Finance Manager Jobs

Senior Complaints Handler / Senior Engagement & Insight Officer

Hemel Hempstead (Hybrid/Smart Working)

Salary £37,742.00 Per Annum Plus Benefits

Fixed Term Contract (Maternity Cover 12-18 months)

37 hours per week (Monday – Friday, Flexibility Negotiable)

Thrive Homes is seeking a highly skilled and motivated Senior Engagement & Insight Officer to join our Customer Services department.

As a vital member of our team, your principal duties will be managing our Complaint Handlers and supervising all service requests. You will be responsible for ensuring that processes are in place to expedite the resolution of service requests.

Additionally, you will provide comprehensive advice and guidance in accordance with Thrive's Complaints Policy and the Housing Ombudsman Code, thereby effectively supporting the team and the broader business. By collaborating with the wider business, you will ensure that complaints are resolved on time, issues are mitigated, high-risk cases are identified, and trend information is provided.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.

Other Responsibilities:

• Handling all complaints from receipt to resolution including liaising with customers, diagnosing, logging, monitoring, responding to and quality checking
• Investigate and gather case files for Housing Ombudsman enquiries. Co-ordinate and carry out case studies and self-assessments for Housing Ombudsman reports, sharing lessons learned with the business.
• Support the Customer Experience Lead in ensuring that Thrive remains compliant with the Housing Ombudsman Code of Complaints.
• Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team and wider business.
• Engage with customers directly by leading focus groups and holding customer voice events both in person and online
• Co-ordinate and analyse customer surveys and feedback
• Contribute to delivering Thrive’s customer ambition.

Requirements:

• Line management experience
• Technical expertise in complaint management, customer service, and quality assurance is essential.
• Ability to role model our core behaviours, with a focus on trust and respect for everyone.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent Microsoft Excel skills
• Ability to work independently and as part of a team.
• Flexible and adaptable to change.

 Benefits:

Thrive’s Top 10! 

• Annual Leave - 25 days per year increasing by length of service (up to 30 days)
• Buy or sell annual leave
• Generous family friendly provision
• Pension - Thrive Homes will pay double your contribution (up to 10%). 
• Discretionary Bonus
• Life assurance - a payment of 3x your salary
• Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
• Virtual GP Service (available 24/7)
• Wellbeing reward scheme (earn vouchers through a health app)
• A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

All roles at Thrive are subject to a basic DBS check.

Closing date: 12th June 2024

Interviews Dates: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About Thrive

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.

Thrive’s Approach

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. 

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us. 

We are a small, highly experienced team who share a passion to support the wellbeing and mental health of children and young people across Surrey.  This is a key new role in the Major Relationships unit to support the CEO and Major Relationships Lead in major donor fundraising, an area which has grown in recent years.  This locally based post will enhance the prospect pipeline and facilitate the cultivation of major donor prospects, which will help towards meeting the objectives and financial targets for major donor fundraising. The role will cover three main areas of responsibility: Research, Events (organisation/co-ordination) and Admin. This position requires discretion, confidentiality and administrative judgment.

The Major Relationships unit works alongside Grants, Corporates & Community as well as Individual Giving, as part of the wider Engagement (fundraising/marketing) team at Eikon. 

Responsibilities   

1. Research   

• Identify and prioritise potential major donor prospects in Surrey and beyond, who would be capable of making significant contributions and seem likely to have the propensity to donate i.e. to become major donors. 

• Produce high quality, tailored and insightful research on major donors.  

• Look at current supporters (all different types/levels) with good contacts/connections/networks and conduct research in order to suggest ways to reach new high net worth individuals across Surrey. 

2. Event organisation/co-ordination 

• Organise/coordinate internal and externally run events such as dinners, drinks receptions, sporting events. 

• Attend key events - approx. 5 each year and sometimes evenings/weekends – welcoming guests and ensuring a positive experience. 

• Join the CEO and/or the Major Relationships Lead at specific meetings with MDs/MDPs, occasionally evenings/weekends. 

 3. Admin 

• Day-to-day support for MDs, MDPs and key influencers (KIs) which could include:  

• General stewardship including thanking and processing information on Sharepoint and Donorfy (Eikon’s database). 

• Regular communication including calls, meetings and sharing reports, presentations and other updates. 

• Database admin, including checking opportunity pipelines and reporting requirements. 

• Supporting individuals or small groups who are fundraising for us e.g. how to set up and promote a JustGiving page. 

4. Marketing, Communications and relationships  

• Support and liaise with the Marketing and Communications team to deliver relevant and effective content and materials, as well as maximising social media opportunities. 

• Co-ordinate communications (including distribution) to all MDs/MDPs/KIs eg CEO Update plus Infographic. 

