Executive support manager jobs

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for a Head of Security to join us on a full-time, two-year fixed term contract basis, working 36 hours per week.

The Benefits

• £65,000 - £72,000 per annum, depending on experience, with an 8.5% allowance in lieu of overtime/on-call requirements (non-pensionable)
• 26 days' annual leave, plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a new opportunity for strategic security leader ready to shape and deliver a robust, values-driven operating model.

The Role

As the Head of Security, you will define and lead our security operations, ensuring our environments are safe, secure, and welcoming for all. This is a pivotal role that blends strategic oversight with operational assurance, working across teams to embed best practice and resilience.

You’ll support senior leadership and work alongside key partners such as the Met Police in developing and implementing a public-facing security operating model aligned with our legal obligations, contractual commitments, and core values.

You will also ensure comprehensive security risk assessments are conducted across operational teams, identifying and mitigating risks in close coordination with Health & Safety.

Additionally, you will:

• Collaborate with staff to design and implement procedures that reduce risk, respond to incidents, and foster a secure and reassuring environment for visitors and colleagues
• Lead on security governance, ensuring clear documentation, compliance, and reporting of incidents and investigations
• Contribute to the creation of a new internal security policy, supporting the Director of Corporate Services.

About You

To be considered as the Head of Security, you will need:

• Significant experience of strong partnerships with evidence of building and maintaining effective relationships, negotiation and influencing
• Significant experience of conducting, facilitating and documenting effective risk assessments, with appropriate scoring and risk mitigation
• Good knowledge and awareness of relevant security regulations and standards, and relevant legislation
• Effective networking to maintain high profile links e.g. with police, Councils etc through partnership and stakeholder engagement.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

This is a part time (0.4 FTE) and 1 year contract job opportunity. This role is based at our Bloomsbury campus with work across various football facilities across London. We will consider applications to work on a flexible and job share basis wherever possible. 

We are looking for a Football Development Officer to support the delivery of TeamUCL's new focus sport, football. The role combines football delivery with desk-based sports administration and student engagement. We are looking for someone passionate about developing football in all forms - from running beginner friendly sessions to working with students to co-create community volunteering projects. 

Do you have experience delivering sports leagues and events? Do you want to support students to develop professional skills through football? If the answer is yes, then we want to hear from you. Our ideal candidate will be able to deliver football sessions for a range of abilities, have experience of working with and motivating volunteers and good verbal and written communication.

NAPAC is seeking Call and Email Handlers for our support services in Stockport

NAPAC provides the only free national support service for adult survivors of all types of childhood abuse. We offer specialist, confidential support to all adult survivors of any type of abuse, operated by experienced staff and trained volunteers.

NAPAC works closely with the criminal justice and public health sectors. We support survivors to navigate and understand their options with criminal and civil law, and in healing and recovery. Choice is key, and our website provides a lot of free information for survivors and those supporting them. 

As a trusted public-health organisation, people use NAPAC’s services to support their overall health and wellbeing, to build and improve their resilience, and to be able to make brave, positive choices every day – including asking for help when they need it.

Those using our services ask for support with a range of concerns, including anxiety, depression, isolation, navigating relationships, dissociative identity disorder, reporting to the police, domestic and sexual violence, boundaries, and complex post-traumatic stress. For many, contacting NAPAC is a first step to recovering from trauma and leading happier, more fulfilled lives.

NAPAC support service often hear from adult survivors that are disclosing their childhood abuse for the very first time, so sensitivity, safety and confidentiality are highly important.

So, if you are someone who is looking to make a real difference in the lives of the people we support by empowering them through emotional support, and understanding, then this job role is perfect for you. As a support line Call Handler, you will be a key member of our dedicated team, providing emotional support and a safe environment for callers with a wide range of complex issues.

NAPAC offers full training and hands-on support for call handlers with every call they receive. You will use the knowledge and skills you’ve developed through our training to explore issues relating to childhood abuse and it how it effects adulthood and signpost callers to relevant resources and services that can provide more in-depth support. Calls are caller-led, and you will be there to empower each caller to take back control in their lives.

We are looking for someone who is empathetic and resilient with a real passion for supporting people through their healing journey. We want our team to reflect the diversity of the people we support, and actively encourage applicants with different lived experience.

Key Responsibilities:

· Follow confidentiality and safeguarding policies

· Provide appropriate signposting to external services in accordance to callers identified needs.

· Ensuring that key record keeping is maintained to the required standard and contributing to service monitoring requirements

· You will have the emotional resilience to be able to support individuals who may be severely distressed, experienced trauma, and people who may be at risk of harm.

· The ability to think on your feet to support callers who may call during panic attacks or flashbacks

· Excellent communication skills, spoken and written.

