Family Support Worker Volunteer Roles in Belfast

Family Futures is seeking a dedicated Grants and Corporate Fundraising Volunteer to join our team.

Family Futures is a not for profit, independent adoption and fostering agency and a therapy centre in London, rated ‘Outstanding’ by Ofsted in 2022 for the fourth consecutive time. We have a reputation for innovation and providing a gold standard service to children and families. It is an exciting time for Family Futures as we celebrate our 25th anniversary of helping families heal this year and develop our new strategy to drive forward our pioneering work into the future.

Family Futures provides an integrated interdisciplinary, assessment, treatment and family-finding service for children who are traumatised or have attachment difficulties. Our groundbreaking Neuro-physiological Psychotherapy (NPP) model takes a body-based and neuro-sequential approach to healing developmentally traumatised children and supporting their families and network. Our services extend to adoptive, foster, special guardian, and at risk families.

What you will be doing.

This volunteer role is within our Marketing and Communications team, working closely with the Marketing and Communications Manager and other roles across Family Futures, to achieve our fundraising targets, objectives and values. Our therapy, adoption and fostering services for children and families depend on our financial resilience.

By volunteering as a Funding and Grants Volunteer you will be helping us develop our fundraising strategy to ensure we have funds for projects which will improve our therapy space and better serve the community through enhanced services.

This is a rewarding opportunity to get involved in the ongoing development of Family Futures and to play an important role in helping generate income and build a pipeline of new funding opportunities to improve the mental health and outcomes of developmentally traumatised children.

Who is right for the role.

We are particularly looking for those who have some or all of the following qualities and experience:

• has a proven track record of successful trusts and foundations fundraising and knowledge of fundraising regulations.
• has effective communication and collaboration skills
• can build effective working relationships with others.
• is willing to keep proactively up to date with the external fundraising environment, identifying trends and opportunities.
• can understand the financial set up, budgets challenges and opportunities.

Please request an application pack to view full list of experience and skills desired for this role.

Duration commitment.

• Ideally committing to at least a year to provide consistency to the role and establish key relationships with funders and the local community.
• Commitment to being involved in a grant application/project from start to finish preferred.

What you will get out of it.

You'll get the opportunity to:

• spend time with like-minded people and make new friends.
• develop skills in fundraising, networking, and business engagement.
• raise money to help us improve the mental health and outcomes of developmentally traumatised children.

Family Futures will provide.

• Full induction to Family Futures and the role.
• Monthly supervision and support.
• Out of pocket expenses agreed in advance.
• Reference at the end of the volunteer placement.

We believe that embracing different perspectives enriches our agency’s culture and strengthens our ability to serve the children and families we work with. Therefore, we welcome applications from candidates from a wide range of lived experience and are actively recruiting people from the global majority, i.e. Black, Asian, dual heritage and minority ethnic groups as they are currently under-represented at our organisation.

Family Futures is a highly nurturing environment. We are an equal opportunities employer and committed to creating an inclusive and diverse workforce. We encourage applications from suitably qualified applicants regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Family Futures is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The organisation follows safer recruitment practices to protect children and adults at risk of harm and will require the successful applicant to undertake an enhanced DBS disclosure.

Nurse Lifeline is a registered Charitable Incorporated Organisation  which aims to launch a peer-led listening service to support the mental and emotional health  and wellbeing of nurses, midwives, healthcare assistants and the friends and family of such staff. 

Our vision is to provide a space for all nurses, midwives, health care support workers and the friends and family of such staff to decompress and chat with a peer via a confidential listening service, with your support.  We launched a new email based service which allows service users to be able to offload by emailing in instead of speaking on the phone if they prefer.  Nurse Lifeline aims to foster a positive community, provide encouragement, and empower those within the nursing and midwifery workforce. We believe it’s time to get talking about mental and emotional health.

Our challenge
Our Support and Information team offer a wide range of inclusive and accessible services to support those diagnosed with a brain tumour and their families.

One of our most critical services is our Support and Information Line, which is open between 9am-5pm, Monday—Friday. This service offers a place for people affected by a brain tumour diagnosis, to ask questions or raise concerns about a diagnosis, and how to support a loved one. We continue to see an increase in people accessing these services, and strive to work in smarter ways to manage this increase.

