Finance And Operations Manager Jobs in Westminster, Greater London

We are looking for a brilliant, organised and proactive person, a qualified accountant, to join our small and committed team working closely with the chair of Trustees to promote the smooth running of the charity, its grant-making projects and remote office (finance, bookkeeping, HR and IT systems etc). The post is for an independent worker comfortable working remotely. The anticipated hours can be arranged to meet both the charity’s and your needs.

The position of Chief Operating Officer is an exciting new role within the charity. The last few years have seen Coram’s Fields grow both operationally and financially, and we now employ around 65 staff and in 2024/25 are expecting to turnover c.£2.4 million.

As our organisation and team has grown, so too has the need to strengthen our infrastructure and we are now looking for an experienced and skilled COO, to drive operational improvements across the key areas of HR, Finance and commercial.

Coram’s Fields prides itself on having a strong, values led culture, and one where our commitment to our staff and their development is matched by the commitment we bring to the children and young people we support every day. Building on this by developing and embedding high quality people management systems and creating a culture of best practice across all our teams will be a key part of your role.

Over recent years, we’ve been working hard to build our financial resilience and develop a more sustainable operating model, including further investment in our fundraising team. We’ve made significant progress, but we know there are plenty more opportunities to strengthen our work in this area. Modernising our financial systems and strengthening financial capabilities across our management team will be a focus of the role and you will relish the opportunity to impart your own financial knowledge and skills on those around you, to support the delivery of even better outcomes for the young people we serve.

The success of our financial model is underpinned by just under half our annual income coming from commercial revenue streams. You’ll bring a proven track record of maximising commercial income opportunities, a keen eye for spotting new ones, and the ability to cultivate these into financially rewarding ventures that support our overall sustainability and mission.

To be successful, you'll need to be an outstanding communicator, capable of building relationships with a broad range of stakeholders, from service managers on the ground, to our Trustees.

Our commitment to changing the lives of children and young people for the better is unrelenting and your reward in this role will be quite simple – to play an instrumental role in building the capacity of our team and the organisation to deliver even greater outcomes for the young people we support.

We are looking for a proactive, self- motivated and solutions-focussed individual to make an impact in the role of Research Manager whilst providing maternity cover for a 12-month period. You’ll share in our vision, mission and values and have children at your heart, and use your passion for making a difference to support and accelerate the ambitious work of Solving Kids’ Cancer UK and the Research team.

Summary of role responsibilities 

• Manage a portfolio of international childhood cancer research projects, engaging stakeholder expertise where appropriate and providing administrative, operational, and relationship management support.  

• Monitor and evaluate the impact of Solving Kids’ Cancer UK’s patient-centric research programme, working closely with the Communications and Campaigns Manager to effectively communicate this to a wide range of audiences.   

For more detailed information about the role, charity, and team, look at the Recruitment Pack.

Recruitment timetable  

We aim to follow the schedule outlined below: 

Applications close: 17 June 2024, 11:59pm 

Shortlisting: w/c 17 June 2024 

Interviews: w/c 1 July 2024 (London office) 

If there are any adjustments that would help you engage with the recruitment process, please let us know.  

We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 50,000 members, 300 staff and an annual turnover of more than £12m.

It's an exciting time our growing organisation as we implement our new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and make the most of their time at a world leading institution.

Job description

We are looking for a Sports Development Manager who will be responsible for developing and supporting TeamUCL (a sporting community of 75 student sports clubs) and managing the Sports Development team at the Students' Union. 

Do you have a good understanding of the UK sport and Higher Education sport sectors? Do you have experience working within in a sports development setting? If so, we would love to hear from you!

JOB DESCRIPTION

Title of Post: Financial Assistant

Responsible to: Head of HR & Administration

Hours: 32 hours per week

MAIN PURPOSE OF THE JOB

The main responsibility of this role is to assist the Head of Resources in the efficient and smooth running of financial functional activities of the charity.

DUTIES AND RESPONSIBILITIES

1. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc.