· Providing email support to individuals.

· Being flexible in your approach to your work in line with changing and growing needs of the support service.

· To be Caller led and be able to keep your own personal boundaries whilst working in your own unique way.

Salary: £26,520 per annum, pro rata, plus pension and an employee benefits package.

Hours:  17.5 per week (0.5 FTE) to be worked flexibly across the week in person. Remote and hybrid working is not available for this role.

Contract: One year, with possibility of extension subject to funding.

Closing date for applications: 10am Monday 1 September 2025.

Application is by completion of the NAPAC application form. CVs cannot be accepted.

Interviews: Shortlisted applicants will be contacted directly. We anticipate interviews in early September in person at our Stockport office.  

The job description and application form are also available from our website 

Corporate Partnerships and Philanthropy Lead

Your new Company

Midlands Air Ambulance Charity is one of the busiest and most recognised air ambulance services in the UK. For over 30 years, they have been saving lives across Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire, and the West Midlands, providing pre-hospital critical care to some of the most seriously ill and injured patients.

They operate three air ambulance helicopters and a fleet of critical care cars, responding to an average of 4,500 missions every year. Their highly skilled clinical teams deliver hospital-level treatment at the scene, giving patients the best possible chance of survival and recovery.

As a charity, they receive no direct Government or NHS funding for their daily operations and rely on the generosity of their supporters, volunteers, and partners. Every mission is only possible thanks to the commitment of their people and the communities they serve.

Joining Midlands Air Ambulance Charity means becoming part of a passionate, professional, and supportive team that is dedicated to making a real difference, every single day.

Your New Role

The Corporate Partnerships and Philanthropy Lead is responsible for overseeing income generation from corporate partners and growing high-value support from major donors to fund the vital work of Midlands Air Ambulance Charity.

This newly created role will develop and implement strategies and plans across two areas:

• Oversee a team focused on building and maintaining corporate partnerships with businesses across our six-county operating region, covering Gloucestershire, Herefordshire, Shropshire, Staffordshire, West Midlands, and Worcestershire.
• Engage major donors and secure transformative gifts both on an individual basis as well as part of a bespoke programme.

The Corporate Partnerships and Philanthropy Lead will be responsible for ensuring effective prospecting and exceptional supporter stewardship, maximising income generation in the short, medium and long term.

The role presents an exciting opportunity for an experienced high-value fundraiser to work in close collaboration with our CEO and senior leadership team, and Chair and wider board of Trustees, to develop these two key income streams.

The post holder will be creative, an outstanding communicator, and a natural networker, skilled in unlocking new opportunities and securing transformational five and six-figure gifts.

Person Specification

Essential

• Educated to Further/Higher Education level or equivalent experience.
• Line Management experience
• Significant experience in major donor and/or corporate fundraising.
• Proven ability to secure high-value gifts and develop strategic partnerships.
• Experience in budget management and working at a strategic level.
• Strong relationship-building, communication, and negotiation skills.
• Organised, target-driven, and solutions-focused.
• Confident using CRM databases and MS Office.
• Full UK driving licence and flexibility to work occasional evenings/weekends.

Desirable

• Fundraising qualification (e.g. IoF Diploma).
• Experience in healthcare or emergency services charity.
• Familiarity with Access CRM.
• Existing corporate/HNWI networks in the region.
• Understanding of marketing/communications

What they offer

• A collaborative and creative work environment
• Salary £45-50k
• 37.5 hours per week
• Flexible working (e.g. be willing to travel to the Charity Headquarters 3 days per week and then the other 2 days would be a combination of WFH and travelling out and about across the patch for meetings etc (sometimes the split between office/WFH/out about will increase or decrease depending on business needs for certain projects). Please note after successful completion of the 6 month probation period they will reassess this expectation once the role has bedded in. They will review and consider the role becoming more field based but there would still be clear office time expectations.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

The West Midlands Synod of the United Reformed Church (based in Yardley), is looking for an individual to provide technical expertise on buildings and property in support of Synod Officers, members of Synod Committees and local churches.

The successful candidate will be working to a wide brief and is expected to undertake a range of duties including, but not limited to, advising and initiating action on property issues in local churches, overseeing quinquennial inspections and manse inspections, and providing advice on property-related matters to Synod Committees.

We are looking for someone who:

• has experience of property matters either through extensive operational management or through the practice of a relevant profession, while holding appropriate qualifications at higher or professional level
• has some knowledge of charity procedures
• is a team player and is used to working collaboratively
• possesses effective oral and written communication skills
• possesses sound IT skills
• has a willingness to work within the Christian ethos of the United Reformed Church
• can work flexibly with some evening and weekend work

In return we can offer a friendly, supportive and flexible working environment, five weeks’ annual leave and a contributory pension scheme.