How can you help?
We are looking for volunteers to help us to run the Support Line more efficiently, by answering calls and asking some key questions to ensure the caller is transferred/triaged to the most appropriate support for them. This is an opportunity to be on the frontline of our support services and to play a vital role, in ensuring those that we support get the best service possible.

• Answer incoming calls to the Support Line with empathy and understanding
• Ask specific questions to understand the caller’s support needs and transfer to the appropriate teams
•  Accurately record information about the call onto our secure database
• Assist the support team in specific project areas where appropriate
• Engage in peer supervision to ensure your wellbeing needs are met

We’re looking for...

• Experience or confidence in answering calls and speaking on the phone
• Strong IT and computer skills, ideally experience of using databases
• Ability to demonstrate a high degree of empathy and resilience
• Active listening and strong communication skills
• Ability to separate own experiences from others, offering support and signposting in a non judgemental way
• Confidence to work autonomously and as part of a team
• Organisation and reliability
• Demonstrable understanding of confidential working

How much of my time would you like?
To ensure we have volunteer cover for the full Support Line opening hours, we are looking for volunteers to commit to a minimum of one 4-hour morning or afternoon shift.

Due to the continuous training involved, we would ask that volunteers commit to a minimum of six months spent volunteering with us.

How will I be trained and supported?

• You will receive a full online induction to The Brain Tumour Charity and your role here, as well as in-house training on the use of our database and phone system.
• You will receive weekly supervision after each shift and ongoing support through online webinars, emails and telephone calls, from a dedicated staff contact.
• You’ll have the opportunity to keep in touch and gain support from other volunteers in the same role.
• You can also receive regular updates, if you’d like them ,through our Volunteers E-Newsletter.

What can I gain from volunteering with you?

• Developing your existing skills as well as learning new ones
• Experience of working within a busy charity Support team
• The satisfaction of knowing that you’re making a valuable contribution to the lives of those affected by brain tumours
• The opportunity to expand the role in future, by taking on additional training
   

We’re always looking for empathetic individuals with great listening skills to train as non-religious pastoral support volunteers and join the Non-Religious Pastoral Support Network (NRPSN), working within Chaplaincy and Spiritual Care teams to provide like-minded support for people in difficult times. Research has shown that despite purporting to support everyone, only 4% of chaplaincy team visits are made to non-religious people. However, 69% of the population think specific non-religious care should be available, and non-religious people have the same need to talk about ‘the big questions’ and receive like-minded support.

Our volunteers and paid members work in the NHS, HMPPS, and the armed forces. We have trained more than 300 pastoral carers, and currently have a presence in 9% of prisons and in 30% of NHS Trusts and growing. The covid-19 pandemic has severely affected our volunteer numbers, and we are working hard to ensure that non-religious pastoral care is available to all. Will you join us in making pastoral care more inclusive and equal?

Upcoming training dates:

• London – 16 & 17 March 2024
• Midlands – 25 & 26 May 2024
• London – 27 & 28 July 2024
• Wales – 26 & 27 October 2024

After training, you’ll need to be able to commit at least half a day a week to volunteering, and you’ll need some tenacity along with the confidence and interpersonal skills to work with religious colleagues. You’ll be rewarded by being a positive support to people in their hour of need, and by being part of real change in how institutions support non-religious people.

Please read the attached Application Pack, and then complete and return the Application Form (when you click the link it may automatically download to your device) to register your interest. The application deadline is six weeks before your chosen course, and interviews will be completed shortly after your application is received.

Why we need your help

Marie Curie recognises that the best way to understand its services is by seeing it through the eyes of the people we support.  Feedback from people we care for is critical in telling us what we are doing well and where we can improve. 

Through this exciting volunteer role, you will help us understand our services’ quality by listening to the people we support. You will help us by contacting people while they are receiving our services to make sure we are providing our patients and families with excellent care, and if there are issues, to help us nip things in the bud. 

This role has the scope for broader conversations with people about their experiences at the end of life. Gaining insight and understanding allows us to ensure we’re there for all people experiencing dying, death and bereavement. 