• Support the CEO and Major Relationships Lead to further develop good relationships with Eikon’s MDs/MDPs/KIs. 

5. Strategy  

• Contribute to Engagement Team strategies, annual plans and budgets.  

6. Staff management  

• Take part in regular supervision and team meetings.  

• No line management requirement  

7. Quality and standards  

• Ensure all staff and volunteers understand and deliver within Eikon’s safeguarding policies and practices when taking part in fundraising activities.  

• Ensure all activities follow the relevant Fundraising Codes of Practice and Eikon’s Ethical Fundraising Policy.  

• Carry out risk assessments for all MD/MDP/KI events.  

• Ensure consent procedures are followed. 

• Carry out required due diligence on new MD opportunities and ensure that there is no obvious conflict with the values or ethical policy of the charity.  

8. Finance and resources.  

• Operate within organisational approved budgets, policies and procedures.   

9. Other responsibilities  

• This role requires flexible working outside of normal hours as agreed.  

• Keep abreast of sector trends and opportunities.   

Science and Data Specialist
Salary: £31,026 - £35,988
Contract type: Permanent / Working hours: Full time
Location: Taunton, Somerset - With opportunities for hybrid working

For over 20 years Somerset Environmental Records Centre (SERC) has been the focal organisation for holding data on wildlife sightings, types of habitats and geological information for Somerset.

We are looking for a Science and Data Specialist to support the strategy and work with SERC and the wider Somerset Wildlife Trust (SWT) Team to manage and increase the data and evidence required to meet our organisational goals.

Job Description – Key Responsibilities and Tasks

Working as an integral part of the Innovation and Evidence Team to ensure the Somerset Wildlife Trust becomes a reputable science led organisation and to ensure robust relationships with partner research intensive organisations are managed by:

Responsibility 1: Data and Evidence

• Working with the Head of Innovation and Evidence to develop the Somerset Wildlife Trust strategic approach to data and evidence, promoting SWT as a respected research-led organisation.
• Leading the review and updating of the Somerset State of Nature report, understanding gaps in information and exploring innovative options to increase data coverage and confidence, working closely with the SERC manager and data team.
• Leading on behalf of the Local Nature Partnership to provide inputs to the implementation, review and monitoring of the Somerset Local Nature Recovery Strategy, working closely with stakeholders including Somerset Council, landowner, communities and businesses involved in implementing measures to produce LNRS outcomes.
• Ensuring that new green finance mechanisms such as Biodiversity Net Gain and Wilder Carbon are operating from a sound evidence base, with a clear understanding of reporting needs and routes to monitoring and funding, working with the Heads of Nature Recovery, Reserves and SWTC. 
• Working with flagship investments and grants such as Honeygar Farm, to package, publicise and promote the outcomes of research programmes to appropriate audiences for maximum impact. Contributing to plans to scale these flagships and use science and data to build confidence around future investment plans.

Responsibility 2: Partnership and Funding

• Developing and managing the SWT approach to research partnership positioning SWT as a partner of choice for a diverse range of research-intensive organisations from across disciplines and institutions.
• Working closely with the SWT grants team to provide a pipeline of opportunities for funding, supporting the data and science strategic approach.
• Demonstrating clear planning and management skills around project implementation and budget management to support the portfolio of funded projects, working with staff across the organisation as appropriate.

Responsibility 3: Management

• Managing two permanent members of staff as well as temporary staff where required.

Additional benefits of working for the Somerset Wildlife Trust include:

• 7% employer pension contribution
• Life insurance
• An annual professional institution subscription
• Flexible and agile working
• Wellbeing support – EAP, wellbeing champions
• Diversity networks through RSWT/TWT
• Paid volunteer days
• Continuous Professional Development opportunities
• Minimum 33 days of holiday (25 annual leave + bank holidays)
• Active staff social events

The opportunity to make a real and positive difference to nature, communities and the climate.

Closing date: Sunday 23 June 2024

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

Somerset Wildlife Trust has an Equality, Diversity and Inclusion Plan and is committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.

No agencies please.

We're looking for an Assistant Financial Accountant to join our finance team located at our Head Office in Caledonian Road.