We do not accept CVs and require candidates to fill in an application form to ensure we consider each person on equal terms. We follow United Reformed Church Safer Recruitment Policy and Practice.

Closing date for applications: 9am on Monday 8 September 2025. Interviews will be held in the week beginning 15 September 2025.

London’s Air Ambulance Charity delivers first-class, world-renowned training via The Institute of Pre-Hospital Care. It has influenced clinical guidelines, governance standards, and the practice of air ambulances in the U.K, Europe and Australia. 

We are seeking to appoint an organised and enthusiastic Clinical Courses Co-Ordinator to join our friendly team on a full-time basis. This role will assist with all aspects of the activities of our clinical training programmes within The Institute of Pre-Hospital Care. The Clinical Courses Co-Ordinator will work closely with our clinical and operational teams from both the HEMS and PRU services along with our university colleagues and degrees faculty. 

Reporting to the Degrees Manager, the post will have responsibility for assisting with all aspects of the delivery of the clinical course programmes. The post holder will be an integral part of the Institute team working closely with other members of the wider charity team.

You will be a highly organised and experienced person with a can-do attitude, meticulous attention to detail and excellent communication skills. 

If you have a keen interest in supporting the delivery of high-quality clinical training courses please apply today!

The Role

This is an exciting opportunity for a proactive and organised Project Coordinator to support the successful planning, coordination, and delivery of Magic Me’s impactful intergenerational arts projects. This role is perfect for someone passionate about community engagement, eager to gain hands-on experience, and build a foundation for a future career in the arts and/or project management. You will be instrumental in ensuring the smooth logistical and administrative operation of our projects, contributing to high-quality delivery. At Magic Me, we believe in the power of diverse talent to drive innovation and create a powerful organisational culture. We actively encourage applications from individuals of all backgrounds, including those from minoritised communities and disabled candidates, as we strive to build a team that reflects the rich tapestry of the communities we serve. We welcome applications from everyone and are particularly interested in hearing from candidates who identify as men, those from the Bengali community and disabled and D/deaf candidates - all of whom are currently underrepresented on our team. For this role, we are also especially keen to hear from local candidates with knowledge of Tower Hamlets and surrounding boroughs.

Location: Bethnal Green, E2, East London
Salary: £26,000 - £30,000 per annum, pro rata
Contract Duration: Permanent
Working Hours: 3 days per week (21 hours)
Reporting to: Project Manager

About You

You are an organised and communicative individual, eager to support our programme team with project delivery. You thrive in a collaborative environment and are comfortable engaging with people of all ages. With a keen eye for details and a proactive approach, you are ready to assist in everything from scheduling and booking spaces to managing project materials and supporting participant recruitment. You are adaptable, able to work both independently and as part of a team, and committed to Magic Me’s mission of enriching lives through intergenerational arts. Your community and cultural awareness, and sensitive approach will ensure inclusivity across all activities.

About Magic Me

At Magic Me, we envision a world without ageism, where everyone can express their creativity and reach their full potential. Our mission is to inspire change – for individuals, communities, and systems – through impactful art, fostering connections between generations. For over three decades, we've pioneered intergenerational arts practices, creating innovative projects in the vibrant borough of Tower Hamlets and leading the way in creative care home work across London and Essex. Our work transcends social boundaries, addresses isolation, and builds valuable community connections.

Key Responsibilities

As Project Coordinator, you will be responsible for:

• Project and administrative support:
  • Assisting the Project Manager with coordinating project logistics, including scheduling, booking spaces, and organising refreshments.
  • Updating project budgets and submitting invoices to the Bookkeeper.
  • Supporting the Project Manager in planning and delivering performances, exhibitions, and events.
  • Managing the materials inventory and sourcing environmentally friendly resources for workshops.
• Project promotion and participant engagement:
  • Helping to manage communication with participants and partners.
  • Assisting with volunteer coordination.
  • Supporting participant recruitment efforts for projects.
  • Helping to raise Magic Me’s profile by sharing images and stories for social media content.
• ​Monitoring, evaluation and reporting:
  • Assisting the Project Manager with data collection for project feedback and ensuring continuous learning.
  • Supporting the programme and development teams with preparing reports for funders and internal use.
  • Assisting with reporting by keeping accurate records of participant engagement and feedback.
• Administration and team collaboration:
  • Undertaking general administration tasks related to project activities.
  • Supporting the wider Magic Me team through the management of Petty Cash (training for Xero will be provided).
  • Participating in training and development opportunities to deepen knowledge and prepare for a future career pathway within Magic Me.