What we need you to do

Your role will include some of, but is not restricted to, the following tasks:

• Speak with patients and families over the phone to complete surveys about their experiences of our care and support.
• Record data accurately, capturing as much as possible in the person’s own words.
• Input feedback data into online an online database.
• If comfortable, undertake analysis of data to help us report on themes and trends; what we are doing well and what we can improve.
• Communicate with patients and families how we use their feedback and ideas to improve services, where appropriate.
• Work with the Clinical Nurse Managers to highlight any issues and concerns about the care provided in their services.
• Relay positive feedback to Marie Curie Nursing staff and volunteers.
• If comfortable, conduct semi-structured interviews to understand peoples’ lived experiences of dying, death, and bereavement.

What skills or experience do you need?

• Good communication, listening and people skills.
• The ability to deal with people in a warm, friendly, and sensitive manner.
• Understanding the importance of confidentiality.
• Empathy and an understanding of the needs of people experiencing end of life care issues.

What we can offer you:

• An excellent opportunity to build on your skills in a charity environment – there may be opportunities to develop qualitative data analysis and video editing skills
• An induction, training, support and supervision in your role
• Agreed reasonable out-of-pocket expenses

What we ask of you:

• To provide two references from non-family members and other relevant documents related to the role
• To keep to all the charity’s policies and guidelines
• To complete an induction and any training related to the role

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Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment.  Marie Curie will treat all volunteers fairly and with respect.  We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment.  We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.

JOB DESCRIPTION

Coping with a diagnosis of a terminal or life-limiting illness involves painful feelings, coming to terms with loss and making adjustments in life. 

We are looking for volunteers to offer emotional and/or bereavement support either in a group setting through facilitation of support groups, or on one to one individual basis. You will be helping people to explore their feelings and adapt to their new life after a diagnosis or the death of a loved one. 

This role is supporting patients and families who are over 18 only.

Your role will include some of, but is not restricted to, the following tasks:

• Provide emotional and/or bereavement support either in the hospice, in a small group setting, over the phone or at the person’s home, according to local resources.
• Actively listen to clients and explore their feelings around the diagnosis/loss with empathy 
• Pass on appropriate information to your line manager.
• Complete appropriate documentation as required in line with our confidentiality (service user) policy.
• Assist staff in the Patient and Family Support team when necessary 
• Adhere to hospice record keeping procedures 
• Assist with other related tasks when necessary

ABOUT US

Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and  6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. 

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.

LMK – Let Me Know is a London based education charity running a proven prevention programme against relationship abuse, sexual assault and domestic violence. We have worked with over 10,000 young people in our first 3 years across 22 London boroughs. Two thirds of the young people we work with tell us we’ve fundamentally changed their understanding of healthy and unhealthy relationship behaviours and 84% know how to leave an abusive relationship safely. 

Are you passionate about tackling relationship abuse, domestic violence and sexual assault? Are you eager to help young people to protect their mental health and thrive in their relationships? Are you motivated by LMK’s values of being Kind, Brave, Open and Collaborative? Do you want to use your time and skills to support a small, ambitious charity making a big impact in the charity sector?

If so, you could be one of the three people LMK is looking for to join our Board of Trustees.

You do not need to have previous experience of a board role, but you do need to care deeply about the work that we do and have the time, skills and experience to contribute to the work of the board. We are particularly keen to hear from people with expert, working experience of governance, risk and compliance programmes, and safeguarding. We are looking for:

Vice Chair With previous experience of chairing meetings and strong leadership skills, you will deputise for and provide support to the Chair in carrying out their responsibilities. You will have, or be willing to develop, a strong understanding of best-practice in charity governance and an ability to implement it in a small charity context. You will act as a ‘critical friend’ and sounding board to the Chair, while remaining open to feedback about the Chair, LMK and the operations of the board from other Trustees, the CEO and members of staff. LMK’s Vice Chair will be asked to take on specific responsibility for risk and compliance, providing expertise and oversight of the risk register and contributing to sub-committees as needed.