£32,500.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Reporting to the Financial Accountant, the Assistant Financial Accountant will be involved with all financial accounting and treasury activities for the organisation which includes Look Ahead Care & Support and its subsidiaries. Activities include the day to day monitoring and administration of Look Ahead's bank account, posting journals, producing monthly balance sheet reconciliations and assisting with the management of the outsourced payroll function.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Assist with the production of the management accountants and annual financial statements for Look Ahead Care & Support (LACS) and its 3 subsidiary companies.
Assist the Financial Accountant with the annual year end audit process for the organisation including liaison with the external auditors.
Prepare the quarterly VAT return for Look Ahead and Look Ahead Developments.
Post all fixed asset journals, reconciling relevant balance sheet accounts monthly.
Prepare and post monthly journals and complete monthly balance sheet reconciliations for other general ledger accounts as required.
Ensure that Look Ahead's bank accounts are reconciled on a daily basis. Prepare and post daily journals for cash receipts, direct debits, and manual payments.
Assist with the preparation of payroll journals and the reconciliation of relevant payroll accounts e.g. payroll control, PAYE, pension, attachment of earnings etc.
Assist with the monthly payroll processing, including processing of overtime and payroll sample checking.
Assist with the administration of Look Ahead's pension scheme, including processing new joiners and leavers.
Assist the Financial Accountant with the development and day to day management of the SUN financial system across the whole finance team in order to achieve efficiencies and continuous improvement.

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Is assertive and will challenge others
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Demonstrates significant confidence and high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines.
Excellent oral and written communications.
Excellent knowledge of Microsoft Excel.
Proven customer service experience.
Experience of posting journals and working within a general ledger system.
Experience of balance sheet reconciliations.
1 - 2 years relevant accounting experience.

Desirable:

Experience of using Sun Financials.
Experience of using Sage.
Experience of accounting in the social housing sector.
Be studying towards a relevant professional finance qualification (ACCA, CIMA etc.).

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

An exciting opportunity has arisen to join a lively, dynamic and driven fundraising events team. Over the last decade, Breast Cancer Now has built up a strong events function community fundraising and events currently accounting for nearly a quarter of the charity’s overall voluntary income.

We’re now looking for an events officer to play a key role within the team. You’ll lead on the delivery of a range of events including runs, triathlons, cycles, treks and overseas challenges, with a focus on growing income and engagement. Your role will also help to drive us forward as the go-to charity for challenge events by providing an excellent supporter experience.

About you 

We’re looking for someone with a real drive and a passion for charity events fundraising. You’ll be delivering your own portfolio of events including recruitment of participants, development of supporter journeys and stewardship communications to meet net income and supporter retention targets.

We’re a dedicated team with our supporters at the heart of what we do. If you have experience and interest in delivering events and building relationships with supporters, then this could be the role for you.

Job description and benefits

The job description and our attractive benefits package are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London or Glasgow office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home. 

When applying

We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact The Breast Cancer Now Recruitment Team in the first instance.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on Friday 21 June 2024 

Interview date Week commencing 1 July 2024 

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• We are seeking a creative and enthusiastic team member, who will work closely with the Partnerships Manager.
• You will help provide excellent account management to our valued partners, encouraging them to think of new and innovative ways to support us, also working to build our profile in the local area.
• You will lead on coordinating our corporate volunteers; working closely with the services teams to come up with engaging volunteering opportunities and ensuring our corporate volunteers have a great experience when they give their time to us.
• We are looking for a personable and professional self-starter who is comfortable communicating with people at all levels and sometimes representing the charity at fundraising events.
• This role would suit someone who currently works in a fundraising role and is looking to develop their career within corporate partnerships or, someone with a customer service/account management background who has excellent relationship building skills.

Salary: £33,860
Closing Date: Tuesday 11th June
Interview Date: Tuesday 18th June

Full job description can be found on our website

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Causeway supports marginalised and vulnerable people to recover from trauma and develop safe and fulfilling futures. Our modern slavery and crime reduction services include safe houses, outreach, community programmes, holistic crisis interventions and signposting into counselling, training and employment. We drive change nationally through research, campaigning and strategic partnerships. Causeway’s four crime reduction services provide crime and violence reduction programmes for those committed to breaking their cycle of criminality. Our trauma-informed approach to supporting those who commit crime has proved successful in reducing rates of reoffending, which not only benefits the individuals involved, but reduces the number of victims and creates a safer society for all.

Role Summary

How this role fits into the vision and objectives of Causeway

Refocus is an early intervention domestic abuse programme designed to tackle those at risk of committing domestic abuse towards a partner. The programme closely supports victims and intervenes early in more cases where a partner is identified as displaying abusive or potentially abusive behaviour.

We currently have an exciting opportunity for a Coordinator within one of our Crime Reduction Teams based in Merseyside. The aim of this project is to support and signpost individuals who meet relevant criteria and show a motivation to change after being identified as being at potential risk of committing low level Domestic Abuse. A key element of this project is that it is survivor focused and looks to address abusive behaviours at their source, at an early intervention phase, via support and education. This means working with both those who have carried out such acts and those who have been made subject to them.

