Events volunteer volunteer roles in belfast

Director of Marketing & Communications (Board Director)
Organisation: ThriveSpark CIC Limited (Southampton – hybrid)
Type: Voluntary (expenses reimbursed) with potential to become paid as income grows
Time commitment: ~4–6 hrs/week + quarterly board meetings

About ThriveSpark

ThriveSpark CIC Limited helps people with ADHD and their communities to flourish through school and employer programmes, 1:1 coaching, and monthly peer-meetups. Our approach is practical, evidence-informed, and proudly accessible. Slogan: “Empowering minds, igniting potential.”

The role

You will lead ThriveSpark’s brand, marketing and communications so more people hear about our work and take action—whether that’s booking training, buying tickets to peer-meetups, or commissioning projects. This is a hands-on board role: you’ll set strategy and also deliver a simple, repeatable comms rhythm across web, social, email and media.

Key responsibilities

• Own the annual marketing & comms plan, content calendar and core messages.

• Produce clear, accessible copy for web, social, email and press; ensure plain English and alt-text.

• Run campaigns that grow enquiries for schools/employer programmes, coaching and peer-meetups.

• Lead media relations: create a press list, issue releases, handle enquiries, brief spokespeople.

• Safeguard brand identity and tone; maintain basic brand guidance and approval routes.

• Manage email updates/newsletters and simple landing pages (co-ordinating with our web support—no heavy design required).

• Co-ordinate partner/sponsor communications and produce short case studies/impact stories.

• Track and report monthly KPIs (reach, engagement, ticket clicks/sales, enquiries, press mentions) and recommend improvements.

• Support basic reputation and incident comms with the Director of Compliance where required.

• Line-manage/coordinate any volunteers contributing to content or outreach.

Person specification

Essential

• Experience planning and delivering marketing/communications for a mission-driven organisation or SME.

• Excellent copywriting and editing skills; confident across web, social and press.

• Able to turn outcomes and testimonials into concise case studies that convert.

• Comfortable with light analytics (e.g., post performance, email open/click rates) and reporting.

• Organised, reliable, and inclusive communicator; aligns with our values and safeguarding approach.

Desirable

• Knowledge of neurodiversity/ADHD, education or workplace inclusion.

• Existing local networks (Southampton/solent) across VCSE, schools, employers or media.

• Familiarity with simple email tools and social scheduling; ability to brief designers/creatives.

What we offer

• A meaningful board role shaping an ambitious community-interest company.

• Out-of-pocket expenses reimbursed.

• Supportive, flexible working pattern around other commitments.

• Pathway to paid: subject to agreed income milestones (e.g., sustained growth in enquiries, ticketed attendance and sponsorship), the board may convert the role to a paid part-time position.

Safeguarding, EDI & eligibility

We are committed to equality, diversity and inclusion and actively welcome neurodivergent applicants. The role may involve attendance at community events with adults; references will be taken and a basic DBS check may be requested. Applicants must have the right to volunteer/work in the UK.

Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.  

We are currently seeking a volunteer event’s organiser

Responsibilities typically include: 

• Overseeing the tasks of the social media team. 

• Ensuring projects for the social media team are completed in a timely manner. 

• Organising regular meetings with the team to keep on top of the workload. 

• Making sure our social media is regularly updated. 

• Responding to emails that involve a social media update. 

• Keeping the senior management team updated. 

Essential skills for this role are: 

• Attention to detail: the ability to pick up on small details can prevent costly mistakes from occurring. 

• Problem-solving skills: the ability to identify and resolve problems quickly and efficiently.  

• Organisational skills: able to manage your time, teams and individuals. 

• Teamwork skills: the ability to be a team player will help you to succeed in this role. 

• Relevant experience 

Prior to submitting your application for this position, we suggest you visit our website to gain a better understanding of our organisation and our mission. 

Who we are:

The Humane League UK (THL UK) is dedicated to ending the abuse of animals raised for food by influencing the policies of leading food companies, advocating for stronger animal protection laws, and encouraging individuals to take action. We are part of a global network of organisations working to create a future where all animals are treated with respect and compassion.

Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.

THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger. 

​We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.

You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion via our website.

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.

The Position

We are seeking two new Trustees to add to the current Board of five voluntary members.

Board members (trustees) of THL UK are responsible for providing strategic leadership, ensuring strong governance, and safeguarding the organisation’s mission, values, and financial sustainability. This is a voluntary position, and trustees are expected to act in the best interests of the charity and in accordance with legal and regulatory requirements.
 

Whether you are an experienced charity trustee or looking for your first board position; if you believe you can share our commitment for ending the abuse of animals raised for food and have the qualities, knowledge and experience we are looking for, then we’d love to hear from you.

For full details on the role of trustees please view our information pack which is available in the application resources.

We will be holding a webinar on Thursday 6th November at 7pm GMT for you to find out more about the role and ask any questions you may have. The webinar will be hosted by Sean Gifford, Managing Director and our Board Chair Ben Wickham. If you’re interested, please visit our website via the 'Redirect to recruiter' button.

As it’s a webinar you’ll only be able to see the presenter and not others watching. The webinar will be recorded and available on our website, with captions, within 48 hours of the event.

Person specification and requirements for this role

While specific experience in animal protection is not essential, all Board members must:

• Demonstrate a commitment to the aims and values of THL UK.