Chair of Safeguarding Subcommittee Experience of managing safeguarding operations and up to date knowledge of safeguarding legislation is key for this role. You will champion safeguarding at board level and, through your role as Chair of the Safeguarding Subcommittee, work with the staff team to ensure that LMK has effective policy and practice in place, as well as the right culture and understanding around duty of care more generally. 

Trustee (Generalist) You will have experience in one of the following sectors: VAWG, Education, Mental Health, Community Engagement or Youth Work, and be willing to use your knowledge to guide LMK in the creation of its strategy, programmes, materials, and marketing or social media content.

If you would like to apply for the role of LMK Trustee, please look at the recruitment pack and follow the process on P9 which tells you to send us an application, explaining:

• Why you are interested in joining LMK.

• What role you are applying for Vice Chair, Chair of Safeguarding Subcommittee or Trustee (Generalist).

• What knowledge, skills and experience you have gained in your life that could benefit LMK.

• Why you feel you could make a difference to LMK.

• You can also attach your CV or other supporting material if you think it could help your application.

Deadline: 8th January 2024.

​

To assist in the provision of a weekly social group for adults aged 18+ with a range of learning disabilities/autism in venues in the Bracknell Forest area and surrounding areas. The Group meet every Tuesday 7pm -9pm. They go to the cinema, pubs, bowling, swimming, pottery painting etc.

Join DrugFAM as a Helpline Volunteer

At DrugFAM, we understand the profound impact a loved one's harmful use of alcohol, drugs or gambling can have, and believe in the power of compassion, support, and understanding when it comes to helping those affected.

Our helpline is a lifeline for those in need, providing crucial emotional support and guidance. Join us as a Helpline Volunteer and be a vital part of this mission.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive, and collaborative individuals with the right skills and experience to become part of our incredible charity. Here's your chance to...

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The Role: Helpline Volunteer

As a Helpline Volunteer, you'll have the opportunity to make a real difference to people's lives, offering them a listening ear and a source of comfort during challenging times.

Our helpline operates from 9am to 9pm, 365 days a year, ensuring that help is always just a phone call away.

What Does the Role Involve?

• Providing emotional and practical support to those in need.
• Offering (links to) relevant information, resources, and literature to clients.
• Assessing and enhancing the client's social support network.
• Identifying and addressing additional requirements, including signposting and referring to other organisations.

Why Choose to Volunteer with DrugFAM?

• Flexible Hours: The remote role allows you to volunteer from the comfort of your home. Plus, our rota system offers flexibility to fit your schedule.
• Comprehensive Training: We provide a thorough three-month training program, ensuring you have the skills and confidence to excel in your role.
• Ongoing Support: We offer continuous mentoring, training and support to help you grow in your role.
• Make a Difference: By joining our team, you'll be part of an organisation dedicated to positively impacting individuals and families affected by their loved one's addiction.

Training and Development: We provide comprehensive training in helpline skills, equipping you with the knowledge and confidence to excel in your role.

Join Us Today! Together, we can provide hope, support, and strength to those who need it most. Become a DrugFAM Helpline Volunteer and help us change lives for the better.

Young Humanists are the voice for non-religious young people. Two-thirds of young people are non-religious. We provide them with the community and platform that their voices deserve. We think young people have a right to be heard and that more should be done to ensure policy reflects their views.

Young Humanists is led by a committee that drives national and regional events throughout the year. They are supported by a team of local Ambassadors, who are the ‘on the ground’ representatives, working as part of local humanist or other community groups. We also have a team of volunteers specialising in areas like social media, design and research, who support the committee and individual Ambassadors.

We are seeking a dedicated and driven Northern Ireland-based individual to join our network of Ambassadors, to assist the committee by:

• Sitting on the Northern Ireland Humanists committee, providing a formal link to Young Humanists by championing issues that are particularly relevant to young people in Northern Ireland.
• Putting on events with a view to getting younger people involved (e.g. pub quizzes, campaign work, family-friendly events like coffee mornings or Sunday brunches, litter picks or picnics)
• Be a contact point for other Young Humanists who want to attend nearby groups/events and an ambassador for Young Humanists at regional events.
• Provide local knowledge to make sure we promote relevant local opportunities to our members and, equally, promote Humanists UK and Young Humanist events or campaigns locally.

