, and visitors triaging issues and responding efficiently and helpfully to queries in person, via phone, and by email
- Manage day-to-day administrative tasks including maintaining records and supporting internal workflows and some internal team communications
- Monitoring of shared inboxes across various teams, addressing enquiries in a timely manner
- Work closely with the Operations, Comms, CPD and Curriculum teams to support projects and workstreams
Event / Visitor Coordination
- Prepare and manage meeting rooms and training venues liaising with trainers and delegates
- Assist with the planning and delivery of in-person and online events, including training sessions, conferences, and away days
- Creati event collateral in a professional and timely manner
CPD Support
- Support with organising and hosting online and in-person training and courses
- Support with the development of CPD promotional material including brochures and flyers
- Support with uploading HEPs training programme and events onto website
- Support the technical and logistical setup for virtual meetings and webinars
Communications and Digital Support
- Website administration support, resolving member queries
- Help in creation and distribution of communication materials, such as flyers, newsletters, brochures,podcasts and content for social media/digital channels
- Work with the Communications Team to ensure consistency in tone, branding, and messaging
Essential Skills and Experience
- Proven experience in an administrative or office support role
- Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of stakeholders
- Strong IT proficiency, including Microsoft Office Suite, Google Workspace, Canva, Zoom, Mondaycom, Adobe Suite
- Good numeracy and data-handling skills
- Ability to manage time, prioritise effectively, and work flexibly across multiple tasks
- A proactive, positive, and collaborative approach to work
- A strong commitment to improving life chances for children and young people
Desirable Skills and Experience
- Experience of working in or with schools or education settings
- Experience with event coordination or customer service
- Familiarity with maintaining websites and basic content management systems
Other information
Application Process:
- Interested candidates should submit a cover letter detailing their suitability for the role along with a current CV. Interviews will be conducted as suitable candidates apply and we may hire if we find the right person before the job ad closes.
Working at HEP:
- You will be part of a mission-driven team committed to empowering schools and improving outcomes for children and young people.
- You will work in a supportive environment that values learning, innovation, and collaboration.
- We offer opportunities for professional development and encourage staff to shape and grow their roles.
- HEP is an 'in-person first organisation' and this role is in-person/office based, working in Hornsey, north London with the opportunity to visit our member schools and attend events/conferences as required.
We are actively seeking diversity of experience academically and professionally, as well as representing the different communities we serve.
This position will be located in the United Kingdom and therefore a successful applicant must have the Right to Work in the UK in order to commence their employment.
HEP is committed to the safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our safer recruitment checks an online search many be carried out in line with Keeping Children Safe in Education.
Interested candidates should submit a cover letter detailing their suitability for the role along with a current CV.
HEP is a not-for-profit, schools-led school improvement company focused on raising outcomes for all children and young people in our member schools.

The client requests no contact from agencies or media sales.
As our Service Desk Support Coordinator, you’ll be the friendly face of IT support at the Royal College of Radiologists. You’ll be the first point of contact for our staff, Officers, Examiners, and remote users delivering support across IT and Audio-Visual systems. From troubleshooting tech issues and managing service requests to supporting high-stakes examinations and ensuring our meeting rooms run smoothly, you’ll play a vital role in our reputable team.
If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support, the Service Desk Support Coordinator role offers an excellent opportunity to contribute meaningfully within a respected and forward-thinking organisation.
What you’ll do :
- Providing responsive, customer-focused support via Freshdesk, Teams, email, and in person.
- Managing IT tickets and ensuring timely resolutions.
- Supporting Windows, macOS, Microsoft 365, and mobile devices.
- Assisting with onboarding, training, and documentation.
- Helping deliver seamless AV and video conferencing experiences.
- Supporting exams and events—sometimes outside regular hours.
- Collaborating with HR, Digital Products, and external tech partners.
What you’ll need :
- ITIL Foundation or equivalent experience in IT Service Management
- Hands-on experience with ticketing systems, Windows/macOS, Microsoft 365, and Active Directory
- Strong troubleshooting skills across hardware, software, and networks
- Excellent communication and customer service skills
- A proactive, self-starting attitude and a love for learning
- A commitment to data protection, security, and sustainability
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme