Facility administrator jobs in westminster, greater london

In Spring 2028, the National Gallery will launch a new, public-facing Research Centre to facilitate and showcase our world-leading research in the history, display, conservation, and science of painting. This will be a complex space sitting at the intersection of multiple valued research stakeholders both within and beyond the Gallery, including the Gallery’s own wide array of research-active staff, our Artists-in-Residence, specialist users of our extensive Library & Archive collections, and a research-engaged general public attending events and consulting materials.

We are now recruiting for a new role, a Research Centre Manager, to support in the planning and daily delivery of an exceptional experience at the Research Centre. The role-holder will provide vital clarity and consistency in the day-to-day running of this multifaceted space to ensure a smoothly functioning whole, including coordinating all aspects of the Research Centre operations, managing staff, ensuring compliance with regulations, and maintaining the Research Centre facilities and administration.

An ideal candidate will have experience in a comparable multifaceted role, and will bring to the Gallery strong leadership, excellent communication, innovative problem-solving, and strong organisational skills to manage both day-to-day operations and strategic planning for the Centre.

This is a full time, permanent position and requires on-site working 5 days per week.

Applications closing date is 10th October at 23:30hrs.

Salary: £26,519 FTE (approx £18,942 pro rata)

Hours: Part time - 25 hours per week 

Days and times: Preferably worked across 5 days but to be discussed

Contract: Permanent

Responsible to: Business Improvement Manager

Location: 3 Chapel Court, 126 Church Road, Hayes UB3 2LW - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction

Closing Date: 12 noon on Tuesday 23rd September

Interviews: Week commencing Monday 29th September

We're looking for a proactive and people-focused Facilities Administrator, to join our Resources Team. This role offers variety and the opportunity to contribute to diverse projects while continuing to develop your skills. This is a broad and dynamic role that blends facilities administration and office operations, across multiple locations.

You will work closely with the Business Improvement Manager to maintain a safe, welcoming, and compliant working environment, with responsibility for Health and Safety, premises management, and other essential resources.

If you're someone who thrives on getting things done, enjoys solving problems, and has a keen eye for detail, this could be the perfect fit.

Are you a proactive and organised facilities professional looking to make a meaningful impact?

Join Samaritans as our Facilities Co-ordinator and play a vital role in ensuring the smooth running of our central office and supporting branches across the UK.

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Contract

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• £28,000 – £30,000 per annum plus benefits
• Full time (35hrs per week) 
• Permanent
• Ewell and London City Hub with occasional home working
• We are passionate about flexible working, talk to us about your preferences 

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​What you’ll do 

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As Facilities Co-ordinator, you’ll be the go-to person for all things facilities-related at our Ewell office and London City Hub. You’ll also provide remote support to our central charity branches nationwide, helping maintain safe, efficient, and welcoming environments for staff and volunteers.

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This is a hands-on, varied role where no two days are the same. From managing contractors and maintenance schedules to supporting health and safety compliance and coordinating office moves, you’ll be central to the success of our Facilities & Projects team.

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What you’ll bring

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• Experience in facilities coordination or similar role
• Knowledge of health & safety legislation
• Strong organisational and time management skills
• Excellent communication and relationship-building abilities
• Experience in a charity or not-for-profit setting (desirable)
• Facilities management qualification (desirable)​​​

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to answer application questions and to upload your CV and a cover letter.

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We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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Applications close: 9am on Monday 6th October

Interviews: mid-October

Join Oak Hill College's Facilities and Site Team

Oak Hill College is seeking a highly organised and detail-focused Facilities and Site Administrator toprovide vital administrative and coordination support across our estate, accommodation, and facilities services.

Reporting directly to the Facilities & Site Manager, you will take responsibility for the day-to-day systems that keep our site compliant and efficient. This includes maintaining accurate records, scheduling statutory inspections, and ensuring essential processes are delivered to a high standard. Alongside this desk-based work, you will also carry out practical checks around the site, such as fire safety and routine facilities inspections, helping to ensure our estate remains safe, well managed, and fit for purpose.

In addition, the postholder will also act as our Safeguarding Officer. This is a small part of the role, but an important responsibility for which full training and support will be provided. 