Please read the full Application Pack for more information.

While there are no set hours we expect that up to three hours per week on average may be spent on the role, with this possibly increasing in the run-up to Young Humanists’ events.

All Young Humanists volunteers should be aged 18 to 35 (with eligibility ending the day before the applicant’s 36th birthday). Much of the work can be done remotely, but it is required that the post holder be based in Northern Ireland. 

If this sounds like you send your CV and cover letter, with the subject ‘Young Humanists Ambassador for Northern Ireland’ 

JOB DESCRIPTION

Why we need your help

The Marie Curie Dementia Befriending service is provided by trained volunteers who offer one-to-one companionship and support to people with a terminal illness that have dementia and their families. The service would not be able to reach those most in need if it was not for the commitment and hard work of the volunteers delivering the service.

Befriender volunteers provide companionship and emotional support, practical support, short breaks for carers and help with signposting for information and support.

What we need you to do

Your role will include, some of, but not restricted to the following tasks:

• Complete all initial mandatory Dementia Befriender volunteer training, as well as any refresher training whilst you are a Marie Curie volunteer
• Carry out weekly visits with the person(s) you’re supporting, as agreed with the Volunteer Co-ordinator. This could be in a variety of settings, for example in a family’s home, in a care home or out in the community.
• Provide one to one companionship and support. For example - Offering a listening ear and spending time engaging in everyday conversation, activities or hobbies with the person you are supporting. Accompanying them to an appointment, social groups or taking short trips out. Helping with small daily tasks eg making tea or accessing the internet. Allowing carers to have a short break. Signposting to relevant local support services or finding out information as requested.

(This list is only an outline as support will vary according to the needs of those using the service. Dementia Befriender volunteers do not provide nursing or personal care, or offer counselling or advice)

• Driving clients to pre-arranged health or social care (eg to chemotherapy appointments or day therapy at the hospice)
• Follow all mandatory procedures that form part of the Dementia Befriending service. Examples include submitting written report forms, identifying and briefing a lone worker Buddy, and following procedures for lone worker safety.
• Keep your manager informed of any changes to the situation, or any significant happenings in connection to the person you’re supporting and/or their family, either in person or by phone
• Be reliable and committed to regularly spending time with someone and offering support
• Attend group events and training sessions for Marie Curie Dementia Befriender volunteers
• Attend individual sessions with your Volunteer Co-ordinator as required
• Represent the Marie Curie Dementia Befriending service positively to those using the service
• Support with Advanced Care Planning for clients

What skills or experience do you need?

• Commitment and reliability - able to keep appointments and volunteer for approximately 3 hours a week
• Patience, empathy and emotional stability
• An understanding of the importance of confidentiality
• Willing to be flexible to the needs of the individual
• Ability to operate within the boundaries of the role
• A friendly and sensitive approach
• Excellent listening skills and an ability to build a rapport with others Respect for individuals, regardless of their race, gender, culture, religion, disability, sexual orientation and marital status

What we can offer you

• An excellent opportunity to build on your skills in a charity environment
• An induction, training, support and supervision in your role
• Agreed reasonable out-of-pocket expenses

What we ask of you

• To provide two references from non-family members and other relevant documents related to the role
• To keep to all the charity’s policies and guidelines
• To complete an induction and any training related to the role

Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment.  Marie Curie will treat all volunteers fairly and with respect.  We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment.  We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.

ABOUT US

Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and  6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. 

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.

JOB DESCRIPTION

Marie Curie Companion is a professional service provided by trained volunteers who offer one-to-one companionship and support to people with a terminal illness and their families. The service would not be able to reach those most in need if it was not for the commitment and hard work of the volunteers delivering the service.

Companion volunteers provide companionship and emotional support, practical support, short breaks for carers and help with signposting for information and support.

Your role will include some of, but is not restricted to, the following tasks:

• Carry out weekly visits with the person(s) you’re supporting, as agreed with the Volunteer Co-ordinator. This could be in a variety of settings, eg family home, a care home or in the community.
• Provide one-to-one companionship and support. 