• Understand and accept the legal duties, responsibilities, and liabilities of trusteeship.

• Bring a strategic mindset and the ability to make well-reasoned, independent decisions.

• Be able to communicate in ways that build understanding and trust, and contribute positively to collaborative team working.

• Be willing to devote the necessary time and effort to the role.

• Be committed to moving forward with Diversity, Equity and Inclusion best practices.

Specialist Expertise Sought

In addition to the general requirements above, we are particularly seeking candidates who can bring expertise in one or more of the following areas:

1. Charity Governance

• In-depth knowledge of charity governance best practice, preferably gained through prior trustee, board, or senior charity leadership experience.

• Understanding of regulatory compliance and governance frameworks for UK charities.

• Legal skills relating to charity law, contracts, risk management, or related fields (desirable).

2. Charity and Fundraising Finance

• Experience in charity finance, fundraising finance, or non-profit financial management.

• Ability to read and interpret management accounts, budgets, and forecasts.

• Understanding of financial controls, audit processes, and risk management within a charitable context.

We welcome applications from individuals from all backgrounds and with a range of perspectives. Having reviewed existing Trustees' diversity we would particularly welcome applications from ethnic minorities, disabled people and marginalised groups.

Where candidates bring similar skills and experience, we may take lived experience or background into account to help us build a more representative and inclusive board.
 

Key Responsibilities

• Contribute actively to the Board’s role in giving strategic direction, setting overall policy, defining goals, and evaluating performance.

• Ensure that THL UK complies with its governing document, charity law, and any other relevant legislation or regulations.

• Oversee the financial health of the charity, approving annual budgets and monitoring financial performance.

• Champion the fundraising work of THL UK in various ways–for example by introducing new donors from your network, actively promoting THL UK’s fundraising initiatives (like our end of year appeal), or by donating directly if you have the means to do so.

• Protect and promote the charity’s values, reputation, and effectiveness.

• Support and challenge the executive team to achieve the organisation’s objectives.

• Act as an ambassador for THL UK, promoting its work to stakeholders and the public.

• Participate in Board meetings (typically four per year) and occasional sub-committee meetings, as well as contributing advice and guidance outside formal meetings when required.

Key competencies

• Strategic thinker: Looks at consequences, implications, interdependencies, and indirect effects, all in both the short and longer term. Looks beyond the immediate goal or issue and with the greater context, not just the content of the moment. Is able to think and act creatively in difficult situations.

• Problem solver: Identifies issues, effectively structures problems, analyses information to produce insights and generates wise, actionable recommendations. A forward-looking thinker who anticipates the needs of the organisation.

• Effective: Strategically able to focus our energy, resources and talent toward impactful actions that will reduce, and ultimately end, the abuse of animals for food.

• Communication and strong interpersonal skills: Ability to communicate in ways that build understanding and trust and can adapt to different tones and styles and be able to engage with people from all walks of life.

The commitment

We are looking for trustees that are able to commit the time needed to support the growth and aims of our charity.  You should be able to spend about four hours per month on regular trustee business. In addition to this, we also ask trustees to commit to: 

• Four quarterly Board meetings per year, plus preparation time. Quarterly board meetings tend to happen in the evenings between 6:30 - 9 pm. 

• Two other ad hoc board meetings throughout the year, which may happen in the evenings or during regular working hours. 

• Participation in sub-committees or working groups where relevant.

• Attendance at our in person all team summer workshop, held at the end of July.

• Occasional attendance at in-person fundraising or public engagement events.

The Interview Process

• The closing date for applications is Sunday 23rd November 2025.

• We will be carrying out telephone screening calls from Monday 24th November to Thursday 11th December 2025.

• We will inform all candidates if they will be invited to interview by Thursday 18th December 2025.

• Interviews will be held remotely from Monday 12th to Thursday 22nd January 2025.

• The successful candidates will be invited to attend a board meeting in February 2026 before being voted in.

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.

About DMAFB

From One Act of Kindness to a Global Movement

A stranger's simple act of helping someone find a home sparked a journey that would become DMAFB. Founded on the principle of "I help you, you help me. Everybody happy" - we're building a digital wellbeing platform that transforms micro-acts of kindness into tools for connection, cultural exchange, and mental wellbeing improvement.

Our Mission: Prevent burnout, improve workplace morale, and make kindness a natural part of daily work life through science-driven, human-first interventions.

What we're building

We're developing an MVP platform that combines:

• Predictive analytics for early detection of workplace wellbeing issues
• Real-time monitoring and personalised intervention recommendations
• Time-series tracking of individual and team wellness metrics
• Pattern recognition to identify hidden risks before they become crises
• A lightweight, intuitive interface that seamlessly integrates into daily workflows

This isn't just another wellness platform - it's a proactive system that shifts organisations from reactive surveys to meaningful, data-driven support.