We are looking for someone who is thorough in following procedures, proactive in spotting gaps, and confident in suggesting improvements to enhance the way we work. You will combine attention to detail with a forward-looking approach, contributing to a college environment that is well-run, compliant, and continuously improving.

In many circumstances, you will be the first point of contact when visitors arrive at the College, so a first-class customer-oriented approach is essential. 

If you enjoy balancing structured administrative tasks with practical checks and want to play a key role in the smooth running of a purposeful college environment, this role offers both responsibility and variety. Please get in touch - we would love to hear from you. 

The Role

The Facilities and Site Administrator provides vital administrative, coordination, and hospitality support within the Facilities and Site Team. The role exists to ensure the smooth day-to-day running of the college estate, accommodation, and facilities services, enabling the Facilities & Site Manager to focus on compliance, strategy, and operational oversight.

The role also covers the receptionist desk - usually two days per week. 

About Oak Hill

Oak Hill College is a theological college, based in North London, that offers the space, practical training, and supportive community needed for Christian leaders to thrive in ministry. Our full-time and part-time courses are designed to sustain a lifetime of faithful and joyful service. 

Founded in 1932, the College offers courses from Level 4 (Foundation Award) to Level 7 (Postgraduate) validated by Durham University as part of the Common Awards Scheme.

The role will be based in the original manor house on site, which is located alongside an impressive range of facilities and accommodation in around 60 acres of gardens and parkland. The College is marked by its welcoming community, where staff and students are valued and supported.

Hours

Full Time – 37.5 hrs per week, 52 weeks per annum. Some overtime will be required in busy times of the year and for attending events. You will be given 24 days holiday plus statutory bank holidays.

Location

Free on-site parking is provided and an excellent free lunch during term time. 

Salary

£28,000 to £32,000 – depending on experience, with a generous matched pension scheme. We also have a life assurance scheme. 

Start Date

From Mid-October 2025 or as soon as possible thereafter.

Contract: Permanent, Part Time 0.6 FTE (21 hours per week)

Salary: £15,000 - £18,000 per annum (FTE £25,000 - £30,000 per annum) depending on experience

Reports to: Interim Chief Operating Officer

Location: ScreenSkills Office (min 4 times a week in the office)

ScreenSkills is the industry-led skills body for the screen industries - film, television (including children's, unscripted and high-end), VFX, animation and games. We are supporting the continued growth and future innovation across the whole of the UK by investing in the skilled and inclusive workforce who are critical to the global success of the screen sector.

The Operations Coordinator will provide vital support to ensure the smooth day-to-day operations of the organisation, providing key operations administrative support to areas including, but not limited to Facilities, Office, IT, Data, Health & Safety and Policies & Procedures.

Key responsibilities:

Facilities and Office Admin

• Act as the main point of contact for the ScreenSkills office as a key liaison with the serviced office team (Techspace), meeting and greeting visitors as a representative of the organisation, managing visitor passes etc.
• Provide general office support in the smooth running of the office operations, acting as a key liaison for all ScreenSkills staff, including the set-up and exit requirements for new-starters and leavers.
• Manage meeting room booking requests, alongside the CEO’s PA, overseeing requirements for internal/external meetings, helping coordinate bookings on ScreenSkills desk booking system.
• Coordinate enquiries to the wider operations team, managing email inboxes and any other reasonable communication duties as requested.

IT and Software

• Ensure all staff have suitable IT equipment and telecoms (as authorised), liaising with our IT providers (TouchTec) as needed, ensuring fixed IT assets are assigned, tracked and reported to finance and the COO proficiently and in a timely manner.
• Ability to provide calm first-line basic technical support, troubleshooting issues with devices, software, hardware, meeting room AV and online platforms. Logging and tracking issues and following-up support tickets diligently.

Data and Compliance

• Coordinating data processing requirements in line with our policies. Assist with managing data as instructed and per our data handling and retention policies.
• Coordinate and track data subject access requests as these arise.

Health & Safety

• Coordinate general Health and Safety documentation within the organisation ensuring fire and general risk assessments are completed in a timely manner, working with HR to coordinate information between the Techspace team and our Fire Marshalls and First Aiders.
• Act as a First Aider and/or Fire Marshal for ScreenSkills staff.
• Arrange annual training for first aiders and fire marshals.