2. Perform routine calculations to produce analyses and reports as requested by the Head of Resources and assisting in developing and maintaining all financial reporting within the charity.

3. Assisting in the preparation and maintenance of the charity’s annual income and expenditure budget.

4. Assisting in monthly bank reconciliations and other balance sheet accounts.

5. Dealing with finance related queries from staff, senior management, supporters, and suppliers.

6. Maintenance and reconciliation of direct debits, standing orders and other online donations.

7. Supporting the financial controller in the planning and preparation of statutory accounts and the annual audit.

8. Ensuring accurate gift aid records are maintained for supporters and conducting the annual gift aid claim.

9. Assisting in the maintenance of all accounting records on an ongoing basis to ensure:.

             a.   All income and expenditure are properly approved, banked and processed in a timely manner.

             b.   Monthly cash/cheque management and bank reconciliations are carried out and recorded.

10. Undertaking any other accounting duties that may be required and providing cover when other staff are absent.

PERSON SPECIFICATION

Required Elements

• Ability to collaborate and work effectively with Stella Maris staff, volunteers, and supporters.
• Accuracy, numeracy, organisation, and strong attention to detail.
• Excellent mathematical skills.
• Integrity, honesty, and customer-service skills.
• Solid communication skills, both written and verbal.
• Superior attention to detail.
• Computer skills such as experience in working with spreadsheets and accounting software. Confident in using IT software such as Microsoft office suite (Word, Excel) and CRM databases.
• Ability to work flexibly and to use own initiative to meet demands of job.
• Strong commitment to team working, and an ability to build strong, mutually beneficial relationships with colleagues across whole organisation.
• Commitment to high quality service, best practice, and best value in all aspects of the charity’s operation.

Desired Elements

•  Associate or bachelor’s degree in business, finance, accounting, or a related field.
• Knowledge of the wider UK charity sector.
• Experience of working with a CRM database is desirable.
• Knowledge of the wider UK/international maritime sector.
• Knowledge of the Catholic church.
• Experience of working in a UK charity sector.
• Understanding of the Vision, Mission, and Values of Stella Maris.

We are seeking a creative and detail-oriented individual with a passion for crafting engaging communications, compelling content, and powerful stories to join our team as Communications and Campaigns Manager. In this pivotal role, you will develop and manage a comprehensive communications strategy for the charity, making a significant impact on children and families affected by the childhood cancer neuroblastoma. 

As an exceptional communicator and storyteller, you will have the ability to write for a variety of audiences, inspiring engagement, raising awareness, and driving income growth. You will be experienced in developing and implementing multi-channel communications plans, encompassing social media, digital, and print. Additionally, you will manage and grow the charity’s press and media engagement. 

This is an exciting time to join the charity as we embark on several major campaigns and advocate for improved experiences and outcomes for children and families affected by childhood cancer. 

Summary of role responsibilities 

• Develop, implement and manage a dynamic communications plan for Solving Kids’ Cancer UK that encompasses the three key pillars of our work, across all communication channels;  

• Lead on the development and implementation of online marketing campaigns to raise wider awareness, demonstrate our impact, grow our income, and position our organisation as a thought leader in paediatric oncology;  

• Develop and grow our charity’s’ media presence and profile;  

• Raise the charity’s profile and reach through the generation of new online and offline audiences, followers and supporters.   

For more detailed information about the role, charity, and team, look at the Recruitment Pack.  

We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Recruitment timetable  

We aim to follow the schedule outlined below: 

Applications close: 16 June 2024 at 11:59pm 

Shortlisting: w/c 17 June 2024 

Interviews: 1 July 2024 (London office)  

If there are any adjustments that would help you engage with the recruitment process, please let us know.  

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

Are you knowledgeable and passionate about mental health/good mental health? Could you lead and support a team and service users to achieve individual and group goals? Do you have the ability to take the unexpected in your stride? Then why not join us at SMART?

We are looking for someone that recognises the importance of good wellbeing for all, is capable of dealing with a wide scope of managerial areas, and can work and liaise with various multi-disciplinary teams, to become our new Services Manager. 