What we need

We're seeking a volunteer Full Stack Developer with experience in:

Recommended Tech Stack

Backend

Primary Framework Options:

• Python with Django/FastAPI - Ideal choice given the ML/AI requirements (predictive modeling, anomaly detection with auto-encoders)
• Node.js with NestJS - Good for real-time data processing and high concurrency
• Java/Kotlin with Spring Boot - Enterprise-grade with strong security

Recommendation: Python with FastAPI

• Excellent for ML integration (scikit-learn, TensorFlow, PyTorch)
• Fast performance with async capabilities
• Native support for data science libraries
• Easy API documentation with OpenAPI/Swagger

Database Architecture

Primary Database:

• PostgreSQL - ACID compliance, excellent for complex queries and analytics
• Supports time-series data for tracking trends over weeks/months/quarters

Additional Data Stores:

• Redis - Caching layer for real-time scoring and dashboard performance
• TimescaleDB (PostgreSQL extension) - Optimized for time-series wellbeing data
• Elasticsearch - Fast searching through historical patterns and anomaly detection

Machine Learning & Analytics

• Python ML Stack:
  • scikit-learn for predictive modeling
  • TensorFlow/PyTorch for auto-encoder neural networks (anomaly detection)
  • pandas/NumPy for data analysis
  • SciPy for statistical analysis

Real-Time Processing

• Apache Kafka or RabbitMQ - Event streaming for survey responses and intervention triggers
• Celery - Asynchronous task queue for scheduled interventions and alerts

Frontend

• React or Vue.js - Interactive dashboards
• D3.js or Chart.js - Data visualizations
• Material-UI or Tailwind CSS - Component library

Security & Privacy (Critical for HR Data)

• OAuth 2.0 / OpenID Connect - Authentication
• Role-Based Access Control (RBAC) - Manager/employee/HR permissions
• End-to-end encryption for sensitive employee data
• Audit logging for compliance (GDPR, HIPAA if applicable)

Cloud Infrastructure

Recommended: AWS or Azure

• Compute: ECS/EKS (AWS) or AKS (Azure) for containerized services
• Storage: S3/Azure Blob for documents and resources
• CDN: CloudFront/Azure CDN for fast resource delivery
• Monitoring: CloudWatch/Azure Monitor + DataDog or New Relic

Architecture Pattern

Microservices Architecture:

1. Survey Service - Data collection
2. Analytics Service - Scoring and pattern recognition
3. Intervention Service - Triggered actions
4. Notification Service - Email/in-app alerts
5. Dashboard Service - API for frontend
6. ML Service - Predictive modeling

Key Technical Considerations

For the Item-Level Anomaly Detection:

• Auto-encoder neural networks to detect unusual patterns
• Real-time scoring with <100ms response time
• Batch processing for trend analysis

For Predictive Modeling:

• Time-series forecasting models (LSTM, Prophet)
• 1-4 week prediction windows
• Continuous model retraining with new data

For Privacy:

• Data anonymization at the database level
• Aggregation services that prevent de-anonymization
• Separate data stores for identifiable vs. anonymous data

What you'll contribute to

• Core platform architecture for our MVP launch
• Integration points for predictive models and analytics
• User-facing features that make wellbeing interventions effortless
• A scalable foundation that can grow with our community

What you'll gain

✨ Purpose-driven work - Help prevent burnout and improve lives globally
�� Ground-floor opportunity - Shape the technical foundation of a growing movement
�� Collaborative team - Work alongside ML specialists and wellness experts
�� Portfolio value - Real-world experience building AI-integrated healthcare tech
�� Potential equity - As we grow, early contributors will be considered for equity opportunities

Shooting Star Children’s Hospices is a leading children’s hospice charity caring for babies, children and young people with life limiting conditions and their families.  Our bespoke support is free of charge and available 365 days of the year. The supplementary support to our paid staff that our volunteers offer ensures the best experience for our supported families. The hospice recognises and values the unique contribution volunteers make. 

Role Purpose

Shooting Star Children's Hospices is seeking an experienced and dedicated academic with a strong interest in paediatric palliative care, or related field to join our Research Governance Committee as a Volunteer Academic Member. 

This is an excellent opportunity to contribute to the strategic development of research at a research active children’s hospice, to ensure that our research activities meet the highest standards of integrity, ethics and governance.

You will work with the Committee Chair, the Research Fellow, and other committee members to support research that makes a meaningful difference to children with life-limiting conditions and their families as well as bereaved families, including those where a child died unexpectedly. 

Appointment to the Committee will be subject to confirmation by the Shooting Star Children’s Hospices Trustee Board.

Duties and key responsibilities

• Participate in quarterly meetings: Attend and contribute to online committee meetings held four times per year (papers and slide deck will be prepared by the Chair). 
• Review research proposals: Provide expert review of project proposals, contributing to the assurance of ethical and governance standards. 
• Support research oversight: Help ensure that all research complies with regulatory and ethical requirements and reflects best practices. 
• Contribute academic expertise: Share your knowledge and experience to strengthen the quality and impact of the charity’s research portfolio. 
• Promote collaboration: Encourage partnerships between Shooting Star Children’s Hospices and wider academic, clinical, and research communities. 
• Champion good governance: Actively promote equity, transparency, and excellence in research oversight. 

Essential Skills and Experience

• Proven experience in academic research, research governance, and research ethics. 
• Strong academic background in higher education, and health or social care research. 
• In-depth understanding of research compliance frameworks (e.g., GDPR, HRA, UKRIO, Caldicott Guidelines, or equivalent). 
• Ability to evaluate research proposals and provide constructive feedback. 
• Excellent communication and collaboration skills. 
• Confidence using virtual meeting platforms and digital collaboration tools. 