Policies and Procedures

• Monitor the organisation’s policies, ensuring relevant senior managers are aware of the schedule to review/update them.
• Signposting staff to relevant policies and procedures as requested.
• Coordinate and track the organisations’ complaints process.

The ideal candidate will have the following:

Essential:

• Proven experience working in a busy office and hybrid work environment, performing first class operations admin (e.g. office admin and or facilities coordinator tasks), supporting a hybrid/distributed workforce.
• Demonstrate experience acting as a key representative of the organisation in a “front-of-house” role, ensuring a professional and courteous communication style at all times.
• Ability to provide calm first line basic technical support, troubleshooting issues with devices, software, hardware, meeting-room AV and online platforms.
• Good working knowledge of all MS Office packages including Word, Excel and PowerPoint
• Experience with digital and remote communication tools such as Zoom and Microsoft Teams, and collaboration platforms.
• Familiarity with document and data management systems (e.g., SharePoint, OneDrive) for efficient document handling and sharing.
• Excellent time management.
• Ability to multi-task and prioritise workload effectively.
• Strong problem-solving skills, proactive in approach
• Ability to develop strong working relationships with stakeholders at all levels of the
• Organisation.
• Excellent interpersonal and communication skills (oral and written), including the ability to communicate effectively by telephone and in person.
• Understanding of the needs in handling confidential information.
• A calm, confident manner, able to work equally well both under instruction and independently.

Preferred:

• An interest and understanding of the screen sector and/or skills and training 
• Experience working in a matrix environment
• Previous IT experience
• Previous data and GDPR understanding
• Previous Health & Safety experience

Benefits: 

• 25 days annual leave plus bank holidays
• Employee Assistance Programme (EAP)
• Access to Reward Gateway (retailer discounts)
• Season Ticket Loan
• Eye Care scheme
• Cycle to work scheme
• Life Assurance
• Modern office space in Central London

We encourage early applications as we will review them throughout the advertising period and reserve the right to close the advert early.

If you require any support or personalisation during the application and selection process, please contact us as part of our reasonable adjustments approach.

In the last two years we have helped 48,447 people across: eLearning, training, events, mentoring, bursaries and stepping up programmes such as Trainee Finder, that’s why having diverse talents and being an organisation where colleagues feel included is crucial to us. We particularly welcome applications from under-represented groups such as returning parents or carers who are re-entering after a career break, women, people who are LGBTQ+, minority ethnic people, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, from a less advantaged socio-economic background as well as any other under-represented group.

As administrator and Clerk, you will be responsible for providing secretarial, clerical and administrative support to the Gospel Oak Youth Action Link Youth Club (GOALYC) board, including diary management and responding to letters and emails. The post holder will also provide support on matters of governance, finance, and policies, recruitment of trustees, and liaising with QCCA staff. The post holder will be working closely with youth services managers and the wider team, providing support to develop reports for the board.  The post holder will be asked to visit several facilities and off-site events to make observations and ensure services delivered by the team are up to a high standard. The post holder will work with the Chair of the board and the QCCA CEO on planning, reviewing, organising, researching, implementing procedures and preparing reports. The post holder will have access to confidential information, requiring absolute discretion at all times. 

Are you organised, detail-focused, and passionate about making a difference?

Join the Race Equality Foundation, a national charity working to tackle racism and improve the lives of Black, Asian, and ethnically minoritised communities. We produce cutting-edge research, influence policy, and deliver innovative programmes that create real change.

We are looking for someone who wants to use their developing administrative and research skills to tackle racism and inequality. Organised, methodical and curious, you will support the research and policy related work of the Race Equality Foundation.

From organising interviews and roundtable discussions, to facilitating online and in person meetings, and ensuring high quality record keeping and data management; you will be crucial to the Foundation’s work in exploring the persistence of racial inequalities and their consequences and developing solutions.

Key to the way we work are both intersectionality and participatory approaches that centre the voices of those with lived experience, and you will facilitate this in the projects you work on. You will support our dissemination activities to a range of audiences, and our relationships with stakeholders, including central and local government and our voluntary and community sector partners.

This is a fantastic opportunity to develop your skills and be part of a collaborative, supportive team committed to tackling racial inequality.