SMART is a unique Chelsea-based charity, serving the local community in a supportive and flexible environment. We offer 28 days annual leave (plus paid bank holidays), a pension program, competitive salary, and additional benefits.
   
Think you'd be a good fit? Just click the Apply button, and send us an up-to-date CV, and a 2-page covering letter telling us why.

The closing date to apply is 21st June at 23:30, with interviews taking place on 27th June. 

MMHS has for many years played a crucial role in meeting the housing and housing-related needs of ministers who have worked in the Methodist Church and continues to support this community through the provision of housing across the UK. At the same time, we are considering ways of using our resources for new mission, while remaining fully committed to our existing mission.

This is a crucial moment for us as a charity. We are in search of a highly strategic CFO with a broad skillset which stretches beyond the remit of many financial leadership roles within the charity sector. The CFO will work closely with the CEO, playing a crucial role in the stewardship and optimisation of a range of assets and providing leadership to the finance team as well staff working in other functions. If you care about supporting those who have worked in methodist ministry, have an appetite for positive change, and the character and skills to play a key part in leading our charity towards a new future, we welcome your interest.

ALAG (Asperger London Area Group) has been a registered charity since 2015.

ALAG is a pan-London membership community organisation, supporting autistic adults without a learning disability. We work in partnership with statutory services and the voluntary sector to highlight the needs of autistic adults.

We are dedicated to seeking practical initiatives and solutions when supporting individuals to come to terms with their diagnosis and to providing the tailored support that is essential to their well-being. One such initiative is the Autism Hub which was established in 2018 in the London Boroughs of Islington and Camden.

The successful applicant will be responsible for providing sound, motivating leadership and creating a work atmosphere where our dedicated, talented team can thrive. You will be responsible for leading on delivering the charity's services, which includes managing and overseeing projects, policies and procedures within the organisation. 

You will be working as part of a growing, busy, collaborative and motivated team and be able to adapt well to changing priorities. You will have oversight of a team of 10-12 people including contracted staff, volunteers and directly manage 3-5 members of the team.

You will work alongside the CEO, staff team, trustees and charity accountant in ensuring strong financial management of all projects.  You will report to the CEO and Board of Trustees, attend quarterly board meetings and produce regular reports on the activities and outcomes to stakeholders.

The role will also involve evaluating the organisation’s processes and ensuring they are efficient and accessible, as well as ensuring we meet our Key Performance Indicators (KPIs). This will inform operational development and future strategies.

Person specification

Essential Criteria 

• An understanding of autism and experience working with autistic adults without a learning disability
• Strong understanding of the duties of statutory services and key legislation that underpins the rights of autistic people
• Knowledge and practice of relevant legislation – Autism Act 2009 and National Strategy, Care Act 2014, Mental Health Act 1983, Mental Capacity Act 2005, Equalities Act 2010, GDPR 2018
• Experience developing and optimising support services for disabled people 
• An understanding of the third sector and health and social care landscape in London
• Proven track record in an operational, managerial role within the third sector
• A strong leader and manager, with proven experience mentoring a staff and volunteer team, providing guidance, support, and development opportunities, and driving towards excellent outcomes
• Experience leading the delivery of high-quality services for charity beneficiaries

• Defining and delivering organisational goals, objectives, and key performance indicators (KPIs) for operational efficiency
• Ability to plan and manage budgets and contribute to decisions on the allocation of resources
• Developing infrastructure- policies, procedures, and processes within the developing service provision

• Provide strategic vision and leadership for the operations team, setting overall goals and objectives for team members 
• Ensure robust implementation and efficiency within the agreed processes in conjunction with the operations team
• Monitor use of software and processes used in the organisation to ensure the effective management of data and client journey

