Family support services manager jobs

The role will be focused on leading the organisation's fundraising team in order to achieve income generation targets to match the service delivery aspirations of the organisation. This post holder will be a fundraising professional with integrity, passion, motivation and ingenuity. The postholder will be innovative and creative in their approach in an organisation that welcomes opportunities to do things a little differently.

The key focus of the post will be:

• Maintaining and expanding the current income generation of AWARE
• Developing our fundraising offer through diversifying our fundraising plans whilst focusing on those which are effective
• Supporting the strategic development of the organisation
• Responsibility for the development, delivery, monitoring and evaluation of the organisation's fundraising strategy

Every second of every day, London’s Air Ambulance delivers rapid response and cutting-edge medical care to save lives in the city. Critical injury can happen to anyone, at any time and we are bring the hospital emergency department to the scene, delivering life-saving treatment to the 10 million people who live and work in London. 

This is a unique role based at The Royal London Hospital supporting our clinical and operational colleagues with the smooth running of our Helipad. It is a fast-paced support role in a busy emergency environment with competing priorities. Reporting to the Helipad Operations Manager, the role works closely with the London Air Ambulance operations and clinical teams.   

Crucially you will support with the maintenance of the emergency vehicles ensuring they are mission ready at all times, while managing the stock of medical equipment and supporting with general operations and administration.  

We are looking for an enthusiastic and energetic person to join the team. You’ll have significant experience in an operational / administrative role and hold strong organisational and communication skills. A good understanding of patient confidentially is essential for the role and a background in a clinical environment and/or the charity sector is advantageous.

Essential requirements of this role are to have a full UK driving licence (maximum of 3 penalty points), be a minimum of 21 years of age and be a confident driver. 

Are you a dynamic leader with a passion for healthcare excellence and client-centred service? MSI Reproductive Choices is seeking a Regional General Manager to lead our West Midlands region, ensuring the delivery of safe, sustainable, and high-quality reproductive health services.

Location: West Midlands

Hours: 37.5 hours, Monday to Friday

Contract type: Permanent

Salary: £46,434.55 - £51,078.01 (depending on experience and skills)

�� About the Role

As Regional General Manager, you will:

• Lead and inspire multidisciplinary teams across Treatment Centres.
• Ensure compliance with CQC and regulatory standards as the Registered Manager and Controlled Drugs Accountable Officer.
• Drive continuous improvement in client safety, experience, and operational sustainability.
• Develop and implement strategic plans aligned with organisational goals.
• Champion a culture of inclusion, innovation, and excellence.

�� Key Responsibilities

You will be involved with the setup of new sites across the Region which will include:

• Leading the strategic planning and execution of new site setups within the region
• Collaborating with cross-functional teams to ensure seamless integration of operations, technology, and personnel - clinical and non-clinical
• Overseeing the development of timelines, budgets, and resource allocation for each new site
• Recruitment, induction, and training of a full service delivery team including local leadership

The job description for this role is the 'BAU' following initial site and service mobilisation and travel across the Region and to other Regions will be expected.

✅ What We’re Looking For

Essential Skills & Experience:

• Proven leadership of dispersed teams and P&L responsibility (£5m+).
• Strong interpersonal, negotiation, and communication skills.
• Experience in client-focused service delivery and performance management.
• A passion for inclusive leadership and service excellence.

Desirable:

• Experience in private healthcare or NHS.
• Registered Manager status or equivalent leadership experience.

�� Why Join MSI?

• Forget about the worry over mileage or travel expenses - we've got you covered! Your expenses are reimbursed quickly, within just 10 days
• Enjoy (alongside 25 days annual leave plus bank holidays) enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday
• Take advantage of perks and discounts on over 4000 retail and hospitality outlets through your Blue Light card
• Access our Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe

We’re looking for a proactive and hands-on Facilities Manager to oversee the safety, functionality, and sustainability of our unique site at Highbury Corner.. This is a fantastic opportunity to make a real impact—supporting our staff, maintaining a historic building, and helping us reach our goal of becoming carbon neutral by 2035. If you're passionate about facilities, health & safety, and making places work better for people, we’d love to hear from you.

Location: Enfield Refuge 

Salary: Unqualified: £28,255 - £29,913 per annum

Qualified: £29,923 - £32,623 per annum

With an accredited VAWG /domestic abuse qualification - dependent on experience.