The successful candidate will deliver a high-quality service, constantly focused on achieving positive outcomes for every service user through effective management, training and the development of this crime reduction team across Merseyside, ensuring all service users have a person centred, trauma informed plan, that outlines the goals and targets that the service uses, Navigators and Advocates agree to work toward. You will be working in an agile and responsive team environment and be part of the team providing support and pathways to those who have experienced domestic abuse and work with people displaying potentially abusive or coercive behaviours (perpetrators), offering education and support to promote long term change

Responsibilities:

• Overseeing the coordination of service user support including referrals, assessments, person-centred support plans, dynamic risk assessments, issue reports, and exits.
• To oversee line management of a team of navigators and advocates working across the county of Merseyside.
• To oversee the ReFocus inbox and efficiently screen VPRF Police Referrals to ensure they are appropriate for the ReFocus project.
• To appropriately escalate inappropriate referrals back to Merseyside Police or other DA organisations, including MARAC.
• Reporting to Merseyside Police and providing project data as requested. Also reporting to the Manager with data as required.
• To manage any day to day operational contact with Merseyside police and liaise with Service Manager and Merseyside Police SPOC on all reports, including monthly reporting.
• To maintain and develop contacts with organisations and individuals regarding domestic abuse to ensure there are sufficient referral pathways set-up for each borough in Merseyside.
• To maintain and develop contact with organisations in a professional manner - including but not limited to Merseyside Police, Local Authorities, Community Partners, and Home Office.
• To attend Panels with other DA organisations to help screen various referrals to ensure they are appropriate for the ReFocus programme – including but not limited to St Helen’s Families in Harmonies Panel.
• To liaise with DMAT on the See the Signs Programme to ensure service users are attending and engaging with the programme in a 12-16 week timeframe.
• To encourage the team to network and develop professional relationships with relevant organisations in the Merseyside area.
• To ensure all KPIS’s and finance reporting is up to date and that service user related issues are recorded and updated regularly and in a timely fashion.
• The coordination of staff including; induction, training, team meetings, volunteers, supervisions, rotas, holidays and absence cover.
• To work with the safeguarding department and Service Manager to ensure that all staff are completing, updating and maintaining risk assessments for all service users and to advise and direct on complex safeguarding cases.
• To oversee the health and safety requirements of this role in conjunction with the health and safety manager
• Mentor staff through any complex situations, bringing the heart of Causeway’s trauma informed approach and consulting with members of the management team when required.
• The continual development of self as a leader and commitment to develop the team to deliver high quality service and care.
• The continual development of self as a leader and commitment to develop the team to deliver high quality service and care.
• To be scheduled onto the out of ours 'on call' rota covering all Crime Reduction services

Legacy Officer

Location: Barnstaple, Bristol or St Austell or Hybrid
Job Type: Full time
Contract Type: Permanent
Salary: £31,543 - £37,034 per annum (pro rata for 30 hours)

This is an exciting opportunity to join Children’s Hospice South West as our Legacy Officer. You will play a key role in dealing with all matters relating to legacies and bequests to the Charity and fully maximising legacy income.

About the role:

Legacy income is a significant source of funds for Children’s Hospice South West ensuring our vital care for children and young people with life limiting conditions continues. You will be responsible for the day to day administration of a mixed caseload of residuary and pecuniary legacies, as well as having the opportunity to work on a number of complex and contentious cases. You will ensure legacy income is fully maximised, cash flow maintained, and all legal and procedural requirements met.

You will be working closely with the finance and income processing team as well as the Legacy Fundraiser. You will therefore be able to work on your own initiative as well as being a good team player. This is a busy role within a supportive and hard working team.

About you:

We are looking for someone who has experience in either a charitable legacy administration team and/or working within the estate administration sector. It would be advantageous to have a working knowledge of the law of wills and probate.

• Possession of the Institute of Legacy Management Certificate of Competence or equivalent, or a willingness to study for this qualification, where appropriate
• Demonstrable experience of legacy administration and/or estate management
• Experience of managing and prioritising a caseload
• Strong verbal and written skills
• Ability to interact effectively in sensitive or emotional situations
• Exceptional administration skills
• Ability to build a rapport with professional and lay executors
• Strong working knowledge of Microsoft Office Suite including Word, Excel and Outlook
• Ability to identify when a case carries financial or reputational risk

About CHSW and why join us:

We are an established and highly successful charity providing hospice care for children with life limiting conditions and their families in the Southwest of England.
We offer a flexible work environment, with home working, autonomy to manage your own diary and workload as part of an exciting, professional and creative team. We are passionate and proud of the work we do and the real difference we make to the community.

Closing date: 12th June 2024
Interviews: 24th June 2024

We reserve the right to close this vacancy early If sufficient applications are received, therefore we recommend applying for the role as soon as possible.

What We Offer:

• 33 days (plus bank holidays) holiday entitlement, which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference

Apply Now:

To find out more please see the job description and person specification on this page.