Why work with us?
At the Race Equality Foundation, you’ll join a passionate team that values inclusion and wellbeing. We offer:

• Generous annual leave – 25 days rising to 31 after five years, plus bank holidays

• Above-statutory employer pension contributions

• Employee Assistance Scheme (EAS) for health and wellbeing support

• Ongoing training and development opportunities

• A friendly, flexible, and collaborative working environment

How to apply
Apply via our online recruitment portal, submitting your application form and supporting statement.

Closing date: Wednesday 24th September 2025 5pm
Interview date: Friday 3rd October 2025

Job Title: Administration and IT Officer

Salary:£30,500

Position Type: Full time/Permanent

Reports to:Finance & HR Manager

Based at:   School Food Matters, Blackfriars Settlement, 1 Rushworth Street, SE1 0RB

Working Hours: 9am-5pm (flexible)

Holiday: 31 days including bank holidays

Pension:   School Food Matters pays pension contributions at 7% of pensionable earnings

About School Food Matters

At School Food Matters we believe that school food can unlock a happier, healthier, more sustainable future for every child. We want a school food system that delivers for all children, so they can enjoy nutritious, delicious and sustainable school food and leave school with an informed and positive relationship with food. To achieve this, we campaign for a better school food system, bringing the voices of children, parents, and teachers to government policy, and deliver fully funded food education programmes in schools across the country.

Job Purpose

· To ensure the smooth running of the School Food Matters office

· With the support of our IT consultant, manage the charity’s IT systems to ensure optimal efficiency

· Develop our Airtable database to maximise the opportunities available to us on this platform

· To assist the Finance & HR Manager in managing and processing the financial affairs of the charity

Key Tasks

 Administration

· Liaising with our landlords on issues regarding our office space and facilities

· Ensuring the smooth running of the office, overseeing the set up and maintenance of office systems

· Managing the enquiries@ email address and answering telephone enquiries

· Assisting with administration and coordination of any events held by SFM e.g. strategy away days

· Organising staff events including celebrations, sporting challenges, quizzes and general fun to keep the team engaged and happy!

· Developing and maintaining an inventory of materials, and keeping the office materials tidy and well managed

· Working with the Super User Group to ensure that Airtable is used effectively to support delivery of our programmes, and to ensure contact details are accurate and up to date

· Working with the evaluation team to monitor programme feedback and data entry as required

· Providing support to the food ed team as required, particularly with project logistics

· Taking minutes at the quarterly trustee meetings

· Prepare invoices for customers, chasing and recording income in Xero as required

· Post transactions and reconcile bank accounts in Xero

· Process staff expense claims

· Maintain gift-aid data and make claims as required

IT

· Purchasing items for the office and projects as required, including IT equipment

· Managing IT and office set up for current staff and new starters to ensure a smooth working process and environment for all

· Maintaining the shared online filing system and making sure it’s kept up to date

· Reviewing and developing IT systems including telecoms to ensure they are fit for purpose

· With our IT consultant, implementing and regularly reviewing cyber security procedures of the charity

· Keeping abreast of new IT systems that could be of benefit to SFM

General

· Keeping up to date with safeguarding requirement and reporting procedures

· You will also undertake other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential!

Person Specification

Essential

· Experience of office administration and IT

· Excellent organisational skills including attention to detail, critical thinking, multi-tasking, prioritising and problem solving

· Confident and competent IT skills

· Positive personal attitude and a good team player

· Ability to work independently to agreed deadlines

· Ability to add value to SFM’s culture and ethos

Desirable

· Good oral and written communication skills

· Experience working with databases/accounting systems

· A good understanding of policies and best practice relating to running a small office

· Experience of setting up new office systems and processes to improve effectiveness

· An interest and enthusiasm for the charity’s mission

-         Experience of working in a small charity environment

Elders Voice is a charity supporting older people in the London Borough of Brent. Our mission is to enable older people to live safely and independently in the homes of their choosing and lead happier and healthier lives. We do this by providing a variety of services and activities, including a Handyperson Service and a Day Centre.

