Finance And Commercial Services Director Jobs

Contract type

Permanent

Location

Whittington, Lichfield (Hybrid options available)

Hours

Full time 37.5 (Flexible for the right candidate)

Annual salary

£43,500 to £50,000 depending on experience

Review Date

25/04/2024

Reporting to the Head of Fundraising and leading the wider supporter care team, the Individual Giving Manager is responsible for the end to end Individual Giving Programme. You will help maximise supporter recruitment and development opportunities whilst ensuring long-term growth for St Giles Hospice.

To manage the delivery of the Individual Giving Programme which includes recruiting new cash and regular giving supporters from a variety of multi-channel campaigns and initiatives. To deliver the warm campaigns such as cash appeals, regular giving, raffles and lottery.

To manage the stewardship of supporters through the proactive and effective data management, delivering an excellent supporter experience through targeted supporter journeys. To develop, deliver and proactively manage campaign plans, budgets, and reports for senior stakeholders.

Knowledge and experience

Essential

·Experience of working in third sector

·Experience in a communications and marketing role

·Demonstrable experience individual giving / customer, and donor / customer acquisition, retention and segmentation in a charity / commercial setting

·Track record of successfully managing and developing relationships with individual supporters, customers or clients.

·Experience of successfully developing and implementing a plan for individual giving / customer, and donor / customer acquisition, retention in a charity / commercial setting.

·Knowledge of regulatory environment for fundraising from individuals including data protection, Gift Aid and Fundraising Codes of Practice and regulation

·Experience of and resilience to meeting targets and KPIs.

·A proven track record of success in working with others, managing people, and delivery of high-quality results to deadlines

·Experience of working with data for marketing and analysis purposes

·Good knowledge of data selection, data analysis, insight and application of datasets for maximum success

·Experience of project management, including budget setting and management.

·Experience using Donorflex or a similar CRM database.

·Experience of working with volunteers

Desirable

·Management experience

·Understanding of Lottery regulatory requirements (Gambling Act 2005) and how this applies within a charity setting.

·Experience of running a small or large scale Lottery to include day to day financial management.

Values

Exhibits our hospice values and behaviours

Skills

Essential

·Ability to show resilience in challenging situations.

·Ability to understand when issues need escalation.

·Ability to work effectively as part of a team.

·Ability to maintain confidentiality.

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Join the team at Haven House Children’s Hospice

Haven House Children’s Hospice cares for children and young people who have life-limiting or life-threatening conditions across North and East London, West Essex and East Herts. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities.

Since the hospice opened its doors in 2003, it has gone from strength to strength both in terms of the care we provide to children and their families as well as the close bonds we have developed and nurtured with individuals and organisations who are inspired by our work.

This is a great time to join the team at Haven House as our Trusts and Grants Manager. We have recently restructured the Income Generation and Marketing team and this role sits within the High Value team, working alongside Corporate fundraising, Philanthropy and Special Events, and reporting into the Assistant Director of IGM/ Head of High Value Partnerships. The team are currently developing a new high value strategy, to underpin the organisation wide strategy and the overall IGM strategy.

At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.

We’re looking for an individual who is has the experience and skills to manage and nurture relationships with our existing donors and funders from charitable trusts, foundations and grant-making bodies as well develop long lasting commitments through new donor partnerships.

We want someone to join us who loves being part of a hardworking and collaborative team and who is willing to try new things, bring fresh ideas and who has the energy and personal drive to execute them.  

If this role sounds right for you and you have the right skills and experience, please do download the job description from our website.

If you are a potential candidate who would like to have an informal chat with someone about the role before applying, please contact our HR department and someone will come back to you.

Benefits
As an employee you will be entitled to the following range of benefits:

· Hybrid office/ home based arrangement

· 27 days' annual leave

· Pension scheme (company matches contribution up to 7%)

· Free onsite parking

· Employee Assistance Programme

· Eye care voucher scheme

· Cycle to work scheme

· Life Cover

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Closing date: 12pm Friday 26th April 2024

Interview: w/c 7th May 2024

We are seeking an experienced trusts and foundations fundraiser to spearhead the Trusts and Foundations programme at the Hall. This is an exciting new role within the team who are eager to invest in this area of income and see immense potential for growth.

Building upon the current small programme, you will lead on initiating conversations with new funders and effectively convey the funding needs of the Hall and capital appeal. Your focus will be on developing and growing an engaged portfolio of trusts and foundations who share the Hall’s vision and ambitions.