For example: offering a listening ear and spending time engaging in every-day conversation, activities or hobbies with the person you are supporting. Driving clients to pre-arranged health or social care (e.g. to medical appointments) or taking short trips out. Helping with small, daily tasks, e.g. making tea or accessing the internet. Allowing carers to have a short break. You may be supporting your client’s family or carers before or during bereavement.  This may involve offering emotional support, signposting to relevant local support services or finding out information as requested 

(This is only an outline as support will vary according to individual needs. Companion volunteers do not provide nursing or personal care, or offer counselling or advice)

• Keep your manager informed of any changes to the situation, or any significant happenings in connection to the person you’re supporting and/or their family, either in person or by phone 
• Submit regular visit reports to your manager and update relevant computer systems as required 
• Be reliable and committed to regularly spending time with someone and offering support
• Attend individual sessions with your Volunteer Co-ordinator, training and group events as required 
• Represent the Marie Curie Companion service positively to those using the service

ABOUT US

Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and  6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. 

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.

Outline of the role

Our Information Service offers independent, impartial and confidential information and support. As part of our Information Service, we have a dedicated team of volunteers, who help older people – and their friends, family and carers – with form-filling, applications and paperwork. Examples include Attendance Allowance, Blue Badge and Personal Independence Payments.

Fellow Information Service volunteers will refer people needing help to you, for you to contact them by telephone, email or face-to-face, to assist them with their forms, applications and paperwork, either on paper or online. During a typical month, you may help 2-3 people, which usually takes between 30 minutes to three hours per person, depending on the type of form/application/paperwork and the support needed.

All training would be provided, and you will be required to undertake regular training/reading to keep up-to-date with the latest practices and guidance. A car would be an advantage.

We are following strict Covid-safe guidelines and a DBS check will be required.

Skills

To be an Information Volunteer (Form-Filler), we are looking for someone who is:

• An excellent communicator, both in writing and orally
• Good interpersonal skills
• Able to review and extract relevant information
• Understanding
• Friendly
• Happy to travel in your local community and surrounding areas

What is it in for you?

• Becoming part of a friendly and dedicated team
• Volunteering in your local community for a local independent charity
• Meeting people and making new friends
• Improving and learning new skills
• Enjoying new experiences
• References for your CV

JOB DESCRIPTION

Marie Curie Helper is a professional service provided by trained volunteers who offer one-to-one companionship and support to people with a terminal illness and their families. The service would not be able to reach those most in need if it was not for the commitment and hard work of the volunteers delivering the service.

Helper volunteers provide companionship and emotional support, practical support, short breaks for carers and help with signposting for information and support.

Your role will include some of, but is not restricted to, the following tasks:

• Carry out weekly visits with the person(s) you’re supporting, as agreed with the Volunteer Co-ordinator. This could be in a variety of settings, eg family home, a care home or in the community.
• Provide one-to-one companionship and support. 

For example: offering a listening ear and spending time engaging in every-day conversation, activities or hobbies with the person you are supporting. Driving clients to pre-arranged health or social care (e.g. to medical appointments) or taking short trips out. Helping with small, daily tasks, e.g. making tea or accessing the internet. Allowing carers to have a short break. You may be supporting your client’s family or carers before or during bereavement.  This may involve offering emotional support, signposting to relevant local support services or finding out information as requested 

(This is only an outline as support will vary according to individual needs. Helper volunteers do not provide nursing or personal care, or offer counselling or advice)

• Keep your manager informed of any changes to the situation, or any significant happenings in connection to the person you’re supporting and/or their family, either in person or by phone 
• Submit regular visit reports to your manager and update relevant computer systems as required 
• Be reliable and committed to regularly spending time with someone and offering support
• Attend individual sessions with your Volunteer Co-ordinator, training and group events as required 
• Represent the Marie Curie Helper service positively to those using the service

Pam mae angen eich help arnom

Gwasanaeth proffesiynol yw Cynorthwywyr Marie Curie a ddarperir gan wirfoddolwyr hyfforddedig sy’n cynnig cwmnïaeth a chymorth un-i-un i bobl sydd â salwch terfynol a’u teuluoedd. Ni fyddai’r gwasanaeth yn medru cyrraedd y rhai sydd ei angen fwyaf heb ymroddiad a gwaith caled y gwirfoddolwyr sy’n darparu’r gwasanaeth.