See our person specification within the job pack for further details.

Our Offer & Benefits

• Salary: £26,000 - £30,000 per annum, pro rata.
• Holiday: 25 days and bank holidays (pro-rata) + days between Christmas & New Year. Additionally, we are trialling an additional week of leave during August 2024 and 2025, which may be offered in 2026 if successful.
• Other benefits: 3% pension contribution, flexible working negotiable, hybrid working negotiable, weekly 1:1 wellbeing meetings. We prioritise staff development and you will receive regular support and mentorship from your line manager, dedicated to helping you develop your skills and grow.

Why Join Magic Me Now?

This is an exciting moment to join Magic Me! We are embarking on our next stage of evolution with our current CEO departing at the end of 2025 and two of our current leadership team stepping into joint CEO roles. As Project Coordinator, you will play a vital role in supporting our programme delivery and ensuring the smooth running of our projects during this exciting period. You’ll be supporting a diverse and impactful programme, having the chance to work on the next iteration of our exciting community intergenerational project, Creative Mix. Previous Project Coordinators have supported the filming of our award-winning Her Story, Our Inspiration project and the delivery of the recent Recipe for Belonging exhibition. You will also contribute to our pioneering initiative, Spark, that trains care home staff in leading sensory-based arts activities to support resident's creative expression. Your work will directly contribute to building valuable community connections and combating social isolation. This is a fantastic chance to contribute significantly to our mission under a new leadership team and acquire skills in project delivery through access to training and on-the-job development opportunities. We offer a dynamic and supportive environment which will help you prepare for a future career pathway within Magic Me and the wider creative arts community.

How to Apply

If you're passionate about our mission and ready to take on this exciting role, we'd love to hear from you! For an informal chat about the position, feel free to reach out to us.

If you require an alternative job pack or application format or support to apply (e.g., due to disability, limited internet access, or language barrier), please contact us by August 20th to discuss how we can assist you.

Application Process:

• Applications are open until 9am on September 3rd.
• Potential Project Coordinators will be shortlisted for interviews which will take place on
• Thursday, September 11th at our offices on Pott Street in Bethnal Green.
• We will ask you to complete a short task and then interview with members of the Programme Team.
• We hope to let candidates know the outcome of the interview process soon after interviews.
• The planned start date for this role is currently Monday, September 22nd (or as close as possible).

Please note: We do not accept applications submitted via external websites. All applications must be made directly through the University of Manchester Students’ Union website.

Our Senior Officer Development Coordinator supports the elected leaders of the biggest charity in Manchester to make impactful change for students, to develop their skills and to thrive in their roles.

The University of Manchester Students’ Union’s mission is to ensure that each student has equitable opportunities to unlock their potential. We support students to make the most of Manchester and leave university prepared and capable of shaping the world around them. We support the journeys of our 47,000 members through their time at University, providing volunteering opportunities, jobs, student group support, leadership opportunities and more. We campaign on their behalf to make student life better and have connections all the way from the Mayor’s Office to the House of Lords.

The Students’ Union is led by eight Exec Officers, directors of the organisation who are elected from the student body every year. The role of the Senior Officer Development Coordinator is to coordinate and deliver their induction package, ensuring they’re skilled up to make a difference during their time with us; to support them to develop far-reaching projects and campaigns that achieve their goals; to coordinate professional development opportunities that grow their career prospects; to support the team to work together effectively; and to ensure Officers end their time with us feeling supported and satisfied.

Job Title Director of Marketing and Communications

Reporting to Chief Executive

Working Hours 37.5 hour working week, 9:00 to 5:30 Monday to Friday to include some evening and weekend hours as required

Location Onsite at the Company office in Fitzrovia (currently 175/176 Tottenham Court Road) and surrounding local area as required to carry out the duties of the company. Flexibility for one day pw working from home.

Job Purpose

This role is a senior leadership team member and strategic lead for all corporate and consumer communications, member business engagement and marketing.

The relationship with our business community is essential to the success of The Fitzrovia Partnership (TFP) and the delivery of the organisation’s vision and it is a key part of our strategy to ensure that businesses are aware of us and the services and projects we deliver. As such you would be responsible for the delivery of member engagement.

You will lead the marketing and communications function and manage the Marcomms team, continually developing and implementing effective marketing and communications strategies clearly articulating TFP’s vision, aims, projects and services.

Finally, you will provide strategic oversight and development for:

· Member communication strategy including BID renewal communications

· Consumer communications and campaigns strategy

· Social, wellbeing, member event and training programmes

· All communications channels including newsletter, websites, social media

Key Duties and Responsibilities

Senior Leadership

· To play a role together with the CEO and the Director of Policy and Place in setting the overall vision of the organisation and ensuring delivery specifically in relation to the agreed business plan.