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community. Charity Registration Number 1003314

This fantastic opportunity will give you the chance to explore the wonders of the South West, whether you are already located here, you are a returner or looking for a different way of life; the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of the highly successful Children’s Hospice South West (CHSW) as an organisation and local employer.

You may also have experience in the following: Fundraising Manager, Estate Management, Donor Management, Legacy income, Fundraiser, Business Development, Senior Fundraising Officer, Charity, Charities, Third Sector, NFP, Not for Profit, Marketing Manager, Marketing Coordinator, Legacy Management, Gifts in Will, Will donation etc.

REF-214 410

This is a unique and exciting opportunity to build on your operations and project management skills, in a diverse role that has a large impact on our company. 

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community. 

At Enable, we value our employees and our culture, focussing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: 

Benefits:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Operations Manager

Based: Battersea Park - Hybrid and Flexible Working Model

Salary: £29,480 per year

Contract: Permanent, Full Time

Role Overview

This position requires a proactive approach to ensure the smooth functioning of Operations and Facilities across our company. 

The ideal candidate is a self-starter, with proven organizational skills and able to manage time and prioritise workflow according to the fast pace of the role. Office management, operations administration and project management/development experience preferred. The candidate will be able to work independently, while being of support to the whole team; they will have a keen interest in developing in Operations and Project Management, as well as strong customer service experience and upbeat personality. 

Central Services ensures the company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development. 

Job Purpose

• Review procedures to streamline and increase efficiency, including IT procedures, office management procedures, stock up keep etc. 
• Reception: Post and deliveries collection and dispatch, welcoming visitors and responding to queries. 
• Stock check of the staff shared space, responsible for orders placement and financial spend tracking. 
• Responsible for shared inboxes related to fleet management, operations, maintenance and feedback.
• Managing a central system for monitoring and logging complaints, comments, Freedom of Information Requests making sure all are dealt with in accordance with the procedure and reporting figures quarterly. 
• Tracking insurance claims and accidents report for quarterly KPIs. 
• Manage company performance data, ensuring deadlines are met and reports ready for client.
• Manage the repairs tracker, raising POs and maintaining accurate budget records with input of invoices and purchase orders raised and support mangers with the preparation of financial reports. 
• Collect data regarding current stock, i.e. warranty length, equipment health and durability, etc, to support Operations Manager in developing a more financially strategic approach toward IT equipment 
• Become first point of contact for IT queries, ability to resolve basic IT issues, before escalating to IT service desk. 
• Seeking quotes for goods and services in line with Enable’s Procurement Code. 
• To comply with all Enable Codes of practice and policies and procedures concerning data protection and health and safety. 
• Required to occasionally travel inside and outside of the borough either by driving, cycling or using public transport. Required to drive Enable’s vehicles both in and outside the borough when appropriate.

The successful candidate will have

• At least 1+ year of experience in an Office Management, Operations Administration or Facilities Management position
• Strong customer service skills and the ability to deliver excellent employee experiences
• Experience creating and monitoring databases
• A friendly, positive and helpful demeanour
• Basic knowledge of current Building Regulations and  maintenance/repairs
• A thorough understanding of Health and Safety standards

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.

The Diocesan Safeguarding Team supports parishes and senior clergy to safeguard children and adults who may be at risk of abuse and neglect, and those in abusive relationships.

As a vital part of the safeguarding team, the Training Administrator supports the department through a variety of tasks from the booking and administration of safeguarding training courses run by the Diocese and content management for the training webpages through to the maintenance of the personal safeguarding training record database.

If you have excellent IT skills, the ability to effectively prioritise and manage your workload, matched with a conscientious and flexible approach, then this may be the opportunity for you. 

In return, you can expect to receive a generous annual leave entitlement, inclusion in a non-contributory pension scheme and season ticket loan.

Please refer to the Information Pack available on the link below for the full job description, person specification and information on the Diocese. 

Main Duties And Responsibilities

Training

• In conjunction with the Diocesan Safeguarding Adviser, facilitate a safeguarding learning and development programme for the diocese aligned with the national church Learning and Development Framework, Church Safeguarding Standards, reflecting the specific safeguarding responsibilities of those in role.
• To administer all lay and clergy safeguarding training run by the Diocese in line with above, in approximately 80 sessions a year.  This includes: producing a deadlines document; administers the sessions on Zoom / Teams, posting courses on Eventbrite and operating as content manager for publicity on the Diocesan website.
• To administer bookings for training courses; copy course materials and respond to emails and queries on training matters, ensure compliance of work submission required before and after courses. 
• Log entry of all course participants onto a database to ensure each person has a personal safeguarding training record, and each parish has a safeguarding training profile.