Desirable Attributes

• Academic research background with a track record of publications in the area of paediatric palliative care or related field.
• Previous experience serving on or chairing a research committee or governance board.
• Commitment to promoting equity, diversity, and inclusion in research.

Commitment

• Quarterly committee meetings (Approximately 1 hour per meeting).
• Reviewing project proposals (Approximately 1 hour per month).
• Email communication and ad hoc queries (Approximately 1 hour per month).
• 2–3 years in the role would be appreciated for both parties to gain the most out of this experience.
• This is a voluntary role. Reasonable expenses related to attendance and participation will be reimbursed. 

What can I expect from volunteering for Shooting Star Children's Hospices?

• Full training and Induction for the volunteer role.
• To make a valuable and worthwhile contribution to the services we provide
• Ongoing Support from a line manager and the Volunteer Development team.
• Reimbursement of agreed out-of-pocket expenses in line with our volunteer policy.
• A monthly volunteer newsletter with news about the charity and any ad-hoc volunteering opportunities.
• The possibility to switch volunteer roles if you decide that you would like to try something different.
• An invite to our yearly Volunteer thank you event.
• An opportunity to provide feedback via our feedback forms, surveys and our Volunteer Forum

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

We are seeking a Director and Chair of Trustees Designate to help shape the future direction of our organisation. We are looking for an individual with proven senior leadership experience - ideally, though not necessarily, within the third sector - who can bring strong strategic thinking, sound judgement, and a collaborative leadership style.

It is an exciting and challenging time for the international development sector. Vision Action is seeking to appoint two new Trustees, one of whom will serve as Chair Designate, to bring experience, insight, and energy in support of our ambition to increase equitable access to basic eye care services in Ghana, Zambia, and Ethiopia (with plans to expand further).

Vision Action was born in 2022 out of the merger to two charities, Vision for a Nation, an award-winning charity founded by the philanthropist James Chen and operating in Rwanda which developed a unique model for providing basic eye care in under-resourced settings, and Vision Aid Overseas, founded in the 1980s to establish accessible vision centres across Africa.  To learn more about our work please visit our website at Vision Action. The role of the Board of Trustees is to oversee the direction and activities of the charity, including its policies and procedures, to ensure that they are consistently in accordance with the charitable purposes defined in the objects clause in its Constitution. The Board sets and monitors the strategic direction of the charity, although the implementation of strategy is achieved through the executive team.

Terms of service

For Vision Action the Trustees are Members who have been elected to serve on the Board. Vision Action’s constitution allows for up to 12 Trustees, who can serve a maximum of three consecutive terms of three years.  Vision Action is a company limited by guarantee and the Trustees are its legal directors. The Trustee role is voluntary but out of pocket expenses are paid.  Trustees are appointed by the Vision Action Board of Trustees annually at the Board meeting following the Annual General Meeting. The time commitment in being a trustee involves attendance at four Board meetings per year, one of which will be an all-day strategy session. Otherwise, Board meetings are usually half a day in the afternoon of a weekday with at least half the meetings online.  Papers are circulated for reading in advance. There may be other ad-hoc meetings or online events to discuss specific topics.

Main tasks

Charity Trustees have and must accept ultimate responsibility for directing the affairs of the charity and ensuring it is solvent, well-run and delivering the charitable outcomes for the benefit of the public for which it has been set up. Each Trustee will be expected to join one of the two sub-committees (Finance and Fundraising; and Programmes and Research). The Committees meet remotely at least four times per year, usually timed with or in advance of the board meetings. 

General Responsibilities

• Ensure that Vision Action complies with its governing document (i.e. its Constitution and Bylaws), charity law, and any other relevant legislation or regulations.
• Ensure that Vision Action pursues its objects as defined in its governing document.
• Ensure Vision Action applies its resources exclusively in pursuance of its objects, i.e. it must not spend money on activities which are not included in the objects, however worthwhile they may be.
• Contribute actively to the Board’s role in the formulation and review of strategy, setting overall policy, defining goals, setting targets and evaluating performance against agreed targets.
• Ensure that all policies are implemented, monitored and reports are acted upon, (including the policies on Harassment and Misconduct, Safeguarding, Recruitment, Child Protection and Anti- Bribery).
• Appoint and support the Co-Chief Executive Officers and monitor their performance.

Additional Specific Responsibilities

In addition to the above, we are looking for a Trustee who can be the Chair Designate and assume the role of Chair in December 2025.

Person Specification

Essential Requirements

Each Trustee must demonstrate:

• A commitment to the mission and values of Vision Action.
• A commitment to Vision Action’s key organisational policies, including those on Harassment and Misconduct, Safeguarding, Whistleblowing, Recruitment, Child Protection, and Anti-Bribery.
• Good, independent judgement.
• Willingness to represent, advocate for, and support the work of the charity.

Desirable Experience

While not essential, experience in the following areas would be an advantage:

• Leadership or senior management experience in business, the third sector, or civil service.
• Understanding of the International Development or Global Health sectors.
• Fundraising, philanthropy, or partnership development.

1.  Terms of Service.

The Chair is appointed by the Board annually for a maximum of 3 consecutive terms. He/she will normally assume his/her appointment at the Board meeting following the AGM in November.

