About the role:
The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.
You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.
Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.
You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.
Key responsibilities include:
- Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
- Develop a service framework that delivers a consistent service within clear timeframes.
- Set out clear expectations for enquiry response across all channels.
- Manage daily advice line operations, including work on cases, data and continuous improvement.
- Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
- Develop and manage a high performing team.
Essential criteria includes:
- Substantial working knowledge of advice service delivery frameworks.
- Working knowledge of call handling and client record systems.
- Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
- Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
- A strong background in advice work with proven experience in an advice-giving role.
Key dates:
- Deadline: 9am, Monday 8 July 2024
- Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
- Interview 2: TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
- Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
- Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
- What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
- Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Location: Homebased - London
Job Type: Full time, 37.5 hours with occasional weekend/evening work
Contract Type: Permanent
Salary: £46,225
Benefits: Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme
The Partnership and Engagement Manager is a pivotal member of our team, responsible for driving the strategic development of our corporate partnership function. This role is dedicated to leading and evolving Pact’s strategy to engage, retain, and grow corporate partnerships, ultimately boosting restricted, semi-restricted, and unrestricted income streams.
Job Description
Key Responsibilities
New Business:
• Develop and Manage Pipeline: Build and oversee a robust pipeline of new business opportunities, navigating through the entire funding cycle.
• Identify and Cultivate Potential Support: Conduct research, prospecting, and cultivation to identify and attract potential corporate supporters.
• Diverse and Sustainable Pipeline: Perform horizon scanning to ensure our pipeline remains diverse and sustainable.
• Tailored Partnership Proposals: Create customised and persuasive partnership proposals and pitches.
• Expand Existing Partnerships: Leverage the potential of our current partners to develop new relationships.
• Cultivation Strategies: Implement and monitor effective corporate cultivation strategies, including prison-based events.
Account Management:
• Strengthen Relationships: Enhance our relationships and commitment with both existing and new partners.
• High-Quality Account Management: Provide top-tier account management to support continued commitment and growth, managing 10-14 current partners.
• Corporate Engagement Activities: Organise and execute corporate engagement activities, particularly prison-based, and collaborate with service colleagues to develop initiatives that meet the needs of those affected by imprisonment.
• Inspiring Reports and Updates: Produce compelling written reports and updates as part of partnership plans.
• By taking on this role, you will play a crucial part in driving the growth and sustainability of our corporate partnerships, ultimately contributing to the impactful work we do.
Organisation:
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.
What we offer:
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply:
If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button.
* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
About us
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.
Salary
You may also have experience in the following: Account Manager, Fundraiser, Partnership Executive, Marketing Executive, Fundraising, Partnership, Relationship Manager, Sales, Business Development, Funding, Account Officer, Corporate Partnerships, etc.
REF-214 270
About you
The successful candidate will have proven campaigning and influencing success with a track record of delivering change. You will be an experienced people manager and able to lead multiple projects with limited supervision, as well as have an expert understanding of the political environment in Northern Ireland.
The right person will have a strong network across Northern Ireland’s political parties, including elected representatives, and Government departments, as well as good media connections, which they are able to use to support the delivery of the charity’s public affairs strategy.
About the role
This is an exciting opportunity for an experienced public affairs manager looking to progress their career in a high-profile charity. You will manage the Policy and Public Affairs team in Northern Ireland and lead the delivery of evidence-based and carer-led public affairs, campaigning, media and research activity across Northern Ireland.
With your team you will lead on a wide range of activity including Carers NI’s policy, research and campaigning work; as well as being responsible for the delivery of awareness campaigns like Carers Week and Carers Rights Day; fronting media and social media activity and representing the charity at the highest level of decision-making in Northern Ireland.
Carers NI’s Policy and Public Affairs team also leads on the Carer Poverty Commission in NI, as well as the Advocacy and Voice Project for unpaid carers, which you will be responsible for delivering.
Remote and flexible with regular travel throughout Northern Ireland and some travel across the UK will be required
This is a role we are looking to expand and grow in the coming years, so there will be opportunities for the right candidate to progress in their career at Carers NI.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is 5pm on Friday 28 June 2024.
First interviews will be held on the Monday 8 July. This will be a two-stage interview process.
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.
The client requests no contact from agencies or media sales.