General Administrative 

• Work with IT and Information and Data Manager position to produce reports for the Diocesan Safeguarding Adviser on safeguarding training issues and trends, and annual statistics represented in charts and graphs for inclusion in the annual safeguarding review. 
• Produce quarterly reports on training compliance for Archdeacons and the Diocesan Safeguarding Advisory Panel meetings. 
• Helping to organise and minute meetings when the safeguarding administrator is not available/on leave.
• Support the safeguarding team with other tasks and projects as identified by the Safeguarding Administrator or Diocesan Safeguarding Adviser.

If you are interested in applying, please download the full job information pack, which contains the person specification

About Poetic Unity

Poetic Unity is a Brixton based charity founded in 2015 that provides support and services for children and young people aged 10-30 years old across the UK. Our vision is to help young people find their voice, feel valued in society and to empower them to reach their highest potential. We use poetry as a tool to support young people's mental health, education, personal development, physical health, and community cohesion.

• 1,421 services provided across the UK to date
• 40,000 children and young people supported 

The Role:

As the Chief Operating Officer, you will play a critical role in helping shape the future of our organisation, driving operational excellence, fostering innovation, and advancing our commitment to social justice and community empowerment. We are excited to welcome a dynamic and visionary leader to work with our CEO, sharing a passion for youth development and ready to make a meaningful impact in the lives of young people. If you are driven by purpose, thrive in a collaborative environment, and are eager to be part of a mission-driven team, we invite you to explore this opportunity further!

Position: Chief Operating Officer

Responsible to: Chief Executive

Location: Office based in Brixton, London. 

Hours: 35 hours per week (full-time), due to the nature of our work regular evening and weekend work will be required with this role.

Salary: £40,000 per annum

Contract type: 3 years, fixed term (extension subject to performance and securing funding.)

Key Areas of Responsibility:

Strategic Planning

Development and Management

Financial Management

Stakeholder Engagement

Team Leadership and Development

Risk Management and Compliance

Person Specification:

- Experience in senior management roles, preferably within the charity sector.

- Demonstrated success in developing and implementing strategic plans to achieve organisational goals and objectives.

- Proven track record of effectively managing programmes and services, including programme development, implementation, and evaluation.

- Experience in financial management, budgeting, and revenue generation. Including proven success in grant writing, fundraising, and partnership development.

- Strong background in operational management, including process improvement, organisational development, and risk management.

- Experience in stakeholder engagement, relationship management, and advocacy, with the ability to represent Poetic Unity effectively at various levels.

Skills and Abilities:

Excellent leadership and team management skills, exceptional communication and interpersonal skills, proven ability to manage multiple tasks with high level of integrity, professionalism and resilience. 

Personal Attributes:

Passion for youth empowerment and social change, with a deep commitment to Poetic Unity's mission and values. Empathetic and compassionate approach with understanding of young people's needs. Self-motivated and proactive with a strong sense of initiative and a willingness to take ownership of tasks and projects.

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, as an organisation that predominantly supports young Black people, the trustees are encouraging applications from candidates that are of Black or Black mixed heritage. 

How to Apply?

To apply go to our website

Deadline to apply: 6pm on Monday 17th June 2024

The Job Description, Person Specification and Application Form are available on the Trust’s website.

Applications MUST be made using the form provided via website. PLEASE NOTE: only applications that are compliant with our application process will be considered

As a registered charity, fundraising is of critical importance to our organisation in supporting the delivery of a number of projects, from historic building preservation to innovative new learning programmes and community outreach.

This newly created role within our Development Team will play a vital role in supporting the Historic Dockyard in generating funding to support a wide variety of projects. 

We are looking for someone who is a natural relationship builder and is passionate about the aims and objectives of Chatham Historic Dockyard Trust.  The successful candidate will be working alongside the Development Manager to grow support from Charitable Trusts and Foundations, corporate supporters and growing individual giving opportunities.

This role is a great opportunity for someone looking to build on their fundraising experience and develop further utilising a wide range of fundraising disciplines.

HOW TO APPLY

If you are interested in joining our team and wish to apply for this vacancy, please complete our application form and send it back to us along with a copy of your CV by Friday 7 June 2024.

Completed application forms can be emailed or posted to:

Chatham Historic Dockyard Trust
The Fitted Rigging House
The Historic Dockyard
Chatham
Kent
ME4 4TZ

Please note, due to the volume of applications we receive, we are not able to contact all unsuccessful candidates.

Job Title: Funded Programmes Coordinator - Operations (Maternity Cover)
Basis of appointment: Full-time (38.5 hours per week)
Duration of contract: Fixed Term - Maternity cover replacement (12 months)
Reports to: Head of Philanthropy
Location: This role can be based in either London (UK) or Berlin (Germany) - hybrid working
Salary: £36,300 per annum (London) or 46,000 EUR per annum (Berlin)
Start Date: As soon as possible

Are you our new Funded Programmes Coordinator?