• Knowledge of the voluntary sector, grants, monitoring processes
• Experience of producing monitoring reports using data, case studies, and user experience feedback
• Proven ability to effectively manage projects, ensuring key objectives, plans and activities are successfully delivered
• Proven ability to create a positive working environment in which diversity is celebrated, and staff are empowered and motivated to do their best 
• A passion for creating inclusive cultures and using the social model of disability to build a more inclusive society
• A collaborative and team-oriented approach to working with colleagues, partners, and external organisations
• Lead on and support others to navigate member experiences including complaints
• Excellent levels of discretion and judgement as well as experience of dealing with sensitive information
• Experience of overseeing safeguarding procedures in line with the safeguarding policy and supporting the staff team and volunteers with the safeguarding process
• Proficient written and verbal communication skills, with the ability to articulate complex ideas and proposals effectively
• A creative and innovative approach to problem solving, exploring new ideas and approaches to achieve organisational objectives
• A strong understanding of reasonable adjustments in the workplace
• Flexible approach to work and being hands-on to get the task done
• Able to ensure compliance with industry best practices and guidelines

Desirable Criteria

• Experience of being a Safeguarding Lead or willingness to take on these duties
• Experience in supporting an organisation to successfully apply for funding and managing multiple grants or willingness to learn
• Good understanding of HR matters and appropriate processes that need to be considered when managing a team of people- with the support of the HR Coordinator

General

• Willingness to undertake any other reasonable duties as may be required
• Eligibility to work in the UK

We’re seeking an Administration Assistant to work alongside the Office Manager to provide Grants, Office and Finance admin support across the organisation to ensure the smooth running of Youth Music’s operations. The successful candidate will be a proactive individual, able to look ahead and plan for what’s coming up. You’ll also have strong IT and communication skills, experience managing multiple tasks and deadlines, with an eye for detail and an interest to work in the charity sector. You must have at least one year’s continuous experience working in a similar role.

Your administrative skills and experience will help us work towards our organisational outcomes; to equalize access and outcomes for children and young people, empower projects and professionals to survive and thrive, and inspire change amongst the creative ecosystem.

You’ll be excited by the opportunity to join the UK’s largest young people’s music charity, working in a varied and busy role within a collaborative, supportive environment.

Key responsibilities

 Office & Finance Administration

• Working alongside the Office Manager to ensure the smooth running of the office.
• Responding to general enquiries.
• Co-ordinating the weekly staff office duties rota.
• Co-ordinating the internal meeting room booking schedule.
• Support the Office Manager to coordinate the prompt and accurate weekly grants and invoice authorisation and payments process.
• Working alongside the Office Manager in the review of supplier’s contracts.
• Preparing the monthly petty cash and credit card reconciliation for authorisation.
• Depositing cheques and cash donations as soon as they are received and recording transactions.
• Overseeing the Finance inbox, monitoring enquiries and invoices.
• Ensuring all finance records are filed accurately and systematically.
• Provide HR administrative support.
• Providing administrative support across all teams as and when required.

Grants Administration

• Coordinate grants programme shortlisting and assessment panel meetings.
• Schedule the Grants and Learning Team enquiry rota, events and 1:1s for prospective applicants.
• Collate photos, music and other digital assets from funded partner reports for use on our communications channels.
• Provide administrative support for our youth participation activities.
• Supporting our work with Funding Advisors, including scheduling training, checking availability, and tracking invoices.

General

• Carrying out all such additional duties as are reasonably commensurate with the role.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.

Person specification

Essential

• At least one year’s continuous experience working in a similar role.
• Strong administration skills.
• Strong communication and interpersonal skills.
• Proactive approach to completing tasks and problem solving.
• High level of proficiency using Microsoft Office, including Excel and Outlook.
• Strong finance skills.
• Experience of using cloud-based invoice processing/database systems.
• Knowledge of and commitment to inclusion, diversity, equality and accessibility.

Desirable

• Experience in a charity, agency, youth or music organisation.
• Experience in writing meeting minutes.
• An understanding of the principles of data protection.
• Awareness of financial fraud risk management.
• Knowledge of grant making.
• Knowledge of using Salesforce and other databases.
• Understanding of the music education and / or music industries landscape.
• Passion for music and interest in its benefits for individuals and society.