· Have a key role working closely with the Board and relevant sub-groups.

· To represent the organisation publicly as required, and step in for the CEO as required.

Member Engagement

· Driving, developing and ensuring implementation of the member engagement strategy.

· Ensuring effective account management contact with member businesses.

· Developing a detailed mid-term consultation and review.

• Overseeing market research and consultation such as surveys, customer questionnaires and focus groups to inform the development of plans, projects and services.

· Ensuring effective response management to enquiries from members (levy paying businesses) and stakeholders.

· Ensuring the company database is maintained as an accurate source of interactions with businesses and members, and is actively utilised to best effect.

· Ensure a programme of engagement is in place with the business community, charities and Not for Profit organisations to develop outreach projects including volunteer days and CSR activities for our business members.

Strategy and oversight

· Developing and ensuring implementation of an effective Marketing and Communications strategy aligned to business goals.

· Producing an Annual Marketing and Communications Plan to implement the strategy effectively communicating and supporting our vision, projects and services.

· Developing and ensuring implementation of communication, marketing and activity strategies to deliver the aspirations of new work streams.

· Continual building of insights from businesses on their specific needs and requirements.

· Advising the Senior Leadership Team on brand, campaigns and public engagement.

· Owning and developing key messages for all main programme streams.

· Owning the brand identities including their evolution and ensuring full brand guidelines are in place.  

Consumer Marketing

· Developing and ensuring implementation of an effective consumer communications strategy.

· Leading on development of collateral centring around the TFP website and social media.

· Oversight of consumer campaigns and ensuring effective evaluation and impact studies.

· Overall responsibility and accountability for the events programme including risk management governance.

· Experience of design and working with/commissioning designers.

Projects

· Developing, refreshing and ensuring implementation of project specific communications (new and existing).

· Providing creative input and Marcomms elements of new, placemaking and cultural projects.

· Identifying and securing brand-aligned sponsorships to enhance destination campaigns.

· Driving joint marketing with businesses, tourism and media partners.

· Structuring BID renewal communications based on insights gained throughout the BID term.

Communication and Marketing Channels and Collateral

· Ensuring production of high quality and effective collateral.

· Considering and where appropriate developing new communications channels.

· Ensuring TFP’s messaging is clear, effective, accurate and alive to different audiences and local and other sensitivities.

Team Leadership

· Leading and developing a high-performing, collaborative MarComms team

· Managing MarComms budgets, procurement, KPIs, forecasting and reporting to ensure best value and effective impact.

· To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required.

Sustainability Statement
The Fitzrovia Partnership is committed to sustainable urban development across environmental, social and economic priorities. Our work supports the UN Sustainable Development Goals, particularly those focused on climate action, health and wellbeing, inclusive economic growth, responsible consumption and sustainable cities. All roles contribute to this commitment, whether through direct project delivery, partnership working, day-to-day operations or procuring services. Staff and contractors are expected to support our ambition to be a responsible and sustainable organisation, helping to improve outcomes for Fitzrovia and its communities.

Person Specification

- Strong and proven experience of developing, shaping and ensuring implementation of marketing and communications strategies.

- Experience in corporate and consumer marketing and communications.

- Comprehensive knowledge and understanding of marketing and communication techniques and strategies, positioning and implementation of brand management identities.

- Degree-level or professional equivalent qualification in Marketing and/or Communications.

- Confident interpersonal and communication skills for face to face and remote interactions.

- Staff management and development experience gained first-hand.

- Evidence of leadership presence and contribution to an organisation.

- Exceptional personal planning, project management and organisational skills.

- Adept at independent working taking accountability for own and team’s workload and timely deliverables of work, along with the flexibility to adapt to change.

- Ability to communicate and work cohesively and collaboratively with a wider team and colleagues.

- A flexible approach, professional outlook and positive attitude is essential.

- Proficient in canva, media databases, CRM systems, social media management dashboards, web CMS.

- Ability themselves and to instill in others to work to tight deadlines whilst caring to ensure a high standard of work quality.

- Confident in managing stakeholders, suppliers and cross-functional teams.

How to apply

Please send your CV and a supporting statement of no more than two sides of A4 outlining your suitability and motivation for the role.

Closing date: August 31st 2025 at 12:00hrs

If this sound likes the opportunity for you, please apply now. If you would like the opportunity to talk to our CEO ahead of applying please email us.

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions, or any disability and require reasonable adjustment/s to any part of the selection process then please contact us.