As Senior Trusts and Foundations Manager, you will:

• create and coordinate the trusts and foundations strategy focused on driving growth and income;
• personally manage a portfolio of trusts, foundations and other grant funders giving 6- and 7-figure gifts, ensuring you deliver fantastic stewardship and reporting;
• oversee and develop a high value T&F pipeline, proactively cultivating and building relationships with potential funders;
• produce compelling funding proposals, applications and cases for support to secure transformational restricted and unrestricted donations;
• provide leadership and support to the Philanthropy Coordinator – Trusts & Foundations;
• work closely with the rest of the Philanthropy team to identify and maximise the lifetime support of donors and partners.

Ideal skills and experience: 

• Demonstrable experience of managing and securing 6-figure+, multi-year funding from a range of trusts, foundations and statutory funders
• Proven experience of managing and developing a pipeline of funders
• Exceptional interpersonal and persuasive communication skills, with ability to engage with a wide range of stakeholders of all levels
• Line management experience, and keen interest in motivating and developing direct reports
• A creative flare, team player, proactive and tenacious
• Passion for the arts, sciences and the work of the Royal Albert Hall

Hybrid working, 3-4dpw in Royal Albert Hall, Kensington office. The role will require occasional evening and weekend work in line with the Hall’s events programme, in particular those attended by your donors and prospects.

We are seeking a brilliant major donor fundraiser to play a crucial role in generating funds from HNWIs through major gifts and legacies. As Senior Philanthropy Manager you will step into a newly created position in the team that will focus on creating and implementing a compelling major donor programme.

Your focus will be to inspire giving for investment in the Hall, including initiatives to improve accessibility and sustainability, as well as the Hall’s pioneering community engagement programme. You will be a creative, driven and strategic individual who has a track record of developing engaging supporter journeys and soliciting transformational gifts.

As Senior Philanthropy Manager you will:

• create and deliver the major donor strategy focused on driving growth and income from HNWIs;
• personally manage a portfolio of philanthropists giving 5, 6 and 7-figure gifts;
• oversee and develop the prospect pipeline, proactively researching potential supporters and utilising networks from senior stakeholders involved in the Hall;
• consistently deliver exceptional stewardship journeys, knowing how to capitalise on the incredible array of events at the Hall as powerful engagement tools;
• produce and present compelling cases for support to secure transformational restricted and unrestricted donations;
• provide leadership and support to the Philanthropy Coordinator;
• work closely with the rest of the Philanthropy team to identify and maximise the lifetime support of donors.

Ideal skills and experience: 

• Demonstrable experience of managing and securing 5- and 6-figure+ gifts from HNWIs
• Proven track record of delivering a strong major donor strategy/programme
• Experience identifying major giving opportunities, building a pipeline and being proactive with prospect research
• Exceptional interpersonal and relationship-building skills, with ability to engage with a wide range of stakeholders of all levels
• Line management experience, and keen interest in motivating and developing direct reports
• A creative flare, team player, proactive and ambitious
• Passion for the arts, sciences and the work of the Royal Albert Hall

Hybrid working, 3-4dpw in Royal Albert Hall, Kensington office. This role will require occasional evening and weekend work in line with the Hall’s events programme, in particular those attended by your donors and prospects.

We are seeking a creative high value fundraiser who will lead the strategic growth and innovation of the Friends and Patrons programmes. Established 6 years ago, the schemes have seen impressive growth and now bring in almost £1million per year. There is still huge potential for development, expansion and innovation.

You will be an ambitious individual with a background in managing mid- and high-value membership schemes. With a focus on stewardship, cultivation events, and collaboration with the rest of the Philanthropy team, you’ll drive engagement and uplift donors.

As Friends and Patrons Manager, you will:

• Lead the strategic development of the Friends and Patrons programme, with a focus on innovation and driving growth
• Oversee the stewardship journeys of Friends and Patrons (£55 to £20,000), with a portfolio of your own donors giving at the higher level
• Responsible for day to day management of the Royal Albert Hall America Patron Scheme
• Work with the Executive Events Manager to deliver an engaging programme of cultivation and recruitment events
• Work closely with the rest of the Philanthropy team to identify opportunities to uplift donors and secure major gifts
• Provide leadership and support to the Friends and Patrons Officer and the Friends and Patrons Coordinator

Ideal skills and experience: 

• Demonstrable experience of managing and developing mid and high value patron schemes, donor giving circles or equivalent
• Experience testing and implementing creative fundraising strategies to engage donors with and grow income from membership schemes
• Exceptional interpersonal and relationship-building skills, with ability to engage with a wide range of stakeholders of all levels
• Line management experience, and keen interest in motivating and developing direct reports
• A creative flare, team player, proactive and ambitious
• Passion for the arts, sciences and the work of the Royal Albert Hall

Hybrid working, 3-4dpw in Royal Albert Hall, Kensington office. This role will require occasional evening and weekend work in line with the Hall’s events programme, in particular those attended by your donors and prospects.