The Handyperson Service is our flagship service; it’s been in existence for 35 years and is highly valued by the older people who use it. The service aims to prevent accidents in the home and enable older people to live safely by carrying out basic repairs and improvements, and the installation of small equipment such as grab rails, which support mobility. Jobs include things like changing lightbulbs, hanging curtains and putting up shelves. Our handy team have decades of experience between them, and an exceptional reputation in the borough.

We are looking for a Handyperson Service Coordinator to oversee the Handyperson Service and be responsible for all aspects of facilities management at our premises in Kensal Green.

Role: Handyperson Service Coordinator

Salary: £18,000 per annum (FTE £30,000) 

Hours: 21 hours per week

Responsible to: Chief Executive Officer

Based at: Elders Voice offices in Kensal Green

Overview of role:

Handyperson Service

• Undertake all administrative tasks relating to the effective and efficient running of the Handyperson Service with meticulous attention to detail and record keeping.
• Coordinate the handy team and provide supervision and support.
• Promote service within borough and maintain relationships with Brent Adult Social Care, healthcare bodies and other statutory & voluntary sector organisations.
• Work with CEO in developing and expanding service.

Facilities Management

• Oversee all contracts related to Health & Safety and building maintenance.
• Carry out inspection of premises and flag areas requiring maintenance and repair.
• Ensure premises meets government regulations, health & safety standards and energy efficiency requirements.

If you are passionate about working with older people and local communities, this could be your chance to join a team that's helping make ageing a wonderful and worthwhile journey. The ideal candidate will be self-motivated, a great multi-tasker and thrive at delivering first class services. This is an opportunity for you to put your stamp on a service and potentially develop it into something bigger! To find out more about the role and what it entails, please read the full job description and person specification.

Please apply by submitting your CV and a covering letter explaining why you are suitable for the role and how your previous experience is relevant to the person specification. We are not able to sponsor candidates for visas, so this role is not suitable for those who require sponsorship. Deadline: Friday 26th September. 

Interviews will be held on a rolling basis, so we advise you apply as soon as possible. We may close applications early, if we find a suitable candidate.

Westway Trust is seeking a highly motivated Caretaker who will be passionate about developing and maintaining high standards of security and presentation of buildings across the 23 acres of estate, to ensure continuity of the use of the buildings and grounds for tenants and community use. This role will be critical to ensuring management of a vibrant, diverse and thriving estate.

You will be an enthusiastic individual with a good level of customer service who will have the ability to deal confidently with tenants and the general public.

Key responsibilities of the role include but not limited to:

• Responsible for light maintenance and housekeeping duties across the Trust’s buildings and estate.
• Perform simple repairs and maintenance tasks as required.
• Conduct security checks of the Trust’s properties across the estate, involving opening buildings and locking all doors and windows when not in operation.
• Inspecting buildings, including heating, cooling, lighting and alarm systems to make sure they are in good working order.
• For the general upkeep of buildings, sourcing, booking and supervising contractors for minor repairs working with the Facilities Team.
• Work with the Grounds & Gardens team to ensure Westway Trust’s land remains clean and tidy at all times (fly-tipping/bins/parking).
• Liaising with colleagues to assist in the unit base parking operations.
• Monitoring of bin collections and cleaning and re-arranging as required.
• Preparing rooms for meetings and events, including the moving of equipment such as tables and chairs.
• Liaising with Events Team to deliver support to events.

Knowledge and Experience:

• Educated to GCSE standard or equivalent.
• Three years of working with a property team or as a caretaker or in a similar role.
• Electrical and plumbing experience and / or qualification is desirable but not essential.
• Painting/decorating experience is desirable but not essential
• Good understanding of technical information, building construction and design.
• Practical ability to use and maintain tools.
• Experience of working in public open spaces.
• Good people management relationships.
• Have good time management, organisational, communication and administrative skills with the ability to work under pressure.
• Proficient at managing databases and programmes.
• Experience of handling anti-social behavior matters.
• A keen eye for detail and presentation in all aspects of work.
• Good knowledge of the local area would be particularly helpful.

Personal Skills:

• Confident communicator.
• Good people skills and conflict resolution skills.
• Effective problem-solver.
• Proactive approach
• Reliable and flexible.
• Ability to work on own initiative with minimum supervision.
• Ability to work independently and as part of a team in culturally diverse environment.
• Experience of adhering to health and safety regulations at all times.
• Demonstrable understanding and commitment to equal opportunities and diversity.

