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Page 4 of 6
Citizens Advice Hertsmere
Hertfordshire (Hybrid)
Borehamwood, Hertfordshire
Elstree, Hertfordshire
£27,040 - £28,121 pro rata plus 6% pension contribution
Part-time (30 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Citizens Advice Hertsmere is a great place to work, with a friendly and supportive team. We are looking to take on a Debt Caseworker to join our small debt advice team. You will be providing advice to clients supporting them through the debt advice process, including dealing with emergencies, income maximisation, budgeting advice and ultimately helping with a debt strategy. 

You will need to:

  1. Prepare and present cases to the appropriate statutory bodies
  2. Negotiate with third parties in writing and on the telephone
  3. Act for clients where necessary by calculating, negotiating, drafting or writing letters and telephoning
  4. Be numerate and able to analyse data and draw conclusions
  5. Have good communication and IT skills

Role purpose

To deliver an excellent quality debt advice service to clients, with due regard to the aims, policies and procedures of the organisation and service, working within a client focussed and responsive team.

About Us

Citizens Advice Hertsmere (CAH) is an independent local charity and a member of the national Citizens Advice network. We deliver high-quality advice across Hertsmere and campaign on issues that matter to residents. Our primary office is in Elstree with outreach locations in Bushey and Potters Bar.

Our staff and volunteers supported clients with a wide range of issues including benefits, debt, employment, housing, relationship, and consumer issues. We provide our advice face to face, telephone, and email.

We are a forward-thinking organisation, committed to continually improving, expanding, and developing our services to better serve our local community.

We are a friendly, supportive team, and we are looking for another person to strengthen our debt team. There are opportunities for progression within our service and we encourage and support our staff to achieve their potential. We believe that what we do matters.

Application resources
Application Instructions

Please submit the application form as your cover letter

Posted on: 23 April 2024
Closing date: 22 May 2024 at 12:00
Tags: Advice, Information,Finance,Social Care/Development,Advocacy