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Top job
Equal People Mencap
Multiple Locations
£34,853 per year
CQC Registered Manager required for growing Floating Support service in RBKC & Westminster.

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Page 1 of 1
London, Greater London
W10, London
£34,853 per year
Permanent, Contract, Full-time
Job description


 At Equal People mencap, we are proud of our 35-year history of supporting people with learning disabilities, autism, complex needs and experiencing mental health needs. We support adults at risk and vulnerable children in RBKC and Westminster. We offer a wide range of support options and activities.

We aim to support each individual to pursue their aims and dreams, live the life they choose and access, participate in and contribute to their local, and the wider community as much as they wish.

Our Charity has member representation at every level, including 50% of the Board. Inclusion, dignity, respect and the promotion of the rights, opportunities and choices of the vulnerable adults and children we support are key to our ethos and values.

We are rapidly growing and now provide over 1,200 hours per week of support We aim to be the best social care employer in London.


 As the Floating Support/CQC Manager

· You will manage the support, care, and housing services.

· You will be registered with the Care Quality Commission as the registered Manager for EPM services responsible for ensuring the charity abides by all relevant guidelines and legislation.

You will coach and mentor your team to:

· Embrace a person-centred approach;

· Enable the people we support to achieve their full potential and to participate in and contribute to their local and the wider community.

· Develop person-centred support plans with individuals that promote

community integration, health and well-being, and increasing independence.

· Facilitate networks of support involving families, advocates and health and social care professionals, educators and employers.


1. Ensure everyone  receives a service that:

·  plays to their strengths.

· helps them overcome barriers.

· achieves the outcomes they wish.

· works to increase everyone’s independence, opportunity, choice and control.

· has a positive view of risk-taking whilst ensuring awareness of safety, security and safeguarding.

2. Work in a consistent and positive way with managers and other team members to ensure receive a great service from the whole team. Ensure all  EPM policies and procedures are followed e.g. that:

· support plans, referrals and risk assessments are followed up, actioned and reviewed.

· medication processes are adhered to.

· money is managed effectively.

· health and safety practices are carried out.

· records on the Charitylog database are kept up to date.

· information is communicated to staff, members and families in a timely  and accessible fashion.

3. Actively lead the Floating Support Team’s development through coaching, training, supervision, appraisals and team and management meetings.

4.  Work alongside the CEO, Network Hope Manager and Trustees to develop and action strategic plans to maintain, develop, and promote EPM and our services. Receive mentoring from the Chairman.

5. Promote best practice across the service and the organisation through participation in external and organisational wide projects and forums.

6. Participate in the emergency on-call emergency rota (approx 4-7 nights per month) - £20 per night).

7. Take lead responsibility for the performance and delivery of the support contracts, overseeing the FS Team Leader who leads the children's support services.

8. Ensure performance standards are evidenced and quality is upheld in everything that the team’ do in complying with relevant CQC, contractual and organisational standards, outcomes and procedures.

9. To provide written and verbal reports on outcomes to Trustees at the regular Council of Management Meetings. To monitor and review service user and carer feedback, complaints and incident reports and use this information to inform and improve future services and practice.

10. Lead and manage the team to support personalised rota planning via Charitylog (inclusive of day, night and overnight activity).

11.  To lead the Housing Management service, working with the FS Team leader to ensure tenancies are managed appropriately, records maintained, and reports completed for Housing Associations in a timely fashion.

12. To be responsible for, or delegate recruitment of staff and provide excellent leadership, direction and effective management of the team’s resources and finances.

13. To plan, set and manage project budgets appropriately. To ensure project and individual finances are recorded, managed and monitored appropriately.   

14. Ensure professional standards and best practice act as key drivers within a culture of continuous service improvement, value for money and safe practice.


EPm operates within a constantly changing environment and as such work priorities and targets may change. The organisation reserves the right to make reasonable changes to the job description and accountabilities in order to introduce other duties that occasionally arise, which fall within the role.

As the Floating Support/CQC Manager, you will have training and development along with mentoring support from the Chairman to ensure you are confident delivering the quality of leadership and support we think staff deserve that will support their professional development.

During the probation period you will be provided with clear guidelines of what is expected. This includes: an induction, Care Certificate Training and other mandatory training, supervision, team and management meetings.

 The  skills qualities values & thos we are looking for



  • Experience of supporting people with learning disabilities or mental ill health.
  • Track record of enabling choice and control to be a reality for all those supported.
  • Experience of developing strong relationships with individuals and families built on trust and respect
  • Experience of leading and developing teams.
  • Experience of managing budgets.
  • Experience of managing shift rotas.
  • Experience of leading change within large teams and improving the quality of support provided.
  • Experience of a range of communication methods

2. Knowledge and/or Qualifications


  • Awareness and understanding  the challenges likely to be faced by the adults and children we support.
  • Knowledge of essential Care standards, Safeguarding and regulatory frameworks.


  • Management qualification or relevant social care qualification
  • Knowledge of welfare reform/benefits
  • Skills Abilities and Attributes


  • Able to motivate others and build their confidence to try new things, meet new people and achieve
  • Be a person who is willing to share and involve others. Be a team player as well as being able to work on your own initiative.  
  • Able to lead, manage and motivate the team you work with and to embed positive, person-centred values and behaviours within the team.
  • Able to use a range of ways to help the team learn and develop both individually and collectively.
  • Confident when developing internal and external networks.
  • Organised and able to plan for yourself and with the teams you manage
  • Able to analyse information to write succinct and accurate reports.
  • A proactive learner: someone keen to learn new things and other ways to approach issues. Someone who can learn from a mistake and who is open to feedback.

4. Communication


  • Able to communicate clearly, verbally and in writing to groups, individuals and in meetings.
  • Understands the importance of regular, clear and informative communications to and with all staff.
  • 6.Technology


  • Able to use a range of technology, internet, databases, emails, Microsoft office, excel, smartphone, laptop.



  • Ability to work within a team structure and understand the importance of teamwork in relation to achieving desired goals and outcomes
  • Recognise the strengths and weaknesses within the team and individuals and offer support as required.



  • Prepared to work across London as required
  • Prepared to work unsocial hours
  • Prepared to take part in the Emergency out of hours on-call rota

9. Health and Safety


  • Able to take a lead in ensuring all service users staff, volunteers and others are safe and have the equipment and/or information they need.
  • Able to ensure all staff are aware of and follow EPm’s health and safety policy and procedures and complete and renew all health and safety policies and procedures.

Applicants will be required to demonstrate on their application form and at interview how they meet the job description and person-specification.

The successful applicant will need to complete an enhanced DBS check and provide two satisfactory references before an offer of the post is confirmed.

Please send your CV via the site. We will then send you a short application form.

Closing Date: 28th April 2021 - Interviews w/b 3rd May -  73 St Charles Square W10 6EJ 

Additional documents
Job Description (.pdf)
EPM Fs CQC Manager Person Specification (.pdf)
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More about Equal People Mencap
Equal People Mencap

Equal People mencap support vulnerable adults and children in West and Central London  to:

  • access, participate in, contr...
Read more

Refreshed on: 13 April 2021
Closing date: 28 April 2021
Job ref: Fs/CQC Manager April 21
Tags: Social Care/Development,Care Management

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