Supporter Engagement Manager

Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!

About Us

Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.

About the Role

As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.

Read the job pack for further details of this fantastic opportunity.

Key Responsibilities

• Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
• Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
• Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
• Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
• Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
• Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
• Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
• Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
• Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.

About You

• Minimum of three years of experience in the charity or third sector.
• Proven track record in supporter engagement and database management.
• Good understanding of UK GDPR regulations.
• Familiarity with fundraising functions and project management.
• Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
• Strong proficiency in written and verbal communication.
• Innovative thinker with a proactive approach to problem-solving.
• Team player with a reliable and detail-oriented work ethic.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours

34.5 hours a week, Monday to Friday.

Benefits

• Hybrid working (2 days in the office, 3 days at home)
• Flexible working hours
• 5 weeks' paid holiday per year, as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox
• Wisdom app
• Care Friends referral app
• Birthday reward
• Long-standing service reward
• Life assurance scheme
• Pension scheme

Join Our Team

If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

We are looking for a Financial Analyst to play a key role in the finance and broader management team of our ancient and innovative Christian charity, which has a chapel and a pattern of prayer at its heart.

This is a new role established to support our Finance Director and provide analysis of results and performance to support the Commercial Director, managers and trustees in their decision-making processes.

The ideal candidate will be proactive and a great communicator. They will have excellent interpersonal skills and be particularly good at communicating often technical information to non-specialists. They will work well with others including colleagues, clients and suppliers.

Experienced and dedicated, they will support the management of this venerable and much-loved institution and be flexible to assist the small finance team, especially in busy periods.

As the Royal Foundation of St Katharine is a Christian retreat centre that is open to all regardless of faith, and as the post holder would be a member of the management team, it would be essential for this person to support the Christian ethos of the charity. It would be desirable if they felt able to support the rhythm of prayer in our chapel, though this is not a requirement.

Essential skills and experience

• Experience in the hospitality sector with a strong preference to hotels.
• University degree or equivalent.
• Either hold or be studying for a recognised accounting and finance qualification. Study support will be available for the right candidate.

About RFSK 

At St Katharine’s, We provide an outstanding conference centre and retreat house in the heart of London that enables individuals and organisations to be refreshed and to do inspirational and creative work.

With our precinct space and Yurt café, we offer a popular venue that appeals to local residents and community groups.

How to apply 

Please apply with a CV and cover letter setting out your suitability for the role.

We will be interviewing applicants on a rolling basis and may appoint to the role prior to the closing date for applications.

The National Saturday Club, founded by Sir John and Lady Sorrell through The Sorrell Foundation in 2009, plays a crucial and distinctive role in the educational landscape for young people aged 13-16. The charity which is operating UK-wide, has seen significant growth in recent years and we are committed to continuing to expand our programme to reach even more young people.  With this growth comes increased operational and financial complexity necessitating an expansion of our leadership capacity. To support these efforts, we are seeking a full-time Chief Operating Officer to oversee and lead our organisation’s financial and operational functions.

We are looking for someone who will bring strategic vision, dynamism, and an ethos of innovation and creativity. The successful candidate will be a qualified accountant with a track record of achievement at a senior level. You will be an experienced, visible and inspiring leader, championing the difference that strong financial and operational management can make to our front-line activities and sharing our passion for equity in extracurricular educational opportunities for young people.

Since its inception, the National Saturday Club has evolved into a nationwide movement offering free extracurricular education. Our programme places young people at the heart of a vibrant network of world-class professionals from education, the cultural sector and industry, all of whom are dedicated to helping young people achieve their full potential. In recent years we have expanded our network from 74 Saturday Clubs in 2021 to over 100 in 2024, with a target of 140 by 2025-26 and an ambition to reach 180 clubs by 2026-27. To meet the demands of this growth, we have also doubled our staff, with a team of 20 this year. This expansion is made possible by a growing network of funders and supporters who recognise the transformative impact of our work.