Mae Cynorthwywyr Gwirfoddol yn darparu cwmnïaeth a chymorth emosiynol, cymorth ymarferol, seibiannau byr i ofalwyr a help gyda chyfeirio at wybodaeth a chymorth. 

Beth rydym angen i chi ei wneud

Bydd eich rôl yn cynnwys, ond heb fod yn gyfyngedig i, rhai o’r tasgau canlynol:

• Cynnal ymweliadau wythnosol gyda’r person/pobl rydych chi’n eu cefnogi, fel y cytunwyd gyda’r Cydlynydd Gwirfoddolwyr. Gallai hyn fod mewn amrywiaeth o leoliadau, e.e. cartref teuluol, cartref gofal, neu yn y gymuned.
• Darparu cwmnïaeth a chymorth un-i-un. Er enghraifft:

• Cynnig clust i wrando a threulio amser yn sgwrsio neu wneud gweithgareddau neu hobïau bob dydd gyda'r person yr ydych yn ei gefnogi.
• Gyrru cleientiaid i ofal iechyd neu gymdeithasol a drefnwyd ymlaen llaw (e.e. i apwyntiadau meddygol) neu fynd ar deithiau byr.
• Helpu gyda thasgau bach bob dydd, e.e. gwneud te neu gyrchu’r
• rhyngrwyd.
• Caniatáu i ofalwyr gael seibiant byr.
• Efallai y byddwch yn cefnogi teulu’ch cleient cyn neu yn ystod profedigaeth.  Gallai hyn gynnwys cynnig cymorth emosiynol, cyfeirio at wasanaethau cymorth lleol neu ddod o hyd i wybodaeth yn ôl yr angen

(Amlinelliad yn unig yw hwn gan fydd cymorth yn amrywio yn ôl anghenion unigol. Nid yw cynorthwywyr gwirfoddol yn darparu gofal nyrsio neu bersonol, nac yn cynnig cwnsela na chyngor)

• Rhoi gwybod i’ch rheolwr am unrhyw newidiadau i’r sefyllfa, neu unrhyw ddigwyddiadau arwyddocaol mewn cysylltiad â’r person rydych chi’n ei gefnogi a/neu ei deulu, naill ai wyneb yn wyneb neu dros y ffôn
• Cyflwyno adroddiadau ymweliad i’ch rheolwr yn rheolaidd a diweddaru systemau cyfrifiadur perthnasol yn ôl yr angen
• Bod yn ddibynadwy ac yn ymroddgar i dreulio amser â rhywun a chynnig cymorth yn rheolaidd
• Mynychu sesiynau unigol gyda’ch Cydlynydd Gwirfoddoli, hyfforddiant a sesiynau grŵp yn ôl yr angen
• Cynrychioli’r Gwasanaeth Cynorthwywyr Marie Curie yn bositif i’r rhai sy’n defnyddio’r gwasanaeth

Pa sgiliau neu brofiad sydd eu hangen arnoch?

• Ymroddiad a dibynadwyedd – y gallu i gadw apwyntiadau a gwirfoddoli am tua 3 awr yr wythnos
• Amynedd, empathi a sefydlogrwydd emosiynol
• Dealltwriaeth o bwysigrwydd cyfrinachedd
• Parch tuag at breifatrwydd, urddas ac annibyniaeth unigolyn
• Parodrwydd i fod yn hyblyg i anghenion yr unigolyn
• Y gallu i weithredu o fewn ffiniau’r rôl
• Ymagwedd gyfeillgar a sensitif gyda sgiliau cryf o ran meithrin perthynas ac empathi
• Sgiliau gwrando rhagorol a’r gallu i feithrin perthynas ag eraill
• Parch tuag at unigolion, ni waeth beth fo’u hanabledd, ethnigrwydd, statws priodasol, beichiogrwydd neu famolaeth, rhywedd, cyfeiriadedd rhywiol, crefydd neu ffydd, neu ailbennu rhywedd

ABOUT US

Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and  6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. 

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.