Desirable: 

• Driving license

Benefits of working for Westway Trust:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 21 September 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Role and Responsibilities

Housing and Service Delivery

• Provide strong and effective support to residents in Acorn House that focuses on their strengths and goals, and is delivered in a personalised way and within a framework of active engagement and co-production

• Developing and reviewing support plans that reflect the interests and aspirations of residents

• Induct new residents in line with the service’s policies and procedures and support them to continue in their journey towards recovery from addiction

• Carry out assessments of those referred to Acorn House, and induct new residents

• Ensure the fundamental needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance around benefits, and alcohol and drug testing (to help maintain an abstinent environment)

• Deal with the immediate support needs of residents as appropriate, providing crisis intervention where necessary

• Support residents in addressing physical and mental health issues, including liaison with primary and secondary health teams

• Ensure residents are supported through court or welfare rulings (if necessary)

• Ensure effective and compliant administration of resident data using a bespoke Salesforce- based platform (In-Form)

• Ensure Housing Benefit and Services Charges are collected and managed effectively 

• Be flexible and responsive to the changing needs of the service, ensuring high quality support is provided

• Ensure each resident’s support plan is written, monitored and reviewed as appropriate to reflect their changing needs and development

• Ensure residents progress and engage with other SCT programmes (when required)

• Ensure conditions and requirements relating to any contracts or management agreements are applied throughout SCT’s services

• Work effectively as part of a team, attending team/ staff meetings and making a positive contribution to the development of the team and wider SCT services

• Effectively control and manage financial records appropriate to the duties of the post (petty cash/rent) 

• Participate in a feedback culture for continuous improvement

• Promote social inclusion, supporting residents to access all benefits available to them

• Support residents with physical and mental health issues, including liaison primary and secondary health care services as required

• Ensure all repairs and maintenance needs are raised

Monitoring and Evaluation

• Maintain accurate records of residents on In-Form

Operational Support

• Comply with Health and Safety, including but not limited to any fire maintenance, risk assessments and complete room checks and raise any risks to the Supported Housing Manager

• Ensure equipment of all applicable facilities is in good working order

• To provide an on-call/out-of-hours service when required

• Carry out other duties as may reasonably be required 

Special Conditions

• This post requires the holder to work varying shifts between 08.00 am and 8.00 pm and participation in the call rota system (for which an additional allowance is paid)

• The post-holder is required to work weekends as part of a rota and Bank Holidays when required

• On occasions you may be requested to change your rota to ensure the requirements of the service are covered

• In accordance with the guidelines on Health and Safety, to accept responsibility for working within these guidelines and reporting any concerns to the Supported Housing Manager

An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Operations Support Officer. The post holder will be responsible for Medair UK’s financial and office administration, including maintenance of the organisation’s CRM database and some fundraising support. You will ensure the accurate processing and timely delivery of donor and financial information and acting as first point of contact for the organisation, you will be responding to supporter enquiries. You will also provide general office, and IT support to the Head of Operations.

About Medair UK

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.

Together, we work in some of the most remote and difficult places on earth, empowering people to build a better future. This year our teams in Sudan have remained operational, working under the most difficult conditions, and launched a new response in Chad to support those fleeing across the borders. In the Democratic Republic of Congo, we received global coverage as one of the first responders saving the lives of communities affected by Mpox – and no lives were lost amongst those we treated. We also scaled up in Lebanon supporting at displaced communities affected by the conflict. In 2024 through our experienced national and international teams we helped 3,743,021  people across 13 countries.

About you

You will have experience of working in an office administration role, including financial processing and have proven experience with databases. You will be comfortable working with and prioritising high volumes of work. In addition to your experience of completing routine, complex tasks accurately and systematically, you will be able to maintain quality and attention to detail. Confident, polite and professional with excellent communication skills and the ability to work as part of a team, you will have strong planning and organisational skills, with experience of maintaining office and administrative systems

Key Activities

      Donation Processing

• Responsible for the timely recording and processing of all incoming donations (including via our website, bank account, third party platforms and cheques) into the Medair UK CRM (Salesforce).
• Ensure all donors receive gift acknowledgements / thank you letters corresponding to each gift received.
• Maintain up-to-date records of donors, staff and other contacts in the Medair UK database.
• Process and record completed Gift Aid declarations and support in the regular reclaim of Gift Aid.