2.  Main Tasks:

• To lead the Board in ensuring it fulfils its responsibilities for the governance of Vision Action.
• To ensure the Trustees set and regularly review policy, overall strategy and objectives.
• To undertake a supportive role in achieving Vision Action’s funding target.
• To guide the Co-Chief Executives, to help achieve Vision Action’s objectives.
• To monitor approved strategies and business plans.

3.  Specific Duties relating to:

3.1 Ensuring the Board fulfils its responsibilities for the governance of Vision Action:

• To chair meetings of the Board, seeing that it functions effectively and carries out its duties.
• To ensure the Board works within the framework of law, Charity Commission guidelines and management best practice.
• To ensure that the policies of the Board are compliant with its charity objectives.
• To ensure the Trustees set overall strategy and policy objectives and regularly review them.
• In conjunction with the Treasurer, to ensure Vision Action’s financial dealings are prudently and systematically accounted for in compliance with legal requirements.
• Make recommendations on the composition of the Board, with a view to succession, and future Chair.
• To serve as an additional spokesman for, and promoter of Vision Action (Note: The Co-Chief Executives act as the primary spokespeople)

3.2 To ensure Trustees develop overall strategy and policy objectives and regularly review them:

• To incorporate the skills and experience of the trustees and the Co-Chief Executives’ team in the development of strategic objectives and planning processes.
• Identify with the Co-Chief Executives, clear objectives and key performance indicators

3.3 Helping the Co-Chief Executives achieve Vision Action’s mission:

• The Chair should always adopt an attitude of strategic overview and avoid becoming immersed in the day-to- day details of running Vision Action. Such matters are the responsibility of the Co-Chief Executives.
• To support and monitor the work of the Co-Chief Executives.
• To assist in the promotion of Vision Action to a wider audience of potential donors and beneficiaries.
• To undertake a supportive role in achieving Vision Action’s fundraising target.

3.4 Optimising the relationship between the Board, staff, volunteers and other stakeholders:

• In consultation with the Co-Chief Executives, to agree the annual calendar of Board meetings and major events involving Vision Action.
• To thank and encourage Vision Action volunteers, staff and other stakeholders as opportunities present themselves.
• To conduct the annual appraisal of the Co-Chief Executives and agree their annual objectives and performance measures.

Founded in 1997, the Islington Centre for Refugees and Migrants provides a place for refugees, migrants, and people seeking asylum to rebuild their life with support and community. From classes to casework to financial assistance, the Centre has a wide offering available for our community of over 200 people. Our approach is compassionate and human and the support we offer is long term - on average people stay with us around four years.

The current Board brings a wide range of charity and public body experience including strategy and fundraising and we are looking for skills to both enhance and complement these strengths.

The Centre has a dedicated and talented staff team led by our CEO, Andy Ruiz Palma, who joined in 2000 as an English teacher. In addition to this staff resource we have around 40 volunteers who provide direct support through activities. We also have in place accountancy support to the executive and a dedicated fundraising team.

We are looking for someone who can demonstrate a strong empathy with our client group and who understand how to work with organisations rooted in a local community. You will bring excellent people and communication skills and demonstrate good team-working.

We are open to applications from people looking for their first Trustee role or who may not have considered being a Trustee before and will provide mentoring to help trustees find their feet.

We are looking to recruit a deputy treasurer with:

A good understanding of financial management and reporting

A recognised accounting, finance or similar qualification

Ability to analyse and communicate financial information to the wider Board

Willingness to provide financial advice and support to the management team as needed

Knowledge and experience of fundraising finance practice in voluntary and community organisations (desirable)

Community researchers wanted to help East London Waterworks Park ensure our community-owned park is inclusive and welcoming for all.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for community researchers specialised to contribute to our community-led working circle who are working on on a listening project to ensure often underrepresented voices in conservation and environmental projects are heard and centred. 

There is opportunity to lead on projects and facilitate the direction of the working circle.

The Inclusivity Circle currently meets monthly on a Wednesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

While your experienced research skills are crucial, we also value your ability to engage with the community and build partnerships. Experience in conducting community-based research or working with community organisations is important. A strong understanding of community dynamics and the ability to collaborate effectively will be invaluable in ensuring your research findings are relevant and impactful. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your research expertise will be vital in shaping our new biodiverse park. By conducting listening research on community needs, and potential park uses, you'll help us create a sustainable and inclusive space. Your findings will inform our design, programming, and outreach efforts, ensuring the park meets the needs of our community and contributes to biodiversity conservation.

Chair of the Board of Trustees

Remuneration:

Travel and subsistence will be paid for attendance at meetings in accordance with the ARFID Awareness expenses policy where required. Board members are not remunerated for their Board/trustee work.

Reports to:

Board of Trustees

Regular Liaison with:

• Board of Trustees
• Executive Directors

Duration of appointment:

Three-year term (with a possible extension of a further three years)

Overview:

Established in 2019 and supporting a community of over 30,000 families ARFID Awareness UK is the only registered UK charity dedicated to raising awareness and further information about Avoidant/Restrictive Food Intake Disorder.  As a not-for-profit, we provide individuals, parents, carers and medical professionals with up-to-date relevant information, research and support.

We are equally committed to supporting medical professionals across varying specialities, by equipping them with the information they need to ensure that their patients receive an early diagnosis and have access to appropriate care.