Family Support Worker

Location: Office-based in North Shields

Responsible to: CEO

Hours: 22

Salary: £23,690 - £25,235 (pro-rata for part-time hours)

Main purpose of the post: 

• To offer support, information and advice to parents and carers who have been referred to Acorns services, in North Tyneside and potentially into Northumberland
• To provide or facilitate advocacy for parents/carers seeking help from, or needing support with dealing with other agencies
• To support the Family Support Service Co-ordinator to develop enrichment and engagement activities for parents and carers 
• To support and develop volunteers to provide enrichment and engagement activities for parents and carers 
• Support parents/carers on a 1-1 basis to develop their confidence and emotional wellbeing and reduce their sense of isolation
• Manage own caseload by maintaining accurate and confidential  records of all cases, monitor outcomes and work in a proactive manner to support and further develop service provision
• Develop methods to elicit the views of parents/carers and prepare reports that will feed into the evaluation of the service 
• Produce reports highlighting positive areas of work, case studies, areas of concern and summary of outcomes, when required
• Plan and deliver training and awareness raising sessions to multi-agency teams and service users
• Prepare accurate monitoring reports and statistical information
• Participate in regular training opportunities
• To respect diversity and support clients to access services on an equitable basis
• To comply with Acorns equal opportunity statement at all times

Administration:

• To provide regular reports as required
• To record appropriate data 
• To maintain accurate paper and electronic records as required 

Equal Opportunities:

• To comply with and implement Acorns equal opportunities statement at all times.
• To respect diversity and support clients to access services on an equitable basis.

Please Note: This job description is not exhaustive.  The post holder will be expected to adopt a flexible approach to the tasks, which may vary from time to time following discussion with line management.  Any variations, however, will be in keeping with the general profile of the post.

Person specification

Qualifications - Essential 

• A good general level of education to level 3

Qualifications - Desireable

• Qualification in information advice and guidance, e.g. NVQ
• IDVA Qualification

Assessed by application, certificates, interview

Experience and Knowledge - Essential

• Experience of working with vulnerable client groups 
• Experience of case work and record keeping including recording case notes
• Experience of advocating on behalf of service users 
• Knowledge and experience of child protection procedures and confidentiality
• Competent user of IT systems
• Experience of multi-agency partnership working
• Knowledge of domestic violence and the effects on victims and children

Experience and Knowledge - Desirable

• Knowledge of legal frameworks/court legislation for domestic violence
• An understanding of the relevant socio-economic factors in the local area 
• An understanding of local services and agencies in order to signpost service users effectively when required
• Use of CRM systems to manage and record client work

Assessed by application, certificates, interview

Skills and Abilities - Essential

• Good interpersonal and communication skills
• Enthusiastic, self-motivated approach with ability to think creatively and apply initiative
• Able to work constructively as part of a team
• Ability to manage time effectively, work under pressure and to deadlines while maintaining high standards of work
• Flexibility to work outside of ordinary office hours if required
• Commitment to the principles of equal opportunity and the empowerment of individuals
• To work with service users in a non-judgemental manner 

Skills and Abilities - Desirable

• Analytical and report writing skills

Assessed by application, certificates, interview

Job Summary

CAAS provides an Autism and ADHD Support Service across the 8 boroughs of NW London from our base in Eastcote and offices around London. We offer information, advice, and support to ADHD/Autistic people, their families, and professionals, with the aim of improving quality of life and building neurodivergent-aware communities.

In this role, you will join the established CAAS adult team to support, educate, and empower ADHD/Autistic adults (diagnosed or self-identified) across NW London.

You will:

· Provide one-to-one information, advice, and practical task-based support.

· Facilitate online and in-person peer groups, courses and workshops sessions.

· Help develop resources that increase understanding of ADHD/Autism and pathways to support.

· Signpost to local and national services, community groups, and specialist support.

· Work with professionals to share good practice and promote reasonable adjustments so services are more accessible to ADHD/Autistic adults including delivering short training sessions to professionals.

The role requires:                             

· A strong commitment to supporting ADHD/Autistic adults to improve quality of life and self-advocacy.

· Excellent communication and active listening skills, including the ability to adapt to different communication preferences.

· Excellent organisation and record-keeping.

· Confidence in group facilitation and delivering training.

· Ability to collaborate across health, social care, education, and community settings.

· Strong keyworker/caseworker skills

· Ability to self-manage diary skills, case load and accurate record keeping.

Key Responsibilities – Supporting ADHD/ Autistic Adults

Providing individualised task-based support

· Provide one-to-one ad hoc, tailored support for pre-and post-diagnosis (with the support to be co-produced by the service user). This support may include, but is not limited to:

· Practical support with communication or executive functioning tasks and activities such as making calls, form filling, applying for benefits, and planning their week.