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Permanent

Closing Date: Friday 8th August 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Refuge Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The Refuge Service provide emergency accommodation to women and children fleeing domestic abuse and sexual violence. Refuge Case workers provide emotional and practical support this can include housing support, legal options, reporting to the police, help around child contact, benefits, financial advice and accessing therapeutic support services.

About the Role

You will provide advice and support to women who have experienced domestic abuse in a refuge setting.  You will carry out risk and needs assessments, develop support plans and carry out key work with women survivors. You should have a minimum of two years’ experience of working with this or a similar client group. An in depth understanding of the needs of women and children from a diverse background is essential.

About You

The ideal candidate will have in-depth knowledge of domestic abuse and its impact on women and their children, as well as experience of providing emotional and practical support to victims of domestic and sexual violence.

You will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them to understand their needs, risk assess, develop safety plan and support them in linking with other agencies.  

You will have a working knowledge of the available legal remedies, housing and welfare benefits, as well as experience of providing workshops.

In addition to case management you will be required to undertake housing management responsibilities including health and safety and maintenance of the refuges.  You will have excellent administrative and time management skills.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Supported Lodgings Coordinator

This is an exciting opportunity to join Depaul UK to help us to set up and develop our new Supported Lodgings service in Cheshire West and Chester.

Position: Supported Lodgings Coordinator

Location: Cheshire West and Chester.

Contract: Permanent

Hours: Full time 37.5 hours

Salary: £24,136 Per Annum Plus Pension and Other Benefits

Closing Date: Sunday 17th August 2025

About the Role

The Supported Lodgings service provides long term placements for 16 and 17 year old young people with care experience in the homes of vetted and trained Community Hosts. This service will provide structured support packages enabling young people to develop a range of skills as they move towards independent living.

The role is a busy and varied one. You will be responsible for ensuring all young people referred to the service, are assessed, supported and placed effectively with their hosts. In addition, you will be responsible for overseeing the recruitment, training and management of hosts, as well as promoting the service to key stakeholders, and supporting young people directly.

Your work will be underpinned by Depaul’s Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every young person leaves the service with the skills and resilience to be confident and self-determining in their lives.

Working under the direction, guidance and support of the Greater Manchester Prevention Services Manager you will be responsible for young people needing longer-term placements, as well as sharing responsibility for the safety and wellbeing of all hosts and staff at the service.

Key responsibilities include:

· First point of contact for young people and referral partners.

· Assess needs and risks, ensuring suitable safeguarding and placements.

· Arrange young people’s stays, ensuring support and a welcoming environment.

· Ensure health and safety through regular checks and reporting.

· Provide regular support and planning sessions for young people

· Support young people in preparing for independent living and long-term housing.

· Participate in a 24-hour on-call service.

· Promote and expand the Supported Lodgings service.

 

About You

You will need to have the following skills and experience:

· Experience and an understanding of working with Care Leavers, young people experiencing homelessness, unaccompanied asylum seekers or people in crisis

· Experience in supporting young people with their support needs, working closely with other key professionals.

· Experience in writing, implementing and evaluating risk assessments

· Experience in supervising or supporting hosts or staff

· An understanding and commitment to working in an assets-based way

· Able to demonstrate a clear understanding of safeguarding requirements and procedures and follow them through to the conclusion

· High-level understanding of professional boundaries and ability to maintain them

· Effective collaborative working with a range of internal and external stakeholders.

· Ability to effectively reflect on own practices for ongoing learning and development

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialize in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and the South Coast.

You may have experience in areas such as: Service Coordinator, Client Services Coordinator, Housing Services Coordinator, Services Coordinator, Residential Services Coordinator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About Shooting Star Children’s Hospices

We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.                                                                                                                            

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures

About you

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.  Please note you must also be willing and available to work flexibly across 7 days per week according to a rota which will be agreed in advance with your manager.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Mindfulness sessions

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

Closing Date: Sunday, 27 July

Location: Tower Hamlets

Salary: £40,326 - £42,978 per anum

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Fixed Term Contract (Until 31st March 2025)

Closing Date: Thursday 7th August 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Service Manager (Maternity Cover) at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Within the London Borough of Tower Hamlets we run a comprehensive range of community based provision for survivors. At the core is our Independent Domestic Violence Advisor (IDVA) service which support those at the highest risk of harm. We have a number of specialist roles and pan-borough project, which provide targeted support to providers and work closely in conjunction with partner services and work with over 500 survivors each year.