Our charitable aims are to:

1. Raising awareness about the condition within the medical and associated professions and the general public in such ways as the trustees shall determine;
2. Providing advice and information in such ways as the trustees shall determine to enable and empower parents and carers to advocate for the children in their care;
3. Facilitating research into the condition, the useful results of which will be published for the public benefit;
4. Potentially providing grants of financial assistance to enable economically disadvantaged families to obtain necessary treatment and medication unavailable via the NHS.
5. Advancing the education of the public in the subject of ARFID.

With regards to our structure, we are a Charitable Incorporated Organisation (CIO). As a CIO, our Charity Trustees are protected with limited liability, and whilst they are responsible for helping to manage the organisation, they do not hold dual roles of Company Director as they might with other charity structures.

Our mission is to remove the uncertainty, ambiguity and frustrations experienced by parents, carers and individuals over obtaining a diagnosis and treatment by providing general advice that may improve their journey.

Time Commitment:

Trustees meet twice a year virtually. Meetings last approximately 2 hours.

The Remuneration Committee meets once per year virtually. Meetings last approximately 1 hour.

In addition, Trustees are expected to allow time for reading of papers and preparation for meetings, attending events training and induction.  As a small charity there may also be a requirement for additional input of approximately 1-2 hours per month specific to your professional background and expertise as we continue through a period of growth.

Purpose of the role:

Board of Trustees

The Board of trustees (the Board’) is the body with the legal duty to protect the mission and vision of ARFID Awareness UK and to ensure that it is run in accordance with legal requirements.

The role of the Board is to provide good governance and leadership by: 

• Shaping ARFID Awareness UK’s organisational strategy 
• Approving organisational statutory policy
• Ensuring the organisation’s financial stability and sustainability 
• Appointing the Executive Director/s (overseen by the Chair of the Board on behalf of the Board) 
• Providing support and constructive challenge to the Executive Director/s and their staff
• Setting and monitoring procedures for assessing and managing risk 
• Taking advice from Board members and external specialist advisors 
• Monitoring strategy performance 
• Representing ARFID Awareness UK externally where necessary

As a charity CIO, Board members are charity trustees only. They do not represent any group or organisation in this role and they must act in good faith and in the best interests of ARFID Awareness UK.

Chair duties:

• Chair and facilitate board meetings
• Provide inclusive leadership to the organisation and the Board by ensuring that everyone remains focused on the delivery of ARFID Awareness UK purpose and delivering strategic and charitable aims
• Ensure that the Board is effective in its task of setting and implementing the organisation’s direction and strategy
• Support each trustee to fulfil their duties and responsibilities for the effective governance of ARFID Awareness UK
• Support and constructively challenge the Executive Director/s to ensure that ARFID Awareness UK operates in line with statutory and legal requirements and is effective in its outputs
• Ensure financial probity and that all resources are focussed on achieving the aims and objectives of the organisation for the benefit of the membership and delivery of charitable objects
• Appoint the Executive Directors
• Appoint and support the ARFID Awareness UK Treasurer
• Act as an ambassador of ARFID Awareness UK
• Ensure the smooth running of Board meetings, fostering a collaborative and inclusive environment
• Ensure robust and compliant governance arrangements in adherence with charity and statutory regulation
• Lead Board development activities

Alongside the Executive Director:

• Planning the annual cycle of board meetings and other meetings where required
• Developing the board of trustees including induction, training, appraisal and succession planning
• Addressing conflict within the board and within the organisation,

Where staff are employed:

• Liaising with the Executive Director/s to oversee the organisation’s affairs and to provide support as appropriate.
• Leading the process of supporting and appraising the performance of the Executive Director/s

Person Specification:

Essential:

• Significant experience of charity governance and trusteeship, demonstrating understanding of best practice and regulatory compliance
• Proven experience of chairing boards, committees or senior leadership teams effectively
• Track record of supporting small to medium organisations through periods of growth, change and development
• Strong strategic thinking and planning skills with ability to provide vision and direction
• Excellent facilitation and interpersonal skills, able to build consensus and manage diverse perspectives
• Confident and effective communication skills including active listening and constructive challeng.
•  Ability to work effectively as a member of a diverse team whilst maintaining independence and accountability as Chair
• Understanding of the legal duties, responsibilities and liabilities of charity trusteeship and Chair role

Desirable:

• Senior leadership experience in the charity or non-profit sector
• Experience of supporting and appraising Executive Directors or senior leaders
• Knowledge of the healthcare sector and/or ARFID
• Understanding of charity finance, risk management and compliance frameworks

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Treasurer - ARFID Awareness UK

This is a fully remote role

Remuneration

Travel and subsistence will be paid for attendance at meetings in accordance with the ARFID Awareness UK expense policy where required. Board members are not remunerated for their Board/trustee work.

Responsible to:

Chair of Board of Trustees

Regular liaison with:

• Board of Trustees
• Executive Director/s
• Motion Accountancy

Duration of appointment:

Three-year term (with a possible extension of a further three years)

Overview:

Established in 2019 and supporting a community of over 30,000 families ARFID Awareness UK is the only registered UK charity dedicated to raising awareness and further information about Avoidant/Restrictive Food Intake Disorder.  As a not-for-profit, we work to provide individuals, parents, carers and medical professionals with up-to-date relevant information, research and support.