· Working within a “help you to do it” model, encouraging skill building and self-advocacy.

· Support with applications for further education and employment

· Maintain and update our public-facing ADHD Resource Board, and foster relationships with other support organisations to strengthen our signposting and referral pathways.

Facilitate Support Groups

· Facilitate twice-monthly ADHD Groups.

· Facilitate Parent and Carers Support group.

· Facilitate monthly pre-diagnosis support group.

· Facilitate Coffee Connect social group for ADHD and autistic adults.

· Facilitate quarterly Professional Connect Forum.

· When agreed in advance with manager provide cover for other colleagues’ projects.

Facilitate Courses and Workshops

· Deliver a 6-week Understanding my ADHD Course for newly diagnosed ADHD adults.

Front of house support and referrals process

The Specialist Adult ADHD/Autism Advisor (SAAA) will be expected to answer both written and telephone enquiries from members of the public about CAAS services, with a warm and welcoming style, so clients feel comfortable to attend our services.

SAAA will be expected to welcome visitors to the centre and provide information about CAAS and The SAAA will provide front-of-house support, welcoming visitors, answering queries, and managing the referrals process, including CRM updates, triage, and liaising with referrers.

CAAS offers a wide range of adult services, so SAAA will be expected to proactively support clients in accessing the appropriate services and provide consistent follow-up and communication. 

Other Responsibilities  - Wider support

The SAAA will be expected to contribute to the support and empowerment of ADHD and autistic adults and their families in a range of other ways, such as:

· Build and maintain strong relationships with local statutory and voluntary services, particularly within health, social care, and social prescribing teams.

· Represent CAAS by attending relevant meetings to ensure active links with local authority and voluntary sector partners.

· Stay informed about national and local developments related to ADHD/autistic adults, identifying opportunities to raise awareness and influence the development of appropriate services and support.

· Contribute to the development and delivery of training for professionals and the community by:

· Using inclusive, evidence-based language and approaches

· Tailoring content to meet the needs of different audiences

· Supporting outreach and promotion of CAAS’s training offer related to ADHD and autism in adults

Other Responsibilities  - Organisational

· To create resources and content to be used within our adult services by clients and colleagues.

· To provide written reports as required by professional agencies and CAAS.

· Assist in promoting the organisation’s services.

· Attend regular supervision and training sessions.

· Ensure project monitoring and reporting requirements are met.

· Provide regular progress reports to the Adult Service Manager/Lead.

· To comply with such policies/procedures, guidelines and codes of practice as laid down by CAAS and the Law.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Adult Service Manager.

· To actively participate and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.

Person Specification - Essential

Knowledge & Experience

· Experience/knowledge of working with ADHD and autistic people (adults).

· Experience/knowledge of the challenges facing ADHD and autistic people (adults).

· Knowledge/awareness of reasonable adjustments, strategies, and coping mechanisms to support ADHD and autistic people’s needs.

· Qualified facilitator / demonstratable experience in facilitating groups and delivering training.

· Experience in safeguarding vulnerable adults, data protection, equal opportunities, diversity legislation, and best practice.

Values & Approach

· Understanding of inclusive, neurodiversity-affirming language and approaches when working with ADHD/autistic adults.

· Commitment to person-centred support and promoting autonomy for neurodivergent adults.

· Willingness to reflect on practice, take on feedback, and engage in ongoing professional development.

· Able to manage emotionally sensitive situations with empathy while maintaining professional boundaries and personal resilience.

Communication & Interpersonal Skills

· Strong verbal and written communication skills, with confidence representing CAAS in a range of settings.

· Ability to develop relationships with relevant statutory and voluntary sector bodies.

· Able to work independently and as part of a team, contributing to shared goals and supporting colleagues.

Organisation & Time Management

· Strong organisational skills with great time management. There is a heavy demand for the personal organisation of your workload and managing appointments, and you will need to be able to manage a diverse workload with competing demands.

· Prompt response to competing demands from clients, professionals, and colleagues.

Record Keeping & Monitoring

· Maintains accurate and timely records in line with CAAS procedures, including CRM monitoring requirements and deadlines.

· Ability to monitor work.

Flexibility & Technical Skills

· Flexible and willing to facilitate groups, courses, and workshops outside their normal pattern of work where appropriate to ensure smooth running of team.

· Computer Software Skilled (much of the work is managed via technology and computers)

Person Specification - Desirable

· Voluntary Sector Experience.

· Counselling or coaching skills.

· Knowledge of SEN / Adult Social Care Legislation.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced D

Location: North Tyneside and Northumberland (Hybrid)

Reports to: Prevent & Cope Team Coordinator 

Job Type: Part-Time – 18.5-20 hours per week

Salary: £23,690 - £25,235 per annum (pro-rata for part-time hours).