About the Role

We are looking for an exceptional leader to lead on delivery of our community based support within the London Borough of Tower Hamlets. This will be to cover maternity leave until 31st March 2025. These services include core IDVA teams and additional specialist roles, often supporting survivors at the point of crisis and highest risk. You will take a lead role in ensuring the high standards we set are achieved and identifying where and how we can make improvements. You will lead on development and maintenance of effective commissioning relationships and be able to identify and develop opportunities for service enhancement and growth. 

About You

You will have leadership experience in a VAWG or other service delivery organisation which includes management of different service elements. You will be comfortable with managing risk and a calm, reflective operational leader able to support staff who are often working in crisis response mode.  You will have used your experience of working in a service delivery environment to identify and implement service improvements. You will have good data literacy and eye for detail, particularly around service utilisation and reporting.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

This is an exciting opportunity to play a central role in delivering our mission by selecting and distributing brand-new, publisher-donated books to over 190 libraries and NGO partners around the world. These books open opportunities for millions of people to read, learn, and shape a more equal future.

As Partnerships Manager, you’ll be responsible for managing and growing our global network of partners. This includes:

· Selecting appropriate books to meet partners’ needs

· Coordinating book selections with our Operations Team

· Preparing accurate documentation to support timely shipments

· Managing partner enquiries and communications

· Building and sustaining strong, collaborative relationships across our network

You’ll also support the onboarding of new partners and help share insights into the impact of our work, both within the Programmes and Partnerships Team and across the organisation.

We’re looking for someone with:

· Knowledge or experience in international education or development

· Experience with books or book distribution (highly desirable)

· A proactive, detail-oriented, and highly organised approach

· Strong written and verbal communication skills

· Excellent administrative skills and a collaborative mindset

· Experience with databases or CRM systems (highly desirable)

· A willingness to undertake occasional international travel

If you have experience managing stakeholder relationships, thrive in a mission-driven environment, and are passionate about creating access to books and education, we’d love to hear from you.

We currently have Community Builder Vacancies available in both the Inverness and Portsmouth Locations. See our website to apply for the location of interest. 

The Inverness role will close on 28 July. Shortlisting will take place shortly afterwards with Interviews taking place on 6th and 7th August 2025. 

The portsmouth role will close on 10 August. Shortlisting will take place shortly afterwards with Interviews taking place on 19th August 2025.

About The Role 

As a Community Builder, you will be at the heart of our Asset-Based Community Development (ABCD) approach, supporting the charity’s objective to enhance reach with a focus on enabling a positive impact for members of the armed forces community facing challenges. You will do this by creating sustainable, community-led solutions that enhance their well-being. You will identify strengths within local communities, foster meaningful connections, and utilise this to create new networks and drive positive change. 

We are looking for a motivated and dynamic individual who is passionate about collaboration and community-led change. If you believe in the power of strong, connected communities, this role is for you. 

Working closely with Community Development Managers across regions within the UK, you will create opportunities for members of the Armed Forces community (AFC) and their families to connect with Help for Heroes and their local community. 

About You 

You will have experience of working alongside communities to create the conditions for community-led change, ideally with experience of Asset-Based Community Development. You will have good organisational skills, energy and the ability to listen, build relationships, and inspire collaboration which will be essential in creating positive, lasting change. 

Key Responsibilities 

• Conduct outreach to celebrate community strengths and foster engagement. 

• Develop and embed an ABCD-informed way of working. 

• Identify ‘Connectors’ across the community and provide opportunities for them to come together regularly to exchange learning and map community assets. Facilitate gatherings that empower community members to share their strengths, co-create initiatives, and foster a sense of belonging and ownership. 

• Encourage and support community-led action in response to local AFC interests / aspirations through peer led/ co – designed initiatives. 

• Increase awareness of challenges faced by military personnel, veterans, and their families. 

We are looking for someone with: 

• A Community Development qualification and/or experience of taking an asset-based approach to community development with transferable skills. 

• Strong communication and interpersonal skills, with the ability to build relationships that drive action. 

• A track record of successful collaboration with internal and external partners and stakeholders. 

PLEASE NOTE: 

• The successful candidate will need to be based within a 30-minute commute of the centre of their allocated locality and there is a requirement to travel regularly within a 75-mile radius of this location (travel expenses covered). There will The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes. 