This new role of COO will be responsible for finance, data and IT, risk management, legal, HR and culture and premises, including oversight on all operational areas including health and safety, and safeguarding You will also provide focused financial and operational long-term planning, strategic leadership and, as we grow, cultivate a culture that reflects our values and is rooted in equity, diversity and inclusion.

The postholder must provide outstanding strategic leadership in the areas of financial sustainability and operational process: to support the staff team and the organisation to deliver on its ambitious growth strategy; to meet the expectations and needs of its beneficiaries, partners and funders; and to ensure the organisation’s approaches and processes support the delivery of the programme and facilitate the engagement of the external network of educators and partners across the UK.

Recruitment timings

Application deadline: Sunday 7th July

Shortlisting:                                    approx. 10th July

NSC panel interviews                    17th and 19th July

Final meetings/offer made:            week of 22nd July

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. The main purpose of this role is to support the Director, Mass Markets UK in generating long-term sustainable growth, maximising net unrestricted revenue and developing a supporter-centric fundraising model. 

As the Senior Acquisition Marketing Manager, you will be responsible for developing and leading the Acquisition strategy and programme across cause and prize-led programmes, supported by a team of three. You will be responsible for significantly growing the supporter base and meeting income targets by optimising our multi-channel cash and regular giving programmes and expanding into new products, channels and audiences. You will respond to emergency appeals led by IRC, and as a member of the Disasters Emergency Committee, ensuring speed to market and maximum net revenue are prioritised at all times.

You will be joining a team focused on excellence and growth, with significant opportunity to lead on change and drive impact.

Scope and Authority

Authority:

The post holder will have the authority to make decisions regarding acquisition operations and to make decisions and recommendations regarding strategy and long-term financial planning alongside the Director, Mass Markets UK.

Responsibility for Resources:

This position will manage and develop 3 team members, with plans to expand the team over the remaining years of the strategic plan. This position will also manage agency relationships and consultants. The post holder will be accountable for a substantial income and expenditure budget.

Key Working Relationships

Internal:

· Director, Mass Markets UK

· Senior Retention Marketing Manager

· Mass Market Global Support (Digital and Offline Acquisition)

· Data and Analytics

· Corporate Finance and Financial Planning and Analysis (FP&A)

· Gift Processing

· Comms, Digital Engagement and Creative Studio teams

· Mass Market equivalents in other markets e.g., Sweden

· Marketing Technology, Systems & Platforms teams

External:

· Fundraising consultants, agencies, and other key suppliers

KEY ACCOUNTABILITIES

Strategy and programme development (50%)

• In consultation with Director of Mass Markets, UK, lead on the development, implementation and monitoring of the UK Acquisition strategy and operational plan

· Maintain and develop a monitoring and reporting framework for acquisition activity and associated KPIs that show the performance of the acquisition strategy

• Oversee donor acquisition and revenue activities across cash, regular giving, lead gen, lottery and the mid-level portfolio

· Deliver emergency appeals both as IRC and as a member of the Disasters Emergency Committee, review and develop processes and collaborate with other departments and the DEC to ensure speed to market and maximum net revenue during activation

· Continuously assess and improve our core business and work to diversify our channel and product mix, alongside exploration of audience profiles that enable us to reach new segments of the UK public with meaningful propositions and messaging

• Be accountable for activity being produced on time, in budget and within departmental strategic objectives
• Work closely with equivalent teams in other national markets (i.e. Germany, Sweden, US, South Korea) and central support teams to ensure all engagement is coordinated, and where appropriate, synchronised.