Right now, we are searching for a Funded Programmes Coordinator - Operations as a temporary maternity cover. As a Funded Programmes Coordinator - Operations, you will play a vital role in managing the funded programmes at UWC International. This entails supporting the high-quality implementation of the funded programmes, ensuring they benefit students and satisfy donors, UWC schools, and national committees.
Working closely with a team of programme coordinators, the Funded Programmes Coordinator - Operations oversees financial management, reporting, and monitoring of all funded programmes; supports student stewardship; coordinates university scholarships; and assists the philanthropy team with administration, including donation services.

About us

Changing the world takes passion and dedication

UWC is a global family of schools with a powerful difference. With a shared goal of working towards global peace and sustainability, we bring together young people from around the world to study in one of our eighteen schools on four continents. There they don’t just learn how to be great at passing exams.
They learn how to communicate across cultural boundaries. They develop the skills to be a changemaker.
They design and engage in initiatives that transform their lives and the lives of those around them for the better.

Our students go on to become leaders in politics, NGOs, social enterprises, community movements, charities, and business. For life, they remain dedicated to the UWC mission and many of them remain in close contact with us, their school, and their peers, becoming part of a global community of over 60,000
changemakers transforming the lives of others.

About UWC International

The UWC International Office serves as the operational arm of UWC International, a UK-registered and Germany-registered charity, and stands as a pivotal entity within the UWC movement. Positioned in central London and Berlin, it collaborates extensively with stakeholders across the UWC spectrum, actively engages a robust alumni community comprising more than 60,000 members, and fulfils essential functions for UWC International's governance bodies. Our primary duties encompass global fundraising initiatives, comprehensive communications strategies, promotional endeavours, support for the network of over 150 UWC national committees, global strategy development and implementation, and support services to the UWC schools.

Philanthropy serves as a cornerstone function at UWC International, significantly contributing to UWC's expansion and financial sustainability. The Philanthropy Team holds the responsibility of enhancing UWC's fundraising capabilities, coordinating movement-wide fundraising initiatives, and securing substantial donations to bolster our programmes. The team also oversees the successful implementation of funded programmes, ensuring alignment with UWC's values and maximising impact on beneficiaries.
Simultaneously, we provide regular updates to our donors on scholar progress and supported initiatives, fostering engaged relationships.

The Philanthropy Team operates as an integral part of the larger Advancement Team, which encompasses Communications and Community Engagement. This collaborative framework involves close coordination with colleagues at all eighteen UWC schools, staff, and volunteers across over 155 UWC national committees, as well as various UWC governance stakeholders.
Joining the Philanthropy Team at UWC International means becoming an essential part of a vast and truly global collective.

Key Responsibilities

1) Overseeing Financial Management, Reporting, and Monitoring (60%):

• Manage the financial aspects of funded scholarship programmes, including budgeting, reporting, and monitoring spending.
• Prepare narrative and financial reports for donors, coordinating with UWC schools.
• Lead the process of collecting and analysing data on scholarship recipient students and refugee students across all UWC schools for donor reporting, brochures and publications.
• Collate invoices from UWC schools, create invoices for donors and process invoices for payment.
• Ensure accurate record-keeping and efficient use of the accounting system.
• Support the improvement of impact tracking for funded programmes.
• Support the philanthropy and finance teams with the annual audit by coordinating information gathering and documentation on funded programmes’ financials.

2) Supporting Student Stewardship for All Funded Programmes (10%):

• Plan and organise annual onboarding and offboarding sessions for IO-managed scholars.
• Develop appropriate information materials for scholars and UWC schools to support timely and quality donor reporting.
• Implement a yearly offboarding survey with scholars, working closely with the Engagement Team.
• Support coordination between UWC schools and national committees during the selection process and pre-departure preparation.

3) Coordinating University Partnerships (10%):

• Coordinate partnerships with universities on behalf of UWC International, working closely with the Senior Adviser, UWC counsellors and EducationTeam.

4) Assisting the Philanthropy Team with Administration incl. Donation Services (20%):

• Manage donation management processes and support donor stewardship processes, including processing online donations through donation platforms and preparing donation acknowledgement letters for donors.
• Maintain data on Raisers’ Edge database and philanthropy dashboard, preparing management updates.
• Coordinate introductions for new philanthropy staff members at UWC schools.
• Oversee subscriptions to databases and respond to inquiries via email.