• There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity’s needs such as our annual all colleagues in person event.

• The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying. 

• The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check

About the Team 

You will be part of a newly formed Community Development team, dedicated to embedding Asset-Based Community Development. We will amplify the strengths already present in communities, forging lasting partnerships and initiatives that empower the Armed Forces community to thrive. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service.  

Please see the job description for more details. 

We may close this vacancy early should we receive a high volume of strong applications. Early applications are encouraged. 

About The Role

What if your expertise in IT project management could help drive transformational technology change that directly supports families facing dementia's greatest challenges?

About the opportunity

As Senior IT Project Manager, you'll lead some of our most complex technology programmes. Overseeing delivery of major technology initiatives that directly enhance our ability to support people affected by dementia. You'll line manage a team of IT Project Managers and Project Support Officers. You'll bring out the best in your team while delivering complex, high-impact projects on time and within budget.

This is an important technical leadership role within our Technology Directorate. Working closely with our Project Management Office (PMO) to implement large-scale technology projects using PRINCE2 and Agile methodologies. You'll build relationships across the organisation. Managing cross-functional specialist teams and ensuring our technology infrastructure, systems and applications evolve to meet the needs of those we serve.

If you're a seasoned project management professional looking for an opportunity to contribute to transformational change in a cause-driven environment where your technical expertise makes a meaningful difference - we'd love to hear from you. 

About you

You're an accomplished Senior IT Project Manager with proven expertise in delivering complex technology programmes. You have substantial line management experience and a passion for developing others while driving successful project outcomes. You thrive in technical environments, connecting effectively with both specialist teams and business stakeholders to deliver results that matter.

You'll have:

- Significant line management experience with responsibility for team development, performance management, and leading through organisational change.
- Proven track record in senior IT project management roles, delivering complex technology change programmes with lasting organisational impact.
- Extensive experience across technology infrastructure, data, digital, systems and/or applications project delivery, with in-depth expertise in at least one area.
- Advanced understanding of end-to-end project lifecycle management, including planning, risk management, resource allocation and financial controls.
- A formal project management qualification at Practitioner level (PRINCE2, MAPM, PMP, or APMG) alongside experience with both traditional and Agile project management methodologies.
- Excellent communication abilities, engaging technical and non-technical audiences with equal effectiveness alongside strong stakeholder management and influencing skills.

What you’ll focus on: 

- Formal line management and development of a small team of IT Project Managers and Project Support Officers including coaching, mentoring and supporting their career progression.
- Leading selected technology programmes within our broader Technology Transformation initiative, ensuring projects meet deadlines, budgets and strategic organisation wide objectives.
- Managing cross-functional specialist teams and building effective partnerships with internal and external stakeholders to deliver sustainable technology solutions.
- Developing comprehensive project plans, maintaining proper governance structures, and producing regular progress reports for senior leadership and project boards.
- Identifying, documenting and managing risks and interdependencies across programmes, escalating resource conflicts and issues as appropriate.
- Working collaboratively with the PMO to ensure projects align with our methodology standards while supporting the organisation's broader strategic goals.

Ready to lead a team where every successful project deployment, every system enhancement, and every technological advancement directly empowers our mission to transform lives affected by dementia?
 
Important Dates

Application Deadline: 23:59 on Sunday 17th August.
Applications will be reviewed on week commencing 18th August.
Interviews will begin end of August.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Legal Casework Manager (Helpline)

Are you aware of the significant health inequalities that people with a learning disability face in the UK and levels of avoidable deaths? Are you passionate about access to justice for the families of people with a learning disability who have died avoidably in acute healthcare settings?

We’re looking for a dedicated Legal Casework Manager (Helpline) to join our committed information and advice team covering England at Mencap on a full time (37.5 hours per week) fixed term contract for 2 years.

Here at Mencap we are a leading charity providing advice, support and opportunities to people with a learning disability across England, Wales and Northern Ireland. The role will lead on supporting families to get answers about how their loved ones died and change across the healthcare system to prevent future deaths. 

The role is flexible in terms of location, which can include home working, using Mencap’s office bases, such as in London and Peterborough, and will include some national travel, for example to inquest hearings or to meet families when needed. 

About the Role

As Legal Casework Manager (Helpline), you’ll provide advice, support, and casework assistance to families facing complex legal issues, specifically relating to people with a learning disability who have died in avoidable circumstances across England, mainly within the healthcare system. Working within a small, supportive team, you’ll manage your own caseload, contribute to the body of knowledge about avoidable deaths and help empower families to understand and exercise their rights and get answers through the inquest and other investigations processes. 