      Financial Administration

• Inputting of all financial data (income and expenditure) into Quick Books.
• Preparing and following up suppliers invoices for payment.
• Processing expenses claims.
• Managing the banking of income and supporter cheques.
• Support the Head of Operations to implement the month and year end reconciliation process for both Salesforce and Quick Books.

      Facilities & Office Management

• Act as first point of contact for the office and public enquiries, responding to incoming telephone calls and emails.
• Answer basic enquiries about Medair's work and distributing information to supporters and others as required.
• Manage and order office supplies, stationery and equipment.
• Maintain a clean, tidy and safe working environment, administrating risk assessments, H&S and fire safety procedures.

      Information Technology

• Ensuring the maintenance of the IT system and handling minor in-house IT technical issues for staff and volunteers. 
• Liaising with the Global Support Office IT Helpdesk team to ensure the timely set up of IT for new staff and volunteers – i.e. setting up email addresses, and relevant permissions.
• Ensuring that IT permissions are current, and that these are amended as and when staff and volunteers leave.
• Assisting with continuous improvements in Medair UK’s use of IT.

​    Engagement Support

• Supporting fundraising activities with data segmentation and the production of standard and custom reports in Salesforce
• Supporting the production and automation of email newsletter and appeals via Campaign Monitor
• Setting up new Salesforce campaigns with tailored reports and dashboards to track donations.
• Producing digital surveys and web-forms as required.
• Providing support to Medair’s virtual events, including the technical administration of Zoom and pre and post event attendee administration.           

      HR Administration

• Organising and co-ordinating staff and volunteer inductions ensuring that the induction checklist is completed.
• Supporting the Head of Operations with team training and organisational learning and development opportunities.

Qualifications - DESIRABLE

• Vocational qualification in business or financial management / administration desirable

 Languages

• Excellent English (spoken and written).

 Experience / Competencies – ESSENTIAL

• Experience of office administration / financial administration
• Experience of Microsoft Office solutions, including Excel and Word; Internet and email proficient
• Experience of fundraising or other database(s), ideally Salesforce and Campaign Monitor
• Experience of finance packages
• Able to work to tight deadlines
• Capable planner with attention to detail for data quality, accuracy and consistency
• Clear spoken and written communicator
• Strong team player
• Ability to handle a wide and varied workload and work on own initiative
• Inspired by and in full agreement with Medair’s Christian values and ethos
• Willing to contribute to the spiritual life of the team including prayer meetings
• Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis

Experience / Competencies – DESIRABLE

• Experience and proficiency in the use of Salesforce and Quickbooks
• Knowledge or experience in the HR, IT or Office Management disciplines
• Experience in charity sector
• Experience in relief / development work
• Understanding of Humanitarian Issues

Contract Details: Part-Time (3 to 4 days/wk to be mutually agreed), permanent

Salary: £28,900 (pro rated to agreed part-time hours)

Closing date: Monday 22nd September, 5pm. Interviews likely to be held on Wednesday 1st October.

Workplace:  Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of at least 2 days in the office.

Only those eligible to work in the UK can apply.

NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian

.

Responsibilities

Executive Assistant to the CEO

• Manage the CEO’s diary, travel arrangements, and general administration (supporting the wider team where needed).

• Manage the CEO’s inbox and LinkedIn messages: triage, prioritise, and draft responses on their behalf where appropriate.

• Support the CEO in engaging with key stakeholders, including funders, trustees, and partners.

• Prepare communications on behalf of the CEO, including blog posts, social media content, and internal updates.

• Identify speaking events and provide briefings for events

• Represent the CEO in meetings, where agreed, and ensure follow-up actions are captured and completed.

• Manage and support cross-organisational projects with multiple stakeholders.
  Provide occasional administrative support to the wider team during peak periods.

Board & Governance Support

• Manage Board of Trustees engagement and communications.
  Coordinate Board meetings, including preparing agendas, collating and distributing Board papers, and taking minutes.