Person Specification

Experience and skills

• Financial Management and Reporting: Prior experience in financial management, budgeting, reporting, and monitoring, preferably in a nonprofit organisation or educational institution.
• Data Analysis: Experience in collecting, analysing, and presenting data for reporting purposes.
• Donor Reporting: Demonstrated experience in preparing narrative and financial reports for donors, with strong attention to detail and accuracy.
• Accounting: experience with accounting software for financial management.
• Audit Support: Experience in supporting annual audits, including coordinating information gathering and documentation.
• Student Stewardship: Previous involvement in student activities, such as organising sessions for scholarship recipients, developing information materials, and conducting surveys for feedback.
• Partnership Coordination: Experience in coordinating partnerships, preferably with universities or educational institutions, and facilitating communication between various stakeholders.
• Administration: Strong administrative skills, including managing donation processes, maintaining databases, and responding to inquiries.

Competencies

• Confident in carrying out necessary analysis and investigation to make detailed and difficult decisions within agreed boundaries.
• Supports and encourages others to learn and develop their skills by sharing knowledge and ideas.
• Actively listens to the ideas and opinions of colleagues and stakeholders, able to adapt communication in response.
• Develops and maintains a high level of attention to detail throughout multiple workstreams.
• Takes ownership of quality standards across the workstreams, driving improvements where necessary.

What we offer

As part of a commitment to our employees, we offer the following:

UWC International London and Berlin

• Generous holiday allowance – 28 days per year plus eight public holidays (pro rata for part-time or fixed-term contracts).
• The standard working hours are 38.5 per week. Start and finish times can be agreed between managers and employees. We support flexible working and are happy to discuss different working patterns.
• We offer up to two days per year for volunteering and up to two days per year for study leave.
• We support staff development and provide access to training and a wide range of CharityComms resources through our UWCIO membership.

UWC International London

• We offer a health and well-being support package, which includes income protection, an employee assistance programme, advice and legal support helpline, remote GPs access, medical second opinions, mental health support, physiotherapy, cycle to work and a well-being calendar featuring podcasts and webinars.
• Perks and discounts portal, which provides a range of discounts across shopping, dining, lifestyle, and entertainment. With thousands of offers on hundreds of top retailers.
• Contributory pension scheme, UWC International currently contributes up to 8% of the employee’s gross salary, and the employee must match the percentage of up to 8% of their gross salary. The minimum contribution rate is 4%. This applies to everyone aged 22 and above but under state retirement age, earning at least £10,000 p.a. and classed as working in the UK.

Visa requirements

Anyone who applies to work at UWC International in London or Berlin must have a work visa before starting employment, in compliance with the relevant immigration rules. Candidates should state which UWC International office location they would like to work from in their application. Please provide confirmation of your eligibility to indefinitely work or reside in the UK or Germany in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.

Safeguarding

The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made.
We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.

Diversity Statement

UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.

At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.

We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.

We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.

Application Process

Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages).

Your cover letter must:

• Outline your experience, skills and competencies against the Person specification section in the Job Description.
• Explain why you want to join UWC International, and specify your preferred location.
• Provide confirmation of your eligibility to work or reside in the UK or Germany.
• Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know.

Please note that CVs received without a cover letter, including the information requested above will not be considered.

Deadline for application: 23.59 (UK time) on Sunday, 9 June 2024

Interview and assessment dates:
➢ Remote assignment scheduled on Friday, 14 June (8.30-9.30 am UK time)
➢ First round interviews on Monday, 17 June 2024 (remote)
➢ Second round interviews on Wednesday, 19 June 2024 (remote, if required)

St Hilda’s East has a 135-year history of combating deprivation and social exclusion in East London. We welcome people of all ages to our large community centre in Shoreditch where we offer a wide range of activities for local people which provide opportunities to enhance wellbeing, learn new skills and meet people of diverse backgrounds. We also run a day centre in Shadwell, with a focus on supporting elders from the Bangladeshi and other communities. 

Are you keen to use your administrative skills to help support people to achieve their potential?

As Administrator at a thriving and busy community-based organisation, you will play a key role in ensuring the smooth running of administrative procedures as well as assisting with facilities and financial management.  The role is based full-time in our offices in Shoreditch, London 

What you will be working on:

• Developing our administrative systems to be efficient and fit-for-purpose
• Supporting the effective use of IT hardware and software across the organisation
• Leading on the hiring of our meeting rooms and leasing of our office spaces
• Co-ordinating facilities issues such as negotiating good value contracts with our suppliers and organising day-to-day maintenance of our centres
• Assisting in the financial administration of the charity

This job is for you, if ...

• you have experience of improving administrative systems and implementing financial procedures and controls
• you have a flexible approach to work with the ability to manage a busy and varied workload
• you have a friendly and welcoming disposition
• you possess high levels of competence in the use of IT
• you want to use your expertise for the benefit of a thriving community based organisation

How to Apply:

Visit our website for instructions on how to apply.

Closing date for applications: 11th June 2024

Interviews: 25th and 26th June 2024

Our Recruitment Policy

St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.