We are equally committed to supporting medical professionals across varying specialities, by equipping them with the information they need to ensure that their patients receive an early diagnosis and have access to appropriate care.

Our charitable aims are to:

1. Raising awareness about the condition within the medical and associated professions and the general public in such ways as the trustees shall determine;
2. Providing advice and information in such ways as the trustees shall determine to enable and empower parents and carers to advocate for the children in their care;
3. Facilitating research into the condition, the useful results of which will be published for the public benefit;
4. Potentially providing grants of financial assistance to enable economically disadvantaged families to obtain necessary treatment and medication unavailable via the NHS.
5. Advancing the education of the public in the subject of ARFID.

With regards to our structure, we are a Charitable Incorporated Organisation (CIO). As a CIO, our Charity Trustees are protected with limited liability, and whilst they are responsible for helping to manage the organisation, they do not hold dual roles of Company Director as they might with other charity structures.

Time commitment:

Trustees meet twice a year virtually. Meetings last approximately 2 hours.

The Remuneration and Finance, Risk and Investment Committee meet once a year virtually. Meetings last approximately 1 hour.

In addition, Trustees are expected to allow time for reading of papers and preparation for meetings, attending events training and induction.  As a small charity there may also be the requirement for additional input up to 10 hours per annum as required specifically to your professional background and expertise

Purpose of the role:

Trustee (general)

The overall aim of the trustee role is to provide strong leadership, direction and expertise to the governance of ARFID Awareness UK. 

The Board of trustees (‘the Board’) is the body with the legal duty to protect the mission and vision of the FSRH and to ensure that it is run in accordance with legal requirements.

The role of the Board is to provide good governance and leadership by: 

• Shaping ARFID Awareness UK’s organisational strategy 
• Approving organisational statutory policy
• Ensuring the organisation’s financial stability and sustainability, and agreeing the annual operational budget 
• Appointing the Executive Director/s (who is overseen by the Chair of the Board on behalf of the Board) 
• Providing support and constructive challenge to the Executive Director/s and their staff team 
• Setting and monitoring procedures for assessing and managing risk 
• Taking advice from Board members and external specialist advisors 
• Ensuring oversight of the financial position of the charity and providing updates to the Board where appropriate.

As a charity and CIO Board members are charity trustees only. They do not represent any group or organisation in this role, and they must act in good faith and in the best interests of ARFID Awareness UK.

Treasurer

• Chair the Remuneration and Finance, Risk and Investment Committee (FR&IC):
• To review progress of financial elements of the operational plan and make recommendations to the Board of Trustees.
• To review the strategic plan in context of financial and budgetary impact. 
• To review the annual budget and make recommendations to the trustees
• To receive and review proposals for new expenditure outside of the annual budget
• Advise the Remuneration Committee on the affordability of any changes to pay and or benefits.
• To receive reports at each meeting on financial performance and report as required to the Trustees
• To develop an Investment Policy and strategy
• To review the draft annual accounts along with the audit report, ensuring they are in accordance with relevant accounting standards and Charity Commission guidance

Person specification:

Essential:

• A financial accountancy qualification or equivalent experience (eg ACA, CIMA)
• Experience of investment, strategic planning and budgetary planning 
• Ability to work effectively as a member of a diverse team whilst keeping in mind the responsibility of being an individual trustee
• Experience of guiding an organisation through growth and change
• Confident and effective communication skills including listening skills
• Understanding of the legal duties, responsibilities and liabilities of trusteeship 

Desirable:

• Knowledge or experience of the charity sector 
• Knowledge of the healthcare sector and/or ARFID
• Experience of board or committee membership in a charity, public sector or commercial organisation.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Bid Manager to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender opportunities.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Bid Manager to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities

The Role Description:

Bid Management: Lead and manage the entire bid and tender process, ensuring submissions meet deadlines and align with client requirements across the UK & Ireland.

Proposal Development: Collaborate with internal stakeholders to develop tailored, high-quality, and persuasive proposals that align with our value proposition.

Stakeholder Engagement: Work closely with sales, operations, legal, and clinical teams to gather critical input and ensure accurate, compliant, and compelling submissions.

Market Analysis: Stay informed on market trends, tender opportunities, and competitor activity to identify and secure strategic opportunities.

Compliance: Ensure all submissions adhere to company standards, client specifications, and relevant regulatory requirements.

Process Improvement: Continuously refine bid processes, content libraries, templates, and tools to enhance efficiency and effectiveness.

Post-Submission Activities: Manage debrief processes and gather feedback to inform future submissions.

Key Duties and Responsibilities:

• Lead AHO bids: Manage the whole bid process with a hands-on approach.
• Create strong responses: Tailor solutions that clearly show our value.
• Support growth: Work with Business Development and Marketing to boost propositions.
• Drive best practice: Lead bid qualification, governance, and reviews.
• User-focused: Understand needs and clearly present our solutions.
• Know the landscape: Medical, research industries, and opportunities.
• Know our strengths: Stay sharp on our services and competitors.
• Seal the deal: Coordinate smooth contract closures.
• Stay tidy: Keep the bid library updated and accessible.
• Keep comms clear: Align stakeholders throughout the process.
• Stay compliant: Follow governance and secure approvals.
• Push for quality: Lead reviews to ensure high-standard submissions.
• Maintain the opportunity pipeline: utilising CRM and creating reports for management.
• Taking the lead on other business development activities, such as award submissions, whitepapers, and sales collateral.
• Supporting every stage of the sales funnel: by working closely with marketing, sales, implementation, and operations teams.