• Support governance procedures and ensure records are maintained in line with compliance requirements.

Office Management & Team Support

• Oversee smooth running of the London office, including supplies, facilities, mail,  and liaising with suppliers.

• Support the Head of People and Culture with HR administration, recruitment coordination, and onboarding.

• Organise and coordinate team events and activities, including away days.

• Help maintain key organisational systems, processes, and documentation.

What we’re looking for

We know not everyone will meet every requirement, but we’re looking for someone who can bring most of the following:

• Proven experience in an EA, PA, or senior admin role, ideally supporting a CEO or senior leadership team.

• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.

• Excellent written and verbal communication skills, with the ability to adapt tone and style for different audiences.
  Confident building relationships at all levels, from team members to trustees, funders, and partners.

• Discretion and sensitivity when dealing with confidential information.
  Proactive problem solver who can anticipate needs and take initiative.

• Comfortable influencing and coordinating colleagues to deliver on shared goals.

• Strong digital skills, including using Google Workspace, and online collaboration tools such as Monday, Salesforce and Slack.

Person Specification 

Essential skills and experience

• Proven experience in an EA, PA, or senior administrative role, ideally supporting a CEO, Director, or senior leadership team.

• Excellent organisational skills, with the ability to prioritise competing demands and manage multiple projects at once.

• Strong written and verbal communication skills, with the ability to draft clear, professional correspondence and adapt style for different audiences.

• Confident relationship-builder, able to engage effectively with colleagues at all levels, trustees, funders, and external partners.

• High level of discretion and integrity when handling confidential information.

• Proactive problem-solver, able to anticipate needs, spot issues, and take initiative.

• Comfortable coordinating colleagues and holding others accountable to deadlines.
  Strong digital skills, including Google Workspace (Docs, Sheets, Slides), and familiarity with collaboration tools such as Slack, Monday, and Salesforce (or similar CRM).
   

Desirable skills and experience

• Experience supporting a Board of Trustees or similar governance body, including preparing papers and taking minutes.

• Experience working in a charity, social enterprise, or purpose-led organisation.

• Understanding of governance and compliance requirements.

• Event coordination experience (e.g. team away days, workshops, or external events).

• Experience creating or improving processes, systems, and documentation.
   

Personal attributes

• Highly organised and detail-oriented, with a calm and professional approach.

• Flexible and adaptable, able to manage shifting priorities with ease.

• Collaborative and team-oriented, willing to “roll up your sleeves” when needed.

• Confident, approachable, and comfortable working with senior stakeholders.

• Motivated by Hatch’s mission to create a fairer society by supporting underrepresented founders.

Head of People and Culture

c£60,000

Full-time, permanent - part time considered

London and hybrid – minimum of 3 days in the office

YMCA London City and North (YMCALCAN) is an independent charity affiliated to the YMCA movement that was founded in 1844. Our work is based on the ethos of the international movement, and we work across some of London's most deprived boroughs in Islington, Haringey, Tower Hamlets, Newham, Barnet and Hackney as well as the City of London. It’s a patch that over 600,000 young people call home. 

We passionately believe that every young person should have the opportunity to build a future of their own choosing. Over 150 years we have helped shape over 100,000 young lives. We specialise in engaging those who are hardest to reach, creating aspirational settings and delivering a range of interventions that allow them to thrive.

We hold a specialism in youth homelessness offering 400 bed spaces including move-on accommodation. We deliver an extensive programme of interventions that supports a young person’s physical and mental wellbeing and their transition to independence. We enhance this with facilities that benefit our local communities including a youth hub, community hubs, a fitness centres, community centres and through a programme of events.

YMCALCAN employs c.(no.) of staff, across several sites, and has a small People team including generalist HR, HR administration, and learning and development. 

As Head of People and Culture you will be responsible for the strategic and operational development of a workforce where each and every member of staff and volunteer understands their role and contribution to the achievement of our ultimate objective of turning around the lives of young people and supporting them to create a future of their own choosing.

The success of our people and culture strategy will be founded upon excellence in the management of human resources policies and procedures so as well as being able to see the bigger picture you will also need be meticulous in doing the detail.

How to apply

Application is by way of CV and a Supporting Statement.