Are you passionate about supporting children and young people affected by domestic abuse? Do you want to make a real difference through therapeutic support in a trauma-informed, child-centred environment? Join Acorns as a Mental Health & Wellbeing Project Worker.

About the Role

We are seeking an experienced and empathetic Mental Health & Wellbeing Project Worker to contribute to the development and delivery of flexible support services which address the psychological and emotional needs of children, young people and families living with the effects of domestic abuse, in North Tyneside and Northumberland. You will help to develop, organise and facilitate key aspects of the service as requested by the Team Coordinator such one-to-one support interventions, group work, and youth participation opportunities in a variety of settings including in-house, schools and community venues.

Key Responsibilities

• Develop and deliver flexible one to one support sessions, using a range of interventions to assess and positively contribute to the individual wellbeing needs of children and young people impacted by domestic abuse.
• Support service users, particularly within the 11-16 age group to develop personal and life skills, promoting self-esteem and independence, and raising awareness of other support services and opportunities available to them and their families.
• Contribute to the planning and delivery of group work, activities and events, including the continued development of service user participation
• Work in partnership with statutory and voluntary agencies to ensure coordinated care and refer service users to additional sources of help and protection as needed.
• Adhere to safeguarding, confidentiality, and equal opportunities policies while maintaining accurate and confidential records, reporting appropriately, and complying with organisational guidelines.
• Participate in training, supervision, and team activities, contributing flexibly to service development and supporting broader organisational goals as required by management.

About You

• Holds qualifications and relevant experience in social care, childcare, youth work, or a therapeutic field
• Experience working directly with children and young people with an excellent understanding of common issues relating to child development, mental health and wellbeing
• Experienced in one-to-one casework, group facilitation, youth programmes, and multi-agency working, with a proven ability to assess needs and connect individuals to appropriate support services.
• Effective communicator with the ability to engage sensitively and non-judgementally with service users, demonstrating empathy, professionalism, and a commitment to empowering individuals.
• Skilled in managing workloads, maintaining accurate records, writing reports, and meeting deadlines under pressure, with strong time management and attention to detail.
• A motivated, flexible team player who values equality and diversity, and brings creativity and initiative to their practice.
• Driver (essential) with access to a reliable vehicle for work purposes.  This role involves frequent travel to and from locations across North Tyneside and Northumberland to meet the varied needs of service users.

Why join us?

This is a fantastic opportunity to be part of a positive, compassionate and impact-driven team. You’ll enjoy flexible working arrangements and autonomy in your role, opportunities for professional development and training, a supportive environment, reflective supervision, and the chance to help shape our systems for the better.

We warmly welcome applications from all sections of the community and are committed to equal opportunities.

Please note that a DBS check will be necessary for this role

If you are committed to empowering children and young people and want to be part of a team making lasting change, we’d love to hear from you.

We are looking for an enthusiastic, experienced and talented individual to help us grow community energy in Leicester and Leicestershire. With an emphasis on energy efficiency, you will support community groups and volunteers to develop and deliver community energy projects in their own neighbourhoods. You’ll play a key role in building knowledge, confidence and capacity within communities, and supporting them to take forward practical projects that save energy, cut bills, and contribute to tackling the climate crisis.

ASNEW (Advocacy Services North East Wales) is looking for a visionary Service Director to lead our well-established charity into its next chapter of growth and impact.

Every day, our team of twenty-three passionate staff, champion the voices of people across Wrexham and Flintshire. We provide independent, rights-based advocacy to ensure people are heard, their rights upheld, and their choices respected.

As Service Director, you will play a pivotal role in shaping the future of advocacy in our region.

Working closely with our dedicated Board of Trustees, you will:

· Drive our strategic vision, ensuring high-quality, person-centred services.

· Inspire and lead an experienced, values-driven team.

· Strengthen partnerships and secure sustainable funding.

· Represent ASNEW at local, regional, and national levels as a credible and enthusiastic ambassador.

What We are Looking For

We are seeking a compassionate and dynamic leader who brings:

· Senior leadership experience in a relevant setting (charity, advocacy, social care, or health)

· A commitment to rights-based, person-led approaches

· Confidence in managing operations, people, and budgets.

· A collaborative, inclusive leadership style

· Passion for social justice and a belief in the power of advocacy

What We Offer

· A rewarding leadership role where your work will change lives.

· A supportive, reflective culture that prioritises wellbeing.

· Flexible and hybrid working options.

· Opportunities for professional growth and development

· The chance to make a lasting impact in a values-led organisation.