Key Responsibilities

· Provide clear, accurate, and timely legal advice and casework support for families.

· Work closely with clients, many of whom will be distressed, ensuring a sensitive, trauma informed and professional approach

· Maintain up-to-date case records and comply with quality and regulatory standards

· Support strategic litigation and advocacy efforts where appropriate

· Liaise with other charities, coroners, legal professionals, and agencies to support families to get answers

· Work towards a world where people with a learning disability are no more at risk of death in hospitals, than any other person

· Manage a team of caseworkers working across different areas of advice.

About You

We’re looking for someone:

· Legally qualified in the UK or similar jurisdiction with at least 3 years post qualification, working in either clinical negligence, inquests or inquiries. Or similar number of years working as a senior case worker in an inquest/clinical negligence/inquiries advice role.

· Excellent communication and interpersonal skills, with a non-judgemental and empathetic approach

· Ability to manage a varied workload, prioritise effectively, and work independently

· Ability to travel effectively to support families at inquests, and to attend meetings

· A clear understanding of the importance of professional boundaries and in maintaining their emotional wellbeing in distressing situations

· Strong management skills and ability to supervise, coach and mentor colleagues. 

· Experience of accurately recording client case records and use of CRM/client database system

What We Offer

· A meaningful role supporting families and delivering change in a values-driven organisation

· Supportive and collaborative team environment

· Professional supervision

· Flexible working arrangements

Please see attached the full job description for further information on the role.

 Closing date: Monday 18th August 2025

Interview date: Thursday 4th September 2025

We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Salary: £29,552 to £32,835 per annum pro rata

Contract: Fixed term contract to end March 2027

Hours: 21 hours per week

Location: Hybrid / Home working options available

Closing date: 03 August 2025

Interviews: Week commencing 11 August 2025

This role will play a key part in delivering the Growth Strategy; you will proactively identify and research new income opportunities that support the diversification of Family Fund Group’s income streams, helping more families raising a disabled or seriously ill child access the support they need.

The role

We are looking for a Group Business Development Officer to work closely with the Group Director of Fundraising and Volunteering to look for new income opportunities.  This role is offered on a secondment basis and is a great opportunity to develop your research, analytical, negotiation and influencing skills.  This tole plays a key part in delivering the Growth Strategy and supporting the diversification of the Group’s income streams.

Main duties include:

• Research databases, e.g. charity commission organisation lists, Local Government tenders, etc to identify opportunities for the Group to consider.  This might include opportunities that the Group could deliver but currently don’t, or opportunities to partner with other organisations where the Group cannot deliver all the requirements.
• Seek out tender opportunities within relevant business sectors not identified by the existing Group horizon scanning processes.
• Target identified organisations/funders and initiate contact via Family Fund Directors, or where appropriate personally, to generate new opportunities across public, private and not for profit sectors.
• Prepare and deliver sales presentations, as and when required, understanding the need to adapt style for the target audience.

About you  

To be successful in this role you will be a self-starter, able to work independently and be results driven.  Ideally you will have experience of presenting and selling to potential clients and funders but must have previously worked in a customer facing role.  You will have strong research and analytical skills and the tenacity to follow leads to generate and develop opportunities to grow income.

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We’re growing our collaborative and ambitious Fundraising Team, and this role offers the chance to make a real impact, working alongside passionate colleagues in a values-driven organisation. If you’re looking for a meaningful role where your fundraising expertise can truly change lives, we’d love to hear from you.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant, and we welcome applications from the Armed Forces Community.

How to apply

When you’re ready to apply, complete the online form on our website and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team.

For more information, please read and download the job description.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.

Work with the HR Manager to provide an excellent HR service for the organisation.

Lead on the HR system (Staffsavvy), ensuring all onboarding and recruitment is completed in an efficient and timely fashion in line with internal policies and legal requirements. Work with the HR Manager to develop the system and maximise its use across the organisation.

Have a working knowledge of employment law, be able to offer first level advice to managers on HR policies and procedures. Act as the first point of contact for our employees on HR matters. Monitor and liaise with managers about sickness and probation, escalating any issues and seeking guidance from the HR Manager. Provide accurate and efficient HR coordination and administration.