Budgeting and planning (20%)

· Oversee the acquisition planning and budgeting process, ensuring all activity and project work is aligned with UK Mass Markets strategic objectives, is created in conjunction with Retention priorities and is balanced against team and organisational resources

· Propose investment / disinvestment where appropriate, and advise the Director of Mass Markets UK on additional long-term and short-term investment opportunities

· Balance in-year net income opportunities against multi-year investments, ensuring plans balance new donor targets with revenue generation

· Monitor the effectiveness of activities on an ongoing basis and take contingency action as appropriate to achieve monthly net income targets and return on investment

· Oversee income and expenditure tracking and manage the reconciliation and monthly variance reporting, providing commentary to the Director, Mass Markets and FP&A colleagues on a regular basis   

Leadership and management (10%)

· Lead and develop the Acquisition team, ensuring performance objectives are managed throughout the year and opportunities for development and progression are identified and prioritised

· Be an active part of the UK Mass Markets management team, modelling leadership behaviours and supporting the Director, Mass Markets UK in developing a team culture of high performance, continuous improvement and constructive feedback

· Deputise for the Director, Mass Markets UK as and when required

· Work closely with the Senior Retention Marketing Manager to increase connection across Acquisition and Retention, with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation

· Be the acquisition expert in cross-market working groups and committees

· Manage 3rd party supplier relationships and contracts, ensuring all work carried out is to a high standard and represents good value for money

· Along with the Senior Retention Marketing manager, lead the internal gambling operations committee and be the specialist in gambling legislation and best practice for prize-led products

· Forge excellent relationships across all areas of the IRC to identify opportunities for collaboration where appropriate

· Network and build profile of the IRC-UK Mass Markets team internally and externally, and champion fundraising within the organisation

· Work closely with the creative studio to develop content that actively demonstrates our commitment to diversity, equity and inclusion guidelines and is appropriate for the UK strategy and audience

· Work with digital engagement and communications colleagues to maximise collaboration opportunities

Insight, analysis and data management (10%)

· Ensure all activity and budgetary decision making is insight driven

· Oversee detailed end of campaign reports to ensure all relevant information is documented and used to inform future activity

· Work closely with the data teams and external agencies and services in order to gain a detailed understanding of IRC supporters, both behaviourally and attitudinally, and use this insight to inform targeting and marketing activity

· Maintain an up-to-date knowledge of current GDPR legislation and ensure all acquisition activity is compliant

General (10%)

• Keep up to date with the sector developments and benchmarking in individual giving and digital fundraising to ensure IRC is at the forefront of fundraising developments.

· Maintain an up-to-date knowledge of current legislation, best practice and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO. Ensure all fundraising and marketing is ethical, effective and supporter centric

· This post may involve some national and international travel, overnight stays and very occasional working outside core office hours

· Undertake any other additional tasks as requested by the Director of Mass Markets

PERSON SPECIFICATION

Essential

Skills, Knowledge and Qualifications:

• Driven and proactive with a solutions-based attitude and the ability to motivate a team
• Strong interpersonal skills, with the ability to manage, influence and negotiate with stakeholders at all levels

· Detailed understanding of the digital fundraising environment and of managing a face-to-face and other offline channels, including agency management

· Ability to manage sophisticated budgets and performance forecasting models

· Comprehensive understanding and experience of audience segmentation, analytical modelling such as LTV and use of insights to drive strategy and performance

· Commercial mindset, with the ability to set and evaluate short and long-term strategic objectives and pivot based on results

· Numerate with excellent data analysis and interpretation skills

· Excellent organisation and prioritisation skills, especially the ability to manage a complex, varied and substantial team workload

· Detailed understanding of UK gambling legislation and compliance requirements relating to prize-led fundraising

· Excellent verbal and written English and the ability to produce well designed and high quality proposals and reports.

· Institute of Fundraising, Cass or comparable qualifications would be an advantage.

Experience:

· Experience of leading a fast-paced, high performing team

· Senior-level experience of leading individual giving programmes, with a proven track record of successfully running a multi-product portfolio (preferably across cause and prize-led products)

· Detailed understanding of UK gambling legislation and compliance requirements relating to prize-led fundraising

· Detailed understanding and management of cash and recurring revenue business models

· Experience of taking new products to market

· Experience and understanding of creative process and relationship with brand identity through different channels and audiences

· Experience working for a centralised, international organisation would be a strong advantage

· Experience using a CRM system.

Skills and Attributes:

· Language Skills: English (fluent). No additional languages are necessary but German or Swedish would be an advantage.