What are we looking for?

Person Specification: What You'll Bring:

• At least two years of proven experience in bid and tender management, preferably within the healthcare (NHS & private), medical, or technology sectors.
• End-to-end bid management experience: A minimum of 4 years' experience leading the whole bid process.
• Preferred qualifications include a degree in Business, Communication, Marketing, Creative Writing, English or equivalent.
• APMP Certification is also desirable.
• Sector versatility: Experience with both public- and private-sector bids in the medical, biotech, biomed, health, and social sectors is preferred.
• Industry knowledge: Understanding of contact centres and/or customer experience is essential.
• Commercial acumen: Strong business sense, negotiation skills, and a hands-on approach.
• Resilience under pressure: Able to thrive in a fast-paced environment and meet tight deadlines.
• Detail orientation: High attention to detail to ensure quality and accuracy.
• Growth mindset: Self-motivated, proactive, and focused on continuous improvement.
• Strong communicator: Confident and articulate, with the ability to build trusted relationships across stakeholders.
• Time management: Skilled at prioritising tasks and managing competing deadlines.

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex and high-stakes journey. impact

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free. You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Head of Bids and tenders to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender submissions.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Head of Bids to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities will include:

• Overall responsibility for delivering high-quality, accurate, compliant and commercially sound proposals on time, to budget, with inputs from key stakeholders.
• Responsible for the coordination and management of all Bid activities, for ensuring that Bid Plans are put in place and that all internal inputs are received promptly to meet Bid submission timescales.
• Responsible for the receipt, management, control and coordination of all external and internal information and documentation with respect to the enquiry and for the team acting as custodian for Bid documents, including all approved internal documentation signed by the Organisation.
• Responsible for compliance with all internal Bid policies and procedures and for passing internal and external audits.
• Contribute to the overall Bid strategy alongside other stakeholders.
• Responsible for the overall leadership of the team and ensuring that individuals within the team are given appropriate opportunities to grow and develop, and that the team maximises performance by creating and fostering a positive, can-do attitude and outlook on an ongoing basis.
• Responsibility to ensure that improvements are identified and those agreed upon are implemented continuously to support the growth and development of the team and those within it.
• There is a need to keep good records and to create and measure metrics on bidding performance to both review performance and drive continuous improvement in a key area of the business.
• Responsible for mentoring and training Bid Managers and Bid Writers to ensure they are up to date with bid requirements and improve their competence.

What are we looking for?

Education, Skills and Experience: Requirements

Essential:

• At least three years of experience in successfully leading teams within a bid environment.
• Proven track record of improvement and achievement - processes and people
• Keen understanding of numbers, spreadsheets, VOP/invoices, rates, cash flow, milestones, negotiations, and pricing audits.
• Ability to write strong proposals and experience as an estimator
• Excellent communicator (written and verbal) with local and international customers, and with an appreciation of cultural differences
• Ability to persuade and influence others
• Ability to lead team by example, with the ability to foster and maintain effective relationships with internal and external stakeholders
• Ability to work to deadlines
• Strong business/commercial acumen
• Keen attention to detail
• Commercially sound judgement
• Strong negotiation skills.
• Strong financial skills

Desirable:

• Leadership qualification (CMI or ILM)
• Experience with an integrated project management / ERP system (Enterprise Resource Planning)
• Experience in bidding roles in the Medical, Biochemistry, Biomedical, Public Services, Global Health, Humanitarian, NGOs, Public Health and Social Care industry
• MBA, Professional Qualification or formal leadership Qualification (CMI, ILM)

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge of bids will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex, high-stakes journey.

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free.  You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

Inclusive Boards is pleased to be supporting Child Action Northwest (CANW) in their search for Trustees.

CANW is a charity dedicated to supporting children, young people, vulnerable adults and families who need help and we’ve been doing this for 130 years.

Our history stretches all the way back to the founding of Blackburn Orphanage in 1886. A lot has changed since then, but many of the challenges facing those in need are similar today.

We have the experience and the passion to focus on the support needed by children, young people, families and communities across the North West and beyond.

CANW is seeking to recruit up to four new Trustees. Applicants should bring all of the following skills, experience and attributes: 

• A commitment to the organisation

• A willingness to devote the necessary time and effort

• Strategic vision

• Good, independent judgement

• An ability to think creatively

• A willingness to speak their mind

• An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship

• An ability to work effectively as a member of a team

• A commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.

We are particularly interested in hearing from candidates with skills in one or more of the following areas: Finance and treasury, Commercial Law, Business Development and Growth, and Digital.

At CANW, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive and to being a place where all belong. We are keen to ensure our board membership reflects our values and therefore particularly encourage applications from candidates who represent faith and cultural communities and from young people especially those who may have lived experience of the care environment.

By joining our board, you will contribute to a cause that truly matters and have the opportunity to make a lasting difference in the lives of the children, young people, vulnerable adults, and communities we serve.